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Current available jobs in Sales & Marketing:


» Activation Specialist, Corporate Partnerships - Chicago Cubs (Chicago, IL)
» Ticket Operations Part-Time Associate - Chicago Cubs (Chicago, IL)
» Sales Consultant - Houston Astros (Houston, TX)
» Account Executive, Group Sales - Houston Astros (Houston, TX)
» Account Executive, Season Ticket Sales - Houston Astros (Houston, TX)
» Manager, Media Strategy - Houston Astros (Houston, TX)
» Senior Manager of Corporate Partnerships - Kansas City Royals (Kansas City, MO)
» Director, Corporate Partnership Sales - New York Mets (Flushing, NY)
» Ticket Sales Representative - New York Mets (Flushing, NY)
» Coordinator, Sponsorship Analyst - New York Mets (Flushing, NY)
» Account Executive - Oakland Athletics (Oakland, CA)
» Ticket Sales and Services Internship - Pittsburgh Pirates (Pittsburgh, PA)
» Customer Service Representative (Seasonal) - Pittsburgh Pirates (Pittsburgh, PA)
» Ticket Operations Assistant - Pittsburgh Pirates (Pittsburgh, PA)
» Ticket Sales Consultant - Salt River Fields: Spring Training Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)
» Youth Ballpark Tournament Director - Seasonal - Texas Rangers (Arlington, TX)
» Inside Sales Representative - Bilingual - Texas Rangers (Arlington, TX)
» Inside Sales Representative - Texas Rangers (Arlington, TX)
» Full Service Account Executive - Texas Rangers (Arlington, TX)
» Account Executive, Ticket Sales - Washington Nationals (Washington, DC)



Sales & Marketing: Sponsorship Services/Activation
Activation Specialist, Corporate Partnerships - Chicago Cubs (Chicago, IL)

ROLE

This position will serve as point of contact for assigned partners and is responsible for all partnership account activation. The role must ensure that all elments of assigned partnership accounts are fullfiled using the highest level of customer service. Additionally, this person will proactively bring activation ideas to partners to help grow their business; independent judgment is required to plan, prioritize and organize diversified workload.

RESPONSIBILITIES

  • Utilize client objectives and goals to develop activation strategies that drive our partner’s business
  • Greet, support, and serve current and potential clients daily, at games, and as requested.
  • Research, create, develop, implement, track and evaluate promotions for partners in accordance with internal and external guidelines.
  • Prepare, order, coordinate, and obtain partner media prior to a promotion or event.
  • Maintain accurate fulfillment and contact information, utilizing salesforce.com
  • Research, forecast, prepare, track and report all partner promotional budgets.
  • Implement, activate and track all assigned partner contracts to ensure that all elements are fulfilled, excuted and reported accurately.
  • Work crosspfunctionally across multiple internal departments to represent best interest of our partners in regards to all aspects of promoting and managing all Cubs assets and other department responsibilities including but not limited to, special projects and promotions.
  • Uncover and document partners’ key initiatives and priorities through interactions at appropriate levels of the assigned category/accounts. Support the Account Manager in the development of an account sales strategy that translates these initiatives and priorities into opportunities for Chicago Cubs solutions, activations, and services.
  • Participate in the development and implementation of key operating mechanisms for the Chicago Cubs Corporate Partnerships team to ensure execution of the sales strategy.
  • Develop and maintain a high level of partner satisfation by anticipating needs and through consistent high quality interactions with partner leadership.
  • Proactively monitor and escalate service issues to drive partner NPS
  • Assist with the renewal of assigned corporate partner agrements as they expire including assessing the level at which renewal should be achieved.
  • Oversee creation and delivery of partnership recap reports

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree from an accredited 4-year university
  • At least 2 years experience in either a sales account/client management or partnership activation role
  • Demonstrated knowledge of partnership activation and marketing principles
  • Demonstrated customer service and client management experience
  • Demonstrated rapid responsiveness, including proactive management between company/organization and client(s).
  • Demonstrated critical thinking, analytical, and project management skills
  • Demonstrated interpersonal communication and presentation skills
  • Ability to work collaboratively with a variety of highly motivated sales professionals
  • Able to work non-standard - including evening and weekend - hours

PREFERRED QUALIFICATIONS

  • Bachelor’s Degree in Sales or Marketing
  • Advanced degree
  • Deep knowledge of sports marketing and partnership activation offerings
  • Experience with a professional sports property
  • Experience with Sports/Advertising/Experiential Marketing Agency or as Brand Manager with a CPG company working on significant product lines

The Chicago Cubs are an Equal Opportunity Employer

 


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Sales & Marketing: Ticket Operations
Ticket Operations Part-Time Associate - Chicago Cubs (Chicago, IL)

Chicago Cubs Part-Time Associates play vital roles in executing day-to-day tasks and activities within their respective departments. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive, and reliable. 

