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Current available jobs in Sales & Marketing:


» Ticket Office Sales Associate - Corpus Christi Hooks (Corpus Christi, TX)
» Manager, Corporate Partnerships - Kansas City Royals (Kansas City, MO)
» Sales Academy Associate - Kansas City Royals (Kansas City, MO)
» Angels Baseball - Full-Time Ticketing Representative - Los Angeles Angels of Anaheim (Anaheim, CA)
» Manager, Partnership Activation - New York Mets (Flushing, NY)
» Host/Hostess - Premium Services (Part Time) - New York Yankees (Bronx, NY)
» Client Sales and Services Associate - Seattle Mariners (Seattle, WA)
» *Internship (Membership Services) - Tampa Bay Rays (St. Petersburg, FL)
» *Call Center Representatives - Tampa Bay Rays (St. Petersburg, FL)
» *Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)
» Assistant Ticket Manager - Washington Nationals (Washington, DC)


Sales & Marketing: Ticket Sales
Ticket Office Sales Associate - Corpus Christi Hooks (Corpus Christi, TX)

 

Department:                 Ticket Operations

Supervisor:                  Ticket Operations Manager

Classification:              Part-time (Non-Exempt)

                                                                                                          

Job Summary

The Ticket Office Sales Associate provides all ticket services of the Corpus Christi Hooks during the season. This position is a seasonal position that includes nights and weekends during the spring and summer. This position supports the Ticket Operations Manager, Director of Season Ticket Sales and Director of Group Sales.

The Ticket Sales Associate reports directly to the Ticket Operations Manager.

Essential Duties & Responsibilities:

  • Be an ambassador and provide excellent customer service for the Corpus Christi Hooks Baseball Club.

  • Answering incoming telephone calls, emails, and assists fans.

  • Sell tickets at the Box Office windows and over the phone.

  • Communicate team schedules, routine questions such as game day questions, upcoming promotions, provide season ticket holder benefit information as needed through email, mail and phone.

  • Work on office projects such as data entry, bulk mailers, etc.

  • Assist in establishing procedures and policies for account maintenance, balancing, payment processing, ticket printing and ticket distribution, as related to day-of-game orders.

  • Work with Ticket Sales, and Ticket Operations as needed to assist with execution of programs.

  • Process and balance payments in an accurate and timely manner.

  • Perform other duties as assigned.

    Qualifications: 

  • You should have strong communication skills and superior customer service abilities, plus…
    • Strong management & organizational skills
    • Ability to multi-task, problem solve effectively and handle stressful and difficult situations
    • Ability to work long hours, evenings, weekends and holidays
    • Proficient with MS Word and Excel

Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Corporate Sponsorship Sales Department Management
Manager, Corporate Partnerships - Kansas City Royals (Kansas City, MO)

JOB DESCRIPTION:

Generate new business locally, regionally, and nationally as well as manage existing corporate accounts.  Develop fully integrated multi-media marketing plans that partner corporate brands with the Royals brand and Major League Baseball.

ACCOUNTABILITIES:

  • Generate revenue by leveraging Royals assets including the Royals Radio Network
  • Prospecting and lead generation for new corporate partners
  • Creation & development of comprehensive proposals & presentations
  • Develop & manage corporate partner relationships
  • Generate revenues in accordance with specific budgetary goals
  • Maintain daily communication with clients, prospects
  • Research related to partner development & relevant industry categories
  • Assets include radio advertising, digital and social platforms, stadium signage, CrownVision & LED advertising, print advertising, in-stadium promos & special events, corporate hospitality including tickets and suite sales, premium give-a-ways, logo and licensing rights, in market promotions, Royals charity programs
  • Assist in a variety of department-related duties on event nights
  • Other duties as assigned

REQUIREMENTS:

