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Administration/General Management: Human Resources Generalist
Human Resources Intern (2017 Season) - Indians Sportservice at Progressive Field home of the Cleveland Indians (Cleveland, OH)

Sportservice, the food and beverage partner of The Cleveland Indians, is currently scouting for a professional interested in pursuing human resources as a career choice to fill this part-time seasonal position. This opportunity would allow the individual selected hands on experience in the challenging and fast-paced hospitality industry.

Primary role and Responsibilities: The HR Assistant provides a variety of clerical, coordination, and administrative activities in support of the Human Resources Department for Delaware North at Progressive Field including the areas of recruiting, file maintenance and compliance, training, coaching and employee relations.

Key role: Perform varied payroll and administrative duties, including maintenance of timekeeping system. Record, check and balance time sheets and process wage changes and adjustments for weekly payroll.

Duties include:  Check personnel-related documents for accuracy and completeness, maintain employee files and records of a confidential nature. Answers general questions and inquires in all area of human resources.  Processes various applications, employment, enrollment, pay change, informational and other confidential forms and records. Maintains and distributes as appropriate, policy and procedure manuals and other communications. Assist with recruiting functions, provides assistance for orientation and training classes.

Position Requirements:
The ideal candidate will be detail oriented, and have previous exposure to and interest in training and/or human resources. Exceptional computer skills required. The person chosen for this position needs to possess the ability to work in a fast-paced environment with constantly changing priorities. College level human resources coursework or practical HR experience preferred. If you are able to maintain confidence and professionalism and are interested in building your career foundation, please apply today.

Delaware North Sportservice is an equal opportunity employer, utilizing background checks and drug-screening as part of the pre-employment process.

Progressive Field in a non-smoking facility. Associates are prohibited from using tobacco products while on company time and while on company property.

We have many part-time seasonal positions currently posted, your qualifications will be reviewed and considered for all available positions. Please only apply for the position you feel best suits your interests.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you 16 years of age or older?
2. Yes/No: Are you 18 years of age or older?
3. Yes/No: Are you 19 years of age or older?
4. Yes/No: Are you 21 years of age or older?
5. Yes/No: Do you have previous experience in HR/Payroll?
6. Yes/No: Are you available to work January through October?
7. Yes/No: Do you have local housing available?
8. Yes/No: Are you available to work evenings, weekends, and holidays?


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Administration/General Management: Administrative/Executive Assistant
Angels Baseball - Ticket Sales Office Coordinator - Los Angeles Angels of Anaheim (Anaheim, CA)

Overview:

Provide general administrative support for the Marketing and Ticket Sales departments, primarily supporting a Ticket Sales and Marketing management staffs and reports to the Director, Ticket Sales. Day to day support related to ticket sales, sale-marketing, revenue targets and customer development including customer retention and new acquisition sales, group tickets, premium seats and single game sales.

Duties:

  • Assists Director is managing and tracking budget expenditures and invoice tracking.
  • Administrates all routine correspondence, inbound call screening, visitor greetings and provides information or directs inquiries to proper channels or staff personnel.
  • Administrates and coordinates all customers’ fulfillment requirements related to season holder amenities including client correspondence, database management and hygiene, and account reconciliation.
  • Provides training and technical support to seasonal  Inbound Call Center staff, converting and fulfilling individual games sales tickets
  • Coordinates annual Client Seat upgrade event(s) inclusive of database management, appointment scheduling and coordination, event logistical support and event administrative lead.
  • Operates and maintains department’s office resources (i.e., fax, copier, printer, kitchen supplies etc.) including office supplies procurement
  • Works closely with the Marketing and Sales staff on a variety of reports and projects, i.e., presentations, staff or client hospitality arrangements,  promotion fulfillment, weekly notes, etc.
  • Performs miscellaneous duties and works on special projects as required by Director.
  • Handles and directs incoming electronic or phone in customer complaints

Qualifications:

  • Bachelor’s / Associate’s degree preferred.
  • 3-4 years of related experience preferred. Past experience in fast-paced marketing or sales environment a plus.
  • Strong organizational skills and punctuality
  • Computer proficiency is crucial to success in this role.  Specifically, candidate must possess intermediate to advanced knowledge of Excel and must also be well-versed in Microsoft Word, PowerPoint and utilization of the Internet.
  • Experience in Ticketmaster ticketing platforms is a plus
  • Excellent verbal and written communication skills required.
  • A professional appearance and telephone manner is essential.
  • Must have good command of the English language and be able to effectively and professionally communicate both verbally and via written correspondence. 

Angels Baseball is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior experience in administrative support? If so, how many years?
2. Do you have the requisite experience utilizing Excel?
3. What is your expected hourly rate of pay?


