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Current available jobs in Sales & Marketing:


» Manager - Ticket Operations - Kansas City Royals (Kansas City, MO)
» Angels Baseball - Seasonal Inside Sales Representative - Los Angeles Angels of Anaheim (Anaheim, CA)
» Coordinator – Ticket Sales - Milwaukee Brewers (Milwaukee, WI)
» Sales Representative - Milwaukee Brewers (Milwaukee, WI)
» Account Executive, Group Sales - New York Mets (Flushing, NY)
» Manager, Premium Sales - New York Mets (Flushing, NY)
» Producer, Game Presentation - Pittsburgh Pirates (Pittsburgh, PA)
» Ticket Sales Consultant - Salt River Fields: Spring Training home of the Rockies and Diamondbacks (Scottsdale, AZ)
» Season Ticket Sales Account Executive - Seattle Mariners (Seattle, WA)
» *Ticket Sales Representative - Tampa Bay Rays (St. Petersburg, FL)
» Business Development Manager - Tickets.com (Costa Mesa, CA)
» Inside Sales Representative - Washington Nationals (Washington, DC)
» Manager, Sponsorship Activation - Washington Nationals (Washington, DC)
» Manager, Corporate Partnerships - Washington Nationals (Washington, DC)
» Vice President, Ticket Sales & Client Services - Washington Nationals (Washington, DC)


Sales & Marketing: Ticket Operations
Manager - Ticket Operations - Kansas City Royals (Kansas City, MO)

Job Summary:

This position is responsible for assisting in managing the daily operations within the ticket office including, but not limited to, general ticket selling, game-day duties, customer satisfaction issues, and sales and services support.  All seasonal and part-time associates within the office will be under the direction of this position.

Accountabilities:

  • Oversee part-time advance ticket sellers. Address ticket seller problems and special needs.  Maintain ticket seller manuals including general practices and special promotions and discounts.
  • Work closely with part-time Ticket Seller Supervisors with scheduling event ticket sellers.  Assist with recruiting and training of ticket sellers.
  • Work closely with Sales and Service departments addressing customer service needs.
  • Assist season ticket processing – process payments, update account records, make seat location changes, distribution, etc.
  • Process and reconcile all corporate sponsors and other contractual tickets.
  • Communicate and work closely with all departments to fulfill their ticketing and reporting needs. 
  • Assist with reconciliation of all comp requests by creating and maintaining backup for all requests.
  • Assist with the setup and review of all ticket sales initiatives.
  • Responsible for game-day duties including opening and closing ticket office, provide support to ticket sellers and customer service associate.
  • Assist with providing support for ticket outlets (Hy-Vee stores) including answering questions, system support, and processing returns.
  • Provide excellent customer service to all patrons and instill best customer service practices to all part time ticketing personnel.
  • Generate reports on all ticket sales regularly and provide them to senior management.   
  • Other duties as assigned.

Requirements:

  •   A minimum of two years’ work experience in ticket operations.
  • Strong organizational skills and attention to detail.
  • Advance knowledge of computerized ticket sales, preferably the Tickets.com ProVenue system.
  • Ability to function in fast-paced environment, handle multiple projects and meet deadlines.
  • Effective written communication, customer service and problem solving skills.
  • Ability to work independently and develop/maintain procedures relating to Ticket Operations.
  • Proficient computer skills including experience with MS Office products such as Word, Excel and Outlook.
  • Ability to work well with co-workers and supervisors in a team environment.
  • Consistent, punctual and regular attendance.
  • Available to work flexible hours including holidays, evenings and weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 2 years experience working in ticket operations?
2. Are you able to work flexible hours including holidays, evenings and weekends?
3. Are you proficient in MS Word, MS Excel, and MS Outlook?
4. Do you have experience working with Tickets.com ProVenue Software?


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Sales & Marketing: Ticket Sales
Angels Baseball - Seasonal Inside Sales Representative - Los Angeles Angels of Anaheim (Anaheim, CA)

Overview:

Reporting to the Inside Sales Supervisor, the Inside Sales Representative will play a fundamental role in achieving our ambitious client acquisition and revenue growth objectives. Inside Sales Reps must be comfortable making and receiving dozens of calls per day, working with assigned Account Executives, generating interest, qualifying prospects and closing sales.  Compensation is largely based on sales performance through commission. Please note that this is a temporary assignment working full-time hours per week for approximately 26 weeks.  Extended employment opportunities for top performers may be available after 26 weeks.  Possible extension terms can range from 6-10 additional months of employment.