These positions will be scheduled for 15-25 hours per week. Departmental placement of successful applicants will be determined per required qualifications and through the screening and selection process.

The Ticket Operations Part-Time Associate will assist the Manager, Ticket Operations with all aspects of ticket operations including order processing, invoicing, ticket printing and payment.

Responsibilities:

  • Assist sales staff with renewal of all ticketing products
  • Provide direct support to ticket operations staff by coordinating order processing and system input
  • Prepare and deliver follow up communication with season ticket holders
  • Responsible for tracking and reporting payments
  • Update customer accounts in ticketing system & CRM as required
  • Provide support for games and special events
  • Standard office procedures including filing, mailing and data entry
  • Other related duties as assigned

Required Qualifications:

  • Strong oral and written communication skills
  • Demonstrated attention to detail and organization
  • Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
  • Demonstrated ability to multi-task, think creatively and problem solve
  • Must be available to work from September-March
  • Ability to work non-traditional hours, including nights, weekends, and holidays

Desired Qualifications:

  • College Degree in: Business, Communications, Hospitality, Marketing, Sales, or related field
  • Experience with Tickets.com’s Pro Venue platform and Sales Force or other CRM a plus

The Chicago Cubs are an equal opportunity employer.


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Sales & Marketing: Ticket Sales
Sales Consultant - Houston Astros (Houston, TX)

Description:

The Houston Astros are seeking driven and positive individuals who are committed to becoming sports and entertainment sales leaders. This position allows the opportunity for involvement in a career growth-oriented sports sales development program which focuses on developing the skills needed to become a full menu sales professional. The intent of this program is to expand the Sales Consultant’s abilities to a level that will merit consideration for a promotion to the next level within the sports industry following successful completion of the program. The responsibilities include selling season tickets, partial season ticket plans, group tickets, single game luxury suites and other premium inventory. Revenue will be generated via phone (outbound and inbound calls) and face-to-face ballpark tours.

Responsibilities:

• Sell new full season tickets, partial season ticket plans, group tickets and single game luxury suites
• Make 100 outbound phone calls daily
• Set appointments, show seats, and give ballpark tours with the intent to close business
• Answer incoming single game calls with the ability to up-sell callers into packages, groups, and suite rentals
• Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients)
• Represent the organization at in-house ballpark events and off-site community events promoting tickets
• Prospect and qualify all potential sales opportunities in addition to the leads you are provided
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• Provide excellent customer service to prospects and current clients over the phone and at games
• Attend weekly meetings and role-play training sessions

Qualifications:

• Bachelor’s degree in Business, Sports Management, Marketing or related field or related and relevant sales experience
• Commitment to personal integrity
• Strong organizational and communication skills
• Excellent customer service skills
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Desire to be a sales industry leader
• Ability to work as a team player
• Ability to present sales material to potential clients
• Proficiency in basic computer software programs

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. I have previous work experience in sales or customer service.
2. I understand this job requires working hours outside of the normal work week (including games, evenings, weekends, and some holidays).
3. I have previous work experience in professional or collegiate sports.
4. I am available to meet face to face at Minute Maid Park in Houston at my own cost should I be invited following a phone interview.
5. I am bi/multi-lingual.


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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - Houston Astros (Houston, TX)

The Houston Astros are seeking driven and positive individuals who are committed to becoming sports and entertainment sales leaders. The primary focus of this position is selling Houston Astros group tickets. Group Sales Account Executives will plan and coordinate large group events and group specific theme nights, directed at generating ticket sales. All relationships will be derived from making outgoing calls and scheduling face-to-face ballpark tours. Additional responsibilities include selling season tickets, partial season ticket plans, and other assignments deemed necessary by management. Revenue will be generated via phone (outbound and inbound calls) and face-to-face ballpark tours.

Responsibilities:

• Make sales calls from category lists to area organizations and follow up as necessary.
• Build relationships to provide repeat business for the Houston Astros.
• Proactively create opportunities for new business with existing customers.
• Provide superior and professional customer service to clients, as expected by all Houston Astros team members.
• Perform game day responsibilities, including entertaining clients and fulfilling large group events commitments.
• Set appointments, show seats, and give ballpark tours with the intent to close business.
• Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients).
• Represent the organization at in-house ballpark events and off-site community events promoting ticket sales and the club.
• Prospect and qualify all potential sales opportunities in addition to the leads you are provided.
• Maintain computerized records of all group ticket customers and prospects with our CRM system.
• Attend weekly meetings and role-play training sessions.
• Coordinate with other departments to organize and implement large/group theme nights.
• Meet or exceed weekly, monthly, and yearly sales goals.