  • B.A. or B.S. from an accredited college/university & at least four (4) years of experience in Sponsorship Sales (preferably in Sports Industry)
  • Play by play radio sales experience strongly preferred
  • Exceptional organizational skills with an ability to effectively multi-task
  • Excellent verbal & email communication skills
  • Exceptional attention to detail
  • Proven analytical ability, creative problem-solving & conflict management skills
  • Proficient in Microsoft Office Products (Excel, PowerPoint, Word)
  • Available to travel as needed
  • Available to attend company related events/games & work a flexible schedule including evenings, weekends & holidays

EOE M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have atleast 4 years related work experience?
2. Have you ever sold play by play radio?
3. Please name and describe the top three sponsorship deals that you have negotiated.


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Sales & Marketing: Ticket Sales
Sales Academy Associate - Kansas City Royals (Kansas City, MO)

SALES ACADEMY ASSOCIATE

Job Summary

The Kansas City Royals seek aggressive, committed, energetic individuals to sell Royals season ticket packages and group tickets.  This is an entry level position with room for advancement.  We are looking for individuals that are highly motivated, competitive and committed to developing a career in the sports industry.

Accountabilities

  • Conduct telephone campaigns to acquire new business, retain current customers and generate incremental revenue.
  • Make a minimum of 75-100 outbound phone calls per day
  • Meet or exceed weekly, monthly and yearly ticket sales goals
  • Maintain accurate documentation of all correspondence, prospects and feedback
  • Assist customers in securing the preferred programs, seats and events that best fit their needs
  • Provide superior service to all customers
  • Represent the Club in a positive and professional manner during home games and select events
  • Other related duties are required

Requirements

  • Excellent oral communication, customer service and problem solving skills
  • Proven ability to meet goals and work well with co-workers and supervisors in a team environment
  • Strong organizational and time management skills
  • Ability to function in fast-paced environment, handles multiple projects and meet deadlines
  • Proficient computer skills including experience with MS Office products such as Word, Excel, and Outlook as well as ability to learn and master new software programs
  • Consistent, punctual and regular attendance
  • Available to work flexible hours including holidays, evenings and weekends

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work flexible hours including holidays, evenings and weekends?
2. Do you have proficient computer skills with experience in MS office products such as Word, Excel and Outlook?
3. Are you able to work till December?
4. Will you have your undergrad degree by spring 2017?


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Sales & Marketing: Box Office Ticket Seller
Angels Baseball - Full-Time Ticketing Representative - Los Angeles Angels of Anaheim (Anaheim, CA)

Overview:

Reporting to the Director, Ticket Operations & Service, the full-time Ticketing Representative assists in the day-to-day operation of the Angels Baseball ticketing department.  This encompasses season tickets, mini-plan tickets, group tickets, and single game tickets sold in advance and on game days.

Duties:

  • Provide excellent customer service for Angels Baseball season ticket holders and all Angels patrons which includes but is not limited to:
    •  Processing invoice payments at lobby counter
    • Reprinting tickets (due to any number of reasons: left at home, lost, stolen, forwarded and not received etc)
    • Complaints
    • Questions
  • Work closely with the Sales Department in the processing and fulfillment of all orders, including “Tricklers”.
  • Build season ticket, mini plan, group and single suite ticket accounts, process their payments, and distribute the tickets.
  • Build group and single ticket accounts, process their payments, and distribute the tickets for non Angel Baseball Events. (e.g. motor sports, concerts etc.)
  • Prepare the daily income reconciliation and bank deposit (in the absence of the Ticketing Supervisor).
  • Primary resource to temporary and part-time staff for questions and routine problem solving.
  • Assist with invoicing and payment reconciliation from season seat holders.
  • Assist in the season ticket upgrade process.
  • Manage the shipment and tracking of all ticket mailings from the ticket office.
  • Maintain correct addresses in Archtics, Ticketmaster and the UPS shipping system.
  • Maintain accurate files of all correspondence and order forms for season accounts and all other ticket orders.

