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Current available jobs in Sales & Marketing:


» Account Executive - AM830 KLAA Radio (Anaheim, CA)
» Rally-backs In-Game Entertainment Crew - Arizona Diamondbacks (Phoenix, AZ)
» D-backs Street Team - Arizona Diamondbacks (Phoenix, AZ)
» 50 50 Raffle Salesperson - Arizona Diamondbacks (Phoenix, AZ)
» 2015 Red Sox Game Day Staff - Boston Red Sox (Boston, MA)
» Group Ticket Sales Manager - Chicago Cubs (Chicago, IL)
» Ticket Sales Representative - Chicago Cubs Sales Development Program - Chicago Cubs (Chicago, IL)
» Manager, Sales Development - Chicago Cubs (Chicago, IL)
» Ticket Operations Part-Time Associate - Chicago Cubs (Chicago, IL)
» Coordinator, Authentics and Licensing - Chicago Cubs (Chicago, IL)
» Integrated Marketing Manager - Chicago Cubs (Chicago, IL)
» Season/Group Ticket Operations Seasonal Staff - Cincinnati Reds (Cincinnati, OH)
» Ticket Services Representative (Seasonal) - Kansas City Royals (Kansas City, MO)
» Angels Baseball - Spring Training Ticket Seller - TEMPE, AZ - Los Angeles Angels of Anaheim (Tempe, AZ)
» Angels Baseball - Seasonal Call Center Representative - Los Angeles Angels of Anaheim (Anaheim, CA)
» Angels Baseball - Part-Time Ticket Seller - Los Angeles Angels of Anaheim (Anaheim, CA)
» Business Analyst, CRM and Analytics - Miami Marlins (Miami, FL)
» Senior Account Coordinator, Sponsorship Services - New York Yankees (Bronx, NY)
» Host/Hostess - Premium Services (Part Time) - New York Yankees (Bronx, NY)
» Hall of Fame Racing Mascot - Oakland Athletics (Oakland, CA)
» Promotions Crew, Part-Time - Oakland Athletics (Oakland, CA)
» Florida Operations - Bradenton Mauraders Assistant - Pittsburgh Pirates (Bradenton, FL)
» Vice President, Ticket Sales/Service & Retention - Pittsburgh Pirates (Pittsburgh, PA)
» Mascot - Bradenton Marauders - Pittsburgh Pirates (Bradenton, FL)
» Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Phone Ticket Seller - Salt River Fields- Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)
» Ticket Seller - Salt River Fields- Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)
» Ticket Seller - San Diego Padres (San Diego, CA)
» Ticket Sales Agent - St. Louis Cardinals, LLC (St. Louis, MO)
» *Membership Specialist - Tampa Bay Rays (St. Petersburg, FL)
» *Membership Services - Game Day Staff - Tampa Bay Rays (St. Petersburg, FL)
» *Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)
» Fan Programs Representative - The San Diego Padres (San Diego, CA)
» Manager, Sponsorship Activation - Washington Nationals (Washington, DC)
» 50/50 Raffle Supervisor - Washington Nationals (Washington, DC)
» 50/50 Raffle Ticket Seller - Washington Nationals (Washington, DC)
» Director, Premium Sales & Service - Washington Nationals (Washington, DC)
» Box Office Ticker Seller - Washington Nationals Baseball Club, LLC (Washington, DC)



Sales & Marketing: Broadcast/ Media Sales
Account Executive - AM830 KLAA Radio (Anaheim, CA)

AM830 KLAA is a locally owned and operated radio station which provides live sports and sports talk format serving Southern California.  It is the flagship station for Angels Baseball and the Anaheim Ducks NHL hockey team and also broadcasts live NFL and Notre Dame Football games.

The Company is looking for an Account Executive for its offices in Anaheim, CA located at Angels Stadium.  This is a full-time position within the sales department of the radio station.

Title:  Account Executive 
     
Reporting to the Vice President of Sales, the Account Executive is responsible for selling commercial advertising time and brokered time on the radio station.  The Account Executive must know the station’s programming inside out, the importance of the station’s dial position and power, as well as know what the competition is carrying, their ratings and standing in the market.  The Account Executive works closely with businesses and advertising agencies and helps their clients market themselves to the station's listeners.  They perform their duties in a manner that is professional and represents the radio station with the utmost of reliance and integrity.  The Account Executive services both direct and agency business.

Job Duties:

• Foresees pending challenges; troubleshoots and solves problems and issues regarding client’s concerns. 
• Develops new ideas for current and prospective clients.
• Responsible to confirm all contract terms including the scheduling of commercial spots and the value of each spot accurately in Marketron
• Act as the primary contact, respond to, and service requests made by the client(s).
• Maintain accurate records of all related tasks concerning a client(s) contract.  All terms must be accounted for via written agreements. 
• Must maintain their individual sales budget set by the VP of Sales
• Must be able to handle transactional and non-transactional sales by working with an ongoing list of prospects.
• Must create new business through traditional and nontraditional revenue streams.
• Must make a minimum of 12 sales in person calls per week; and 25 telephone sales calls per week.
• Works primarily with major agencies, and on the client side of the business.

Account Executive Requirements:

• High school diploma or equivalent
• The ability to demonstrate exceptional guest service skills both in person and over the phone
• 1-2 years prior broadcast advertising sales experience and established advertising agency and client contacts in the marketplace a plus but not required
• Strong interpersonal and communication skills are required
• Must understand working with sales goals and budgets
• Must be comfortable using computers and have intermediate knowledge of MS Office products including Word, Excel and Outlook
• Strong organizational skills with attention to detail and ability to follow through
• Able to handle multiple tasks at one time
• Works well under pressure in a fast-paced environment
 


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Sales & Marketing: Game Operations/Presentation
Rally-backs In-Game Entertainment Crew - Arizona Diamondbacks (Phoenix, AZ)

Description: The Rally-backs are the D-backs in-game entertainment team that performs various duties at home games and in the community. Those duties include but are not limited to crowd interaction, live promotions, greeting fans, prize giveaways and crowd prompts.
 

Qualifications:
• Comfortable performing and interacting with 40,000+ fans
• Outstanding communication skills and a positive, energetic personality
• Available to work all 2015 D-backs home games including nights, weekends and holidays
• Reliable, punctual and courteous
• Excellent listening skills and the ability to work well with others
• Ability to respond to any situation quickly and professionally
• An athletic, cheerleading or pep squad background preferred
• Applicants must be 18 years or older
 

Instructions:
• Applicants must apply online by submitting a cover letter, resume and answer pre-screen questions (paper resumes or phone inquiries will not be accepted)
• Applications must be received by Friday, February 13st. 
• Selected candidates will be required to attend an in-person audition at Chase Field on Saturday, February 28th
• Final candidates must successfully pass a background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have an athletic, cheerleading or leadership experience? Briefly explain.
2. Yes/No: Are you able to commit to the 2015 baseball season (March - October)?
3. Yes/No: Do you have experience performing in front of large audiences? Briefly explain.
4. Yes/No: If selected, are you able to attend the audition on Saturday, Feb.28th?
5. Yes/No: Are you at least 18 years old?
6. Do you have housing in the Metro Phoenix area?


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Sales & Marketing: Promotions
D-backs Street Team - Arizona Diamondbacks (Phoenix, AZ)

Description:

The Arizona Diamondbacks are seeking to part-time employees to promote team programs at Chase Field during home games and at events throughout the Phoenix area.

Responsibilities:

Game day duties include providing customer service at the D-backs fan loyalty program headquarters, and conducting fan surveys. Representatives must be available on nights and weekends and be available to work a minimum of 50 home games (60%). Weeknight shifts begin at 4:30pm. Saturday shifts begin at 2pm. Sunday shifts begin at 10am. Non-game event duties will include setting up and taking down inflatables, gathering leads, and promoting team initiatives at events throughout the state of Arizona.

Qualifications:

1. Strong communication and customer service skills
2. Sales or retail experience a plus
3. Enjoy interaction with fans and children
4. Strong knowledge of Major League Baseball and the Arizona Diamondbacks
5. Flexible schedule (nights, weekends, holidays)
6. Bilingual a plus
7. Must be available for 50 home games (60%)
 


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Sales & Marketing: Fundraising/Major Gifts
50 50 Raffle Salesperson - Arizona Diamondbacks (Phoenix, AZ)

  

The Arizona Diamondbacks Foundation is looking for high-energy, motivated sellers to join our million dollar 50/50 raffle sales team for the 2015 season.
 

Essential Duties and Responsibilities:
• Approach fans pre-game and in-game to explain the details of the 50/50 raffle program
• Accurately handle the sale and distribution of the tickets, following program requirements
• Answer questions fans may have about the program
• Turn in all cash and tickets to Coordinator at the close of the shift
 

Qualifications/Education Required:
• Must have a High School Diploma or equivalent education
• Prior experience handling cash
• Ability to interact positively with large fan base
• Must be detail oriented and have strong organizational skills
• Above average verbal communication skills
• Strong sales skills
 

Other Qualifications
• Candidates must be willing to work Nights, Weekends and Holidays if necessary
• Having a flexible schedule that allows for working some or all weekday, day games is a must.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available for a face to face interview on February 12th between 3 - 6pm at Chase Field.


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Sales & Marketing: Client Relations/Customer Service
2015 Red Sox Game Day Staff - Boston Red Sox (Boston, MA)

The Boston Red Sox have a commitment to providing exceptional customer service    to our fans, and we take that responsibility very seriously.  We are seeking energetic, enthusiastic workers who have a fan-friendly attitude and a sincere desire to enhance the fan’s experience at Fenway Park.

