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Current available jobs in Sales & Marketing:


» D-backs Racing Legends Mascots - Arizona Diamondbacks (Phoenix, AZ)
» Rally-backs In-Game Entertainment Crew - Arizona Diamondbacks (Phoenix, AZ)
» Replay Customer Service Manager - Boston Red Sox (Boston, MA)
» Ticket Seller - Camelback Spring Training, LLC (Phoenix, AZ)
» Corporate Partnership Fulfillment Intern - Cincinnati Reds (Cincinnati, OH)
» Game Day Ticket Sales Internship - Cincinnati Reds (Cincinnati, Oh)
» Ticket Operations Internship - Cincinnati Reds (Cincinnati, Oh)
» Ticket Department Internship - Cincinnati Reds (Cincinnati, Oh)
» Game Day Internships - Customer Service and Consumer Clubs - Cincinnati Reds (Cincinnati, Oh)
» Suite Food and Beverage Sales/Administrator - Cleveland Sportservice at Progressive Field (Cleve, OH)
» Customer Service Trainer - Cleveland Sportservice at Progressive Field (Cleveland, OH)
» Mascot Performer - Goodyear Ballpark - Spring Training home of the Cleveland Indians and Cincinnati Reds (Goodyear, AZ)
» Shuttle Crew - Houston Astros (Houston, TX)
» Shooting Stars - Part Time Marketing Team - Spring Training (KISSIMMEE, FL) - Houston Astros (Kissimmee, FL)
» Mascot Back-Up Performer - Kansas City Royals (Kansas City, MO)
» Mascot Assistant - Kansas City Royals (Kansas City, MO)
» Angels Baseball - Group Sales Coordinator (Part-Time/Seasonal) - Los Angeles Angels of Anaheim (Anaheim, CA)
» Angels Baseball - Spring Training Ticket Seller - TEMPE, AZ - Los Angeles Angels of Anaheim (Tempe, AZ)
» Assistant, Premium Services - Los Angeles Dodgers (Los Angeles, CA)
» Ticket Fulfillment Representative - New York Mets (Flushing, NY)
» Director, New Business Development - New York Mets (Flushing, NY)
» Director, Premium Seating - New York Mets (Flushing, NY)
» Inside Sales Representative - New York Mets (Flushing, NY)
» Account Executive - Oakland Athletics (Oakland, CA)
» Ticket Operations Manager - Oakland Athletics (Oakland, CA)
» Client Services Representative - Oakland Athletics (Oakland, CA)
» Premium Seating Concierge - Oakland Athletics (Oakland, CA)
» Ticket Sales Coordinator - Oakland Athletics (Oakland, Ca)
» Account Executive, Suite & Premium Sales - Pittsburgh Pirates (Pittsburgh, PA)
» Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)
» *Coordinator, Stadium Experience - Tampa Bay Rays (St. Petersburg, FL)
» *Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)
» *Membership Services Game Day Staff - Tampa Bay Rays (St. Petersburg, FL)
» Account Executive, Rangers Enterprises - Texas Rangers (Arlington, TX)
» Ball Girl - Texas Rangers Baseball Club (Arlington, TX)
» Foundation 50/50 Raffle Seller - Texas Rangers Baseball Club (Arlington, TX)
» Ball Girl - Texas Rangers Baseball Club (Arlington, TX)
» Ticket Operations Agent - The San Diego Padres (San Diego, CA)
» Ticket Seller - The San Diego Padres (San Diego, CA)
» Intern, Ticket Sales & Services - The Washington Nationals (Washington, DC)
» Coordinator, Marketing - Washington Nationals (Washington, DC)
» Director, Marketing & Advertising - Washington Nationals (Washington, DC)
» Box Office Ticket Seller - Washington Nationals (Washington, DC)
» Intern, New Media - Washington Nationals (Washington, DC)
» Intern, Publications - Washington Nationals (Washington, DC)
» Manager, Corporate Partnerships - Washington Nationals (Washington, DC)
» Coordinator, Corporate Partnerships - Washington Nationals (Washington, DC)



Sales & Marketing: Game Operations/Presentation
D-backs Racing Legends Mascots - Arizona Diamondbacks (Phoenix, AZ)

Description: The Arizona Diamondbacks are looking for athletic, energetic and creative people to be a part of our game entertainment team as Racing D-backs Legend Mascots. The Legends represent the Arizona Diamondbacks by performing various duties at home games and in the community. Those duties include but are not limited to greeting fans, running the Legends Race on the field, and crowd interaction.
 

Qualifications:
- Comfortable performing in front of 40,000+ fans
- Outstanding communication skills and a positive, energetic personality
- Available to work all 2016 D-backs home games including nights, weekend and holidays
- Reliable, punctual and courteous
- Applicants must be 18 years or older
- Ability to wear a 45-pound costume for hours at a time
- Athletic background, preferred
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have athletic or sports background. Briefly explain.
2. Are you able to commit to the 2016 baseball season (March – October)?
3. Do you have experience performing in front of large audiences? Briefly explain.
4. Are you able to lift up to 50 pounds?
5. If selected, are you able to attend the try out on Saturday, March 5, 2016
6. Do you have housing in the Phoenix Metro area?


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Sales & Marketing: Game Operations/Presentation
Rally-backs In-Game Entertainment Crew - Arizona Diamondbacks (Phoenix, AZ)

Description: The Rally-backs are the D-backs in-game entertainment team that performs various duties at home games and in the community. Those duties include but are not limited to crowd interaction, live promotions, greeting fans, prize giveaways and crowd prompts.
 

Qualifications:
• Comfortable performing and interacting with 40,000+ fans
• Outstanding communication skills and a positive, energetic personality
• Available to work all 2016 D-backs home games including nights, weekends and holidays
• Reliable, punctual and courteous
• Excellent listening skills and the ability to work well with others
• Ability to respond to any situation quickly and professionally
• An athletic, cheerleading or pep squad background preferred
• Applicants must be 18 years or older
 

Instructions:
• Applicants must apply online by submitting a cover letter, resume and answer pre-screen questions (paper resumes or phone inquiries will not be accepted)
• Applications must be received by Friday, February 12th. 
• Selected candidates will be required to attend an in-person audition at Chase Field on Saturday, February 27th
• Final candidates must successfully pass a background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have an athletic, cheerleading or leadership experience? Briefly explain.
2. Yes/No: Are you able to commit to the 2016 baseball season (March - October)?
3. Yes/No: Do you have experience performing in front of large audiences? Briefly explain.
4. Yes/No: If selected, are you able to attend the audition on Saturday, Feb.27th?
5. Yes/No: Are you at least 18 years old?
6. Do you have housing in Phoenix area?


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Sales & Marketing: Ticket Sales
Replay Customer Service Manager - Boston Red Sox (Boston, MA)

JOB TITLE: Red Sox Replay Customer Service Manager                  

DEPARTMENT: Ticketing

REPORTS TO:  Director, Ticket Services

POSITION OVERVIEW: 

The Red Sox Replay Customer Service Manager will be responsible for overseeing all aspects of customer service for Replay, the new Official Secondary Marketplace of the Boston Red Sox.  The role will require a working schedule that involves non-traditional business hours of evenings, weekends, and holidays.  Regular schedule will most likely be centered around afternoons, evenings, and weekends.    

RESPONSIBILITIES:

  • Oversee Red Sox Replay customer support, particularly during off-hours.

  • Provide exceptional levels of service to all customers via phone and email.

  • Develop and maintain expert knowledge of Red Sox Replay to be able to assist patrons with any and all questions they may have.

  • Ability to problem solve with "take-charge" levels of responsibility.

  • Schedule flexibility to support a 24/7 environment.

  • Effectively use all available technology tools and resources to resolve and track customer inquiries and issues.  Includes, but is not limited to, proficiency with ProVenue ticket system, CRM and Red Sox Replay.

CHARACTERISTICS / QUALIFICATIONS:

  • Experience in secondary market and/or primary ticketing is required.

  • Sufficient technical expertise to effectively support a web and mobile-based platform and troubleshoot problems.

  • A minimum of three (3) years of work experience in customer service required, managerial experience preferred.

  • Entrepreneurial mentality, with the ability to quickly make decisions and follow through without requiring manager oversight.

  • Strong oral and written communication skills.

  • Ability to work collaboratively as a member of a team.

  • Proficiency in Microsoft Office as well as both web-based and mobile applications required.

  • Must be available nights, weekends, and holidays.


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Sales & Marketing: Box Office Ticket Seller
Ticket Seller - Camelback Spring Training, LLC (Phoenix, AZ)

 

 

TICKETING DEPARTMENT

Job Posting

Camelback Ranch - Glendale, the Spring Training home of the Los Angeles Dodgers and Chicago White Sox, is now accepting applications/resumes for the following positions:

Positions Available:                Ticket Seller

Status:                                    Seasonal/Part-Time                Feb – March 2016

Deadline:                                 January 22, 2016      

The Ticket Department processes advanced and day of game tickets sales as well as distributes will-call tickets to patrons.  We are looking for energetic individuals with positive attitudes and superior customer service skills to provide information regarding pricing, availability and seat locations in addition to ticket sales.

Essential Duties and Responsibilities: include the following

  • Sell, process payments and/or distribute game tickets following proper procedures.
  • Maintain superior knowledge of facility services, layout and policies.
  • Handle ticket related customer service inquiries.
  • Escort guests to various locations throughout facility as needed.
  • Perform general office duties as required.

Qualities/Requirements/Physical Demands: (Accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Good figure aptitude.
  • Ability to work extended hours, nights, weekends and holidays
  • Ability to sit or stand for a minimum of five hours
  • Maintain a professional appearance
  • Previous customer service, cash handling and sales experience preferred.
  • Knowledge of ProVenue system a plus.
  • Fluent in both English and Spanish a plus.

Positions will last approximately 6 weeks from mid February through March.  Hours worked per day range between 3 and 7 hours.  Wage is $9.00 per hour.

All offers of employment are contingent upon satisfactory background screening.

Camelback Spring Training, LLC is an equal opportunity employer and does not discriminate on the basis of age, color, race, disability or gender

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work weekdays between the hours of 10am and 4pm?
2. Have you worked with Tickets.com system? Any other ticketing system?
3. If a customer purchased two $23 tickets from you and handed you a $100 bill, what amount in change would you give them?


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Sales & Marketing: Corporate Sponsorship Sales Department Management
Corporate Partnership Fulfillment Intern - Cincinnati Reds (Cincinnati, OH)

Department:Corporate Partnerships

Job Title:Corporate Partnership Fulfillment Intern 

Reports To:Corporate Account Services Manager

FLSA:Hourly, Non-Exempt

Term:March 2016 through October 2016

Essential Duties and Responsibilities:

Primary responsibility is to assist the Corporate Partnerships Department with all of the steps in the fulfillment process which includes:

  • Assistance with research which includes creating graphs and interpreting data. 
  • Assistance with the fulfillment of sales contracts.
  • In the fulfillment process, interns will be required to complete and participate in duties that will include tracking sponsor media and tickets, assistance with corporate sales events and proof of performance packages.
  • Work in the Reds Corporate Sales office on a rotating basis
  • Office duties will include answering phone calls, preparing the weekly sales updates, varied game-day preparations, data entry and additional miscellaneous duties as needed.
  • Assist with Reds Corporate Sales events and game days during the season. 
  • Events include the Corporate Sales Golf Outing, Corporate Sponsorship Games, Batting Practices, Batting Practice Viewings and other sponsor-related events. 
  • Responsible for special assignments including Kroger Meal Deal and Fan Zone Management

Qualifications:

  • Must have earned/are currently pursuing a degree in Business, Marketing, Sports Management and/or related area of study
  • Must have working knowledge of Microsoft Applications including Office, Word, Excel and PowerPoint
  • A background in sales,research,and/or hospitality is preferred.
  • One prior internship or work-related experience is preferred

 Knowledge, Skills and Abilities:

  • Must present self in a professional manner to interact with fans of all ages, sponsors, game day guests and, on occasion, players
  • Must have the ability to handle and coordinate large groups of people in a secure and sensitive area
  • Must have a flexible work schedule that will allow intern to work nights, many daytime hours, weekends, and holidays 

Work Environment:

  • Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.

