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Current available jobs in Sales & Marketing:


» Business Development Manager, Florida Business Operations - Boston Red Sox (Fort Myers, FL)
» Red Sox Street Team - Boston Red Sox (Boston, MA)
» Angels Baseball - Group Sales Account Executive - Los Angeles Angels of Anaheim (Anaheim, CA)
» Angels Baseball - Ticket Sales Account Executive - Los Angeles Angels of Anaheim (Anaheim, CA)
» Partnership Activation Manager - New York Mets (Flushing, NY)
» Specialist, Premium Sales and Service - New York Yankees (Bronx, NY)
» Client Sales and Services Associate - Seattle Mariners (Seattle, WA)
» Business Development Associate - Sports Info Solutions (Coplay, PA)
» Ticket Systems Administrator - St. Louis Cardinals (St. Louis, MO)
» Ticket Services Supervisor - St. Louis Cardinals (St. Louis, MO)
» Ray Team - Tampa Bay Rays (St. Petersburg, FL)
» *Role Player (part-time) - Tampa Bay Rays (St. Petersburg, FL)
» Inside Sales Representative - Washington Nationals (Washington, DC)
» Manager, Corporate Partnerships - Washington Nationals (Washington, DC)



Sales & Marketing: Corporate Sponsorship Sales
Business Development Manager, Florida Business Operations - Boston Red Sox (Fort Myers, FL)

POSITION OVERVIEW:

Oversee all corporate partnerships for Spring Training at JetBlue Park as well as implement and oversee a year round rental business for the ballpark and surrounding 20 acres.

RESPONSIBILITIES:

  • Maintain, develop, and renew all corporate clients for Spring Training.

  • Design and develop annual sales deck in order to prospect new business in Lee County, New England and nationally for sponsorships during the Spring Training season.

  • Work with Fenway Sports Management and Red Sox front office on generating leads and contacts for prospective sponsors in Lee County.

  • Responsible for the servicing of all sponsor accounts including the collection of artwork for publications and signage and ticket requests.

  • Create and develop a recap book for each Spring Training partner in order to review marketing assets with clients at the end of each season.

  • Solicit and grow premium client base in order to generate more game day suite sales or other group areas, as well as corporate events on non-game days.

  • Develop and execute placement of all facility signage throughout JetBlue Park.

  • Negotiate agreements with local travel, catering and hospitality business for Club’s needs throughout calendar year.

  • Sell, manage, and oversee all rental opportunities for JetBlue Park and Fenway South.

  • Coordinate with accounting department on all invoices related to sponsorships and production costs.

  • Coordinate the Swings for the Sox golf tournament by procuring sponsors, auction items, and assist in the events surrounding the annual fundraiser.

  • Assist in the hiring process for annual intern staff.

  • Assist in annual budget preparation.

  • Represent the Red Sox brand throughout SW Florida at various business and charitable functions.

  • Assist with any special projects as needed.

 

CHARACTERISITICS / QUALIFICATIONS

 

  • Bachelor’s degree in business administration or related field of study

  • 3-5 years in event sales and management, preferably in professional sports industry

  • Must be able to engage directly with sponsors and cultivate prospective sponsors

  • Demonstrate creativity in preparing and proposing sponsorship initiatives and platforms

  • Self-starter with the ability to multi-task in a fast paced work environment
  • Must be organized and detail oriented
  • Strong oral and written communication skills
  • Ability to work collaboratively as a member of a team, regardless of the task at hand
  • Understanding and working knowledge of Lee County and SW Florida is preferred

  • Proficiency with Microsoft Office, particularly Outlook, Word, PowerPoint and Excel required.
  • This job requires working long hours on consecutive days as well as holidays, nights, and weekends. 


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Sales & Marketing: Mascot
Red Sox Street Team - Boston Red Sox (Boston, MA)

POSITION OVERVIEW:

The all new Red Sox Street Team will bring the T-Mobile Red Sox Mobile Experience to life through storytelling at various public and private events around New England. This new experience brings the excitement of Fenway Park and the Boston Red Sox out of the ballpark and into the community with our mobile truck equipped with exciting games and baseball activities.

