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Current available jobs in Sales & Marketing:


» D-backs Street Team - Arizona Diamondbacks (Phoenix, AZ)
» Ticket Marketing Coordinator - Cincinnati Reds (Cincinnati, OH)
» Manager, Media Strategy - Houston Astros (Houston, TX)
» In-Game EMCEE - Kansas City Royals (Kansas City, MO)
» Angels Baseball - Part-Time Ticket Seller - Los Angeles Angels of Anaheim (Anaheim, CA)
» Coordinator, Premium Services - Los Angeles Dodgers (Los Angeles, CA)
» Ticket Sales Representative - New York Mets (Flushing, NY)
» Coordinator, Sponsorship Analyst - New York Mets (Flushing, NY)
» Director, Client Services - New York Mets (Flushing, NY)
» Coordinator, Premium Sales and Service - New York Yankees (Bronx, NY)
» Specialist, Premium Experience - New York Yankees (Bronx, NY)
» Premium Services Coordinator - Oakland Athletics (Oakland, CA)
» Ticket Sales Consultant - Salt River Fields: Spring Training Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)
» Inside Sales Representative - San Diego Padres (San Diego, CA)
» Marketing Specialist - Tickets.com (Costa Mesa, CA)
» Assistant Ticket Manager - Washington Nationals (Washington, DC)
» Ticket Specialist - Washington Nationals Baseball Club, LLC (Washington, DC)



Sales & Marketing: Promotions
D-backs Street Team - Arizona Diamondbacks (Phoenix, AZ)

 

 

 

 

 

 

Description:

The Arizona Diamondbacks are seeking to part-time employees to promote team programs at Chase Field during home games and at events throughout the Phoenix area.

Responsibilities:

Game day duties include providing customer service at the D-backs fan loyalty program headquarters, and conducting fan surveys. Representatives must be available on nights and weekends and be available to work the majority of the (27)remaining homes games for 2014 season. Weeknight shifts begin at 4:30pm. Saturday shifts begin at 2pm. Sunday shifts begin at 10am. Non-game event duties will include setting up and taking down inflatables, gathering leads, and promoting team initiatives at events throughout the state of Arizona.

Qualifications:

1. Strong communication and customer service skills
2. Sales or retail experience a plus
3. Enjoy interaction with fans and children
4. Strong knowledge of Major League Baseball and the Arizona Diamondbacks
5. Flexible schedule (nights, weekends, holidays)
6. Bilingual a plus
7. Must be available to work the majority of the remaining games (27 remaining).


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Sales & Marketing: Marketing
Ticket Marketing Coordinator - Cincinnati Reds (Cincinnati, OH)

 Department:     Ticketing

 Job Title:         Ticket Marketing Coordinator

 Reports To:       Vice President of Tickets and Business Development

 FLSA:              Salaried, Non-exempt Fluctuating Half-Time Overtime     

 Job Purpose: Responsible for creating, executing and providing analysis for all single game ticketing programs for the Cincinnati Reds.

 Essential Duties and Responsibilities

v  Execution of ticket marketing offers

v  Development of all ticket marketing offers

v  Tracking and providing recommendations on all ticket offers

v  Development of new ticket offers

v  Benchmarking other teams for reapplication of ideas

v  Collaborating effectively with all internal departments

v  Providing Sr. Leadership reports on all ticketing offers

v  Game Day duties

v  Assisting with special events i.e. Season Ticket Luncheons, Batting Practice Day, etc

 Experience, Education and Licensure:

v  Bachelor’s degree required in Business Administration, Marketing is preferred

v  2-3 years marketing experience, professional marketing experience in sports or entertainment is preferred Previous ticket experience, specifically with Ticketmaster, is preferred

v  Excellent communication skills (verbal and written) and active listening skills

v  Must be proficient in data entry and detail oriented

v  Ability to work well within a team environment, yet comfortable completing tasks independently

v  Self-starter with the ability to be creative within a structured environment 

Knowledge, Skills, and Abilities:

v  Knowledge of Ticketmaster system

v  Ability to develop clear and concise reports that have data based recommendations

v  Excellent computer skills (Microsoft Office applications) including data base knowledge

v  Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

 Physical Demands:

v  While performing the duties of this job, the employee is occasionally required to sit, use hands, reach with hands and arms, talk or hear.

 Work Environment:

v  Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.

v  Hours may include nights, weekends and holidays.

 Expectations:

v  Adhere to Cincinnati Reds Organization Policies and Procedures

v  Act as a role model within and outside the Cincinnati Reds Organization

v  Perform duties as workload necessitates

v  Demonstrate flexible and efficient time management and ability to prioritize workload

v  Meet Department productivity standards

 Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

 Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2-3 years marketing experience, professional marketing experience in sports or entertainment ?
2. Do you have a Bachelor’s degree required in Business Administration, Marketing ?