 Please Note:

  • This is a seasonal, internship opportunity and no benefits will be provided.
  • This position requires 2 – 4 days per week,and approximately 20 – 30 hours per week

 Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement:

The Cincinnati Reds Are an Equal Opportunity Employer. It is the policy of the Cincinnati reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.


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Sales & Marketing: Ticket Marketing
Game Day Ticket Sales Internship - Cincinnati Reds (Cincinnati, Oh)

Department:Ticket Operations

Job Title:Ticket Operations Internship

Reports To:Director of Group Ticket Sales & Service

FLSA:Hourly, Non-Exempt

Job Summary:

The Cincinnati Reds Ticketing Department is seeking several dedicated and team oriented individuals to fill game day roles within the department. In this seasonal sales position, you will actively solicit and sell All You Can Eat vouchers, wrist bands, or tickets along with the Handlebar at the Riverfront Club tickets on game days to fans at Great American Ball Park. This may include but is not limited to greeting current All You Can Eat customers to the game, explaining the All You Can Eat process, and showing prospective fans the Handlebar at the Riverfront Club.  Excellent communication skills are required, as is the ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed. Previous sales and customer service experience is a plus.

Essential Duties and Responsibilities

  • Ability to sell and up-sell All You Can Eat passes, wrist bands, or tickets along with the Handlebar at the Riverfront Club access tickets to fans on game days.

  • Run the redemption process of getting wrist bands to All You Can Eat customers who have purchased the voucher, wrist bands, or tickets before the game.   

  • Responsible for working on a computerized ticketing system

  • Administrative duties as assigned

  • Handle all facets of work associated with incoming customer inquiries for the All You Can Eat (passes) and the Handlebar at the Riverfront Club tickets. 

  • Perform other duties as assigned

  • Ability to work nights, weekends, and holidays

Experience, Education, and Licensure:

  • Strong sales focus: project positive, helpful attitude and willingness to go above and beyond
  • Excellent communications skills (verbal, & face to face) and active listening skills
  • Must be proficient in data entry and detail oriented
  • Flexibility to work shifts that include evenings and weekends
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment

Knowledge, Skills, and Abilities:

  •  Must have knowledge of Microsoft Office applications (Word, Excel, Outlook).
  • The ideal candidate must have excellent communication skills, good grammar, voice, and diction, strong interpersonal skills and a team oriented spirit to provide exceptional service to our Reds fans. 
  • Must be computer literate, demonstrate proficiency utilizing the Internet, ability to understand products and services, research and communicate information, and record daily activities in a fast-paced environment.

Physical Demands:

  • While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.

 Work Environment:

  • Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.

Please Note:

  • This is a seasonal, internship opportunity and no benefits will be provided.
  • Paid interns are paid a minimum wage according to state law.

Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above are, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Note: when you apply for this job online, you will be required to answer the following questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have an available schedule that will allow the ability to work part time including nights, weekends and holidays during the time period of April 2016 – October 2016?
2. Do you have previous sales experience?


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Sales & Marketing: Ticket Marketing
Ticket Operations Internship - Cincinnati Reds (Cincinnati, Oh)

Department:Ticket Operations

Job Title:Ticket Operations Internship

Reports To:Senior Director of Ticket Operations

FLSA:Hourly, Non-Exempt

The Cincinnati Reds Ticket Operations Department is seeking several dedicated and team oriented individuals to fill a variety of roles within the department. Positions available are for individuals looking to gain experience working in professional sports in the area of customer service and ticket operations.The internships available start March 2016 and run through September 2016.

Essential Duties and Responsibilities

  • Responsible for working on a computerized ticketing system selling tickets to guests
  • Assist Group and Season ticket operations with processing ticket orders, printing and payment of tickets
  • Assist Group and Season ticket operations with collateral mailings
  • Generate reports from Ticketing System and Microsoft Excel
  • Answer phones and respond to emails
  • Assist with ticket window sales and will call
  • Aid in resolving ticket related customer service issues
  • Perform other duties as assigned by Season, Group and Ticket Operations managers

Knowledge, Skills and Abilities:

  • Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business or related field preferred
  • Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications
  • Excellent oral and written communication skills. Good grammar, voice and diction
  • Ability to learn quickly, adapt to changing situations as necessary and resolve guest issues in real time
  • Ability to understand products and services, research and communicate information in a fast-paced environment
  • Ticket experience, specifically with Ticketmaster Archtics and/or Host a plus
  • Ability to work 40 hours per week
  • Flexibility in scheduling is required and will involve evenings, weekends and holidays.

Physical Demands:

  • While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.

 Work Environment:

  • Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.

Please Note:

  • This is a seasonal, internship opportunity and no benefits will be provided.
  • Paid interns are paid a minimum wage according to state law.

Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above are, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Note: when you apply for this job online, you will be required to answer the following questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have an available schedule that will allow the ability to work part time including nights, weekends and holidays during the time period of April 2016 – October 2, 2016?
2. Do you have previous ticketing experience?
3. Do you have experience with Ticketmaster Archtics and/or Host?


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Sales & Marketing: Ticket Marketing
Ticket Department Internship - Cincinnati Reds (Cincinnati, Oh)

Department:Ticket Sales & Service

Job Title:Ticket Department Internship

Reports To:Department Directors - Client Service, Premium, Group, Single Game

FLSA:Hourly, Non-Exempt

The Cincinnati Reds Ticketing Department  is seeking several dedicated and team oriented individuals to fill a variety of roles within the department. Positions available are for individuals looking to gain experience working in professional sports in the areas of customer service and sales. Interns will partner and assist sales and service staff to meet and exceed sales and customer service expectations. The internships available start March 2016 and run through September 2016.

Essential Duties and Responsibilities

Client Services, Premium Sales, and Group Sales

  • Responsible for working on a computerized ticketing system selling tickets to guests.
  • Generate reports from Ticketing System and Microsoft Excel.
  • Answer phones and respond to emails.
  • Mail ticket orders and product information.
  • Service Premium, Season and Group sales accounts.
  • Perform in-seat visits and attend Season ticket membership, Premium and Group ticketing functions.
  • Game day duties; Crosley Terrace guest services and VIP Concierge.
  • Perform other duties as assigned.

Consumer Clubs Sales and Service

  • Provide a high level of customer service for members of the three Reds Consumer Clubs.
  • Be knowledgeable of all aspects of the Reds Consumer Clubs memberships.
  • Answer all incoming Consumer Clubs phone calls and emails.
  • Keep Consumer Clubs locations in the ballpark clean, organized, and adequately stocked.
  • Track and record daily membership sales and payments.
  • Execute membership sales in the Front Office Lobby.
  • Assist with the planning and execution of member events.
  • Assist with the planning and execution of offsite membership sales.
  • Help manage the Consumer Clubs social media accounts.
  • Assist the Consumer Clubs Coordinator and Director of Single Game tickets with other tasks as assigned.

Knowledge, Skills and Abilities:

  • Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business or related field preferred
  • Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications
  • Excellent oral and written communication skills. Good grammar, voice and diction
  • Ability to learn quickly, adapt to changing situations as necessary and resolve guest issues in real time
  • Ability to understand products and services, research and communicate information in a fast-paced environment
  • Ticket experience, specifically with Ticketmaster Archtics and/or Host a plus
  • Ability to work 40 hours per week
  • Flexibility in scheduling is required and will involve evenings, weekends and holidays.

Physical Demands:

  • While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.

 Work Environment:

  • Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.

Please Note:

  • This is a seasonal, internship opportunity and no benefits will be provided.
  • Paid interns are paid a minimum wage according to state law.

Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above are, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Note: when you apply for this job online, you will be required to answer the following questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have an available schedule that will allow the ability to work part time including nights, weekends and holidays during the time period of April 2016 – October 2, 2016?
2. Please identify your top area of interest: Client Services, Premium Sales & Group Sales OR Consumer Clubs Sales and Service.
3. Do you have experience with Ticketmaster Archtics and/or Host?


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Sales & Marketing: Ticket Marketing
Game Day Internships - Customer Service and Consumer Clubs - Cincinnati Reds (Cincinnati, Oh)

Department:Ticket Sales & Service

Job Title:Game Day Internships - Customer Service and Consumer Clubs

Reports To:Department Directors - Customer Service and Single Game Ticketing

FLSA:Hourly, Non-Exempt

The Cincinnati Reds Ticketing Department is seeking several dedicated and team oriented individuals to fill a variety of game day roles within the department. Interns will partner and assist Customer Service and Consumer Club staff to meet and exceed sales and customer service expectations. The internships available are game day positions starting in April 2016.

Essential Duties and Responsibilities

 Consumer Clubs Game Day Membership Sales:

  • Provide a high level of customer service for members of the three Reds Consumer Clubs and all guests at Great American Ball Park.
  • Be knowledgeable of all aspect of the Reds Consumer Clubs memberships.
  • Execute Consumer Clubs sales inside the ballpark on game days.
  • Take accurate member information and payment for each sale and give accurate change when necessary.
  • Organize, clean and adequately stock Consumer Club locations in the ballpark.
  • Assist with the execution of member events.
  • Assist the Consumer Clubs Coordinator with other tasks as assigned.

Customer Service Game Day Ambassadors:

  • Responsible for providing an exceptional experience for every guest that visits Great American Ball Park through various contact points.
  • This may include but is not limited to welcoming guests at our main entrances, assisting guests at VIP Concierge Desk and other areas of the ballpark.
  • Must have strong interpersonal skills provide excellent customer service, and be able to resolve guest issues in real time.
  • Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations.

Knowledge, Skills and Abilities:

  • Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business or related field preferred
  • Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications
  • Excellent oral and written communication skills. Good grammar, voice and diction
  • Ability to learn quickly, adapt to changing situations as necessary and resolve guest issues in real time
  • Ability to understand products and services, research and communicate information in a fast-paced environment
  • Flexibility in scheduling is required and will involve evenings, weekends and holidays.

Physical Demands:

  • While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.

 Work Environment:

  • Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.

Please Note:

  • This is a seasonal, internship opportunity and no benefits will be provided.
  • Paid interns are paid a minimum wage according to state law.
  • Internship is game day only, no more than 29 hours per week starting March 2016.

Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above are, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Note: when you apply for this job online, you will be required to answer the following questions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have an available schedule that will allow the ability to work part time including nights, weekends and holidays during the time period of April 2016 – October 2, 2016?
2. Do you have ticketing experience?
3. Do you have retail experience?
4. Please identify your area of interest: Customer Service Game Day Ambassador OR Consumer Clubs Game Day Membership Sales.


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Sales & Marketing: Premium/Suite Service
Suite Food and Beverage Sales/Administrator - Cleveland Sportservice at Progressive Field (Cleve, OH)

A special place to work. AN EXTRAORDINARY PLACE TO GROW.

 Cleveland Sportservice at Progressive Field

Cleveland Sportservice is the proud partner and exclusive food and beverage provider at Progressive Field, one of the most beautiful and unique sports venues in the United States.  Progressive Field is the home of Major League Baseball’s Cleveland Indians, one of the original eight charter franchises in the American League, the Indians have won 7 Central Division titles, the most of any team in the division.

Located in the Gateway District of downtown Cleveland on the corner of Ontario and Carnegie, Progressive Field raises the bar of excellence for sports and entertainment facilities. Home to the new Corner Bar and Right Field Neighborhoods, Progressive Field offers a unique way to dine at the ballpark.

Our associates are talented individuals and are committed to teamwork, hard work and customer service. If you share our vision of creating special experiences one guest at a time®, we want to know you!  Candidates must be willing and able to work a flexible schedule, including nights, weekends and holidays.

The Opportunity

Are you passionate about food?  We are on the forefront of hospitality in our venues across the globe.  Not just hot dogs and chicken tenders here… our certified chefs have 25+ years of experience and lead our teams in scratch cooking with as many locally sourced ingredients as we can find.  Do you enjoy making people happy?  Anticipating their needs?  Can others hear you enthusiasm and smile over the phone?  If yes, we want to get to know you!

As a suite administrator at Cleveland Sportservice, you will contribute to the guest experience by ensuring all of our clients are provided a top notch service experience.  Attention to detail and drive to sell are the two most valuable characteristics in this role.

Your performance will be evaluated against these critical areas:

·        Guest service: our clients are the reason we are in business, make sure we reach out to each suite holder to ensure they are aware of our offerings and we help them pick a menu that complements their special day at the ballpark.