RESPONSIBILITIES:

  • Set up the T-Mobile Red Sox Mobile Experience at different sites as directed

  • Facilitate the run of show during events
  • Create an immersive brand experience for all guests that exceeds expectations
  • Be a positive brand ambassador and represent the Red Sox in a professional manner at all times

 CHARACTERISTICS/QUALIFICATIONS:

  • High School Diploma or equivalent

  • Strong communication and guest service skills

  • Excellent organizational skills

  • Ability to interact with and entertain a crowd of all ages

  • General knowledge of baseball and the Red Sox preferred

  • Ability to work flexible hours with weekend availability


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Sales & Marketing: Ticket Sales
Angels Baseball - Group Sales Account Executive - Los Angeles Angels of Anaheim (Anaheim, CA)

Overview:

Reporting to the Manager of Ticket Sales, the Group Sales Account Executive must be able to adapt to the broad range of clientele attracted to baseball, including but not limited to corporate executives, business groups and individual fans. Responsible for direct sales of all Angels ticket packages with a concentration on group sales and suite rentals.

Responsibilities:

  • Outbound and inbound telephone and direct sales of group sales, single game suite rentals, new season seats, mini plans, premium seating, and ticket packages.

  • Follow-up and the sales conversion of inbound online leads on various ticket segment offerings.

  • Attend networking events to grow awareness of the benefits to partnering with Angels Baseball.

  • Achieve seasonal sales and revenue quotas, per ticket segment.

  • Work scheduled shifts, manning either the phone or walk in inquires at the Season Ticket/Group/Suite sales office – operated during regular business hours, weekends as well as occasional shifts scheduled during home games.

  • Provide input to Manager of Ticket Sales for weekly sales and prospect reporting.

  • On-site servicing of large group sale customers related to pre-game ceremonial handling, hospitality and on-field assistance.

  • Executes all new ticket purchase contracts and approvals, collects all payment due, including any installment payments amounts due and executes the timely transfer of purchase contracts to the ticket office for processing.

  • Interfaces directly with Client Service Representative inheriting the servicing of a new account immediately upon conversion of new sale.

  • As needed, work with Client Service department to manage sales communication inquiries or disputes related to the original purchase process.

  • Evaluates demand for ticket products, including pricing, service level, guest purchase experience; advises Manager of Ticket Sales of strengths and opportunities.

    Qualifications:

     

  • High School diploma or equivalent required; Bachelor’s degree preferred

  • 3-5 years professional selling experience in the live entertainment industry

  • Self-driven, motivated and results oriented

  • Proven record of consistently exceeding sales goals

  • Experience or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft CRM data solution preferred

  • Professional appearance and demeanor

  • Superior computer skills in Windows environment

  • Commitment to providing excellent customer service

  • Ability to work nights, weekends, holidays and non-traditional business hours

Angels Baseball is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work unususal hours, late evenings, holidays and weekends?
2. Yes/No: Have you had at least 3 years of direct sales experience?
3. Yes/No: Do you have experience with Ticket management programs?


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Sales & Marketing: Ticket Sales
Angels Baseball - Ticket Sales Account Executive - Los Angeles Angels of Anaheim (Anaheim, CA)

Overview:

 

Reporting to the Director of Tickets Sales, the Ticket Sales Account Executive must be able to adapt to the broad range of clientele, including but not limited to corporate executives, business groups and individual fans. Responsible for direct sales of all Angels Baseball ticket packages with a concentration on season seats and mini plans products.

Responsibilities:

  • Outbound and inbound telephone and direct sales of new season seats, mini plans, group sales, single game suite rentals, premium seating, new suite contract sales, and ticket packages.

  • Attend networking events to grow awareness of the benefits to partnering with Angels Baseball.

  • Follow-up and the sales conversion of inbound online leads on various ticket segment offerings.

  • Achieve seasonal sales and revenue quotas, per ticket segment.

  • Work scheduled shifts, manning either the phone or walk in inquires at the Season Ticket/Group/Suite sales office – operated during regular business hours, weekends as well as occasional shifts scheduled during home games.

  • Provide input to Director of Ticket Sales for weekly sales and prospect reporting.

  • On-site servicing of large group sale customers related to pre-game ceremonial handling, hospitality and on-field assistance.

  • Executes all new ticket purchase contracts and approvals, collects all payment due, including any installment payments amounts due and executes the timely transfer of purchase contracts to the ticket office for processing.