Responsibilities:

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails to sell season seats, mini-plans, group events, luxury suite rentals, premium individual tickets, and spring training packages.

  • Understand customer needs and requirements to assist with selling products and upgrading packages.

  • Provide quality customer service for all clients.

  • Route qualified opportunities to the appropriate account executives for further development and closure.

  • Close sales and achieve monthly quotas.

  • Research accounts, identify key players and generate interest.

  • Maintain and expand your database of prospects within your assigned territory.

  • Team with Account Executives to build pipeline and close deals.

  • Responds to general questions about ticket availability and pricing, game times and dates, stadium policies and procedures, etc.

  • Transacts and fulfills guest ticketing requests by suggestive selling the best ticket product for their individual needs

  • Processes payments of single game ticket orders and liaises with the Ticketing Office as needed

  • Works from and maintains database of active and previous ticket buyers

  • Identifies prospective buyers to elevates up sell opportunities for ticket package sales

Requirements:

  • High school diploma or equivalent, sales or customer service experience (retail, direct, corporate)

  • Outbound calling skills and sports marketing are helpful 

  • Strong phone presence and experience dialing dozens of calls per day

  • Excellent verbal and written communications skills

  • Strong listening and presentation skills

  • Must be technologically literate and able to use/learn a variety of computer programs including Word, Excel, Outlook, Archtics and Microsoft CRM Dynamics

  • Must have strong organizational skills with attention to detail and ability to follow through

  • Possess ability to demonstrate exceptional guest service skills over the phone and in-person

  • Ability to multi-task, prioritize, and manage time effectively

Due to the seasonal nature of this position, benefits are not provided.

Angels Baseball is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have knowledge of the Greater Los Angeles Market and possible leads?
2. Do you have previous sales, telemarketing or customer service experience?
3. Are you available to work non-traditional hours, including nights, weekends and holidays?


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Sales & Marketing: Ticket Sales Management
Coordinator – Ticket Sales - Milwaukee Brewers (Milwaukee, WI)

Support the Season and Group Ticket Sales staff by allowing them to maximize their sales time. The position will oversee the Season Seat Holder Rewards Program. This position will also be responsible for all group ticket invoicing and mailing group tickets.  Ideal candidate has a passion for sports and has a positive attitude, strong work ethic and attention to detail.

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

·         Coordinating the Brewers Season Seat Holder Rewards Program which includes tracking and the scheduling of Experiences for all 20+ accounts.

·         Assisting sales staff with special events including Season Seat Holder luncheons.

·         Perform Administrative tasks for the Ticket Sales Department.

·         Assisting sales staff in the fulfillment of ticket orders using Pro Venue ticketing platform.

·         Run and distribute all Group Invoices on a daily basis.

·         Fulfill tailgate and pavilion permits.

·         Coordinate Group Scoreboard names to ensure they appear on scoreboard.

·         Provide Group Sales staff bi-monthly updates on unpaid accounts.

·         Report all sales numbers of each All-Inclusive Area to DNC for each homestand.

·         Report all formal tailgate parties for each homestand to all Department Heads.

·         Prepare monthly accounting reports for Pavilions, Sausage Haus, Tailgates, and Catered events.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education and/or Experience            

Bachelor's degree (B. A.) from four-year College or university; and one to two years of administrative  experience; or equivalent combination of education and experience. 

Computer Skills

Must be proficient in Microsoft Word and other Microsoft Office products.

Other Skills and Abilities

Strong demonstrated work ethic with an innate sense of urgency, creative capacity and tenacity, team concept and attitude, passion to succeed by excelling at sales and relationship building, professional demeanor and appearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Hours                                                  

Business hours are Monday – Friday 9 am – 5pm, however, additional hours may be required on weekends, evenings and some holidays.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Client Relations/Customer Service
Sales Representative - Milwaukee Brewers (Milwaukee, WI)

The Brewers are hiring for Sales Representatives for both Season Tickets and Group Sales roles. These positions may be responsible for generating new business through the sale of season and group tickets by calling businesses and qualified leads such as individual-game ticket purchasers and lapsed accounts. Will also be responsible for renewing an existing account base that has been assigned. Anticipated temporary season employment term between 8 and 10 months beginning in early October. Ideal candidate has some experience in sports and has a desire to learn, a positive attitude, high energy, and a strong work ethic. This position has a strong skill and career development component. Office will be located in Miller Park.