Qualifications:

• Bachelor’s degree in Business, Sports Management, Marketing or related field and/or equivalent, related sales experience.
• At least one year of related ticket sales experience, preferably in group ticket sales.
• Commitment to personal integrity.
• Strong organizational and communication skills.
• Excellent customer service skills.
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned.
• Ability to work as a team player.
• Ability to present sales material to potential clients.
• Proficiency in basic computer software programs.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least ONE YEAR of ticket sales experience?
2. Do you speak any additional languages?


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Sales & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Houston Astros (Houston, TX)

Department:       Ticket Sales & Service
Supervisor:         Director, Season Ticket Sales
Classification:     Full-time (Non Exempt)
Compensation:   Salary plus ability to earn commissions

The Houston Astros are seeking driven and positive individuals who are committed to becoming sports and entertainment sales leaders. The primary focus of this position is selling Houston Astros season ticket packages. All relationships will be derived from making outbound calls, scheduling face-to-face ballpark tours and conducting out of office appointments.

Essential Duties & Responsibilities:

•    Sell new full & partial season tickets, group tickets and single game suites.
•    High volume outbound calling.
•    Set appointments, show seats, and give ballpark tours with the intent to close business.
•    Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit             clients).
•    Represent the organization at in-house ballpark events and off-site community events promoting sales.
•    Prospect and qualify all potential sales opportunities in addition to the leads provided.
•    Maintain computerized records of all season ticket customers and prospects with our CRM system.
•    Provide excellent customer service to prospects and current clients over the phone and during games and        events.
•    Attend weekly meetings and actively participate in training sessions.

Education and/or Experience:

•    Bachelor’s degree in Business, Sports Management, Marketing or related field or equivalent and related            work experience as a successful sales professional.
•    Strong desire to be a sales industry leader
•    Ability to comfortably and persuasively present sales material to potential clients.
•    At least one year of related ticket sales experience with a professional sports team preferred.  
•    Excellent customer service skills.
•    Strong organizational and communication skills.
•    Commitment to personal integrity.
•    Determined self-starter.
•    Ability to work as a team player.
•    Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as        assigned.
•    Proficiency in basic computer software programs. 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you speak any additional languages?


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Sales & Marketing: Marketing
Manager, Media Strategy - Houston Astros (Houston, TX)

Department: Marketing
Supervisor: Vice President, Marketing & Strategy
Classification: Exempt

Summary:

This position is responsible for driving the club’s advertising and media strategy across general market, multicultural advertising and social media.

Essential Duties and Responsibilities:

Media Planning
• Create strategic Media Plans for all promotions, events, sponsor initiatives, community initiatives, etc. and facilitate execution. Plans should be holistic and cohesive across all mediums.
• Identify overall club marketing priorities with Vice President, and plan advertising resources accordingly to drive top initiatives.
• Lead execution of advertising and media plans, collaborating across the Astros organization to drive to completion.
• Work with Marketing Analytics to create and identify fan segments and profiles and deliver targeted advertising campaigns to a relevant audience.
• Coordinate and align the efforts of general market advertising, social media and market development activities to the overall goals of the marketing department and organization.

Advertising
• Responsible for the ultimate effectiveness of advertising, measured by ticket conversion and ROI.
• Collaborate with analytics to track campaign results and develop hypotheses for optimization.
• Develop ways to measure campaign effectiveness including engagement and ROI.
• Oversee and approve all advertising creative ensuring that each message fits the Astros brands and connects with the target audience.
• Manage the Coordinator, Media and Advertising and oversee and approve all day-to-day advertising activities across Astros.com, emails, digital, TV, print, radio and mobile Collaborate with Corporate Partnerships to develop ways to activate the Astros brand with partners and sponsors.

Reporting and Analytics
• Provide reports of the effectiveness of all advertising campaigns including email, social, digital and mobile.
• Develop methods to better track the effectiveness and results of print, radio and TV advertising
• Work with analytics to develop fan profiles and utilize those profiles to target messaging and ensure that communications are relevant.
• Utilize Scarborough research and other available databases to research and recommend methods to most effectively reach targeted fans.

Social Media
• Responsible for the overall social media strategy of the club and aligning that strategy to advertising efforts and club and marketing goals.
• Proactively research trends, best practices and emerging technologies to stay on the forefront of new media and establish the Astros as a leader in social media.
• Work with Manager, Social Media to create a social media strategy and calendar for all marketing priorities.
• Work closely with Manager, Social Media on social media analytics to determine the most successful posts, campaigns and improve interaction and ROI.

Market Development
• Responsible for the overall multicultural marketing and advertising strategy of the club.
• Develop partnerships and relationships with Spanish TV, radio and print media outlets to develop and extend the Astros brand in the Hispanic community.
• Develop the club’s efforts to reach African American, Asian and other targeted fan bases including advertising efforts and new events and promotions.
• Work with Special Events and Corporate Partnerships to develop game-day events to reach multicultural markets.
• Oversee all day-to-day multicultural marketing activities including press release translations, astrosdehouston.com, Spanish emails, Spanish social media, Cronicas (magazine) and all other Spanish advertising initiatives (radio, TV, print).
• Other duties as assigned.


