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Current available jobs in Sales & Marketing:


» Data Coordinator - Arizona Diamondbacks (Phoenix, AZ)
» Sales Consultant - Arizona Diamondbacks (Phoenix, AZ)
» Inside Sales Representative - Boston Red Sox (Boston, MA)
» Red Sox Street Team - Boston Red Sox (Boston, MA)
» Red Sox Street Team - Boston Red Sox (Fort Myers, FL)
» Service Excellence Program (SEP) Representative - Chicago Cubs (Chicago, IL)
» Director, Season Ticket Services - Houston Astros (Houston, TX)
» Account Executive, Group Sales - Houston Astros (Houston, TX)
» Ticket Office Assistant - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)
» Gameday Operations- Box Office Ticket Seller - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)
» Ticket Services Representative (Seasonal) - Kansas City Royals (Kansas City, MO)
» Ticket Window - Advance Ticket Window Sales Representative - Milwaukee Brewers (Milwaukee, WI)
» Ticket Window - Day of Game Seller - Milwaukee Brewers (Milwaukee, WI)
» Ticket Services Lead - Milwaukee Brewers (Milwaukee, WI)
» Motions Graphics Designer - Milwaukee Brewers (Milwaukee, WI)
» Coordinator, E-commerce & Merchandising - Minor League Baseball (MiLB) (St. Petersburg, FL)
» Manager, Business Development & Media - Minor League Baseball (MiLB) (St. Petersburg, FL)
» Inside Sales Representative - New York Mets (Flushing, NY)
» Corporate Partnerships Manager - Oakland Athletics (Oakland, CA)
» Ticket Sales Coordinator - Oakland Athletics (Oakland, CA)
» Spring Training Ticket Office Window Seller - Peoria Sports Complex (Peoria, AZ)
» Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Premium Sales - Seattle Mariners (Seattle, WA)
» *Ticket Sales Representative - Tampa Bay Rays (St. Petersburg, FL)
» *Internship (Membership Services) - Tampa Bay Rays (St. Petersburg, FL)
» Ticket Intern - The Ballpark of Palm Beaches (West Palm Beach, FL)
» Business Development Manager - Tickets.com (Costa Mesa, CA)
» Account Executive, Group Sales - Washington Nationals (Washington, DC)


Sales & Marketing: Ticket Operations
Data Coordinator - Arizona Diamondbacks (Phoenix, AZ)

Job Purpose:

This position is responsible for maintaining season and group ticket accounts for Group Sales, Season Sales and Season Services.  In addition, this person will be responsible for being the main point of contact in the box office on Fan360 projects.

Primary (Essential) Duties:

  1. Enter and retrieve information from the Archtics and CRM systems
  2. Work closely with season. inside, group and season service representatives
  3. Be the point person for the Fan360 project in the box office; input data, provide feedback and maintain system integrity/cleanliness
  4. Maintain season and group ticket accounts by assigning seats, posting payments and printing tickets through the Archtics ticketing system
  5. Oversee ticket opportunities processed through the CRM software
  6. Generate reports on a daily basis such as group receivables, game by game analysis and an event sales report which retrieves revenue for each game, etc
  7. Provide guidance to the Ticket Operations staff as needed
  8. Administrate Archtics system functions and such as creating events, managing event updates, and managing system users and access.
  9. Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Budget Responsibilities:

·       N/A

 Knowledge, Skills and/or Abilities:

·       Ability to multi-task in a fast paced environment

·       Excellent data entry skills

·       Strong attention to detail

·       Knowledge of the Archtics and Microsoft Dynamics CRM systems

·       Proficient in Microsoft Office and Outlook

·       Strong organizational, analytical and communication skills

Experience/Education Requirements:

·       Bachelors Degree

·       2+ years ticketing experience preferred


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Sales & Marketing: Ticket Sales
Sales Consultant - Arizona Diamondbacks (Phoenix, AZ)

Position:                         Sales Consultant

Compensation:             Salary plus ability to earn commissions and bonuses

Description:

If you are a positive, passionate, and hard -working individual looking to grow your career in sports business and revenue generation, the Arizona Diamondbacks have an opportunity for you.  The D-backs Inside Sales program is a training program that has successfully placed over 70 graduates in revenue-generating positions across the sports industry, from sales executives to upper management.

This position requires participation in a 12 month, career growth-oriented sports sales development program which focuses on developing the skills needed to become a full menu sales professional.  After the initial 12 months, there will be an opportunity for the sales rep to earn a second 12 month commitment. The intent of this program is to expand the Sales Consultant’s abilities to a level that will merit consideration for a promotion within the sports industry following successful completion of the program.  The responsibilities include selling season tickets, partial season ticket plans, group tickets, single game luxury suites and other premium inventory.  Revenue will be generated via phone (outbound and inbound calls), email marketing, face to face presentations, ballpark tours and out-of-office appointments. If you are an individual seeking your first step in sports and a great career opportunity, this may be the perfect fit for you.

JOB RESPONSIBILITIES:

  • Reports daily to the Inside Sales Manager

  • Makes 80-100 touchpoints per day from provided lists to set up face to face appointments at Chase Field

  • Answer incoming single game calls with the ability to up-sell callers into packages, groups, and suite rentals

  • Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients)

  • Represents the D-backs in the most positive way on game days when interacting with clients and prospects at D-backs sales tables or at their seats

  • Attend weekly staff meetings and Continued Sales Training

  • Prospect and qualify all potential sales opportunities in addition to the leads you are provided

  • Additional responsibilities as assigned by the Inside Sales Manager

    Qualifications:

  • Bachelor’s degree in Business, Sports Management, Marketing or related field

  • Strong organizational and communication skills

  • Excellent customer service skills

  • Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned

  • Desire to be a sales industry leader

  • Ability to work as a team player

  • Ability to present sales material to potential clients

  • Proficiency in basic computer software programs

  • Commitment to personal integrity

  • Open to learning

     The Arizona Diamondbacks are an Equal Opportunity Employer.


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Boston Red Sox (Boston, MA)

JOB TITLE:             Inside Sales Representative, Red Sox Sales Academy

DEPARTMENT:       Ticketing

REPORTS TO:        Senior Manager, Red Sox Sales Academy

 

POSITION OVERVIEW:

The Boston Red Sox created the “Red Sox Sales Academy” in April of 2013 to grow future sports and entertainment sales leaders. Responsibilities include actively selling all inventory at Fenway Park including season tickets, premium seating, partial plans, group and individual tickets.  Sales Academy representatives are full time members of the Red Sox front office serving a 3 year term.

RESPONSIBILITIES:

·         Develops new leads through cold calling, emails, text, networking events, and referrals from current customers.

·         Minimum of 70 phone calls per day

·         Set a minimum of 3 face to face appointments per week

·         Meets regularly with Sr. Manager, Red Sox Sales Academy, and provides accurate updates on prospecting activity, sales performance, outside appointments, and account management.

·         Provides excellent customer service to prospects and current clients over the phone and at games.

·         Assists in fulfilling premium events and servicing premium groups when needed.

·         Represents the Club in a positive and professional manner at all times.

CHARACTERISITICS / QUALIFICATIONS

·         Bachelor’s degree required.

·         Relevant sales experience preferred.

·         Strong desire to be a sales industry leader.

·         Excellent history of revenue generation, implementation, and new business strategies.

·         Strong customer service skills, self-motivated, excellent communication, time management and organizational skills.

·         Must be a team player.

·         Must be able to work flexible hours including nights, weekends, and holidays.