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Sales & Marketing: Marketing
Manager, Media Strategy - Houston Astros (Houston, TX)

Department: Marketing
Supervisor: Vice President, Marketing & Strategy
Classification: Exempt

Summary:

This position is responsible for driving the club’s advertising and media strategy across general market, multicultural advertising and social media.

Essential Duties and Responsibilities:

Media Planning
• Create strategic Media Plans for all promotions, events, sponsor initiatives, community initiatives, etc. and facilitate execution. Plans should be holistic and cohesive across all mediums.
• Identify overall club marketing priorities with Vice President, and plan advertising resources accordingly to drive top initiatives.
• Lead execution of advertising and media plans, collaborating across the Astros organization to drive to completion.
• Work with Marketing Analytics to create and identify fan segments and profiles and deliver targeted advertising campaigns to a relevant audience.
• Coordinate and align the efforts of general market advertising, social media and market development activities to the overall goals of the marketing department and organization.

Advertising
• Responsible for the ultimate effectiveness of advertising, measured by ticket conversion and ROI.
• Collaborate with analytics to track campaign results and develop hypotheses for optimization.
• Develop ways to measure campaign effectiveness including engagement and ROI.
• Oversee and approve all advertising creative ensuring that each message fits the Astros brands and connects with the target audience.
• Manage the Coordinator, Media and Advertising and oversee and approve all day-to-day advertising activities across Astros.com, emails, digital, TV, print, radio and mobile Collaborate with Corporate Partnerships to develop ways to activate the Astros brand with partners and sponsors.

Reporting and Analytics
• Provide reports of the effectiveness of all advertising campaigns including email, social, digital and mobile.
• Develop methods to better track the effectiveness and results of print, radio and TV advertising
• Work with analytics to develop fan profiles and utilize those profiles to target messaging and ensure that communications are relevant.
• Utilize Scarborough research and other available databases to research and recommend methods to most effectively reach targeted fans.

Social Media
• Responsible for the overall social media strategy of the club and aligning that strategy to advertising efforts and club and marketing goals.
• Proactively research trends, best practices and emerging technologies to stay on the forefront of new media and establish the Astros as a leader in social media.
• Work with Manager, Social Media to create a social media strategy and calendar for all marketing priorities.
• Work closely with Manager, Social Media on social media analytics to determine the most successful posts, campaigns and improve interaction and ROI.

Market Development
• Responsible for the overall multicultural marketing and advertising strategy of the club.
• Develop partnerships and relationships with Spanish TV, radio and print media outlets to develop and extend the Astros brand in the Hispanic community.
• Develop the club’s efforts to reach African American, Asian and other targeted fan bases including advertising efforts and new events and promotions.
• Work with Special Events and Corporate Partnerships to develop game-day events to reach multicultural markets.
• Oversee all day-to-day multicultural marketing activities including press release translations, astrosdehouston.com, Spanish emails, Spanish social media, Cronicas (magazine) and all other Spanish advertising initiatives (radio, TV, print).
• Other duties as assigned.


Education and/or Experience:

• Bachelor’s degree required with emphasis in Marketing and/or Communications or Advertising preferred.
• 4-6 years’ experience in marketing, advertising or communication related role(s).
• Team player with strong attention to detail.
• Exceptional organizational skills, with ability to juggle multiple assignments simultaneously while meeting deadlines.
• Ability to communicate confidently in a clear and concise manner regarding details of the department as related to the organization as a whole.
• Proven effectiveness working with internal and external partners.
• Possess a positive demeanor.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 4 year's Marketing experience?
2. Do you speak any additional languages?


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Sales & Marketing: Fan Development
In-Game EMCEE - Kansas City Royals (Kansas City, MO)

JOB SUMMARY:
To communicate promotional messages and/or content in a fun, creative and innovative way that enhances the fan, sponsor, and team experience.

QUALIFICATIONS:
• Enjoys and demonstrates a passion for being a part of the Royals organization and for the sport of baseball
• Competent knowledge of baseball and the Royals organization
• Able to commit to all 81 Royals regular season home games and maintain a flexible schedule throughout the season
• Possesses a great voice that commands attention and delivers assigned messages with impact
• Brings on-going creativity to the role by constantly searching for ways to reinvent themselves while staying within the framework of their character
• Possesses the intelligence necessary to comprehend scripts and adapt quickly to changes
• Possesses a personality that engages and promotes interaction with fans
• Other duties and responsibilities as assigned by the Senior Director of Event Presentation and Production

REQUIREMENTS:
• Must be 18 years of age or older
• Previous experience as a host or emcee in various capacities
• Comfortable in front of large crowds
• Strong time management and communication skills
• Must be able to take direction along with constructive criticism from supervisors
• Competent knowledge of baseball and the Royals organization
• Applicants must submit:
  o Resume
  o Cover Letter
  o Head shot AND full-body photo
  o Sample of work on DVD (must be a minimum of 3 minutes in length)

Submission Address:
    Attn: Emcee Coordinator
    Kansas City Royals
    One Royal Way
    Kansas City, MO 64129
 

Deadline: TBD
(The Royals reserve the right to terminate the application process if the organization chooses an applicant prior to such date.)