Qualifications:

  • High school diploma or equivalent required.
  • 1-2 years of customer service, ticketing or ticketing operation experience preferred.
  • Familiarity with sports and entertainment industry preferred.
  • Experience with Ticketmaster (Classic and Archtics) or comparable system preferred.
  • Exceptional customer service skills by phone or in person.
  • PC literate in word processing and spreadsheets.
  • Able to handle multiple tasks and work under pressure.
  • Able to work long, unstructured hours (including nights, weekends and holidays).
  • Bilingual in Spanish is a plus

This is a full-time position and offers a full suite of benefit options including: medical, dental, vision, 401(k), and Flex Spending.

Successful candidates must be able to pass a background check to proceed with employment.

Angels Baseball is an Equal Opportunity Employer. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work unususal hours, late evenings, holidays and weekends?
2. Describe your experience with the TicketMaster or other ticketing programs.


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Sales & Marketing: Corporate Sponsorship Sales
Manager, Partnership Activation - New York Mets (Flushing, NY)

Summary:

Perform myriad of partner management tasks to ensure seamless internal execution of deliverables, growth of existing sponsorship base and fulfillment of trademark and promotional rights, ballpark signage, media assets (television, print, radio, online), special events, community outreach, hospitality and more.

Essential Duties & Responsibilities:

  • Coordinate execution of assigned partner deliverables including in-stadium signage, television, and print advertising, promotional days, digital media, etc.
  • Maintain consistent high-level communication with our external key partners, successfully understanding rationale behind partnership and yearly key performance indicators.
  • Actively engage internal partners, consummating relationships across all departments, qualifying areas of sensitivity and supporting consistent, scheduled meetings.
  • Initiate dialogue with organizational decision-makers to ascertain overall goals, directives, tactics, priority demographic and geographic segments and short, mid and long-term marketing plans to develop proposed growth strategy in conjunction with Strategy Team.
  • Identify and develop new ideas and partner growth concepts relative to awareness, traffic driving, interactive and digital campaigns and hospitality.
  • Respond timely to all partner requests, questions and complaints.
  • Responsible for tracking proof of performance throughout the season and producing partnership recaps.
  • Support evaluation, evolvement and implementation of ROI tracking strategy and recap deck development.
  • Assist leadership with other related day-to-day tasks in the management of our sponsorship portfolio (planning, hospitality, cross-team functional support, etc.).
  • Work harmoniously with Corporate Sales to exceed partner expectations and ensure communication and feedback regarding contractual assets are frequent and consistent.
  • Assist leadership with managing the team’s corporate partnership portfolio.
  • Develop meaningful relationships with all partners and prospects.
  • Plan and execute contractual advertising and marketing elements as well as events, promotions, activities and VIP experiences.
  • Respond timely to all partner requests, questions and complaints.
  • Work closely with Marketing/Promotions, Game-Day Entertainment and Community Outreach to develop and implement successful promotions, in-game features and charitable programs to ensure they meet corporate partner goals and objectives.
  • Effectively communicate across all areas of the company, including Ticketing, Marketing/Promotions, Game-Day Entertainment, Community Outreach, Player Relations, Ballpark Operations, Baseball Operations, Finance, Accounting, Procurement, etc.
  • Attend all home games and special events as needed.
  • All other duties as assigned by the team.

Qualifications:

  • Four-year college degree.
  • 4-years business/sales experience, ideally with a focus on client servicing within a professional sports team, corporate brand and/or agency.
  • Must be able to thrive in a fast-paced environment.
  • Must have strong written, verbal and interpersonal communication skills with the ability to communicate clearly with energy and enthusiasm.
  • Must show strong teamwork and relationship building skills.
  • Must show innovation, initiative, autonomy and a strong work ethic.
  • Must be able to thrive in a deadline-driven environment while being proactive and flexible in the face of change and last minute requirements.
  • Must be professional and mature.
  • Must be flexible and open to learning new skills.
  • Must be able to manage multiple tasks simultaneously.
  • Must be willing to work extended hours necessary to achieve personal and department goals.
  • Must be proficient in Microsoft Office products (Power Point, Word, Excel, and Outlook), Adobe Photoshop, Scarborough, Repucom and CRM systems.
  • Driver’s license required.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand and walk for long periods of time. The employee is frequently required to sit and must regularly lift and/or move up to 25 pounds.