  • Interfaces directly with Client Service Representative inheriting the servicing of a new account immediately upon conversion of new sale.

  • As needed, work with Client Service department to manage sales communication inquiries or disputes related to the original purchase process.

  • Evaluates demand for ticket products, including pricing, service level, guest purchase experience; advises Director of Ticket Sales of strengths and opportunities.

     

    Qualifications:

     

  • High School diploma or equivalent required; Bachelor’s degree preferred

  • 3-5 years professional selling experience in the live entertainment industry

  • Self-driven, motivated and results oriented

  • Proven record of consistently exceeding sales goals

  • Experience or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft CRM data solution preferred

  • Professional appearance and demeanor

  • Superior computer skills in Windows environment

  • Commitment to providing excellent customer service

Angels Baseball is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work unususal hours, late evenings, holidays and weekends?
2. Yes/No: Have you had at least 3 years of direct sales experience?
3. Yes/No: Do you have experience with Ticket management programs?


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Sales & Marketing: Corporate Sponsorship Sales
Partnership Activation Manager - New York Mets (Flushing, NY)

Summary

Manage a portfolio of corporate partners and execute and fulfill against these sponsorships, including trademark and promotional rights, ballpark signage, media (television, print, radio, online), special events, community outreach, hospitality and more.

Accountabilities

  • Assist Director of Client Services with managing the team’s corporate partnership portfolio
  • Develop meaningful relationships with all partners and prospects
  • Plan and execute contractual advertising and marketing elements as well as events, promotions, activities and VIP experiences
  • Respond timely to all partner requests, questions and complaints
  • Work closely with Corporate Sales to deliver superior service and complete fulfillment and execution of all contractual assets
  • Work closely with Marketing/Promotions, Game-Day Entertainment and Community Outreach to develop and implement successful promotions, in-game features and charitable programs to ensure they meet corporate partner goals and objectives
  • Effectively communicate across all areas of the company, including Ticketing, Marketing/Promotions, Game-Day Entertainment, Community Outreach, Player Relations, Ballpark Operations, Baseball Operations, Finance, Accounting, Procurement, etc.
  • Assist with the maintenance and upkeep of all necessary trackers, including inventory, ticket logs, signage, features, gifts, events/functions, hospitality, budget, etc.
  • Design and oversee the production of mid-season and year-end partnership recaps
  • Attend all home games and special events as needed
  • All other duties as assigned by the team

Qualifications

  • Undergraduate degree
  • 2-3 years of business/sales experience, ideally with a focus on client servicing within a professional sports team, corporate brand and/or agency
  • Must be able to thrive in a fast-paced environment
  • Must have strong written, verbal and interpersonal communication skills with the ability to communicate clearly with energy and enthusiasm
  • Must show strong teamwork and relationship building skills
  • Must show innovation, initiative, autonomy and a strong work ethic
  • Must be able to thrive in a deadline-driven environment while being proactive and flexible in the face of change and last minute requirements
  • Must be professional and mature
  • Must be flexible and open to learning new skills
  • Must be able to manage multiple tasks simultaneously
  • Must be willing to work extended hours necessary to achieve personal and department goals
  • Must be proficient in Microsoft Office products (Power Point, Word, Excel, Outlook), Adobe Photoshop, Scarborough, Repucom and CRM systems
  • Driver’s license required

 Physical Demands

  • While performing the duties of this job, the employee is regularly required to stand and walk for long periods of time.  The employee is frequently required to sit and must regularly lift and/or move up to 25 pounds.

Department: Corporate Partnerships

Supervisor: Director, Client Services

Location: Citi Field; Flushing, NY

Status: Non-Exempt (fluctuating overtime)

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What do you bring to the table?
3. What are your salary expectations for this position (range)?


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Sales & Marketing: Premium/Suite Sales
Specialist, Premium Sales and Service - New York Yankees (Bronx, NY)

Description: Perform all duties relating to the sale and renewal of Yankees Premium inventory inclusive of Legends, Champions, Delta SKY360° and Field MVP seating along with Annual Luxury Suites and Individual Game Suites.