Applicants must send in their head shot, full-body photo and DVD in order to be considered for this position.
Please send to: One Royal Way, Attn: Emcee Coordinator, Kansas City, MO 64129

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you 18 years of age or older?
2. Do you have previous experience as a host or emcee?
3. Do you have competent knowledge of baseball and the Royals organization?


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Sales & Marketing: Ticket Sales
Angels Baseball - Part-Time Ticket Seller - Los Angeles Angels of Anaheim (Anaheim, CA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have experience handling cash?
2. Yes or No: Do you have experience using Ticketmaster?


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Sales & Marketing: Premium/Suite Service
Coordinator, Premium Services - Los Angeles Dodgers (Los Angeles, CA)

Title: Coordinator, Premium Services
Department: Suite Sales
Status: Full-Time
Reports to: Senior Director, Premium Sales and Service
Posting date: July 24, 2014
Deadline: August 2, 2014

The Los Angeles Dodgers Coordinator, Premium Services will develop open and professional relationships with premium seating clients in the Ketel One Baseline Club, Lexus Dugout Club and United Club Suites. The position is responsible for all service related initiatives and projects within the premium seating department.

Job Functions:

• Responsible for year-round service of premium seating clients
• Create and maintain detailed logs of activity during events and follow up when appropriate with various departments
• Create servicing and sales reports
• Create and implement service initiatives in CRM dashboards
• Ensure guest’s transition from sales to service is seamless by monitoring the flow of communication from Premium Sales, Premium Servicing and Levy Restaurants
• Coordinate pre-game premium operations
• Monitor access to premium areas to ensure smooth flow of clients into and out of the stadium and its premium areas
• Provide premium seat clients with immediate information about the team including the necessary game day information (press releases, food specials, etc. faxed and emailed upon approval)
• Assist in interviewing, training and managing Hospitality Team Members including monitoring their day-to-day needs, scheduling, payroll and uniforms
• Assist in the planning and execution of unique special events and entertainment for clients including (road trips, sales prospecting events, batting practices, luncheons, golf tournaments, etc.)
• Responsible for departmental contractual and invoice policies and procedures for new and existing clients
• Responsible for premium ticketing files and digital ticketing education/service of clients
• Manage client collections and default account files
• Responsible for contractual account management and data reporting in CRM
• Responsible for docusign contract management program including creating all templates, training of system and fulfillment process for signed agreements
• Manage premium seating VIP amenity programs prior to start of games
• Complete all other duties as assigned

 

Basic Requirements/Qualifications:

• Bachelor’s Degree in Hospitality Management, Business Administration or a closely related field required
• Minimum one to two years work experience in an arena, stadium or similar venue
• Possess general knowledge of event planning, venue management and premium service
• Ability to work long, non-standard hours including evenings, weekends and holidays as assigned
• Ability work under tight deadlines and work effectively in a high-pressure environment
• Highly organized with the ability to manage various projects simultaneously
• Excellent interpersonal, written and verbal communications skills
• Proficient in all Microsoft Office applications
• Experience with Salesforce CRM and Provenue ticketing system preferred

All offers of employment are contingent upon the satisfactory completion of a background screening.


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Sales & Marketing: Ticket Sales
Ticket Sales Representative - New York Mets (Flushing, NY)

JOB SUMMARY:
Ticket Sales Representatives (TSR) generate excitement and drive revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals, and local groups/organizations. Our TSRs reach their goals by phone prospecting, setting outside and inside appointments, hosting in-arena tours, participating in sales/promotional events and prospecting at Mets home games as well as internal/external events.  They are also responsible for delivering exceptional customer service, updating and maintaining account records and other duties as assigned.

ACCOUNTABILITIES:

  • Meet or exceed established weekly, monthly and annual sales goals

  • Responsible for, but not limited to, the sales of new Full, Partial and Group Outing ticket packages to both corporations and the general public.

  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management

  • Generate a pre-determined minimum number of weekly out of office as well as in stadium “face-to-face” meetings to create new business opportunities

  • Provide a superior level of customer service to all Season Ticket Holders, Plan Holders, Single Game Buyers, New Business Prospects and fans alike

  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities

  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members

  • Participate and contribute to daily or weekly sales team meetings and training sessions

REQUIREMENTS:                    

  • Strong organizational and time-management skills

  • Undergraduate Degree

  • Excellent oral and written communication, customer service and problem solving skills

  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems

  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays

  • Availability to work flexible hours including nights, weekends and holidays

  • Sales and/or sports industry experience is preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience?
2. What excites you about this position?
3. Have you worked in the sports industry?
4. If a writer or reporter was to write an article about you, what would the title be?


