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Information Systems/Technical Services: Computer Information Systems
Data Architect - Cincinnati Reds (Cincinnati, Oh)

Department:Information Technology

Job Title:Data Architect

Reports To:VP of Information Technology

FLSA:Salary, Exempt

Job Purpose:The Data Architect developer will be responsible for developing, maintaining, testing and implementing BI concepts, data modeling, data warehouse, reporting and dashboards. The Business Intelligence Developer reviews, analyzes and modifies database systems including relational database and installation to support the applications systems of the organization. This role relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Essential Duties and Responsibilities:

  • Work with business process owners to understand the business need and develop technical solutions that integrate existing and future applications into the organization's information systems.
  • Must have technical experience with SQL, ETL, OLAP and Multi-Dimensional eXpressions (MDX).
  • Support various database (including cube) within the data warehouse.
  • Proven communication and problem-solving skills are critical to successful performance in this role
  • Understanding of integration services, Analysis Services, Reporting Services and SQL 2008
  • Generate SQL Database reports from existing database using BI tools (Tableau)
  • Logical and Physical Data Modeling experience using data modeling tools.
  • Design, develops, implements all ETL processes
  • Determines database structural requirements by analyzing client operations, applications, and programming; reviewing objectives with clients; evaluating current systems;
  • Develops database solutions by designing proposed system; defining database physical structure and functional capabilities, security, back-up, and recovery specifications.
  • Installs database systems by developing flowcharts; applying optimum access techniques; coordinating installation actions; documents actions.
  • Understand and used Microsoft Azure.
  • Provide data management expertise to the company by evaluating requirements and developing solution.

Experience, Education and Licensure:

  • Ability to train users and be resourceful with the ability to work independently
  • Minimum of a BS or equivalent in business/computer science
  • A minimum of 4-6 years of Data Warehouse and BI/Analytics experience.
  • Excellent presentation, written and verbal communication skills.
  • Ability to work effectively with clients and other technical staff.
  • Experience using data visualization software tools a plus.

 Knowledge. Skills, and Abilities:

  • Ability to query and create reports from relational databases using SQL or standard report writing tools such as  Business Objects, Microsoft SQL Server Reporting Services, Integration Services and Analysis Services..
  • Ability to apply business and industry knowledge to internal applications, databases and systems.
  • Additionally, the position requires developing, reporting from, and integrating existing applications.
  • Must have an in-depth knowledge of Microsoft SQL Server Business Intelligence platform tools.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to sit, use hands, reach with hands and arms, talk or hear.

 Work Environment:

  • While performing the duties of this job, the employee is not exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

 Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:

The Cincinnati Reds Are an Equal Opportunity Employer. It is the policy of the Cincinnati reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

I have read and understand that the performance standards outlined above will be used as basis for minimum job performance evaluation.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 4-6 years of Data Warehouse and BI/Analytics experience?
2. DO you have experience using data visualization software tools?
3. Do you have the ability to query and create reports from relational databases using SQL or standard report writing tools such as Business Objects, Microsoft SQL Server Reporting Services, Integration Services and Analysis Services?


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Information Systems/Technical Services: Technical Support/Help Desk
Information Technology Internship (2017 Season) - Indians Sportservice at Progressive Field (Cleveland, OH)

Delaware North Sportservice

A special place to work. AN EXTRAORDINARY PLACE TO GROW.

Cleveland Sportservice at Progressive Field

Cleveland Sportservice is the proud partner and exclusive food and beverage provider at Progressive Field, one of the most beautiful and unique sports venues in the United States.  Progressive Field is the home of Major League Baseball’s Cleveland Indians.

Located in the Gateway District of downtown Cleveland on the corner of Ontario and Carnegie Progressive Field raises the bar of excellence for sports and entertainment facilities. Home to the new Corner Bar and Right Field Neighborhoods, Progressive Field offers a unique way to dine at the ballpark.

Our associates are talented individuals and are committed to teamwork, hard work and customer service. If you share our vision of creating special experiences one guest at a time©, we want to know you!

Candidates must be willing and able to work a flexible schedule, including nights, weekends and holidays.  This is a paid internship.

The Opportunity

Are you passionate about technology and computer systems?  Are you tired of working in a traditional office environment? If you are seeking an opportunity in the technology field where thousands of guests are entertained and in an industry that offers new and exciting challenges every day, this is the opportunity for you!