 

Primary Responsibilities:

  • Identify and sell available premium seating inventory

  • Generate qualified premium seating leads via outbound calls, meetings, in-game entertaining and networking

  • Assist with the development of premium seating sales plans

  • Maintain an active role in the renewal process for all premium seating inventory

  • Develop and maintain concise weekly sales reports for all inventory areas

  • Maintain a high level of customer service to premium clients

  • Work with internal groups to ensure efficient and quality servicing of accounts including, but not limited to, ticket distribution, complaint resolution, suggestions and contract administration

  • Participate in game day activities, promotions and sales for all events

  • Other duties as assigned

Qualifications and Experience:

  • Bachelor's degree in Sports Management or related field

  • Minimum of three years sales experience; sports or entertainment industry preferred

  • Experience selling in the New York market preferred

  • Demonstrated customer service experience

  • Strong written, verbal and interpersonal skills

  • Proficiency in Microsoft CRM and Archtics Ticketing Systems

  • Proficiency in MS Office (Word, Excel, Access and PowerPoint)

  • Ability to multi-task and prioritize

  • Requires continual attention to detail and high level of organization

  • Proven ability to maintain confidential and sensitive information

  • Flexible work schedule

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked full-time in sales for a professional sports organization for three or more years?
2. If you answered yes to question one, please provide examples.
3. Yes/No: Do you have experience selling in the NY market?
4. If you answered yes to question three, please provide examples.


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Sales & Marketing: Ticket Sales
Client Sales and Services Associate - Seattle Mariners (Seattle, WA)

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Client Sales and Services Associate is responsible for generating new and renewal season ticket, group and suite revenue for the Seattle Mariners, and is responsible for individual calling and ticket sales goals.  In addition, Associates provide exceptional customer service on general inbound calls and e-mail inquiries by consistently delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggesting alternatives and providing solutions.  The Associate candidate is a highly motivated individual who is looking for a tremendous career opportunity and is ready to take his/her first step into a sports career. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization. 

What You Will Do

  • Consistently deliver an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.

  • Generate new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partner with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.

  • Meet and frequently exceed assigned calling and sales revenue goals.  Combined outbound and inbound call goal will reach or exceed 100 calls per day. 

  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle.  Demonstrate the ability to navigate and successfully use all job related systems.

  • Receive inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries.  Resolve customer inquiries in a professional and timely manner.

  • Respond to customer e-mails and voicemails in an appropriate and timely manner.  Adhere to standard procedures and policies relative to customer communications.

  • Assume other duties and responsibilities as assigned.

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • 4-year degree with demonstrated academic excellence.

  • 1-2 years’ experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.

  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).  Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Pension Plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

To apply for this opportunity, please click on this link:  SeattleMarinersClientSalesandServicesAssociate

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?
2. Do you possess the required qualifications and skills as detailed in the Job Description?
3. Do you have an interest in Sales?
4. Do you understand that in order to apply for this position you must follow the link included in the Job Description?
5. Are you available to start work in Seattle, WA in August 2016?


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Sales & Marketing: Business Development
Business Development Associate - Sports Info Solutions (Coplay, PA)

Company Overview

Sports Info Solutions (SIS) opened its doors back in 2002 and has been on the leading edge of the advanced statistical study of sports ever since. The company’s mission is to provide the most accurate, in-depth, timely sports data, including cutting-edge research and analysis, striving to educate professional teams and the public about sports analytics.

SIS employs a staff of expert scouts and an army of highly trained video scouts who conduct several passes of each game, recording everything from basic box score data to times and locations of balls in play, pitch types and locations, defensive shifts, and much more.

The company’s analysts and programmers dissect data, producing a variety of predictive studies and analytics, including Defensive Runs Saved. Defensive Runs Saved estimates the number of runs a defender saves or costs his teams because of his ability to convert balls in play into outs, defend bunts, turn double plays, prevent baserunner advancements, and several other factors. A couple of the more recent advancements are Strike Zone Plus/Minus—which measures the number of extra strikes drawn because of the framing tendencies of catchers, pitchers, batters, and umpires—and Stolen Base Red Light/Green Light—which predicts baserunner success rates on stolen bases against various pitcher-catcher combinations, even if they have never faced each other.

Business Development Associate

Position Overview

Would you be interested in working closely with a small team to bring sabermetrics to a larger audience?  Sports Info Solutions is seeking a full-time Sales Associate to work out of our Lehigh Valley, PA office. This is a great opportunity in a casual office environment with the leading provider of in-depth sports statistics.