·         Proficiency in, Microsoft Office, particularly Outlook, Word, and Excel required.

Recent Graduates of the Academy have moved on to the following full time positions within the sports industry:

-       (2)Premium Season Ticket Account Executive – Boston Red Sox

-       Coordinator – Red Sox Sales Academy – Boston Red Sox

-       Premium Sales Account Executive – Boston Red Sox

-       3 Group Sales Account Executives - Boston Red Sox

-       Corporate Partnerships – Fenway Sports Management

-       Season Ticket Account Executive – Boston Red Sox

-       Coordinator FSM Ventures – Fenway Sports Management

-       Account Executive – MLB Japan

-       Group Sales Account Executive – Boston Bruins

-       Season Ticket Account Executive – Boston Bruins

-       Group Sales Specialist – Madison Square Garden

-       Season Ticket Account Executive – Boston Celtics

-       Account Executive  - Brooklyn Nets

-       Director Corporate Partnerships – Washington Redskins


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Sales & Marketing: Mascot
Red Sox Street Team - Boston Red Sox (Boston, MA)

POSITION OVERVIEW:

The all new Red Sox Street Team will bring the T-Mobile Red Sox Mobile Experience to life through storytelling at various public and private events around New England. This new experience brings the excitement of Fenway Park and the Boston Red Sox out of the ballpark and into the community with our mobile truck equipped with exciting games and baseball activities.

RESPONSIBILITIES:

  • Set up the T-Mobile Red Sox Mobile Experience at different sites as directed

  • Facilitate the run of show during events
  • Create an immersive brand experience for all guests that exceeds expectations
  • Be a positive brand ambassador and represent the Red Sox in a professional manner at all times

 CHARACTERISTICS/QUALIFICATIONS:

  • High School Diploma or equivalent

  • Strong communication and guest service skills

  • Excellent organizational skills

  • Ability to interact with and entertain a crowd of all ages

  • General knowledge of baseball and the Red Sox preferred

  • Ability to work flexible hours with weekend availability


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Sales & Marketing: Mascot
Red Sox Street Team - Boston Red Sox (Fort Myers, FL)

POSITION OVERVIEW:

The all new Red Sox Street Team will bring the T-Mobile Red Sox Mobile Experience to life through storytelling at various public and private events around Florida. This new experience brings the excitement of Fenway Park and the Boston Red Sox out of the ballpark and into the community with our mobile truck equipped with exciting games and baseball activities.

RESPONSIBILITIES:

  • Set up the T-Mobile Red Sox Mobile Experience at different sites as directed

  • Facilitate the run of show during events

  • Create an immersive brand experience for all guests that exceeds expectations

  • Be a positive brand ambassador and represent the Red Sox in a professional manner at all times

 CHARACTERISTICS/QUALIFICATIONS:

  • High School Diploma or equivalent

  • Strong communication and guest service skills

  • Excellent organizational skills

  • Ability to interact with and entertain a crowd of all ages

  • General knowledge of baseball and the Red Sox preferred

  • Ability to work flexible hours with weekend availability

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you aware that this is a seasonal position?


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Sales & Marketing: Premium/Suite Service
Service Excellence Program (SEP) Representative - Chicago Cubs (Chicago, IL)

JOB TITLE:       Service Excellence Program (SEP) Representative

DEPARTMENT:  Ticket Operations

REPORTS TO: Assistant Director, Service Excellence Program

JOB TYPE: Full-Time

ROLE

The Chicago Cubs Service Excellence Program has been created to accelerate the development of emerging sports service talent. This 24-month rotational program is comprised of developmental roles that engage participants in programming designed to build the critical service leadership skills that are required to succeed in delivering best-in-class experiences to fans, key clients, and important stakeholders across the Cubs portfolio. The rotational development program is designed to not only build future service leaders in the sports industry, but also provide a unique and rewarding developmental experience for program members. SEP Representatives will gain hands-on, service experience in multiple departments while participating in centralized, custom service leadership training and development.

RESPONSIBILITIES

  • Participate and engage in customized sports service training and development opportunities
  • Complete developmental service rotations in multiple Cubs departments, to include Service Center of Excellence, Premier Ticket Service, Corporate Partnership Events Service, Group Service and Non-Game Event Service
  • Create unique and personal stakeholder experiences that uphold and advance Cubs service delivery philosophy and standards
  • Continuously improve upon Cubs service delivery operations; always looking for a better way to deliver on commitments to fans, clients, and key service stakeholders
  • Partner with all departmental and front line service delivery associates to achieve organizational and departmental goals
  • Identify, communicate, and – where possible – capitalize on additional sales opportunities
  • Advance knowledge and understanding of the key service delivery principles and tenets within the Sports business

REQUIRED QUALIFICATIONS

  • Bachelor’s degree
  • At least one year sales or service experience (face to face or client base experience) or completion of a college hospitality training program
  • Demonstrated customer service skills
  • Demonstrated ability in the areas of communication, time management and organization
  • Demonstrated ability to work well within a team environment
  • Ability to work non-standard hours including nights, weekends, and holidays
  • Proficiency with Microsoft Office suite

PREFERRED QUALIFICATIONS

  • Strong desire to be a service industry leader
  • Proven ability to multi-task and manage projects on strict deadlines

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Sales & Marketing: Ticket Sales Management
Director, Season Ticket Services - Houston Astros (Houston, TX)

Summary/Objective:
The Director, Season Ticket Services oversees the Season Ticket Services team responsible for the account management and renewal of all Full Season and 28-Game Season Ticket Packages for the Houston Astros.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Lead the Season Ticket Services Team, which serves as the main point of contact for over 4,000 Astros Full Season and 28-Game Plan accounts.
2. Oversee the annual renewal strategy and execution for all Full Season and 28-Game Packages.
3. Hire, train and manage a team of five Account Managers.
4. Ensure Season Ticket Services Team are maximizing all cross-selling opportunities and meeting annual revenue metrics. 
5. Direct all in-game customer interactions for all Astros Package Holders at “Season Ticket HQ” during each Astros Home Game.
6. Continually train Season Ticket Services Team to handle all client issues with highest level of customer service in mind.  Ensure each member of the Season Ticket Services Team is qualified to identify and resolve client issues using a quick response approach and making sound decisions based on available facts.
7. Provide development opportunities to maximize the capabilities of all Season Ticket Service Team members.
8. Develop proactive programs and events designed to strengthen the engagement level of all Season Ticket Holders with the goal of increasing their likelihood of annual renewal. 
9. Coordinate annual projects related to seat relocation, renewals and postseason.
10. Through CRM, track all relevant touchpoints made with Season Ticket Holders and 28-Game Plan Holders.
11. Performs other related duties as assigned.

Competencies
1. Communication Proficiency.
2. Customer/Client Focus.
3. Decision Making.
4. Discretion.
5. Flexibility.
6. Management/Leadership.
7. Problem Solving/Analysis.
8. Results Driven.
9. Teamwork Orientation.
10. Technical Capacity.

Supervisory Responsibility
This position manages all employees of the season ticket services department and is responsible for the performance management and hiring of the employees within that department.

Work Environment
This job operates in a clerical, office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. This will vary during Houston Astros baseball season.


No travel is expected for this position.

Required Education and Experience
1. Bachelor’s degree and 5+ years ticket sales and management experience.
2. Ability to lead and motivate sales staff.
3. Strong management/leadership experience with the ability to collaborate with key internal/external resources effectively.