Your performance will be evaluated against these critical areas:

  • Decision Making & Problem Solving: ensure technology issues are addressed timely, mitigating any disruption in service, selecting the best course of action and ensuring that the problem is resolved, and is documented to prevent future recurrence.
  • Compliance: ensure all systems meet current standards for privacy and functionality
  • Guest service & quality: staying passionately committed to providing fast and high quality support for customer needs; communicating the need and commitment for delivering exceptional internal and external customer experiences

We are seeking candidates with a passion for guest service and previous experience with point of sale systems, network infrastructure and providing end-user support.  Candidates with exceptional decision-making and leadership skills, integrity, high levels of energy and enthusiasm, and has a get the job done attitude, will be considered for this unique opportunity.  This is a part-time position, schedule will be dependent upon the Cleveland Indians home schedule, evenings and weekends are required.

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants may be subject to a pre-employment background and/or drug testing.  There is no cost to the caniddate for this screening.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you 18 years of age or older?
2. Yes/No: Are you enrolled in an IT program or worked in IT previously?
3. Yes/No: Are you available February - October?
4. Yes/No: Do you have POS system experience?


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Information Systems/Technical Services: Technical Services Management
Product Management Specialist - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Product Management Specialist who will play a crucial role in the product and partner management program areas working with various internal and external resources in the implementation of goals in the assigned product area(s). 

The position requires a thorough understanding of the ticketing industry, market demands, technology trends, and the competitive field in similar product areas.

The Product Management Specialist will be responsible for onboarding and support of registered developers.  In addition, the Product Management Specialist will be assigned product planning and product requirements for specific features and projects related to the ongoing product roadmaps.

Essential Job Functions:

Partner Management

·         Analyze industry/market trends, technology trends and competitive offerings and identify opportunities to generate incremental revenue from existing partnerships

·         Develop outstanding relationships with existing partnerships.

·         Assist in the development and operation of the Registered Developer Program

·         Assist in the setup and operation of the Partner Portal to support the Registered Developer Program including the ongoing operation of an ‘API Sandbox’ environment

·         Technical coordination and support of current and new platform partners

o    Including implementing consulting services and/or the coordination of these activities with other resources within the company

·         Understand technology trends and assess viability for use in Tickets.com products

·         Contribute to the buy, build, partner evaluation process

Product Management

·         Provide a point-of-contact for external resources on an as-needed basis for ongoing product management needs, for example coordination with third party vendors and interaction with external clients

·         Assist as requested in the product release planning processes

·         Research and identify requirements through the interaction with various groups, including but not limited to:

o    Product Strategy and Product Marketing

o    Sales

o    Operations

o    Product Development (Software Engineering, Quality Assurance, and System Engineering)

o    External resources, including current clients, prospects, and new markets

·         Evaluate information gathered from multiple sources and reconcile conflicts

·         Deliver and/or coordinate the delivery of various artifacts, most notably Product Requirements Documents (PRDs), including detailed business requirements, functional requirements, and use cases.  Product Requirements Documents are written using standard templates in natural language

·         Coordinate needed design and product implementations with User Experience Designers and Software Engineers.  This will include collaboration with other subject matter experts as necessary to maintain the product vision, while analyzing various trade-offs with usability and performance needs against constraints such as available resources and schedule milestones

·         Coordinate all necessary adjustments to existing Product Requirements Documents as needed to maintain accurate documentation

·         Ensure the continued adherence to structured product management and development processes

·         Conduct and participate in product and review meetings

·         Communicate product management status to key stakeholders

·         Track and report key product management metrics

·         Provide guidance and answers to questions from internal resources with regards to product direction and functionality

·         Support the creation of product documentation including one sheets, sales presentations, capabilities documents, etc.

 

Position Requirements:

  • Bachelor’s degree or equivalent experience required
  • Minimum of 5 years’ experience as a business analyst or in related fields
  • Strong analytical and product management skills are required
  • Thorough understanding of the ticketing industry
  • Experience working with software integrations, APIs, and data services.
  • Organized, flexible and capable of working on multiple projects simultaneously in a fast-paced environment
  • Excellent verbal communication, written communication and interpersonal skills

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Database Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Manager of Database Administration; this is a hands-on position responsible for all aspects of the databases (mainly Oracle, MS SQL, MYSQL and Postgres) used by all software products, from a design, architecture, and performance perspective.  Duties include database administration functions and systems management, programming and troubleshooting for all of the application databases in the computing environment.  Also responsible for the overall project management and success of upgrading the data teams’ applications, including but not limited to Informatica/Sagent/Settlements/DataWarehouse applications.  Management function includes configuration, security, resource monitoring, reporting and coordinating software issues with other IS organizations including applications development, support, maintenance and operations.  

