MLB.com | Current job openings | My Account - TeamWork Online | Mobile


Current available jobs in Sales & Marketing:


» Account Executive, Corporate Partnerships Services - Arizona Diamondbacks (Phoenix, AZ)
» Ticket Office Sales Associate - Corpus Christi Hooks (Corpus Christi, TX)
» Game Day Representative-Royals Charities - Kansas City Royals (Kansas City, MO)
» Ticket Services Representative - Kansas City Royals (Kansas City, MO)
» Sales Academy Associate - Kansas City Royals (Kansas City, MO)
» Special Events Coordinator – Facilitator of Coaches Clinic Program - Major League Baseball Players Alumni Association (Colorado Springs, CO)
» Marketing Assistant - Major League Baseball Players Alumni Association (Colorado Springs, CO)
» Ticket Window - Day of Game Seller - Milwaukee Brewers (Milwaukee, WI)
» Event Assistant, Metropolitan Hospitality - New York Mets (Flushing, NY)
» Account Executive, Season Ticket Sales - New York Mets (Flushing, NY)
» Account Executive, Group Sales - New York Mets (Flushing, NY)
» Account Executive, Season Ticket Account Services - New York Mets (Flushing, NY)
» Director, New Business Development – Metropolitan Hospitality - New York Mets (Flushing, NY)
» Assistant, Season Ticket Account Services (Part-Time) - New York Mets (Flushing, NY)
» Group Sales Associate - New York Mets (Flushing, NY)
» Analyst, Data & Ticket Analytics - New York Yankees (Bronx, NY)
» Ticket Sales Coordinator - Oakland Athletics (Oakland, CA)
» Post Graduate - Sales Internship - Philadelphia Phillies (Philadelphia, PA)
» Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Client Sales and Services Associate - Seattle Mariners (Seattle, WA)
» Family Pavilion Host - St. Louis Cardinals (St. Louis, MO)
» Mascot - Ballpark of the Palm Beaches - Washington Nationals (West Palm Beach, FL)
» Director, Client Retention - Washington Nationals (Washington, DC)
» Coordinator, Digital Marketing - Washington Nationals (Washington, DC)
» Box Office Ticket Seller - Washington Nationals (Washington, DC)
» Senior Director, Marketing & Advertising - Washington Nationals (Washington, DC)
» Account Executive, Group Sales - Washington Nationals (Washington, DC)
» Account Executive, Membership Sales - Washington Nationals (Washington, DC)
» Ticket Specialist - Washington Nationals Baseball Club (Washington, DC)


Sales & Marketing: Corporate Sponsorship Sales
Account Executive, Corporate Partnerships Services - Arizona Diamondbacks (Phoenix, AZ)

 

Job Purpose:

This position is responsible for the servicing and fulfillment of assigned corporate partner accounts to include developing and maintaining mutually beneficial relationships; executing mutually beneficial marketing platforms and assets; and creating, measuring and communicating value in an effort to renew and grow each account.    

Primary (Essential) Duties:

  1. Activate all partnership elements such as promotional marketing platforms, signage, print, VIP experiences, hospitality, and partner events
  2. Develop and maintain mutually beneficial relationships with multiple levels of key contacts for assigned partner accounts through daily communication
  3. Identify additional partner activation opportunities to generate incremental revenue and/or increase value of partnerships
  4. Develop sales proposals utilizing research techniques (i.e. Scarborough), activation strategies, and available inventory
  5. Initiate development of contracts and measurement tools for partner accounts
  6. Measure and communicate value of partnerships through season-long communication tactics and the creation of an end of season review for assigned partners
  7. Expand knowledge of business and industry trends to aid in professional development and add value to partner relationships

Knowledge, Skills and/or Abilities:

·       Ability to manage multiple tasks and projects effectively while under deadlines

·       Excellent attention to detail with strong organization skills

·       Knowledge of marketing and activation principles

·       Knowledge of research and measurement tools (i.e. Scarborough, Repucom)

·       Proficient in Microsoft Office programs

·       Excellent verbal and written communication skills

·        Ability to manage time efficiently

·        Strong work ethic

 Experience/Education Requirements:

·       Bachelor’s Degree in preferred field of Sports Management, Business, Marketing, or Communications

·       2-5 years of direct experience in client services with a sports property, agency or other marketing outlet.

Working Conditions and Physical Demands:

While performing the duties of this job, the employee must be able to:

·       Work extended hours, nights, holidays and weekends as required

·       Manage miscellaneous administrative tasks

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Ticket Office Sales Associate - Corpus Christi Hooks (Corpus Christi, TX)

 

Department:                 Ticket Operations

Supervisor:                  Ticket Operations Manager

Classification:              Part-time (Non-Exempt)

                                                                                                          

Job Summary

The Ticket Office Sales Associate provides all ticket services of the Corpus Christi Hooks during the season. This position is a seasonal position that includes nights and weekends during the spring and summer. This position supports the Ticket Operations Manager, Director of Season Ticket Sales and Director of Group Sales.

The Ticket Sales Associate reports directly to the Ticket Operations Manager.

Essential Duties & Responsibilities:

  • Be an ambassador and provide excellent customer service for the Corpus Christi Hooks Baseball Club.

  • Answering incoming telephone calls, emails, and assists fans.

  • Sell tickets at the Box Office windows and over the phone.

  • Communicate team schedules, routine questions such as game day questions, upcoming promotions, provide season ticket holder benefit information as needed through email, mail and phone.

  • Work on office projects such as data entry, bulk mailers, etc.

  • Assist in establishing procedures and policies for account maintenance, balancing, payment processing, ticket printing and ticket distribution, as related to day-of-game orders.

  • Work with Ticket Sales, and Ticket Operations as needed to assist with execution of programs.

  • Process and balance payments in an accurate and timely manner.

  • Perform other duties as assigned.

    Qualifications: 

  • You should have strong communication skills and superior customer service abilities, plus…
    • Strong management & organizational skills
    • Ability to multi-task, problem solve effectively and handle stressful and difficult situations
    • Ability to work long hours, evenings, weekends and holidays
    • Proficient with MS Word and Excel

Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

Go back job listings


Sales & Marketing: Ticket Sales
Game Day Representative-Royals Charities - Kansas City Royals (Kansas City, MO)

SUMMARY

The Kansas City Royals seek enthusiastic representatives and fund raisers for Royals Charities, the charitable foundation of the Kansas City Royals.  Representatives will offer raffle tickets for Royals Charities 50/50 Raffle during Royals home games. Ticket sellers will be stationed throughout the ballpark and must be comfortable approaching patrons and selling to a crowd. Honesty, dependability and enthusiasm will be required to excel in this position.

ESSENTIAL DUTIES

  • Effectively communicate and deliver information regarding Royals Charities to fans
  • Attend home games and sell raffle tickets to patrons in and around Kauffman Stadium
  • Reconcile tickets sold and cash received
  • Follow all policies and procedures as set by the Kansas City Royals and Royals Charities

REQUIREMENTS

  • Must be 18 years of age or older by start date of employment
  • Experience handling cash in a sales role
  • A charismatic personality exuding a positive attitude that demonstrates approachability and friendliness
  • Enthusiasm and high energy personality
  • Team player attitude and desire to work hard to meet group fundraising goals
  • Ability to work 60 – 81 home games, including weekends, night, and some holidays from April-October
  • Must reach individual sales goals
  • Ability to walk, stand and climb in an outdoor setting for 4-5+ hours at a time.
  • Ability to work in outside elements including heat, rain, and cold
  • Ability to attend pre-season training sessions
  • Must have excellent cash handling and customer service skills
  • Must be comfortable with technology
  • Must be comfortable approaching people and selling in front of crowds
  • Must understand the timing/pacing of baseball

PROGRAM DETAILS

  • Representatives start at $10/hour and work approximately 3-4 hours per regular season game (some marquee Royals games and any postseason play may require shifts of a longer period)

  • 81 home games – 70% night games/30% day games

  • Position is part-time and seasonal (April through October)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience handling cash in a sales role?
2. Are you able to work 60-81 home games, including weekends, night, and some holidays from April-October?
3. Are you able to walk, stand and climb in an outdoor setting for 4-5+ hours at a time?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Ticket Services Representative - Kansas City Royals (Kansas City, MO)

TICKET SERVICES REPRESENTATIVE (Temporary)

JOB SUMMARY:
Position will serve as the initial day-to-day contact for the Kansas City Royals fan base, including general fans, single-game ticket buyers and season ticket holders. Representatives are responsible for resolving all inquiries in a positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.

