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Current available jobs in Sales & Marketing:


» 50 50 Raffle Salesperson - Arizona Diamondbacks (Phoenix, AZ)
» 50 50 Raffle Game Day Coordinator - Seasonal - Arizona Diamondbacks (Phoenix, AZ)
» Ticket Service Representative, Box Office (Seasonal) - Arizona Diamondbacks (Phoenix, AZ)
» Game Day Promotions Assistant (Part-time Seasonal) - Camelback Spring Training, LLC (Phoenix, AZ)
» Ticket Seller - Camelback Spring Training, LLC (Phoenix, AZ)
» Museum Ambassador - Cincinnati Reds (Cincinnati, OH)
» Scotts Reds Rally Pack Member - Cincinnati Reds (Cincinnati, Oh)
» Ticket Operations Internship - Cincinnati Reds (Cincinnati, Oh)
» Ticket Office Sales Associate - Corpus Christi Hooks (Corpus Christi, TX)
» RF Camera Operator - Cleveland Indians & Cincinnati Reds Spring Training - Goodyear Ballpark (Goodyear, AZ)
» Ticket Office Assistant - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)
» Gameday Operations- Box Office Ticket Seller - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)
» Angels Baseball - Spring Training Ticket Seller - TEMPE, AZ - Los Angeles Angels of Anaheim (Tempe, AZ)
» Hospitality Team Member - Los Angeles Dodgers (Los Angeles, CA)
» Ticket Window - Advance Ticket Window Sales Representative - Milwaukee Brewers (Milwaukee, WI)
» Ticket Window - Day of Game Seller - Milwaukee Brewers (Milwaukee, WI)
» Ticket Services Lead - Milwaukee Brewers (Milwaukee, WI)
» Group Sales Associate - New York Mets (Flushing, NY)
» Ticket Fulfillment Representative - New York Mets (Flushing, NY)
» Account Executive, Season Ticket Sales - New York Mets (Flushing, NY)
» Account Executive, Group Sales - New York Mets (Flushing, NY)
» Event Manager, Non-Baseball Events - New York Yankees (Bronx, NY)
» Host/Hostess - Premium Services (Part Time) - New York Yankees (Bronx, NY)
» Part-Time 50/50 Raffle Seller - New York Yankees (Tampa, FL)
» Part Time Ticket Seller - New York Yankees (Bronx, NY)
» Oakland Athletics Ticket Sales Workshop - Oakland Athletics (Oakland, CA)
» Premium Seating Concierge - Oakland Athletics (Oakland, CA)
» Corporate Partnerships Manager - Oakland Athletics (Oakland, CA)
» Promotions Crew, Part-Time - Oakland Athletics (Oakland, CA)
» Hall of Fame Racing Mascot - Oakland Athletics (Oakland, CA)
» Ticket Sales Coordinator - Oakland Athletics (Oakland, CA)
» Part-Time Entertainment Staff - Philadelphia Phillies (Philadelphia, PA)
» Coordinator, Advertising - Philadelphia Phillies (Philadelphia, PA)
» Assistant Ticket Office Manager - Roger Dean Stadium (Jupiter, FL)
» Ticket Office Assistant - Salt River Fields - Spring Training Home of the Arizona Diamondbacks & Colorado Rockies (Scottsdale, AZ)
» Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Customer Service Specialist - San Francisco Giants (San Francisco, CA)
» Ticket Sales Agent - St. Louis Cardinals, LLC (St. Louis, MO)
» *Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)
» *Ticket Sales Account Executive - Tampa Bay Rays (St. Petersburg, FL)
» *Ticket Sales Representative - Tampa Bay Rays (St. Petersburg, FL)
» Ticket Intern - The Ballpark of Palm Beaches (West Palm Beach, FL)
» Business Development Manager - Tickets.com (Costa Mesa, CA)
» Senior Director, Marketing & Advertising - Washington Nationals (Washington, DC)
» Inside Sales Representative - Washington Nationals (Washington, DC)
» Account Executive, Group Sales - Washington Nationals (Washington, DC)
» Account Executive, Membership Sales - Washington Nationals (Washington, DC)
» Senior Ticket Specialist - Washington Nationals Baseball Club (Washington, DC)


Sales & Marketing: Fundraising/Major Gifts
50 50 Raffle Salesperson - Arizona Diamondbacks (Phoenix, AZ)

Summary:
The Arizona Diamondbacks Foundation is looking for high-energy, motivated sellers to join our million dollar 50/50 raffle sales team for the 2017 season.