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Sales & Marketing: Database Marketing/Analytics
Coordinator, Sponsorship Analyst - New York Mets (Flushing, NY)

Title: Coordinator, Sponsorship Analyst
Department: Corporate Partnerships Sales & Services
Location: Citi Field
Report to: Vice President, Corporate Partnerships Sales & Services
FLSA Status: Exempt

Summary:
The Coordinator, Sponsorship Analyst will help administer and maintain the department’s CRM system, while working to organize and model customer, transactional, and financial data to support business decisions, sales, and marketing strategy.

Essential Duties and Responsibilities:
• Input and update contact information, sales opportunities, billing information, and distribution lists in the CRM system
• Contribute to the development of CRM / SQL / .net reports and dashboards
• Learn, document, and support proper CRM business practices
• Analyze Repucom, Scarborough, and Turnkey data and assist the sponsorship team in translating the information to clients and prospective clients
• Support other sales administration tasks as needed
• Stay abreast of current developments in the field of statistical sports and industry research and integrate these into our sales processes
• Perform and communicate statistical studies on subjects of interest in Baseball
• Generate statistical reports and provide access to statistical information for the corporate sales and service staff
• Liaison with Business Analytics Department

Qualifications:
• Experience working in a project-based environment with emphasis on meeting deadlines
• Excellent written and verbal communication skills
• Detail-oriented with good organizational skills, ability to multi-task
• Computer Science, Business Technology, Management Information Systems or a related field is preferred; MA or doctoral degree in Statistics and/or Mathematics is a plus


Education and / or Experience:
• Bachelor’s Degree in Computer Science, Economics, Business, Engineering or related field

Computer Skills:
• Experience with SQL or other database querying language
• Strong Microsoft Excel Skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working with a CRM solution?
2. Have you done a research or analytics project for a corporation?
3. How would you describe your work style?
4. Explain the type of work you do now and the types of interactions you have with others.
5. What interests you about this position and working for the Mets?
6. What is your salary expectation for this position?


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Sales & Marketing: Corporate Sponsorship Sales
Director, Client Services - New York Mets (Flushing, NY)

Job Title: Director, Client Services
Department: Corporate Partnership Sales & Services
Location: Citi Field
Report to: Vice President, Corporate Partnership Sales & Services
FLSA Status: Exempt
Prepared Date: July 2014

Summary:
Oversee the Corporate Service staff with the focus on creating and growing mutually beneficial long-term partnerships while also providing unparalleled customer service.

Essential Duties and Responsibilities:
• Coordinate execution of all deliverables of corporate partnerships including in-stadium signage, television, and print advertising, promotional days, digital media, etc.
• Maintain consistent high-level communication with our key partners
• Appropriately delegate service duties to staff to optimize results
• Communicate with internal departments and media partners to explain our team and partner objectives
• Innovate new ideas and concepts for recaps, hospitality, ROI tracking, etc.
• Assist Vice President with other related day-to-day tasks in the management of our sponsorship portfolio (i.e., support on key renewals, client hostings, etc.)
• Assist in the creation and implementation of a department budget

Supervisory Responsibilities:
• Complete Performance Appraisals in conjunction with Vice President, Corporate Partnership Sales & Services.
• Additional responsibilities TBD

Qualifications:
• Bachelor’s degree required
• A minimum of five (5) years of experience working in the sports marketplace with a complete understanding of the Service environment.
• Ability to establish and maintain strong relationships with corporate clients and co-workers.
• Superior interpersonal skills.
• Excellent written and verbal communication skill required.
• Solid planning and organizational abilities.
• Must be willing to work extended hours necessary to achieve personal and department goals.
• Strong knowledge of MS Office with an emphasis on Excel, Word, and PowerPoint.
• Driver’s license required.


Physical Demands:
• While performing the duties of this job, the employee is regularly required to stand and walk for long periods of time. The employee is frequently required to sit and must regularly lift and/or move up to 25 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary expectation?
2. Describe your Corporate Partnerships/Sales & Services background as it relates to this position.
3. Describe how you would handle a difficult client.
4. Do you have the ability to work nights and weekends?
5. How would you describe your work style?


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Sales & Marketing: Premium/Suite Service
Coordinator, Premium Sales and Service - New York Yankees (Bronx, NY)

Description: Responsible for assisting the Premium Sales and Service Team with ticket fulfillment, tracking and reporting of revenue.

