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Current available jobs in Sales & Marketing:


» Sales Consultant - Arizona Diamondbacks (Phoenix, AZ)
» Mascot Back-Up Performer - Boston Red Sox (Boston, MA)
» Mascot Back-Up Performer - Boston Red Sox (Boston, MA)
» Red Sox Street Team - Boston Red Sox (Boston, MA)
» Red Sox Street Team - Boston Red Sox (Boston, MA)
» Red Sox Street Team - Boston Red Sox (Boston, MA)
» Ballpark Business Development Coordinator - City of Goodyear (Goodyear, AZ)
» Shuttle Crew - Houston Astros (Houston, TX)
» Game Day Representative-Royals Charities - Kansas City Royals (Kansas City, MO)
» Ticket Services Lead - Milwaukee Brewers (Milwaukee, WI)
» Part-Time Ticket Office Representative - Oakland Athletics (Oakland, CA)
» Post Graduate - Sales Internship - Philadelphia Phillies (Philadelphia, PA)
» Client Sales and Services Associate - Seattle Mariners (Seattle, WA)
» Box Office Ticket Seller Supervisor - Washington Nationals (Washington, DC)
» Street Team, Marketing - Washington Nationals (Washington, DC)
» Box Office Ticket Seller - Washington Nationals (Washington, DC)


Sales & Marketing: Ticket Sales
Sales Consultant - Arizona Diamondbacks (Phoenix, AZ)

Position:                         Sales Consultant - "2017 Spring/Summer Graduates are encouraged to apply"

Compensation:             Salary plus ability to earn commissions and bonuses

Description:

If you are a positive, passionate, and hard -working individual looking to grow your career in sports business and revenue generation, the Arizona Diamondbacks have an opportunity for you.  The D-backs Inside Sales program is a training program that has successfully placed over 70 graduates in revenue-generating positions across the sports industry, from sales executives to upper management.

This position requires participation in a 12 month, career growth-oriented sports sales development program which focuses on developing the skills needed to become a full menu sales professional.  After the initial 12 months, there will be an opportunity for the sales rep to earn a second 12 month commitment. The intent of this program is to expand the Sales Consultant’s abilities to a level that will merit consideration for a promotion within the sports industry following successful completion of the program.  The responsibilities include selling season tickets, partial season ticket plans, group tickets, single game luxury suites and other premium inventory.  Revenue will be generated via phone (outbound and inbound calls), email marketing, face to face presentations, ballpark tours and out-of-office appointments. If you are an individual seeking your first step in sports and a great career opportunity, this may be the perfect fit for you.

JOB RESPONSIBILITIES:

  • Reports daily to the Inside Sales Manager

  • Makes 80-100 touchpoints per day from provided lists to set up face to face appointments at Chase Field

  • Answer incoming single game calls with the ability to up-sell callers into packages, groups, and suite rentals

  • Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients)

  • Represents the D-backs in the most positive way on game days when interacting with clients and prospects at D-backs sales tables or at their seats

  • Attend weekly staff meetings and Continued Sales Training

  • Prospect and qualify all potential sales opportunities in addition to the leads you are provided

  • Additional responsibilities as assigned by the Inside Sales Manager

    Qualifications:

  • Bachelor’s degree in Business, Sports Management, Marketing or related field

  • Strong organizational and communication skills

  • Excellent customer service skills

  • Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned

  • Desire to be a sales industry leader

  • Ability to work as a team player

  • Ability to present sales material to potential clients

  • Proficiency in basic computer software programs

  • Commitment to personal integrity

  • Open to learning

     The Arizona Diamondbacks are an Equal Opportunity Employer.

Closing Date: 2017-04-01


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Sales & Marketing: Mascot
Mascot Back-Up Performer - Boston Red Sox (Boston, MA)

POSITION OVERVIEW:

The Mascot Back-Up Performer is a part-time role and serves as an alternate to the Director of Mascot Programs for the Boston Red Sox Mascot, Wally.

RESPONSIBILITIES:

  • Perform as Wally at a number of designated appearances including but not limited to Red Sox baseball games, hospital visits, school visits, charitable events and other events as directed by the Mascot Program Assistant

·         Support the Mascot Program as a back-up performer at various events.