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

Season Tickets responsibilities:

·         Sell Brewers season ticket packages (full season, partial plans and mini-plans)

·         Make an average of 100 contacts per day by phone calls, emails and face-to-face meetings.

·         Work weekends, nights, special events, or other ticket office duties as assigned by sales manager.

·         Handling leads as assigned in an organized manner.

·         Closing sales and assigning seat locations.

·         Meeting with customers as needed at Miller Park to close sales.

·         Building relationships with accounts through seat visits and call campaigns.

·         Work well within a team environment and demonstrate high character at all times.

·         Maintain a database of ticket sales prospects and customers.

·         Attend and actively participate in weekly sales meetings coming prepared to provide input on creative sales ideas and providing feedback on successes and challenges of previous week.

·         Consistently meet or exceed individual sales goals and call requirements

·         Assist Senior Account Executive staff with ticket fulfillment duties within department. 

·         Work game days at Miller Park by staffing the Season Seat Holder Headquarters.

Group Sales responsibilities:

·         Maintain contact with all group accounts to provide superior service with focus on retaining current business and growing ticket revenue.

·         Make an average of 60 customer contacts a day.

·         Follow-up on all sales leads to sell group tickets and assign seat locations to group accounts.

·         Secure and process payments of group ticket accounts.

·         Create and maintain customer information for both existing accounts and prospects through Customer Relations Management Software including logging of phone conversations, future action to be taken, and logging customer complaints.

·         Attend weekly sales meetings coming prepared to provide input on creative sales ideas and provide feedback on successes and challenges of previous week.

·         Meet or exceed individual sales goals for group sales campaign.

·         Handle additional projects as assigned by the Director of Group Sales or by the Senior Director of Ticket Sales. 

Additionally, the individual may be responsible for either of the following group of responsibilities:

1. Provide full year service to On-line and other non-traditional group contacts and affiliated organizations:

·         Create and develop SuperGroups and other non-traditional Group sales.

·         Providing Customer Service for our fans attending game day tailgate parties including Party Pavilions, Sausage Haus, and Parking Lot.

·         Work with Group Sales interns to organize and manage the Group Pre-sale.

·         Reporting group names to scoreboard for posting during games.

 2. Work with other AE’s, Miller Park Vendors, and caterers to ensure the best possible customer service to group leader. 

Qualifications Education and/or Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·         Excellent customer service, communication and interpersonal skills.

·         Strong written, verbal and presentation skills.

·         Sports industry and/or Sales experience preferred. Sales training will be provided. 

Education and/or Experience

Bachelor’s degree (B. A.) from a four-year college or university; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

Work Hours                                                  

Business hours are Monday – Friday 9 am – 5pm, however, additional hours may be required on weekends, evenings and some holidays, including (but not limited to) home game days and special events.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - New York Mets (Flushing, NY)

Summary:

 

Group Sales Account Executives sell a comprehensive array of NY Mets’ ticket-related products with a strong emphasis on Group Tickets, Hospitality Spaces and Single Game Suite Rentals along with up-selling existing group accounts. This position will be responsible for selling and servicing accounts, along with creating new special events and group ideas. Other products include Full Season, Half Season and Partial Plan inventory. Ideal candidate must be detail oriented and organized with the ability to effectively communicate with a wide range of clientele.

Essential Duties & Responsibilities:

  • Responsible for, but not limited to, the sales of Group and Hospitality tickets, as well as Single Game Suite Rentals to both corporations and the general public.
  • Meet and exceed established weekly, monthly and annual sales goals.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management.
  • Aggressively build new relationships through outside appointments, in-park appointments and cold calling.
  • Generate out of office as well as in Citi Field “face-to-face” meetings to create new opportunities with top area businesses
  • Provide a superior level of customer service to all fans alike
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities and Special Events.
  • Plan, coordinate and execute group events as part of the Mets Theme Day schedule.
  • Game day activities include greeting groups in attendance at each home game; assisting with any sales related game. activities; addressing any group problems or concerns
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to daily or weekly sales team meetings and game-day duties.

Qualifications:

  • Successful sales experience regardless of previous industry.
  • Four-year college degree.
  • Strong organizational and time-management skills.
  • Excellent oral and written communication, customer service and problem solving skills.
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com ProVenue).
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays.
  • Availability to work flexible hours including nights, weekends and holidays.          