·        Decision Making & Problem Solving: Make sure we provide our guests with options “the answer is yes, what is the question”.  Communicate with our culinary team to ensure any last minute challenges are addressed timely, mitigating any disruption in service, selecting the best course of action to ensure our guests needs are met and expectations are exceeded.

·        Attention to Detail: ensure orders are correct, check your own work and the work of others.

·        Team Approach: our guests are the focus of our actions, keeping them in mind at all times, provide feedback to the management team from our guests to support our service promise of “Creating special experiences one guest at a time ®.”

We are seeking candidates with a passion for food and sales.  Candidates with exceptional decision-making and attention to detail, integrity, high levels of energy and enthusiasm, that can build relationships and have a get the job done attitude, will be considered for this unique opportunity.  Schedule will be dependent upon the Progressive Field event schedule, evenings and weekends are required.

We offer complimentary meals each event day, select benefits including 401k options (eligibility requirements must be met), and convenient and low-cost parking. Progressive Field is a non-smoking facility.

Apply online at:     http://mlb.mlb.com/cle/help/sportservice_jobs.jsp

or send resume to:   clevebaseball@delawarenorth.com

All applicants will be subject to pre-employment background and drug testing at no cost to the candidate.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds.

Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Apply now!

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is a veteran-friendly and equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you 18 years of age or older?
2. Yes/No: Do you have previous phone sales experience?
3. Yes/No: Do you have previous food and beverage experience?


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Sales & Marketing: Client Relations/Customer Service
Customer Service Trainer - Cleveland Sportservice at Progressive Field (Cleveland, OH)

A special place to work. AN EXTRAORDINARY PLACE TO GROW.

Cleveland Sportservice at Progressive Field

Cleveland Sportservice is the proud partner and exclusive food and beverage provider at Progressive Field, one of the most beautiful and unique sports venues in the United States.  Progressive Field is the home of Major League Baseball’s Cleveland Indians.

Located in the Gateway District of downtown Cleveland on the corner of Ontario and Carnegie Progressive Field raises the bar of excellence for sports and entertainment facilities. Home to the new Corner Bar and Right Field Neighborhoods, Progressive Field offers a unique way to dine at the ballpark.

Our associates are talented individuals and are committed to teamwork, hard work and customer service. If you share our vision of creating special experiences one guest at a time©, we want to know you!

Candidates must be willing and able to work a flexible schedule, including nights, weekends and holidays.

 The Opportunity

Are you passionate about guest service and quality food?  Like sports and the energy of 30,000 fans cheering on their favorite team? Are you tired of working in a traditional customer service environment?  If you are seeking a part-time job in hospitality in an environment that offers new and exciting challenges every day, this is the opportunity for you!

Our Customer Service Trainer/GuestPath Coordinator is a key part of our efforts, both in front of and behind the scenes, ensuring the highest level of service meeting our service standards are achieved each and every transaction.  Interested candidates should have experience in customer service and a sincere desire to help others be at their best each and every day.

Success Factors and Primary Duties:

  • Facilitate new hire training and develop strategies to drive customer service throughout the season.
  • Analyze performance needs and gaps; design, implement and deliver training programs and evaluation tools.
  • Develop and attend pre-shift meetings with associates and volunteers, reviewing topics and incentives for the day.
  • Serve as a point of contact regarding service standards and alcohol compliance.
  • Deliver on the spot coaching, counseling, and recognition utilizing developed evaluation tools.
  • Observe guest service interactions and provide feedback on areas for improvement

Qualifications:

  • Excellent customer service skills; ability to adhere to the company's GuestPath Service Standards.
  • Computer skills including Word, Excel, Publisher and Power Point.
  • Experience in training or supervision a plus.
  • Ability to handle challenging situations with a high level of professionalism.
  • Highly motivated, ability to take initiative.

Candidates must be able to stand or walk for entire shift; and must be willing and able to successfully complete sanitation, guest service and alcohol service training.

We offer complimentary meals each day, select benefits including 401k options (eligibility requirements must be met), and convenient and low-cost parking. Progressive Field is a non-smoking facility.

All candidates are subject to pre-employment background and drug screening as a condition of employment.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds.

Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Apply now!

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is a veteran-friendly and equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you 18 years of age or older?
2. Yes/No: Do you have previous HR/training/customer service experience?
3. Yes/No: Are you available February - October?


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Sales & Marketing: Mascot
Mascot Performer - Goodyear Ballpark - Spring Training home of the Cleveland Indians and Cincinnati Reds (Goodyear, AZ)

The Goodyear Ballpark is looking for a Mascot Performer! The Mascot would be responsible for providing entertainment as Goodyear Ballpark's mascot, ZIZZY, for fans at Cleveland Indians and Cincinnati Reds home games as well as the Goodyear area at on and off-site events. The Mascot would serve as the face of the Goodyear Ballpark.  

The ideal candidate will be a highly motivated, energetic and talented individual with excellent non-verbal communication skills to entertain up to 12,000 fans. Prior collegiate or professional mascot experience is preferred but not required.

The position does require the ability to lift 50+ pounds on shoulders and the ability to be in costume for 4-5 hours at a time while moving around the Goodyear Ballpark or events to interact and entertain fans. The Mascot costume will accommodate an individual between 5 feet 7 inches tall and 6 feet 1 inch tall. The position also requires the commitment to work all Spring Training home games as well as other events which would include working evenings, weekends and holidays as required.

Open until filled 

Hiring Salary: $12.00 hourly

Examination Process: Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview. 


EEO Statement
The City of Goodyear is an Equal Opportunity Employer. Any applicant requiring additional assistance, please contact the Human Resources Department for accommodations.  Prior to appointment, selected candidate(s) must pass a motor vehicle record check, criminal history check, and, if necessary for the position, a physical evaluation and/or credit history check.  The City of Goodyear supports a drug and alcohol-free workplace.

*****************Application is a 2-step process:*********************

Step 1: Submit your application through TeamworkOnline below. 

Step 2: Visit the following link to apply directly with Goodyear Ballpark.


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Sales & Marketing: Marketing
Shuttle Crew - Houston Astros (Houston, TX)

The Houston Astros are seeking personable and energetic individuals to interact with and engage fans at in-market and community events, as well as assist with game operations.

The Shuttle Crew is an active group and members must possess upbeat, outgoing attitudes with drive and dedication to create a family-friendly atmosphere and experience for fans.


If you are available 10-15 hours/week (including weekdays and weekends), have a desire to be a contributing member of our Shuttle Crew Team and you love Astros baseball, we would love to meet you!

JOB DESCRIPTION:

  • Activate at numerous events throughout Houston and surrounding communities with the goal of increasing awareness and equity of the Houston Astros Brand.
  • Responsible for the set-up and teardown of equipment, as well as the distribution of promotional items at each event.
  • Assist in the Astros Buddies Club membership fulfillment and sales. Outgoing individuals who are comfortable talking to people and promoting Astros baseball!
  • Data entry into the Astros system using company iPads.
  • Assist in the execution of All-Star Game balloting at Astros home games.
  • Targeted delivery of Houston Astros schedules into Houston and surrounding areas.
  • Work closely and communicate effectively with marketing and ballpark entertainment staff.
  • Represent the Astros and Astros sponsors in a positive manner. Many of the events that the Shuttle Crew will work include direct involvement and interaction with key corporate partners.

QUALIFICATIONS:

  • Outgoing personality is a MUST! We want highly energetic, enthusiastic people to promote the Astros brand in and around Houston.
  • Previous marketing/promotional experience for a college or professional sports team preferred. 
  • Ability to be a team player.
  • Reliable, punctual and professional attitude.
  • Strong organizational skills with ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Ability to work a flexible schedule including nights, weekends and holidays.
  • A strong passion for entertaining and Astros baseball!
  • Must be able to lift up to 40 pounds.
  • Bilingual preferred but not required. 
  • Possess a valid driver’s license, automobile insurance and a good driving record.

Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Promotions
Shooting Stars - Part Time Marketing Team - Spring Training (KISSIMMEE, FL) - Houston Astros (Kissimmee, FL)

The Houston Astros are searching for talented and energetic individuals to interact with and engage people at 2016 ASTROS HOME SPRING TRAINING GAMES. Members must be upbeat, outgoing individuals with the ability to positively engage our fan base. The Shooting Stars are an active group who are always enthusiastic about promoting the Houston Astros Baseball Club, and do so by interacting with people in a meaningful way.


If you are available 4 days a week during the month of March (including weekdays and weekends), are located near the Kissimmee, FL area, and you love Astros baseball, we would love to meet you!

JOB DESCRIPTION:

  • Assist in the execution of pregame ceremonies during all Astros home games (first pitches, on-field ceremonies, check presentations, etc.)
  • Execute in-game promotions during all Astros home spring training games.
  • Entertain the Astros home crowd by means of humor, crowd interaction and verbal communication.
  • Assist in the development, coordination, and execution of in-game skits, dance routines, and scenarios.
  • Work closely and communicate efficiently with marketing and ballpark entertainment staff.
  • Represent the Astros and Astros sponsors in a positive manner.

QUALIFICATIONS:

  • Outgoing personality is a MUST! We want highly energetic, enthusiastic people to promote the Astros at our Spring Training facility in Kissimmee, FL.
  • Previous marketing/promotional/entertainment experience for a college, professional sports team or brand entity is preferred.
  • Ability to be a team player.
  • Reliable, punctual and professional attitude.
  • Strong organizational skills with ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Ability to work a flexible schedule including mid-week afternoon games, nights and weekends.
  • A strong passion for entertaining and Astros baseball!
  • Bilingual preferred but not required. 

Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Mascot
Mascot Back-Up Performer - Kansas City Royals (Kansas City, MO)

JOB SUMMARY: Back-up mascot serves as primary alternate to Mascot Coordinator for the Kansas City Royals Mascot, Sluggerrr. Support the Mascot Program as a back up performer at various appearances in the Kansas City area, maximizing exposure, revenue and overall promotion and marketing of the Best Mascot in Major League Baseball.

ACCOUNTABILITIES:

·         Will be required to perform at a designated number of appearances such as parades, hospital visits, school assemblies, charitable events, grand openings, conventions, and other events coordinated by the Kansas City Royals

·         Serve as Mascot Assistant for a designated number of home games

·         Assist full-time mascot at designated number of off-site appearances

·         Maintain condition of costume

·         Provide creative assistance to Mascot Coordinator in the areas of presentation, skits, and appearances

·         Represent the Kansas City Royals and Sluggerrr professionally at all times

·         Other duties as assigned by Mascot Coordinator or Senior Director of Event Presentation & Production

REQUIREMENTS:

·         Must be at least 18 years old

·         Must be  a high school graduate or equivalent, college degree preferred

·         Ability to be trained, coached, and critiqued to perform “in character”

·         Must have experience performing in costume, as a Mascot, at either the college, minor-professional or professional level

·         Must be creative and understand non-verbal acting and communication

·         Must be in a physical state that allows you to perform under extreme conditions

·         Must posses a basic knowledge of Major League Baseball

·         Must be between 6’-6’4” tall

·         Ability to support and grow the Mascot Character/Program

·         Flexible Schedule

·         Please provide a headshot and full body photo

EOE M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are you at least 18 years old?
2. Yes/No. Are you between 6'-6'4
3. Yes/No. Are you at least a high school graduate?
4. Yes/No. Do you have experience performing in a costume at the college, minor-professional or professional level?
5. Yes/No. Are you able to work flexible hours including holidays, evenings & weekends?
6. Yes/No. Do you live in the Kansas City metro area?


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Sales & Marketing: Mascot
Mascot Assistant - Kansas City Royals (Kansas City, MO)

JOB SUMMARY: Position serves as an assistant for the Club’s official costumed Mascot Sluggerrr.  Specific duties include assistance and performance of routines, helping out with mascot appearances and overall promotion/marketing of the mascot to achieve maximum exposure and revenue.