Ambassadors: Staff the Fan Services booths located throughout the concourses of the ballpark, assisting fans with any issues that may arise. Greet special guests on game days, assist in the execution and direction of pre-game ceremonies, and provide event support at special events. Additional opportunities may be available for applicants who have played college baseball or softball.

Tour Guide: Responsible for providing tours of historic Fenway Park.  Candidates must possess enthusiasm, experience speaking to large groups, professionalism, excellent time management skills, experience working within a team, excellent customer service skills, and ability to multi-task and retain information.  Weekend and holiday availability is required.

Video Control Room: Looking for highly motivated individuals with knowledge of EVS SlowMo controllers, Click Effects, Chyron Lyric Pro, and live-production camera operation (40X Lens or greater) to work as part of Fenway Park's in-game entertainment. Also looking for fast-paced individuals to work the manual scoreboard in Fenway Park's Green Monster.  Must have good knowledge of baseball.  Prior control room experience is a plus.

Video Production Assistant: Looking for highly motivated individuals with strong attention to detail who are willing to contribute in all aspects of Red Sox Productions, the team’s video and television production department. Responsibilities include assisting in all aspects of live pregame and game production, logging interviews, and shooting and editing video.  Must be experienced in shooting and editing HD video in many environments. Control room, data asset management and Final Cut Pro experience is preferred.

Greeter: Welcome and greet premium guests and clients. Assist guests in navigating premium club and seating areas as well as maintain the integrity of these spaces. Provide a link to resources available to premium guests, including Red Sox and Aramark staff.

Grounds Crew: As a member of the Grounds Crew, you will be involved with not only Red Sox games, but also additional non-baseball events on the field. Candidates should have the ability to carry at least 50 lb. while running.

Quality Control: Monitor all areas of Fenway Park to ensure that the park is clean and presentable. Keep detailed notes on each section of the park and enter them into our incident-tracking program. Some light lifting will occasionally be necessary.

Fan Clubs: Provide day-of-game marketing, sales, and customer-service support to the Red Sox Nation and Kid Nation membership programs. Assist in setting up and closing down Red Sox Nation/Kid Nation booths and sell memberships for both programs. Track inventories and maintain a detailed database of customer interactions.

Security: Interact with our fans and guests in a friendly, polite manner. Be observant and proactively identify disruptive fan behavior. Duties include fan screening and access, crowd and alcohol management, and life-safety responsibilities. We are also seeking qualified loss-prevention associates for our retail team stores and non-game hospitality event security associates in our clubs and other meeting spaces. Prior security experience is preferred but not essential.

Ticket Operations: Duties include selling and distributing tickets for games, tours and any other ticketed event at Fenway Park. Applicants will provide top customer service in every interaction with fans. We need applicants who can work preferably on event days and weekends, but can have availability for daytime hours (10AM-5PM)  from January through the end of the season. Prior experience with cash banks and financial transactions preferred, but not necessary.

Usher: Welcome and direct fans to their seating area to ensure that everyone sits in the appropriate location based on their ticket. Be accessible to guests throughout the game for any assistance necessary.

Yawkey Way Host: Assist in all aspects of the fan experience on Yawkey Way. Escort neighborhood residents across Yawkey Way so that they can more easily reach their destinations. Setup and breakdown Wally’s World games, manage lines; distribute prizes to children while engaging them and their parents.  Greet game-day guests and all others we welcome at the park.  Ensure that our fans and neighborhood friends are always met with a friendly face. 

Mobility Assistance: Engage fans and make them feel welcome. Ensure that mobility-impaired patrons are allowed timely access to elevators and direct fans to the proper floor for their desired location.  Provide assistance to fans who request wheelchair aid in going between the ballpark entrance and their seats.

Red Sox Foundation Raffle Ticket Sellers:  Duties include selling 50/50 raffle tickets at Red Sox home games.  We need applicants who can sell tickets at Red Sox games from two hours prior to game time through the top of 5th inning.  Looking for self-motivated, outgoing and dedicated individuals to support the team’s official charity. 

Client Services:  Looking for positive, personable and highly motivated individuals to work with premium season ticket holders and corporate partners. Candidates must be professional, thrive in fast paced environments and possess excellent customer service skills. Support required includes (but not limited to): heavy lifting, pregame VIP tours and escorts around the ballpark, maintaining the integrity and function of the premium clubs and private suites, along with help delivering the contractual elements of each client’s agreement.  Looking for applicants who can preferably work games and events, but would also consider those with 10am-5pm availability.           

Applicants will be asked to complete a survey as well as participate in a HireVue video interview in this step of the process. Please note BOTH parts of the application must be completed before the deadline for candidates to be considered for these roles. The deadline to apply has been extended to January 31, 2015.


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Sales & Marketing: Ticket Sales
Group Ticket Sales Manager - Chicago Cubs (Chicago, IL)

ROLE

The Group Ticket Sales Manager is responsible for leading the Group Sales Team of the Chicago Cubs.  The position requires a dynamic, professional, energetic, creative sales leader with a successful leadership and sales track record in collegiate, minor league and/or professional sports.

Particularly, the Group Sales Manager will be responsible for recruiting and hiring staff-including creating and managing individual goals for sales staff, and achieving ticket revenue targets. The Manager is responsible for delivering on-going training curriculum and developing and building relationships with high-level group prospects and corporations in the Chicago market.

RESPONSIBILITIES

  • Recruit, interview, hire, and regularly conduct performance reviews of Group Sales Team Members.
  • Prospect and develop sales opportunities for team by meeting with high-level group leaders and employee outing leadership from local Chicago companies/corporations.
  • Collaborate with team members to create new, innovative ways of packaging and selling group tickets to prospective customers.
  • Manage and delegate group specific theme nights.
  • Work with leadership team to establish sales goals and incentive programs.
  • Manage outbound sales call campaigns and internet-based solicitation through CRM tool and sales reports, tracking ROI, and lead management.
  • Monitor weekly results of Group Sales for measuring productivity and deliverables. This includes, but is not limited to: CRM data, call sheets, referral follow-up, new solicitation, and other programs as developed.
  • Organize and maintain weekly sales report updates for Director – Ticket Sales, leadership team, and sales staff.
  • Participate in department meetings and provide updates to organization.
  • Ensure that all associates uphold the standards of professionalism and service as established by the Chicago Cubs.

REQUIRED QUALIFICATIONS

  • Bachelors degree in Marketing, Sales or Business-related field from an accredited university
  • At least four years experience in ticket, partnership, or premier sales for a professional, minor league, or collegiate sports team
  • 1-3 years of sales training experience
  • Demonstrated success owning and delivering group sales targets.
  • Demonstrated ability to manage and motivate sales staff to achieve goals
  • Demonstrated customer service skills
  • Demonstrated organization and analytical skills
  • Demonstrated organizational leadership
  • Ability to work non-standard hours including nights, weekends, and holidays
  • Advanced knowledge of ticketing software
  • Prior experience with PC systems including Word, Excel and database related packs

DESIRED QUALFICATIONS

  • Prior sales managerial experience in Sports/Hospitality Industry
  • Advanced experience with Salesforce.com
  • Experience with Tickets.com ticketing system

The Chicago Cubs are an Equal Opportunity Employer


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Sales & Marketing: Ticket Sales
Ticket Sales Representative - Chicago Cubs Sales Development Program - Chicago Cubs (Chicago, IL)

Role

The Chicago Cubs Sales Development Program has been created to accelerate the development of emerging sales talent. This entry level position engages participants in programming designed to build the critical skills that are required to succeed in professional sports sales. These entry level positions engage participants in a sales development program focused on building future sales leaders in the sports industry. CSDP members will gain hands-on sales experience while participating in customized training and development.

Responsibilities

  • Contact and dialogue with sales leads, requiring 80 to 100 outbound calls per day
  • Meet or exceed all operational and revenue targets
  • Interact with prospective clients as required
  • Make outbound Group Sales calls to achieve Group Sales targets
  • Engage in selling Flex Packs (6-12 game packages) to meet or exceed targets
  • Identify and capitalize on additional sales opportunities
  • Advance knowledge of the Sports Sales Business

Required Qualifications

  • Bachelor’s degree
  • At least one year sales experience or completion of a college sales training program
  • Demonstrated customer service skills
  • Demonstrated ability in the areas of communication, time management and organization
  • Demonstrated ability to work well within a team environment
  • Ability to work non-standard hours including nights, weekends, and holidays
  • Proficiency with Microsoft Office suite

Desired Qualifications

  • Excellent history of revenue generation, implementation, and new business strategies
  • Strong desire to be a sales industry leader and passion for Sports Sales
  • Proven ability to multi-task and manage projects on strict deadlines

The Chicago Cubs are an Equal Opportunity Employer



 


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Sales & Marketing: Ticket Sales
Manager, Sales Development - Chicago Cubs (Chicago, IL)

ROLE

The Chicago Cubs Sales Development Program has been created to accelerate the development of emerging sales talent. This entry level position engages participants in programming designed to build the critical skills that are required to succeed in professional sports sales.

The Sales Development Manager is responsible for leading the Chicago Cubs Sales Development Program. This position requires a dynamic, professional, energetic, creative sales leader with a successful leadership and sales track record in collegiate, minor league and/or professional sports.

Particularly, the Sales Development Manager will be responsible for recruiting and hiring staff, developing on-going training curriculum, collaborating with leadership to develop sales strategy, creating and managing individual goals for Sales Development Program members, and achieving ticket revenue through the sale of season ticket packages, mini-game plans and group sales.

The candidate will be required to be a strong coach and developer of talent while being able to monitor and achieve departmental sales quotas – to include all daily, weekly, and monthly reporting.