Primary Responsibilities:

  • Assist Premium Sales and Service Managers in planning, execution and tracking success of sales and service events with utilization of Microsoft CRM
  • Work closely with the sales manager to track receivables and secure payment for all Premium accounts
  • Work with all members of the Premium Sales and Service department to provide the highest level of customer service and fulfillment to luxury seat and suite holders
  • Develop reports that include, but are not limited to, recap and success of all Premium Sales and Service events
  • Track and manage all new business for the Premium Sales and Service department
  • Responsible for game/event duties as needed for sales, customer service, and will call
  • Other duties as assigned
     

Qualifications and Experience:

  • Bachelors degree in Sports Management or a related field
  • Proven experience with Archtics and Microsoft CRM
  • Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint)
  • Minimum 2 years experience in ticket servicing preferred
  • Ability to multitask and prioritize
  • Strong written, verbal and interpersonal skills
  • Requires Continual attention to detail and a high level of organization
  • Flexible work schedule and ability to work in an outside stadium environment

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. The New York Yankees is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have proven experience with Archtics and Microsoft CRM?
2. If you answered yes to question one, please provide examples.
3. Yes/No: Do you have a minimum of two years experience in ticket servicing?
4. If you answered yes to question three, please provide examples.
5. Yes/ No: Do you meet all of the qualifications for this position?


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Sales & Marketing: Premium/Suite Service
Specialist, Premium Experience - New York Yankees (Bronx, NY)

Description:
Support Premium Sales and Service Department efforts by assisting in the execution of premium benefits, value-added programs and events that enhance the overall client experience. The goal of the Premium Experience Specialist is to help drive retention rates by consistently delivering superior service and providing a one-of-a-kind experience for Premium Suite Licensees. Requires a highly motivated, team-oriented individual with exceptional organizational and interpersonal skills, who is willing and able to work extended hours.

Primary Responsibilities:
• Assist in all aspects of premium benefits fulfillment
• Coordinate the planning and execution of game day and non-game day events
• Manage premium club by serving as a dedicated contact for Premium Licensees and creating unique game day experiences that enhance/activate premium club spaces
• Responsible for developing strong relationships with Premium Licensees by effectively conducting touchpoints
• Track and maintain up-to-date client information, benefits, events and touchpoints in CRM
• Assist in the creation, management and analysis of data from CRM and client surveys to improve service initiatives, retention rates and customer satisfaction
• Assist in the development, execution and tracking of Premium Sales and Service communication and newsletters, including management of up-to-date customer lists and contact information
• Contribute to the day-to-day needs of Premium Licensees, including but not limited to benefit requests and event fulfillment
• Liaise with the Ticket Operations Department to ensure all game day operational needs are met
• Work with Legends Hospitality, Stadium Operations and Suite Services to ensure seamless catering and operations processes
• Other duties as assigned

Qualifications and Experience:
• Bachelor’s degree in a related field preferred, but not required
• 2-3 years service experience in sports, hospitality and/or entertainment industry preferred
• Demonstrated customer service experience
• Strong written, verbal and interpersonal skills
• Proficient in Microsoft Office (Word, Excel and PowerPoint) and Outlook)
• Experience using Archtics and customer relationship management (CRM) systems
• Able to work well within a team environment
• Ability to multi-task and prioritize
• Proven ability to maintain confidential and sensitive information
• Flexible work schedule and ability to work in an outside stadium environment

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. The New York Yankees is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you worked in a full-time service position in the sports, hospitality and/or entertainment industry for two or more years?
2. If you answered yes to question 1 please provide examples.
3. Do you have experience servicing high level clientele (e.g., CEO, President, CFO, etc.)?
4. If you answered yes to question 2 please provide examples.
5. Do you have experience using Archtics and/or customer relationship management (CRM) systems?
6. If you answered yes to question 3 please provide examples.
7. What are your salary requirements?


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Sales & Marketing: Premium/Suite Service
Premium Services Coordinator - Oakland Athletics (Oakland, CA)

The Oakland Athletics Premium Services Department has a Premium Services Coordinator position opening.  This full-time position will report directly to the Premium Services Manager and is responsible for but not limited to the following:

Duties/Expectations:

• Game Day management and operations of Suites, Diamond Level, and Field Box.
• Manage Suite and Premium Staffing, including hiring, training, scheduling and game day management of employees.
• Work with Premium Services Manager, Ticket Services Retention team, and service staff to ensure long-term customer growth and retention with product planning and customer development. 
• Play a critical role in maintaining the department budget to ensure efficiency and productivity, by monitoring compliance with the departmental budget and making appropriate purchasing decisions for the department.
• Work with Stadium Operations, Ticket Sales, and Ticket Services leaders to ensure Premium Clients are ticketed and serviced in appropriate fashion.
• Represent the Company in respect to all Diamond Level, Field Box, and Suite clients to ensure successful management of their experiences at games, including handling ticketing and experiential needs and requests and troubleshoot issues with stadium and food service staff.
• Support Organizational culture in creation, development and growth of customer profiles for existing clients using in-house CRM system and transactional data to be used to maximize and personalize each individual experience and product offering.
• Coordinate with Ticket Services on ticket printing, distribution, ticket processing, invoicing, and the development of all collateral material both off and on-line for the suites.
• Coordinate with Ticket Services successful management of single game buyers’ experiences in order to cultivate single buyers for potential plan lead options.
• Develop strong relationships with existing season ticket holders and coordinate with Ticket Services to maximize renewal of accounts.
• Work with Sr. Management to create fresh and unique experiences for all of our guests both on game day and with outside events.
• Work with Premium Services Manger, AEG and stadium staff to ensure suite seating areas are maintained, installed and removed, and presentable for premium clientele.
• Assist Ticket Sales staff in overall customer development and retention and new customer acquisition and upselling current client base.
• Assist in accurate reporting, proper dynamic pricing, inventory management, and fulfillment of corporate contracts and requests for premium products.

Qualifications/Requirements:

• BA or BS college degree required
• Detail oriented with the ability to prioritize and work independently
• Must possess strong interpersonal skills and have experience managing client relationships
• Candidate must be available to work each home game including various nights, weekends, and holidays to ensure the Premium areas are running as expected and services are being delivered

The Oakland A’s are an Equal Opportunity Employer


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Sales & Marketing: Ticket Sales
Ticket Sales Consultant - Salt River Fields: Spring Training Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)

Job Description

The selected candidates will participate in a 6-month growth-oriented sports sales career development program. Participation in this program will include sales training from the Arizona Diamondbacks and exposure to selling some of the most highly sought after tickets in Spring Training. This is an entry level position focused on selling season, single-game, and group tickets. Sales will be focused through outbound and inbound calls in addition to in-person meetings at the ballpark. This program provides training, teaches sales fundamentals and presentation skills. The intent of the program is to expand the employee's ability to a level that will merit consideration to a full time sales position within the sports marketing industry.

Pay will be $9.00/hour plus commission and bonus opportunities. No other benefits will be offered. The average work week will be 40 hours leading up to Spring Training; however, the employee’s schedule is always subject to operational needs and will go under 40 hours per week at times. Relocation will be at candidate’s expense.

Responsibilities
• Make a minimum of 40-50 outbound sales calls daily from provided lists to individual buyers, businesses, schools, canceled plans as well as referrals.
• Proactively develop new sales leads daily.
• Meet or exceed daily, weekly, monthly and season sales goals.
• Schedule appointments, conduct ballpark tours, and sell ticket packages.
• Provide superior customer service to clients, existing ticket holders, prospects and any inbound calls.
• Represent Salt River Fields, the Arizona Diamondbacks and Colorado Rockies in the most positive way on game days when interacting with clients and prospects.
• Attend daily and weekly meetings and training sessions.
• Work various events at SRF on weekends and nights as needed.
• Other duties as assigned.

Qualifications
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Strong communication skills
• Strong desire to work in sports
• Customer service or sales experience
• Motivated to learn and take direction

Preferences
• Proficiency in Microsoft Office Suite
• CRM or ticket system experience

*A cover letter is strongly recommended with your online submission.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you accept that this position is a temporary, seasonal position with no relocation assistance? YES or NO
2. Can you pass a pre-employment background check and drug screening? YES or NO


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Sales & Marketing: Ticket Sales
Inside Sales Representative - San Diego Padres (San Diego, CA)

Please No Phone Calls or Emails.

JOB DESCRIPTION:
If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the San Diego Padres have an open door. This is an entry-level position focused on making outbound phones calls to fans and local businesses in an effort to set face to face appointments for the Membership Development Account Executives. Throughout the program, the individual will be responsible for an individual goal and top performers will be considered for growth opportunities within the San Diego Padres organization. As a whole, the Inside Sales department is designed to build a career foundation for ambitious individuals looking to make an impact in the sports industry.

JOB RESPONSIBILITIES:
• Reports daily to the Inside Sales Manager
• Makes 80-100 telephone sales calls per shift from provided lists to set up face to face appointments to be run by Membership Development Account Executives
• Provides top notch customer service to callers from our main ticket line as well as maximizes sales from this source
• Represents the Padres in the most positive way on game days when interacting with clients and prospects at Padres sales tables or at their seats
• Additional responsibilities as assigned by the Inside Sales Manager

QUALIFICATIONS:
• A strong desire to start a career with a team that has ample opportunity for growth. Must possess a strong commitment to the sports industry, a passion for sales, a strong work ethic, competitiveness, a positive team first attitude, and a thirst to learn

• Individuals must be self-starters and comfortable making cold calls
• College degree preferred/currently enrolled in a university or equivalent experience
• Fluently bilingual in English/Spanish a plus
• Individuals must be proficient in Microsoft Office including Word, Excel, and Outlook.
 