­­­Department: Corporate Partnerships
Supervisor: Senior Manager, Corporate Partnerships
Location: Citi Field; Flushing, NY
FLSA Status: Exempt

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What do you bring to the table?
3. What are your salary expectations for this position (please provide a range)?


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Sales & Marketing: Client Relations/Customer Service
Host/Hostess - Premium Services (Part Time) - New York Yankees (Bronx, NY)

Description:

Support the Manager of Suite Services in building, maintaining and elevating customer service levels. Hosts and Hostesses will also escort guests and will work with the concierge to provide assistance when necessary.  This position requires an autonomous, energetic individual willing to work flexible hours.
 

Primary Responsibilities:

  • Greet guests in a friendly and courteous manner

  • Escort guests to their suites

  • Assist guests with problems & services

  • All other duties as assigned

 

Qualifications and Experience:

  • Bachelor’s degree and prior customer service experience preferred but not required

  • Strong verbal, interpersonal, customer service and leadership skills

  • Ability to interact and communicate with individuals at all levels

  • Demonstrated ability to juggle multiple requests

  • Requires attention to detail and ability to adapt to changing and high pressure situations

  • Must become familiar with the Stadium’s policies, procedures and how to navigate the building

  • Ability to anticipate needs, assess situations and act accordingly

  • Ability to work autonomously as well as in a team setting in a respectful and courteous manner

  • Flexible work schedule
     

 

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. River Operating Company, Inc. is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have prior customer service experience?
2. Yes/No: Are you aware that this position will require a flexible work schedule including working nights, weekends and holidays?
3. Yes/No: Do you have experience working in high pressure situations?


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Sales & Marketing: Ticket Sales
Client Sales and Services Associate - Seattle Mariners (Seattle, WA)

CLIENT SALES AND SERVICES ASSOCIATE

Currently accepting applications.  Position start date is mid-August 2017

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Client Sales and Services Associate is responsible for generating new and renewal season ticket, group and suite revenue for the Seattle Mariners, and is responsible for individual calling and ticket sales goals.  In addition, Associates provide exceptional customer service on general inbound calls and e-mail inquiries by consistently delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggesting alternatives and providing solutions.  The Associate candidate is a highly motivated individual who is looking for a tremendous career opportunity and is ready to take his/her first step into a sports career. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization. 

What You Will Do

  • Consistently deliver an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.

  • Generate new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partner with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.

  • Meet and frequently exceed assigned calling and sales revenue goals.  Combined outbound and inbound call goal will reach or exceed 75 calls per day. 

  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle.  Demonstrate the ability to navigate and successfully use all job related systems.

  • Receive inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries.  Resolve customer inquiries in a professional and timely manner.

  • Respond to customer e-mails and voicemails in an appropriate and timely manner.  Adhere to standard procedures and policies relative to customer communications.

  • Assume other duties and responsibilities as assigned.

 

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • 4-year degree with demonstrated academic excellence.

  • 1-2 years’ experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.

  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).  Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

Apply online for the Seattle Mariners Client Sales and Services Associate Position

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?
2. Do you possess the required qualifications and skills as detailed in the Job Description?
3. Do you have an interest in Sales?
4. Are you available to start work in Seattle, WA in August 2017?


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Sales & Marketing: Client Retention/Customer Service
*Internship (Membership Services) - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are looking for a positive, detail-oriented and committed individual to participate in a season-long internship opportunity. The Membership Services intern will assist in providing an outstanding experience for all Rays Members.