RESPONSIBILITIES

  • Recruit, interview, hire, and regularly conduct performance reviews of Sales Development Program members
  • Work with leadership team to establish sales goals and incentive programs.
  • Manage outbound sales call campaigns and internet-based solicitation through CRM tool and sales reports, tracking ROI, and lead management.
  • Monitor weekly results of Sales Development Program/Group Sales for measuring productivity and deliverables. This includes, but is not limited to: CRM data, call sheets, referral follow-up, new solicitation, and other programs as developed.
  • Develop and maintain a “best practices” library in the areas of sales culture, sales management and motivation that will be the primary learning tool for current and future program members and associates.
  • Develop and administer coaching and training regimen to include daily, weekly, and monthly sales feedback for staff to accelerate their sales skill sets.
  • Organize and maintain weekly sales report updates for Director – Ticket Sales, leadership team, and sales staff.
  • Participate in department meetings and provide updates to organization.
  • Ensure that all associates uphold the standards of professionalism and service as established by Chicago Cubs.

REQUIRED QUALIFICATIONS

  • Bachelors degree in Marketing, Sales or Business-related field from an accredited university
  • At least four years experience in ticket, partnership, or premier sales for a professional, minor league, or collegiate sports team
  • 1-3 years of sales training experience
  • Demonstrated ability to manage and motivate sales staff to achieve goals
  • Demonstrated customer service skills
  • Demonstrated organization and analytical skills
  • Demonstrated organizational leadership
  • Ability to work non-standard hours including nights, weekends, and holidays
  • Advanced knowledge of ticketing software
  • Prior experience with PC systems including Word, Excel and database related packs

DESIRED QUALIFICATIONS

  • Prior sales managerial experience in Sports/Hospitality Industry
  • Advanced degree
  • Advanced experience with Salesforce.com
  • Experience with Tickets.com ticketing system

The Chicago Cubs are an Equal Opportunity Employer
 


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Sales & Marketing: Ticket Operations
Ticket Operations Part-Time Associate - Chicago Cubs (Chicago, IL)

Chicago Cubs Part-Time Associates play vital roles in executing day-to-day tasks and activities within their respective departments. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive, and reliable. 

These positions will be scheduled for 15-25 hours per week. Departmental placement of successful applicants will be determined per required qualifications and through the screening and selection process.

The Ticket Operations Part-Time Associate will assist the Manager, Ticket Operations with all aspects of ticket operations including order processing, invoicing, ticket printing and payment.

Responsibilities:

  • Assist sales staff with renewal of all ticketing products
  • Provide direct support to ticket operations staff by coordinating order processing and system input
  • Prepare and deliver follow up communication with season ticket holders
  • Responsible for tracking and reporting payments
  • Update customer accounts in ticketing system & CRM as required
  • Provide support for games and special events
  • Standard office procedures including filing, mailing and data entry
  • Other related duties as assigned

Required Qualifications:

  • Strong oral and written communication skills
  • Demonstrated attention to detail and organization
  • Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
  • Demonstrated ability to multi-task, think creatively and problem solve
  • Minimum of 1 year of customer service experience
  • Must be available to work from March - September
  • Ability to work non-traditional hours, including nights, weekends, and holidays

Desired Qualifications:

  • College Degree in: Business, Communications, Hospitality, Marketing, Sales, or related field
  • Experience with Tickets.com’s Pro Venue platform and Sales Force or other CRM a plus

The Chicago Cubs are an equal opportunity employer.


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Sales & Marketing: Marketing
Coordinator, Authentics and Licensing - Chicago Cubs (Chicago, IL)

Role

The Coordinator, Authentics & Licensing will lead the execution and expansion of the Cubs Authentics program with the Manager, Brand Activation and Associate, Authentics and Licensing. The position will play an integral role in both driving the overall business strategy and executing the day-to-day operations of the Cubs Authentics program. This person will work closely with Marketing, Baseball Operations, Ballpark Operations, Accounting, Community Affairs, Levy and MLB Authenticators to execute the Cubs Authentics business from item collection through final sale.

Responsibilities

  • Coordinate, execute and expand the Cubs game used and autographed item program.
  • Manage program P&L and create pertinent monthly, mid-season and end of year accounting documents.
  • Reconcile Cubs Authentics sales with the team’s concessionaire and Accounting Department.
  • Manage MLB on-field licensee relationships, including oversight and coordination of all throwback uniform and special event games, and process all program invoices.
  • Oversee the implementation and execution of the Cubs Authentics online auctions.
  • Manage and expand the Cubs Authentics online shop.
  • Work with team clubhouse staff to manage uniform inventory and coordinate collection processes and procedures.
  • Generate new revenue streams by expanding autographed merchandise and game used item offerings inside and outside of Wrigley Field.
  • Work with MLB game-used licensees to maximize inventory and develop creative product offerings.
  • Develop new collector relationships to drive incremental sales.
  • Work alongside team concessionaire staff to sell Cubs Authentics items in the Wrigley Field concourse.
  • Reply to fan inquiries and execute sales via the Cubs Authentics direct sales channels.
  • Work with MLB Authenticators to ensure desired autographed and game used items are authenticated.
  • Collect and inventory game-used and autographed memorabilia.

Requirements

  • Bachelor’s degree from an accredited, 4 year college or university in marketing or business related field.
  • One year of experience with P&L management
  • Demonstrated knowledge and understanding of memorabilia and sports game used item programs.
  • Demonstrated proficiency with Microsoft Word, Excel and Outlook.
  • Demonstrated record keeping, organization, and planning skills.
  • Demonstrated experience with Adobe Photoshop and ability to perform common graphics creation and modification tasks such as resizing, file conversion, text layout and retouching.
  • Demonstrated oral and written communication ability.
  • Ability to work a varied schedule to include evenings, weekends and holidays.

Desired Qualifications

  • Demonstrated baseball knowledge and understanding of Cubs history and fan base.
  • Self starter with leadership skills.
  • Ability to operate under pressure and meet tight deadlines.
  • One year of experience managing a memorabilia and sports game used item program.

The Chicago Cubs are an Equal Opportunity Employer


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Sales & Marketing: Fan Development
Integrated Marketing Manager - Chicago Cubs (Chicago, IL)

ROLE

The Integrated Marketing Manager is responsible for ensuring the Cubs execute a cohesive 360-degree fan marketing plan by developing and managing an annual integrated marketing calendar that fulfills and prioritizes the objectives of cross-functional teams within the organization.  Success in this role will be determined by the ability to drive the organization’s IMC (Integrated Marketing Communications) process with marketing strategy focusing on engagement and revenue through multi-channel direct marketing efforts.

The ideal candidate is passionate about the impact of data-driven marketing and desires to make a difference by leveraging the right processes to support excellence in campaign execution.

RESPONSIBILITIES

  • Develop and manage the master integrated marketing calendar including but not limited to the following channels: mobile, email, social, direct mail, special events, and personal interactions.
  • Advise on the Cubs integrated marketing strategy annually and long term, coordinating objectives across multiple business functions including marketing, ticket operations, corporate partnerships and community affairs, leveraging necessary data to support strategy.
  • Serve as primary advisor to multiple business functions on the appropriate campaign objectives and process required to support the campaign strategy, including but not limited to:
    •      Overseeing governance process that determines how fan engagements are prioritized and approved.
    •      Define and advise on the appropriate audience, messaging and channel for a campaign based on campaign objectives and defined success metrics.
  • Work closely with the Communications Department to ensure that all campaign content & copy align with the overall Cubs brand vision.
  • Work closely with the Assistant Director – Relationship Marketing to ensure that the Cubs overarching CRM vision is fulfilled via integrated marketing communications to fans.
  • Collaborate with the digital and social media teams to leverage insights to improve marketing effectiveness.  Leverage insights to develop personalized campaigns and offers.  Test via A/B and multi-variable testing via direct marketing vehicles (email, social media, mobile). Analyze findings and optimize accordingly.
  • Oversee the creative design services process, acting as the centralized point of contact for the Cubs external creative agency.  Manage agency’s annual scope of work and creative services budget.

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree in marketing, communications or business.
  • 5 years of consumer direct marketing experience, including applying direct marketing principles and techniques for enhanced campaign performance and audience targeting.
  • 5 years experience in campaign management in the direct marketing space.
  • 2 years experience in achieving cross-functional team goals through project management.
  • 2 years experience with marketing automation and Email Service Provider (ESP) platforms (ie: ExactTarget, Responsys, Eloqua, etc.).
  • 2 years experience working with a creative agency, including developing scope of work agreements and managing creative briefs and timelines.
  • Strong understanding of usability within mobile, email, social and web channels.
  • Experienced in hands-on implementation and results measurement.
  • Demonstrated advanced communication skills including written, verbal and listening.
  • Ability to prioritize workload, take ownership and administer projects.
  • Ability to work a varied, non-standard schedule to include evenings, weekends and holidays.

PREFERRED QUALIFICATIONS

  • MBA level education.
  • Strong baseball knowledge and understanding of Cubs history and fan base.

The Chicago Cubs are an Equal Opportunity Employer


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Sales & Marketing: Ticket Operations
Season/Group Ticket Operations Seasonal Staff - Cincinnati Reds (Cincinnati, OH)

Department:Season/Group Ticket Operations

Job Title: Season/Group Ticket Seasonal Staff

Reports To: Season and Group Ticket Managers         

FLSA: Seasonal, Hourly, Non-Exempt

Job Purpose: Assist the Season and Group Sales department for the 2015 season.