Essential Duties and Responsibilities:
• Approach fans pre-game and in-game to explain the details of the 50/50 raffle program including the charitable impact of the dollars
• Accurately handle the sale and distribution of the tickets, following program requirements
• Answer questions fans may have about the program
• Turn in all balanced cash and tickets to Coordinator at the close of the shift

Qualifications/Education Required:
• Must have a High School Diploma or equivalent education
• Prior experience handling cash
• Ability to interact positively with large fan base
• Must be detail oriented and have strong organizational skills
• Above average verbal communication skills
• Strong sales skills

Other Qualifications:
• Candidates must be willing to work Nights, Weekends and Holidays if necessary
• Having a flexible schedule that allows for working some or all weekday, day games is a must.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available for a face to face interview on Monday, February 1st between 1pm - 6pm at Chase Field.

Closing Date: 2017-01-24


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Sales & Marketing: Fundraising/Major Gifts
50 50 Raffle Game Day Coordinator - Seasonal - Arizona Diamondbacks (Phoenix, AZ)

Summary:
The Arizona Diamondbacks Foundation is looking for a reliable, organized and tactical individual to serve as the 50/50 Raffle Game Day Coordinator for the 2017 baseball season.

Essential Duties and Responsibilities:
• Arrive before game day sales staff to set-up raffle technology
• Accurately handle the distribution of change banks, following program requirements
• Accurately track staff money drops throughout each game
• Work alongside D-backs Community Affairs team for raffle technology close out and bank deposit following each home game.

Qualifications/Education Required:
• Must have a High School Diploma or equivalent education
• Prior experience handling cash
• Ability to interact positively with motivated, energetic sales team
• Must be detail-oriented and have strong organizational skills
• Above average verbal communication skills
 

Other Qualifications:
• Candidates must be willing to work Nights, Weekends and Holidays if necessary
• Having a flexible schedule that allows for working some or all weekday, day games is a must.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available for a face-to-face interview at Chase Field on Wednesday, February 1st between 1:00pm - 6:00pm?

Closing Date: 2017-01-24


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Sales & Marketing: Ticket Sales
Ticket Service Representative, Box Office (Seasonal) - Arizona Diamondbacks (Phoenix, AZ)

 

 

The Arizona Diamondbacks are now hiring part time Ticket Service Representatives.  If you have a great personality and winning spirit sign up to join our team. This is a seasonal position. Shifts are available Monday thru Sunday at various times between 9:00am and 11:00pm. 

 Responsibilities include but are not limited to:

·       Sell individual tickets to the general public using Ticketmaster Host and Archtics ticketing systems. 

·       Process payments, balance cash receipts and tickets at the end of each shift.

·       Provide information regarding schedules, various pricing and seating arrangements.

·       Explains box office policies, answers questions and resolves routine problems regarding ticket sales.

·       Demonstrates continuous effort to upsell customers, decrease turnaround times and streamline work processes.

·       Perform general office duties as required.

Qualifications include:

·       Availability to work a flexible schedule with the ability to work days, nights and weekends.

·       Must possess a friendly and outgoing demeanor with strong communication skills.

·       Proficient computer and phone skills.

·       Must possess a professional appearance, complying with company grooming standards.

·       Administrative office skills required.  

·       Prior retail sales experience preferred.

·       Bi-lingual/Spanish speakers preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to attend a face to face interview on Wednesday, February 1st between 1 - 6pm at Chase Field.

Closing Date: 2017-01-24


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Sales & Marketing: Promotions
Game Day Promotions Assistant (Part-time Seasonal) - Camelback Spring Training, LLC (Phoenix, AZ)

               

With a primary focus on assisting with in-stadium game promotions, the Game Day Promotions Assistant, a part-time seasonal position, will have direct interaction with fans and provide on-site marketing and promotional support to the facility’s marketing and corporate partnerships department.

 Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Manage the execution of all game day promotions and set-up of all necessary promotional areas.
  • Assist with operation of center field rides and games
  • Be available to assist in customer service requests and communications with fans
  • Assist with pre and post-game activities including Kids Run the Bases and Senior Stroll
  • Other duties and responsibilities as assigned

 Requirements/Physical Demands: The physical demands listed below are representative of those that must be met by a team member to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work from February 25, 2017 through April 1, 2017, including all Spring Training games for the 2017 season, as well as nights, weekends, holidays and additional events as required.