Responsibilities include, but are not limited to:

  • Provide customer service support for Rays Members  

  • Assist in the development and execution of Rays Membership campaigns and special events

  • Communicate with third-party partners and various departments to successfully implement Rays Membership promotions

  • Develop innovative strategies to increase engagement with membership program

  • Track communication and feedback from Rays Members

  • Aid in management and upkeep of Rays Card technology at Tropicana Field

  • Assist in recruitment, training and management of Membership Services game day staff as well as aid game day staff with Rays Card related issues

  • Assist with various special projects as needed

Qualifications:

  • Bachelor’s degree in sports management, business, communications, marketing, public relations or related field

  • Customer service and management experience preferred

  • Ability to develop effective and collaborative working relationships

  • Excellent verbal and written communication skills (via phone, email, letters, etc.)

  • Ability to handle multiple projects simultaneously and meet deadlines, with strong attention to detail

  • Must be able to work all home games, including nights, weekends and holidays

All candidates must meet the following criteria:

  • Qualified candidates must be available for the entire duration of the internship (May – November)

  • All candidates must have local housing

  • Offers are contingent on a satisfactory background check


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Sales & Marketing: Client Relations/Customer Service
*Call Center Representatives - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are looking for positive, detail-oriented, and committed individuals to join our Ticket Services (part-time) staff. Ticket Services Representatives will assist in providing an outstanding experience for all Rays fans while reflecting the fun and energetic atmosphere of Rays Baseball.

Ticket Services Representatives will be trained on a variety of Tampa Bay Rays ticket products and gain knowledge and skills surrounding sports business operations.

Responsibilities:

·         Provide customer service support for Rays fans over the phone and in-person.

·         Answer questions regarding ticket specials and promotions.

·         Answer questions regarding digital loyalty programs that apply to Flex Packs and Season Tickets.

·         Assist and be a resource to all fans throughout Tropicana Field.

·         Assist with various special projects as needed.

Qualifications:

·        Customer service experience preferred.

·         Experience with CRM, data entry and/or ticket management systems preferred.

·         Ability to communicate effectively with fans, coworkers, supervisors and management team.

·         Quick computer and problem solving skills.

All candidates must meet the following criteria:

·         All candidates must have local housing.

·         Able to work in a high activity and heavily crowded professional sports venue.

·        Provide at least one reference with name and phone number.

 Offers are contingent on a satisfactory background check


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Sales & Marketing: Ticket Operations
*Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking energetic team players for game day/night positions during the 2016 season.

We are looking for outgoing, professional, reliable, and conscientious individuals to round out our part-time box office staff. Employees would be needed for help on event dates during the regular season, including evenings and weekends.

Qualified individuals will be responsible for (but not limited to) selling tickets to customers as they walk up to the box office. Potential candidates must have strong customer service, data entry skills, work well in a fast-paced environment, strong computer skills and have cash-handling ability.  Punctuality and reliability a must. Applicants must be available on evenings and weekends for consideration.

All offers contingent on satisfactory background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you available to work evenings and weekends?
2. YES/NO: Do you have ticketing experience?
3. YES/NO: Do you have cash handling experience?
4. YES/NO: Are you able to work outside?


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Sales & Marketing: Ticket Operations
Assistant Ticket Manager - Washington Nationals (Washington, DC)

Summary:

The Assistant Ticket Managers are responsible for all day to day ticket operations functions and the game day supervision of all ticket sellers and interns. Duties include balancing ticket sales, game preparation and management, generating reports, assisting in the management of all Box Offices, and interacting with multiple departments with a strong focus on the Ticket Sales and Services department. The Assistant Ticket Managers are also responsible for selling, printing and mailing of all tickets and season plan holder cards processed through the Nationals Box Office. The Assistant Ticket Managers offer direct support to fans for any ticketing and service related issues and are tasked with quickly resolving problems as they arise in accordance with the Nationals core values, policies and procedures. The Assistant Ticket Managers ensure that the ticket office is running efficiently through proper training, preparation, and leadership. The positions are focused in the areas of Season Tickets, Group Tickets, Vault, Satellite Box Offices, Stadium/Special Events.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Demonstrate a proactive mindset and desire to make the Nationals Ticket Operations Department function efficiently and exceptionally
  • Assist with game-time management and year-round coaching of seasonal ticket selling staff.
  • Provide exceptional customer service to Nationals Park ticket holders before, during, and after events
  • Process, print and distribute season, group and individual game tickets.
  • Assist in the creation, implementation and management of online ticketing promotions/initiatives including building of B2B and coupon code offers in tandem with MLBAM and Tickets.com.
  • Manage and track ticket and parking inventory to maximize sales and monitor usage through reporting.
  • Collaborate with existing staff in formulating more efficient guidelines to govern interdepartmental policies and procedures.
  • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns.
  • Utilize CRM to assist Ticket Sales & Service Departments in the sales and fulfillment of season, group, and individual ticket requests.
  • Assist in the proofing of all pricing/discounts/offers/promotions at Nationals Park within the ticketing system, website, and Ballpark App.
  • Interact with other internal departments in the sale and fulfillment of ticket requests; i.e. marketing, promotions, community relations, foundation, etc.
  • Collaborate with sponsorship companies and organizations in the printing, distribution and online management of Nationals tickets.
  • Generate reports based on promotions, sales, inventory, etc.
  • Utilize ticket system to conduct over-the-counter sales and processing will call for walk up patrons.
  • Assist in the setup and training of all new users on the ticketing system.
  • Maximize usage of all technologies including but not limited to ProVenue, Fortress, CRM, Ballpark App, ISS.
  • Work with internal stakeholders and external vendors to test and ensure proper integration of ticketing related systems.
  • Assist with fulfillment of internal and external complimentary ticket requests at the direction of department head.
  • Review payment reports with accounting & finance departments.
  • Supervise closeout of seasonal ticket selling staff.
  • Calculate and reconcile cash and other payment methods and prepare nightly deposits.
  • Build relationships both internally and externally to find ways to push the business operations of the department and organization forward.
  • Assist as necessary with Spring Training ticketing functions for the Ballpark of the Palm Beaches.
  • Prepare, organize and maintain box office and storage areas throughout the season.
  • Perform general administrative tasks such as filing, record maintenance, etc.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor's Degree or equivalent military experience.
  • Minimum of 1 year experience in Ticket Operations and box office including transactional and service related functions. Experience working with internal and external stakeholders to fulfill organizational ticketing needs.
  • Minimum of 2 years customer service experience.
  • Minimum of 1 years’ experience with computerized ticketing systems (i.e. Tickets.com, Ticketmaster).
  • Prior cash handling experience.
  • Supervisory experience preferred.
  • ProVenue (Tickets.com) experience is strongly preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Proficient in all Microsoft Office applications with a strong emphasis in Microsoft Excel.
  • Box office knowledge and experience in high volume/high traffic/in person customer service environment.
  • Positive attitude and ability to both collaborate in a team environment or work independently on assigned projects.
  • Cognitive thinking and problem solving skills necessary to diagnose, diffuse and resolve issues quickly.
  • Proactive in identifying and relaying potential problems and areas of need.
  • Must have exceptional oral and written communication skills as well as interpersonal skills.
  • Proven record of maintaining high level of technical skills, keeping current with emerging box office trends both technically and interpersonally.
  • Experience with and ability to frequently work long & irregular hours including nights, weekends, and holidays.
  • Excellent organizational abilities to multi-task, establish priorities, consistently meet deadlines and operate under pressure.
  • Attention to detail including excellent time management.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch or sit and must lift and/or move up to 45 pounds.


Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have ticket operations/box office experience?
2. Yes/No. Do you have customer service experience?


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