Essential Duties and Responsibilities:

  •  Setup and take orders for special offers
  •  Facilitate shipping of season tickets and mass mailings
  •  Responsible for working on a computerized ticketing system
  •  Create consignment contracts
  •  Assist sales reps with requesting special collateral, work orders, large checks, etc.
  •  Process, pay and print orders
  •  Assist reps with setup for special group events
  • Aid with ticket-related customer service issues
  • General office duties, as assigned

Knowledge, Skills, and Abilities:

  • An outgoing personality, suitable for sales
  • Strong customer service focus:  project positive, helpful attitude and willingness to go above and beyond
  • Capacity to handle a variety of projects in a changing environment
  • Working knowledge of Microsoft Office, including Excel
  • Ability to learn very quickly
  • Excellent communication skills (verbal and written) and active listening skills
  • Must be proficient in data entry and detail oriented
  • Flexibility in scheduling is required and will involve some evenings, weekends, and holidays, especially when the team is in town
  • Must present self in a professional manner to interact with fans of all ages, customers and game day guests
  • Must have the ability to handle and coordinate large groups of people in a secure and sensitive area

Work Environment:

  • Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.

Please Note:

  • This is a seasonal opportunity and no benefits will be provided.
  • Seasonal staff are paid a minimum wage of $8.10/hour.

Expectations:

  • Adhere to Cincinnati Reds Organization Policies and Procedures
  • Act as a role model within and outside the Cincinnati Reds Organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standard

Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement: The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have the ability to learn very quickly?
2. Do you have a working knowledge of Microsoft Office, including Excel?
3. Do you have flexibility in your schedule?


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Sales & Marketing: Ticket Sales
Ticket Services Representative (Seasonal) - Kansas City Royals (Kansas City, MO)

TICKET SERVICES REPRESENTATIVE (Seasonal)
(Part time)

JOB SUMMARY:
Position will serve as the initial day-to-day contact for the Kansas City Royals fan base, including general fans, single-game ticket buyers and season ticket holders. Representatives are responsible for resolving all inquiries in a positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.

ACCOUNTABILITIES

  • Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
  • Accurately and successfully convey all key messages to the Club’s single-game ticket purchasers and the general public
  • Ensure customer data and profile requirements are accurately represented in database
  • Assist with ticket distribution and customer account changes
  • Execute customer communication including but not limited to calls, emails and letters related, ticket-related issues and general fan inquiries
  • Assist all sales-related programs including but not limited to account renewals, single game ticket purchases, special events, annual relocation and Season Ticket Holder Benefits
  • Responsible for overall customer service over the phone and in person during Royals home games
  • Assist the Sales and Service Center during Home Games
  • Represent the Sales and Service Department at in-game and outside events
  • Additional duties as assigned


REQUIREMENTS:

  • General education background equivalent to a college or university education degree or in process to complete a college or university education degree
  • Minimum of one (1) year work experience in sales and customer service with proven ability to meet deadlines and quotas
  • Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs.
  • Excellent oral communication and customer service problem solving skills.
  • Basic mathematical and writing skills.
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Consistent, punctual and regular attendance.
  • Professional image and demeanor.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Bi-lingual a plus

EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years old?
2. Do you live in the Kansas City metro area?
3. Are you able to work flexible hours to include weekends, evenings & holidays?


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Sales & Marketing: Ticket Sales
Angels Baseball - Spring Training Ticket Seller - TEMPE, AZ - Los Angeles Angels of Anaheim (Tempe, AZ)

PART TIME - TICKET SELLER FOR SPRING TRAINING IN TEMPE, AZ

OVERVIEW In conjunction with the Tempe Box Office, members of the Ticket Seller staff sell tickets to Angels spring training games at Diablo Stadium in Tempe, AZ.  This position is temporary and will last through the end of spring training.

DUTIES -Sells admission tickets to spring training events and controls cash fund. -Balances daily ticket sales receipts -Reports discrepancies to management. - All other duties as assigned.

REQUIREMENTS:

-High School Diploma
-Must be available to work scheduled home games which take place during the day time and on the weekends.
-Must have experience handling money and other means of payment (credit cards).
-Experience with Ticketmaster: Archtix and Classic also preferred.
-Effective communication skills
-Ability to deal diplomatically with the public and fellow employees
-Excellent customer service skills
-Ability to work under well under pressure
-Ability to work with other employees and supervisors, maintaining effective working relations

Must be able to pass background investigation screening.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you live in or around Tempe, AZ?
2. Yes or No: Are you available during the day time and on weekends during the month of March?


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Sales & Marketing: Ticket Sales
Angels Baseball - Seasonal Call Center Representative - Los Angeles Angels of Anaheim (Anaheim, CA)

OVERVIEW:

In conjunction with the Ticket Sales and Service Department, members of the Call Center staff field inquiries from potential buyers from the Angels Charge-By-Phone Hotline and provide excellent guest service to address the needs of our inbound phone clients. 

DUTIES:

·       Responds to general questions about ticket availability and pricing, game times and dates, stadium policies and procedures, etc.

·       Transacts and fulfills guest ticketing requests by suggestive selling the best ticket product for their individual needs

·       Processes payments of single game ticket orders and liaises with the Ticketing Office as needed

·       Works from and maintains database of active and previous ticket buyers

·       Identifies prospective buyers to elevates up sell opportunities for ticket package sales

·        Makes outbound single game ticket sales calls to perspective and previous ticket buyers

·       Other duties as assigned

REQUIREMENTS:

 ·       High School Diploma

·       1-2 years prior experience in a guest service / hospitality environment preferred

·       Must be very technologically savvy and comfortable using Microsoft Outlook and other Microsoft products.  Previous experience with Ticketmaster: Archtics and CRM preferred

·       Ability to effectively and professionally communicate over the telephone and via email

·       Must be comfortable with managing heavy call volume, both inbound and outbound

·       Ability to deal diplomatically with the public and fellow employees

·       Excellent customer service skills

·       Ability to work well under pressure

·       Ability to work with other employees and supervisors, maintaining effective working relations

·       Availability to weekends and holidays if necessary

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have knowledge of the Greater Los Angeles Market and possible leads?


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Sales & Marketing: Ticket Sales
Angels Baseball - Part-Time Ticket Seller - Los Angeles Angels of Anaheim (Anaheim, CA)

OVERVIEW:
In conjunction with the Angels Box Office, members of the Ticket Seller staff sell tickets to Angel games and other events at Angel Stadium. Reports to the Director of Ticket Services.

This is a bargaining unit position.

DUTIES:
• Sells admission tickets to stadium events and controls cash fund.
• Balances daily ticket sales receipts
• Reports discrepancies to management.
• All other duties as assigned.

REQUIREMENTS:
• High School Diploma
• Weekday availability (8:30 am to 5:30 pm) preferred but should also be available for evening home games starting at 4:30 pm.
• Must have experience handling money and other means of payment (credit cards).
Experience with Ticketmaster: Archtix and Classic also preferred.
• Effective communication skills
• Ability to deal diplomatically with the public and fellow employees
• Excellent customer service skills
• Ability to work under well under pressure
• Ability to work with other employees and supervisors, maintaining effective working relations
• Maintain reliable self transportation
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have experience handling cash?
2. Yes or No: Do you have experience using Ticketmaster?


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Sales & Marketing: Database Marketing/Analytics
Business Analyst, CRM and Analytics - Miami Marlins (Miami, FL)

As the Business Analyst for CRM and Analytics, you will be responsible for measuring the effectiveness of sales and marketing tactics, then applying those insights to shape fan engagement and/or sales and marketing initiatives. Integral to this role will be competencies in building and maintaining reporting/dashboards, acquiring/preparing data for ad hoc analysis, and general business modeling. Emphasis of this position is on the ability to translate data into business insight.

A major responsibility will be executive level analysis of consumer retention, segmentation, scoring, and similar analytics initiatives with your recommendations helping to directly shape business strategy.

Competency with: MS Excel and SQL Server, database tools like Access or Alteryx, data presentation tools such as Tableau, Qlikview and business intelligence tools like OIBEE or Business Objects.

A minimum of 5 years’ experience in related field is preferred.


Note: This position was originally posted on the Miami Marlins employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Miami Marlins employment site.

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Sales & Marketing: Corporate Sponsor
Senior Account Coordinator, Sponsorship Services - New York Yankees (Bronx, NY)

Description:

Responsible for managing the daily relationships of select New York Yankees corporate sponsor accounts

                       

Primary Responsibilities:

  • Act as the main contact with select corporate partners

  • Create sponsor-related reports and recap/proposal projects

  • Assist with the sponsor renewal process and management of sponsor-related marketing programs

  • Assist with departmental game-day activities, specifically for client entertainment

  • Other duties as assigned

 

Qualifications and Experience:

  • Bachelor's Degree in Business, Sports Management or related field

  • Minimum three-years of corporate sponsorship experience

  • Proficiency in MS Office suite (Word, Excel, Access and PowerPoint)

  • Ability to multi-task and prioritize

  • Proven time management and organizational skills

  • Strong written, verbal and interpersonal skills

  • Demonstrated customer service experience

  • Ability to interact and communicate with individuals at all levels of the organization

  • Flexible work schedule and ability work in an outdoor stadium environment

  • Limited travel required

 

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least three years of corporate sponsorship experience?
2. If yes to Q1, please explain.
3. What are your salary requirements?


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Sales & Marketing: Client Relations/Customer Service
Host/Hostess - Premium Services (Part Time) - New York Yankees (Bronx, NY)

Description:

Support the Manager of Suite Services in building, maintaining and elevating customer service levels. Hosts and Hostesses will also escort guests and will work with the concierge to provide assistance when necessary.  This position requires an autonomous, energetic individual willing to work flexible hours.
 