The San Diego Padres are an Equal Opportunity Employer.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Where did you graduate from college?
2. Do you speak and write fluent Spanish?
3. What was your best learning experience working in sports?
4. Why do you think you’d be successful in sales?
5. Why the San Diego Padres?


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Sales & Marketing: Internet Marketing
Marketing Specialist - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking responsible for driving brand awareness through tradeshows, advertising campaigns and social media. This position will develop, execute and maintain marketing strategies/plans to meet company and marketing objectives.  Working with various departments within Tickets.com, this role will evaluate customer research, market conditions, and competitor data and implement marketing plan changes as needed.

If you think you're a good fit for the Marketing Specialist position and our team, we'd love to hear from you!

Position Requirements:

  • Bachelor degree or minimum of 4 years relevant professional experience in Marketing, Advertising, Business, or related field
  • Motivated, self-starter that requires very little direction with excellent organizational skills and strong attention to detail a must
  • Excellent verbal and written communication skills
  • Proficient with PC software programs including Microsoft Word, Excel, Outlook, and PowerPoint
  • Proven experience with Google AdWords, Bing/Yahoo Ad Center and Facebook advertising
  • Ability to write and communicate messages clearly and concisely
  • Willingness to work in a very fast-paced environment
  • Ability to effectively manage multiple tasks, meet deadlines, and work on a team as well as independently
  • Proven experience researching, developing and presenting creative marketing strategies and plans
  • Strong work ethic and very reliable
  • Ability to travel 10%
  • Experience with HTML, as well as online and social media marketing preferred

Tickets.com is an Equal Opportunity Employer.

 


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Sales & Marketing: Ticket Operations
Assistant Ticket Manager - Washington Nationals (Washington, DC)

Summary:

The Assistant Ticket Managers are responsible for the management of all ticket sellers and interns. Duties include balancing ticket sales, game preparation and management, generating reports, assist in the management of all Box Offices, and interacting with multiple departments. The Assistant Ticket Managers are also responsible for selling, printing and mailing of all tickets, and handling customer service issues. The Assistant Ticket Managers ensure that the ticket office is running efficiently through proper training and leadership. The positions are focused in the areas of Season Tickets, Rewards Program, Vault, Satellite Box Offices, Stadium/Special Events.

Essential Duties and Responsibilities: 

  • Interview, hire, train and terminate all ticket selling staff, supervisors and interns at Nationals Park/Space Coast Stadium, Fl.
  • Manage all ticket selling staff, and interns, during game-time and non-game-time activities at the ballpark.
  • Maintain the monthly staffing schedules for Ticket Sellers and Interns.
  • Process, print and distribute season, group and individual game tickets.
  • Administer Nationals Red Carpet Rewards (NRCR) benefit program for Nationals Season Ticket Holders.
  • Manage and track NRCR inventory and monitor program usage through reporting.
  • Collaborate with existing staff in formulating more efficient guidelines to govern interdepartmental policies and procedures.
  • Supervise and train staff in fulfillment of Nationals Red Carpet Rewards (NRCR) requests.
  • Process ticket exchanges in accordance with the Nationals Season Ticket Holder Exchange policy.
  • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns.
  • Assist in the implementation and management of online ticketing promotions.
  • Interact with other departments in the sale and fulfillment of ticket requests; i.e. marketing, promotions, community relations, foundation etc.
  • Assist sales department in the sales and fulfillment of season, group, and individual ticket requests.
  • Collaborate with sponsorship companies and organizations in the printing, distribution and online management of Nationals tickets.
  • Assist in the creation and implementation of marketing promotions and ticket initiatives.
  • Generate reports based on promotions, sales, inventory, etc.
  • Utilize ticketing system to process all internal/external ticket requests.
  • Update, improve and reconcile the archival system for each seasons game day vouchers and coupons.
  • Assist in the proofing of all TDC price additions/changes at Nationals Park/Space Coast Stadium, Fl.
  • Assist in the proofing of on all seating manifest for baseball and special events at Nationals Park/Space Coast Stadium, Fl.
  • Set up and prepare all box office locations at Nationals Park and Space Coast Stadium, Fl.
  • Review payment reports with accounting & finance departments.
  • Supervise closeout and reconciliation of seasonal ticket selling staff.
  • Assist in payroll review and adherence to strict budgetary guidelines. 
  • Calculate and reconcile cash and other payment methods.
  • Preparation of closeout and nightly deposits.
  • Assist in creation and support of any ticketed concerts, special events, and promotions held at Nationals Park/Space Coast Stadium, Fl.
  • Conduct over-the-counter sales and processing will call for walk up patrons.
  • Perform general administrative tasks such as filing, record maintenance, etc.
  • Other duties as assigned by Manager, Box Office and Director, Ticket Operations.