ACCOUNTABILITIES

  • Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
  • Accurately and successfully convey all key messages to the Club’s single-game ticket purchasers and the general public
  • Ensure customer data and profile requirements are accurately represented in database
  • Assist with ticket distribution and customer account changes
  • Execute customer communication including but not limited to calls, emails and letters related, ticket-related issues and general fan inquiries
  • Assist all sales-related programs including but not limited to account renewals, single game ticket purchases, special events, annual relocation and Season Ticket Holder Benefits
  • Responsible for overall customer service over the phone and in person during Royals home games
  • Assist the Sales and Service Center during Home Games
  • Represent the Sales and Service Department at in-game and outside events
  • Additional duties as assigned


REQUIREMENTS:

  • General education background equivalent to a college or university education degree or in process to complete a college or university education degree
  • Minimum of one (1) year work experience in sales and customer service with proven ability to meet deadlines and quotas
  • Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs.
  • Excellent oral communication and customer service problem solving skills.
  • Basic mathematical and writing skills.
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Consistent, punctual and regular attendance.
  • Professional image and demeanor.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Bi-lingual a plus

EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years old?
2. Do you live in the Kansas City metro area?
3. Are you able to work flexible hours to include weekends, evenings & holidays?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Sales Academy Associate - Kansas City Royals (Kansas City, MO)

SALES ACADEMY ASSOCIATE (TEMPORARY)

Job Summary

The Kansas City Royals seek aggressive, committed, energetic individuals to sell Royals season ticket packages and group tickets.  This is an entry level position with room for advancement.  We are looking for individuals that are highly motivated, competitive and committed to developing a career in the sports industry.

Accountabilities

  • Conduct telephone campaigns to acquire new business, retain current customers and generate incremental revenue.
  • Make a minimum of 75-100 outbound phone calls per day
  • Meet or exceed weekly, monthly and yearly ticket sales goals
  • Maintain accurate documentation of all correspondence, prospects and feedback
  • Assist customers in securing the preferred programs, seats and events that best fit their needs
  • Provide superior service to all customers
  • Represent the Club in a positive and professional manner during home games and select events
  • Other related duties are required

Requirements

  • Excellent oral communication, customer service and problem solving skills
  • Proven ability to meet goals and work well with co-workers and supervisors in a team environment
  • Strong organizational and time management skills
  • Ability to function in fast-paced environment, handles multiple projects and meet deadlines
  • Proficient computer skills including experience with MS Office products such as Word, Excel, and Outlook as well as ability to learn and master new software programs
  • Consistent, punctual and regular attendance
  • Available to work flexible hours including holidays, evenings and weekends

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work flexible hours including holidays, evenings and weekends?
2. Do you have proficient computer skills with experience in MS office products such as Word, Excel and Outlook?
3. Are you able to work January-December?


Apply for this position      |      Go back job listings


Sales & Marketing: Event Operations/Management
Special Events Coordinator – Facilitator of Coaches Clinic Program - Major League Baseball Players Alumni Association (Colorado Springs, CO)

The Special Events Coordinator is specifically responsible for the production, facilitation and execution of the coaches clinic series run by Major League Baseball Players Alumni Association.

*MUST LIVE IN COLORADO*

Essential Duties and Responsibilities:

  • Planning and execution of new and established coaches clinics (11 established, up to 30 new)
  • Manage each clinic and facilitate al event logistics, including, but not limited to: scheduling, budgets, confirmation lists, venue, travel, lodging and set up/break down
  • Help create MLBPAA coaches clinic manual
  • Serve as liaison between former players, current players and outside partners (charities, teams, organizations, foundations, and other groups)
  • Collaborate with third party organizations for successful execution of clinics and events from conception to completion
  • Generate new coaches clinics and network in and out of office
  • Maintain and build relationships with team contacts, sponsors and third party organizations
  • Increase revenue and participation for coaches clinics and the Special Events Department
  • Work collaboratively with the membership, memorabilia, marketing and communication departments

Qualifications and Preferred Skills:

  • Bachelor's degree in a related field, or equivalent experience
  • One to two years’ experience in events, marketing and/or communications is preferred
  • Willing to travel extensively
  • Ability to maintain composure, think clearly and perform well under pressure in a fast-paced environment
  • Proficiency in Microsoft Office programs
  • Must be willing to work a flexible schedule including nights and weekends
  • Comfortable speaking in front of large crowds
  • Ability to present information concisely and effectively, both verbally and in writing
  • Ability to organize, prioritize and multi-task on a variety of different projects
  • Ability to work independently with little supervision
  • Ability to lift up to 50 lbs.
  • Excellent interpersonal, self-motivating skills
  • Spanish speaking preferred (not required)

Please send cover letter and resume to postoffice@mlbpaa.com

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently reside in Colorado?


Apply for this position      |      Go back job listings


Sales & Marketing: Fundraising/Major Gifts
Marketing Assistant - Major League Baseball Players Alumni Association (Colorado Springs, CO)

About the Position:

The MLBPAA seeks a creative Marketing Assistant for its Membership and Development Departments, in conjunction with the Communications Department. This individual is expected to develop and execute programs to successfully aid both departments in recruitment, retention and fundraising efforts. A successful candidate is expected to work independently to create high quality community outreach and fundraising programs and evaluate the effectiveness of existing programs. This position reports directly to the Director of Membership and Director of Communications. 

Key Responsibilities:

  • Develop content of all material distributed by the Membership & Development departments under the guidance of the Communications office
  • Conceive, develop and produce an annual solicitation campaign to grow the donor and member base (including copywriting and vision for artistic visual components)
  • Write, develop and manage a clear, consistent and persuasive message during renewal periods to increase retention
  • Create a cohesive look for all membership and development resources (annual package materials, management of $50K inventory, etc.)
  • Write creative and innovative content and marketing campaigns designed to excite potential donors and members to support the Alumni Association
  • Develop and manage a year round content schedule including but not limited to direct mail solicitations, email marketing campaigns and social media
  • Manage the Association’s new online community exclusively for players, the Clubhouse (powered by Small World Labs/Personify)
  • Help create a robust membership benefits program and secure appropriate benefits for constituent
  • Identify prospective donors and new fundraising avenues to support programming efforts
  • Pursue sponsorship opportunities to offset the growing cost of membership materials

Qualifications:

  • Bilingual (Spanish)
  • Content writing and copywriting experience
  • Knowledge and understanding of game of baseball
  • Willingness to collaborate on creative projects
  • Attention to detail, ability to multi-task and to manage time-sensitive projects and meet deadlines
  • Ability to organize, prioritize and multi-task on a variety of different projects
  • Organized, self-starter, excellent verbal and written communication skills
  • 1-2 years related experience in a not-for-profit development office preferred
  • Proficient in Microsoft Outlook, Excel, Word and PowerPoint

Compensation, Benefits & Additional Information:

Full-time Position, Entry-level, Salary $25,000

Benefits:  Health, Dental, Vision

Travel:  Not required

Location: Colorado Springs, CO 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to relocate to Colorado Springs, CO?
2. Do you have related experience at a non-profit?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Operations
Ticket Window - Day of Game Seller - Milwaukee Brewers (Milwaukee, WI)

The Ticket Window Day of Game Seller is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the Miller Park ticket windows. In this position, it is critical that individuals are highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers. Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions and future event related ticket sales. This position will also be responsible for suggestively cross-selling and up-selling, as well as fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Engage customers with energy, positivity, and enthusiasm
  • Meet expectations of window monitoring program focused on maximizing sales and providing exceptional customer service in a fast-paced, high-volume environment
  • Meet all established department productivity and service standards
  • Clearly communicate and demonstrate a strong knowledge of ticket promotions and all related ticket products
  • Strong techniques, strategies and desire to cross-sell and up-sell
  • Efficiently use the Tickets.com ticketing system.
  • Remain highly engaged and current with all Brewers related ticketing products and advanced ticket technologies when away from Miller Park
  • Be able and willing to assist with additional duties not listed above that may arise

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Qualified candidates must have exceptional communication, interpersonal and organizational skills.
  • Candidates must possess strong computer skills
  • Possess the ability to multi-task and adjust to rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and appearance
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
  • Previous retail sales and cash handling experience preferred

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.      

