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Administration/General Management: Human Resources Generalist
Human Resources Intern (2017 Season) - Indians Sportservice at Progressive Field home of the Cleveland Indians (Cleveland, OH)

Sportservice, the food and beverage partner of The Cleveland Indians, is currently scouting for a professional interested in pursuing human resources as a career choice to fill this part-time seasonal position. This opportunity would allow the individual selected hands on experience in the challenging and fast-paced hospitality industry.

Primary role and Responsibilities: The HR Assistant provides a variety of clerical, coordination, and administrative activities in support of the Human Resources Department for Delaware North at Progressive Field including the areas of recruiting, file maintenance and compliance, training, coaching and employee relations.

Key role: Perform varied payroll and administrative duties, including maintenance of timekeeping system. Record, check and balance time sheets and process wage changes and adjustments for weekly payroll.

Duties include:  Check personnel-related documents for accuracy and completeness, maintain employee files and records of a confidential nature. Answers general questions and inquires in all area of human resources.  Processes various applications, employment, enrollment, pay change, informational and other confidential forms and records. Maintains and distributes as appropriate, policy and procedure manuals and other communications. Assist with recruiting functions, provides assistance for orientation and training classes.

Position Requirements:
The ideal candidate will be detail oriented, and have previous exposure to and interest in training and/or human resources. Exceptional computer skills required. The person chosen for this position needs to possess the ability to work in a fast-paced environment with constantly changing priorities. College level human resources coursework or practical HR experience preferred. If you are able to maintain confidence and professionalism and are interested in building your career foundation, please apply today.

Delaware North Sportservice is an equal opportunity employer, utilizing background checks and drug-screening as part of the pre-employment process.

Progressive Field in a non-smoking facility. Associates are prohibited from using tobacco products while on company time and while on company property.

We have many part-time seasonal positions currently posted, your qualifications will be reviewed and considered for all available positions. Please only apply for the position you feel best suits your interests.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you 16 years of age or older?
2. Yes/No: Are you 18 years of age or older?
3. Yes/No: Are you 19 years of age or older?
4. Yes/No: Are you 21 years of age or older?
5. Yes/No: Do you have previous experience in HR/Payroll?
6. Yes/No: Are you available to work January through October?
7. Yes/No: Do you have local housing available?
8. Yes/No: Are you available to work evenings, weekends, and holidays?


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Administration/General Management: Human Resources Management
Employee Relations Manager - New York Mets (Flushing, NY)

Summary:

Manages confidential Human Resources matters, investigations and issue resolution. Drafts and interprets employee policies. Assume the role of trusted advisor to personnel and to organizational processes and programs throughout the Organization. Serves as a subject matter expert and escalation point for all leveraged employee relations matters within the Organization. Conducts internal investigations of leveraged employee relations issues and advises on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of domestic employment law industry, regulations and current business processes. Partners with, advises department heads throughout the Organization to develop and maintain a healthy, productive, legally compliant, harassment, and discrimination free work environment. Leads employee onboarding, offboarding and engagement. A high degree of creativity, latitude, and decision-making is required.

Essential Duties & Responsibilities:

  • Partners with, advises and counsels department heads to develop and maintain a healthy, productive, legally compliant, harassment, and discrimination free work environment.
  • Ensures compliance with EEO and related federal/state/city laws by conducting investigations into internal discrimination/harassment complaints and other high-leveraged allegations in order to mitigate risk and minimize legal action. This includes interacting with and interviewing all levels of management; data analysis; determining/recommending appropriate resolutions (from coaching/counseling to disciplinary action up to & including termination of employment); and appropriately documenting fact findings and recommendations.
  • Partners with and advises all levels of HR on complex employee relations matters with the strong potential to move to the legal arena (including executive escalations); this includes diagnosing problems, negotiating workable solutions, and providing an oral or written report of fact findings to the Vice President of HR and Senior Leadership. Partners with Legal on complex employment issues. Uses sound judgment and discretion to interpret Company policy and guidelines for HR, employees and managers. Promotes strong interpersonal relationships and a problem solving approach to the resolution of employee concerns.
  • Serves as the subject matter expert for the Organization’s leave programs in alignment and under the general direction and guidance of HR leadership and the legal department. Interprets and administers leave programs and policies in accordance with the applicable federal, state and city employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.). Independently approves and/or denies leave cases based on relevant medical information. Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed. Manages all administrative aspects of employee leave to include tracking hours used/taken and working closely with the payroll department to ensure that pay for employees is accurate and correct. Works closely with employees to ensure that all relevant completed medical documentation is submitted for timely review. Maintains appropriate contact with all employees on leave and coordinates all aspects of return to work for employees on leave.
  • Development, planning and communication of employee relations policies, practices and procedures for the organization to ensure uniformity of application of company policy and compliance. Evaluates complex processes and develops work flow detail for implementation (such as the administration of local and statutory leave laws). Ensures employee relations programs and policies are in alignment with Organizational Mission, Vision and Values.
  • Provides employee relations support (providing proactive solutions; advice and counsel; communication of new policies, and guidelines and processes). Facilitates training for and as needed relating to: Harassment, Discrimination, Investigations, ADA/FML, Domestic Violence and Time Off.
  • Special projects relating to company processes and practices.
  • Plans seminars, presentations and employee activities as it relates to building employee morale and culture.
  • Design and implementation of comprehensive onboarding process including new hire orientation, mentor program, and employee engagement.