ACCOUNTABILITIES:

  • Assist full-time mascot at designated off-site appearances
  • Assist Sluggerrr at designated home games
  • Must be able to arrive at home games two hours prior to first pitch
  • Must be physically able to stand for long periods of time and carry up to 40 lbs.
  • Must possess the ability to speak in front of large groups
  • Provide overall support to the Event Presentation & Production Department
  • Maintain condition of Mascot costume
  • Provide creative assistance to presentation, skits, and related promotion
  • Provide logistical assistance to mascot during appearances
  • Adhere to Mascot Program rules
  • Other related duties as assigned

REQUIREMENTS:

  • Must be at least 18 years old
  • Must be a high school graduate or equivalent (college degree preferred)
  • Experience in mascot/cheer/dance/game entertainment  preferred
  • Must be creative, easy going, and comfortable dealing with all types of people
  • Must possess a basic knowledge of Major League Baseball
  • Ability to support & grow the Mascot Character/Program
  • Must be available holidays, weekends and evenings

EOE M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are you at least 18 years old?
2. Yes/No. Are you at least a High School graduate?
3. Yes/No. Are you able to stand for long periods of time & carry up to 40 lbs.?
4. Yes/No. Are you able to work flexible hours including holidays, evenings & weekends?
5. Yes/No. Do you live in the Kansas City metro area?


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Sales & Marketing: Ticket Sales
Angels Baseball - Group Sales Coordinator (Part-Time/Seasonal) - Los Angeles Angels of Anaheim (Anaheim, CA)

Overview:

Provide general administrative support for the Group Sales department; assist with event execution and game day customer service for group leaders, special events and theme nights.  Primarily supporting the Group Sales Account Executives and reports to the Ticket Sales Manager.  (Please note that this is a seasonal assignment working approximately 29 hours per week until the conclusion of the 2016 baseball season.)

Duties:

Group and Theme Event Support 

  • Provides flawless customer service by engaging in customer relationship management with a diverse customer base of group leaders
  • Assist with resolution of inbound inquiries, FAQ, game day issues, and guest recovery
  • Executes customer benefits, amenities, services, programs, surveys and events throughout the season
  • Staff the VIP Ticket Sales booth on game days for client engagement and customer service

  • Conduct on site and in seat visits for key group customers, servicing large scale events from start to finish including parking, tailgate, hospitality, and in game customer facing interaction
  • Escort key clientele during pre and in game experiences

  • Experiential / pregame amenities scheduling, execution, tracking and reporting

  • Coordinate and execute merchandise distribution (key accounts, special event promos, guest relations)

  • Incentives tracking and fulfillment (added value: caps, F&B voucher, merchandise, parking passes)

  • Responsible for tracking and oversight on group sales agreements requiring electronic signature acknowledging terms & conditions, restrictions, and benefits & amenities

  • Liaison with various departments including Ticket Operations, Marketing, Ballpark Operations, Guest Relations, Media and Sponsorship regarding game day execution and planning

  • Collect customer feedback and evaluate demand for group ticket products including seating & pricing, program items, and guest experience; advises Ticket Sales Manager of strengths and opportunities

Qualifications:

  • A High School Diploma or GED required

  • Business school, Associate’s degree or equivalent is a plus

  • 3-4 years of related experience preferred, past experience in fast-paced sales environment a plus

  • Strong organizational skills and punctuality required

  • Excellent verbal and written communication skills

  • A professional appearance and telephone manner is essential

  • Commitment to providing excellent customer service

  • Must be proficient in MS, Excel, Word, Power Point and the Internet

  • Experience in Ticketmaster ticketing platforms and Microsoft Dynamics CRM is a plus

  • Ability to work nights, weekends, holidays and non-traditional business hours is required

Angels Baseball is an equal opportunity employer.


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Sales & Marketing: Ticket Sales
Angels Baseball - Spring Training Ticket Seller - TEMPE, AZ - Los Angeles Angels of Anaheim (Tempe, AZ)

PART TIME - TICKET SELLER FOR SPRING TRAINING IN TEMPE, AZ

OVERVIEW In conjunction with the Tempe Box Office, members of the Ticket Seller staff sell tickets to Angels spring training games at Diablo Stadium in Tempe, AZ.  This position is temporary and will last through the end of spring training.

DUTIES -Sells admission tickets to spring training events and controls cash fund. -Balances daily ticket sales receipts -Reports discrepancies to management. - All other duties as assigned.

REQUIREMENTS:

-High School Diploma
-Must be available to work scheduled home games which take place during the day time and on the weekends.
-Must have experience handling money and other means of payment (credit cards).
-Experience with Ticketmaster: Archtix and Classic also preferred.
-Effective communication skills
-Ability to deal diplomatically with the public and fellow employees
-Excellent customer service skills
-Ability to work under well under pressure
-Ability to work with other employees and supervisors, maintaining effective working relations

Must be able to pass background investigation screening.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you live in or around Tempe, AZ?
2. Yes or No: Are you available during the day time and on weekends during the month of March?


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Sales & Marketing: Premium/Suite Service
Assistant, Premium Services - Los Angeles Dodgers (Los Angeles, CA)

Title:                           Assistant, Premium Services

Department:              Premium Sales & Service

Status:                        Full Time Seasonal

Reports to:                 Supervisor, Premium Services

Posting Date:             February 5, 2016      

Deadline:                    February 15, 2016

 

The Assistant of Premium Services will provide departmental support in administrative duties, non-contractual account management, gameday operations, special events, marketing initiatives, mailings and data entry.

Job Functions:

·         Serve as dedicated service representative to entry-level Premium clients (mini-plan, individual buyers, suite rentals and packages)

·         Communicate account login, stadium logistics and catering information to individual and mini-plan buyers

·         Oversee Conference Room client requests including scheduling, billing, and technology setup for all Premium clients

·         Support Coordinator and Supervisor in hosting and planning special events including batting practices, luncheons, dinners and other events

·         Communicate with Dugout Club host for in-game sale inquiries or individual game requests

·         Assist as game day contact for resolving ticket issues and client requests

·         Provide entry-level Premium clients with immediate information about the team including the necessary game day information utilizing current Homestand Highlights template

·         Assist with execution of unique events at Dodger Stadium (i.e. concerts, others sporting events, Select-A-Seat) that involve Premium areas

·         Summarize touchpoint system each season with notes on specific Salesforce accounts and overall program success

·         Assist with departmental mailings, including mail merges, creating labels and ordering supplies

·         Organize and input sales leads into Salesforce for Account Executive staff

·         Conduct industry research on Premium seating including renovations and best practices

·         Coordinate with Sponsorship, Marketing and Executive departments for game day activations, special events or executive requests during games in Premium areas or with Premium clients

·         Ensure Premium areas are prepared appropriately for every event and monitor flow of these areas

·         Execute Premium Seating  touch points on game days including monitoring Batting Practice attendees, assisting with Kids Take the Field and monitoring gift bag deliveries

·         Assist Premium game day occurrences, including but not limited to: operational issues, ticket issues, client requests, executive requests, and game day staff needs

·         Coordinate Premium staff and areas including HTM briefings and staffing, Premium Will Call at the Ticket Office, Dugout Club, Baseline Clubs and suites

·         Organize logs of activity during events, distribute to appropriate departments post-game, and follow up when appropriate

·         Provide general administrative support to the department including answering phones,  logging communication in Salesforce, and replying to Premium Service email inquiries

·         Provide support for other field events and activities as assigned

Basic Requirements/Qualifications:

·         Bachelor’s Degree in Hospitality, Business Administration or a related field

·         Minimum one year work experience in hospitality, account management, and/or client services

·         Maintain an outgoing and enthusiastic demeanor with customers

·         Demonstrate knowledge and interest in the planning and organizing of events

·         Ability to multi-task in a fast paced environment

·         Possess excellent verbal and written communication skills

·         Proficient in Microsoft Office

·         Salesforce CRM experience a plus

·         Knowledge of and a passion for professional baseball preferred

All offers of employment are contingent upon the satisfactory completion of a background screening.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have one year or more of hospitality/customer service experience?


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Sales & Marketing: Ticket Operations
Ticket Fulfillment Representative - New York Mets (Flushing, NY)

Summary:

This position is a part-time/seasonal opportunity in the TIcket Office. The employee will provide professional assistance, under the supervision of the Manager, Ticket Fulfillment & Services. Position executes all aspects of the Ticket Office Operations including ticket fulfillment, single game sales, customer service and systems management.  This position may require long hours during Mets home stands and other times dictated by the Mets business cycle. 7 day/week with evening and holiday availability is mandatory.  You would work an average of 15-40 plus hours on any given week depending on work volume.

Essential Functions:

  • Provides and maintains a high level of customer service with all ticket holders, staff and general public.
  • Coverage of 507TIXX phones during hours of operations
  • Assist Ticket Services Representatives and Manager of Ticket Fulfillment & Services with all fulfillment functions such as: mail orders, reprints, troubleshooting Ticket At Home tickets, mailing of single game ticket orders, Interface with Stubhub and trouble shooting of sales problems.
  • Work and supervise the Advance Ticket Windows on non-game weeks, homestands and on special events
  • Handle game day-related fan experience issues in accordance with NY Mets policies
  • Provide a high level of customer service over the phone and in person
  • Maintain a neat professional appearance.
  • Maintain a neat professional work space.

Qualifications:

This position requires cordial and professional manner and previous experience working face to face with customers.  Understanding of Tickets.com Ticketing System, StubHub interface, online ticket technologies and a Bachelor’s degree in Sports Management, Business Administration, or equivalent is preferred but not required.

  • Strong phone presence and effective communication skills
  • Previous customer service and box office experience desired
  • Self-motivated with a positive attitude
  • Proficient with Microsoft Office
  • Detail oriented
  • Strong work ethic with a desire to work in the sports industry
  • Ability to maintain composure under pressure and escalated situations
  • Ability to work as part of a cohesive team
  • Bilingual (English/Spanish or English/Mandarin) highly preferred

Physical Demands:

The position requires the person to sit or stand for very long periods of time during the day and night. This position requires stair climbing into seating areas and some outside work tasks in inclement weather. While performing some of the duties of this job, employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

Job Title:Ticket Fulfillment Representative

Department:  Ticket Sales & Services

Location:  Rotunda Ticket Office/Box Office

Reports To:  Manager, Ticket Fulfillment & Services

Status: Part-Time, Seasonal

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule: nights, weekends, and holidays?
2. What qualifications do you have that you believe will make you successful in this position?
3. What do you look for in a manager/supervisor?


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Sales & Marketing: Ticket Sales Management
Director, New Business Development - New York Mets (Flushing, NY)

Summary:

Oversee all new sales activities related to full and partial tickets plans for New York Mets. Provide direction and support to the day-to-day activities of the New Seasons sales staff. Also responsible for overseeing the Inside Sales program in conjunction with the Director, Inside Sales. Implementation and execution of effective systems to monitor the professional development and sales production of the New Business Development team to ensure that departmental and organizational goals are achieved.

Essential Duties & Responsibilities:

  • Provide overall leadership for New Business Development initiatives, including all sales efforts involving new full season and partial ticket plans
  • Recruit, hire and develop New Business Development staff
  • Provide leadership, direction and assist with the direction to the Inside Sales program
  • Prepare and manage annual New Business Development business plan and budget in conjunction with the Vice President of Ticket Sales and Services
  • Work with Senior Director of Season Ticket Account Services on full and partial plan service fulfillment
  • Work with Executive Director of Ticket Sales to coordinate ticket on-sales and campaign timelines and strategies
  • Work with Ticket Sales, Marketing, and MLBAM teams to create, update, and maintain collateral pieces
  • Work as part of the leadership to team to help manage the Mets CRM system including organizing leads, creating sales campaigns and measuring results
  • Explore new lead sources and make recommendations to expand the season ticket client base
  • Develop recommendations for ticket products, budget utilization and sales strategies with entire Ticket Sales and Services leadership team
  • Maintain relationships with key clients

Qualifications:

  • Bachelor degree required
  • 5 years of ticket sales experience preferred
  • 2 years of ticket sales leadership experience required 

Title: Director, New Business Development 
Supervisor: Vice President, Ticket Sales & Service
Location: Citi Field; Flushing, NY
Status: Exempt

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What do you bring to the table?
3. What are your salary expectations for this position (range)?