Preferred Education and Experience
1. Experience in professional sports preferred.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - Houston Astros (Houston, TX)

Department:                      Ticket Sales

Supervisor:                        Director, Group & Inside Sales

Classification:                   Full-time (Exempt)

The Houston Astros are seeking driven and positive individuals who are committed to becoming sports and entertainment sales leaders. The primary focus of this position is selling Houston Astros group tickets. Group Sales Account Executives will plan and coordinate large group events and group specific theme nights, directed at generating ticket sales. All relationships will be derived from making outgoing calls and scheduling face-to-face ballpark tours. Additional responsibilities include selling season tickets, partial season ticket plans, and other assignments deemed necessary by management. Revenue will be generated via phone (outbound and inbound calls) and face-to-face ballpark tours.

Essential Functions & Responsibilities:

• Make sales calls from category lists to area organizations and follow up as necessary
• Build relationships to provide repeat business for the Houston Astros
• Proactively create opportunities for new business with existing customers
• Provide superior and professional customer service to clients, as expected by all Houston Astros team members
• Perform game day responsibilities, including entertaining clients and fulfill large group events commitments
• Set appointments, show seats, and give ballpark tours with the intent to close business
• Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients) 
• Represent the organization at in-house ballpark events and off-site community events promoting ticket sales and the club
• Prospect and qualify all potential sales opportunities in addition to the leads you are provided
• Maintain computerized records of all group ticket customers and prospects with our CRM system
• Attend weekly meetings and role-play training sessions 
• Coordinate with other departments to organize and implement large/group theme nights
• Meet or exceed weekly, monthly, and yearly sales goals

Qualifications:

• Bachelor’s degree in Business, Sports Management, Marketing or related field or equivalent, related sales experience
• At least one year of related ticket sales experience, preferably in group ticket sales
• Commitment to personal integrity 
• Strong organizational and communication skills 
• Excellent customer service skills 
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Desire to be a sales industry leader 
• Ability to work as a team player 
• Ability to present sales material to potential clients 
• Proficiency in basic computer software programs


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Ticket Operations
Ticket Office Assistant - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)

Summary:

Ballpark of the Palm Beaches is the future Spring Training home to the Houston Astros and Washington Nationals.  This two-team location will be a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

In this role, you will be an essential part of the game experience and help build memories that last a lifetime.  Individuals must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

**This is a part-time/seasonal position.**

Essential Duties and Responsibilities:

• Responsible for assisting in all areas of ticketing operations, box office operations, and season ticket holder services for Spring Training
• Answer all incoming phone calls to the ticket extension and return voicemails
• Process all completed new and renewal season ticket orders in tickets.com
• Gain experience by making outbound sales calls
• Assist with any ticket requests, relocation requests, or customer service issues
• Assist in the execution of printing and mailing season ticket orders
• Work either ticket sales window, will call window, or advanced sales window during games
• Provide exceptional customer service to all customers
• Assist in the processing of group ticket orders
• Other duties as assigned by the Director of Ticket Operations
• Tickets.com experience preferred


Requirements:

Minimum Education and Experience Requirements:
• Must have previous knowledge of ticket services and processing systems
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed. 

Knowledge, Skills, and Abilities necessary to perform essential functions:
• Highly motivated and excellent attention to detail
• Strong, confident communication skills including the ability to write clearly and effectively
• Ability to use time efficiently
• Candidates should be highly motivated and available to work long hours.
• Must demonstrate ability to be resourceful and dependable
• Provide strong and respectful customer service skills at all times

Physical/Environmental Requirements:
• Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
• Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 50 pounds.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Ticket Sales
Gameday Operations- Box Office Ticket Seller - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)

Title:  Gameday Operations- Box Office Ticket Seller
Department: Stadium Operations  
Classification: Part-Time/Seasonal/Non-Exempt

Ballpark of the Palm Beaches is the future Spring Training home to the Houston Astros and Washington Nationals.  This two-team location will be a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

In this role, you will be an essential part of the game experience and help build memories that last a lifetime.  Individuals must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

Essential Duties/Job Requirements:
• Help the Ballpark at Palm Beaches stay “game-ready” by fulfilling your assigned game day duties while exhibiting exceptional customer service skills and a positive attitude.
• Answer questions concerning events, tickets, schedules and providing information concerning coming attractions.
• Selling, refunding, upgrading and exchanging multiple types of tickets.
• Collecting, accounting for and depositing all monies that have been received or generated.
• Collecting, validating and reporting all coupons, flyers, vouchers, gift cards and other material predicating offers of discounted and/or complimentary tickets.
• Complete and balance daily sales reports.
• Provide excellent customer service such as greeting, serving and thanking all of our loyal patrons.
• Determine entitlement to and distribute all Will Call tickets.
• Stay up-to-date on safety and security for all that enter the ballpark.
• Possess a high level of honesty and integrity.
• Able to follow directions and work well within team setting.
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed. Game days could range from 3- 7 working hours.
• Tickets.com experience preferred.
• Other duties as assigned.

Qualifications:
• High school diploma or GED preferred.
• Must be customer-service oriented and have a fan-friendly attitude.
• Ability to figure simple mathematical problems.
• Ability to communicate effectively with staff and customers.
• Professionalism.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
• Bilingual is a plus.

Physical Requirements of the Job:
• Ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time.
• Position may require standing for long periods of time, walking long distances and/or climbing up/down stairs. 
• Specific vision abilities required by this job include close vision and distance vision.
• May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 20lbs on occasion.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Ticket Sales
Ticket Services Representative (Seasonal) - Kansas City Royals (Kansas City, MO)

TICKET SERVICES REPRESENTATIVE (Seasonal)
(Part time)

JOB SUMMARY:
Position will serve as the initial day-to-day contact for the Kansas City Royals fan base, including general fans, single-game ticket buyers and season ticket holders. Representatives are responsible for resolving all inquiries in a positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.

ACCOUNTABILITIES

  • Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
  • Accurately and successfully convey all key messages to the Club’s single-game ticket purchasers and the general public
  • Ensure customer data and profile requirements are accurately represented in database
  • Assist with ticket distribution and customer account changes
  • Execute customer communication including but not limited to calls, emails and letters related, ticket-related issues and general fan inquiries
  • Assist all sales-related programs including but not limited to account renewals, single game ticket purchases, special events, annual relocation and Season Ticket Holder Benefits
  • Responsible for overall customer service over the phone and in person during Royals home games
  • Assist the Sales and Service Center during Home Games
  • Represent the Sales and Service Department at in-game and outside events
  • Additional duties as assigned


REQUIREMENTS:

  • General education background equivalent to a college or university education degree or in process to complete a college or university education degree
  • Minimum of one (1) year work experience in sales and customer service with proven ability to meet deadlines and quotas
  • Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs.
  • Excellent oral communication and customer service problem solving skills.
  • Basic mathematical and writing skills.
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Consistent, punctual and regular attendance.
  • Professional image and demeanor.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Bi-lingual a plus

EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years old?
2. Do you live in the Kansas City metro area?
3. Are you able to work flexible hours to include weekends, evenings & holidays?