Education and/or Experience:

• Bachelor’s degree required with emphasis in Marketing and/or Communications or Advertising preferred.
• 4-6 years’ experience in marketing, advertising or communication related role(s).
• Team player with strong attention to detail.
• Exceptional organizational skills, with ability to juggle multiple assignments simultaneously while meeting deadlines.
• Ability to communicate confidently in a clear and concise manner regarding details of the department as related to the organization as a whole.
• Proven effectiveness working with internal and external partners.
• Possess a positive demeanor.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 4 year's Marketing experience?
2. Do you speak any additional languages?


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Sales & Marketing: Corporate Sponsorship Sales
Senior Manager of Corporate Partnerships - Kansas City Royals (Kansas City, MO)

JOB DESCRIPTION

Generate new business locally, regionally, and nationally as well as manage existing corporate accounts level.  Develop fully integrated sponsorship packages that partner corporate brands with the Royals brand and Major League Baseball.  Reports to Sr. Director- Corporate Sponsorships & Broadcast Sales.

ACCOUNTABILITIES

  • Prospect and close new Corporate Partners utilizing Royals assets and Royals Radio Network.
  • Research, develop and manage a list of potential new partners utilizing sales tools.
  • Generate significant revenue through new business.
  • Create and develop comprehensive proposals & presentations designed to meet clients’ objectives.
  • Develop & manage Sponsorship relationships.
  • Collaborate and interact with service staff on implementation of sponsorships and contract fulfillment.
  • Generate revenues in accordance with specific budgetary goals.
  • Maintain daily communication with clients and prospects.
  • Perform research related to partner development & relevant industry categories.
  • Manage assets including radio advertising, ballpark signage, CrownVision & LED advertising, program advertising, scorecard advertising, yearbook advertising, pocket schedules, ticket backs, in-stadium promos & special events, sponsor hospitality, parking back advertising, ticket envelopes, premium give-a-ways, Stadium club fees associated with sponsorship agreements, licensing fees, charity sponsorships, season tickets & suites.
  • Assist in client collections to ensure 100% payment for all accounts.
  • Assist in a variety of department-related duties on event nights.
  • Participate in all department events and sponsor entertainment activities.
  • Complete all assigned tasks and responsibilities in a timely fashion as well as perform additional duties as needed.

REQUIREMENTS

  • B.A. or B.S. from an accredited college/university & at least five (5) years of experience in Sponsorship Sales (preferably in Sports Industry)
  • Proven track record in relationship building and networking skills with the ability to interact effectively and professionally
  • National and Regional clients and agency contacts are a plus
  • Radio sales experience a plus
  • Exceptional organizational skills with an ability to effectively multi-task
  • Excellent communication, organizational, and presentation skills.
  • Detail oriented with excellent time management and organizational skills
  • Exceptional attention to detail
  • Proven analytical ability, creative problem-solving & conflict management skills
  • Self-motivated while also team oriented
  • Proficient in Microsoft Office Products (Excel, PowerPoint, Word)
  • Available to travel as needed
  • Available to attend company related events/games & work a flexible schedule including evenings, weekends & holidays

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a bachelor's degree from a four-year accredited college or university?
2. Yes or No: Do you have at least 5 years' experience in sponsorship sales?
3. Yes or No: Do you have experience in Sponsorship Sales in a sports industry?
4. Yes or No: Do you have any experience in radio sales?
5. Yes or No: Are you able to travel?
6. Yes or No: Are you able to work a flexible schedule including evenings, weekends, and holidays?


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Sales & Marketing: Corporate Sponsorship Sales
Director, Corporate Partnership Sales - New York Mets (Flushing, NY)

Summary:

The Director, Corporate Partnership Sales is responsible for creating, developing and selling fully integrated partnerships with local, regional and national companies.  These partnerships consist of in-park signage, scoreboard features, retail promotions, publication advertising, promotional giveaway days, mets.com, and other marketing opportunities at Citi Field. This person will be responsible for driving new business as well as managing several existing accounts within our sponsorship portfolio.  

Essential Duties and Responsibilities:

  • Target and identify potential corporate partners through cold calling, networking and presenting partnership opportunities to key decision-makers
  • Negotiate sales to conclusion including both letter of confirmation and sponsorship agreement
  • Work closely with Executive Director, Corporate Partnerships Sales and other members of the corporate partnerships development team to achieve departmental revenue goals
  • Work closely with department activation coordinators to ensure that all marketing elements included in a partnership are delivered in accordance with provisions of each agreement
  • Work closely with other departments within the organization on corporate partnership related programs
  • Sell to performance standard (quota)
  • Collections on all sales
  • Overall client satisfaction and continued renewal of relationship with team
  • Overall communication of client’s needs and details of clients business and expectations to team personnel

Qualifications:

  • Bachelor’s degree required
  • 7 years of professional team and/or sports sponsorship sales experience preferred 
  • Excellent people skills with an ability to communicate effectively with clients and fellow employees
  • Excellent oral and written communication skills
  • Must be creative, well-organized, possess a strong work ethic, desire to excel and willingness to learn
  • Ability and willingness to work nights, weekends and holidays as needed
  • Must be willing to work extended hours necessary to achieve personal and department goals
  • Strong knowledge of MS Office with an emphasis on Excel, Word, and PowerPoint

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 7 years of sponsorship sales experience?