  • Earned or in-progress Bachelor’s degree in relevant field, such as Sports Management, Marketing or Business Administration.
  • Proficiency in Microsoft Office Suite required.
  • Knowledge of the game of baseball preferred.
  • Knowledge of best practices for e-mail marketing and social media.
  • Knowledge of best practices for corporate sponsorship activation.

·         Excellent organizational skills, detail-oriented with ability to multi-task and meet deadlines.

  • Excellent written and verbal communication skills.
  • Ability to think creatively and turn ideas into actionable items.
  • Ability to develop effective and collaborative working relationships.

All offers of employment are contingent upon satisfactory background screening.

Camelback Spring Training, LLC is an equal opportunity employer and does not discriminate on the basis of age, gender, color, race, religion, disability, sexual orientation, gender identity or expression.

Rate of Pay: $10.00 per hour

PLEASE SUBMIT SPECIFIC DAYS AVAIILABLE FROM FEBRUARY 25, 2017 THROUGH MARCH 31, 2017.


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Sales & Marketing: Box Office Ticket Seller
Ticket Seller - Camelback Spring Training, LLC (Phoenix, AZ)

 

 

TICKETING DEPARTMENT

Job Posting

Camelback Ranch - Glendale, the Spring Training home of the Los Angeles Dodgers and Chicago White Sox, is now accepting applications/resumes for the following positions:

Positions Available:                Ticket Seller

Status:                                    Seasonal/Part-Time                Feb – March 2016

  

The Ticket Department processes advanced and day of game tickets sales as well as distributes will-call tickets to patrons.  We are looking for energetic individuals with positive attitudes and superior customer service skills to provide information regarding pricing, availability and seat locations in addition to ticket sales.

Essential Duties and Responsibilities: include the following

  • Sell, process payments and/or distribute game tickets following proper procedures.
  • Maintain superior knowledge of facility services, layout and policies.
  • Handle ticket related customer service inquiries.
  • Escort guests to various locations throughout facility as needed.
  • Perform general office duties as required.

Qualities/Requirements/Physical Demands: (Accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Good figure aptitude.
  • Ability to work extended hours, nights, weekends and holidays
  • Ability to sit or stand for a minimum of five hours
  • Maintain a professional appearance
  • Previous customer service, cash handling and sales experience preferred.
  • Knowledge of ProVenue system a plus.
  • Fluent in both English and Spanish a plus.

Positions will last approximately 6 weeks from mid February through March.  Hours worked per day range between 3 and 7 hours.  Wage is $10.00 per hour.

All offers of employment are contingent upon satisfactory background screening.

Camelback Spring Training, LLC is an equal opportunity employer and does not discriminate on the basis of age, gender, race, religion, disability, sexual orientation, gender identity or expression.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work weekdays between the hours of 10am and 4pm?
2. Have you worked with Tickets.com system? Any other ticketing system?


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Sales & Marketing: Client Relations/Customer Service
Museum Ambassador - Cincinnati Reds (Cincinnati, OH)

Department:Reds Hall of Fame and Museum

Job Title:Museum Ambassador                 

Reports To:Visitor Services Manager                       

FLSA:Part-time/Hourly,Non-exempt

Job Purpose: The storied history of baseball in Cincinnati is on display at the Cincinnati Reds Hall of Fame and Museum.  Museum Ambassadors assist in all facets of museum operations to bring the history of Reds baseball to life and provide exemplary service to all guests. Museum Ambassadors skillfully selects information and presents it in a clear and concise manner in order to allow guests of varied ages and backgrounds to understand the importance and relevance of artifacts, exhibits, and displays within the Reds Hall of Fame.  Museum Ambassadors also employ similar skills while leading tours of Great American Ball Park.  Museum Ambassadors welcome guests to the museum, answer guest questions, and highlight important areas of the museum to ensure an outstanding guest experience.  Museum Ambassadors also assist with the sales of tickets and merchandise via Point of Sale operations, assist in planning and execution of special events, and assist museum staff on upcoming projects and ongoing museum initiatives.