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Sales & Marketing: Ticket Operations
Ticket Window - Advance Ticket Window Sales Representative - Milwaukee Brewers (Milwaukee, WI)

The Advanced Ticket Window representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the Miller Park ticket windows in a mix of shifts during both non-game and game days throughout the season. In this position, it is critical that individuals are highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers. Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions and future event related ticket sales. This position will also be responsible for suggestively cross-selling and up-selling, as well as fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

  • Engage customers with energy, positivity, and enthusiasm
  • Meet expectations of window monitoring program focused on maximizing sales and providing exceptional customer service
  • Meet all established department productivity and service standards
  • Clearly communicate and demonstrate a strong knowledge of ticket promotions and all related ticket products
  • Strong techniques, strategies and desire to cross-sell and up-sell
  • Efficiently use the Tickets.com ticketing system.
  • Remain highly engaged and current with all Brewers related ticketing products and advanced ticket technologies when away from Miller Park
  • Be able and willing to assist with additional duties not listed above that may arise

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Qualified candidates must have exceptional communication, interpersonal and organizational skills
  • Candidates must possess strong computer skills
  • Possess the ability to multi-task and adjust to rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and appearance
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Previous retail sales and cash handling experience preferred

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.      

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually moderate.

Work Hours                                                 

Beginning in mid to late February and concluding in early October, this position is required to work a minimum of 20 hours per week, up to a maximum of 29 hours per week, including being available for 50% of all events at Miller Park, with scheduled shifts of roughly 7.5 hours. Shifts range from 9am to 7pm Monday through Sunday during regular business hours and non-event days. On event days, the shifts times can change and/or be extended. Availability to work holidays, weekends and extended game day shifts is required for this role.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Ticket Operations
Ticket Window - Day of Game Seller - Milwaukee Brewers (Milwaukee, WI)

The Ticket Window Day of Game Seller is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the Miller Park ticket windows. In this position, it is critical that individuals are highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers. Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions and future event related ticket sales. This position will also be responsible for suggestively cross-selling and up-selling, as well as fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Engage customers with energy, positivity, and enthusiasm
  • Meet expectations of window monitoring program focused on maximizing sales and providing exceptional customer service in a fast-paced, high-volume environment
  • Meet all established department productivity and service standards
  • Clearly communicate and demonstrate a strong knowledge of ticket promotions and all related ticket products
  • Strong techniques, strategies and desire to cross-sell and up-sell
  • Efficiently use the Tickets.com ticketing system.
  • Remain highly engaged and current with all Brewers related ticketing products and advanced ticket technologies when away from Miller Park
  • Be able and willing to assist with additional duties not listed above that may arise

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Qualified candidates must have exceptional communication, interpersonal and organizational skills.
  • Candidates must possess strong computer skills
  • Possess the ability to multi-task and adjust to rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and appearance
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
  • Previous retail sales and cash handling experience preferred

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.      

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually moderate.

Work Hours                                                 

Hours vary according to the game and event schedule. Maximum of 29 hours per week. Candidates are expected to work a minimum of 60% of all events at Miller Park. Shifts typically range from 2 ½ hours prior to the game until 1 hour after the start of the game. Availability to work extended game day shifts are encouraged.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Ticket Operations
Ticket Services Lead - Milwaukee Brewers (Milwaukee, WI)

The Ticket Services Lead position serves as the first and primary point of contact for Ticket Office seasonal staff to escalate all customer service related ticket inquiries, purchases and policies. This position works directly with the Manager of Ticket Services and Technology to ensure that each member of the Ticket Operations Management Team has proper service and support throughout the season. This supervisory and leadership position will also directly assist the Ticket Operations Management Team in ensuring that various ticket programs can be successfully executed within the ticketing system by both seasonal phone center representatives and window staff.

Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

·         Assist both the Manager of Ticket Operations and Manager of Ticket Services & Technology in actively leading the ticket office seasonal staff by maintaining high standards in sales and customer service.

·         Maintain job knowledge on all ticketing promotions, policies, sales & service procedures in order to provide support to the seasonal ticket office staff.

·         Responsible for directly assisting and supporting the frontline ticket windows seasonal staff and working as a frontline ticket seller when sales volume and staffing needs require.

·         Demonstrate an active awareness of phone center and window activity by being the first resource to answer calls during staffing breaks and high-volume periods.

·         Initial point of contact for escalated customer service issues (via various communication outlets i.e.; emails, chats, phones and ticket windows), and ensure all are efficiently resolved or properly escalated.

·         Responsible for closing the ticket office as assigned, which includes cashing out window staff and ensuring balancing accuracy at the end of the night for both cash and vouchers.

·         Assist the Coordinator of Ticket Services & Technology Coordinator and the Ticket Services & Technology Senior Lead in daily communication and training of the seasonal ticket office staff.

·         Assist the Manager of Ticket Fulfillment and Distributions in completing all season, group and single game batch printing, in addition to fulfilling various ticket orders for promotions, special events, and other internal requests as assigned.

·         Assist the Manager of Ticket Accounting and Financial Controls with daily cash, deposit and coupon/voucher auditing as assigned.

·         Assist with ticketing software projects, including testing specific set-ups to ensure functionality within various user groups.

·         Assist in providing and maintaining a workplace culture which is both challenging and rewarding by actively participating in daily ticket office briefings, supporting all seasonal staff, setting the standard for excellent customer service within the ticket operations department as well as supporting and providing feedback to all seasonal staff and to management for the rewards program.

·         Provide customer service and administrative support for the Ticket Operations department.

·         Must be highly efficient with our ticketing system, CRM and other Microsoft programs and various on-line tools and applications.

·         Additional duties as assigned by the Manager of Ticket Services & Technology.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·         Exceptional computer skills.

·         Exceptional customer service skills and experience.

·         Strong verbal, written and organization skills.

·         English and math competency.

·         Experience as a supervisor and training is a plus.

·         Prior ticketing experience strongly preferred.

 

Education and/or Experience

Associates degree from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

 

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

                      

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

 

Work Hours                                                

Hours vary according to the game and event schedule. Maximum of 40 hours per week. Position is paid on an hourly basis.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Marketing
Motions Graphics Designer - Milwaukee Brewers (Milwaukee, WI)

This position will create and produce motion graphic elements to be used by the Milwaukee Brewers for multiple points of distribution. The position requires a candidate with strong design, typography and 3D skills to conceptualize and create motion graphics design elements. 

Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

·         Responsible for conceptualizing and creating dynamic motion graphics packages for use in all aspects of the Milwaukee Brewers operations, including but not limited to Marketing, In-Stadium, New Media, Special Events, Internet, TV and Internal use. The graphics packages will carry a common look across all platforms to maintain a consistent feel for the Brewers brand.

·         Specific examples of work include, but are not limited to:

o    Produce broadcast quality graphics for in-game video features, TV spots, promotional, content, online and social content, and other motion graphics projects;

o    Develop typographic layouts and logos and have the ability to animate them with a great eye for composition and technical savvy;

o    Provide assistance in video filming and editing for in-game features, TV commercials, social features and other vignettes as called upon;

o    Design animations/graphics for in-stadium LED boards (main video board, ribbon board, and outfield wall)  

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·         Strong ability to present creative ideas in a clear and professional manner

·         Ability to receive and respond to creative direction

·         Must be able to work in a fast-paced environment and have strong project management skills

·         Must have demonstrated ability to organize and prioritize and be extremely detail oriented

·         Must be able to prepare files for print use as well

·         Comfortable creating original designs as well as overseeing and directing projects

·         Strong self-starter and capable of working independently

·         Ability to work with – and excel in – a highly collaborative team environment

·         Dynamic and creative team player with a passion for baseball and/or sports

·         Ability to work long hours and some nights, weekends and holidays

·         Highly skilled in the following software: Final Cut Pro, After Effects/Motion, Photoshop, DVD, Studio Pro/iDVD and Compressor.  Proficient in Adobe Creative Suite including InDesign, Lightroom and Illustrator as well.

