Facility Operations/Security: Game Day/Event Staff
2018 Seasonal Game Day Staff - Cincinnati Reds (Cincinnati, OH)
WANT TO BE PART OF OUR STARTING LINEUP?
Come and be part of the action & excitement by joining our seasonal team!
The following game day positions will be available for the 2018 season…
Game Day Security Staff
Ensures each Guest at Great American Ballpark has an enjoyable and safe visit
Controls and manages crowds; directs guests; performs Guest Services functions
Enforces all laws, ordinances, and regulations; ensures the safe and efficient evacuation of the facility in event of emergency; monitors crowds and facility for problems and hazards; provides security for all employees, guests, and customers
Conduct screening at entry points through bag searches and the use of a Walk through Metal Detector.
Controls and manages highly restricted areas: Press Box, Home and Visitor Clubhouses, Service Level
Prior experience in security of life safety professions is helpful, but not required
Guest Services Staff
Escorts Guests to seats in premium seating areas
Validates and scans tickets before granting access to premium seating areas: Diamond Club, Champions Club, the Handlebar at the Riverfront Club, Scout’s Club, and all premium seating areas
Scans tickets at Premium Entrance areas, operates wheelchair lift; provides breaks; assists with other tasks assigned by supervisor
Checking Tickets/wrist banding guest for all the Party areas
Transport Guests via an elevator to desired level at Great American Ball Park
Direct Guests to appropriate level
Assist Guests with questions or concerns at Fan Accommodation locations
Print and present multiple types of certificates to ball park Guests
Responsible for multiple pre-game/in-game/post-game duties at Great American Ballpark
Provides setup and placement of tables, chairs, stanchions, turnstiles, trash cans, and other items throughout GABP
Pitch on the Fan Zone Wiffle Ball Field and run the pitching machine in the Hall of Fame Batting Cages
Assist with “on call” needs such as wheelchair runs, on-site deliveries, other customer service related issues
Oversee luxury suites: Founders Suite, Frontgate Outdoor Suite, World Series Suite
Enters each assigned suite and checks for cleanliness, electronic or mechanical issues
Ensures amenities and services meet suite holder expectations
Punches tickets and issues wrist bands for all suite holders
Responsibilities do not include food or beverage services
Greet Guests as they enter Great American Ball Park
Validate and scan tickets prior to Guests entering the ball park
Escort Guests to seats in non-premium seating areas
Ensure Guests in their section have a safe, enjoyable visit
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Jobs will be posted to TEAMWorkOnline.com starting December 4, 2017. Interviews will be conducted in early February, 2018.
When you apply for this job online, you will be required to answer the following questions:
1. Based on the positions mentioned above, what is your first preference?
2. Second preference?
3. Third preference?
Assistant General Manager, The Ballpark of the Palm Beaches - Houston Astros/Washington Nationals (West Palm Beach, FL)
The Ballpark of the Palm Beaches is the Spring Training home to the Houston Astros and Washington Nationals. This two-team location is a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.
This position is responsible for providing oversight to all operations and ensuring that the facility operates effectively and presents an outstanding product in a clean, friendly and efficient environment. This position will report to the General Manager with a dotted line to the teams.
Essential Duties/Job Requirements:
Lead all facets of operations including grounds keeping, concessions, spring training game operations including retail and box office, event operations, maintenance, cleaning, parking, security and safety.
Develop, implement and carry out periodic reviews of all programs, policies, and procedures for the facility and each functional area of operations.
Enhance comprehensive management reports and manuals (i.e. Operations Manual, Rules of Conduct for Employees and Guests, Event Handbook, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.).
Set vision for fan experience and Guest Services Program to establish a service culture throughout the organization committed to providing world class guest experiences while also maximizing profitability for the organization.
Recruit, train and supervise seasonal event operations staff such as store manager, security guards, ushers, and customer service staff.
Responsible for overseeing the safety and satisfaction of all guests.
Manage concessionaire to continuously improve customer service and menu development.
Oversee the overall management of service contracts (including security, signage, scoreboard, cleaning, police and fire).
Address and recommend actions on operations personnel matters as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
Develop, forecast, and oversee the annual operations budget and capital projects to ensure the facility stays within budget while keeping the operations running efficiently.
Establish and monitor goals & objectives for all areas of operations to create a results-driven atmosphere.
Liaison to Palm Beach County on all matters related to maintenance reporting, capital improvements, facility coordination and usage.