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Sales & Marketing: Premium/Suite Sales
Manager, Premium Sales - New York Mets (Flushing, NY)

Summary

Sells high-end product mix with a strong emphasis on premium inventory. The Premium Sales Manager will take the lead role in selling all premium seating locations in Citi Field along with servicing high-end clientele. Ideal candidate must be an aggressive, experienced sales professional who possesses the ability to negotiate the sale of Suite contracts, Premium Season Tickets (Delta Club seats and Hyundai Club seats) and other Premium Ticket Plan packages. The ideal candidate will have a strong business acumen and knowledge of the NY tri-state market.

Essential Functions

  • Generate new sales revenue via outbound calls, scheduling consultations, entertaining potential clients, and networking
  • Generate qualified premium seating leads via researching industries, companies, and referrals
  • Create and help develop sales collateral that will be used during sales meetings
  • Host potential premium clients at Citi Field to maximize sales opportunities
  • Attain individual and department sales goals as set by the Director, Premium Sales
  • Assist with the development of Premium Seating sales plans
  • Maintain accurate documentation of prospecting and sales activity in the Mets’ CRM system
  • Entertain and visit prospects and customers during home games
  • Benchmark industry best practices, evaluate opportunities to utilize and implement when appropriate
  • Proactively solicit and follow-up on assigned sales leads under the guidelines established by the Director, Premium Sales
  • Participate in events, promotions, client entertainment and other activities as required
  • Other duties as assigned

 

Qualifications

  • Three years of successful sales experience in sports, media, and/or direct sales is preferred and minimum of at least one year of high end or premium sales experience is preferred.
  • Experience selling to and working with President/CEO level executives
  • Ability to function in fast-paced environment, handle multiple projects and meet deadlines
  • Proficient computer skills including experience with MS Office products such as Word, Excel and Outlook as well as ability to learn and master new software programs
  • Available to work flexible hours including holidays, evenings and weekends
  • Strong business acumen, proven track record of successful B2B selling and basic knowledge of the NY Tri-state market preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What are your salary expectations? Please provide a range.


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Sales & Marketing: Game Operations/Presentation
Producer, Game Presentation - Pittsburgh Pirates (Pittsburgh, PA)

**Please note that applications must be received through the Pirates careers page for consideration.**

Job Summary

This position is responsible for producing video packages and motion graphics for display on PNC Park's scoreboard.

Responsibilities:

Primary

  • Create exciting and fan engaging highlight packages combining video editing and motion graphics as assigned by the Manager of Game Presentation.
  • Assist in creating graphics for game and non-game events.
  • All other duties as assigned by the Manager of Game Presentation.

Secondary

  1. Participate in game and non-game event production if requested.

Qualifications

Required

  1. Proficiency with Adobe Creative Suite, including Premiere, PhotoShop & After Effects.
  2. Proficiency in Mircrosoft Office Applications (Word, Excel, Outlook, PowerPoint).

Desired:

  1. Previous experience with a sports team.
  2. Previous experience in studio production or live entertainment environment.
  3. 3D animating experience using Cinema 4D.

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Sales & Marketing: Ticket Sales
Ticket Sales Consultant - Salt River Fields: Spring Training home of the Rockies and Diamondbacks (Scottsdale, AZ)

Job Description
This position requires participation in a 6-month career growth-oriented sports sales development program. Participation in this program will include sales training from the Arizona Diamondbacks and exposure to selling some of the most highly sought after tickets in Spring Training. This is an entry level position focused on selling season, single-game, and group tickets. Sales will be focused through outbound and inbound calls in addition to in-person meetings at the ballpark. This program provides extensive training, teaches sales fundamentals and presentation skills. The intent of the program is to expand the employee's ability to a level that will merit consideration to a full time sales position within the sports marketing industry.

Successful program graduates from this position have gone on to full time positions on the professional level in Major League Baseball, National Football League, National Hockey League, concert venues, and other areas of the sports/entertainment industry. 

Pay will be $9.00/hour plus commission and bonus opportunities. The average work week will be 40 hours leading up to Spring Training with the possibility of overtime during Spring Training.