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Sales & Marketing: Ticket Sales Management
Director, Premium Seating - New York Mets (Flushing, NY)

Summary:

Oversee all sales activities related to Sterling and Empire Level Suites, Delta Club, and Hyundai Club seats for the New York Mets and for Citi Field events.  Also responsible for managing the service and retention of all luxury suite leases for the organization.  Managing of the day-to-day activities of the Premium Seating sales staff and the creation of new Premium Ticket Sales products.  Implementation and execution of effective systems to monitor the professional development and sales production of the Premium Seating team to ensure that departmental and organizational goals are met.

Essential Duties & Responsibilities:

  • Provide overall leadership for Premium Sales initiatives, including all sales efforts involving Suites, Delta Club and Hyundai Club ticket packages
  • Direct the service, retention and growth of luxury suite lease accounts
  • Recruit, hire and develop Premium Seating sales and support staff
  • Analyze success of Premium Seating product lines and adjust/create products to maximize sales
  • Prepare and manage annual premium sales business plan and budget in conjunction with the Vice President of Ticket Sales and Services
  • Work with Senior Director of Season Ticket Account Services on Premium Service Plan and premium services fulfillment
  • Work with Senior Director of Group Sales to maximize use of available inventory for leases and rentals, especially in Suite locations
  • Work with Executive Director of Ticket Sales to coordinate ticket on-sales and campaign timelines and strategies
  • Work with Ticket Sales, Marketing, and MLBAM teams to create, update, and maintain collateral pieces
  • Work as part of the leadership to team to help manage the Mets CRM system including organizing leads, creating sales campaigns and measuring results
  • Explore new lead sources and make recommendations to expand the premium sales client base
  • Develop recommendations for ticket products,  budget utilization and sales strategies with entire Ticket Sales and Services leadership team
  • Maintain relationships with key clients

Qualifications:

  • Bachelor degree required
  • 5 years of ticket sales experience preferred
  • 2 years of ticket sales leadership experience required

Title: Director, Premium Seating

Department: Ticket Sales & Services

Supervisor: Vice President, Ticket Sales & Service

Location: Citi Field; Flushing, NY

Status: Exempt

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?
3. What do you look for in a manager/supervisor?
4. What are your salary expectations (range)?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - New York Mets (Flushing, NY)

Department: Ticket Sales & Service

Supervisor: Director, Inside Sales

Location: Citi Field: Flushing, NY

Status: Non-Exempt

Summary: Inside Sales Representatives (ISR) generate excitement and drive revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals and local groups/organizations. Our ISRs reach their goals by phone prospecting, setting outside appointments and ballpark tours, participating in sales/promotional events and prospecting at Mets home games as well as internal/external events. They are also responsible for delivering exceptional customer service, updating and maintaining account records, and other duties as assigned. This position will have set start and end dates.

Responsibilities:

  • Responsible for, but not limited to, the sales of new Full, Partial and Group outing ticket packages to both corporations and the general public
  • Meet or exceed established sales goals
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generate a pre-determined minimum number of weekly out of office as well as in stadium “face-to-face” meetings to create new business opportunities
  • Provide a superior level of customer service to all Season Ticket Holders, Plan Holders, Single Game Buyers, New Business Prospects and fans alike
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
  • Participate and contribute to daily or weekly sales team meetings and training sessions

Requirements:

  • Undergraduate degree
  • Strong organizational and time-management skills
  • Excellent oral and written communication, customer service and problem solving skills
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com Pro Venue
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays
  • Availability to work flexible hours including nights, weekends and holidays    

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?
3. One word to describe yourself:


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Sales & Marketing: Ticket Sales
Account Executive - Oakland Athletics (Oakland, CA)

The Account Executive is responsible for maximizing revenue for the Ticket Sales Department through the sale of season tickets, group tickets, and suites.  Essential duties of this position include, but are not limited to:

• Selling season tickets, group tickets, and suites to customers via outbound phone calls, face-to-face appointments, game day marketing, off-site networking events, and incoming inquiries
• Reaching all individual revenue goals with integrity, and by working within the system outlined by management
• Ensuring repeat business by providing superior customer service to clients, including game day visits
• Performing game day duties including visiting clients, staffing the sales table, and assisting with various department and company events
• Engaging in civic activities, attending community events, and representing the A’s at off-site events
• Compliance with CRM, including maintaining an accurate dashboard; working within the system on all campaigns and initiatives; and properly documenting activities, touch points, rewards/gifts, etc.
• Compliance with department policies and guidelines
• Performing additional duties as assigned

Performance Measurements
The Account Executive will be expected to reach their season ticket, group ticket, and suite goals. 

The Account Executive must be able to work non-traditional hours.  This includes game day duties, as well as off-site events on non game days.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least 6 months experience working in sales for a professional sports team?


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Sales & Marketing: Ticket Operations
Ticket Operations Manager - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Full-Time Ticket Operations Manager.  This position will report directly to the Director of Ticket Operationas and will be responsible for executing all ticket operations objectives and developing ticketing initiatives while working closely with management staff.  

Duties/Expectations: Responsible for, but not limited to the following:

  • Work closely with ticketing provider on the setup of events, online sales, special offers, and all other operational needs on the ProVenue ticketing system
  • Manage all ticketing-related event setup and execution, including day of game ticket sales, will call, kiosk sales, and signage
  • Manage group ticket operations, including processing, invoicing, and distribution
  • Work with ticket sales staff to set policies and procedures for group sales and special events
  • Manage and track ticketing system enhancement request list to work with ticketing provider on implementation of new technology
  • Coordinate weekly status meetings and onsite support schedule with ticketing provider
  • Act as a point of contact and liaison with ticketing vendors to ensure seamless integration of all third party ticketing applications
  • Maintain and provide support for all ticketing technical equipment including box office terminals, ticket printers, kiosks, and scanners
  • Track and report on all ticket offers, box office sales, group sales commission, and upgrades
  • Assist Director with daily ticket sales reports, game statements, and MLB game receipts
  • Assist in the management and allocation of ticket inventory for events and special offers
  • Supervise, train, and provide leadership to all part time Ticket Operations staff
  • Process and distribute employee complimentary ticket and VIP ticket requests

·         Assist in all Ticket Office projects and special events

Requirements/Qualifications:

  • Bachelor’s Degree required
  • Microsoft Office and ticketing system experience required
  • Excellent interpersonal, organizational, and written communication skills required
  • Previous customer service experience preferred
  • Strong attention to detail with the ability to multi-task in a fast-paced environment
  • Must be able to work a flexible schedule including days, evenings, weekends and holidays throughout the baseball season.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticketing system experience? (Y/N)


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Sales & Marketing: Ticket Operations
Client Services Representative - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Full-Time Client Services Representative.  This position will report directly to the Client Services Manager and will be responsible for, but not limited to the following:

  • Aid in development and implementation of the annual season ticket renewal plan as well as ensure seamless transition from new sale to current Season Ticket Holder.
  • Provide superior service to all ticket holders through multiple channels (face-to-face, telephone, written communication).  Communication will be proactive and reactive.
  • Execute outbound new sales campaigns to increase overall season ticket base.
  • Accurately manage campaigns and customer communication through CRM and the ProVenue Ticketing System.
  • Assist in brainstorming ideas to evolve operation and organizational growth as well as season ticket holder retention ideas.
  • Assist in the education of season ticket holders with regards to ticketing technology initiatives and education of the tools in place to effectively manage account and improve renewal likelihood. 
  • Work with the Client Services team to plan events and experiences that will enhance the customer experience and strengthen customer loyalty.
  • Assist with the development and implementation of department communication to existing ticket holders.
  • Assist in execution of A’ Memories program on game days to enhance the fan experience in efforts to maximize Season Ticket Holder retention.
  • On game day, focus on customer retention and fan development with seat visits, suite visits, and working the Season Ticket Retention table as top priorities.
  • Research industry best practices, evaluate opportunities to utilize and implement ticket sales and season ticket holder retention initiatives.
  • Effectively maintain customer database and manage personal CRM responsibilities and assigned campaigns (touch points and sales leads).
  • Provide overall Ticket Operations and Ticket Services assistance as needed on game day and non-game day, including in-stadium and on phones plus order processing.
  • Other duties as assigned

Qualifications/Requirements:

  • Excellent verbal communication and interpersonal skills
  • Previous customer service and sales experience, especially phone experience
  • Strong organizational skills and attention to detail
  • Candidates must be enthusiastic with a strong work ethic and desire to work and advance in sports
  • Ability to work flexible hour including nights, weekends and holidays

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Sales & Marketing: Premium/Suite Service
Premium Seating Concierge - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Premium Seating Concierge for the 2016 season. This part-time, hourly position will report directly to the Premium Services Manager and the Premium Services Coordinator.

Duties/Expectations:

  •  Manage and develop relationships with all Diamond Level, Field Box, and Suite accounts.
  • Properly greet and welcome guests and provide assistance and operations-based solutions when necessary.
  •  Responsible for the game day set up and break down of designated Premium Seating areas.
  • Act as a liaison to ensure execution of all game day services with Athletics, Coliseum, and Ovations personnel.
  • Develop proficiency with, and be able to explain all digital ticketing initiatives, including My A’s Tickets and MLB.com Ballpark app.
  • Demonstrate a complete understanding of the O.co Coliseum seating configuration, pricing structure, amenities, and fan policies in order to service all patron needs.
  • Represent the organization in a professional manner, consistent with company philosophies and culture.
  • Other duties as assigned.

Qualifications:

  • Excellent verbal communication and interpersonal skills; previous high-end customer service experience preferred.
  •  Strong organizational skills and attention to detail.
  • Ability to perform in a fast paced environment.
  • Candidates must be enthusiastic with a strong work ethic and desire to work in sports.
  • Respects and understands client and celebrity confidentiality.
  • Ability to work flexible hours at all Athletics events, including nights, weekends and holidays.

The Oakland A’s are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have high-end customer service experience?
2. Please describe your high-end service experience.


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Sales & Marketing: Ticket Sales
Ticket Sales Coordinator - Oakland Athletics (Oakland, Ca)

The Ticket Sales Coordinator is responsible for supporting the Ticket Sales Department in various capacities in the office and on game days. The ideal candidate should have an interest in working in a professional ticket sales environment. Candidates must be able to work flexible hours, including nights and weekends during home games. The Ticket Sales Coordinator will work an average of 20-28 hours per week. This seasonal position will start in March and conclude at the end of the season.

Responsibilities include but are not limited to the following:

Duties & Responsibilities:

  • Communicating with clients before, during, and after Ticket Sales events and programs, such as group theme days, group jersey days, the National Anthem program, and client reward events.
  • Ensuring repeat business by providing superior customer service to clients, both over the phone and via email, as well as on game days.
  • Performing game day duties including visiting clients, staffing tables, and assisting with various department and company events.
  • Providing administrative support such as coordinating mailings and data-basing.
  • Assisting on call campaigns as needed.
  • Representing the A’s at off-site events.
  • Compliance with CRM, including properly documenting activities, touch points, rewards/gifts, etc.
  • Compliance with department policies and guidelines.
  • Performing additional duties as assigned.

Qualifications & Requirements:

  • Flexible schedule that allows for the possibility of working any combination of days, evenings, weekends and holidays.
  • Available for all 81 A’s home games.
  • Provide excellent customer service.
  • Detail-oriented individual with excellent written and verbal communication skills
  • Motivated and outgoing individual with ability to prioritize assigned duties and maintain efficiency.
  • Demonstrated computer proficiency with Microsoft Excel, PowerPoint, and Word.
  • Previous sales experience preferred
  • Minimum of a 4-year Bachelor’s degree or educational equivalent required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work on average 20-28 hours a week?
2. Yes/No: Are you available to work the entire duration of the position, beginning in early March and concluding at the end of the season?
3. Yes/No: Do you have a 4-year Bachelor's degree or educational equivalent?


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Sales & Marketing: Premium/Suite Sales
Account Executive, Suite & Premium Sales - Pittsburgh Pirates (Pittsburgh, PA)

Job Summary

This position is responsible for selling high end luxury suite and premium seating inventory, including full and partial plan multi-year agreements, primarily to businesses, while also continuing to develop new business in the Pirates' full menu of offerings.

