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Communications: Community Relations
Non Profit Group Coordinator - Detroit Baseball (Comerica Park) (Detroit, MI)


Job Code(s):  3360


FLSA Status: Non-Exempt


Unit Name:  Detroit Baseball

Reports to:  Concessions Manager, Operation Manager

Union/Non-Union: Non Union


Pay Range:  $15.00 w/Benefits

Age: 21 Years of Age

Position Summary

Responsible for conducting the day-to-day operational management and implementation of all activities pertaining to recruiting and coordinating volunteers for each event, as needed

Essential Functions:

  • Develop and maintain positive relationships with non-profit organizations in the area
  • Ensure a sufficient amount of fundraiser groups are recruited and trained throughout the season based upon Management discretion
  • Conduct and arrange fundraiser training sessions.  Train Non-Profit Group Members in company procedures including alcohol training, guest service training, and technical training. Track all group members trained.
  • Develop and manage fundraiser policies and procedures.
  • Ensure fundraiser operations are in alliance with company policies and procedures.
  • Confer with fundraiser groups to resolve issues and promote cooperation and interest
  • Schedule and coordinate fundraiser groups as needed for each event
  • Work with other department mangers to ensure their need for fundraiser can be met efficiently
  • Maintain accurate records and provide information on fundraiser participation, profits, shortages, and other necessary information
  • Schedule Non-Profit Groups to ensure adequate staffing; supervise Non-Profit Groups during events
  • Monitor concession stations are set up for each business day.
  • Prepare various sales and operational reports from information compiled as needed.
  • Ensure that proper sanitation and/or Food Safety procedures are followed.
  • Ensure PCI Compliance guidelines are followed
  • Prepare necessary items for check-in on Event days.  Check-in and check-out group members and associates if time allows.  Direct group members to locations and answer any necessary questions.
  • Complete concessions/group productivity reports as needed/requested.
  • Mail all payment and any necessary items; keeping constant communication with groups.
  • Enter payment for groups at the end of each homestand; ensure that shortages are taken out and groups are paid according to the guidelines of the contract.
  • Check event day worker lists to see if group members are trained.  Inform the proper group leader immediately if they are not.
  • Perform other duties as needed and/or required

Non-essential Functions:

  • Performs other duties as needed and/or required

Education & Experience:

  • Supervisory experience required.
  • Customer Service experience required.
  • Previous associate management experience helpful.
  • Proven track record to encourage groups to fundraise for Comerica Park

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards and Operations Service Standards
  • Ability to work accurately, efficiently and courteously in a high pressure environnment
  • High level of interpersonal skills to handle sensitive and confidential situations.
  • Strong verbal and written communication skills – ability to communicate with staff and to prepare written reports
  • Team-oriented; ability to work effectively with others
  • Ability to train, schedule and coordinate groups to fundraise at Comerica Park
  • Excellent organizational skills
  • Strong computer proficiency


Physical Requirements:

  • Ability to work quickly and efficiently in a fast-paced environment

 Environmental Working Conditions:

  • Exposed to outdoors and variable temperatures, including extreme hot and cold depending on the season


Note: This position was originally posted on the DNC Sportservice employment site. To ensure that your application is considered for this position, please click here to apply for this job on the DNC Sportservice employment site.

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