Responsibilities
• Make a minimum of 40-50 outbound sales calls daily from provided lists to individual buyers, businesses, schools, canceled plans as well as referrals.
• Proactively develop new sales leads daily.
• Meet or exceed daily, weekly, monthly and yearly sales goals.
• Schedule appointments, conduct ballpark tours, and sell ticket packages.
• Provide superior customer service to clients, existing ticket holders, prospects and any inbound calls.
• Represent Salt River Fields, the Arizona Diamondbacks and Colorado Rockies in the most positive way on game days when interacting with clients and prospects.
• Attend daily and weekly meetings and training sessions.
• Other duties as assigned.

Qualifications
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Strong desire to work in sports
• Customer service or sales experience

Preferences
• Proficiency in Microsoft Office Suite
• CRM or ticket system experience

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you accept that this postion is temporary, sesonal postion with no relocation assistance?
2. Can you pass a pre-employment background check and drug screening? YES or NO


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Sales & Marketing: Ticket Sales
Season Ticket Sales Account Executive - Seattle Mariners (Seattle, WA)

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for a talented professional to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

Reporting to the Manager of Season Ticket Sales, Season Ticket Account Executives for the Seattle Mariners are responsible for the sale and renewal of season tickets, single game suites, and group outings. This includes, but is not limited to, prospecting and business development, managing the on-going relationship, on-boarding new customers, identifying up-selling opportunities, managing renewals as well as converting lapsed customers into active customers.

What You Will Do

  • Sell season ticket, suite and group inventory through relationship building in the business community, managing renewal accounts, following up on inbound leads and prospecting through cold calls, email marketing and social selling.

  • Contact, schedule, and conduct in-person and phone presentations with appropriate decision makers within targeted campaigns.

  • Effectively communicate Mariners value proposition and key benefits to prospects, matching Mariners solutions to customer needs.

  • Meet and exceed all weekly and annual sales, phone and appointment goals. 

  • Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution, and prospect entertaining. 

  • Uphold an extraordinary level of customer service to clients.

  • Maintain accurate records in CRM regarding activities and sales.

  • Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.

  • Making actionable and insightful recommendations for new products and enhancements.

  • Represents the organization in a positive and professional manner at all times. 

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • Four-year degree. 

  • Minimum of two (2) years of experience working in sales, preferably in professional sports or entertainment. 

  • Demonstrated previous sales success and proficiency with sales concepts.  Must be highly motivated, competitive, organized, professional, and dedicated to sales excellence.   

  • Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions.   Customer advocate who goes above and beyond to create customer delight.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Pension Plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

 To apply for this opportunity, please click on this link:  SeattleMarinersSeasonTicketAccountExecutive

Or, visit:  www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand you must click the link located in the job description in order to apply through the video interview process?


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Sales & Marketing: Ticket Sales
*Ticket Sales Representative - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking a candidate for a Ticket Sales Representative (October - June) to sell ticket packs, season ticket plans, group tickets and suites for the 2017 season.

Responsibilities include but are not limited to:
- Selling a variety of ticket options from single game tickets to ticket plans over the phone or in person through appointments at Tropicana Field
- Providing customer service for any ticket related issues or questions
- Responsible for maintaining a database of contacts, sales contacts, and sales reports
- Representing the Ticket Sales department at various promotional events and in-game sales tables

Required knowledge/skills/job qualifications:
- Bachelor’s Degree with performance track record focused on excellence
- Passion for a career in the sales & sports profession
- Excellent verbal and written communication skills
- Previous experience in a Part Time, Full Time or Internship role in Team Sports a plus
- Ability to work well with teammates and towards team goals
- The ability to work evenings and weekends
- Successful candidates must be able to process information quickly and accurately, and exhibit an eagerness to learn best sales techniques from more senior personnel
- Enthusiasm, determination & professionalism in dealing with prospects and clients in a proactive manner
- Candidates with high levels of optimism and persuasiveness will have greater success
- Previous examples of leadership roles assumed and/or initiative taken
- Proficiency in Microsoft Office applications

All offers contingent on satisfactory background check.

All candidates must submit a Youtube video elevator pitch answering the following questions:
•Your Name
•Your School
•Graduation Date
•Why you are passionate about baseball and sales

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please include your YouTube video elevator pitch link here:


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Sales & Marketing: Client Relations/Customer Service
Business Development Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Business Development Manager who will be responsible for developing and maintaining excellent relationships with new and existing clients, increasing client retention. Proactively and reactively communicate with clients to ensure renewal of client agreements. The Business Development Manager is also responsible for building strong work relationships with cross functional teams, including marketing, finance, legal, service delivery and product development.