The candidate will develop new sales opportunities as well as help maintain existing client relationships. Strong candidates will possess a self-motivated attitude, great communication skills, and be able to work in a collaborative team environment or independently as needed.

Responsibilities:

  • Build new business relationships independently or as part of a sales team
  • Maintain and expand existing client relationships
  • Assist with marketing efforts and represent the company in professional settings
  • Communicate with clients and prospects in person, over the phone, and over email
  • Educate current and future clients on cutting-edge data and analytics from SIS
  • Collaborate with SIS Operations, R&D, and IT colleagues to build new products and fulfill customer needs
  • Travel to meet with clients as needed

Qualifications:

  • A firm grasp on the baseball and football, fantasy sports, and sports media industries, including the latest sabermetrics research
  • Open-minded approach and ability to think creatively to anticipate client and industry demands
  • Outgoing personality and flexible sales style to engage with a wide variety of prospective clients
  • Professional demeanor with excellent verbal and written communication skills
  • Strong organizational skills as well as diligence and high attention to detail
  • Initiative to voluntarily commit long hours, nights, and weekends when needed
  • Proficient in Microsoft software, including Word, Excel, and PowerPoint

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Sales & Marketing: Box Office Database Administration
Ticket Systems Administrator - St. Louis Cardinals (St. Louis, MO)

The Role

Position is the administrator for all ticket related software and setup including baseball games and special events.  The Ticket Systems Administrator will also be responsible for day of event operations and assist in managing the Box office.  This position will provide ProVenue support and any needed training for the organization.  

 

Key Responsibilities

  • Primary Architect for ProVenue and all other ticket related software; Handles setup in ProVenue for all baseball games, special events, and other ticketing needs

  • Manage online ticketing setup; Work with Tickets.com to make sure on-sales, renewals, and b2bs are working properly with complete end to end testing  

  • Responsible for implementation of enhancements to ticketing software and digital ticketing initiatives; Provide recommendations as well as implement enhancements to ProVenue and other ticket related software in order to see maximum benefit for the Cardinals

  • Assist with setup of all ticket offers; Provides additional support for setup for all ticket related special offers including coupon codes, b2bs for baseball and special events such as tours and museum

  • Manage the box office during baseball games and special events; Decision maker for Box Office during events in the management staff rotation

  • Primary ticketing support for ticketing software in the organization; Facilitate training for new employees, on-going training for existing employees and be a resource for support questions

 

Education and Experience Required

  • Bachelor’s Degree in Business, or related field; or combination of years of experience and education

  • 1-3 years of experience with ticketing software administrative level responsibilities

  • 1-3 years of experience with a professional sports team

  • Experience with using  either Ticketmaster, Paciolan, or Tickets.com ticketing software

  • Knowledgeable with the Microsoft Office Suite line of products

  • Ability to stay organized and be detail-oriented

Education and Experience Preferred

  • Bachelor’s Degree in Business, or related field; or combination of years of experience and education

  • 3+ years of experience with either Ticketmaster, Paciolan, or Tickets.com’s Pro Venue software with administrative level responsibilities

  • 3+ years of experience in managing all operations of a box office as well as experience coordinating events through third-party promoters

  • Experience with event setup in Tickets.com’s Pro Venue ticketing software, or similar ticketing system, preferred

  • Ability to effectively communicate with internal departments as well as 3rd party clients

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience in ticketing software? Explain
2. Do you have experience working with a sports team? Explain
3. Do you have experience with Ticketmaster, Paciolan or Tickets.com? Explain


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Sales & Marketing: Box Office Management
Ticket Services Supervisor - St. Louis Cardinals (St. Louis, MO)

Summary

As the supervisor, you will be the primary manager for the ticket seller staff which includes full-time and part-time employees.  This position will assist the Ticket Operations Manager and Ticket Fulfillment Manager with managerial duties throughout the Cardinals season as well as special events.   Also, the Ticket Services Supervisor will implement a customer service program for the ticket seller staff designed to maintain a high level of service.