  • Represent the Boston Red Sox and Wally in a professional manner at all times

 

CHARACTERISTICS/QUALIFICATIONS:

·         Minimum of two to four years of experience as a sports mascot, at either the college, minor-       professional, or professional level

·         Excellent organizational and communication skills

·         General knowledge of baseball and the Red Sox also preferred

·         Ability to interact with and entertain a crowd of all ages

·         Willingness to be trained, coached, and critiqued to perform “in character”

·         Must be physically able to to perform under extreme temperature conditions

·         Ability to work flexible hours in a part-time role on weekdays, weeknights, weekends and holidays

·         Must be able to maintain and react to a flexible schedule

·         Must have a valid drivers license and reliable transportation

·         Must be no taller than 5’8”


Note: This position was originally posted on the Fenway Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Fenway Sports employment site.

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Sales & Marketing: Mascot
Mascot Back-Up Performer - Boston Red Sox (Boston, MA)

POSITION OVERVIEW:

The Mascot Back-Up Performer is a part-time role and serves as an alternate to the Director of Mascot Programs for the Boston Red Sox Mascot, Wally.

RESPONSIBILITIES:

  • Perform as Wally at a number of designated appearances including but not limited to Red Sox baseball games, hospital visits, school visits, charitable events and other events as directed by the Mascot Program Assistant

·         Support the Mascot Program as a back-up performer at various events.

  • Represent the Boston Red Sox and Wally in a professional manner at all times

 

CHARACTERISTICS/QUALIFICATIONS:

·         Minimum of two to four years of experience as a sports mascot, at either the college, minor-       professional, or professional level

·         Excellent organizational and communication skills

·         General knowledge of baseball and the Red Sox also preferred

·         Ability to interact with and entertain a crowd of all ages

·         Willingness to be trained, coached, and critiqued to perform “in character”

·         Must be physically able to to perform under extreme temperature conditions

·         Ability to work flexible hours in a part-time role on weekdays, weeknights, weekends and holidays

·         Must be able to maintain and react to a flexible schedule

·         Must have a valid drivers license and reliable transportation

·         Must be no taller than 5’8”


Note: This position was originally posted on the Fenway Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Fenway Sports employment site.

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Sales & Marketing: Mascot
Red Sox Street Team - Boston Red Sox (Boston, MA)

POSITION OVERVIEW:

The all new Red Sox Street Team will bring the T-Mobile Red Sox Mobile Experience to life through storytelling at various public and private events around New England. This new experience brings the excitement of Fenway Park and the Boston Red Sox out of the ballpark and into the community with our mobile truck equipped with exciting games and baseball activities.

RESPONSIBILITIES:

  • Set up the T-Mobile Red Sox Mobile Experience at different sites as directed

  • Facilitate the run of show during events
  • Create an immersive brand experience for all guests that exceeds expectations
  • Be a positive brand ambassador and represent the Red Sox in a professional manner at all times

 CHARACTERISTICS/QUALIFICATIONS:

  • High School Diploma or equivalent

  • Strong communication and guest service skills

  • Excellent organizational skills

  • Ability to interact with and entertain a crowd of all ages

  • General knowledge of baseball and the Red Sox preferred

  • Ability to work flexible hours with weekend availability


Note: This position was originally posted on the Fenway Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Fenway Sports employment site.

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Sales & Marketing: Mascot
Red Sox Street Team - Boston Red Sox (Boston, MA)

POSITION OVERVIEW:

The all new Red Sox Street Team will bring the T-Mobile Red Sox Mobile Experience to life through storytelling at various public and private events around New England. This new experience brings the excitement of Fenway Park and the Boston Red Sox out of the ballpark and into the community with our mobile truck equipped with exciting games and baseball activities.

RESPONSIBILITIES:

  • Set up the T-Mobile Red Sox Mobile Experience at different sites as directed

  • Facilitate the run of show during events
  • Create an immersive brand experience for all guests that exceeds expectations
  • Be a positive brand ambassador and represent the Red Sox in a professional manner at all times

 CHARACTERISTICS/QUALIFICATIONS:

  • High School Diploma or equivalent

  • Strong communication and guest service skills

  • Excellent organizational skills

  • Ability to interact with and entertain a crowd of all ages

  • General knowledge of baseball and the Red Sox preferred

  • Ability to work flexible hours with weekend availability


Note: This position was originally posted on the Fenway Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Fenway Sports employment site.

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Sales & Marketing: Mascot
Red Sox Street Team - Boston Red Sox (Boston, MA)

POSITION OVERVIEW:

The all new Red Sox Street Team will bring the T-Mobile Red Sox Mobile Experience to life through storytelling at various public and private events around New England. This new experience brings the excitement of Fenway Park and the Boston Red Sox out of the ballpark and into the community with our mobile truck equipped with exciting games and baseball activities.