Keep all fields, parks, and landscaping well maintained and in top playing condition.
Oversee repairs and plan off-season preventative maintenance projects for all facility systems and equipment as part of both short and long term capital improvement plans.
Make certain all equipment is maintained according to factory specifications and appropriate preventative maintenance information. Manage and update the equipment life cycle plan and asset management plan.
Ensure adherence to FM Global, OSHA, NFPA and other applicable safety codes.
Establish and maintain effective working relationships with Club personnel, clients, complex staff, stakeholders, sponsors, premium seat holders, promoters, vendors, contractors, and all facility users.
Other duties as assigned.
Directly supervise the Director of Grounds keeping, 2 full time facilities maintenance staff, and a seasonal retail manager.
Indirectly supervise a team of over 100 fulltime and part time/seasonal employees, including oversight of the gameday box office operations.
Bachelor’s Degree or equivalent military experience
Minimum of 10 years of professional sports venue management experience
Minimum of 5 years supervisory experience
Major League Baseball Spring Training experience a plus
Demonstrate solid understanding of commercial construction practices, and general knowledge of equipment used in similar type facility
Ability to prioritize and handle multiple projects simultaneously, meeting tight deadlines and function under stress
Must demonstrate exceptional work habits, including integrity, strategic thinking, continually gain knowledge and provide support to achieve a standard of excellence on a daily basis
Results orientated with sound, analytical problem solving and negotiation skills
Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
Ability to work irregular/extended hours, including nights, weekends and holiday as needed
Proficient in Microsoft office, sports ticket systems and POS software
Physical Requirements of the Job:
Ability to lift/move/carry items weighing up to 40 lbs. on a regular basis.
Ability to lift/move items weighing up to 50 lbs. on an occasional basis.
Ability to work in a hands-on position in all weather extremes for extended periods of time.
Ability to use computers and technology for extended periods of time in administrative roles.
Must have the ability to handle stress in a fast paced environment.
Work may require irregular hours, weekend and/or evening work.
Occasional domestic travel will be required.
When you apply for this job online, you will be required to answer the following questions:
1. Do you have a minimum of 10 (10) years' of professional sports venue management experience?
2. Do you have a minimum of seven (7) years' supervisory experience?
3. Do you have MLB Spring Training experience?
4. Do you have a solid knowledge of commercial construction practices?
5. Do you speak any additional languages?
The Grounds Manager is primarily responsible for the overall care of the grounds in and around Miller Park and the youth baseball facility. Secondary concern is the landscape surrounding the facility.
Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Recruit, hire and manage seasonal workers and interns
Assist in generation and implementation of annual departmental budget
Assign and oversee grounds crew job assignments on a daily basis including mowing, edging, irrigation management, turf repair, infield maintenance, and mound repair
In the absence of the Grounds Director, keeps all entities of the department functioning, evaluating weather, field conditions, staff performance and schedule, allowing for complete continuity and ensuring a quality product on the Grounds of Miller Park
Assist with the creation of the turf management program including fertilization, growth regulation, pesticide application, Grow Light positioning and aeration to combat shade issues caused by the retractable roof environment.
Creates and executes the departmental part time staff schedule, along with the tracking and production of labor reports and allocation of hours
Assist with game responsibilities including field set-up, observation and correction of field conditions, along with the occasional distribution of promotional items
Safely operate and instruct others in the operation of various grounds equipment such as mowers, carts, forklifts, skid loaders, sprayers, tractors, aerators, etc.
Assist with snow removal operations
Assist with the scheduling and coordination of extra field events, conducting the coinciding cultural maintenance necessary to keep the field in excellent condition
Provide insight and is available to assist with Helfaer Field operations when needed
Directly supervises 30-35 employees in the Grounds Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university in turfgrass management or related field; or two to three years managerial related experience and/or training; or equivalent combination of education and experience.
To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Outlook, and Internet Explorer.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.
The employee is occasionally exposed to moving mechanical parts.
The noise level in the work environment is usually moderate.
Regular business office hours are Monday-Friday 9 am - 5 pm, however, additional hours may be required on weekend, evenings and some holidays.
Director, Security Operations - New York Mets (Flushing, NY)
Summary: Operational management of all shift Supervisors, Special Officers, Watchmen, providing event and non-event security relative to Citi Field and the Citi Field Administrative Building. Creating, implementing and supervising of all policy and procedures relating to the safety and security of Citi Field and the Citi Field Administration Building. Develop and implement training programs and drills for the Citi Field Security staff and the Administrative staff. Operational management of player, staff and executive transportation.