Leadership:

Provides advice and counsel to all levels of leadership. Makes recommendations on appropriate resolutions to handbook violations and general employment related matters. Must have the ability to serve as lead on various HR Team projects.

Work Complexity:

Will be able to use independent/critical thinking and constant interpretation of evolving laws, guidelines and practices. Matters that lack precedent or standards will require complex analysis and initiative in developing methods, techniques and evaluation criteria in order to recommend resolution. Must be able to handle multiple deadlines and produce high quality work under tight schedules.

Qualifications:

  • Bachelor’s degree in HR/related field, or equivalent experience.
  • A minimum of four (4) years of progressive HR assignments managing complex Employee Relations issues.
  • A proven track record of effectively working with and influencing Senior Leadership to resolution of complex Employee Relations issues. Demonstrated credibility with Senior HR Leadership a must. HR Field experience in customer service/retail/hospitality/sports a plus.
  • High credibility and absolute commitment to confidentiality and professional integrity.
  • Skill in listening to and anticipating needs and understanding varying viewpoints neutrally.
  • Exceptional interpersonal communication and relationship-building skills.
  • Ability to assess information, anticipate issues and outcomes, and make effective decisions.
  • Ability to apply big picture understanding to decision making.
  • Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively.
  • Superior knowledge and understanding of Title VII, ADA, FMLA, ADEA, FLSA, NLRA, Time Off and a working knowledge of other city, state and federal employment laws.
  • Ability to analyze trends and issues.
  • Proven superior investigation, persuasion and diplomacy skills.
  • Technical proficiency in Excel and PowerPoint.
  • Ability to communicate/work closely with individuals in upper management positions.
  • Excellent written and verbal communication and presentation skills.
  • Excellent interpersonal skills with demonstrated ability to facilitate collaborative solutions to complex multi-disciplinary problems.

Department: Human Resources
Supervisor: Vice President, Human Resources
Location: Citi Field; Flushing, NY
FLSA Status: Exempt

Note: When you apply for this job online, you will be required to answer the following questions:

1. What excites you about this position?
2. What qualifications do you have that you believe will make you successful in this position?
3. Do you have experience working in Human Resources? (Y/N) If so, please elaborate.
4. What are your salary expectations (please provide a range)?


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Administration/General Management: Administrative/Executive Assistant
YBA - Volunteer Coordinator - Washington Nationals Youth Baseball Academy (Washington, DC)

Summary: 

The Academy Volunteer Coordinator is responsible for managing volunteer recruitment orientation, and enrollment process, as well as supporting Academy programs, staff, and activities as it relates to volunteers and mentors. The Academy Volunteer Coordinator is responsible for volunteer placement, managing documentation, and volunteer placement. This is a paid, part-time position.

The Academy Volunteer Coordinator is expected to be at the Academy for afterschool programming during the hours of 2:00pm and 8:00pm on Tuesdays, Wednesdays and Thursdays during programming, and from 11:00am-5:00pm on non-programming days. The Academy Volunteer Coordinator will also be expected to attend mandatory training and professional development programs provided by the Academy.

The Volunteer Coordinator is expected to be at the Academy for summer programming during the hours of 7:30am to 4:30pm Monday through Friday and will attend all summer academy field-trips. The Coordinator will also be expected to attend mandatory training and professional development programs provided by the Academy.

The Nationals are a military-friendly organization actively recruiting veterans and spouses. 

Essential Duties and Responsibilities: 

  • Interviews, orients, trains, and monitors volunteers. Stays in contact with assigned volunteers to maintain enthusiasm, fulfillment, and retention with a heavy emphasis on follow-up communication. 
  • Assist the Manager of Curriculum and Instruction with the overall maintenance and operation of the volunteering program. 
  • Communicate with and orient potential/new mentors and volunteers throughout the year across academic and athletic programs. 
  • Maintain an up-to-date knowledge of the Academy’s strategic plan and goals in order to identify new opportunities for volunteer collaboration. 
  • Oversee the setup and teardown of mentoring time during programming including taking attendance and preparing/distributing materials for programming time. 
  • Reaching out to mentors and volunteers regularly regarding updates and additional volunteer opportunities. 
  • Participate in mentor and volunteer recruitment events. 
  • Plan and execute activities and events for mentor and volunteer appreciation. 
  • Other duties as assigned. 

Requirements: 
Minimum Education and Experience Requirements 

  • High school diploma or equivalent military experience 
  • Minimum of 1 year relevant youth development experience. 

Knowledge, Skills, and Abilities necessary to perform essential functions 

  • Ability to be prepared and organized for every program day 
  • Ability to communicate with potential volunteers and present on aspects of the Academy as it relates to volunteering. 
  • Ability to keep track of documents and communication logs. 
  • Advanced knowledge of volunteer recruitment and management strategies. 
  • Demonstrated experience and emotional commitment to working with youth and families in a low-income, urban community 
  • Commitment to achieving the articulated objectives of the Academy for scholar-athletes, staff, and the community at-large 
  • Demonstrated leadership and motivational skills 
  • Strong written and verbal communication skills 
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together. 

Physical/Environmental Requirements 

  • Field: The work environment characteristics described here are representative of those a volunteer coordinator encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • The Summer Academy Enrichment Coordinator will be subject to inside and outside environmental conditions and will be exposed to inclement weather of varying degrees. Job requires the Volunteer Coordinator to function in a high activity sports venue. While performing the duties of this job, the Academy Volunteer Coordinator is regularly required to stand for long periods of time, run, jump, and climb up/down stairs.

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