Job Responsibilities

  • Primarily sell luxury suites and premium seating, including Lexus Club and Club Cambria, to businesses and individuals.
  • Develop and execute sales plan, including, but not limited to prospecting events to target the sales of multi-year suite leases and rentals.
  • Develop relationships with businesses in the region.
  • Present proposals for new business and to expand exisiting business.
  • Close luxury suite multi-year agreements and premium seating business.
  • Work with Corporate Parternships to capitalize on existing relationships.
  • Generate leads via prospecting, networking and cold calls.
  • Contribute to the marketing and advertising plan for suite and other premium sales.
  • Maintain accurate records in CRM regarding activities and sales.
  • Entertain prospects and new season ticket members on game days.
  • Attend various offsite meetings and events.
  • Other responsibilities as assigned by Director, New Business Development.
  • Demonstrates commitment to teamwork and team synergy and ability to adhere to company policies and procedures.
  • Demonstrates a competitive nature and a contagious positive attitude.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills.
  • Ability to take direction without follow up.
  • Ability to prioritize and manage multiple tasks/projects.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Exhibit good judgment and decision-making skills.
  • Proven track record of being a team leader in both work ethic and sales results.
  • Willingness to work a flexible schedule based on the changing priorities of the department.
  • All other duties as assigned by the Director, New Business Development.

Qualifications

  • Bachelor's Degree in Business Administration or equivalent experience
  • Three (3) to Five (5) years of sales experience
  • Track record of high success selling premium-related inventory
  • Proficiency in Microsoft Office Suite
  • Luxury Suite or Premium Seating Sales experience preferred
  • Experience within a professional sports environment desired

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Sales & Marketing: Ticket Operations
Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)

*A seasonal position where local candidates are preferred*

Definition: Under limited supervision from the Ticket Manager, the Ticket Sales Agent will provide excellent customer service while administering the sale and distribution of game tickets.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in person and by phone at Salt River Fields at Talking Stick. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability and seating locations throughout the ballpark and performing duties according to ticket office policies and procedures guide.

Tasks:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Responsible for the sale and distribution of game tickets, balancing cash receipts and credit card payments, according to established ticket office policies and procedures.
• Assist customers with ticket purchases, including providing information regarding pricing,   availability and seating locations throughout the ballpark.
• Maintain a high level of customer service in a fast-paced game-day environment
• Familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Other duties as assigned by management.
• Work flexible hours including evenings, weekends and holidays.
 

Knowledge, Skills, Abilities, and Other Characteristics:

• Demonstrate excellent customer service skills are required
• Must be a team player who works well with others
• Ability to work with minimal supervision

Qualifications:

• Receive payment by cash, check, credit cards
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Ability to lift and carry up to 10 pounds

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have Ticket Sales Experience?
2. Yes/No: Are you familiar with current technology?
3. Yes/No: Can you pass a Background and Drug Check?
4. Yes/No: Do you have Archtics experience?
5. Yes/No: Do you have Customer Service Experience?
6. Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?
7. Yes/No: Do you have open availability to work all games?


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Sales & Marketing: Fan Development
Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)

Salt River Fields is seeking part-time employees to work the fun field. Salt River Fields is searching for energetic, outgoing, kid-friendly, fun field attendants.

Responsibilities:
Game day duties include, set up of fun fields, interaction with children on fun field, and maintaining a safe and orderly environment.

Job Requirements:
Must feel comfortable working around children.
Ability to stand and walk for extended periods of time.
A highly engaging, outgoing, and creative personality.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Yes/No: Do you have previous customer service experience?
4. Yes/No: Do you have experience working with children?
5. Yes/No: Are you comfortable working outside in all weather conditions?
6. Define good customer service?


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Sales & Marketing: Client Relations/Customer Service
*Coordinator, Stadium Experience - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays’ Stadium Experience Coordinator will assist in providing an outstanding experience for all fans attending baseball games at Tropicana Field. Primary responsibilities will include developing and operating unique fan interactive activities and ensuring all fans receive an outstanding ballpark experience.

Stadium Experience:

  • Communicate with vendors, agencies and other departments to successfully implement game-day themes
  • Booking of entertainment for Family Funday’s, theme nights, DJ’s and musical performers
  • Assist with planning and execution of weekday and weekend themed nights and stadium experience elements.
  • Serve as point of contact for game day entertainers
  • Assist with various live interactive activities, promotions, entertainment and fan contests
  • Lead regular surveys, focus groups & market research to measure & improve fan experience across all stadium touch points
  • Assist with development and coordination of stadium tours program
  • Manage interactive games area (Art Studio, Carnival, batting cages, etc.), including scheduling of staff and maintenance of operation
  • Development of Raymond’s Activity Book
  • Lead front line staff community projects
  • Other creative ideas to improve the fan experience

The ideal candidate will have the following qualifications:

·   Positive and friendly personality

·   Experience in planning events

·   Strong communication and organizational skills

·   Ability to handle multiple projects simultaneously

·   Computer skills in Word, Excel and Power Point

·   Some customer service experience preferred

·   Knowledge of baseball

·   Excellent communication skills (via phone, e-mail, letters, etc.)

All offers contingent on a satisfactory background check


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Sales & Marketing: Ticket Operations
*Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking energetic team players for game day/night positions during the 2016 season.

We are looking for outgoing, professional, reliable, and conscientious individuals to round out our part-time box office staff. Employees would be needed for help on event dates during the regular season, including evenings and weekends.

Qualified individuals will be responsible for (but not limited to) selling tickets to customers as they walk up to the box office. Potential candidates must have strong customer service, data entry skills, work well in a fast-paced environment, strong computer skills and have cash-handling ability.  Punctuality and reliability a must. Applicants must be available on evenings and weekends for consideration.

All offers contingent on satisfactory background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you available to work evenings and weekends?
2. YES/NO: Do you have ticketing experience?
3. YES/NO: Do you have cash handling experience?
4. YES/NO: Are you able to work outside?


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Sales & Marketing: Client Relations/Customer Service
*Membership Services Game Day Staff - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are looking for positive, detail-oriented, and committed individuals to join our Membership Services (part-time) staff. Membership Services will assist in providing an outstanding experience for all Rays Members.

Responsibilities include, but are not limited to:

·         Answer questions regarding digital loyalty programs that apply to Flex Packs and Season Tickets

·         Provide customer service support for Rays Members over the phone and in-person

·         Aid in management and upkeep of Rays Card hardware at Tropicana Field, including concessions and ticket scanners

·         Represent the Rays Membership Services department by having an in-stadium presence on game days

·         Assist with various special projects as needed

Qualifications:

·         Professional, positive, and friendly personality

·         Excellent verbal communication skills

·         Quick computer and problem solving skills

·         Strong attention to detail

·         Customer service experience required

·         Weekend availability is a must

All offers contingent on a satisfactory background check.


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Sales & Marketing: Event Operations/Management
Account Executive, Rangers Enterprises - Texas Rangers (Arlington, TX)

JOB SUMMARY: The Sales Executive is responsible for the sales efforts and execution of meeting and event space held in the ballpark. It is the primary responsibility of the Sales Executive to generate revenue by generating leads and converting them to sales, and then executing the events flawlessly.

The ideal candidate will possess extraordinary networking and client relation skills and good knowledge of special events and catering, while utilizing available resources to provide excellent customer satisfaction.

Creativity and passion are essential!

The ideal candidate must be extremely organized, personable and enthusiastic!

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Solicitation of direct-selling in the event market
  • Maximize revenues wherever possible and minimize erosion of check averages from price-sensitive groups
  • Communication with clients prior to events to initiate, negotiate, and close contracts for all functions.
  • Physically double-check all function arrangements against specifications of client. Correct where necessary.
  • Client contract and effective communication to ensure repeat bookings.
  • Update and increase client prospects through active prospecting and selling; Generate leads through internet searches, telephone solicitations, mailings, referrals, networking, trade shows, professional and community organizations, etc.
  • Strong desire to deliver high quality of customer service.
  • Maximize revenues for the department through up-selling techniques.
  • Meet/exceed sales goals.
  • Other duties as assigned by Director
     

PREFERRED QUALIFICATIONS

  • College degree preferred.
  • Prefer 2+ years of experience in sales and/or event management.
  • Knowledge of event operations.
  • Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed.
  • Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others. 
  • Must have proven selling, negotiating and presentation skills. 
  • Requires knowledge of advanced sales techniques. 
  • Highly developed customer service skills with strong attention to detail. 
  • Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. 
  • Detail oriented and organized as it pertains to accuracy and efficiency.
  • Good personnel and management and organizational skills.
  • Must be able to work a flexible schedule including nights, weekends and holidays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
 


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Fan Development
Ball Girl - Texas Rangers Baseball Club (Arlington, TX)

TRYOUTS TO BE HELD FOR RANGERS BALL GIRLS

The Rangers are looking to hire a staff of 8 to 12 ball girls who can represent the team during games with various on-field responsibilities. Resumes are now being accepted until February 12, 2015, for the ball girl position. Callbacks for those qualified applicants will begin on Wednesday, February 17th. Tryouts by invitation only will be held on Sunday, March 6th.
 

Qualifications for a Rangers Ball Girl include:
• Must be 18 years old
• Must have strong communication and public relations skills
• Must be athletic (softball experience required)
• Knowledge of the game of baseball
• Strong interpersonal skills with a positive, energetic personality
• Flexible schedule (must be willing to work early AM, nights, weekends and holidays)
• Must be at least 18 and a resident of the Greater Dallas/Ft. Worth area

Those interested should apply here. Along with completing the application please attach your resume for consideration. Due to the number of applications received, we ask that you refrain from contacting us by phone.


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Fundraising/Major Gifts
Foundation 50/50 Raffle Seller - Texas Rangers Baseball Club (Arlington, TX)

Minimum age: 18
Pay Rate: $9.00/hr
Hours: 5-8 hours shifts

Job Description
The Texas Rangers Baseball Foundation, the charitable arm of the Texas Rangers Baseball Club, is seeking a dependable, enthusiastic, highly-motivated, and hard –working individual to sell 50/50 Raffle tickets during the upcoming season.
The 50/50 Raffle offers fans the opportunity to win cash prizes, all in the name of charity. Each home game, one lucky fan will win half of the net proceeds, with the remaining proceeds benefitting the Texas Rangers Baseball Foundation and their mission to improving the lives of children in need in our community.

Responsibilities:
• Facilitating raffle ticket sales via electronic handheld device and/or PC
• Actively engage fans to participate in the raffle at mobile and/or stationary locations throughout the ballpark
• Educate fans about the rules and process of the 50/50 Raffle program
• Educate fans about the Texas Rangers Baseball Foundation, the non-profit beneficiary of the 50/50 Raffle program, including but not limited to its mission and programs
• Effectively handle any issues that might arise from raffle ticket purchasers
• Accurately handle cash transactions and distribution of raffle tickets
• Responsibly deposit cash and return all deposit slips to the 50/50 Raffle Supervisor at the end of each shift
• Other duties as assigned

Requirements:
• GED/ High School Diploma required
• Must be a responsible, motivated individual with a competitive spirit
• Ability to interact positively with a large fan base and actively engage all guests
• Must have excellent cash handling and customer service skills
• Must be comfortable with technology (i.e. handheld electronic devices)
• Must be comfortable working in inclement weather (Globe Life Park in Arlington is an outdoor ballpark)
• Must be able to work irregular hours including days, nights, weekends, and holidays
• Must be able to work a minimum of seven (7) Rangers home games each month during the season (April - October)
• Basic understanding of the etiquette and timing of baseball
• Prior customer service or sales experience is a plus
• May be required to stand for long periods of time, walk long distances, and climb up/down stairs
• May be required to stoop, kneel, crouch, or sit
• Must be able lift and/or move up to 15 pounds


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Fan Development
Ball Girl - Texas Rangers Baseball Club (Arlington, TX)

TRYOUTS TO BE HELD FOR RANGERS BALL GIRLS

The Rangers are looking to hire a staff of 8 to 12 ball girls who can represent the team during games with various on-field responsibilities. Resumes are now being accepted until February 12, 2015, for the ball girl position. Callbacks for those qualified applicants will begin on Wednesday, February 17th. Tryouts by invitation only will be held on Sunday, March 6th.
 