Develop all appropriate post orders, logs and memos and monitor compliance.
Directly assist the Executive Director of Security and the Senior Director of Security in formulating, recommending, reviewing and implementing policies and procedures pertaining to all unit functions overseen.
Develop yearly training agendas, implement such trainings and conduct annual drills pertaining to these trainings for both the security staff and Citi Field Administration Building.
Perform ongoing reviews of his/her areas of responsibility to ensure a best practice approach is being utilized.
Develop and monitor an annual business plan and monitor budgets for area of responsibility. Review and report on any variances or changes.
Assist with planning and operations of all special events occurring at Citi Field, or outside of Citi Field if sponsored or operated by The NY Mets.
Operational liaison with all local, state, federal law enforcement officials.
Management of Player transportation, Citi Field Staff transportation, and manage Executive Protection and transportation of such.
Assist, advance and coordinate ownership travel when required.
Other duties as assigned
Candidate will possess a law enforcement background, he/she will have specific experience in the area of executive protection (physical protection, conducting security advances, and protective intelligence investigations).
Strong communication skills and the ability to effectively deal with a wide range of people
Must be detail oriented and organized
Ability to function in fast-paced environment, handle multiple projects and the ability to maintain composure under pressure.
Availability to work flexible hours including nights, weekends and holidays.
Available for events and situations for which he/she has responsibility for without being directed.
May be required to travel in regards to company needs.
Available and on call 24/7 to respond to emergencies.
When you apply for this job online, you will be required to answer the following questions:
1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?
3. What are your salary expectations for this position (range)?
Sports Complex Field Maintenance Coordinator - Peoria Sports Complex - City of Peoria, AZ (Peoria, AZ)
The City of Peoria is seeking to fill a Sports Complex Field Maintenance Coordinator position at the Peoria Sports Complex, the spring training home of the San Diego Padres and Seattle Mariners. The Complex is 145 total acres with 13 full size baseball fields, 4 half fields, 8 covered major league hitting tunnels, 12 minor league hitting tunnels and 30 practice mounds.
BRIEF DESCRIPTION: The purpose of this position is to coordinate and oversee the daily maintenance and operations performed at the Peoria Sports Complex. The position will require primary onsite supervision and coordination of events, schedules and projects in the absence of the Sports Complex Maintenance Supervisor. This is accomplished by supervising staff engaged in the maintenance and landscaping of the City’s Sports Complex, including regulation baseball playing fields used by professional, Major League teams. Other duties may include completing related tasks as assigned.
ESSENTIAL FUNCTIONS: Note: This information is intended to be descriptive of the key responsibilities of the position.
o Supervises staff by planning and supervising daily tasks and activities, establishing procedures and guidelines, goals and objectives, participating in the hiring process, evaluating assigned tasks, coaching for performance improvement and recommending personnel actions.
o Completes administrative tasks, attends meetings, manages weekly reports, conducts on-site safety inspections, and monitors inventory; interprets policies and procedures; provides statistical data and information to assist the supervisor with budget preparation. Reviews, completes and approves general personnel, payroll, financial or purchasing functions, which include completing timesheets, approving time-off requests, making recommendations in the acquisitions required to operate and maintain the facilities.
o Requisitions materials, supplies, and equipment needed for the maintenance of assigned facilities. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
o Provides positive customer service; answers customer inquiries by phone, electronic or in person, develops strategies for improving customer service, and develops and implements an evaluation process for customers to make suggestions. Serves as City liaison with sports team representatives. Supervises promoters and team representatives as required in regards to field scheduling and usage.
o Coordinates and facilitates staff meetings. Develops and implements training programs for both new and existing employees. Coordinates safety program, including training, materials and necessary information.
o Oversees Capital Improvement Projects.
o Conducts technical maintenance work, such as laser leveling, overseeing the irrigation system testing and maintenance, and providing technical guidance on fertilizer/chemical applications.
Formal Education and Experience: Work requires broad knowledge in a general professional and/or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent. Over three years up to and including five year’s experience.
CERTIFICATIONS Licensed for the application to Ornamental and Turf Pest Control through the Office of Pest Management within six months of hire. Valid AZ Driver’s license upon hire.