Essential Duties and Responsibilities:

  • Conduct tours of Great American Ball Park and the Reds Hall of Fame and Museum of approximately 60-90 minutes in length
  • Verbally disseminate information to small and large groups of guests of all ages
  • Greet and welcome scheduled tour groups and museum guests upon their arrival to the museum
  • Assist with box office operations in the sale of tickets and merchandise as well as disseminate museum information for guests
  • Organize and maintain the appearance of the Hall of Fame’s Museum Store and promote sales
  • Develop and maintain a strong working knowledge of all museum exhibits
  • Assist with education programs and school groups as directed by the Education and Programming Manager
  • Assist with museum special events and museum maintenance projects as needed
  • Assist museum staff in the main museum office area with a variety of tasks including, but not limited to, membership recruitment, merchandise inventory, group bookings and event planning
  • Other duties as assigned

Experience, Education and Licensure:

  • High School diploma or equivalent required.
  • Candidate must be willing to work extended hours and/or weekends as required. 

Knowledge and Skills

  • Excellent verbal communications skills are a must. 
  • Comfort level interacting with all audiences and age groups is essential, as is a team-player who is self-motivated, creative and can proactively solve problems.
  • Must present a professional attitude and appearance and have a desire to succeed
  • Must be open to learning and upgrading of skills as well as accepting supervision from Hall of Fame staff
  • Must possess strong interpersonal and time management skills with the ability to multi-task. 
  • Must physically be able to lead tours throughout Great American Ball Park and the Reds Hall of Fame and Museum as well as have the ability to lift 25 or more pounds. 
  • Knowledge of Reds history is not required, but applicant must have the desire to learn the history of the Reds franchise as well as the ability to learn new material rapidly.
  • Previous experience in retail and point of sale operations desirable.

Work Environment:

  • While performing the duties of this job, the employee may be exposed to prevalent weather conditions for short periods of time.

Please Note:

  • This is a part-time opportunity and no benefits will be provided.

 Expectations:

  • Adhere to Cincinnati Reds Hall of Fame Policies and Procedures
  • Act as a role model within and outside the Cincinnati Reds Organization
  • Perform duties as workload necessitates to achieve the goals of the Reds Hall of Fame
  • Possess the ability to communicate with an audience of variable sizes and ages
  • Meet department productivity standards

 

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above are, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

AN EQUAL OPPORTUNITY EMPLOYER

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you comfortable speaking to large groups?
2. Yes/No: Do you have experience working with point-of-sale merchandise?


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Sales & Marketing: Mascot
Scotts Reds Rally Pack Member - Cincinnati Reds (Cincinnati, Oh)

Department: Promotional Events
Job Title: Scotts Reds Rally Pack Member
Reports To: Promotional Events Coordinator
FLSA: Hourly, Non-Exempt

Job Purpose: The Reds Rally Pack is a co-ed cheerleader-like interactive team that performs various tasks at Great American Ball Park during Cincinnati Reds home games. Activities include t-shirt launches, birthday package deliveries, prize giveaways, and promotions performed live on the stadium’s video board. Rally Pack members also serve as ambassadors for the Cincinnati Reds throughout the community.

Essential Duties and Responsibilities:

  • Interact with fans and get them engaged with the game and cheering
  • Execute pregame, in-game, and postgame promotions and entertainment including t-shirt launches, birthday package deliveries, prize giveaways, and other promotions
  • Maintain a fun and enthusiastic attitude at all times
  • Foster a family friendly environment and work closely with kids
  • Work closely with the Reds mascots
  • Be aware of game situations and fire up the crowd when appropriate
  • Deliver top notch customer service to fans and show appreciation for their support of the team
  • Attend off-site community and marketing events as needed

Qualifications:

  • Must be able to work nights, weekends, and holidays, and be available for a majority of Reds home games
  • Must be comfortable performing activities and interacting with fans on camera in front of 40,000+ fans
  • Must be comfortable wearing cheerleader-like attire
  • Prior performance or entertainment experience preferred
  • Excellent communication skills and a positive, energetic personality are required
  • Outstanding customer service skills and ability to provide quick and professional responses in any situation
  • True team player
  • Must be reliable, punctual, courteous
  • Good listening skills, and ability to work with limited oversight
  • Basic knowledge of the game of baseball is required
  • Must be 19 years or older

Please Note:

  • This is a seasonal opportunity and no benefits will be provided.
  • Compensation is $12.50 per hour
  • Only resumes submitted through Teamworkonline.com will be accepted. Please do not forward resumes via email or mail directly to Reds employees.