Primary Responsibilities:

  • Greet guests in a friendly and courteous manner

  • Escort guests to their suites

  • Assist guests with problems & services

  • All other duties as assigned

 

Qualifications and Experience:

  • Bachelor’s degree and prior customer service experience preferred but not required

  • Strong verbal, interpersonal, customer service and leadership skills

  • Ability to interact and communicate with individuals at all levels

  • Demonstrated ability to juggle multiple requests

  • Must be available to work 81 regular season home games, potential post season games and non-baseball events

  • Requires attention to detail and ability to adapt to changing and high pressure situations

  • Must become familiar with the Stadium’s policies, procedures and how to navigate the building

  • Ability to anticipate needs, assess situations and act accordingly

  • Ability to work autonomously as well as in a team setting in a respectful and courteous manner

  • Flexible work schedule and ability to work in an outdoor stadium environment
     

 

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. River Operating Company, Inc. is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have prior customer service experience?
2. Yes/No: Are you available to work all of the regular season home games, potential post season games and non-baseball events?
3. Yes/No: Are you aware that this position will require a flexible work schedule including working nights, weekends and holidays?
4. Yes/No: Do you have experience working in high pressure situations?


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Sales & Marketing: Mascot
Hall of Fame Racing Mascot - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking part-time, seasonal employees to perform as the Hall of Fame Racing Mascots during the 2015 season.  The racing mascots will interact and take photos with fans, and run in the Hall of Fame Mascot race during the game.  They must always display a high energy, enthusiastic, professional, and friendly attitude to A’s fans at games and outside appearances. 

Duties and Responsibilities Include (but not limited to):
• Provide entertainment to fans during Hall of Fame race and other game day features.
• Assist with Special Events department promotions team, mascot, kids club program and other game day promotions as needed.
• Act as mascot escort when not in costume to protect performers and facilitate fan interaction
• Make outside appearances as requested throughout the season
• Act as supporting staff for the Special Events, Ticket Sales, and Corporate Sales departments.
• Other duties as assigned by the Oakland A’s.

Qualifications:
• Prior experience in promotions, performing in costume and customer service preferred.
• Must be comfortable performing and interacting with fans in front of large crowds and on camera.
• Must be reliable, punctual, courteous, have good listening skills and ability to multi-task.
• Must have high energy, enthusiasm and excitement to promote the A’s brand.
• Must have strong ability to work well with all employees in a team environment.
• Must have ability to run a minimum of 250 yards in a 50 pound costume. Running skills will be tested.
• Must have ability to perform and entertain while wearing a 50 pound costume for extended periods of time.
• Must be able to lift and carry items up to 50lbs.
• Must be available to work during all A’s home games and outside appearances as needed, including days, nights, weekends and holidays, throughout the 2015 baseball season.
• Must have reliable transportation and live in or close to the Oakland area.
• Applicants must be 18 years or older. 

NO PHONE CALLS PLEASE. The Oakland A’s are an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have permanent housing in or near the Oakland, CA area?
2. Yes/No: Are you able to work a flexible schedule, including week days, nights, weekends and holidays?
3. Yes/No: Do you have any previous mascot experience? If yes, Please explain.
4. Yes/No: Are you able to properly function while wearing a 50 pound costume?


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Sales & Marketing: Marketing
Promotions Crew, Part-Time - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a part-time, seasonal Promotions Crew, called “The Herd”.  The Oakland A’s Promotions Crew is a fan-interactive and energetic team that will work the majority of 2015 Oakland A’s home games at the Coliseum.  They are responsible for the implementation of fan interaction, sponsorship activation, in-game entertainment, and brand marketing.  They must always display a high energy, enthusiastic, professional, and friendly attitude to A’s fans at games and outside appearances. 

Duties and Responsibilities:
• Interact with fans throughout the game to promote the A’s brand and our corporate partners.
• Represent the team in a positive, enthusiastic, and professional manner.
• Game operation responsibilities include, but not limited to: motivate and energize A’s fans, execute in-game promotions, assist team mascot, interact with A’s in-game host for promotions, work at kids club booth, etc.
• Maintain all game day and event equipment, keeping it organized, in good condition, and properly stored after each game and event.
• Perform as Hall of Fame Racing mascots if needed.
• Act as supporting staff for the Special Events, Ticket Sales, and Corporate Sales departments.
• Other duties as assigned by the Oakland A’s.

Qualifications:
• Prior experience in promotions, marketing, sales and customer service preferred.
• Must be comfortable performing and interacting with fans on camera in front of large crowds.
• Must be reliable, punctual, courteous, and have good listening and multi-tasking skills.
• Must have high energy, be enthusiastic, and excited to promote the A’s brand.
• Must have strong ability to work well with co-workers and supervisors in a team environment.
• Must have the physical ability to perform athletic activities, including running, dancing and performing in costume for extended periods of time in all weather conditions.
• Must be able to lift and carry items up to 50lbs.
• Must be available to work during all A’s home games and outside appearances as needed, including days, nights, weekends and holidays, throughout the 2015 baseball season.
• Must have reliable transportation and live in or close to the Oakland area.
• Knowledge of baseball is preferred.
• Applicants must be 18 years or older. 

NO PHONE CALLS PLEASE. The Oakland A’s are an Equal Opportunity Employer
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have permanent housing in or near the Oakland, CA area.
2. Yes/No: I am able to work a flexible schedule, including week days, nights, weekends, and holidays.
3. Please explain why you would be a good member of the Oakland A's Promo Crew.


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Sales & Marketing: Ticket Operations
Florida Operations - Bradenton Mauraders Assistant - Pittsburgh Pirates (Bradenton, FL)

This seasonal part-time position will assist with daily activities in any area of the Florida Operations as needed in order to gain a full understanding/appreciation of what is required to operate a facility/ minor league complex on a daily basis and in particular during events.  The primary focus of this position will be in ticketing and stadium operations but may also include:

  • Assist the Manager of Florida Operations and Florida Operations Staff in various tasks.  
  • Game day Operations for Spring Training and Bradenton Marauder Games  
  • Ticket Operations & Sales  
  • Stadium Operations  
  • Assist in operations of Pirates City dormitory, such as communicating with  housekeeping and maintenance, inventory rooms, and coordinating operation of the Pirate City store and concessions stand.  
  • Handle Pirate City front desk responsibilities when necessary  
  • Community Relations, including, fill and record donation requests, represent the Pirates at community and networking events, coordinate player appearances, and assist with operations of Pirates inflatable speed pitch & prize wheel
  • Assist with special events.  
  • Marketing/Sales  
  • Pulling tarp when necessary  
  • Ancillary events as necessary including HS Tournaments, Baseball Camps, Corporate Meetings, Etc.)

Requirements

  • High School diploma/GED

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Sales & Marketing: Ticket Sales
Vice President, Ticket Sales/Service & Retention - Pittsburgh Pirates (Pittsburgh, PA)

Dynamic.  Energetic.  Passionate.  Driven.

We are searching for an industry leader who will be responsible for developing and leading the top ticket sales/service/retention team in sports and entertainment.  It starts with great talent.  This individual will identify, recruit, hire, coach and develop leaders in our business.  Strong belief in process leading to results.  Commitment to building a culture that revolves around preparation, hard work, recognition and daily personal and professional development.

Core to this individual's success will be his/her ability to implement and oversee strategies directly impacting the overall growth of the Pirates ticket sales operation including but not limited to:  season, premium, partial, group, individual ticket sales/service/retention; ticket and box office operations; sales/service/retention programming; pricing strategy;  knowledge and awareness of industry best practices while also exploring ways to innovate and upgrade our business practices.

Strong Communication skills are critical to success in this role.  A track record for working successfully with other business units (partnerships, marketing, stadium operations, community relations, concessions, retail, etc)

Insights on premium seating will also be critical.  In addition to sales leadership, premium considerations like pricing, inventory management, programming, amenities will be a fundamental consideration of this role.

The Pittsburgh Pirates set a team record for attendance in 2014.  We are not simply looking for an individual to maintain this type of performance but lead our ticketing efforts to all new levels of success.

Responsibilities

  • Oversee and manage all Ticket Sales and Services personnel and activities, as they relate to Ticket Sales and Service's responsibilities;  Lead performance management, training, mentoring, discipline and hiring activities.
  • Create, develop and implement departmental strategies, goals, objectives,  short and long-term planning for  Ticket Sales and Service .
  • Create, supervise, and implement sales/service training and development curriculum for Ticket Sales and Service.
  • Monitor and manage all seating inventory to maximize attendance and revenue
  • Create, implement, and manage new revenue streams by analyzing current inventory and by benchmarking best practices from around professional sports.
  • Hire, supervise and coach sales/service staff to maximize ticket sales and revenue; determine training needs and coordinate delivery of training.
  • Develop and manage  Ticket Sales and Service departmental budget(s).
  • Create and develop innovative sales contests and incentives that drive and keep staffs motivated to sell and retain at high levels.
  • Create, implement, and monitor commission and bonus structures for all departments within Ticket Sales & Service that emphasize hitting and/or exceeding goals;  Use the commission structure to keep staff focused on their goals and the departmental goals.
  • Create & produce comprehensive daily, weekly, monthly, quarterly, and annual sales reports.
  • Recommend to Senior Management all ticket pricing strategies and renewal timing and tactic;  Ensure that these strategies maximize revenue and ticket sales opportunities.
  • Work with the Marketing Team to create concepts for all ticket sales and service collateral materials.
  • Ensure all Ticket Office policies and procedures are adhered to, including handling of comp tickets, employee ticket requests, ticket printing, etc.
  • Build and manage systems and structure whereby season ticket member retention and satisfaction exceeds expectations and drives them to renewal.
  • Continue to develop, enhance, grow Season Ticket Holder Membership Platform
  • Work with MLBAM and Tickets.com on all ticketing initiatives.
  • All other duties as assigned by the Executive Vice President & CSMO.
  • Work as part of a collaborative team of peers on all sales and marketing strategies and execution.
  • Collaborate & Communicate with all areas of the Pirates front office.
  • Ensure all fiscal controls are being followed properly
  • Timely and accurate reporting, and requesting, of commission and bonus payments for staff.