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually moderate.

Work Hours                                                 

Hours vary according to the game and event schedule. Maximum of 29 hours per week. Candidates are expected to work a minimum of 60% of all events at Miller Park. Shifts typically range from 2 ½ hours prior to the game until 1 hour after the start of the game. Availability to work extended game day shifts are encouraged.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

Go back job listings


Sales & Marketing: Event Operations/Management
Event Assistant, Metropolitan Hospitality - New York Mets (Flushing, NY)

Summary:

The Event Assistant provides event support to Event Manager, Metropolitan Hospitality, on various types of events including, corporate and social functions, trade shows, seminars, or any other type of special events. 

Essential Duties & Responsibilities: 

  • Assist in planning and executing all non-game day events from point of signed contract to breakdown.
  • Build event packets and event folders for each client.
  • Create checklists for all events and fulfill checklist items.
  • Assist in handling client needs leading up to and on event date.
  • Update and send out internal event notes.
  • Create agendas and notes for weekly and monthly meetings.
  • Communicate with internal departments: Security, Parking, Catering, Cleaning, Productions, etc. for all event needs.
  • Work with Aramark on execution of catering needs for all events.
  • Collect, code, and submit invoices to Accounting that are accrued for every event. 
  • Send out client Thank-You notes, gifts, and surveys upon completion of every event.
  • Create post event notes upon completion of every event.
  • Arrange walk-throughs and tours of event spaces for clients and vendors.
  • Fulfill client ticket and parking requests.
  • Assist in providing weekly, monthly, and yearly reports.
  • Administrative Duties: filing, mailing, faxing, and copying.
  • Assist with all functions of Metropolitan Hospitality.

Qualifications:                                  

  • Bachelor’s Degree required.
  • 1-year of event experience in the Entertainment or Hospitality industry preferred.
  • Must be able to work to the end of all events/promotions throughout the year as required, including nights, weekends, and holidays.
  • Professional demeanor and excellent verbal and written communication skills required.
  • Must be a creative, detail-oriented individual who is capable of working on multiple projects simultaneously.
  • Must be team-oriented, outgoing, extremely motivated and able to work independently.

Department: Metropolitan Hospitality
Supervisor: Event Manager
Department: Metropolitan Hospitality
FLSA Status: Non-Exempt

Note: When you apply for this job online, you will be required to answer the following questions:

1. What interests you in working for Metropolitan Hospitality?
2. Describe your event and industry experience as it relates to Metropolitan Hospitality.
3. Are you available to work extended hours including nights, weekends, and holidays?
4. What are your salary expectations (range)?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - New York Mets (Flushing, NY)

Summary:

Season Ticket Account Executives sell a comprehensive array of NY Mets’ ticket-related products with a strong emphasis on Full Season, Partial Plan and Pack inventory. Other products include Suite Leases, Suite Rentals, Hospitality Spaces, and Group Tickets. Ideal candidate must be an aggressive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential.

Essential Duties & Responsibilities:

  • Responsible for, but not limited to, the sales of new Full and Partial Ticket Packages, Suite Leases and Rentals, as well as Group Tickets to both corporations and the general public.
  • Meet and exceed established weekly, monthly and annual sales goals.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management.
  • Generate a pre-determined minimum number of weekly out of office as well as in Citi Field “face-to-face” meetings to create new business opportunities.
  • Provide a superior level of customer service to all Season Ticket Holders, Plan/Pack Holders, Single Game Buyers, New Business Prospects and fans alike.
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities.
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to daily or weekly sales team meetings and training sessions.

Qualifications:

  • At least one year of successful sales experience regardless of previous industry.
  • Four-year college degree.
  • Strong organizational and time-management skills.
  • Excellent oral and written communication, customer service and problem solving skills.
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com Pro Venue).
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays.
  • Availability to work flexible hours including nights, weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Account Executive, Group Sales - New York Mets (Flushing, NY)

Summary:

Group Sales Account Executives sell a comprehensive array of NY Mets’ ticket-related products with a strong emphasis on Group Tickets, Hospitality Spaces and Single Game Suite Rentals along with up-selling existing group accounts. This position will be responsible for selling and servicing accounts, along with creating new special events and group ideas. Other products include Full Season, Half Season and Partial Plan inventory. Ideal candidate must be detail oriented and organized with the ability to effectively communicate with a wide range of clientele.

Essential Duties & Responsibilities:

  • Responsible for, but not limited to, the sales of Group and Hospitality tickets, as well as Single Game Suite Rentals to both corporations and the general public.
  • Meet and exceed established weekly, monthly and annual sales goals.
  • Aggressively build new relationships through outside appointments, in-park appointments and cold calling.
  • Generate out of office as well as in Citi Field “face-to-face” meetings to create new opportunities with top area businesses.
  • Provide a superior level of customer service to all fans alike.
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities and Special Events.
  • Plan, coordinate and execute group events as part of the Mets Theme Day schedule.
  • Game day activities include greeting groups in attendance at each home game; assisting with any sales related game. activities; addressing any group problems or concerns.
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to daily or weekly sales team meetings and game-day duties.

Qualifications:

  • Successful sales experience regardless of previous industry.
  • Four-year college degree.
  • Strong organizational and time-management skills.
  • Excellent oral and written communication, customer service and problem solving skills.
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com ProVenue).
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays.
  • Availability to work flexible hours including nights, weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What excites you about this position?
2. Describe your sales background as it relates to this position.
3. What are your salary expectations?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Account Executive, Season Ticket Account Services - New York Mets (Flushing, NY)

Summary:

The Account Executive, Season Ticket Account Services will be focused on the long-term retention and growth of our Full Season, Half Season, and 20-Game account holders. This involves successfully securing renewal commitments from account holders and providing a high level of customer service with the goal of growing account holder relationships with the New York Mets. 

Essential Duties & Responsibilities:

  • Maximize Full Season, Half Season, and 20 Game Account Holders renewal percentage by providing outstanding customer service to assigned accounts via all contact touch points.
  • Responsible for a new business sales goal that is obtained by upselling current accounts, generating referrals, group and hospitality area sales, and luxury suites.
  • Meet or exceed established monthly and annual sales and renewal goals.
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities.                                           
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to sales team meetings and training sessions.
  • Educate account base on ticket functions such as: My Mets Tickets, reprints, Print At Home tickets, Stubhub, Ticket Donation Program, resetting PINS, linking accounts, trouble shooting of sales problems, and report creation and generation.
  • Update and maintain accurate records in CRM regarding all activities and sales.
  • Maintain account database on Tickets.com (TDC) Ticketing System.
  • Manage and address all account holders inquiries and requests in a timely fashion.
  • Convey clear, accurate information to all account holders.
  • Attend and participate in STH events, experiences and Amazin’ Mets Perks (AMP’s).
  • Visit Season Ticket Holders on game days to maintain relationships.
  • Game day duties include: in-seat visits to account holders; executing STH events and game day experiences; staffing new business tables, and addressing any account problems or concerns.
  • Other duties as assigned.