Responsibilities also include monitoring and advising e-commerce marketing activities at each of their assigned clients in order to drive increased ticket sales to their venues through online channels. Additionally, this position is responsible for stimulating sales efforts by providing access to added-value items, as well as, participating in the development of strategic and tactical sales plans with their corresponding Vice President of Sales.

Essential Job Functions:

  • Seek out and develop new client relationships
  • Maintain client relationships and retention
  • Identify client requests and works with various departments to resolve client issues
  • Maintain excellent understanding of our products and services to understand client needs
  • Respond to incoming requests to cancel an agreement and persuade clients to renew
  • Proactively contact clients identified as at risk of nonrenewal and ensure that every avenue to retain the client has been addressed
  • Identify opportunities to increase client satisfaction
  • Maintain a database of client outcomes to assist with reasons clients are retained or contracts not renewed 
  • Identify business processes that could be implemented or modified to enhance client satisfaction and reduce the risk of loss of clients
  • Primary sales contact for ticket stock and hardware purchases for all assigned clients
  • Provide qualified referrals for Tickets.com partner programs
  • Work with TDC’s Client Marketing Manager to identify and prioritize current clients that will benefit from eCommerce, social networking and electronic marketing best practices.
  • Share eCommerce best practices with assigned clients, promote online sales channels and opportunities in support of overall Tickets.com strategic objectives
  • Manage and ensure that applicable documents are generated and are in place throughout a sales cycle (as it relates to ticket stock and hardware sales only)
  • Provide customer service to existing accounts to generate repeat business
  • Work with internal Finance team to assist in financial tracking of accounts
  • Interface with appropriate Client Service Representatives to gain understanding of client needs and expectations • Cultivate, manage, and grow client relationships in order to deliver excellent customer service and value to our clients -communicate with clients on a regular basis
  • Manage and track client-related projects to include developing timelines, deliverables, and extensive communication; internally and externally
  • Special projects as needed

Position Requirements:

  • 3 or more years of experience in a marketing or operational role, preferably account specific or field marketing, i.e. developing marketing programs or best practices for clients
  • 2 or more years of experience with online marketing, search engine marketing, email marketing and search engine optimization a plus
  • Event marketing experience a plus
  • Strong ability to develop, execute and analyze marketing campaigns and understanding of latest trends
  • Detail-oriented self-starter, able to access deficiencies in department and launch programs/solutions to streamline tasks
  • Must be able to multi-task, working independently and with others both internally and externally
  • Must be extremely detail oriented, deadline driven and have the ability to work in a fast-paced environment
  • Ability to identify, analyze, and proactively respond to problematic situations, render sound judgment, and provide recommended courses of action when necessary
  • Proven ability to work with a broad variety of clients across all levels

Tickets.com is an Equal Opportunity Employer.


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Washington Nationals (Washington, DC)

Summary:

Reporting to Manager of Sales Development, the Inside Sales Representative participates in a sales development program geared to prepare entry level candidates for a career within the sports sales industry.

The Washington Nationals are seeking motivated and driven individuals to join the Nationals Inside Sales Department. These individuals will receive detailed and comprehensive sports sales training with a strong focus on developing the skills necessary to become an industry sales leader. The training will benefit the individual’s career growth as a full menu sports sales representative.  Day to day leadership is provided by the Manager of Sales Development.

This position starts in Fall, 2016 and is a commission driven, part-time position.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

Ticket Sales and Service

  • Sell new full season tickets, partial season tickets, group tickets, and premium seats including nightly suites.
  • Establishes relationships by making outbound phone calls, setting face to face appointments, and booking ballpark tours to current and prospective clients.
  • Meet or exceed daily outbound call volume as set by Manager, Sales Development.
  • Work games, nights, weekends, and holidays as assigned.
  • Meets or exceeds weekly and monthly sales goals.
  • Provides excellent customer service at all times on the phone and in person at Nationals Park
  • Present self in professional manner, and show ability to interact with all levels of the organization.
  • Actively assists customer service efforts by emailing and mailing invoices, tickets, or promotion materials to current and prospective clients.
  • Display high level of integrity, positivity, and accountability in all aspects of the job.