Qualifications for a Rangers Ball Girl include:
• Must be 18 years old
• Must have strong communication and public relations skills
• Must be athletic (softball experience required)
• Knowledge of the game of baseball
• Strong interpersonal skills with a positive, energetic personality
• Flexible schedule (must be willing to work early AM, nights, weekends and holidays)
• Must be at least 18 and a resident of the Greater Dallas/Ft. Worth area

Those interested should apply here. Along with completing the application please attach your resume for consideration. Due to the number of applications received, we ask that you refrain from contacting us by phone.


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Ticket Operations
Ticket Operations Agent - The San Diego Padres (San Diego, CA)

DUTIES & RESPONSIBILITIES:

  • Sets a “fan friendly” tone for the San Diego Padres.  Offers immediate acknowledgement of customers visiting the ticket office and quickly evaluates the customer’s intent through listening, specific questioning, empathy, and professional preparedness.  Offers appropriate action, service or solutions based on information received
  • Readily accesses, interprets and understands all account information on the ticketing system.  Maintains current knowledge of account functions, discount codes, price types, payment codes, and problem-solving or research-oriented commands in the ticketing system
  • Maintains a thorough working knowledge of the goals and objectives of the Padres organization.  Understands how departments within the organization interrelate and how the work done in the ticket office is used or affects other parts of the organization
  • Organizes and prioritizes work to be done on a daily basis.  Ensures that the most time-critical tasks (season ticket payments, exchanges, mail orders, etc.) are being accomplished by the required date/ deadline.  Is proactive in seeking out new projects and tasks after completing assignments.  Canvasses supervisors and co-workers to find projects and tasks that need to be done
  • Assists with filing for all season ticket related contracts, including opening day, parking, mail orders, and post-season
  • Reconciles daily account work and payments, according to the procedure detailed by the Manager, Box Office
  • Assists with work in the ticket office outside of specialty area, including but not limited to, season ticket renewals, packaging and distribution, special events, large mailings, post season games, and will call
  • Provides the ultimate sports entertainment experience through extraordinary guest service 
  • Handles data entry and computer kiosk operations
  • Responds to guests’ questions, concerns, complaints or suggestions in a professional and polite manner
  • Assists with the printing and mailing of phone, internet, and Group tickets
  • Resolves customer disputes at the ticket windows as needed
  • Audits and reconciles daily box office ticket sales
  • Maintains Petco Park’s 5 satellite box offices by cleaning and stocking prior to each homestand
  • Conducts training of new and returning sellers on Padres ticketing system and on ballpark policies and procedures
  • Collects, verifies, and logs daily ticket office deposits
  • Creates and maintains seller banks
  • Prints, packages and ships season tickets
  • Organizes and maintains Ticket Office storage area
  • Assists Ticket Distribution Management  with various other duties as assigned
  • Other duties as assigned

JOB REQUIREMENTS:  Must meet the following minimum requirements:

  • Minimum of a high school degree or educational equivalent and one (1) year of customer service experience.  Some college preferred.  Experience working with Ticketing Systems preferred
  • Available to work during Padres home games and other special events as needed, which may include weekends, holidays and evenings
  • Outstanding communication skills and a positive, energetic personality
  • Ability to walk and/or run, travel up and down the stands and to different areas of the ballpark during the entire shift worked (usually 4-6 hrs) and lift up to 25 lbs
  • Ability to obtain proficient computer skills (currently Tickets.com Pro Venue for ticketing, Groupmatics, Microsoft for the company-wide network, including Word, Excel, Outlook and Access)
  • Able to learn and develop solid working knowledge about the Padres’ organization, its personnel, departments and their roles; other game day partners (currently Ace Parking, SportService, Elite Security, Petco Park Management, Engineering), the venues in which the Padres play, services for disabled fans, pre- and post-game activities and other tenants
  • Able to learn and retain knowledge about ballpark seating areas, elevators, escalators, stairways, refreshment stands, restrooms and specific service areas.  Able to direct customers to the proper place that best fits their needs
  • Experience and ability to work with office equipment (copier, laser printers, fax, telephones, TTY equipment for the hearing impaired)
  • Demonstrate expert knowledge of ticket office policies and procedures, game day policies and procedures, ticket sales and program information, and will-call functions
  • Consistent, punctual and regular attendance
  • Professional image and demeanor
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Minimum 1 year customer service and cash handling experience
  •  Bilingual in English/Spanish a plus           

The San Diego Padres are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have cash handling experience? Y/N
2. Do you have customer service experience? Y/N
3. Are you available to work extended hours including nights, weekends, and holidays? Y/N


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Sales & Marketing: Ticket Operations
Ticket Seller - The San Diego Padres (San Diego, CA)

DUTIES & RESPONSIBILITIES:                                   

  • Sells advanced and day of game tickets to fans and customers.
  • Prints out and verifies tickets through will call for customers as purchased by telephone and internet.
  • Accurately processes payments for tickets via cash, credit card, debit card and coupons following all proper Ticket Office selling and payment procedures.
  • Accurately balances cash drawer at end of each shift.
  • Must gain expert knowledge of Padres Ticketing System, Ballpark seating and layout in order to effectively sell tickets that meet the needs of the fans and customers.
  • Professionally and politely handles all fan/customer inquires with regard to ticket policies and procedures referring unusually difficult cases to supervisor or manager as needed.

JOB REQUIREMENTS:  Must meet the following minimum requirements:

  • Able to work flexible hours including evenings, weekends and holidays.
  • Able to work a majority of the season’s 81 home games.
  • Punctual and reliable attendance.
  • Proficient computer skills and ability to learn new programs and systems.  Ability to type at least 35 wpm.
  • At least 1 year of customer service experience in a fast-paced, busy environment and able to handle a variety of customer demands.
  • Previous experience handling cash and accurately balancing a cash bank/drawer.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Bi-lingual in English and Spanish is a plus.

The San Diego Padres are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have cash handling experience? Y/N
2. Do you have customer service experience? Y/N


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Sales & Marketing: Ticket Sales
Intern, Ticket Sales & Services - The Washington Nationals (Washington, DC)

Summary:

Do you have a passion for the sports industry?  Are you looking to get started in sales or customer service?  We are looking for someone who wants to jump start their career in professional sports.

The Intern, Ticket Sales & Services will assist with the continued success of the Ticket Sales & Services Department of the Washington Nationals Baseball Club. The primary responsibilities of this position include: assisting management in the creation and implementation of NATS PLUS Membership sales/service events; fulfilling benefits/experiences related to the NATS PLUS Membership program, Group Sales initiatives, Red Carpet Rewards program, and Ticket Exchange program; and serving as a frontline customer service presence to Season Plan Holders, Group Buyers and single event attendees.

The Intern, Ticket Sales & Services will have the opportunity to learn the daily business operations of a baseball team, including all special programs and initiatives created to drive revenue, attendance and customer loyalty. 

The internship starts in March and ends in October and the intern is expected to be available to work when Nationals home games and special events/programs are taking place, including nights, holidays and weekends.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Provide gameday support for NATS PLUS Membership benefit initiatives

    • Act as a frontline representative for the Ticket Sales & Services department

    • Provide outstanding customer service and broad knowledge to Plan Holders

    • Assist with fulfillment of various Membership benefits

  • Support the facilitation of experiential-based auction winners

  • Assist Group Sales with theme night initiatives (Ladies Night, Scout Day, Camp Day, Weather Day, etc.)

  • Assist with set-up and implementation of NATS PLUS Sales/Service Events (in stadium and out)

  • Assist with game day duties as needed

  • Assist with administrative tasks for the department/executive team (i.e. presentation creation, special projects, mailings, data entry, research, etc.)

  • Other duties as assigned

    Requirements:

    Minimum Education and Experience Requirements

  • Authorized to work in the United States.

  • Currently enrolled as an undergraduate or graduate student of an accredited college or university and have completed a minimum of 1 semester or have graduated from an accredited college or university within the last 6 months.

  • Minimum cumulative grade point average of 3.0 on a 4.0 scale.

  • Available for the entire term of the Internship.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Strong customer service, organizational, and time management skills are required, in order to best meet client needs, prioritize workload and meet deadlines.

  • Excellent written and verbal communication skills are needed.

  • Must be able to address and solve problems quickly and effectively.

  • Candidate must be sufficient in Microsoft Office (Excel, Word, PowerPoint and Outlook).

  • Must be available to work nights, holidays, and weekends for Nationals home games and sales/service events as needed, in addition to normal office hours.

  • Punctual and reliable attendance.

  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.


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Sales & Marketing: Marketing
Coordinator, Marketing - Washington Nationals (Washington, DC)

Summary:

Reporting to the Vice President of Brand Marketing, the Coordinator of Marketing is responsible for providing administrative support and assistance on marketing, advertising and social media projects.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:                                                                       

  • Assist in planning and preparing department budgets for the season.
  • Manage and track all department billing and invoicing.
  • Assist the Vice President in managing relationship with branding agency (billing requests, administrative tasks, etc.)
  • Trafficking advertising messages as assigned, including but not limited managing broadcast promotional drops, , email campaigns, social media posts etc.
  • Contribute to development of new marketing programs, email campaigns, and advertising efforts that maximize opportunities and results.
  • Assist in the preparation of department presentations.
  • Other duties as assigned

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree or equivalent military experience.
  • Minimum 2 years or equivalent work-related experience in marketing and promotions.
  • Experience in advertising preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Demonstrated ability to handle confidential information appropriately.
  • Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases).
  • Extensive experience in administrative preparation of presentations.
  • Excellent written and verbal communication skills.
  • Ability to stay focused, efficient, and effective in managing multiple priorities.
  • Professional demeanor
  • Strong interpersonal skills and good judgment.
  • Proven ability to work independently to achieve accomplishments.
  • Excellent communication skills.
  • Mature, energetic with a ‘let’s roll up our sleeves’ attitude
  • Proven ability to effectively collaborate with internal team, cross-functional team, and external parties.
  • Ability to provide after hour and flexible support a must.

Preferred:

  • Team and/or sports experience.
  • Knowledge of MLB policies and procedures.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work will require occasional weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years experience in marketing and/or advertising?


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Sales & Marketing: Advertising/Agency
Director, Marketing & Advertising - Washington Nationals (Washington, DC)

Summary:

The Director of Marketing & Advertising will oversee all advertising, tracking and ad placements. In addition the position will manage all inventory and promotional material to run on Washington Nationals programming including radio, TV, digital, OOH and print. The Director, Marketing & Advertising will be responsible for leading advertising and promotional campaigns for the Washington Nationals. He/she will be responsible for developing and executing promotions, supervising broadcast, digital and print creative development and production.

The ideal candidate will be energetic, creative, enthusiastic, intelligent, analytical, and eager to take on responsibility and learn new skills.  He/she will enjoy working in a fast paced environment and creating an exciting, fun, teamwork-oriented environment. The candidate should be a quick learner with an open mind.  He/she will need to be capable of managing multiple projects working independently with a strong attention to detail.  Candidates must successfully guide multiple simultaneous projects from project briefing through final approval. The candidate must have solid management and organizational skills and the ability to accurately track timelines, due dates and budget details.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Lead the day- to- day management of external agencies and internal teams. Manage promotional campaign requests, briefing process, facilitate meetings, manage timelines, execute deliverables, and maintain budgets.
  • Provide weekly updates on advertising campaign, timelines, creative, and advise on integrating key themes and graphic standards into various promotional campaigns; ensure creative campaigns are on-strategy and consistent with the brand platform.
  • Oversee print, broadcast, digital, radio and OOH creative development
  • Facilitates, reviews, approves, and leads the development and execution of any campaigns
  • Manage any digital marketing initiatives with clearly defined business-oriented metrics
  • Estimate expenditures expected and stay within budget
  • Brainstorm & develop innovative solutions to solve dilemmas
  • Manage production of advertising messages with Creative Services and Production teams
  • Manage media placement with media buyer and work on promotional added value to team
  • Provides a schedule of shows, advertisements and promotional material for all radio game broadcasts and ancillary programming
  • Schedule provides framework of daily shows including national, regional and affiliate breaks to be filled with advertisements and promotional material.
  • Oversee trafficking of promotional drops, items and logos to television, radio, print, digital partners.
  • Traffic in-park messaging with production team
  • Identify key trends and takeaways for the organization to then integrate into sales and marketing campaigns.
  • Oversee all online ad tracking mechanisms (pixels, tags, etc.) and act as primary liaison with MLBAM and White & Partners to ensure compliance and tracking consistency.
  • Determine key metrics, analyses and ROI of all ad campaigns for presentations to ownership. Manage all data results and feeds from Doubleclick, Google Ads and Tickets.com.
  • Work with consumer marketing to provide weekly reporting of sales initiatives and determine relevant benchmarks to past campaigns, other pro sports teams.
  • Manage trade agreement ticketing requests and advertising trafficking with trade partners, agency and ticket operations teams.
  • Prepare and negotiate advertising and sales contracts
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree in Advertising or equivalent military experience
  • A minimum of 7 years Advertising/Marketing experience is required