·         Experience with nonlinear editing software.

·         Experience in Cinema 4D and Maya a plus.

·         Ability to articulate and create complex ideas in moving motion.

·         Expressive “artistic” voice, ability to communicate expression through animation.

·         A portfolio of incredible creative work to share. 

Education and/or Experience

Bachelor’s degree (B.A.) from four-year college or university and two to four years of experience in the field; video/film production experience a plus.

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

Proficient in the following software: Final Cut Pro, After Effects/Motion, Photoshop, DVD, Studio Pro/iDVD and Compressor.  Proficient in Adobe Creative Suite including InDesign, Lightroom and Illustrator as well.    

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Hours                                                 

Business hours are Monday – Friday 9 am – 5pm, however, additional hours may be required on weekends, evenings and some holidays. 


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Internet Marketing
Coordinator, E-commerce & Merchandising - Minor League Baseball (MiLB) (St. Petersburg, FL)

The Coordinator of E-commerce and Merchandising provides customer service and support to the Minor League Baseball (MiLB) clubs and leagues for online storefront questions, training and maintenance. This position provides reporting and information to the Director of Digital Properties to ensure the MiLB online team merchandise storefronts and auction sites are maintained and are excelling.

Reports to: Director, Digital Properties
Status: Full-time
Classification: Nonexempt
Location: St. Petersburg, Fla.

Essential Functions:

  • Coordinate management of all team online merchandise storefronts and online auction sites, ensuring a smooth and functional e-commerce platform
  • Troubleshoot system problems; coordinate corrective action while identifying improvements for the ecommerce platform and manage website developer progress to optimize the customer digital shopping experience
  • Process monthly accounting reports and settlements; mail corresponding statements with checks to member clubs
  • Serve as point of contact for fan base through daily customer service inquiries
  • Coordinate trainings and corresponding training documents for team personnel; answer questions related to daily management of online store functions, serving as main point of contact
  • Develop and coordinate distribution of training documentation and online store maintenance communications
  • Serve as resource to clubs by assisting, when needed, with online display; suggest enhanced wording for descriptions, resize photographs, organize inventory, track coupon codes and advise teams with sophisticated online store presentation standards
  • Develop and distribute program communication including website updates, platform tools and features
  • Troubleshoot problems encountered within the customer shopping experience; demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems
  • Coordinate Baseball Winter Meetings retail merchandise available for purchase, managing onsite retail sales and product booth(s)
  • Expand Hometown Collection initiative through purchasing merchandise and working with MiLB Enterprises to market collection to public, working with official licensees and shipping vendors to ensure success
  • Maintaining positive relationships with clubs and licensees
  • Work with graphic designer to create ads for MiLB online store and mobile banner ads
  • Other projects or duties as assigned by the Director of Digital Properties

Education & Experience:

  • Bachelor's degree in business or similar field of study required
  • Minimum one (1) year administrative experience required
  • Previous ecommerce or brick-and-mortar retail experience preferred
  • Working knowledge of Adobe Photoshop required
  • Proficiency in MS Office Suite required; intermediate knowledge of MS Excel required

Skills & Attributes:

  • Customer service, interpersonal and oral and written communication skills required
  • Detail-oriented with high degree of accuracy
  • Ability to coordinate simultaneous project deliverables, prioritize and meet required deadlines

Additional Notes:

  • Some travel is expected in this position
  • Must be physically present at work location during business hours
  • Professional office environment; this position uses standard office equipment such as computers, phones, photocopies, filing cabinets and fax machines
  • Primarily sedentary role; however, some filing required including the ability to lift files, open filing cabinets and bend or stand on a stool or lift up to 40 pounds as necessary
  • Must be able to successfully pass a background screening and social security verification

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Minor League Baseball is an Equal Opportunity Employer


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Sales & Marketing: Business-to-Business Sales
Manager, Business Development & Media - Minor League Baseball (MiLB) (St. Petersburg, FL)

In support of MiLB Enterprises’ vision to “be a progressive leader in the sport and entertainment space,” MiLB is currently seeking a dynamic commercial leader to support the day-to-day Business Development & Media team.

The Manager, Business Development & Media will be an integral part of the growing MiLB Enterprises (MiLBE) team and will work closely with Marketing Strategy & Research and Partnership Marketing.

Reports to: Senior Director, Business Development & Media
Status: Full-time
Classification: Exempt
Location: St. Petersburg, FL

Essential Functions:

  • Achieve established sales goal established by MiLBE team; lead sales process to include initiating leads, designing associated packages and negotiating partnership agreements
  • Serve as an integral part of the Enterprise Marketing team, focusing on providing sales and media solutions for current and/or prospective partners
  • Negotiate and/or assist team in solidifying partnerships from inception to contract execution
  • Collaborate with internal marketing staff on individual and integrated platforms, ensuring compelling packages are in place to drive revenue and comply with MiLB Enterprise Marketing strategies
  • Work closely with other MiLBE staff, driving the commercial business by developing and executing strategic sales plans on an annual basis; ensuring individual and team annual partnership revenue goals are met
  • Deliver tailored business solutions (i.e. proposals) to executives at prospective partners and agencies, incorporating MiLB media and integrated platforms
  • Manage projects (with the support of the broader Enterprise team), problem solve and execute while receiving input and direction from multiple stakeholders
  • Collaborate with business development team to develop effective plans; maintaining proficient understanding of current MiLB media products and capabilities with an eye towards maintaining MiLBE’s progressive approach to the marketplace
  • Other projects assigned by the Senior Director, Business Development & Media and/or Chief Marketing & Commercial Officer

Education & Experience:

  • Bachelor's degree in Sports Administration, Business, Marketing or related field of study required
  • Minimum of five (5) years’ experience in commercial business development, selling platforms in sports sponsorship and/or marketing industry
  • Proven experience with media sales including social platforms (Twitter, Facebook, Instagram, Snapchat, etc.)
  • Excellent understanding of Internet business (premium content, digital marketing, sponsorship, subscription and mobile products, and social media)
  • Proven track record of consistent year over year solutions driven sales
  • Established senior client and agency relationships highly preferred
  • Proficiency in MS Word, Excel, PowerPoint and CRM platforms required
  • Fluency in Spanish and industry knowledge highly preferred

Skills & Attributes:

  • Contagious passion to maximize their potential in all that they do
  • Excellent leadership skills, including great oral and written communication and strong presentation capabilities
  • Highly analytical with ability to tell convincing stories with big data
  • Self-starter and team player with the ability to work towards both aggressive individual and department sales goals
  • Must be detail-oriented and possess excellent negotiating skills
  • Ability to problem solve, negotiate and build relationships

Additional Notes:

  • Up to 30% travel is expected in this position; willingness and ability to travel and work non-traditional hours including events, weekends and holiday is expected when needed
  • Must be physically present at work location during business hours
  • Professional office environment; this position uses standard office equipment such as computers, phones, photocopies, filing cabinets and fax machines
  • Primarily sedentary role; however, some filing required including the ability to lift files, open filing cabinets and bend or stand on a stool or lift up to 40 pounds as necessary
  • Must be able to successfully pass a background screening and social security verification

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Minor League Baseball is an Equal Opportunity Employer


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Sales & Marketing: Ticket Sales
Inside Sales Representative - New York Mets (Flushing, NY)

Summary:

Inside Sales Representatives (ISR) generate excitement and drive revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals and local groups/organizations. Our ISRs reach their goals by phone prospecting, setting outside appointments and ballpark tours, participating in sales/promotional events and prospecting at Mets home games as well as internal/external events.They are also responsible for delivering exceptional customer service, updating and maintaining account records, and other duties as assigned. This position will have set start and end dates.