RESPONSIBILITIES:

  • Set up the T-Mobile Red Sox Mobile Experience at different sites as directed

  • Facilitate the run of show during events
  • Create an immersive brand experience for all guests that exceeds expectations
  • Be a positive brand ambassador and represent the Red Sox in a professional manner at all times

 CHARACTERISTICS/QUALIFICATIONS:

  • High School Diploma or equivalent

  • Strong communication and guest service skills

  • Excellent organizational skills

  • Ability to interact with and entertain a crowd of all ages

  • General knowledge of baseball and the Red Sox preferred

  • Ability to work flexible hours with weekend availability


Note: This position was originally posted on the Fenway Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Fenway Sports employment site.

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Sales & Marketing: Corporate Sponsorship Sales
Ballpark Business Development Coordinator - City of Goodyear (Goodyear, AZ)

Starting Salary Range: $63,696 - $79,126

The Business Development Coordinator is responsible for generating sponsorship revenue for Cleveland Indians and Cincinnati Reds Spring Training games and events for Goodyear Ballpark and Recreational Complex through initiating, developing and cultivating relationships with both local and national businesses and organizations.  It assists in functions associated with a multi-use, public assembly facility including coordinating, planning, organizing and facilitating events and activities, operations, promotions, sales and budget administration. The Business Development Coordinator works with professional baseball teams, promoters, contract services providers, and lessees to assist in the overall success of the activity or event while maintaining compliance with City, user contract and departmental policies, procedures and guidelines.

Ideal candidate will have a minimum of five years of experience in sponsorship sales, a Bachelor's degree from an accredited college/university with major course work in sales, public relations, business administration, hospitality management, or related field, or equivalent work experience. Ideal candidate will also have proficiency in Microsoft Office and CRM programs and be a self-starter that can steadily pursue and close sales along with a proven track record of reaching sales quotas and retaining clients.

Registration is a two step process. Step 1: You must apply on Teamworkonline by clicking the button below.

***Step2: You must also apply on the City of Goodyear website*** 

Failure to comply with both steps will disqualify you from the process.


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Sales & Marketing: Marketing
Shuttle Crew - Houston Astros (Houston, TX)

The Houston Astros are seeking personable and energetic individuals to interact with and engage fans at in-market and community events, as well as assist with game operations.

The Shuttle Crew is an active group and members must possess upbeat, outgoing attitudes with drive and dedication to create a family-friendly atmosphere and experience for fans.


If you are available 10-15 hours/week (including weekdays and weekends), have a desire to be a contributing member of our Shuttle Crew Team and you love Astros baseball, we would love to meet you!

JOB DESCRIPTION:

  • Activate at numerous events throughout Houston and surrounding communities with the goal of increasing awareness and equity of the Houston Astros Brand.
  • Responsible for the set-up and teardown of equipment, as well as the distribution of promotional items at each event.
  • Assist in the Astros Buddies Club membership fulfillment and sales. Outgoing individuals who are comfortable talking to people and promoting Astros baseball!
  • Data entry into the Astros system using company iPads.
  • Assist in the execution of All-Star Game balloting at Astros home games.
  • Targeted delivery of Houston Astros schedules into Houston and surrounding areas.
  • Work closely and communicate effectively with marketing and ballpark entertainment staff.
  • Represent the Astros and Astros sponsors in a positive manner. Many of the events that the Shuttle Crew will work include direct involvement and interaction with key corporate partners.

QUALIFICATIONS:

  • Outgoing personality is a MUST! We want highly energetic, enthusiastic people to promote the Astros brand in and around Houston.
  • Previous marketing/promotional experience for a college or professional sports team preferred. 
  • Ability to be a team player.
  • Reliable, punctual and professional attitude.
  • Strong organizational skills with ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Ability to work a flexible schedule including nights, weekends and holidays.
  • A strong passion for entertaining and Astros baseball!
  • Must be able to lift up to 40 pounds.
  • Bilingual preferred but not required. 
  • Possess a valid driver’s license, automobile insurance and a good driving record.

Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Ticket Sales
Game Day Representative-Royals Charities - Kansas City Royals (Kansas City, MO)

SUMMARY

The Kansas City Royals seek enthusiastic representatives and fund raisers for Royals Charities, the charitable foundation of the Kansas City Royals.  Representatives will offer raffle tickets for Royals Charities 50/50 Raffle during Royals home games. Ticket sellers will be stationed throughout the ballpark and must be comfortable approaching patrons and selling to a crowd. Honesty, dependability and enthusiasm will be required to excel in this position.

ESSENTIAL DUTIES

  • Effectively communicate and deliver information regarding Royals Charities to fans
  • Attend home games and sell raffle tickets to patrons in and around Kauffman Stadium
  • Reconcile tickets sold and cash received
  • Follow all policies and procedures as set by the Kansas City Royals and Royals Charities

REQUIREMENTS

  • Must be 18 years of age or older by start date of employment
  • Experience handling cash in a sales role
  • A charismatic personality exuding a positive attitude that demonstrates approachability and friendliness
  • Enthusiasm and high energy personality
  • Team player attitude and desire to work hard to meet group fundraising goals
  • Ability to work 60 – 81 home games, including weekends, night, and some holidays from April-October
  • Must reach individual sales goals
  • Ability to walk, stand and climb in an outdoor setting for 4-5+ hours at a time.
  • Ability to work in outside elements including heat, rain, and cold
  • Ability to attend pre-season training sessions
  • Must have excellent cash handling and customer service skills
  • Must be comfortable with technology
  • Must be comfortable approaching people and selling in front of crowds
  • Must understand the timing/pacing of baseball

PROGRAM DETAILS

  • Representatives start at $10/hour and work approximately 3-4 hours per regular season game (some marquee Royals games and any postseason play may require shifts of a longer period)

  • 81 home games – 70% night games/30% day games

  • Position is part-time and seasonal (April through October)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience handling cash in a sales role?
2. Are you able to work 60-81 home games, including weekends, night, and some holidays from April-October?
3. Are you able to walk, stand and climb in an outdoor setting for 4-5+ hours at a time?


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Sales & Marketing: Ticket Operations
Ticket Services Lead - Milwaukee Brewers (Milwaukee, WI)

The Ticket Services Lead position serves as the first and primary point of contact for Ticket Office seasonal staff to escalate all customer service related ticket inquiries, purchases and policies. This position works directly with the Manager of Ticket Services and Technology to ensure that each member of the Ticket Operations Management Team has proper service and support throughout the season. This supervisory and leadership position will also directly assist the Ticket Operations Management Team in ensuring that various ticket programs can be successfully executed within the ticketing system by both seasonal phone center representatives and window staff.

Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

·         Assist both the Manager of Ticket Operations and Manager of Ticket Services & Technology in actively leading the ticket office seasonal staff by maintaining high standards in sales and customer service.

·         Maintain job knowledge on all ticketing promotions, policies, sales & service procedures in order to provide support to the seasonal ticket office staff.

·         Responsible for directly assisting and supporting the frontline ticket windows seasonal staff and working as a frontline ticket seller when sales volume and staffing needs require.

·         Demonstrate an active awareness of phone center and window activity by being the first resource to answer calls during staffing breaks and high-volume periods.

·         Initial point of contact for escalated customer service issues (via various communication outlets i.e.; emails, chats, phones and ticket windows), and ensure all are efficiently resolved or properly escalated.

·         Responsible for closing the ticket office as assigned, which includes cashing out window staff and ensuring balancing accuracy at the end of the night for both cash and vouchers.

·         Assist the Coordinator of Ticket Services & Technology Coordinator and the Ticket Services & Technology Senior Lead in daily communication and training of the seasonal ticket office staff.

·         Assist the Manager of Ticket Fulfillment and Distributions in completing all season, group and single game batch printing, in addition to fulfilling various ticket orders for promotions, special events, and other internal requests as assigned.

·         Assist the Manager of Ticket Accounting and Financial Controls with daily cash, deposit and coupon/voucher auditing as assigned.

·         Assist with ticketing software projects, including testing specific set-ups to ensure functionality within various user groups.

·         Assist in providing and maintaining a workplace culture which is both challenging and rewarding by actively participating in daily ticket office briefings, supporting all seasonal staff, setting the standard for excellent customer service within the ticket operations department as well as supporting and providing feedback to all seasonal staff and to management for the rewards program.

·         Provide customer service and administrative support for the Ticket Operations department.

·         Must be highly efficient with our ticketing system, CRM and other Microsoft programs and various on-line tools and applications.