 

Key Responsibilities

  • Supervise, schedule, hire, recruit, and train full time and part time employees
  • Manage the Cardinals Spring Training ticket fulfillment process
  • Assist in ticket software setup
  • Manage the fulfilling of all large group orders and amateur game tickets
  • Responsible for designing, implementing, and evaluating a customer service program
  • Manage the box office during baseball games and special events

 

Education and Experience Required

  • 1-3 years of experience in a Ticket Sales and Services Department
  • 1-3 years of experience working for a professional sports team or entertainment venue or other related industry
  • Basic knowledge of ticketing software
  • Good verbal and written communication skills
  • Basic knowledge of MS Office, Excel, and Outlook
  • A clear aptitude for solving problems
  • Ability to educate, support, and motivate internal sales staff
  • Previous experience in cash controls and handling monies
  • Ability to work with multiple departments and third parties

Education and Experience Preferred

  • 1-3 years of experience supervising a staff or responsible for a customer service program
  • 3+ years of experience in managing operations in a department that handles a large amount of cash sales
  • 1-3 years of experience with Tickets.com’s Provenue ticketing software
  • Exceptional verbal and writen communication skills
  • Intermediate knowledge in MS Office, Excel, and Access
  • Previous experience in implementing a Customer Service Program

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working with large amount of cash sales?
2. Do you have supervisory experience?
3. Do you have experience with Tickets.com, or other ticketing software? If so, how?
4. Do you have experience with customer service programs? If so, what?


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Sales & Marketing: Promotions
Ray Team - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are currently seeking enthusiastic individuals to join the RAY TEAM for the remainder of the 2016 season!  The RAY TEAM is part of the in-game entertainment for every Tampa Bay Rays home game.  Members of the team are responsible for enhancing the game day experience while executing promotions, giveaways, and interacting with fans.  Members must always display high energy, be enthusiastic and professional, and convey a friendly attitude to fans at games and outside appearances.  Members must be available for Rays home games.

Duties and Responsibilities:
• Interact with fans throughout the game to promote the Rays brand and our corporate partners.

• Represent the team in a positive, enthusiastic, and professional manner.
• Game operation responsibilities include, but not limited to: motivate and energize Rays fans, execute in-game and postgame promotions, and entertainment including t-shirt launches, birthday package deliveries, prize giveaways, assist team mascot, interact with Rays in-game host and contestants, and work various kids stations.

• Foster a family friendly environment and work closely with kids.

• Be aware of game situations and fire up the crowd when appropriate.

• Participate in theme night events.

• Other duties as assigned by the Tampa Bay Rays.

Qualifications:

• Prior experience in promotions and customer service preferred.
• Must be comfortable performing activities and interacting with fans on camera in front of large crowds.
• Must be reliable, punctual, courteous, and have good listening and multi-tasking skills.
• Must have high energy, be enthusiastic, and excited to promote the Rays brand.
• Must have strong ability to work well with co-workers and supervisors in a team environment.
• Must be able to lift and carry items up to 50lbs.

• Outstanding customer service skills and ability to provide quick and professional responses in any situation.
• Must be available to work during all Rays home games, including days, nights, weekends and holidays.
• Must have reliable transportation.
• Knowledge of baseball is preferred.
• Applicants must be 18 years or older.

All offers contingent on a satisfactory background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work a flexible schedule, including week days, nights, weekends and holidays?


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Sales & Marketing: Client Relations/Customer Service
*Role Player (part-time) - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking outgoing, energetic, and enthusiastic individuals to work in a PART-TIME capacity during regular season games. Our Role Players are responsible for driving awareness and encouraging fan participation in various alcove activity areas. These interactive areas have been created to enhance the overall fan experience at the stadium. Qualified candidates must be able to work Fridays, Saturdays and Sundays. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you enjoy talking to people you have never met?
2. YES/NO: Do you have a general knowledge of baseball?
3. YES/NO: Do you consider yourself very outgoing?
4. YES/NO: Do you understand that this is a part-time seasonal position?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Washington Nationals (Washington, DC)

Summary:

Reporting to Manager of Sales Development, the Inside Sales Representative participates in a sales development program geared to prepare entry level candidates for a career within the sports sales industry.

The Washington Nationals are seeking motivated and driven individuals to join the Nationals Inside Sales Department. These individuals will receive detailed and comprehensive sports sales training with a strong focus on developing the skills necessary to become an industry sales leader. The training will benefit the individual’s career growth as a full menu sports sales representative.  Day to day leadership is provided by the Manager of Sales Development.

This position starts in June, 2016 and is a commission driven, part-time position.