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Sales & Marketing: Ticket Sales
Ticket Sales Representative - New York Mets (Flushing, NY)

JOB SUMMARY:
Ticket Sales Representatives (TSR) generate excitement and drive revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals, and local groups/organizations. Our TSRs reach their goals by phone prospecting, setting outside and inside appointments, hosting in-arena tours, participating in sales/promotional events and prospecting at Mets home games as well as internal/external events.  They are also responsible for delivering exceptional customer service, updating and maintaining account records and other duties as assigned.

ACCOUNTABILITIES:

  • Meet or exceed established weekly, monthly and annual sales goals

  • Responsible for, but not limited to, the sales of new Full, Partial and Group Outing ticket packages to both corporations and the general public.

  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management

  • Generate a pre-determined minimum number of weekly out of office as well as in stadium “face-to-face” meetings to create new business opportunities

  • Provide a superior level of customer service to all Season Ticket Holders, Plan Holders, Single Game Buyers, New Business Prospects and fans alike

  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities

  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members

  • Participate and contribute to daily or weekly sales team meetings and training sessions

REQUIREMENTS:                    

  • Strong organizational and time-management skills

  • Undergraduate Degree

  • Excellent oral and written communication, customer service and problem solving skills

  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems

  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays

  • Availability to work flexible hours including nights, weekends and holidays

  • Sales and/or sports industry experience is preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience?
2. What excites you about this position?
3. Have you worked in the sports industry?
4. If a writer or reporter was to write an article about you, what would the title be?


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Sales & Marketing: Database Marketing/Analytics
Coordinator, Sponsorship Analyst - New York Mets (Flushing, NY)

Title: Coordinator, Sponsorship Analyst
Department: Corporate Partnerships Sales & Services
Location: Citi Field
Report to: Vice President, Corporate Partnerships Sales & Services
FLSA Status: Exempt

Summary:
The Coordinator, Sponsorship Analyst will help administer and maintain the department’s CRM system, while working to organize and model customer, transactional, and financial data to support business decisions, sales, and marketing strategy.

Essential Duties and Responsibilities:
• Input and update contact information, sales opportunities, billing information, and distribution lists in the CRM system
• Contribute to the development of CRM / SQL / .net reports and dashboards
• Learn, document, and support proper CRM business practices
• Analyze Repucom, Scarborough, and Turnkey data and assist the sponsorship team in translating the information to clients and prospective clients
• Support other sales administration tasks as needed
• Stay abreast of current developments in the field of statistical sports and industry research and integrate these into our sales processes
• Perform and communicate statistical studies on subjects of interest in Baseball
• Generate statistical reports and provide access to statistical information for the corporate sales and service staff
• Liaison with Business Analytics Department

Qualifications:
• Experience working in a project-based environment with emphasis on meeting deadlines
• Excellent written and verbal communication skills
• Detail-oriented with good organizational skills, ability to multi-task
• Computer Science, Business Technology, Management Information Systems or a related field is preferred; MA or doctoral degree in Statistics and/or Mathematics is a plus


Education and / or Experience:
• Bachelor’s Degree in Computer Science, Economics, Business, Engineering or related field

Computer Skills:
• Experience with SQL or other database querying language
• Strong Microsoft Excel Skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working with a CRM solution?
2. Have you done a research or analytics project for a corporation?
3. How would you describe your work style?
4. Explain the type of work you do now and the types of interactions you have with others.
5. What interests you about this position and working for the Mets?
6. What is your salary expectation for this position?


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Sales & Marketing: Ticket Sales
Account Executive - Oakland Athletics (Oakland, CA)

The Account Executive is responsible for maximizing revenue for the Ticket Sales Department through the sale of season tickets, group tickets, and suites.  Essential duties of this position include, but are not limited to:

• Selling season tickets, group tickets, and suites to customers via outbound phone calls, face-to-face appointments, game day marketing, off-site networking events, and incoming inquiries
• Reaching all individual revenue goals with integrity, and by working within the system outlined by management
• Ensuring repeat business by providing superior customer service to clients, including game day visits
• Performing game day duties including visiting clients, staffing the sales table, and assisting with various department and company events
• Engaging in civic activities, attending community events, and representing the A’s at off-site events
• Compliance with CRM, including maintaining an accurate dashboard; working within the system on all campaigns and initiatives; and properly documenting activities, touch points, rewards/gifts, etc.
• Compliance with department policies and guidelines
• Performing additional duties as assigned

Performance Measurements
The Account Executive will be expected to reach their season ticket, group ticket, and suite goals. 