Responsibilities:

  • Responsible for, but not limited to, the sales of new Full, Partial and Group outing tickets packages to both corporations and the general public
  • Meet or exceed established sales goals
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generate a pre-determined minimum number of weekly out of office as well as in stadium “face-to-face” meetings to create new business opportunities
  • Provide a superior level of customer service to all Season Ticket Holders, Plan Holders, Single Game Buyers, New Business Prospects and fans alike
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
  • Participate and contribute to daily or weekly sales team meetings and training sessions

Requirements:

  • Undergraduate degree
  • Strong organizational and time-management skills
  • Excellent oral and written communication, customer service and problem solving skills
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com Pro Venue
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays
  • Availability to work flexible hours including nights, weekends and holidays    

Department: Ticket Sales & Service

Supervisor: Director, Inside Sales

Location: Citi Field; Flushing, NY

Status: Non-Exempt/Short-Term Full-Time

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?
3. One word to describe yourself:


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Sales & Marketing: Corporate Sponsorship Sales
Corporate Partnerships Manager - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Corporate Partnerships Manager. This full-time position reports directly to the Senior Director, Corporate Partnerships and is responsible for, but not limited to the following:

Duties/Expectations:

• Generate and maintain Athletics’ corporate partnerships through the sale of Athletics sponsorship inventory which may include: radio, in-stadium signage and promotions, market activation, hospitality, entitlements, and/or digital assets.
• Identify and develop new business prospects through industry networking, research and prospecting, use of third party lead services, and other forms of business development
• Prepare and deliver fully vetted and integrated business presentations and proposals to existing and prospective clients to maximize yield and client ROI.
• Research and analyze industry data and best practices to create innovative proposals and convincing arguments to existing and prospective clients
• Provide exceptional client service that helps clients and the A’s meet business objectives
• Prepare weekly sales reports.
• Create an annual business plan with activation based sales strategies, renewal targets and new business projections for upcoming fiscal year.
• Work closely with Sr. Director of Corporate Partnerships and other members of the corporate partnerships sales and service team to achieve individual and departmental goals.
• Work game days and special events to entertain existing partners and prospects.
• Work closely with other departments within the Athletics’ organization including game operations, community relations, public relations, ticket sales and service, marketing and baseball operations to fulfill and integrate corporate partner programs

Qualifications/Requirements:

• BA or BS degree
• 3+ years of corporate sales experience in professional sports or related field, with demonstrated track record
• Dedication to providing quality customer service
• Excellent communication, interpersonal, and organizational skills
• Independent thinking and demonstrated initiative
• Proficiency with computers and technology including Microsoft suite.  Previous experience with Scarborough, Repucom and/or CRM preferred.
• Access to key sponsorship-related contacts in Northern California preferred
• Excellent oral, written and presentation skills.

The deadline to submit your cover letter and resume is Friday, December 16th, 2016.


The Oakland A’s are an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least 3 years of sales experience?
2. Please describe a recent sale you completed.


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Sales & Marketing: Ticket Sales
Ticket Sales Coordinator - Oakland Athletics (Oakland, CA)

Ticket Sales Coordinator  

Department: Ticket Sales  

Reports to: Group Sales Manager

Job Classification:  Nonexempt

City/State: Oakland, CA       
 

Description:                   

The Oakland Athletics are currently seeking a Part-Time Ticket Sales Coordinator. This position will report directly to the Senior Director of Ticket Sales. The Ticket Sales Coordinator is responsible for supporting the Ticket Sales Department in various capacities in the office and on game days.

Responsibilities:
 
• Communicating with clients before, during, and after Ticket Sales events and programs, such as group theme days, group jersey days, the National Anthem program, and client reward events
• Ensuring repeat business by providing superior customer service to clients, both over the phone and via email, as well as on game days
• Providing administrative support such as coordinating mailings and data-basing
• Assisting on call campaigns as needed
• Representing the A’s at off-site events
• Compliance with CRM, including properly documenting activities, touch points, rewards/gifts, etc
• Compliance with department policies and guidelines
• Perform other duties as assigned


Qualifications/Requirements:

• Minimum of a 4-year Bachelor’s degree or educational equivalent required
• Previous sales experience preferred
• Proficiency with Microsoft (Excel, PowerPoint, and Word)
• Provide excellent customer service experience
• Strong organizational skills and attention to detail
• Detailed-oriented individual with excellent  written and verbal skills
• Candidates must be enthusiastic with a strong work ethic and desire to work in a professional ticket sales environment
• Motivated and outgoing individual with ability to prioritize assigned duties and maintain efficiency
• Ability to work flexible hour including nights, weekends and holidays
• Available for all 81 A’s home games
• This seasonal position will start in March and conclude at the end of the season averaging 20-28 hours per week

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work on average 20-28 hours a week?
2. Yes/No: Are you available to work the entire duration of the position, beginning in August?
3. Yes/No: Do you have a 4-year Bachelor's degree or educational equivalent?


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Sales & Marketing: Box Office Management
Spring Training Ticket Office Window Seller - Peoria Sports Complex (Peoria, AZ)

Position Summary:

The Peoria Sports Complex is the Spring Training and Player Development Home of the San Diego Padres and Seattle Mariners.  A Ticket Office Window Seller is responsible for providing excellent guest services at all Peoria Sports Complex events while selling and distributing tickets on the day of the event.   This is a part-time, seasonal position, and runs January through March with the majority of work hours during the month of March for Spring Training Games.   

Duties and Responsibilities:

  • Process in-person ticket sales for Mariners and Padres Spring Training game and additional events hosted at the Peoria Sports Complex.

  • Assists with customer service issues, relocation and exchanges.

  • Prints out and verifies tickets through will call for orders purchased via phone and internet.

  • Prepares daily cash balance reports for end of day balancing.

  • Answer incoming calls and provide information regarding any and all upcoming events.

  • Other duties as assigned by the Supervisor(s).

Qualification Requirements:

  • Strong customer service skills; strives to be welcoming, knowledgeable and willing to assist guests in anyway.

  • Must portray strong problem solving skills including listening, identifying and resolving problems in calm and friendly manner.

  • Experience handling and balancing cash.

  • Advanced computer skills.

  • Possess strong verbal and organization skills.

  • Consistently honors work commitments and arrives to work on time.

  • Be able to work a flexible schedule, including nights, weekends and holidays.

TO APPLY

To be considered for the Spring Training Ticket Office Window Seller, you are required to apply online through the 2-Step process listed below, mailed applications will not be considered.

***APPLICATION IS A 2 STEP PROCESS:

STEP 1:  Submit your application through TeamWork Online below.

STEP 2:  After Step 1, click the link below to submit a City of Peoria, AZ application.

https://www.governmentjobs.com/careers/peoriaaz/jobs/1588945/ticket-office-window-seller

Visit City of Peoria Human Resources website at www.peoriaaz.gov/jobs to view a full job description, requirements, etc.  EOE. 

For more information about the Peoria Sports Complex, please visit www.peoriasportscomplex.com


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Sales & Marketing: Promotions
Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)

Description:
Salt River Fields is seeking part-time employees to promote the Arizona Diamondbacks and Colorado Rockies throughout Spring Training. Salt River Fields is searching for outgoing, highly energetic, and skilled promotions team members for the 2016 season.