Essential Duties and Responsibilities:

Ticket Sales and Service

  • Sell new full season tickets, partial season tickets, group tickets, and premium seats including nightly suites.
  • Establishes relationships by making outbound phone calls, setting face to face appointments, and booking ballpark tours to current and prospective clients.
  • Meet or exceed daily outbound call volume as set by Manager, Sales Development.
  • Work games, nights, weekends, and holidays as assigned.
  • Meets or exceeds weekly and monthly sales goals.
  • Provides excellent customer service at all times on the phone and in person at Nationals Park
  • Present self in professional manner, and show ability to interact with all levels of the organization.
  • Actively assists customer service efforts by emailing and mailing invoices, tickets, or promotion materials to current and prospective clients.
  • Display high level of integrity, positivity, and accountability in all aspects of the job.

Maintain Accurate Records                                                                       

  • Maintains computerized records of all season ticket customers and prospective clients with our CRM system.

Thrive in a Team Setting

  • Must be team-orientated, and able to work well in team environment.
  • Performs gameday duties such as visiting clients, providing customer service at the sales table, or answering inbound phone calls.
  • Actively assists with non-game events, such as NatsFest, Picnic at the Park, Select-A-Seat.
  • Represents the Washington Nationals organization at offsite community events promoting Nationals ticket opportunities.
  • Perform other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree in Business, Sports Management, or related field.
  • Sales Experience preferred

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Attention to detail including excellent time management and organizational skills.
  • Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases).
  • Strong communication skills as well as very strong interpersonal skills.
  • Demonstrate ability to deliver effective results and meet tight deadlines in a sales environment.
  • Strong work ethic and passion to build a career in professional sports sales.
  • This position requires some traveling around the ballpark to visit clients during home games, with the ability to escort and show clients different aspects of the ballpark.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please explain what you hope to receive out of this position in the space below...
2. Yes/No. Do you have any prior Sales experience? If yes, please explain in the space provided.


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Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships - Washington Nationals (Washington, DC)

Summary:

Are you a dedicated professional with proven sales skills and a blossoming track record in the world of sports and entertainment?  We are looking for an individual who is a creative, motivated self-starter for our Corporate Partnerships department.

Reporting to the Director of Corporate Partnerships, the Manager of Corporate Partnerships is responsible for selling all available inventory, with a focus on the local (Washington DC DMA)  business community, across the various channels of Nationals products including in-park, radio, hospitality,  and internet/new media.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Identify and target potential corporate sponsors at the national and local (DC DMA) level.
  • Drive strategic lead generation through category analysis and proactive prospect engagement; identify and solicit up to 25 new leads per week.
  • Develop, write and present compelling corporate sponsorship and sales proposals to key clients.
  • In conjunction with departmental resources, ensure the goals and marketing commitments developed for each client are being met, including any review/reporting requirements.
  • Create new sales collateral or modify existing collateral as required.
  • Retain and grow an assigned book of sponsorship business.
  • Serve as the liaison between the Corporate Partnerships Department and team concessionaire (Levy).
  • Work with the other members of the partnerships and marketing departments in the analysis, acquisition and implementation of other strategic properties consistent with departmental objectives and structure.
  • Demonstrate ability to work with all personality types at the staff and management levels.
  • Liaise with other departments to maximize cross-selling opportunities and share
    new ideas.
  • Evaluate client satisfaction.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree or equivalent military experience.
  • Minimum of 4 years of experience in a high energy sales position, preferably sponsorship, premium or suite sales.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent network of local and regional corporate contacts.
  • Strong conceptual and strategic skills, and ability to think “outside the box,” and strong customer satisfaction orientation.
  • Possess the ability to establish relationships within all levels of the company as well as with sponsors and clients.
  • Ability to meet challenging sales objectives in a high profile, competitive marketplace.
  • Comfortable managing tight deadlines and meeting aggressive sales goals and expectations.
  • Demonstrate creativity in the development of innovative and effective sales campaigns.
  • Strong sales proposal experience and presentation experience.
  • Must be able to work evenings and weekends as required and light travel, as needed.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred:

  • Master’s Degree
  • Proficiency in using MSWord, Excel, PowerPoint
  • Knowledge and passion for Major League Baseball

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 4 years experience in a high energy sales position? If yes, please explain here...


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