The Account Executive must be able to work non-traditional hours.  This includes game day duties, as well as off-site events on non game days.
 


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Sales & Marketing: Client Relations/Customer Service
Ticket Sales and Services Internship - Pittsburgh Pirates (Pittsburgh, PA)

 

 

 

 

 

**CANDIDATES MUST BE AVAILABLE TO WORK IN PITTSBURGH DURING THE 2014 FALL SEMESTER**

This internship will assist the Ticket Sales Department (Premium, Retention, New Business and Groups) with various season and off-season office tasks, as well as game day responsibilities. This internship will also support the sales team with managing kids club and also with developing marketing and sales materials and managing the distribution of this material to potential customers that have been targeted through market research. In addition to learning the basics of our main ticketing system (CRM and PVE), the intern will update customer information and learn the programs. This internship will also assist the sales staff at events hosted at the ballpark and off site, including PirateFest, Season Ticket Holder events, and Group/Premium events.


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Sales & Marketing: Client Relations/Customer Service
Customer Service Representative (Seasonal) - Pittsburgh Pirates (Pittsburgh, PA)

 

 

 

 

 

 

***CANDIDATES MUST BE AVAILABLE TO WORK IN PITTSBURGH ON A SEASONAL/PT BASIS**

Job Summary:
This position is responsible for providing customer service and problem-solving in accordance to Pittsburgh Pirate Policies, Procedures, and Programs to all current and potential ticket holders and to record into a database all pertinent information to aid in servicing customer accounts.

Primary Responsibilities:

  • Providing customer service to current and potential ticket holders, such as: problem-solving, ticket processing, and handling inquiries and requests.
  • Recording and entering into a data base all pertinent customer information including: new names, addresses, and all other information considered to be important to the servicing of customer accounts.
  • Learning all Pirates policies, procedures, & programs to ensure proficient service in answering customer inquiries & problem-solving.
  • Handle a variety of ticket orders, such as: promotional orders, ticket exchanges, season ticket add on orders, and various ticket plans and deals.
  • Assist in fulfillment of benefits for Season Ticket Holders.
  • Assist with Season Ticket Holder events.
  • Game day duties including answering incoming ticket line questions.
  • All other duties as assigned by the Manager, Season Ticket Services and Retention and Coordinator, Season Ticket Services and Retention

Required Qualifications:

Minimum of one year customer service experience 
Database entry experience 
Proficiency in Microsoft Office Applications 
Ability to work nights and weekends

Desired Qualifications

Bachelor's Degree in Business Administration, Sports Marketing, Sales, or equivalent experience   
Knowledge of Microsoft CRM Database and Ticketing Software
    

Please Note
This position is seasonal with no relocation assistance or health and welfare benefits.
 


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Sales & Marketing: Ticket Operations
Ticket Operations Assistant - Pittsburgh Pirates (Pittsburgh, PA)

 

 

 

 

**This is a part-time year-round position**

Job Summary

This position is responsible for processing group ticket orders and assisting ticket office personnel with various responsibilities, in addition to various game day Ticket Office activities.

Responsibilities

Process group orders, which includes: data entry, shipping tickets and trouble shooting
Assisting Ticket Office personnel with season payments and Pick-a-Plan orders
Support Window Ticket Sellers, which requires: answering questions, trouble shooting problems and ensuring work is done correctly
Ensure that the Window Ticket Seller banks are accurate and balanced
Receive and process payment transactions and ensure the accuracy of daily payment report
Assist the Account Executives with customer service, Will Call requests, sending tickets, processing of urgent orders and resolving of pressing issues
All other duties as assigned by the Manager, Ticket Operations
Assist the Ticket Office personnel with miscellaneous duties
Answering telephone calls, responding to emails, calling customers, participating in meetings, etc.
 

Requirements

High School Graduate
Knowledge of Microsoft Office Applications
One Year Ticket Office experience

Desired

Associate's Degree in Business Administration
Customer relations experience
 


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Sales & Marketing: Ticket Sales
Ticket Sales Consultant - Salt River Fields: Spring Training Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)

Job Description

The selected candidates will participate in a 6-month growth-oriented sports sales career development program. Participation in this program will include sales training from the Arizona Diamondbacks and exposure to selling some of the most highly sought after tickets in Spring Training. This is an entry level position focused on selling season, single-game, and group tickets. Sales will be focused through outbound and inbound calls in addition to in-person meetings at the ballpark. This program provides training, teaches sales fundamentals and presentation skills. The intent of the program is to expand the employee's ability to a level that will merit consideration to a full time sales position within the sports marketing industry.