Working Title: Sports Complex Field Maintenance Coordinator
Official City of Peoria, AZ Title: Sports Facilities Maintenance Coordinator
Hiring Range: $52,116-$58,336
To be considered for the Sports Facilities Maintenance Coordinator, you are required to apply online through the 2-Step process listed below, mailed applications will not be considered. Applications must include a resume. Coordinator is the first supervisory tier within the Sports Complex Management Team. This position will close on October 22, 2017 at 11:59 PM (Arizona).
***APPLICATION IS A 2 STEP PROCESS:
STEP 1: Submit your application through TeamWork Online below.
STEP 2: After Step 1, visit this link to submit an official City of Peoria, AZ application: www.peoriaaz.gov/jobs for Sports Facilities Maintenance Coordinator.
Visit City of Peoria Human Resources website at www.peoriaaz.gov/jobs to view a full job description, requirements, etc. EOE.
Primary Objective: Responsible for direction and oversight of the organization’s Guest Services programming ensuring exceptional experiences for guests during baseball and large non-baseball events. Oversees the execution of day-to-day operations to ensure service level expectations are consistently met.
Provide vision, leadership and direction in all areas of guest services including Premium Services, tours, and all other areas of guest experience.
Monitor and revise Guest Experience/ Premium Seating policies and procedures
Establish and implement short and long range organizational goals, objectives, strategic plans, policies standards and operating procedures; monitor and evaluate effectiveness, and effect changes required for improvement that will ensure guests consistently have exceptional experiences at Safeco Field
In partnership with senior leadership, ensure that guest experience expectations align with the Club’s business interests.
Develop, manage and monitor annual guest services department operating budget
Design, establish and maintain department structure and staffing to effectively accomplish the organization's goals and objectives
Train, evaluate performance, and foster the growth and development of all team members.
In coordination with Human Resources, oversee the creation and delivery of all guest experience related trainings and development programs; develop and maintain all guest experience related communication materials to ensure accuracy and consistency in messaging.
Mitigate Club risk by identifying potential areas of financial risk or liability and addressing them proactively.
Work swiftly with Legal Department on issues and incidents involving legal liability and represent the Club’s interests at all times while assisting guests.
Direct organization’s guest comment response program and provide timely reports to Mariners Executives
Work closely with Sales Department on all customer expectations and challenges
Develop creative programs and services that anticipate guests’ and Team Members’ needs; develop and maintain information sharing processes to ensure staff have access to the most up-to-date information to address questions from various audiences.
Direct capital projects in all Premium areas
Oversee Lost & Found program; participate in problem resolution if escalated
Ensure all guest service issues are acknowledged and resolved. Properly and effectively resolve escalated guest service issues involving guests with diverse backgrounds, interests and concerns with utmost sensitivity, tact, diplomacy, and a global problem-solving emphasis.
Ensure comments assigned to Ballpark Operations in FanCare are handled appropriately.
Will perform other duties as assigned.
Education and Experience:
Bachelor’s degree in marketing, public relations, business administration or related field required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
Minimum of six (6) years of experience in large facility guest experience/operations, preferably in major league sports or entertainment. At least four (4) years of experience in a management role.
Previous program development experience, including training, communication and supervision of others is required.
Competencies, Knowledge, Skills and Abilities (KSA’s):
Sensitivity and responsiveness to cultural, ethnic, age, and other groups, enabling one to better anticipate needs and desires of a wide range of guests.
Must possess leadership agility, with the ability to recognize the complexity of business needs in today’s environment, evolve as needed, and utilize talent to lead this transformation.
A proven track record utilizing social/emotional intelligence, navigating a variety of social, emotional, and interpersonal situations to leverage the capabilities, insights, and ideas of all individuals.
Exceptional problem solving skills; identifying, collecting, and analyzing relevant information to a problem and create multiple solutions.
Strong decision-making ability, knowing when to make a unilateral decision and when to consult with the team or superiors, and how to involve them in the process. Incorporating strategic thinking; formulating objectives and priorities, and implementing plans consistent with short and long term interests. Capitalizing on opportunities and managing risks.
Demonstrated accountability for results, with a solid ability to initiate and maintain actions to attain goals, regularly monitoring progress. Interpret and analyze data, programs, and policies, arriving at meaningful conclusions.
Demonstrated ability to identify guest services strategies and translate them into tactical plans. Strong business acumen and project management skills are required.
Must possess outstanding communication, leadership, and interpersonal skills. Must also be persuasive, self-motivated, and possess strong integrity and character. Will relate well to others inside and outside the organization. Communication skills must include being clear and organized; persuasive yet inclusive. Will represent the organization professionally and positively in the business community consistent with the values of the Club and ownership.