Essential Job Functions:

  • Responsible for the leadership and management of the Database Administrators, including recruitment, training, performance management, and professional development
  • Assists and performs troubleshooting and technical system support for the database design and programming groups including the monitoring and reporting of all group activities.
  • Assists in the daily activities of the database programming group.
  • Provides senior technical leadership to the database design team, including being conversant with and cognizant of the future direction of systems.
  • Analyze the direction and the impact of the enterprise, and future and current systems exploited for the benefit of the enterprise.
  • Promotes effective teamwork and manages the resolution of interpersonal issues.
  • Analyzes the organization's database needs and develops a long-term strategy for data storage.
  • Assesses needs and recommends tools, processes, standards and resources in the application of a variety of tools, systems and data sources.
  • Establishes policies and procedures related to data security and integrity; monitors and limits database access as needed.
  • Work with key system users to identify user requirements and continuously improve their ability to access information easily and efficiently.
  • Develops data definitions consistent with data management standards and conventions.
  • Oversees the design, maintenance and implementation of the systems that manage Company’s internal databases.
  • Provide resources and assistance to IT groups and clients to determine needs, make appropriate recommendations.
  • Communicate with other company departments for project status, procurement, planning, etc.
  • Provide budgetary oversight for the database infrastructure.
  • All other duties as assigned.

 Position Requirements:

  • Bachelor's degree in Computer Science or equivalent technical certification training & experience.
  • Minimum of 5 years leading teams or managing database and data management departments or functions.
  • Minimum of 7 years reporting, analytical and/or related work experience.
  • Experience with Oracle database systems on Unix, Linux and Windows.
  • MYSQL, Postgres and SQL Server DBA experience preferred.
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML).
  • Experience and advance knowledge of logical and physical database modeling concepts and techniques.
  • Experience managing production environments in a 24X7X365 environment.
  • Knowledge of replication solutions such as Oracle Streams and San replication.
  • SAN Storage cloning and snapshot management experience a plus.
  • Advance knowledge of relational database technology, transaction processing procedures, and modeling and design tools.
  • Advance knowledge of database performance factors, monitoring tools and tuning procedures.
  • Strong working knowledge of relational databases and database management (i.e. Oracle, MS SQL, Postgres, MYSQL); advance skills in MS Excel, MS Access, SQL.
  • Strong proficiency in the use of current software, including SAS/SQL, Oracle and Microsoft Office.
  • Knowledge of the company’s business practices, and familiarity with the company’s products and services preferred and/or ability to quickly learn and adapt in demanding environment.
  • Proven skills in project management, including the following attributes: efficient, collaborative, candid, open, driven and results-oriented.
  • Ability to work well with people from many different disciplines with varying degrees of technical experience.   
  • Must be able to work effectively in a demanding and fast-paced environment.
  • Must be available for remote evening and weekend work as required.

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Technical Support/Help Desk
Technical Analyst - Washington Nationals (Washington, DC)

Summary:

Reporting to the Manager, Information Technology, the Technical Analyst is primarily responsible for troubleshooting and resolving all assigned technical issues. All client-level issues and requests are to be addressed by the Technical Analyst. In the event an issue or request is determined to be outside the Technical Analysts abilities to resolve they are required to document all troubleshooting steps performed and escalate the issue using established procedures. 

Essential Duties and Responsibilities:

  • Respond to and resolve support requests/inquires in a timely fashion.
  • Provide support to end users in a courteous and professional manner.
  • Maintain a good working relationship with fellow employees.
  • Adhere to company and departmental policies.
  • Maintain working knowledge of current and future technologies.
  • Other duties as assigned.

Working Relationships    

Must effectively and efficiently communicate with other members of the IT team to provide support for the enterprise; interact with the user community in a professional, courteous and helpful manner; and interact with outside IT hardware, software and support vendors.

Requirements:

Minimum Education and Experience Requirements

  • High school diploma or equivalent military experience
  • Past experience as a Help Desk Technician – minimum of 2 years’ experience required

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Proficient in Windows 7, Windows 10 and macOS
  • Desktop, Laptop, Mac, Surface Pro and Mobile Device troubleshooting
  • Create/modify/delete and manage Active Directory Objects
  • Ability to self-start and be proactive in resolving issues
  • Excellent telephone and written communication skills with the ability to relay information to technical and non-technical users
  • Demonstrates the ability to multi-task
  • Applies problem solving methods to computer related hardware and software issues and recommends solutions
  • Ability to work independently on projects as assigned
  • Adheres to all security procedures
  • Ability to pay attention to detail
  • Ability to read and comprehend complex technical documents, short correspondence, and memos;
  • Ability to write complex technical documents, memos and procedures;
  • Ability to effectively present information in one-on-one and small group situations to other employees of the organization especially over the telephone;
  • Must have excellent communication skills for dealing with both internal and external contacts.
  • Ability to document all duties performed in the Help Desk service system, clear and detailed descriptions are necessary.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years of helpdesk experience?


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