Qualifications:

  • Four-year college degree required.
  • 1 year of sport sales & service experience preferred.
  • Strong communication skills and the ability to effectively deal with a wide range of people.
  • The ability to learn and apply sales “best practices” and techniques.
  • Must be detail oriented and organized.
  • Proficient with Microsoft Office Applications.
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days.
  • Availability to work flexible hours including nights, weekends and holidays.

Department: Season Ticket Account Services
Supervisor: Director, Season Ticket Account Services
Location: Citi Field; Flushing, NY
Status: Non-Exempt

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?
3. What are your salary expectations for this position (range)?


Apply for this position      |      Go back job listings


Sales & Marketing: Corporate Sponsorship Sales Department Management
Director, New Business Development – Metropolitan Hospitality - New York Mets (Flushing, NY)

Summary:

Research, develop, and close new business and renewal business for non-game day events.

Essential Duties & Responsibilities:

  • Acquire new customers, selling large-scale events and renew existing events.
  • Pitching Citi Field as a venue for new events – focus on $75K+ events.
  • Preparing presentations for clients.
  • Contacting clients to inform them about new developments within MH’s business model.
  • Developing quotes and proposals for clients.
  • Maintaining fruitful relationships with existing customers.
  • Researching organizations and individuals to identify new leads and potential new markets.
  • Building a lead database from various sources.
  • Researching the needs of other companies and decision-makers when it comes to booking events.
  • Contacting potential clients via email and phone to establish rapport and set-up in person meetings.
  • Meet quota of at least 2 in-person meetings per week.
  • Maintaining P/L for each event.
  • Working on Concert/Festival settlements with promoters and colleagues.
  • Implementing ways to increase MH’s net profit margins.
  • Consistently updating CRM and running reports.
  • Strategically planning for future development – including new arms of revenue for MH.
  • Creating and overseeing new marketing initiatives.
  • Attending conferences, meetings, industry and networking events.
  • Conducting surveys and implementing changes based on feedback/results.
  • Analyzing potential risk/reward of new/renewal events and deal structures.
  • Conceptualizing, running analytics, and producing MH Produced events.
  • Selling Sponsorships for MH Produced events and client events.
  • Managing internal relationships with employees at all levels.
  • Working in conjunction with Event Execution Team and Aramark on events.
  • Providing Updates and Reports to the VP, MH daily/weekly/monthly/yearly.
  • Department budgeting and reforecasting.
  • Arrange VIP Hospitality/Tickets and act as client host at various Mets Games.
  • Filing/faxing/copying/mailing.

Qualifications:

  • Bachelor’s degree or equivalent qualification required.
  • 4+ years in sports/entertainment/hospitality.
  • 3+ years in sales (event sales preferred).
  • A proven track record in strong presentation skills and sales.
  • Strong track record of business-to-business sales at a corporate level.
  • Must be able to work events/promotions throughout the year as required.
  • Professional demeanor and excellent verbal and written communication skills required.
  • Must be team-oriented, out-going, extremely motivated and able to work independently.
  • Must possess a strong working knowledge of MS Office software, with an emphasis on Excel and PowerPoint- knowledge of CRM is preferred.
  • Valid Driver’s License and knowledge of NYC/Long Island/CT/NJ preferred.

Required Skills:

  • Ability to work out of Citi Field and 4WTC.
  • Proficient in accounting, estimating, cost analysis, and budgeting.
  • Strong knowledge of CRM, reporting Sales numbers, and large Event Sales.
  • Extremely strong communication.
  • Creativity.
  • In-depth knowledge of the industry and current trends.
  • Ability to handle pressure and meet deadlines.
  • Skilled in prioritizing and triaging varied to-do lists.
  • Extreme attention to detail.
  • Excellent time management and organization.
  • A deep understanding of marketing principles and profit maximization.
  • Self-motivation.
  • Strong research and strategic analysis skills.
  • Detail-oriented “people person” capable of working on multiple sales and projects simultaneously. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What separates you from the rest of the candidate pool?
3. What are your salary expectations for this position (range)?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Assistant, Season Ticket Account Services (Part-Time) - New York Mets (Flushing, NY)

Summary:

This part-time position is designed for applicants who are interested in pursuing a career in Ticket Sales & Services. Applicants should be eligible to work part-time hours, approximately 35 hours per week. This part-time stint will last from March of 2017 through the end of the season/postseason. The employee will be the main support staff member for our Season Ticket Account Services Department, and assist with providing exceptional service to all of our Full Season, Half Season, and Partial Plan holders.

Essential Duties & Responsibilities:

  • Assist STAS account executives and leadership with daily administrative tasks.
  • Assist Season and Plan holders with single game and concert tickets, parking, and exchanges.
  • Assist with game day activities such as Amazin’ Mets Perks, seat visits, preparing gift bags, escorting season ticket holders during experiences, distribute game notes, and ticket operations requests.
  • Track RSVPs for season ticket holder events in CRM.
  • Help manage promotional items and autographed item inventories.
  • Event Operations – emails, setup, breakdown, check-in.
  • Additional projects and duties as assigned.

Qualifications:

  • Excellent oral and written communication skills.
  • Related coursework and/or experience is a plus.
  • Some knowledge of Major League Baseball rules, history and players.
  • Ability to work well with others, from interns and front office staff to athletes, fans, customers and corporate clients. 
  • Professional conduct, image and demeanor in an office setting.
  • Candidates must have satisfactory computer skills, including some proficiency in Microsoft Office (Excel/Word).
  • Consistent, punctual and regular attendance. Available to work flexible hours including evenings, weekends and holidays. During the baseball season this may include nights and weekends when team plays home games. 
  • Must have own transportation to and from Citi Field.
  • Recent graduate is preferred. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Group Sales Associate - New York Mets (Flushing, NY)

Summary:

This part-time position is designed for candidates to help facilitate group sales initiatives and events on game days. This position will span from March of 2017 through October of 2017. Candidates will play a key role in executing group experiences and servicing our group clientele. While this is not an active sales role, it will provide exposure to the sales environment and will offer candidates a great learning experience.

Essential Duties & Responsibilities:

  • Working alongside Mets employees to coordinate and manage group events at Citi Field, including pre and post-game Fan Experience Packages.
  • Learning the ins and outs of coordinating Theme Nights and large-scale group events at Citi Field.
  • Carrying out special ticket sales related projects as assigned by the management staff.
  • Executing Group Sales related administrative responsibilities as assigned by the management staff.
  • Occasionally the candidate will be asked to work non-game days to help facilitate group sales department with administrative office work, prospecting events, etc.
  • Help facilitate processing and fulfilling ticket orders for larger group events throughout the course of the season.
  • May be asked to help other ticket sales and service departments (Inside Sales, New Business Development, Premium and Retention) to help with game day responsibilities.

Qualifications:

  • It is preferred that the candidate is seeking a career in sports ticket sales.
  • Excellent oral and written communication skills.
  • Related coursework and/or experience is a plus.
  • Ability to work well with others – from interns and front office staff, to athletes, fans, customers and corporate clients.
  • Professional conduct, image and demeanor in an office setting.
  • Candidates must have satisfactory computer skills, including some proficiency in Microsoft Office (Excel/Word).
  • Consistent, punctual and regular attendance. Available to work flexible hours, including evenings, weekends and holidays. During the baseball season, this may include nights and weekends.
  • Must have own transportation to and from Citi Field.

Physical Demands:

The position can require sitting or standing for very long periods of time during the day and/or night. Outdoor work in the ballpark that may require climbing stairs is probable and could occur in inclement weather. While performing some job duties, employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What excites you about this position?
2. Describe your sales background as it relates to this position.


Apply for this position      |      Go back job listings


Sales & Marketing: Database Marketing/Analytics
Analyst, Data & Ticket Analytics - New York Yankees (Bronx, NY)

Description: Perform all duties relating to the analysis of data and ticket sales initiatives and strategies.