Responsibilities:
Game Day duties include selling programs, assisting with the mascot, carrying out giveaways during the game, and providing excellent customer service.


Job Requirements:
Comfortable performing in front or large crowds.
Ability to stand and walk and/or run for extended periods of time.
A highly engaging, outgoing, and creative personality.
Flexible schedule including nights and weekends.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Yes/No: Are you comfortable performing in front of large crowds?
4. Yes/No: Can you work independently with limited supervision?
5. Yes/No: Are you comfortable working outdoors in all weather conditions?
6. How do you describe customer service?


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Sales & Marketing: Fan Development
Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)

Salt River Fields is seeking part-time employees to work the fun field. Salt River Fields is searching for energetic, outgoing, kid-friendly, fun field attendants.

Responsibilities:
Game day duties include, set up of fun fields, interaction with children on fun field, and maintaining a safe and orderly environment.

Job Requirements:
Must feel comfortable working around children.
Ability to stand and walk for extended periods of time.
A highly engaging, outgoing, and creative personality.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Yes/No: Do you have previous customer service experience?
4. Yes/No: Do you have experience working with children?
5. Yes/No: Are you comfortable working outside in all weather conditions?
6. Define good customer service?


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Sales & Marketing: Ticket Operations
Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)

*A seasonal position where local candidates are preferred*

Definition: Under limited supervision from the Ticket Manager, the Ticket Sales Agent will provide excellent customer service while administering the sale and distribution of game tickets.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in person and by phone at Salt River Fields at Talking Stick. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability and seating locations throughout the ballpark and performing duties according to ticket office policies and procedures guide.

Tasks:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Responsible for the sale and distribution of game tickets, balancing cash receipts and credit card payments, according to established ticket office policies and procedures.
• Assist customers with ticket purchases, including providing information regarding pricing, availability and seating locations throughout the ballpark.
• Maintain a high level of customer service in a fast-paced game-day environment
• Familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Other duties as assigned by management.
• Work flexible hours including evenings, weekends and holidays.
 

Knowledge, Skills, Abilities, and Other Characteristics:

• Excellent customer service skills are required
• Must be a team player who works well with others
• Ability to work with minimal supervision

Must show strong computer skills while working with the Ticketmaster system

Qualifications:

• Receive payment by cash, check, credit cards
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Have a strong understanding of computers/technology

Job Questions

1.     Yes/No: Do you have Ticket Sales Experience?

2.     Yes/No: Are you familiar with current technology?

3.     Yes/No: Can you pass a Background and Drug Check?

4.     Yes/No: Do you have Archtics experience?

5.     Yes/No: Do you have Customer Service Experience?

6.     Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?

7.     Yes/No: Do you have open availability to work all games?

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have Ticket Sales Experience?
2. Yes/No: Are you familiar with current technology?
3. Yes/No: Can you pass a Background and Drug Check?
4. Yes/No: Do you have Archtics experience?
5. Yes/No: Do you have Customer Service Experience?
6. Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?


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Sales & Marketing: Premium/Suite Sales
Premium Sales - Seattle Mariners (Seattle, WA)

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

 Reporting to the Director of Ticket Sales, Premium Sales representatives for the Seattle Mariners are responsible for the sale and renewal of all Premium inventory including Corporate Packages, single game suite rentals, premium club seating, and Charter Seat licenses. 

What You Will Do

  • Sell high end suite and premium seating inventory through relationship building in the business community, managing renewal accounts, following up on inbound leads and prospecting through cold calls, email marketing and social selling.
  • Contact, schedule, and conduct in-person and phone presentations with appropriate decision makers within targeted accounts.
  • Effectively communicate Mariners value proposition and key benefits to prospects, matching Mariners solutions to customer needs.
  • Meet and exceed all weekly and annual sales, phone and appointment goals. 
  • Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution, and prospect entertaining. 
  • Uphold an extraordinary level of customer service to Premium clients.
  • Maintain accurate records in CRM regarding activities and sales.
  • Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
  • Making actionable and insightful recommendations for new products and enhancements.
  • Represents the organization in a positive and professional manner at all times. 

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.
  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.
  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.
  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • Four-year degree. 

  • Minimum of three (3) years of experience working in sales, preferably in professional sports or entertainment. 

  • Demonstrated previous sales success and proficiency with sales concepts.  Must be highly motivated, competitive, organized, professional, and dedicated to sales excellence.   

  • Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions.   Customer advocate who goes above and beyond to create customer delight.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

To apply for this opportunity, please click on this link:  SeattleMarinersPremiumSales

Or, visit:  www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand you must click the link located in the job description in order to apply through the video interview process?


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Sales & Marketing: Ticket Sales
*Ticket Sales Representative - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking a candidate for a Ticket Sales Representative (October - June) to sell ticket packs, season ticket plans, group tickets and suites for the 2017 season.

Responsibilities include but are not limited to:
- Selling a variety of ticket options from single game tickets to ticket plans over the phone or in person through appointments at Tropicana Field
- Providing customer service for any ticket related issues or questions
- Responsible for maintaining a database of contacts, sales contacts, and sales reports
- Representing the Ticket Sales department at various promotional events and in-game sales tables

Required knowledge/skills/job qualifications:
- Bachelor’s Degree with performance track record focused on excellence
- Passion for a career in the sales & sports profession
- Excellent verbal and written communication skills
- Previous experience in a Part Time, Full Time or Internship role in Team Sports a plus
- Ability to work well with teammates and towards team goals
- The ability to work evenings and weekends
- Successful candidates must be able to process information quickly and accurately, and exhibit an eagerness to learn best sales techniques from more senior personnel
- Enthusiasm, determination & professionalism in dealing with prospects and clients in a proactive manner
- Candidates with high levels of optimism and persuasiveness will have greater success
- Previous examples of leadership roles assumed and/or initiative taken
- Proficiency in Microsoft Office applications

All offers contingent on satisfactory background check.

All candidates must submit a Youtube video elevator pitch answering the following questions:
•Your Name
•Your School
•Graduation Date
•Why you are passionate about baseball and sales

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please include your YouTube video elevator pitch link here:


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Sales & Marketing: Client Relations/Customer Service
*Internship (Membership Services) - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are looking for a positive, detail-oriented and committed individual to participate in a season-long internship opportunity. The Membership Services intern will assist in providing an outstanding experience for all Rays Members.

Responsibilities include, but are not limited to:

  • Provide customer service support for Rays Members  

  • Assist in the development and execution of Rays Membership campaigns and special events

  • Communicate with third-party partners and various departments to successfully implement Rays Membership promotions

  • Develop innovative strategies to increase engagement with membership program

  • Track communication and feedback from Rays Members

  • Aid in management and upkeep of Rays Card technology at Tropicana Field

  • Assist in recruitment, training and management of Membership Services game day staff as well as aid game day staff with Rays Card related issues

  • Assist with various special projects as needed

Qualifications:

  • Bachelor’s degree in sports management, business, communications, marketing, public relations or related field

  • Customer service and management experience preferred

  • Ability to develop effective and collaborative working relationships

  • Excellent verbal and written communication skills (via phone, email, letters, etc.)