Qualifications

  • Bachelor's Degree in Business Administration, Sports Management or equivalent
  • Minimum of 5 years sports managerial experience
  • Minimum of 10 years sports industry related sales experience
  • Knowledge of Microsoft Office Applications (Word, Excel, Outlook, Power Point, Access)
  • Experience in Managing and/or Selling Premium Seating (suites and club seats)
  • Knowledge/experience working with a CRM system
  • Master's Degree in Business or Sports Administration preferred
  • Knowledge/Experience working with ProVenue Ticketing System preferred

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Sales & Marketing: Mascot
Mascot - Bradenton Marauders - Pittsburgh Pirates (Bradenton, FL)

**Please apply via http://careers.pirates.com**

Job Summary

This position is responsible for providing entertainment primarily as Marty the Marauder for Pittsburgh Pirates and Bradenton Marauders fans in Florida during game day performances and outside appearances. This position is also responsible for: maintaining costumes, props and signs and developing and performing skits.

Responsibilities

Perform at all Pirates Spring Training and Bradenton Marauders home games, which includes: pre-game activities, post-game activities, in-game contests, skits, and group sales or sponsor-related events.
Make outside appearances as requested throughout the year.
Administer minor costume maintenance and care, including washing and drying the costume on a regular basis.
Maintain props and signs.
Develop, create and execute new performance skits.
Entertain the crowd.
Assist with purchase of props.
All other duties as assigned by the Manager, Sales & Marketing.

Requirements

Candidates must be at least 16 years of age.
Flexible work schedule - availability to work nights and weekends.

Desired

Minimum of 3 years experience as a mascot or cheerleader with a sports organization or university.
Gymnastics and dance experience.
Choreographer or Skit Writing experience.


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Sales & Marketing: Fan Development
Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)

Salt River Fields is seeking part-time employees to work the fun field. Salt River Fields is searching for energetic, outgoing, kid-friendly, fun field attendants.

Responsibilities:
Game day duties include, set up of fun fields, interaction with children on fun field, and maintaining a safe and orderly environment.

Job Requirements:
Must feel comfortable working around children.
Ability to stand and walk for extended periods of time.
A highly engaging, outgoing, and creative personality.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Do you have previous customer service experience?
4. Do you feel comfortable working with children?
5. Are you comfortable working outside in all weather conditions?
6. Define good customer service?


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Sales & Marketing: Promotions
Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)

Description:
Salt River Fields is seeking part-time employees to promote the Arizona Diamondbacks and Colorado Rockies throughout Spring Training. Salt River Fields is searching for outgoing, highly energetic, and skilled promotions team members for the 2014 season.


Responsibilities:
Game Day duties include selling programs, assisting with the mascot, carrying out giveaways during the game, and providing excellent customer service.


Job Requirements:
Comfortable performing in front or large crowds.
Ability to stand and walk and/or run for extended periods of time.
A highly engaging, outgoing, and creative personality.
Flexible schedule including nights and weekends.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Are you comfortable performing in front of large crowds?
4. Can you work independently with limited supervision?
5. Are you comfortable working outdoors in all weather conditions?
6. How do you describe customer service?


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Sales & Marketing: Box Office Ticket Seller
Phone Ticket Seller - Salt River Fields- Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)

Description

*A seasonal position where local candidates are preferred*

Definition: Under limited supervision from the Ticket Manager and Assistant Ticket Manager the Ticket Sales Agent will provide excellent customer service while administering the sale of game tickets over the phone.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale by phone at Salt River Fields at Talking Stick. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability and seating locations throughout the ballpark and performing duties according to ticket office policies and procedures guide.

Tasks:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Responsible for the sale and distribution of game tickets, balancing cash receipts and credit card payments, according to established ticket office policies and procedures.
• Assist customers with ticket purchases, including providing information regarding pricing,   availability and seating locations throughout the ballpark.
• Maintain a high level of customer service in a fast-paced game-day environment
• Familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Other duties as assigned by management.
• Work flexible hours including evenings, weekends and holidays.
 

Knowledge, Skills, Abilities, and Other Characteristics:

• Excellent customer service skills are required
• Must be a team player who works well with others
• Ability to work with minimal supervision

Qualifications:

• Receive payment by cash, check, credit cards
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Ability to lift and carry up to 10 pounds

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work Monday-Friday beginning March 3rd-April 4th, 2015?
2. Yes/No: Are you available to work weekends and nights?
3. Yes/No: Do you have Ticket Sales Experience?
4. Yes/No: Are you familiar with current technology?
5. Yes/No: Are you willing to submit to a Background Check and Drug Test?
6. Yes/No: Do you have Archtics experience? Host?
7. Yes/No: Do you have Customer Service Experience?
8. Yes/No: I am aware that this position is a temporary seasonal position in AZ with no relocation assistance?


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Sales & Marketing: Box Office Ticket Seller
Ticket Seller - Salt River Fields- Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)

Description

*A seasonal position where local candidates are preferred*

Definition: Under limited supervision from the Ticket Manager and Assistant Ticket Manager the Ticket Sales Agent will provide excellent customer service while administering the sale and distribution of game tickets.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in person and by phone at Salt River Fields at Talking Stick. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability and seating locations throughout the ballpark and performing duties according to ticket office policies and procedures guide.

Tasks:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Responsible for the sale and distribution of game tickets, balancing cash receipts and credit card payments, according to established ticket office policies and procedures.
• Assist customers with ticket purchases, including providing information regarding pricing,   availability and seating locations throughout the ballpark.
• Maintain a high level of customer service in a fast-paced game-day environment
• Familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Other duties as assigned by management.
• Work flexible hours including evenings, weekends and holidays.
 

Knowledge, Skills, Abilities, and Other Characteristics:

• Excellent customer service skills are required
• Must be a team player who works well with others
• Ability to work with minimal supervision

Qualifications:

• Receive payment by cash, check, credit cards
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Ability to lift and carry up to 10 pounds

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work Monday-Friday beginning March 3rd-April 4th, 2015?
2. Yes/No: Are you available to work weekends and nights?
3. Yes/No: Do you have Ticket Sales Experience?
4. Yes/No: Are you familiar with current technology?
5. Yes/No: Are you willing to submit to a Background Check and Drug Test?
6. Yes/No: Do you have Archtics experience? Host?
7. Yes/No: Do you have Customer Service Experience?
8. Yes/No: I am aware that this position is a temporary seasonal position in AZ with no relocation assistance?


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Sales & Marketing: Ticket Sales
Ticket Seller - San Diego Padres (San Diego, CA)

Please, no phone calls or emails

Local Candidates Please

DUTIES & RESPONSIBILITIES:                                          

·Sells advanced and day of game tickets to fans and customers.

·Prints out and verifies tickets through will call for customers as purchased by telephone and internet.

·Accurately processes payments for tickets via cash, credit card, debit card and coupons following all proper Ticket Office selling and payment procedures.

·Accurately balances cash drawer at end of each shift.

·Must gain expert knowledge of Padres Ticketing System, Ballpark seating and layout in order to effectively sell tickets that meet the needs of the fans and customers.

·Professionally and politely handles all fan/customer inquires with regard to ticket policies and procedures referring unusually difficult cases to supervisor or manager as needed.

JOB REQUIREMENTS:  Must meet the following minimum requirements:             

·Able to work flexible hours including evenings, weekends and holidays.

·Able to work a majority of the season’s 81 home games.

·Punctual and reliable attendance.

·Proficient computer skills and ability to learn new programs and systems.  Ability to type at least 35 wpm.

·At least 1 year of customer service experience in a fast-paced, busy environment and able to handle a variety of customer demands.

·Previous experience handling cash and accurately balancing a cash bank/drawer.

·Strong ability to work well with co-workers and supervisors in a team environment.

·Bi-lingual in English and Spanish is a plus.


The San Diego Padres are an Equal Opportunity Employer.


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Sales & Marketing: Ticket Sales
Ticket Sales Agent - St. Louis Cardinals, LLC (St. Louis, MO)

Summary of Responsibilities:

This position will sell and service incoming ticket sales calls, emails, and chats while providing the highest level of customer service. The agent will act as a problem solver, working with the Ticket Sales department to resolve any customer issues.

Essential Functions of the Job:

  • Provide excellent customer service via all inbound portals of communication including but not limited to phone, email, and chat to maximize revenue for 2014 ticket sales, through excellent customer service and repeat customers.
  • Communicate and cooperate with Ticket Services to respond to customer inquiries and resolve customer issues in order to sell tickets at a higher per cap rate than other channels (web, windows, kiosks).
  • Cultivate new business and strengthen current associations with existing accounts through inbound sales. Encourage effective communication to increase number of relationships.
  • Work in tandem with the Ticket Development, Fan Development, Season, Premium, and Group Sales departments to establish a seamless transition from sales to service. Assist with inbound call volume to provide an opportunity for Ticket Development to perform outbound sales calls.
  • Perform other duties as assigned.

Education and Experience Preferred:

  • 1 Year experience in sales and/or sports industry.
  • Knowledge of Ticket.com Pro Venue ticketing platform.
  • Superior written and verbal communication skills.
  • Skilled in building and maintaining professional relationships.
  • An excellent problem solver.
  • Proven ability to work as a team player.
  • Ability to multi-task, both verbally and written, while staying organized.
  • Willingness to work flexible hours, including but not limited to evenings, weekends and holidays.
  • Proficient computer skills (Microsoft Office, Outlook, etc.). Ticketing system experience preferred.
  • Professional appearance and conduct.
  • Desire to learn and grow professionally in the sports industry.