Exemplifies a collaborative approach in dealing with management, team members, vendors, and customers. Is respectful of other people’s contributions, and is tactful and sensitive.
Possesses outstanding written communication skills, with a great attention to detail.
Demonstrates exceptional organizational skills; plans and prioritizes and works with a sense of urgency.
Acts in a manner that is fair and ethical, and always with integrity.
Ability to exercise sound judgment in every decision. Must be fair and honest in dealing with employees, suppliers, and customers.
Must possess proficient computer skills including MS Word, Excel, and Outlook.
Knowledge of or ability to learn MS Project and budgetary software programs.
*24-Hour Security Guard - Tampa Bay Rays (St. Petersburg, FL)
Available Shift: Overnight (11:00 PM to 7:30 AM)
The Tampa Bay Rays are seeking a reliable, professional, motivated, organized, and team-oriented individual to become a member of our 24 Hour Security Team. The successful candidate will assist in overseeing the safety and security of all Rays’ personnel, vendors, guests, visitors and property both inside the facility and the outside perimeter as well as assisting with shipping, receiving and logging in all packages.
Roles and Responsibilities include but are not limited to:
Follow standard operating procedures (SOP) for various initiatives, including but not limited to proper patrol (interior building and outdoor perimeter), loading dock activities, package deliveries, vendor check in and visitor pass distribution, TV truck parking, monitoring the fire panel, monitoring the CCTV cameras, proper radio etiquette, checking fire extinguishers for expiration/charge, checking all levels for secure interior doors, including concession stands and concession alcohol storage rooms and cabinets.
Ensure the security, safety and well-being of all personnel, visitors, and the premises both inside and outside the facility.
Immediately respond to emergencies to provide necessary assistance to employees, vendors, guests and fans.
Protect the organization’s property and staff relative to theft, assault, damage, vandalism, accidents, fire and other safety issues by maintaining a safe and secure environment.
Complete reports and logs by recording visitors, observations, information, occurrences and surveillance activities; interview witnesses; advise other departments of any violations or improper activities.
Share information with other 24 Hour Security Officers on shift change as needed.
Enthusiastically greet, log in, and direct vendors and guests who enter through the loading dock entrance to the building.
Monitor and control access points to sensitive areas.
Be proactive and creatively resolve issues and/or complaints by providing good customer service.
Perform routine security patrols both inside the building and outside along the building perimeter.
Make sure all exterior gates are checked and locked including magnetometer storage gates.
Enforce the organizations policy and procedure on credentials and credential access.
Investigate and write reports on accidents, incidents, suspicious activities, crimes, disorder, safety and fire hazards and other security related incidents.
Provide any needed assistance to staff, vendors, visitors or guests following the department’s standard operating procedures (SOP).
Monitor alarm systems, fire panel and CCTV cameras/monitors.
Perform first-aid or CPR if necessary.
Accept and log in all deliveries and packages.
Assist in parking TV production trucks and equipment trucks.
Report any suspicious or unusual occurrences to the police department and to stadium operations staff.
Perform other duties as requested by the Sr. Director of Event Operations.
Requirements and Skills:
21 years of age or older.
Valid State of Florida Class D Security License.
High School Diploma or GED.
3-5 years of security and/or law enforcement experience.
Previous military or law enforcement experience is a plus.
Excellent knowledge of public safety and security procedures/protocols
Excellent surveillance and observation skills
Good working knowledge of security operations, safety practices in a corporate environment and enforcement procedures
Ability and willingness to work flexible hours and different shifts if asked to.
Skilled in CCTV use and monitoring
Basic computer skills including Microsoft Office Products (Outlook, Word, Excel, PowerPoint, etc.)
Familiarity with report writing
· Demonstrate the ability to handle and resolve issues and/or conflicts in an effective, calm manner; as well as the ability to act with urgency in emergency situations.
· Excellent written and verbal communication skills (conversations, reports, phone, e-mail, etc.); Proficient in Microsoft Office (Word, Excel, Power Point, etc.)
· Polite and courteous demeanor; effective in working independently; ability to maintain confidentiality of information; committed to respond quickly in urgent situations; capable of monitoring premises through advanced security cameras.
Comply with Rays Corporate Values as well as all Local, State and Federal Laws.
Local candidates only.
All offers contingent on satisfactory background check.