Primary Responsibilities:

  • Collaborate with senior management to determine pricing strategies based on data analysis and inventory
  • Develop ticket forecast and pricing models for season tickets, group tickets, and individual game suite tickets
  • Produce daily recaps and create related Excel and Tableau reports for all ticket sales related activity
  • Collaborate with ticket sales team leaders to create insightful reports to maximize ticket sales revenue
  • Create high level ticket reporting such as new business sales, multi-year analysis, and secondary analysis
  • Assist data team efforts to capture all useful data sources in SAP HANA data warehouse for future analysis
  • Learn top industry tools related to predictive analytics, such as R, Python, SAP BusinessObjects and Tableau
  • Pull data from SAP BusinessObjects to be used in Excel and Tableau reporting to maximize ticket sales efforts

Qualifications and Experience:

  • Bachelor's degree in Statistics, Economics or related field
  • Strong written, verbal and communication skills
  • Advanced computer skills especially using Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
  • Familiarity with Tableau and SAP BusinessObjects
  • Familiarity and proven proficiency with Ticketmaster, Archtics and Microsoft Dynamics CRM
  • Exceptional analytical and problem-solving skills
  • Flexible work schedule

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What are your salary requirements?
2. Do you have any experience with Tableau and/or SAP BusinessObjects?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Ticket Sales Coordinator - Oakland Athletics (Oakland, CA)

Ticket Sales Coordinator  

Department: Ticket Sales  

Reports to: Group Sales Manager

Job Classification:  Nonexempt

City/State: Oakland, CA       
 

Description:                   

The Oakland Athletics are currently seeking a Part-Time Ticket Sales Coordinator. This position will report directly to the Senior Director of Ticket Sales. The Ticket Sales Coordinator is responsible for supporting the Ticket Sales Department in various capacities in the office and on game days.

Responsibilities:
 
• Communicating with clients before, during, and after Ticket Sales events and programs, such as group theme days, group jersey days, the National Anthem program, and client reward events
• Ensuring repeat business by providing superior customer service to clients, both over the phone and via email, as well as on game days
• Providing administrative support such as coordinating mailings and data-basing
• Assisting on call campaigns as needed
• Representing the A’s at off-site events
• Compliance with CRM, including properly documenting activities, touch points, rewards/gifts, etc
• Compliance with department policies and guidelines
• Perform other duties as assigned


Qualifications/Requirements:

• Minimum of a 4-year Bachelor’s degree or educational equivalent required
• Previous sales experience preferred
• Proficiency with Microsoft (Excel, PowerPoint, and Word)
• Provide excellent customer service experience
• Strong organizational skills and attention to detail
• Detailed-oriented individual with excellent  written and verbal skills
• Candidates must be enthusiastic with a strong work ethic and desire to work in a professional ticket sales environment
• Motivated and outgoing individual with ability to prioritize assigned duties and maintain efficiency
• Ability to work flexible hour including nights, weekends and holidays
• Available for all 81 A’s home games
• This seasonal position will start in March and conclude at the end of the season averaging 20-28 hours per week

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work on average 20-28 hours a week?
2. Yes/No: Are you available to work the entire duration of the position, beginning in March?
3. Yes/No: Do you have a 4-year Bachelor's degree or educational equivalent?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Post Graduate - Sales Internship - Philadelphia Phillies (Philadelphia, PA)

Philadelphia Phillies - Postgraduate Sales Internship

The Philadelphia Phillies offer a postgraduate internship that runs from September of 2017 through the completion of the 2018 baseball season (approximately 12 to 15 months depending on department needs.)

Job Description:

Responsibilities include, but are not limited to:

1.     Season and group ticket sales through outbound phone calls and e-mail communication

2.     Retention of season and group ticket clients through outbound calls, e-mail communication and in-person meetings

3.     Answer incoming sales/customer service phone calls relating to season ticket packages, group ticket outings and general ballpark information

4.     Provide excellent customer care during phone, e-mail and in-person interaction with Phillies clients and fans

5.     Provide first class services for premium seating clients on game days by staffing VIP Concierge Desk and Suite Level

6.     Complete and thorough working knowledge of the ProVenue Ticketing platform

7.     Work cohesively with members of the sales and ticket operations department to reach sales goals and fulfill customer service requests

8.     Volunteer to assist other departments on various projects

Requirements:

  • Qualified candidates must be recent college graduates 

·         Sports Management and/or a Business degree preferred

·         Ability to be flexible and work long hours, including nights, weekends and holidays

·         Strong interpersonal skills

·         Ability to multi-task and stay organized

·         Excellent oral and written communication skills

·         Ability to thrive in a team-oriented work environment

·         Interest in sales/marketing

·         Prior sales/customer service/phone experience preferred 

·         Knowledge of the Philadelphia market and sports landscape preferred

Interested candidates please e-mail cover letter and resume to salesinternship@phillies.com

The Phillies are an equal opportunity employer.


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Operations
Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)

*A seasonal position where local candidates are preferred*

Definition: Under limited supervision from the Ticket Manager, the Ticket Sales Agent will provide excellent customer service while administering the sale and distribution of game tickets.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in person and by phone at Salt River Fields at Talking Stick. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability and seating locations throughout the ballpark and performing duties according to ticket office policies and procedures guide.

Tasks:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Responsible for the sale and distribution of game tickets, balancing cash receipts and credit card payments, according to established ticket office policies and procedures.
• Assist customers with ticket purchases, including providing information regarding pricing, availability and seating locations throughout the ballpark.
• Maintain a high level of customer service in a fast-paced game-day environment
• Familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Other duties as assigned by management.
• Work flexible hours including evenings, weekends and holidays.
 

Knowledge, Skills, Abilities, and Other Characteristics:

• Excellent customer service skills are required
• Must be a team player who works well with others
• Ability to work with minimal supervision

Must show strong computer skills while working with the Ticketmaster system

Qualifications:

• Receive payment by cash, check, credit cards
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Have a strong understanding of computers/technology

Job Questions

1.     Yes/No: Do you have Ticket Sales Experience?

2.     Yes/No: Are you familiar with current technology?

3.     Yes/No: Can you pass a Background and Drug Check?

4.     Yes/No: Do you have Archtics experience?

5.     Yes/No: Do you have Customer Service Experience?

6.     Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?

7.     Yes/No: Do you have open availability to work all games?

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have Ticket Sales Experience?
2. Yes/No: Are you familiar with current technology?
3. Yes/No: Can you pass a Background and Drug Check?
4. Yes/No: Do you have Archtics experience?
5. Yes/No: Do you have Customer Service Experience?
6. Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Client Sales and Services Associate - Seattle Mariners (Seattle, WA)

CLIENT SALES AND SERVICES ASSOCIATE

Currently accepting applications.  Position start date is mid-August 2017

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Client Sales and Services Associate is responsible for generating new and renewal season ticket, group and suite revenue for the Seattle Mariners, and is responsible for individual calling and ticket sales goals.  In addition, Associates provide exceptional customer service on general inbound calls and e-mail inquiries by consistently delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggesting alternatives and providing solutions.  The Associate candidate is a highly motivated individual who is looking for a tremendous career opportunity and is ready to take his/her first step into a sports career. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization. 

What You Will Do

  • Consistently deliver an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.

  • Generate new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partner with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.

  • Meet and frequently exceed assigned calling and sales revenue goals.  Combined outbound and inbound call goal will reach or exceed 75 calls per day. 

  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle.  Demonstrate the ability to navigate and successfully use all job related systems.

  • Receive inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries.  Resolve customer inquiries in a professional and timely manner.

  • Respond to customer e-mails and voicemails in an appropriate and timely manner.  Adhere to standard procedures and policies relative to customer communications.

  • Assume other duties and responsibilities as assigned.

 

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • 4-year degree with demonstrated academic excellence.

  • 1-2 years’ experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.

  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).  Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

Apply online for the Seattle Mariners Client Sales and Services Associate Position

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?
2. Do you possess the required qualifications and skills as detailed in the Job Description?
3. Do you have an interest in Sales?
4. Are you available to start work in Seattle, WA in August 2017?