Minimum Education and Experience:

  • Enrolled in or graduate of an accredited college or university.
  • Experience in sales and/or sports industry.
  • Above average written and verbal communication skills.
  • Ability to build and maintain professional relationships.
  • A problem solver.
  • Proven ability to work as a team player.
  • Ability to multi-task, both verbally and written.
  • Willingness to work flexible hours, including but not limited to evenings, weekends and holidays.
  • Proficient computer skills (Microsoft Office, Outlook, etc.).
  • Desire to learn and grow professionally in the sports industry.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have at least one year of experience in sales and/or the sports industry? If yes, please explain.
2. Yes or No: Do you have knowledge of the Ticket.com Pro Venue ticketing platform? If yes, please explain.


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Sales & Marketing: Ticket Sales
*Membership Specialist - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking a candidate for a Membership Specialist (November - June) to sell packs for the 2015 season.

Responsibilities include but are not limited to:
- Selling a variety of ticket options from single game tickets to ticket plans over the phone or in person through appointments at Tropicana Field
- Providing customer service for any ticket related issues or questions
- Responsible for maintaining a database of contacts, sales contacts, and sales reports
- Representing the Ticket Sales department at various promotional events and in-game sales tables

Required knowledge/skills/job qualifications:
- Bachelor’s Degree with performance track record focused on excellence
- Passion for a career in the sales & sports profession
- Excellent verbal and written communication skills
- Previous experience in a Part Time, Full Time or Internship role in Team Sports a plus
- Ability to work well with teammates and towards team goals
- The ability to work evenings and weekends
- Successful candidates must be able to process information quickly and accurately, and exhibit an eagerness to learn best sales techniques from more senior personnel
- Enthusiasm, determination & professionalism in dealing with prospects and clients in a proactive manner
- Candidates with high levels of optimism and persuasiveness will have greater success
- Previous examples of leadership roles assumed and/or initiative taken
- Proficiency in Microsoft Office applications

All offers contingent on satisfactory background check.


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Sales & Marketing: Client Relations/Customer Service
*Membership Services - Game Day Staff - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are looking for positive, detail-oriented, and committed individuals to join our Membership Services (part-time) staff. Membership Services will assist in providing an outstanding experience for all Rays Members.

Responsibilities include, but are not limited to:

·         Answer questions regarding digital loyalty programs that apply to Flex Packs and Season Tickets

·         Provide customer service support for Rays Members over the phone and in-person

·         Aid in management and upkeep of Rays Card technology at Tropicana Field

·         Assist with various special projects as needed

·         Represent the Rays Membership Services department by having an in-stadium presence on game days

Qualifications:

·         Professional, positive, and friendly personality

·         Excellent verbal communication skills

·         Quick computer and problem solving skills

·         Strong attention to detail

·         Customer service experience required

·         Weekend availability is a must

All offers contingent on a satisfactory background check.


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Sales & Marketing: Box Office Ticket Seller
*Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking energetic team players for game day/night positions during the 2015 season.

We are looking for outgoing, professional, reliable, and conscientious individuals to round out our part-time box office staff. Employees would be needed for help on event dates during the regular season, including evenings and weekends.

Qualified individuals will be responsible for (but not limited to) selling tickets to customers as they walk up to the box office. Potential candidates must have strong customer service, data entry skills, work well in a fast-paced environment, and have cash-handling ability.  Punctuality and reliability a must. Applicants must be available on evenings and weekends for consideration.

All offers contingent on satisfactory background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you available to work evenings and weekends?
2. YES/NO: Do you have Ticketmaster experience?
3. YES/NO: Do you have cash handling experience?
4. YES/NO: Are you able to work outside?


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Sales & Marketing: Consumer Promotions
Fan Programs Representative - The San Diego Padres (San Diego, CA)

Please no phone calls or emails.

DUTIES & RESPONSIBILITIES:

·Registers new fans for Compadres Fan Rewards and Compadres Kids through in-game enrollment and assists with other promotional efforts as needed

·Proactively solicits fans for Compadres Fan Rewards and meets daily enrollment goals

·Distributes rewards to fans in an enthusiastic manner

·Readily accesses, interprets and understands all journal account information on the Fan Programs Database.  Maintains current knowledge of account functions, rewards and prize codes

·Sets a “fan friendly” tone for the San Diego Padres.  Offers immediate acknowledgement for families visiting the Fan Programs Centers and quickly evaluates the customer’s intent through listening, specific questioning, empathy, and professional preparedness.  Offers appropriate action, service or solutions based on information received

·Reconciles daily account work, inventory and prize redemption

·Provides the ultimate sports entertainment experience through extraordinary guest service

·Handles minor computer kiosk operations and data entry

·Responds to guests’ questions, concerns, complaints or suggestions in a professional and polite manner

·Other duties as assigned

JOB REQUIREMENTS:  Must meet the following minimum requirements:

·Minimum of a high school degree or educational equivalent and one (1) year of customer service experience.  Some college preferred.  Experience working with Database systems preferred.

·Available to work during Padres home games and other special events as needed, which may include weekends, holidays and evenings

·Outstanding communication skills and a positive, energetic personality

·Ability to walk and/or run, travel up and down the stands and to different areas of the ballpark during the entire shift worked (usually 4-6 hrs) and lift up to 25 lbs

·Ability to obtain proficient computer skills (Microsoft for the company-wide network, including Word, Excel, Outlook and Access)

·Able to learn and develop solid working knowledge about the Padres’ organization, its personnel, departments and their roles; other game day partners (currently Ace Parking, Sportservice, Elite Security, Petco Park Management, Hines), the venues in which the Padres play, services for disabled fans, pre- and post-game activities and other tenants

·Able to learn and retain knowledge about ballpark seating areas, elevators, escalators, stairways, refreshment stands, restrooms and specific service areas.  Able to direct customers to the proper place that best fits their needs

·Experience and ability to work with office equipment (copier, laser printers, fax, telephones, TTY equipment for the hearing impaired)

·Consistent, punctual and regular attendance

·Professional image and demeanor

·Strong ability to work well with co-workers and supervisors in a team environment

·Bilingual in English/Spanish a plus

The San Diego Padres are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you reside in the greater San Diego area? Yes/No
2. Are you available to work nights, weekends, select days, and holidays during home games? Yes/No
3. Do you have previous customer service experience? Yes/No


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Sales & Marketing: Sponsorship Services/Activation
Manager, Sponsorship Activation - Washington Nationals (Washington, DC)

Summary:

Reporting to the Director of Sponsorship Activation, the Manager of Sponsorship Activation will serve as the primary point of contact for assigned partners and is responsible for all partnership account activation. The role must ensure that all elements of assigned partnership accounts are fulfilled using the highest level of customer service. This person will service and interact with important clients and visitors as well as with internal contacts from all other departments to ensure successful delivery of sponsorship assets. Independent judgment is required to plan, prioritize and complete a diverse workload.

Essential Duties and Responsibilities:

Sponsorship Activation

  • Understand sponsor objectives and goals to develop integrated activation strategies that drive business and ROI
  • Serve as the primary liaison between sponsorship partners and all internal departments to deliver sponsorship assets
  • Research, develop, execute and evaluate promotions for our partners
  • Forecast, prepare and track all partner activation budgets
  • Host, support and serve current clients at games, as needed
  • Conduct activation and planning meetings with clients
  • Conduct mid-season and post-season summary reports
  • Assist with department events: Sponsor Summit, Prospect Suite Nights, Softball Game, etc.
  • Develop mutually beneficial relationships with all sponsors and their guests
  • Provide exceptional customer service

Sales Development

  • Collaborate with the Corporate Sponsorship Sales Team to set strategies for potential new and renewing sponsors
  • Develop new activation programs that the Sales Team can sell to existing partners
  • Other duties as assigned

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s Degree in Marketing or Sales from a 4-year accredited university.
  • Minimum of 3 years of sponsorship activation experience (sports team, league, brand or agency).

Knowledge, Skills, and Abilities necessary to perform essential functions

Required:

  • Demonstrated knowledge of promotional concepts and strategic activation.
  • Demonstrated customer service and client management.
  • Demonstrated critical thinking, analytical and project management skills.
  • Engaging personality with exceptional interpersonal and presentation skills.
  • Ability to work collaboratively – Team Player
  • Must have superb attention to detail and ability to manage multiple projects simultaneously
  • Ability to work nights, weekends and holidays.
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred:

  • Sponsorship and/or marketing agency experience
  • Knowledge of sports industry and partnership and service offerings
  • PowerPoint Proficiency

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 3 years experience in sponsorship activation (sports team, league, brand or agency)? If yes, please explain.
2. Yes/No. Do you live in DC, Maryland, or Virginia?


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Sales & Marketing: Box Office Ticket Seller
50/50 Raffle Supervisor - Washington Nationals (Washington, DC)

Summary:

The Washington Nationals Dream Foundation’s 50/50 Raffle program is seeking a 50/50 Raffle Supervisor to open, oversee and close out each 50/50 Raffle at every Friday, Saturday and Sunday home game from April until October and other select 2015 Nationals games. The 50/50 Raffle Supervisor will report to the Program Manager, Washington Nationals Dream Foundation and will assist 50/50 Raffle Ticket Sellers with raffle technology, selling location assignments and final individual sales sheets. 50/50 Raffle tickets are sold from gates open (2.5 hours before first pitch) until the middle of the 7th inning, with the 50/50 Raffle Supervisor being needed both before the 50/50 Raffle opens and after it closes. Weekly hours worked may vary during peak times but the 50/50 Raffle Supervisor will work approximately 30 hours per week.

The 50/50 Raffle offers fans a chance to win big cash prizes while supporting WNDF's cornerstone programs in the District of Columbia. One lucky fan with the winning ticket number could win 50% of the Raffle proceeds, while the other half of the proceeds benefits the Washington Nationals Youth Baseball Academy and WNDF initiatives that aim to serve District of Columbia residents.