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent written and verbal communication skills are needed
  • Knowledge of trade journals and professional literature to stay informed on trends, innovations, and changes that affect media planning.
  • Must possess strong organizational skills and detail oriented
  • Capable of handling multi-task responsibilities and demands
  • Good organizational and project management skills are required.
  • Ability to work effectively in a high pressure environment without direct supervision is essential
  • Knowledge of Microsoft Office applications, including Word, Excel, and Outlook is needed
  • Some travel and gameday responsibilities.
  • Knowledge of DART, Atlas or Mediaplex preferred.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

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Sales & Marketing: Ticket Operations
Box Office Ticket Seller - Washington Nationals (Washington, DC)

Summary

The Ticket Seller position is a seasonal position beginning in February and ending in early October.  The Ticket Seller is responsible for maximizing individual ticket sales and revenue using the ticketing software, in addition to delivering exceptional customer service at the ticket windows.  As a first point-of-contact for Nationals Park, it is critical that individuals are energetic and engaging and display a strong sales and service focus during all interactions.  The representative is responsible for processing single game and future event ticket sales, along with processing and distributing Will Call tickets to visiting patrons.  This position is also responsible for handling general customer service inquiries regarding policies, ballpark events, promotions and pricing.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities

  • Greet guests with energy, positivity, and enthusiasm, answering patron questions and directing them to all appropriate locations
  • Clearly demonstrate and communicate a strong knowledge of promotions, discounts and pricing, and ballpark policies and procedures, etc. 
  • Remain highly engaged and deliver exceptional customer service in resolving patron conflicts and complaints
  • Efficiently use the Tickets.com ticketing system to maximize ticket sales, print customer Will Call, and process requests for games, events, and parking at Nationals Park
  • Assist in daily box office upkeep and maintenance and setup and breakdown, including preparing outside stanchions for guest queuing
  • Handle cash and credit payments of ticket orders and balance all payments, receipts, and vouchers nightly
  • Other duties as assigned

Requirements

Minimum Education and Experience Requirements

  • Applicants must be 18+ years of age
  • High school diploma or equivalent required, or equivalent military experience.  College experience preferred,
  • Previous customer service and retail sales experience, including prior cash handling
  • Computerized ticketing experience preferred, particularly the Tickets.com operating system

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Exceptional communication, interpersonal and organizational skills with focus of delivering exceptional customer service
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Possess the ability to multi-task, problem solve, and learn quickly to efficiently handle and succeed in rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and clean appearance
  • Possess strong computer skills and comprehension of basic mathematics
  • Available to work a variety of shifts including days, evenings, weekends, and holidays
  • Successfully pass a pre-employment screening including background checkFluently bi-lingual in English and Spanish is preferred
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Gameday Seasonal:  Job requires employee to function in a fast-paced, high-volume environment with large crowds.  Employee may work at heights and will be exposed to inclement weather of varying degrees.  The employee is regularly required to stand for long periods of time, walk long distances, climb up/down stairs, stoop, kneel, crouch or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work nights, weekends and holidays as required?
2. Yes/No: Are you able to work at least 80% of home games?
3. Yes/No. Do you have cash handling experience?


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Sales & Marketing: New Media
Intern, New Media - Washington Nationals (Washington, DC)

Summary:

New Media Interns will work with the New Media Manager to learn new skills and receive valuable insight into the day-to-day workings of a sports new media department. S/he will also gain hands-on experience working game days, creating social media, website and email plans, editing social media content and working in a fast paced environment.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Duration of internship: April - October 2016

                                    April 2016 - April 2017

Essential Duties and Responsibilities:

  • Under guidance of New Media Manager, lay out social media schedule and create social media content

  • Take pictures and use Photoshop to edit pictures and prepare them for posting

  • Pull data from the Nationals digital outlets (Facebook, Twitter, Instagram, emails, etc.)

  • Assist with written and visual content across Nationals.com

  • Write content for Nationals.com email marketing campaigns and report on email campaign performance

  • Research news stories about the Nationals

  • Track social media trends to guide future posts

  • Will work with the entire Marketing Department as needed during events and promotions

  • Other duties as assigned

Requirements:

  • Authorized to work in the United States.

  • Currently enrolled as an undergraduate or graduate student of an accredited College or University and have completed one semester or be a recent graduate (within no more than six months)

  • Minimum cumulative grade point average of 3.0 on a 4.0 scale.

  • Preferred areas of study include: Digital Marketing, Advertising, Communications, Journalism, or Creative Design

  • Available for the entire term of the Internship.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent writing skills with copyediting experience required

  • Familiarity with Facebook, Twitter, Instagram and other social platforms

  • Experience with social media measurement tools required

  • Photography, Photoshop and photo editing experience preferred

  • Experience in writing and visual storytelling a plus

  • Will include game day responsibilities

  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are you available to work from April to October?


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Sales & Marketing: New Media
Intern, Publications - Washington Nationals (Washington, DC)

Summary:

The primary duty of the Publications Intern will be to assist in all aspects of Nationals Publications, including writing, editing, transcribing and managing photo inventories on behalf of the department. This position is a part-time, seasonal internship beginning February 1. The candidate will be expected to work 30 hours per week.

The Nationals are a military-friendly organization actively recruiting veterans and spouses

Duration of internship: March - October 2016

Essential Duties and Responsibilities:

  • Assist Copywriter & Manager, Digital Publications with all projects related to Nationals Publications
  • Write and edit original pieces for Nationals Magazine (five issues), the Inside Pitch playbill (12 issues) and the Curly W Live blog (as needed)
  • Conduct and/or transcribe interviews with players, coaches and staff
  • Maintain inventory of all Nationals Publications
  • Assist in copywriting and editing all Marketing & Broadcasting initiatives, including print advertisements, marketing collateral and NatsHD videoboard messaging
  • Organizing official team photo archive
  • Other duties as assigned

Requirements:

Minimum Education and Experience Requirements

  • Minimum three years toward a four-year journalism or public relations degree required
  • Recent college graduate preferred
  • Previous writing and editing experience online or in print is required
  • 1-2 years of college newspaper or sports information department experience preferred
  • Experience interacting with collegiate and/or professional athletes preferred

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent writing and editing skills, with a firm knowledge of AP style
  • Detail-oriented approach to recognizing and correcting spelling, grammatical and punctuation errors
  • Working knowledge of Microsoft Office programs, including Word, Excel, PowerPoint and Outlook
  • Working knowledge of WordPress or similar blogging platforms
  • Ability to meet writing/editing deadlines, often on short notice
  • Basic knowledge of the game of baseball, including players, history, statistics, rules of the game and strategy
  • Note: Please be prepared to provide links to two or more writing samples
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Working conditions are normal for an office environment, with occasional outdoor duties in varying weather conditions
  • Requires weekend and/or evening work
  • Must have own laptop computer
  • Able to lift approximately 35 pounds

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are you available to work from March to November 1, 2016?


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Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships - Washington Nationals (Washington, DC)

Summary:

Are you a dedicated professional with proven sales skills and a blossoming track record in the world of sports and entertainment?  We are looking for an individual who is a creative, motivated self-starter for our Corporate Partnerships department.

Reporting to the Director of Corporate Partnerships, the Manager of Corporate Partnerships is responsible for selling all available inventory, with a focus on the local (Washington DC DMA)  business community, across the various channels of Nationals products including in-park, radio, hospitality,  and internet/new media.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Identify and target potential corporate sponsors at the national and local (DC DMA) level.
  • Drive strategic lead generation through category analysis and proactive prospect engagement; identify and solicit up to 25 new leads per week.
  • Develop, write and present compelling corporate sponsorship and sales proposals to key clients.
  • In conjunction with departmental resources, ensure the goals and marketing commitments developed for each client are being met, including any review/reporting requirements.
  • Create new sales collateral or modify existing collateral as required.
  • Retain and grow an assigned book of sponsorship business.
  • Serve as the liaison between the Corporate Partnerships Department and team concessionaire (Levy).
  • Work with the other members of the partnerships and marketing departments in the analysis, acquisition and implementation of other strategic properties consistent with departmental objectives and structure.
  • Demonstrate ability to work with all personality types at the staff and management levels.
  • Liaise with other departments to maximize cross-selling opportunities and share
    new ideas.
  • Evaluate client satisfaction.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree in sports management, business administration or related field, or equivalent military experience.
  • Minimum of 4 years of experience in a high energy sales position, preferably sponsorship, premium or suite sales.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent network of local and regional corporate contacts.
  • Strong conceptual and strategic skills, and ability to think “outside the box,” and strong customer satisfaction orientation.
  • Possess the ability to establish relationships within all levels of the company as well as with sponsors and clients.
  • Ability to meet challenging sales objectives in a high profile, competitive marketplace.
  • Comfortable managing tight deadlines and meeting aggressive sales goals and expectations.
  • Demonstrate creativity in the development of innovative and effective sales campaigns.
  • Strong sales proposal experience and presentation experience.
  • Must be able to work evenings and weekends as required and light travel, as needed.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred:

  • Master’s Degree
  • Proficiency in using MSWord, Excel, PowerPoint
  • Knowledge and passion for Major League Baseball

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 4 years experience in a high energy sales position? If yes, please explain here...


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Sales & Marketing: Sponsorship Services/Activation
Coordinator, Corporate Partnerships - Washington Nationals (Washington, DC)

Summary:

Reporting to the Vice President of Corporate Partnerships, the Coordinator of Corporate Partnerships supports the entire Corporate Partnerships department, both Sales and Service, through the execution of administrative duties and the completion of sales and service tasks as assigned.

 The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

Administrative Support

  • Responsible for assisting Vice President, Corporate Partnerships with the general business operations of the Corporate Partnerships Department.
  • Provide general administrative support such as preparing correspondences, forms and reports, arranging meetings, processing confidential reports and documents, filing electronic and hard copies, tracking deadlines and taking meeting notes as needed.
  • Develop, coordinate and assist with special projects including game day hospitality, external events and department outings.
  • Support the Vice President, Corporate Partnerships by maintaining his daily appointment calendar and make travel and lodging arrangements as required.
  • Participate and contribute to weekly sales, service or department team meetings and training sessions.
  • Manage department accounts payable (i.e. invoicing, follow up, purchase requests, vouchers, etc.).
  • Assist in the development and preparation of department presentations.

Service Team Support

  • Assist the Service Team with the execution of sponsorship activations.
  • Manage several small service partner accounts, ensuring that all contractual sponsorship elements are fulfilled including tickets, signage, F&B and merchandise.
  • Coordinate partner and department suite menus and serve as main point of contact with F&B vendor.
  • Assist at games with suite visits and other special events and functions as required.
  • Provide Washington Nationals clients and Ownership guests with superior service in a timely and efficient manner relative to suite, ticket and event marketing requests.

Sales Team Support

  • Assist Washington Nationals Corporate Partnerships Department with research, prospecting and lead generation, sales reports, expense reports.
  • Assist with the building of sales proposals through Power Point and Adobe Photoshop
  • Assist with the preparation of sales contracts and sales planning.
  • Coordinate other activities with sponsorship sales team as needed.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor's Degree preferably in Marketing or Business or equivalent military experience and
  • A minimum of 2 years experience in Marketing

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent organizational abilities to handle multiple tasks, establish priorities, and consistently meet deadlines.
  • Understands the need for data integrity and pays attention to maintaining accurate and timely data.
  • An effective communicator both orally and written with excellent interpersonal skills.
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel and the Internet
  • Competency in Power Point, Adobe Photoshop and presentation building skills
  • Proficient with basic budget management and calculations.
  • Ability to travel around the ballpark visiting clients during home games.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed
  • Strong work ethic and a desire to build a career in professional sports.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years experience in marketing?


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