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Administration/General Management: Human Resources Management
Employee Relations Manager - New York Mets (Flushing, NY)

Summary:

Manages confidential Human Resources matters, investigations and issue resolution. Drafts and interprets employee policies. Assume the role of trusted advisor to personnel and to organizational processes and programs throughout the Organization. Serves as a subject matter expert and escalation point for all leveraged employee relations matters within the Organization. Conducts internal investigations of leveraged employee relations issues and advises on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of domestic employment law industry, regulations and current business processes. Partners with, advises department heads throughout the Organization to develop and maintain a healthy, productive, legally compliant, harassment, and discrimination free work environment. Leads employee onboarding, offboarding and engagement. A high degree of creativity, latitude, and decision-making is required.

Essential Duties & Responsibilities:

  • Partners with, advises and counsels department heads to develop and maintain a healthy, productive, legally compliant, harassment, and discrimination free work environment.
  • Ensures compliance with EEO and related federal/state/city laws by conducting investigations into internal discrimination/harassment complaints and other high-leveraged allegations in order to mitigate risk and minimize legal action. This includes interacting with and interviewing all levels of management; data analysis; determining/recommending appropriate resolutions (from coaching/counseling to disciplinary action up to & including termination of employment); and appropriately documenting fact findings and recommendations.
  • Partners with and advises all levels of HR on complex employee relations matters with the strong potential to move to the legal arena (including executive escalations); this includes diagnosing problems, negotiating workable solutions, and providing an oral or written report of fact findings to the Vice President of HR and Senior Leadership. Partners with Legal on complex employment issues. Uses sound judgment and discretion to interpret Company policy and guidelines for HR, employees and managers. Promotes strong interpersonal relationships and a problem solving approach to the resolution of employee concerns.
  • Serves as the subject matter expert for the Organization’s leave programs in alignment and under the general direction and guidance of HR leadership and the legal department. Interprets and administers leave programs and policies in accordance with the applicable federal, state and city employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.). Independently approves and/or denies leave cases based on relevant medical information. Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed. Manages all administrative aspects of employee leave to include tracking hours used/taken and working closely with the payroll department to ensure that pay for employees is accurate and correct. Works closely with employees to ensure that all relevant completed medical documentation is submitted for timely review. Maintains appropriate contact with all employees on leave and coordinates all aspects of return to work for employees on leave.
  • Development, planning and communication of employee relations policies, practices and procedures for the organization to ensure uniformity of application of company policy and compliance. Evaluates complex processes and develops work flow detail for implementation (such as the administration of local and statutory leave laws). Ensures employee relations programs and policies are in alignment with Organizational Mission, Vision and Values.
  • Provides employee relations support (providing proactive solutions; advice and counsel; communication of new policies, and guidelines and processes). Facilitates training for and as needed relating to: Harassment, Discrimination, Investigations, ADA/FML, Domestic Violence and Time Off.
  • Special projects relating to company processes and practices.
  • Plans seminars, presentations and employee activities as it relates to building employee morale and culture.
  • Design and implementation of comprehensive onboarding process including new hire orientation, mentor program, and employee engagement.

Leadership:

Provides advice and counsel to all levels of leadership. Makes recommendations on appropriate resolutions to handbook violations and general employment related matters. Must have the ability to serve as lead on various HR Team projects.

Work Complexity:

Will be able to use independent/critical thinking and constant interpretation of evolving laws, guidelines and practices. Matters that lack precedent or standards will require complex analysis and initiative in developing methods, techniques and evaluation criteria in order to recommend resolution. Must be able to handle multiple deadlines and produce high quality work under tight schedules.

Qualifications:

  • Bachelor’s degree in HR/related field, or equivalent experience.
  • A minimum of four (4) years of progressive HR assignments managing complex Employee Relations issues.
  • A proven track record of effectively working with and influencing Senior Leadership to resolution of complex Employee Relations issues. Demonstrated credibility with Senior HR Leadership a must. HR Field experience in customer service/retail/hospitality/sports a plus.
  • High credibility and absolute commitment to confidentiality and professional integrity.
  • Skill in listening to and anticipating needs and understanding varying viewpoints neutrally.
  • Exceptional interpersonal communication and relationship-building skills.
  • Ability to assess information, anticipate issues and outcomes, and make effective decisions.
  • Ability to apply big picture understanding to decision making.
  • Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively.
  • Superior knowledge and understanding of Title VII, ADA, FMLA, ADEA, FLSA, NLRA, Time Off and a working knowledge of other city, state and federal employment laws.
  • Ability to analyze trends and issues.
  • Proven superior investigation, persuasion and diplomacy skills.
  • Technical proficiency in Excel and PowerPoint.
  • Ability to communicate/work closely with individuals in upper management positions.
  • Excellent written and verbal communication and presentation skills.
  • Excellent interpersonal skills with demonstrated ability to facilitate collaborative solutions to complex multi-disciplinary problems.