Maintain Accurate Records                                                                       

  • Maintains computerized records of all season ticket customers and prospective clients with our CRM system.

Thrive in a Team Setting

  • Must be team-orientated, and able to work well in team environment.
  • Performs gameday duties such as visiting clients, providing customer service at the sales table, or answering inbound phone calls.
  • Actively assists with non-game events, such as NatsFest, Picnic at the Park, Select-A-Seat.
  • Represents the Washington Nationals organization at offsite community events promoting Nationals ticket opportunities.
  • Perform other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree or equivalent military experience
  • Sales Experience preferred

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Attention to detail including excellent time management and organizational skills.
  • Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases).
  • Strong communication skills as well as very strong interpersonal skills.
  • Demonstrate ability to deliver effective results and meet tight deadlines in a sales environment.
  • Strong work ethic and passion to build a career in professional sports sales.
  • This position requires some traveling around the ballpark to visit clients during home games, with the ability to escort and show clients different aspects of the ballpark.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please explain what you hope to receive out of this position in the space below...
2. Yes/No. Do you have any prior Sales experience? If yes, please explain in the space provided.


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Sales & Marketing: Sponsorship Services/Activation
Manager, Sponsorship Activation - Washington Nationals (Washington, DC)

Summary:

Reporting to the Senior Director of Sponsorship Activation, the Manager of Sponsorship Activation will serve as the primary point of contact for assigned partners and is responsible for all partnership account activation.  The role must ensure that all contractual elements of assigned accounts are fulfilled using the highest level of customer service.  This person will service and interact with senior level clients and visitors as well as with internal contacts from all other departments to ensure successful delivery of sponsorship assets.  Independent judgment is required to plan, prioritize and complete a diverse workload.  

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

Sponsorship Activation

  • Understand sponsor objectives and goals to develop integrated activation strategies that drive business and ROI
  • Serve as the primary liaison between sponsorship partners and all internal departments to deliver sponsorship assets
  • Research, develop, execute and evaluate promotions for our partners
  • Forecast, prepare and track all partner activation budgets
  • Host, support and serve current clients at games, as needed
  • Conduct activation and planning meetings with clients
  • Conduct mid-season and post-season summary reports
  • Assist with department events:  Sponsor Summit, Prospect Suite Nights, Softball Game, etc.
  • Develop mutually beneficial relationships with all sponsors and their guests
  • Provide exceptional customer service

Sales Development

  • Collaborate with the Corporate Sponsorship Sales Team to set strategies for potential new and renewing sponsors
  • Develop new activation programs that the Sales Team can sell to existing partners
  • Other duties as assigned

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s Degree or equivalent military experience.
  • Minimum of 3 years of sponsorship activation experience (sports team, league, brand or agency).

Knowledge, Skills, and Abilities necessary to perform essential functions

Required:

  • Demonstrated knowledge of promotional concepts and strategic activation.
  • Demonstrated customer service and client management.
  • Demonstrated critical thinking, analytical and project management skills.
  • Engaging personality with exceptional interpersonal and presentation skills.
  • Ability to work collaboratively – Team Player
  • Must have superb attention to detail and ability to manage multiple projects simultaneously
  • Ability to work nights, weekends and holidays.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred:

  • Sponsorship and/or marketing agency experience
  • Knowledge of sports industry and partnership and service offerings
  • PowerPoint proficiency
  • Photo Shop proficiency
  • Experience interpreting Repucom data

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 3 years sponsorship activation experience with a sports team, league, brand or agency?


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Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships - Washington Nationals (Washington, DC)

Summary:

Are you a dedicated professional with proven sales skills and a blossoming track record in the world of sports and entertainment?  We are looking for an individual who is a creative, motivated self-starter for our Corporate Partnerships department.