Apply for this position      |      Go back job listings


Sales & Marketing: Game Operations/Presentation
Family Pavilion Host - St. Louis Cardinals (St. Louis, MO)

Summary of Responsibilities:

Assist and provide excellent customer service to Family Pavilion patrons, maintain and safely operate the various games and attractions in the area, process timely and efficient transactions, and maintain a safe, clean, comfortable venue for customers’ entertainment.

Essential Functions of the Job:
• Greet customers, assist them with their needs at the venue, and answer their questions to provide excellent customer service.
• Monitor the area and equipment to protect against damage.
• Process transactions through the POS system.
• Consistently clean and straighten the area and its games and attractions to provide a safe, clean, comfortable venue to enhance customers’ experience.
• Maintain and operate all games and attractions to provide an enjoyable experience for the fans.

Education and Experience Preferred:
• High School Diploma or equivalency.
• 1+ years of work experience in an entertainment venue.
• Customer service experience.
• Cashier experience.
• Excellent communication skills (verbal and written).
• Excellent organizational skills.
• Ability to multi-task in fast paced environment.
• Ability to lift and /or carry at least 10lbs consistently.
• Ability to stand on feet for long periods of time.

Education and Experience Required:
• Currently attending High School.
• General work experience.
• Customer service experience.
• Good communication skills (verbal and written).
• Good organizational skills.
• Ability to multi-task in fast paced environment.
• Ability to lift and /or carry at least 10lbs consistently.
• Ability to stand on feet for long periods of time.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a High School Diploma or equivalent, or are you currently attending high school? If yes, please explain.
2. Yes or No: Do you have customer service experience? If yes, please explain.


Apply for this position      |      Go back job listings


Sales & Marketing: Mascot
Mascot - Ballpark of the Palm Beaches - Washington Nationals (West Palm Beach, FL)

Summary: 

Provide entertainment as a mascot during Nationals Spring Training games at the Ballpark of the Palm Beaches. The mascot will work all Nationals home games meet and greet fans and may take pictures with fans to enhance all-around game experience. 

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities: 
• Must be passionate about baseball. 
• Take on the persona of the mascot you encompass. 
• Interact with fans during games. 
• Must perform at every home game and other events as needed. 
• Other duties as assigned. 

Requirements: 
Minimum Education and Experience Requirements 
• High School Diploma or GED required. 
• Previous mascot experience is preferred, but not required.

Knowledge, Skills, and Abilities necessary to perform essential functions: 
• Must be reliable and able to arrive at the Ballpark of the Palm Beaches at least 90 minutes prior to gametime. 
• Must be able to work all of the Nationals Spring Training home games in 2017. 
• Must be able to take part in the annual tryout (tryouts are by invitation only). 
• Must be between 5'7" and 6'6" in height. 
• Ability to run and perform in a 50 pound costume. 
• Ability to properly function in while wearing a 50 pound costume. 
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements 
• Gameday Seasonal: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.


Apply for this position      |      Go back job listings


Sales & Marketing: Client Retention/Customer Service
Director, Client Retention - Washington Nationals (Washington, DC)

Summary:

The Director, Client Retention is responsible for the satisfaction and retention of our Season Plan Holders. This role leads the Membership Service staff to deliver all service and event operation activities for our Members and Season Plan Holders. Continued touch-point campaigns that aide in the renewal of Season Plan Holder business is a primary standard of achievement in this position. 

The Nationals are a military-friendly organization actively recruiting veterans and spouses

Essential Duties and Responsibilities 

  • Oversee the hiring, training and performance of the Ticket Services Department, which acts as the Club’s primary resource for Season Plan Holders.
  • Establish and implement levels of service and fulfillment specifically for all Season Plan Holders that sets the standard in MLB, professional sports in general and specifically within in the Washington, DC professional sports landscape.
  • Oversee the Ticket Services staff to maintain superior levels of customer service to all Nationals fans.
  • In conjunction with Vice President, Ticket Sales & Membership Services, coordinate and execute the annual renewal and relocation campaigns while maximizing customer retention and revenue generation.
  • Oversee development, implementation and growth of the NATS PLUS Membership program, Nationals Red Carpet Rewards Program and other Season Plan Holder-centric campaigns.
  • Facilitate Ticket Service improved touch-points – including e-mails, updates, newsletters and promotions.
  • Develop value-added programs and benefits for the Club’s range of Season Plan Holders.  
  • Oversee and schedule comprehensive office and in-game schedules of Season Ticket Service staff.
  • Act as liaison between Ticket Sales, Ticket Services and Ticket Operations department.
  • Manage and adhere to department’s budget items related to Season Plan Holder service.
  • In conjunction with Premium Sales & Service, work closely and help coordinate renewal, extension, new business development sales and service initiatives including events, receptions, trips and on–field experiences.
  • In conjunction with Marketing, help coordinate all events pertaining to ticket purchasers – including NatsFest, Member Appreciation Day, Promo Giveaways, etc.
  • In conjunction with Marketing, help coordinate all research pertaining to ticket purchasers – particularly season ticket holders, including surveys and focus groups.
  • Maintain accurate reports regarding renewals, upgrades, appointments and account maintenance.
  • Assist the Vice President, Ticket Sales & Membership Services with the development of sales reporting, bonus and commission structure.
  • Responsible for game night staffing and prospecting events to elicit corporate and non-corporate prospects.
  • Actively support the Sr. Director, Ticket Sales on full time Account Executive sales staff event management – Internal / External (i.e. networking events, annual dinners, awards ceremonies, etc…)
  • Actively collaborate with the Sr. Director, Ticket Sales and Vice President, Ticket Sales & Membership Services on full time Account Executive staff sales and commission reporting.
  • Collaborate with the Sr. Director of Ticket Sales and Vice President, Ticket Sales & Membership Services on developing sales contests.  The incumbent is responsible for implementing the program and monitors the results of the full time Account Executive staff’s sales reports.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s Degree or equivalent military experience
  • Minimum of 4 years client management or customer service experience. 
  • Minimum of 5 years industry related experience.
  • Minimum of 3 years experience leading teams.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent verbal and written communications skills.
  • Must be able to take initiative, be highly organized and detailed oriented.
  • The ability to work independently and to manage priorities is also a must.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 5 years experience in sports?
2. Yes/No. Do you have a minimum of 4 years experience in client management or customer service?
3. Yes/No. Do you have a minimum of 3 years experience leading and supervising teams?


Apply for this position      |      Go back job listings


Sales & Marketing: Marketing
Coordinator, Digital Marketing - Washington Nationals (Washington, DC)

Summary:

The Digital Marketing Coordinator is responsible for the scheduling, creation, execution and analysis of email marketing programs. This position will maintain the email marketing calendar and execute against it as scheduled. In addition, the

coordinator will work closely with all members of the marketing and ticket sales teams to increase sales through email marketing. The Coordinator will run email programs, oversee the maintenance of assets on the website and maintain the schedule for all owned channels.  This position will report to the Senior Director of Advertising.