·         Additional duties as assigned by the Manager of Ticket Services & Technology.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·         Exceptional computer skills.

·         Exceptional customer service skills and experience.

·         Strong verbal, written and organization skills.

·         English and math competency.

·         Experience as a supervisor and training is a plus.

·         Prior ticketing experience strongly preferred.

 

Education and/or Experience

Associates degree from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

 

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

                      

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

 

Work Hours                                                

Hours vary according to the game and event schedule. Maximum of 40 hours per week. Position is paid on an hourly basis.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Ticket Operations
Part-Time Ticket Office Representative - Oakland Athletics (Oakland, CA)

Part Time Ticket Office Representative  

Department: Ticket Operations 

Reports to: Senior Manager, Ticket Services and Box Office Coordinator

Job Classification:  Nonexempt

City/State: Oakland, CA       
                    

Description:

The Oakland Athletics are currently seeking a Part-Time Ticket Office Representative. This position will report directly to the Senior Manager, Ticket Services and Box Office Coordinator. The Part Time Ticket Office Representative is responsible for

Responsibilities:
 
• Provide superior face-to-face customer service to Oakland A’s ticket members at the Ticket Services Office, A’s Box Office and throughout the stadium on game day
• Learn, and maintain proficiency on the ProVenue ticketing system. Required duties include selling tickets and parking passes, processing ticket exchanges and troubleshooting all ticket orders as needed
• Answer incoming calls as needed on both game day and non-game day in a professional and polite manner with the ability to answer all ticket and fan related questions
• Work with, and maintain season, group, and individual ticket accounts for the Oakland A’s
• Develop proficiency with, and be able to explain all digital ticketing initiatives, including My A’s Tickets and MLB.com Ballpark app
• Have complete knowledge and understanding of the Oakland A’s organization and ticketing policies in order to provide outstanding customer service to all patrons
• Demonstrate a complete understanding of the Coliseum seating configuration, pricing structure, amenities, and fan policies in order to service all patron needs
• Represent the organization in a professional manner, consistent with company philosophies and culture
• Perform other duties as assigned


Qualifications/Requirements:

• Excellent verbal communication and interpersonal skills; previous customer service experience a plus
• Strong organizational skills and attention to detail
• Ability to perform in a fast paced environment
• Candidates must be enthusiastic with a strong work ethic and desire to work in sports
• Demonstrated computer proficiency, previous Ticketing experience a plus
• Maintain accurate and balanced ticket sales for necessary reconciliation
• Ability to work flexible hour including nights, weekends and holidays


The Oakland A’s are an Equal Opportunity Employer.


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Sales & Marketing: Ticket Sales
Post Graduate - Sales Internship - Philadelphia Phillies (Philadelphia, PA)

Philadelphia Phillies - Postgraduate Sales Internship

The Philadelphia Phillies offer a postgraduate internship that runs from September of 2017 through the completion of the 2018 baseball season (approximately 12 to 15 months depending on department needs.)

Job Description:

Responsibilities include, but are not limited to:

1.     Season and group ticket sales through outbound phone calls and e-mail communication

2.     Retention of season and group ticket clients through outbound calls, e-mail communication and in-person meetings

3.     Answer incoming sales/customer service phone calls relating to season ticket packages, group ticket outings and general ballpark information

4.     Provide excellent customer care during phone, e-mail and in-person interaction with Phillies clients and fans

5.     Provide first class services for premium seating clients on game days by staffing VIP Concierge Desk and Suite Level

6.     Complete and thorough working knowledge of the ProVenue Ticketing platform

7.     Work cohesively with members of the sales and ticket operations department to reach sales goals and fulfill customer service requests

8.     Volunteer to assist other departments on various projects

Requirements:

  • Qualified candidates must be recent college graduates 

·         Sports Management and/or a Business degree preferred

·         Ability to be flexible and work long hours, including nights, weekends and holidays

·         Strong interpersonal skills

·         Ability to multi-task and stay organized

·         Excellent oral and written communication skills

·         Ability to thrive in a team-oriented work environment

·         Interest in sales/marketing

·         Prior sales/customer service/phone experience preferred 

·         Knowledge of the Philadelphia market and sports landscape preferred

Interested candidates please e-mail cover letter and resume to salesinternship@phillies.com

The Phillies are an equal opportunity employer.