Pay will be $9.00/hour plus commission and bonus opportunities. No other benefits will be offered. The average work week will be 40 hours leading up to Spring Training; however, the employee’s schedule is always subject to operational needs and will go under 40 hours per week at times. Relocation will be at candidate’s expense.

Responsibilities
• Make a minimum of 40-50 outbound sales calls daily from provided lists to individual buyers, businesses, schools, canceled plans as well as referrals.
• Proactively develop new sales leads daily.
• Meet or exceed daily, weekly, monthly and season sales goals.
• Schedule appointments, conduct ballpark tours, and sell ticket packages.
• Provide superior customer service to clients, existing ticket holders, prospects and any inbound calls.
• Represent Salt River Fields, the Arizona Diamondbacks and Colorado Rockies in the most positive way on game days when interacting with clients and prospects.
• Attend daily and weekly meetings and training sessions.
• Work various events at SRF on weekends and nights as needed.
• Other duties as assigned.

Qualifications
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Strong communication skills
• Strong desire to work in sports
• Customer service or sales experience
• Motivated to learn and take direction

Preferences
• Proficiency in Microsoft Office Suite
• CRM or ticket system experience

*A cover letter is strongly recommended with your online submission.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you accept that this position is a temporary, seasonal position with no relocation assistance? YES or NO
2. Can you pass a pre-employment background check and drug screening? YES or NO


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Sales & Marketing: Event Operations/Management
Youth Ballpark Tournament Director - Seasonal - Texas Rangers (Arlington, TX)

Description:

Oversee operations of youth (7U-12U) baseball tournaments at the Youth Ballpark.

  • Must have detailed knowledge concerning the policies and rules of baseball, and experience running youth baseball tournaments (preferably sports official background)
  • Must have good verbal communication skills, as they would communicate with coaches and staff and resolve conflicts, in a calm and collective manner
  • Must be able to think on your toes, and be a quick decision maker
  • Must have great attention to detail
  • Must be available on nights and weekends

 


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Ticket Sales
Inside Sales Representative - Bilingual - Texas Rangers (Arlington, TX)

Description

The Inside Sales position is responsible for producing revenue through the sale of full-season tickets, mini-plan packages, group tickets and luxury suites, primarily to businesses in and around the Dallas-Fort Worth Area Metroplex. Direct functions include the development and service of new and past customers, continual prospecting and communication with the business community and a strong commitment to success and building quality relationships. 

ESSENTIAL FUNCTIONS:

  • Selling Texas Rangers full-season tickets, mini-plan packages, group tickets and suites
  • Meeting or exceeding weekly, monthly and/or long term goals
  • Provide great customer service to all accounts
  • Will be required to make no less than 60-75 calls per day
  • Recruiting of new business with emphasis on networking and cold calling
  • Significant emphasis placed on self-generated lead acquisition
  • Must organize leads/prospects for weekly reporting
  • Visit clients on game days
  • Participate at events such as the Season Ticket Holder Picnic, Fan Fest and trade shows

Requirements

QUALIFICATIONS:

  • MUST HAVE PASSION FOR TICKET SALES AND STRONG WORK ETHIC. 
  • Must be fluent in English and Spanish
  • College degree required
  • Excellent customer service and computer skills
  • Excellent communication skills
  • Must possess a high level of energy
  • Must be a motivated self-starter
  • Time Management skills are crucial

Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Ticket Sales
Inside Sales Representative - Texas Rangers (Arlington, TX)

Description

The Inside Sales position is responsible for producing revenue through the sale of full-season tickets, mini-plan packages, group tickets and luxury suites, primarily to businesses in and around the Dallas-Fort Worth Area Metroplex. Direct functions include the development and service of new and past customers, continual prospecting and communication with the business community and a strong commitment to success and building quality relationships. 

ESSENTIAL FUNCTIONS:

  • Selling Texas Rangers full season tickets, mini plan packages, group tickets and suites
  • Meeting or exceeding weekly, monthly and/or long term goals
  • Provide great customer service to all accounts
  • Will be required to make no less than 60 - 75 calls per day
  • Recruiting of new business with emphasis on networking and cold calling
  • Significant emphasis placed on self-generated lead acquisition
  • Must organize leads/prospects for weekly reporting
  • Visit clients on game days
  • Participate at events such as the Season Ticket Holder Picnic, Fan Fest and trade shows

Requirements

QUALIFICATIONS:

  • MUST HAVE PASSION FOR TICKET SALES AND STRONG WORK ETHIC 
  • Experience in ticket, group, season, suite or sponsorship sales preferred
  • College degree required
  • Excellent customer service and computer skills
  • Excellent communication skills.
  • Must possess a high level of energy.
  • Must be a motivated self-starter.
  • Time management skills are crucial.

Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Ticket Sales
Full Service Account Executive - Texas Rangers (Arlington, TX)

Description

Essential Functions:

  • Primary focus of selling season ticket packages and renewing personal season ticket account base
  • Responsible for selling and renewing all sales products including season tickets, groups, nightly and season suites
  • Build and foster relationships with past, current and potential new business clients
  • Responsible for self-generated lead acquisition to maximize number of sales and overall revenue
  • Meet or exceed daily call minimums 
  • Meet or exceed weekly, monthly and long term sales goals in the areas of season tickets, groups, nightly suite rentals and hospitality sales
  • Prospecting, qualifying leads and setting face-to-face appointments at Globe Life Park in Arlington for new business development
  • Maintain account and lead records in CRM to track sales efforts, customer service and total touchpoints.
  • Work within a team environment to achieve common club goals 
  • Provide excellent customer service and care to all accounts and leads
  • Work games when assigned game day duties or when visiting season ticket, suite or group accounts
  • Entertain current and potential clients at Globe Life Park in Arlington
  • Visit clients during Rangers events such as Season Ticket Holder Picnic, Fan Fest and Catch in the Outfield
  • Other duties as assigned

Requirements

Qualifications:

  • MUST HAVE PASSION FOR TICKET SALES AND STRONG WORK ETHIC 
  • Experience in ticket, group, season, suite or sponsorship sales
  • College degree required
  • Excellent customer service and computer skills
  • Excellent communication skills
  • Must possess a high level of energy
  • Must be a motivated self-starter
  • Time management skills are crucial

Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Ticket Sales
Account Executive, Ticket Sales - Washington Nationals (Washington, DC)

Summary:

Reporting to the Senior Director of Ticket Sales, the Account Executive of Ticket Sales’ responsibilities include planning, organizing, directing, controlling and execution of the company's sales and retention programs.  The goals of the position are to to achieve optimum ticket sales volume, and ensure the desired sales results, while performing the following duties:

Essential Duties and Responsibilities:

  • Specializes in selling season ticket packages, including premium, full, half and partial Season Ticket plans.
  • Sells suites (nightly rentals), premium seats (including Lexus Presidents Club and PNC Diamond Club), group (including theme nights and hospitality areas) tickets, and season (including Full, Half, Partial and Mini plans).
  • Renews and retains season ticket accounts on an annual basis.
  • Coordinates and executes sales calls on any and all potential customers through cold calling, prospecting and referrals from current customers.
  • Prospects for new season ticket package and group event clients.
  • Attends/staffs numerous networking, marketing and community events.
  • Attains individual and department sales goals as set by the Senior Director, Ticket Sales.
  • Conducts sales related activities in the field and the office as assigned.
  • Maintains computerized records of all suite, premium seating, season ticket and group clients and prospects in company database (Microsoft CRM).
  • Visits and hosts prospects and customers during home games.
  • Submits planned activities on a daily basis prior to beginning sales day or leaving the office for outside sales calls.
  • Identifies opportunities to up-sell current clients.
  • Develops positive customer relations calling on all assigned accounts on a scheduled basis.
  • Submits prompt accurate reports and maintains up-to-date, accurate account records.
  • Maintains adequate, well-organized inventories of sales tools.
  • Performs any other duties and responsibilities as assigned by the Senior Director, Ticket Sales.

Minimum Education and Experience Requirements:

  • Bachelor’s degree in Business, Sports Management, Marketing or related field.
  • A minimum of two (2) years work experience in professional sports ticket sales and customer service.
  • A minimum of two (2) years work experience specifically in professional sports season, group or suite sales.

Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Contacting qualified and unqualified sales leads for new season package and group events.
  • Managing and servicing existing season ticket package customers and group accounts.
  • Handling customer service and ticketing issues of assigned season ticket package customers.
  • Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
  • Ability to network with the region’s top decision makers.
  • Ability to learn and master new software programs including Tickets.com and Microsoft CRM.
  • Ability to network with the region’s top decision makers.
  • Ability to manipulate and complete basic contract invoices, templates and outlines.
  • Overseeing the development and sale of fully-integrated theme nights targeted at specific groups within the Washington market.
  • Excellent oral communication and customer service problem solving skills.
  • Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
  • Basic mathematical and writing skills.
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Consistent, punctual and regular attendance.
  • Professional image and demeanor.
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Effective verbal and written communication and presentation skills; Ability to interact with people of all different levels and backgrounds.
  • Understands how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward.
  • Understands need for data integrity and pays attention to maintaining accurate and timely data.
  • Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Access. Ability to meet deadlines under pressure and/or frequently deal with difficult issues related to people or situations.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N. Do you live in DC, Maryland, or VA?
2. Y/N. Do you have a least two year's experience in professional sports ticket sales and customer service?
3. Y/N. Are you able to work nights, weekends, and holidays as needed?


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