  • Ability to handle multiple projects simultaneously and meet deadlines, with strong attention to detail

  • Must be able to work all home games, including nights, weekends and holidays

All candidates must meet the following criteria:

  • Qualified candidates must be available for the entire duration of the internship (January 9th - October 1st)

  • All candidates must have local housing

  • Offers are contingent on a satisfactory background check


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Sales & Marketing: Ticket Operations
Ticket Intern - The Ballpark of Palm Beaches (West Palm Beach, FL)

Summary:

Contribute to the Houston Astros and Washington Nationals Spring Training Operations for the 2017 season as one of our highly valued interns. We’re looking for dynamic individuals who can contribute to our operation in West Palm Beach, Florida. The internship runs from the beginning of December through the beginning of April. The position will work closely with front office executives, gameday staff, facilities staff, and fans.

**This internship is located in West Palm Beach, Florida

Essential Duties and Responsibilities:

•    Responsible for assisting in all areas of ticketing operations, box office operations, and season ticket holder services for Spring Training
•    Answer all incoming phone calls to the ticket extension and return voicemails
•    Process all completed new and renewal season ticket orders in tickets.com
•    Assist with any ticket requests, relocation requests, or customer service issues
•    Assist in the execution of printing and mailing all ticket orders
•    Work the will call window on selected games
•    Provide exceptional customer service to all customers
•    Assist in the processing of group ticket orders
•    Other duties as assigned

Requirements:
Minimum Education and Experience Requirements


•    Must have previous knowledge of ticket services and processing systems; tickets.com strongly preferred
•    Currently enrolled as an undergraduate or graduate student of an accredited college or university and have completed a minimum of 1 semester or have recently graduated from an accredited college or university.
•    Must be willing to work at minimum 30-40 hours/week and longer hours during the month of March.

Knowledge, Skills, and Abilities necessary to perform essential functions:


•    Highly motivated and excellent attention to detail
•    Strong, confident communication skills including the ability to write clearly and effectively
•    Ability to use time efficiently
•    Candidates should have strong customer service skills and be available to work long hours during the season.
•    Must demonstrate ability to be resourceful and dependable

Physical/Environmental Requirements


•    Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
•    Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs, and continuously serve customers. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 50 pounds.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Client Relations/Customer Service
Business Development Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Business Development Manager who will be responsible for developing and maintaining excellent relationships with new and existing clients, increasing client retention. Proactively and reactively communicate with clients to ensure renewal of client agreements. The Business Development Manager is also responsible for building strong work relationships with cross functional teams, including marketing, finance, legal, service delivery and product development.

Responsibilities also include monitoring and advising e-commerce marketing activities at each of their assigned clients in order to drive increased ticket sales to their venues through online channels. Additionally, this position is responsible for stimulating sales efforts by providing access to added-value items, as well as, participating in the development of strategic and tactical sales plans with their corresponding Vice President of Sales.

Essential Job Functions:

  • Seek out and develop new client relationships
  • Maintain client relationships and retention
  • Identify client requests and works with various departments to resolve client issues
  • Maintain excellent understanding of our products and services to understand client needs
  • Respond to incoming requests to cancel an agreement and persuade clients to renew
  • Proactively contact clients identified as at risk of nonrenewal and ensure that every avenue to retain the client has been addressed
  • Identify opportunities to increase client satisfaction
  • Maintain a database of client outcomes to assist with reasons clients are retained or contracts not renewed 
  • Identify business processes that could be implemented or modified to enhance client satisfaction and reduce the risk of loss of clients
  • Primary sales contact for ticket stock and hardware purchases for all assigned clients
  • Provide qualified referrals for Tickets.com partner programs
  • Work with TDC’s Client Marketing Manager to identify and prioritize current clients that will benefit from eCommerce, social networking and electronic marketing best practices.
  • Share eCommerce best practices with assigned clients, promote online sales channels and opportunities in support of overall Tickets.com strategic objectives
  • Manage and ensure that applicable documents are generated and are in place throughout a sales cycle (as it relates to ticket stock and hardware sales only)
  • Provide customer service to existing accounts to generate repeat business
  • Work with internal Finance team to assist in financial tracking of accounts
  • Interface with appropriate Client Service Representatives to gain understanding of client needs and expectations • Cultivate, manage, and grow client relationships in order to deliver excellent customer service and value to our clients -communicate with clients on a regular basis
  • Manage and track client-related projects to include developing timelines, deliverables, and extensive communication; internally and externally
  • Special projects as needed

Position Requirements:

  • 3 or more years of experience in a marketing or operational role, preferably account specific or field marketing, i.e. developing marketing programs or best practices for clients
  • 2 or more years of experience with online marketing, search engine marketing, email marketing and search engine optimization a plus
  • Event marketing experience a plus
  • Strong ability to develop, execute and analyze marketing campaigns and understanding of latest trends
  • Detail-oriented self-starter, able to access deficiencies in department and launch programs/solutions to streamline tasks
  • Must be able to multi-task, working independently and with others both internally and externally
  • Must be extremely detail oriented, deadline driven and have the ability to work in a fast-paced environment
  • Ability to identify, analyze, and proactively respond to problematic situations, render sound judgment, and provide recommended courses of action when necessary
  • Proven ability to work with a broad variety of clients across all levels

Tickets.com is an Equal Opportunity Employer.


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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - Washington Nationals (Washington, DC)

Summary:

Are you looking to join a highly motivated team of sales professionals and are seeking to develop a rewarding career with high earning potential selling group season ticket plans?

Reporting to the Senior Manager, Group Sales, the Account Executive of Group Sales’ responsibilities include the planning, organizing, directing, controlling and execution of the company sales and retention programs through assigned duties to achieve optimum ticket sales volume and ensure the desired sales results.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities: 

  • Sell traditional group ticket and premium group ticket packages (including nightly suite rentals, hospitality areas and all-inclusive club tickets).
  • Develop, sell and manage fully-integrated major group theme nights.
  • Sell season plans (including Full, Half, Partial and Mini plans).
  • Expand existing book of business by prospecting for new group and season ticket package clientele.
  • Conduct a heavily weighted amount of daily efforts through outbound phone calls.
  • Maintain timely and accurate computerized records of all sales efforts and results in Nationals CRM platform. 
  • Attain individual and departmental sales goals (groups and seasons) as set forth by management.
  • Visit and host sales prospects and customers during Nationals home games and sales events.
  • Identify opportunities to up-sell and cross-sell current clients.
  • Provide exemplary customer service and exhibits timely follow-up skills.
  • Submit prompt and accurate reports and maintains up-to-date account and theme night records.
  • Perform other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree or equivalent military experience.
  • Minimum of two (2) years’ work experience in professional sports ticket sales and customer service.
  • Minimum of two (2) years’ work experience specifically in professional sports season, group or suite sales.

Knowledge, Skills, and Abilities necessary to perform essential functions: 

  • Excellent verbal and written communication and sales presentation skills.
  • Excellent customer service and problem solving skills.
  • Ability to network with and present to the region’s top decision makers.
  • Ability to manage several complex projects simultaneously while working to meet deadlines.
  • Strong ability to work well with co-workers and supervisors both within and across departments.
  • Ability to learn and master new software programs including Tickets.com and Microsoft CRM.
  • Computer proficiency and technical aptitude with the ability to utilize Microsoft Office.
  • Ability to complete basic contract invoices, templates and outlines.
  • Consistent, punctual and regular attendance.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Able to navigate the ballpark to visit clients during home games and escort potential customers on tours of various seating/hospitality options.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements:

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years work experience in professional sports ticket sales and customer service? If yes, please explain.
2. Yes/No. Do you have experience selling group tickets or suites? If yes, please explain.


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