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Sales & Marketing: Ticket Sales
Client Sales and Services Associate - Seattle Mariners (Seattle, WA)

CLIENT SALES AND SERVICES ASSOCIATE

Currently accepting applications.  Position start date is mid-August 2017

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Client Sales and Services Associate is responsible for generating new and renewal season ticket, group and suite revenue for the Seattle Mariners, and is responsible for individual calling and ticket sales goals.  In addition, Associates provide exceptional customer service on general inbound calls and e-mail inquiries by consistently delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggesting alternatives and providing solutions.  The Associate candidate is a highly motivated individual who is looking for a tremendous career opportunity and is ready to take his/her first step into a sports career. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization. 

What You Will Do

  • Consistently deliver an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.

  • Generate new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partner with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.

  • Meet and frequently exceed assigned calling and sales revenue goals.  Combined outbound and inbound call goal will reach or exceed 75 calls per day. 

  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle.  Demonstrate the ability to navigate and successfully use all job related systems.

  • Receive inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries.  Resolve customer inquiries in a professional and timely manner.

  • Respond to customer e-mails and voicemails in an appropriate and timely manner.  Adhere to standard procedures and policies relative to customer communications.

  • Assume other duties and responsibilities as assigned.

 

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • 4-year degree with demonstrated academic excellence.

  • 1-2 years’ experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.

  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).  Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

Apply online for the Seattle Mariners Client Sales and Services Associate Position

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?
2. Do you possess the required qualifications and skills as detailed in the Job Description?
3. Do you have an interest in Sales?
4. Are you available to start work in Seattle, WA in August 2017?


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Sales & Marketing: Ticket Operations
Box Office Ticket Seller Supervisor - Washington Nationals (Washington, DC)

Summary

The Box Office Ticket Seller Supervisor directly assists the Manager, Box Office by supervising, leading and motivating the front line window staff on game and non-game days.  This position is one of the first points of contact for ticket window staff, assisting with all customer service related items such as questions, ticketing issues, purchases and policies.  On non-game days, this position works a window on a rotation schedule handling advanced ticket sales for Nationals Park events. This is a seasonal position which will run from the start of ticket sales to the end of the season.  Weekend and evening hours are required.  Position is paid on an hourly basis.

The Nationals are a military-friendly organization actively recruiting veterans and spouses. 

Essential Duties and Responsibilities

  • Responsible for helping hold accountability to ensure seasonal staff is doing all that is expected from a Washington Nationals employee.
  • Responsible for delivering exceptional customer service at all times, ensuring that frontline staff members are doing the same.
  • Responsible for being a point-of-contact for sellers to field questions on policies and procedures, ticketing related items, and general questions.
  • Resolve escalated complaints, research and solve ticketing issues.
  • Responsible for effectively communicating with guests and staff with the help and guidance of the Ticket Operations department.
  • Effectively communicate with the Ticket Operations staff and directly with the Box Office Manager on daily activities, escalated issues, and necessary staff performance items.
  • Actively work ticket windows as needed on game days and regularly handle advance ticket sales on non-game days.
  • Responsible for helping to close box offices in-game, which includes cashing out ticket window staff and ensuring balancing accuracy with cash and other reported items.
  • Assist in providing and maintaining a workplace culture that is challenging and rewarding by helping to train and coach seasonal staff where opportunities arise during their shift.
  • Other duties as assigned

Requirements

Minimum Education and Experience

  • High school diploma or equivalent military experience.
  • Computerized ticketing experience preferred, particularly the Tickets.com operating system.
  • Previous experience and training in customer service, retail sales, cash handling or banking preferred.
  • Previous supervisory experience a plus.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Must be a demonstrated leader for the department, modeling the behavior expected for Washington Nationals employees.
  • Must be highly efficient with our ticketing system, Microsoft programs and other computer and on-line tools.
  • Exceptional communication, interpersonal and organizational skills with focus of delivering exceptional customer service.
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
  • Possess the ability to multi-task, problem solve, and learn quickly to efficiently handle and succeed in rapidly changing business conditions.
  • Team oriented attitude, relationship building, professional demeanor and clean appearance.
  • Available to work a variety of shifts including days, evenings, weekends, and holidays.
  • Successfully pass a pre-employment screening including background check.
  • Fluently bi-lingual in English and Spanish is preferred.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Gameday Seasonal:  Job requires employee to function in a fast-paced, high-volume environment with large crowds.  Employee may work at heights and will be exposed to inclement weather of varying degrees.  The employee is regularly required to stand for long periods of time, walk long distances, climb up/down stairs, stoop, kneel, crouch or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are you available to work the entire season?