Department: Human Resources
Supervisor: Vice President, Human Resources
Location: Citi Field; Flushing, NY
FLSA Status: Exempt

Note: When you apply for this job online, you will be required to answer the following questions:

1. What excites you about this position?
2. What qualifications do you have that you believe will make you successful in this position?
3. Do you have experience working in Human Resources? (Y/N) If so, please elaborate.
4. What are your salary expectations (please provide a range)?


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Administration/General Management: Administrative/Executive Assistant
Executive Sales Assistant - San Francisco Giants (SAN FRANCISCO, CA)

Position:    Executive Sales Assistant 
Department:     Ticket Sales & Services 
Reports to:    Director, Business Development – Ticket Sales 
Duration:     Part Time/Non-Exempt 

Position Summary: 
This position is responsible for supporting the VP of Sales and Director, Business Development with sales and service efforts. The focus will be on supporting sales efforts in the luxury suite, premium seating, and group sales area to maximize revenue and to exceed department goals. Additionally, the position will assist with planning & implementation of day-of-game events, staff duties, and post-game reporting. 

Position Responsibilities: 

  • Provide timely and thorough customer service to luxury suite and premium seating rental clients through phone conversation, e-mail and in-person including, but not limited to, processing additional tickets, providing answers to customer inquiries with regard to catering, scoreboard message and other amenities. 
  • Reach out to and follow up with luxury suite and premium seating rental inquiries in an effort to maximize revenue and grow business. 
  • Assist with execution of monthly prospecting events. 
  • As needed, help to coordinate special customer experiences such as wine tastings, field visits, alumni appearances and the like. 
  • Handle logistical arrangements for rental clients needing special accommodations for their rental event, including but not limited to acting as a liaison with catering and the set-up of the event space with merchandise, marketing collateral and audio-visual equipment. 
  • Coordinate all external ticket requests, manage department ticket bank, and work with other departments to process internal requests for premium spaces. 
  • Utilize CRM applications to track and report sales incentive programs, 
  • Collaborate with multiple departments to coordinate purchase orders and marketing
  • Draft donation requests from Sales team and handle redemption of ticket auction packages. 
  • Oversee autographed item inventory and fulfillment. 
  • Provide general project support to the Business Development and New Sales group, as required. 
  • Assist with planning and scheduling meetings, conferences, teleconferences and travel for Director of Business Development and Vice President of Ticket Sales. 
  • Help manage department expenses and invoices to ensure payments are being processed in a timely manner. 

 Knowledge and Skills Required:  

  • Minimum 2 years customer service and/or sales experience within the service industry (sports or hospitality industry preferred)
  • Experience servicing high-end revenue and corporate accounts 
  • Highly motivated with desire to be successful in the field of sales and client relations
  • Proficient in Microsoft Office with emphasis in Word, Excel, and PowerPoint
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast paced and time sensitive environment
  • Exceptional professional interpersonal and communication skills and adhere to highest ethical standards
  • Must be able to work non-traditional hours including nights and weekends.  

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Administration/General Management: Human Resources Generalist
Human Resource Generalist - Employment - St. Louis Cardinals (St. Louis, MO)

Summary of Responsibilities:

The Human Resources Generalist primarily focuses on generalist activities including, but not limited to: recruitment and selection, onboarding, employee relations, labor relations, and performance management. The Generalist will assist with the design, delivery and coordination of employee training programs. Under the supervision of the HRD, the Generalist may manage employee concerns, performance management, or conduct internal investigations.

Essential Functions of the Job:

  • Talent Acquisition: Manage the recruitment life cycle for the front office for all exempt and non-exempt staff. Employ diverse recruitment strategies and best practices; manage all job file creation and destruction according to legal retention guidelines.
  • Orientation Program. Deliver and evaluate the new hire orientation program including benefits, policies & procedures, stadium tour, organizational structure, conflict of interest training, and introduction to key employees.  Responsible for guaranteeing all post hire paperwork is entered into the HRIS and submitted to Benefits and Payroll departments for timely entry.
  • Maintain I-9 documents, verify I-9s and supervise entry into E-Verify.
  • Monitor performance evaluation program and revise as necessary under the direction of the HRD. Provide support to managers for the performance management program.
  • Training: Assist HRD with design and delivery of training programs for managers and employees; develop training modules as needed.
  • Employee Relations: At HRD direction, conduct fact finding investigations, recommend resolution to employee relations issues, including performance management challenges.
  • Maintains compliance with federal and state regulations concerning employment.
  • Demonstrate professionalism and high degree of confidentiality in all matters.