The ideal candidate will be energetic, creative, enthusiastic, intelligent, analytical, and eager to take on responsibility and learn new skills.  She/he will enjoy working in a fast paced environment and creating an exciting, fun, teamwork-oriented environment. The candidate should be a quick learner with an open mind.  She/he will need to be capable of managing multiple projects working independently with a strong attention to detail.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Provide day-to-day management of nationals.com website by coordinating with copywriters and graphic artists; designing images, icons, banners, audio enhancements, etc.
  • Make certain that nationals.com webpages meet brand standards by checking link functionality, ensuring pages adhere to digital style guide, and staying current with changes,
  • Manage creation and development of email marketing campaigns, including template designs, calls-to-action, and content in a fast paced environment
  • Act as key Nationals liaison to Major League Baseball Advanced Media (MLBAM)
    • Disseminate messaging to/from appropriate internal stakeholders
    • Guide creation of custom landing pages and digital banners
    • Program and traffic digital assets from Nationals media partners
    • Write copy for email messages, webpages and digital ads
  • Proofread emails for clarity, grammar and spelling
  • Ensure email templates are mobile-friendly to optimize user experience
  • Manage and improve organic search engine performance and goal-setting based on clickthrough rates, traffic, and conversions.
  • Compile and analyze results for digital display ads and email messages to identify issues, trends, opportunities and ROI
  • Develop creative campaigns and manage execution for special initiatives such as annual All-Star voting, the All-Star Final Man Vote, Awards (Rookie of the Year, MVP, Cy Young, etc).
  • Maintain calendars for creative requests, email messages and event activations.
  • Maintain campaign schedules.
  • Manage promotional messaging requests and placements for nationals.com
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s Degree or equivalent military experience and
  • Minimum of two years Advertising/Marketing experience is required

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Must have be able to condense information into a readable format. 
  • Must have excellent communication and writing skills
  • Working knowledge of website analytics tools (Google Analytics, Hootsuite, etc.)
  • Technical expertise in Adobe Creative Suite (Photoshop, InDesign, Illustrator) along with demonstrable experience in graphic design
  • HTML coding ability & web design experience is advantageous
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Position may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years experience in Advertising/Marketing?
2. Yes/No. Do you have a full working knowledge of Adobe Creative Suite?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Operations
Box Office Ticket Seller - Washington Nationals (Washington, DC)

Summary

The Ticket Seller position is a seasonal position beginning in February and ending in early October.  The Ticket Seller is responsible for maximizing individual ticket sales and revenue using the ticketing software, in addition to delivering exceptional customer service at the ticket windows.  As a first point-of-contact for Nationals Park, it is critical that individuals are energetic and engaging and display a strong sales and service focus during all interactions.  The representative is responsible for processing single game and future event ticket sales, along with processing and distributing Will Call tickets to visiting patrons.  This position is also responsible for handling general customer service inquiries regarding policies, ballpark events, promotions and pricing.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities

  • Greet guests with energy, positivity, and enthusiasm, answering patron questions and directing them to all appropriate locations
  • Clearly demonstrate and communicate a strong knowledge of promotions, discounts and pricing, and ballpark policies and procedures, etc. 
  • Remain highly engaged and deliver exceptional customer service in resolving patron conflicts and complaints
  • Efficiently use the Tickets.com ticketing system to maximize ticket sales, print customer Will Call, and process requests for games, events, and parking at Nationals Park
  • Assist in daily box office upkeep and maintenance and setup and breakdown, including preparing outside stanchions for guest queuing
  • Handle cash and credit payments of ticket orders and balance all payments, receipts, and vouchers nightly
  • Other duties as assigned

Requirements

Minimum Education and Experience Requirements

  • Applicants must be 18+ years of age
  • High school diploma or equivalent required, or equivalent military experience.  College experience preferred,
  • Previous customer service and retail sales experience, including prior cash handling
  • Computerized ticketing experience preferred, particularly the Tickets.com operating system

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Exceptional communication, interpersonal and organizational skills with focus of delivering exceptional customer service
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Possess the ability to multi-task, problem solve, and learn quickly to efficiently handle and succeed in rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and clean appearance
  • Possess strong computer skills and comprehension of basic mathematics
  • Available to work a variety of shifts including days, evenings, weekends, and holidays
  • Successfully pass a pre-employment screening including background checkFluently bi-lingual in English and Spanish is preferred
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Gameday Seasonal:  Job requires employee to function in a fast-paced, high-volume environment with large crowds.  Employee may work at heights and will be exposed to inclement weather of varying degrees.  The employee is regularly required to stand for long periods of time, walk long distances, climb up/down stairs, stoop, kneel, crouch or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work at least 80% of home games?
2. Yes/No. Do you have cash handling experience?


Apply for this position      |      Go back job listings


Sales & Marketing: Marketing
Senior Director, Marketing & Advertising - Washington Nationals (Washington, DC)

Summary:

The Senior Director of Digital Media and Advertising will lead the multi-channel media strategy and is the go-to expert for planning, building and executing year-round media plans. He/she will oversee all paid and owned channels, media partnerships and social media strategies. The Senior Director will be an experienced advertising executive with direct experience working within, or with top-tier advertising agencies and have deep experience in planning and executing print, OOH, social media, TV, Radio and digital media campaigns.


Essential Duties and Responsibilities:

• Leading the implementation process for all media campaigns, including outlining the strategy and key objectives, implementing conversion and tracking tags that line up with key objectives, collaborating with the creative director to tell the advertiser’s story, working with product specialists to traffic ads, communicating relevant partners
• Collaborating with cross functional internal teams, agency teams, MLBAM and external marketing partners
• Managing the overall success of Washington Nationals advertising campaigns
• Working closely with the creative team on the creation, testing and optimization of media assets and targets
• Ensuring owned channels are fully optimized to support brand and promotions strategies
• Supporting the strategic promotions approach to drive incremental ticket sales. Align closely with strategy and ticketing teams.
• Overseeing owned channel initiatives including Nationals.com, email, database, social networking and other interactive New Media initiatives.
• Lead the day- to- day management of external agencies and internal teams. Manage promotional campaign requests, briefing process, facilitate meetings, manage timelines, execute deliverables, and maintain budgets.
• Provide weekly updates on advertising campaign, timelines, creative, and advise on integrating key themes and graphic standards into various promotional campaigns; ensure creative campaigns are on-strategy and consistent with the brand platform.
• Work closely with the appropriate Baseball Operations, Communications, and Revenue departments, as he/she drives the development of marketing and team content for distribution via various Nationals outlets including, but not limited to: nationals.com, blogs, third-party websites, social media
• Manage any digital marketing initiatives with clearly defined business-oriented metrics
• Estimate expenditures expected and stay within budget
• Brainstorm & develop innovative solutions to solve dilemmas
• Manage production of advertising messages with Creative Services and Production teams
• Manage media placement with media buyer and work on promotional added value to team
• Provides a schedule of shows, advertisements and promotional material for all radio game broadcasts and ancillary programming
• Oversee trafficking of promotional drops, items and logos to television, radio, print, digital partners.
• Identify key trends and takeaways for the organization to then integrate into sales and marketing campaigns.
• Oversee all online ad tracking mechanisms (pixels, tags, etc.) and act as primary liaison with MLBAM and media agency to ensure compliance and tracking consistency.
• Determine key metrics, analyses and ROI of all ad campaigns
• Manage trade agreement ticketing requests and advertising trafficking with trade partners, agency and ticket operations teams.
• Prepare and negotiate advertising and sales contracts
• Oversee quality assurance process for Nationals.com and owned channel sites

Requirements


Minimum Education and Experience Requirements:

• Bachelor’s degree in Advertising or equivalent military experience
• A minimum of 7 years Advertising/Marketing experience is required
Knowledge, Skills, and Abilities necessary to perform essential functions:
• Excellent written and verbal communication skills
• Must possess strong organizational skills and detail oriented
• Capable of handling multi-task responsibilities and demands
• Exceptional organizational and project management skills are required.
• Ability to work effectively in a high pressure environment without direct supervision is essential
• Microsoft Office applications, including Word, Excel, and Outlook is needed
• Some travel and gameday responsibilities.
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
 

Physical/Environmental Requirements

• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
• Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 7 years experience in Marketing or Advertising?


Apply for this position      |      Go back job listings


Sales & Marketing: Consumer Product Sales
Account Executive, Group Sales - Washington Nationals (Washington, DC)

Summary:

Reporting to the Senior Manager of Group Sales, the Account Executive of Group Sales’ responsibilities include the planning, organizing, directing, controlling and execution of the company sales and retention programs through assigned duties to achieve optimum ticket sales volume and ensure the desired sales results while performing the following duties.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.