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Sales & Marketing: Promotions
Street Team, Marketing - Washington Nationals (Washington, DC)

Summary:

We are looking for friendly, energetic individuals who are interested in sports marketing and getting their foot in the door for this brand new position. The Street Team assists in the execution of all Nationals community events.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Assist in the execution of Washington Nationals community events.
  • Play games, operate inflatable and interact with youth.
  • Setup Washington Nationals community displays at regional events.
  • Properly communicate with event patrons with the knowledge of our latest sales and promotions.
  • Maintain marketing vehicle, record inventory and collect data.
  • Assist in the development, coordination, and execution of Brand Marketing initiatives.
  • Work closely and communicate efficiently with marketing and ballpark staff.
  • Represent the Nationals and Nationals sponsors in a positive manner.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • High School Degree or equivalent military experience and
  • Previous marketing/promotional/entertainment experience for a college, professional sports team or brand entity is preferred.
  • Students currently enrolled as an undergraduate or graduate student of an accredited college or have graduated from an accredited college or university within the last 6 months a plus.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Outgoing personality is a MUST! We want highly energetic, enthusiastic people to promote the Nationals within the ballpark and in the community.
  • Ability to be a team player.
  • Reliable, punctual and professional attitude.
  • Strong organizational skills with ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Ability to work a flexible schedule including mid-week afternoons, nights and weekends.
  • A strong passion for Washington D.C. and Nationals baseball!
  • Bilingual preferred but not required.
  • Able to lift 50lbs and a high school graduate.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Job requires employee to perform some of their work outdoors in all kinds of weather. The employee works remotely and may be required to travel more than 50% of the time.  This position may be required to drive for an extended period of time.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have any previous marketing/promotional/entertainment experience for a college, professional sports team or brand entity?


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Sales & Marketing: Ticket Operations
Box Office Ticket Seller - Washington Nationals (Washington, DC)

Summary

The Ticket Seller position is a seasonal position beginning in February and ending in early October.  The Ticket Seller is responsible for maximizing individual ticket sales and revenue using the ticketing software, in addition to delivering exceptional customer service at the ticket windows.  As a first point-of-contact for Nationals Park, it is critical that individuals are energetic and engaging and display a strong sales and service focus during all interactions.  The representative is responsible for processing single game and future event ticket sales, along with processing and distributing Will Call tickets to visiting patrons.  This position is also responsible for handling general customer service inquiries regarding policies, ballpark events, promotions and pricing.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities

  • Greet guests with energy, positivity, and enthusiasm, answering patron questions and directing them to all appropriate locations
  • Clearly demonstrate and communicate a strong knowledge of promotions, discounts and pricing, and ballpark policies and procedures, etc. 
  • Remain highly engaged and deliver exceptional customer service in resolving patron conflicts and complaints
  • Efficiently use the Tickets.com ticketing system to maximize ticket sales, print customer Will Call, and process requests for games, events, and parking at Nationals Park
  • Assist in daily box office upkeep and maintenance and setup and breakdown, including preparing outside stanchions for guest queuing
  • Handle cash and credit payments of ticket orders and balance all payments, receipts, and vouchers nightly
  • Other duties as assigned

Requirements

Minimum Education and Experience Requirements

  • Applicants must be 18+ years of age
  • High school diploma or equivalent required, or equivalent military experience.  College experience preferred,
  • Previous customer service and retail sales experience, including prior cash handling
  • Computerized ticketing experience preferred, particularly the Tickets.com operating system

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Exceptional communication, interpersonal and organizational skills with focus of delivering exceptional customer service
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Possess the ability to multi-task, problem solve, and learn quickly to efficiently handle and succeed in rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and clean appearance
  • Possess strong computer skills and comprehension of basic mathematics
  • Available to work a variety of shifts including days, evenings, weekends, and holidays
  • Successfully pass a pre-employment screening including background checkFluently bi-lingual in English and Spanish is preferred
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Gameday Seasonal:  Job requires employee to function in a fast-paced, high-volume environment with large crowds.  Employee may work at heights and will be exposed to inclement weather of varying degrees.  The employee is regularly required to stand for long periods of time, walk long distances, climb up/down stairs, stoop, kneel, crouch or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work at least 80% of home games?
2. Yes/No. Do you have cash handling experience?


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