Minimum Education and Experience:

  • Bachelor’s degree in HR, business administration or related field
  • 3+ years generalist experience in small to medium size company; or combination of years of experience and education;
  • 2+ years experience with recruitment
  • 2 years of HRIS experience and creation of adhoc reports
  • Proficient in Microsoft Office
  • Excellent verbal & written skills
  • General knowledge of employment law
  • Problem solver and critical thinking skills
  • Ability to present facts and recommendations in oral and written form.
  • Detail oriented

Education and Experience Preferred:

  • Bachelor’s degree in HR, business administration or related field; Masters degree in HR, Business Administration or related field preferred
  • 5 years generalist experience; or combination of years of experience and education
  • Strong knowledge of recruitment and selection strategies, onboarding, employee relations strategies, performance management programs, HRIS; and overall strong generalist skills.
  • PHR or SHRM Certification
  • 3+ years of HRIS experience and creation of adhoc reports; UltiPro experience preferred
  • Proficient in Microsoft Office
  • Excellent verbal & written skills; Strong understanding of employment law related to HR
  • Problem solver and critical thinking skills
  • Ability to present facts and recommendations in oral and written form
  • Ability to compile and present employee communications to all levels of employees
  • Ability to manage diverse workload

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have at least 3 years generalist experience?
2. Yes or No: Do you have experience with recruitment?
3. Yes or No: Do you have any HR certifications?


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Administration/General Management: Non-Profit Management
YBA - Program Coordinator - Washington Nationals Youth Baseball Academy (Washington, DC)

Summary: 

The Academy Program Coordinator is responsible for managing volunteer recruitment orientation, and enrollment process, as well as supporting Academy programs, staff, and activities as it relates to volunteers and mentors. The Academy Program Coordinator is responsible for volunteer placement, managing documentation, and volunteer placement.

The Academy Program Coordinator is expected to be at the Academy for afterschool programming during the hours of 2:00pm and 8:00pm on Tuesdays, Wednesdays and Thursdays during programming, and from 11:00am-5:00pm on non-programming days. The Academy Program Coordinator will also be expected to attend mandatory training and professional development programs provided by the Academy.

The Coordinator is expected to be at the Academy for summer programming during the hours of 7:30am to 4:30pm Monday through Friday and will attend all summer academy field-trips. The Coordinator will also be expected to attend mandatory training and professional development programs provided by the Academy. 
The Nationals are a military-friendly organization actively recruiting veterans and spouses. 

Essential Duties and Responsibilities:

  • Interviews, orients, trains, and monitors volunteers. Stays in contact with assigned volunteers to maintain enthusiasm, fulfillment, and retention with a heavy emphasis on follow-up communication. \
  • Assist the Manager of Curriculum and Instruction with the overall maintenance and operation of the volunteering program.
  • Communicate with and orient potential/new mentors and volunteers throughout the year across academic and athletic programs.
  • Maintain an up-to-date knowledge of the Academy’s strategic plan and goals in order to identify new opportunities for volunteer collaboration.
  • Oversee the setup and teardown of mentoring time during programming including taking attendance and preparing/distributing materials for programming time.
  • Reaching out to mentors and volunteers regularly regarding updates and additional volunteer opportunities.
  • Participate in mentor and volunteer recruitment events.
  • Plan and execute activities and events for mentor and volunteer appreciation.
  • Other duties as assigned. 

Requirements: 
Minimum Education and Experience Requirements

  • High school diploma or equivalent military experience.
  • Minimum of 1 year relevant youth development experience.

Knowledge, Skills, and Abilities necessary to perform essential functions 

  • Ability to be prepared and organized for every program day.
  • Ability to communicate with potential volunteers and present on aspects of the Academy as it relates to volunteering.
  • Ability to keep track of documents and communication logs.
  • Advanced knowledge of volunteer recruitment and management strategies.
  • Demonstrated experience and emotional commitment to working with youth and families in a low-income, urban community. 
  • Commitment to achieving the articulated objectives of the Academy for scholar-athletes, staff, and the community at-large.
  • Demonstrated leadership and motivational skills.
  • Strong written and verbal communication skills.
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Field: The work environment characteristics described here are representative of those a volunteer coordinator encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The Summer Academy Enrichment Coordinator will be subject to inside and outside environmental conditions and will be exposed to inclement weather of varying degrees. Job requires the Volunteer Coordinator to function in a high activity sports venue. While performing the duties of this job, the Academy Volunteer Coordinator is regularly required to stand for long periods of time, run, jump, and climb up/down stairs.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Have you worked with/supervised volunteers?


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