Reporting to the Director of Corporate Partnerships, the Manager of Corporate Partnerships is responsible for selling all available inventory, with a focus on the local (Washington DC DMA)  business community, across the various channels of Nationals products including in-park, radio, hospitality,  and internet/new media.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Identify and target potential corporate sponsors at the national and local (DC DMA) level.
  • Drive strategic lead generation through category analysis and proactive prospect engagement; identify and solicit up to 25 new leads per week.
  • Develop, write and present compelling corporate sponsorship and sales proposals to key clients.
  • In conjunction with departmental resources, ensure the goals and marketing commitments developed for each client are being met, including any review/reporting requirements.
  • Create new sales collateral or modify existing collateral as required.
  • Retain and grow an assigned book of sponsorship business.
  • Serve as the liaison between the Corporate Partnerships Department and team concessionaire (Levy).
  • Work with the other members of the partnerships and marketing departments in the analysis, acquisition and implementation of other strategic properties consistent with departmental objectives and structure.
  • Demonstrate ability to work with all personality types at the staff and management levels.
  • Liaise with other departments to maximize cross-selling opportunities and share
    new ideas.
  • Evaluate client satisfaction.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree or equivalent military experience.
  • Minimum of 4 years of experience in a high energy sales position, preferably sponsorship, premium or suite sales.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent network of local and regional corporate contacts.
  • Strong conceptual and strategic skills, and ability to think “outside the box,” and strong customer satisfaction orientation.
  • Possess the ability to establish relationships within all levels of the company as well as with sponsors and clients.
  • Ability to meet challenging sales objectives in a high profile, competitive marketplace.
  • Comfortable managing tight deadlines and meeting aggressive sales goals and expectations.
  • Demonstrate creativity in the development of innovative and effective sales campaigns.
  • Strong sales proposal experience and presentation experience.
  • Must be able to work evenings and weekends as required and light travel, as needed.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred:

  • Master’s Degree
  • Proficiency in using MSWord, Excel, PowerPoint
  • Knowledge and passion for Major League Baseball

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 4 years experience in a high energy sales position? If yes, please explain here...


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Sales & Marketing: Ticket Sales Management
Vice President, Ticket Sales & Client Services - Washington Nationals (Washington, DC)

Summary:

The Vice President, Ticket Sales & Client Services is responsible for overseeing all aspects of ticket sales and service departments. As a key member of the Consumer Revenue team this role will contribute to the strategic vision for the department and execute the sales and service initiatives aimed at growing revenues.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Oversee a team of 50+ ticket sales and service employees.
  • Assist in the development and implementation of the overall ticketing strategy that will maximize revenue and customer satisfaction in conjunction with the budget expectations of the organization
  • Develop and implement annual sales plan with rolling 1, 3, and 6 month action plans to maximize sales revenues
  • Responsible for development of strategies and systems to motivate staff and accomplish ticket sales and  service goals
  • Develop and implement sales training program for existing and new sales staff, including Directors, Sales Managers, Sales Representatives and Coordinators
  • Create and maintain a constant teaching/learning environment for all staff aimed at implementing best practices in the areas on sales and client services
  • Develop and implement commission structures, bonus incentives and non-financial benefits to motivate, recognize and reward sales and service departments
  • Manage ticket sales and support staff to effectively utilize client data and maintain high standards of service.
  • Continuously evaluate businesses processes to create efficiencies in the sales, delivery and customer service disciplines.
  • Responsible for helping to bridge gaps between departments, create better synergy and encourage a team oriented atmosphere both within department and with other disciplines.
  • Establish annual budgets for Ticket Sales and Client Service Departments
  • Analyze and control expenditures of department to conform to budgetary requirements.
  • Monitor weekly results of ticket staff for measuring productivity and results.
  • Work in conjunction with the Business Strategy and Analytics Department to manage market research, assess data, and evaluate inventory to identify areas of growth, improvement, or opportunity to generate incremental ticket revenue
  • Oversee post-season and special event ticketing
  • Perform other duties as assigned by the Senior Vice President, Consumer Revenue and the Chief Revenue & Marketing Officer

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s Degree in Business, Marketing or Sports Management, or equivalent military experience.
  • A minimum of 8 years sales experience required
  • A minimum of 3 years demonstrated experience leading and managing sales teams                                                                                                                              

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent oral, written and listening communication skills
  • Ability to effectively teach nuanced sales and client servicing techniques to both tenured and new staff members
  • Outstanding leadership, sales and motivational skills
  • Detail oriented, logical, and methodological approach to problem solving
  • Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment
  • Strong organizational skills
  • Ability to work under pressure in fast-paced environment
  • Ability to meet challenging sales objectives in a high profile, competitive marketplace
  • Ability to adapt to change in the work environment, multi task, manage competing demands and frequent changes
  • Ability to travel as needed
  • Proficient in MS Word, Excel, and Power Point
  • Previous formal sales training preferred
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 8 years experience in sales?
2. Yes/No. Do you have a minimum of 3 years experience leading and managing sales teams?


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