Essential Duties and Responsibilities:

• Sells group tickets, party suites and hospitality areas in addition to creating and organizing theme nights.
• Sells suites (nightly rentals), premium seats (including Lexus Presidents Club and PNC Diamond Club), hospitality events, and season (including Full, Half, Partial and Mini plans)
• Prospects for new group and season ticket package clients.
• Attends/staffs numerous networking, marketing and community events.
• Coordinates and executes sales calls on any and all potential customers through cold calling, prospecting and referrals from current customers.
• Attains individual and department sales goals as set by the Manager, Group Sales and Senior Director, Ticket Sales
• Conducts sales related activities in the field and the office as assigned.
• Maintains computerized records of all suite, premium seating, season ticket and group clients and prospects in company database (Microsoft CRM).
• Visits and hosts prospects and customers during home games.
• Submits planned activities on a daily basis prior to beginning sales day or leaving the office for outside sales calls.
• Identifies opportunities to up-sell current clients.
• Develops positive customer relations calling on all assigned accounts on a scheduled basis.
• Submits prompt accurate reports and maintains up-to-date, accurate account records.
• Maintains adequate, well-organized inventories of sales tools.
• Performs any other duties and responsibilities as assigned by the Manager, Group Sales and Director, Ticket Sales


Requirements:


Minimum Education and Experience Requirements

• Bachelor’s degree in Business, Sports Management, Marketing or related field.
• A minimum of two (2) years’ work experience in professional sports ticket sales and customer service.
• A minimum of two (2) years’ work experience specifically in professional sports season, group or suite sales.


Knowledge, Skills, and Abilities necessary to perform essential functions:

• Contacting qualified and unqualified sales leads for new group and season sales.
• Managing and servicing existing group accounts and season ticket package clients.
• Handling customer service and ticketing issues of assigned group customers and season ticket package clients.
• Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
• Ability to network with the region’s top decision makers.
• Ability to learn and master new software programs including Tickets.com and Microsoft CRM.
• Ability to manipulate and complete basic contract invoices, templates and outlines.
• Oversees the development and sale of fully-integrated theme nights targeted at specific groups within the Washington market.
• Excellent oral communication and customer service problem solving skills.
• Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
• Basic mathematical and writing skills.
• Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
• Must be able to work flexible hours including evenings, weekends and holidays as needed.
• Consistent, punctual and regular attendance.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment
• Excellent verbal and written communication and presentation skills; Ability to interact with people of all different levels and backgrounds.
• Understands how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward.
• Understands need for data integrity and pays attention to maintaining accurate and timely data.
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Access. Ability to meet deadlines under pressure and/or frequently deal with difficult issues related to people or situations.
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.


Physical/Environmental Requirements:
• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
• Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.


Apply for this position      |      Go back job listings


Sales & Marketing: Consumer Product Sales
Account Executive, Membership Sales - Washington Nationals (Washington, DC)

Summary:

Reporting to the Director of Ticket Sales, the Account Executive of Membership Sales’ responsibilities include the planning, organizing, directing, controlling and execution of the company's sales and retention initiatives. The goals of the position are to achieve optimum ticket sales volume, and ensure the desired sales results, while performing the following duties:

The Nationals are a military-friendly organization actively recruiting veterans and spouses.
 

Essential Duties and Responsibilities:


• Focus on increasing revenue and attendance through full menu selling opportunities, specializing in:
o NATS PLUS season ticket packages (full, half and partial plans).
o Group ticket sales (including theme nights and hospitality areas)
o Premium sales (including annual/nightly leases and club seating options)
• Renews and retains a specified listing of season ticket and group accounts on an annual basis.
• Coordinates and executes internal and external sales appointments on any and all potential customers through cold calling, prospecting and referrals from current customers.
• Creatively prospects for new business opportunities that will grow the Nationals season ticket and group client base.
• Attends/staffs numerous networking, marketing and community events within the DC Metro area.
• Attains individual and department sales goals as set by the Director, Ticket Sales and Vice President, Ticket Sales, Service & Operations.
• Maintains computerized records of all season ticket, group, and premium seating clients/prospects in company database (Microsoft CRM).
• Maintains a daily/weekly minimal outbound call volume.
• Visits and hosts prospects and customers during home games and specified Nationals sales events.
• Identifies opportunities to grow the current Nationals ticket base through up-selling and cross-selling.
• Provides A+ level customer service to all Nationals clients/prospects. Maintains and submits consistent and accurate personal sales pipeline and account status reports on a weekly basis.
• Performs any other duties and responsibilities as assigned by the Director, Ticket Sales and Vice President, Ticket Sales, Service & Operations.


Minimum Education and Experience Requirements


• Bachelor’s degree in Business, Sports Management, Marketing or related field.
• A minimum of two (2) years work experience in a sales specific capacity, preferably for a professional sports ticket sales, group sales or premium sales department.
Knowledge, Skills, and Abilities necessary to perform essential functions
• Contacting qualified and unqualified sales leads for new season package, group events and premium opportunities.
• Managing and servicing existing and prospective accounts at an exemplary level.
• Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
• Ability to network with the region’s top decision makers.
• Ability to manipulate and complete basic contract invoices, templates and outlines.
• Overseeing the development and sale of fully-integrated theme nights targeted at specific groups within the DC Metro area.
• Excellent problem solving and conflict resolution skills.
• Basic mathematical and writing skills.
• Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
• Must be able to work flexible hours including evenings, weekends and holidays as needed.
• Consistent, punctual and regular attendance.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment
• Ability to manage and meet deadlines while working on several complex projects simultaneously.
• Computer proficiency and technical aptitude with the ability to master and utilize Tickets.com, Microsoft CRM, and full Microsoft Office suite.
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.


Physical/Environmental Requirements


• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
• Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Ticket Specialist - Washington Nationals Baseball Club (Washington, DC)

Summary:

The Ticket Specialist position will work in conjunction with the Ticket Services and Ticket Operations staff with a focus on the continued success of the Virtual Ticketing program. The primary responsibilities of the position includes: identifying and resolving season plan holder card issues at the ballpark gates, servicing season plan holders at the Season Plan Holder Lounge, providing tutorials for new Season Plan Holders on how to use their cards and the online portal, and assisting with the Nationals eCash program. Additionally, the position supports elements of the Nationals online loyalty program (Red Carpet Rewards) and is expected to participate in training that will enable knowledgeable interfacing with the Nationals ticketing platforms (i.e. ProVenue) tied to selling, exchanging and upgrading tickets.

The Ticket Specialist has the opportunity to learn more about the business operations of a baseball team including sales, service and direct marketing efforts aimed at driving attendance and providing added-value to season plan holders. The individual should be tech-savvy and experienced with Microsoft Excel and tablet technology (i.e. iPad). The Ticket Specialist is expected to work Nationals home games and special events. The ideal candidate is passionate about the sports, service and sales industry.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Provide gameday support and expertise for season plan holder card issues and inquiries:
    • Act as the first line of customer service at the gates for season plan holders experiencing issues with virtual ticketing.
    • Provide customer service at the Season Ticket Services location related to issues including, but not limited to, ticketing, campaign manager offers and e-cash.
  • Supporting the facilitation of experiential-based auction winners
  • Other duties as assigned

Requirements:

Minimum Education and Experience Requirements

  • High School Diploma or equivalent military experience.
  • A minimum of 1 year experience in customer service.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent customer service skills.
  • Candidate must be sufficient in Microsoft Excel and tablet technology (i.e. iPad).
  • Able to work nights, holidays, and weekends, including Nationals home games with additional hours included for office work.
  • Must be able to address and solve problems quickly and effectively.
  • Punctual and reliable attendance.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Gameday Seasonal:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have one year of customer service expierence? If yes, please explain.
2. Yes/No. Are you available to work for 80% of Nationals home games?


Apply for this position      |      Go back job listings


 

Sports Jobs Board Powered by TeamWorkOnline.com


Technical problems? Contact the TeamWorkOnline webmaster / FAQ

TeamWorkOnline Privacy Policy (popup window)