*Internship (Stadium Operations) - Tampa Bay Rays (St. Petersburg, FL)
The Tampa Bay Rays are seeking a motivated, organized, and team-oriented individual to assist in the planning and day-to-day operations of baseball and non-baseball events at Tropicana Field. This individual will gain valuable experience planning and executing events for a Major League Baseball facility.
Responsibilities include but are not limited to:
Assist the Stadium Operations staff in planning, preparing and hosting baseball and non-baseball events at Tropicana Field
Work closely with representatives from Maintenance /Conversion, Fire, Police, Medical, Fan Host (Event Staff), Parking and Security to ensure safety and security of all guests and employees at Tropicana Field
Monitor all game day and event day activity including crowd ingress/egress, crowd behavior, spills and pre/post- game activities.
Work side-by-side with all Rays Departments to meet every day needs and special event requests
Other duties as assigned
The ideal candidate will have the following qualifications:
Organized and time efficient
Has experience working in Operations
Ability to work 40+ hours per week including all baseball and non-baseball events at Tropicana Field
Computer skills in Word, Excel, and PowerPoint
Excellent communication skills (verbal, phone, e-mail, etc.)
Must be available January 2018 - July 2018
All offers contingent on satisfactory background check.
Performs duties required to monitor, patrol, and control access to Citizens Bank Park property and guard against acts of violence, fire, theft, trespass, and vandalism. Ballpark Security Officers are responsible for observing and reporting to the Ballpark Security Supervisor, all activity and violations of Phillies and Citizens Bank Park policies and procedures.
Special Police Officer - Washington Nationals (Washington, DC)
Reporting to the Manager of Security, the Special Police Officer, licensed with the Security Officer Management Branch, provides a safe and pleasant environment for all visitors, guests and employees to the property. Special Police Officer performs protective and enforcement functions when coping with undesired behavior, disturbance, crime, threats of life and property. In all situations, the Officers perform their duties in a courteous, professional and restrained manner, through legal methods approved and in compliance with provisions of the District of Columbia Code, Sections 4-114 and 4-115 and company policies.
This is a full-time, year round position and is designated as an “essential employee.” As such, the Special Police Officer may be required to stay beyond regular work hours and/or report in from off-duty to assist with minimum staffing coverage.
Essential Duties and Responsibilities:
Performs duties in a respectful, professional and dignified manner ensuring compliance with established standards.
Conducts the required patrols as outlined by your Post Instructions and Supervisor Informational Updates in a manner that is investigative, complete, competent and dedicated to the standards of the company.
Responsible for maintaining order on the property, utilizing the respect, care and to the greatest extent possible, positive customer service in dealing with guests, visitors, employees and unknown individuals.
Responsible for ensuring that trespassers and undesirable individuals are kept off of the property, utilizing the legal methods outlined in the provided policies and procedures. Take recommended action to deal with undesired conduct and law violations in compliance with established policy; make no mistaken accusations.
Prepared to take immediate and appropriate action in responding to emergencies, situations and events as situations dictate.
Submit well-written and comprehensive reports setting forth facts of complaints, observations, actions taken and investigative findings.
Advise the Supervisor, On-Duty-Manager of all activities that would be of interest, importance or concern regarding the property or any activity at the Stadium.
Complete all duties as otherwise assigned in a timely and professional manner.
Minimum Education and Experience Requirements
High school diploma; Associates degree (A.A.) or equivalent from two-year College or technical school preferred.
Two years related experience and/or training.
Must possess SOMB Special Police Officer license.
Must be a U.S Citizen.
Must be at least twenty-one (21) years of age.
Knowledge, Skills, and Abilities necessary to perform essential functions
Excellent organizational abilities to handle multiple tasks, establish priorities, deliver effective results and consistently meet tight deadlines and targets.
Understands the need for data integrity and pays attention to maintaining accurate and timely data.
An effective communicator orally and written with excellent interpersonal skills.
Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Internet manipulation.
Competent keyboard skills to produce accurate and well presented documents.
Ability to operate under pressure.
Must be able to work flexible hours including evenings, weekends and holidays as needed
Strong ability to create and thrive in a team environment.
Attention to detail including excellent time management and organizational skills.
Strong work ethic and a desire to build a career in professional sports.
Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
Knowledge of MLB Security policies and procedures preferred.
Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.
When you apply for this job online, you will be required to answer the following questions:
1. Do you have a minimum of 2 years experience in Security?