Essential Duties and Responsibilities:

  • Open 50/50 Raffle headquarters and set-up raffle technology before each raffle
  • Close out raffle technology and batch deposit slips and sales reports after each raffle
  • Work closely with 50/50 Raffle Ticket sellers by assigning selling locations and operational handheld devices, voiding tickets when necessary and assisting with preparing final deposit slips and sales reports
  • Communicate effectively with the Scoreboard Production department and Box Office
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Must have a High School Diploma or equivalent.
  • Administrative experience required.
  • Prior cash handling experience preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Must be 18 years of age.
  • Must be capable of learning new software program.
  • Must be detail oriented and have strong organizational skills.
  • Ability to interact positively with a motivated, energetic sales team.
  • Must be prompt and arrive to work on time when scheduled.
  • Must have the ability to work evenings, weekends and necessary holidays.
  • Interest in gaining knowledge within the sports industry preferred.
  • Interest in sports philanthropy or nonprofit fundraising preferred
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Gameday Seasonal:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you live in DC, Maryland or Virginia?
2. Yes/No. Do you have any cash handling experience? If yes, please explain.
3. Yes/No. Do you have any administrative experience? If yes, please explain.


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Sales & Marketing: Box Office Ticket Seller
50/50 Raffle Ticket Seller - Washington Nationals (Washington, DC)

Summary:

The Washington Nationals Dream Foundation’s 50/50 Raffle program is seeking 50/50 Raffle Ticket Sellers to sell 50/50 Raffle tickets at every Friday, Saturday and Sunday home game from April until October and other select 2015 Nationals games. 50/50 Raffle tickets are sold from gates open (2.5 hours before first pitch) until the middle of the 7th inning.

The 50/50 Raffle offers fans a chance to win big cash prizes while supporting WNDF's cornerstone programs in the District of Columbia. One lucky fan with the winning ticket number could win 50% of the Raffle proceeds, while the other half of the proceeds benefits the Washington Nationals Youth Baseball Academy and WNDF initiatives that aim to serve District of Columbia residents.

Essential Duties and Responsibilities:

  • Sell 50/50 Raffle tickets using a touch screen electronic system to Nationals Park guests
  • Spread awareness of the 50/50 Raffle and WNDF
  • Accurately handle large amounts of cash transactions and distribution of raffle tickets, which are reconciled after each shift
    • The 50/50 Raffle is a cash-only program
  • Approach guests pre-game and in-game with sales pitches, 50/50 Raffle information or WNDF information
  • Respond to questions guests may ask about the 50/50 Raffle or WNDF
  • Responsibly deposit cash each shift and return all deposit slips to the 50/50 Raffle Supervisor at the end of each shift.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Must have a High School Diploma or equivalent.
  • Prior cash handling experience preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Must be 18 years of age.
  • Must be detail oriented and have strong organizational skills.
  • Ability to interact positively with a large fan base and actively engage all guests.
  • Must be well spoken and confident in approaching all fans as potential ticket buyers and WNDF supporters
  • Must be prompt and arrive to work on time when scheduled.
  • Must have the ability to work evenings, weekends and holidays if necessary.
  • Interest in gaining knowledge within the sports industry preferred.
  • Interest in sports philanthropy or nonprofit fundraising preferred.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Gameday Seasonal:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you live in DC, Maryland or Virginia?
2. Yes/No. Do you have any cash handling experience? If yes, please explain.


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Sales & Marketing: Premium/Suite Sales
Director, Premium Sales & Service - Washington Nationals (Washington, DC)

Summary:

The Director, Premium Sales & Service primary focus is to implement, direct, evaluate, measure and supervise all strategies relating to the Premium Sales & Service Department, including the sale and renewal of Suites and all Club spaces - Lexus Presidents Club, PNC Diamond Club, Gold Glove Club, Club 3 and the Championship Boxes at Club 24.

The incumbent will also be initially responsible for carrying an individual book of business, both to help drive towards the department’s revenue goals, but also to better understand and strategically activate against the day-to-day nuances of the premium sale in the Washington, DC marketplace.

Essential Duties and Responsibilities:

  • Manage the staffing, finances, strategy and planning for the team's premium sales efforts in order to help the organization achieve its goals.
  • Oversee the development, administration and execution of all new sales, service and renewal initiatives, collateral, sales tracking/reporting and post-sale communications.
  • Oversee development and maintenance of ongoing prospect list for new premium and suite sales opportunities.
  • Assist organizational leadership on the development of premium sales products, areas and renovations related to the ballpark master plan.
  • Develop and execute long-term/short-term strategy regarding new sales and retention of existing clients.
  • Develop and direct new business sales campaigns.
  • Develop and execute annual renewal plan as well as oversee referral programs.
  • Develop plans/efforts regarding individual team suite rental programs.
  • Develop strategies as needed for non-traditional initiatives such as business development events.
  • Research, identify, cultivate and target new areas for growth of premium sales.
  • Work with Premium Service Department to coordinate event activities to strengthen relationships with all new and existing suite holders.
  • Create a culture of enthusiasm and service excellence that aligns with our organizational values.
  • Create tools to maximize purchase and usage convenience including regulatory compliance, inventory utilization, administrative burden and other client ticketing and financial return objections.
  • Develop and maintain strong, cooperative inter/intra departmental relationships.
  • Collaborate with Ticket Sales and Ticket Services on premium up sell opportunities, Season Plan Holder suite usage opportunities and other ticket sales initiatives as needed.
  • Perform other duties and responsibilities as assigned by the Vice President, Ticket Sales, Service & Operations.

 Requirements:

 Minimum Education and Experience Requirements

  • Bachelor’s Degree or equivalent degree.
  • Minimum of 5 years industry related experience.
  • Minimum of 4 years client management experience in premium sales and service.
  • Minimum of 2 years experience in a supervisory role.

Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Understands the need for data integrity and pays attention to maintaining accurate and timely data.
  • An effective communicator orally and written with excellent interpersonal skills.
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Internet manipulation.
  • Ability to learn and master new software programs including Tickets.com and Microsoft CRM.
  • Competent keyboard skills to produce accurate and well-presented documents and presentations.
  • Ability to operate under pressure.
  • Proficient with basic budget management and calculations.
  • Ability to deliver effective results, meet tight deadlines and targets.
  • Ability to travel around the ballpark visiting clients during home games with the ability to escort and show clients.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed
  • Strong ability to create and thrive in a team environment.
  • Attention to detail including excellent time management and organizational skills.
  • Strong work ethic and a desire to build a career in professional sports.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements 

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 4 years of client management experience in premium sales and service? If yes, please explain.
2. Yes/No. Do you have a minimum of 2 years experience in a supervisory role?


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Sales & Marketing: Ticket Operations
Box Office Ticker Seller - Washington Nationals Baseball Club, LLC (Washington, DC)

Summary: 

Box Office Ticket Sellers are primarily responsible for the processing of single ticket sales and distribution of Will Call tickets to patrons of Nationals Park. Often the first team representative to greet fans, ticket sellers must possess superior customer service skills in order to provide a positive first impression to patrons entering Nationals Park. Ticket Sellers must have strong communication skills in order to provide accurate information to guests in regards to Ballpark events, promotions, pricing and policies.
 

Essential Duties and Responsibilities:

  • Process single and advance ticket sales requests for all games, events, and parking at Nationals Park.
  • Assist patron in seat selection by using the Tickets.com ticketing system
  • Become knowledgeable in pricing, discounts, promotions, ballpark policies & procedures, etc.
  • Greet fans as they approach the box office, answer patron questions, and direct guests to appropriate locations.
  • Sort, file, and print customer Will Call.
  • Assist Box Office staff in printing and mailing of group tickets, season tickets, and promotional items.
  • Assist in daily box office setup and breakdown.
  • Prepare outside stanchions for patron queuing.
  • Process multiple forms of payments, including cash, and balance to all payments, receipts, and vouchers nightly.
  • Assist in resolving patron conflicts and complaints.
  • Maintain a well-organized, clean work area and assist in daily upkeep and maintenance of all box office equipment.
  • Perform other duties as assigned by Ticket Operations management

Education, Experience, Skills, and Abilities:

  • Applicants must be 18+ years of age
  • High school diploma or equivalent required, some college experience preferred.
  • Computerized ticketing experience, particularly in the Tickets.com operating system, is desired yet is not a prerequisite.
  • Excellent customer service skills.
  • Prior experience in a customer service/retail environment.
  • Positive attitude and strong communication skills.
  • Excellent interpersonal and leadership skills within a diverse staff.
  • Strong and rapid comprehension of basic mathematics.
  • Working knowledge of computers and their word processing applications.
  • Tenacious work ethic.
  • Punctual and reliable attendance.
  • Available to work a variety of shifts including days, evenings, weekends, holidays and requested overtime.
  • Ability to follow required dress code and maintain a clean and professional appearance.
  • Quickly learn and retain a large amount of team and stadium information and knowledge.
  • Ability to read, understand and communicate Nationals Park policies and procedures or other ballpark information.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Must be able to address and solve problems quickly and effectively.
  • Regular access to email.
  • Applicants should have prior cash handling experience with no prior arrests, felonies, or convictions.
  • Successfully pass a pre-employment screening including background check, past employment verification and substance testing.
  • Fluently bi-lingual in English and Spanish is a plus.

Physical Environmental Requirements:

Gameday/ Seasonal: Job requires employee to function in a highly activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you live the DC, Maryland or Virginia area?
2. Yes/No: Are you at least 18 years of age?
3. Yes/No: Do you have a high school diploma?
4. Yes/No: Are you able to work nights, weekends and holidays as required?
5. Yes/No: Are you able to work at least 80% of home games?


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