Requirements:

Minimum Education and Experience Requirements:

  • Bachelor's Degree or 3-5 years equivalent related working experience.
  • Prior customer service experience, preferably 3-5 years.
  • Prior cash handling and settlement of large scale deposits.
  • Prior supervisory experience, preferably 1-3 years.
  • 3-5 years experience with computerized ticketing systems (i.e. Tickets.com, Ticketmaster).

Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Box office knowledge and experience in high volume/high traffic/in person customer service environment.
  • Proven record of maintaining high level of technical skills, keeping current with emerging box office trend both technically and interpersonally.
  • Experience with and ability to frequently work long & irregular hours including nights, weekends, and holidays.
  • Must have excellent oral and written communication skills as well as excellent interpersonal skills.
  • Excellent organizational abilities to handle multiple tasks, establish priorities, consistently meet deadlines and operate under pressure.
  • Attention to detail including excellent time management.

Preferred:

  • Team and/or sports experience. 
  • Knowledge of MLB policies and procedures.
  • Prior experience with the Tickets.com ticketing system.
  • Prior experience with points based rewards programs.

Physical/Environmental Requirements:   

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you live in DC, Maryland, or Virginia?
2. Do you have a minimum of 3 years experience in Ticketing? If yes, please explain.
3. Yes/No. Do you have a minimum of 3 years experience with computerized ticketing systems (i.e. Tickets.com, Ticketmaster)?
4. Yes/No. Do you have experience with reconciliation of large scale deposits?


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Sales & Marketing: Client Retention/Customer Service
Ticket Specialist - Washington Nationals Baseball Club, LLC (Washington, DC)

Summary:

The Ticket Specialist position will work in conjunction with the Ticket Services and Ticket Operations staff with a focus on the continued success of the Virtual Ticketing program. The primary responsibilities of the position will include: identifying and resolving season plan holder card issues at the ballpark gates, servicing season plan holders at the Season Plan Holder Lounge, printing and delivery of new cards, providing tutorials for new Season Plan Holders on how to use their cards and the online portal, and assisting with the Nationals eCash program. Additionally, the position will support elements of the Nationals online loyalty program (Red Carpet Rewards) and be expected to participate in training that will enable knowledgeable interfacing with the Nationals ticketing platforms (i.e. ProVenue) tied to selling, exchanging and upgrading tickets.

The Ticket Specialist will have the opportunity to learn more about the business operations of a baseball team including sales, service and direct marketing efforts aimed at driving attendance and providing added-value to season plan holders. The individual should be tech-savvy and experienced with Microsoft Excel and tablet technology (i.e. iPad). They will be expected to work Nationals home games, with additional hours being included for office work. The ideal candidate is passionate about the sports, service and sales industry.

    Essential Duties and Responsibilities:

     

  • Provide gameday support and expertise for season plan holder card issues inquiries and:
    o Act as the first line of customer service at the gates for season plan holders experiencing issues with virtual ticketing.
    o Provide customer service at the Season Ticket Services location related to issues including, but not limited to, ticketing, campaign manager offers and e-cash.
    o Work at the Box Office and Advanced Ticket Sales Booth as needed to facilitate the sale of tickets, Will Call and upgrades/exchanges.
  • Run batching, printing and mailing of new cards to recipients. Includes printing and mailing replacement cards.
  • Making phone calls to assist with complex ticket exchange issues.
  • Support elements of the Red Carpet Rewards Program including
    o Proficient use of the back-end portal tied to loyalty program
    o Processing RCR redemptions not covered by API's
    o Execution of promotional and direct marketing offers
     
  • Supporting the facilitation of experiential-based auction winners
  • Other duties as assigned

Requirements:


Minimum Education and Experience Requirements

  • Undergraduate degree from an accredited four-year college/university
  • A minimum of 1 year experience in customer service.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Candidate must be sufficient in Microsoft Excel and tablet technology (i.e. iPad).
  • Able to work nights, holidays, and weekends, including Nationals home games with additional hours included for office work.
  • Must be able to address and solve problems quickly and effectively.
  • Punctual and reliable attendance.

Physical/Environmental Requirements

  • Gameday Seasonal: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have one year of customer service expierence? If yes, please explain.
2. Yes/No. Do you have expierence resolving conflicts for customers? If yes, please explain.
3. Yes/No. Are you available to work for all Nationals home games?
4. Yes/No. Do you have a bachelor's degree from an accredited university or are you enrolled in a graduate program?


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