Work Environment:

  • Work normally includes game-day responsibilities where employees will be exposed to weather conditions prevalent at the time
  • Hours will include nights, weekends, and holidays

Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.


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Sales & Marketing: Ticket Marketing
Ticket Operations Internship - Cincinnati Reds (Cincinnati, Oh)

Department:Ticket Operations

Job Title:Ticket Operations Internship

Reports To:Senior Director of Ticket Operations

FLSA:Hourly, Non-Exempt

Job Purpose:Assist the Ticket Operations department during the 2017 season.

Essential Duties and Responsibilities

  • Answer incoming phone calls and e-mails
  • Sort and open mail
  • Process ticket orders for single, season and group tickets
  • Ticket window sales
  • Ticket Will Call
  • Data entry
  • Responsible for selling and printing of tickets on computerized ticketing system
  • General office duties, as assigned

Knowledge, Skills and Abilities:

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail and the ability to learn quickly in a fast-paced environment
  • Experience using Microsoft Office (Word, Excel, Outlook) and internet applications. Microsoft Excel experience preferred.
  • Ticket experience, specifically with Tickets.com preferred.
  • Flexibility in scheduling is required and will involve some evenings, weekends and holidays.

Physical Demands:

  • While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.

 Work Environment:

  • Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.

Please Note:

  • This is a seasonal, internship opportunity and no benefits will be provided.
  • Internships are paid at minimum wage according to state law.

Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above are, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Note: when you apply for this job online, you will be required to answer the following questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have an available schedule that will allow the ability to work part time including nights, weekends and holidays during the time period of April 2017– October 2017?
2. Do you have previous ticketing experience?


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Sales & Marketing: Ticket Sales
Ticket Office Sales Associate - Corpus Christi Hooks (Corpus Christi, TX)

 

Department:                 Ticket Operations

Supervisor:                  Ticket Operations Manager

Classification:              Part-time (Non-Exempt)

                                                                                                          

Job Summary

The Ticket Office Sales Associate provides all ticket services of the Corpus Christi Hooks during the season. This position is a seasonal position that includes nights and weekends during the spring and summer. This position supports the Ticket Operations Manager, Director of Season Ticket Sales and Director of Group Sales.

The Ticket Sales Associate reports directly to the Ticket Operations Manager.

Essential Duties & Responsibilities:

  • Be an ambassador and provide excellent customer service for the Corpus Christi Hooks Baseball Club.

  • Answering incoming telephone calls, emails, and assists fans.

  • Sell tickets at the Box Office windows and over the phone.

  • Communicate team schedules, routine questions such as game day questions, upcoming promotions, provide season ticket holder benefit information as needed through email, mail and phone.

  • Work on office projects such as data entry, bulk mailers, etc.

  • Assist in establishing procedures and policies for account maintenance, balancing, payment processing, ticket printing and ticket distribution, as related to day-of-game orders.

  • Work with Ticket Sales, and Ticket Operations as needed to assist with execution of programs.

  • Process and balance payments in an accurate and timely manner.

  • Perform other duties as assigned.

    Qualifications: 

  • You should have strong communication skills and superior customer service abilities, plus…
    • Strong management & organizational skills
    • Ability to multi-task, problem solve effectively and handle stressful and difficult situations
    • Ability to work long hours, evenings, weekends and holidays
    • Proficient with MS Word and Excel

Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Game Operations/Presentation
RF Camera Operator - Cleveland Indians & Cincinnati Reds Spring Training - Goodyear Ballpark (Goodyear, AZ)

Goodyear Ballpark is the Spring Training and player development home of the Cleveland Indians and Cincinnati Reds

The RF Camera Operator handles and operates the wireless camera during Spring Training games at Goodyear Ballpark. Responsibilities include capturing fan shots, setting up promotional footage, interacting with the fan base and coordinating with production booth staff to enhance the overall fan experience.

The ideal candidate will have experience operating video equipment, ideally in a major sports venue. Good customer service and communication, friendly, positive and ability to keep focus on game progress is preferred.

Registration is a two step process.

Step 1: You must apply on Teamworkonline by clicking the button below.


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Sales & Marketing: Ticket Operations
Ticket Office Assistant - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)

Summary:

Ballpark of the Palm Beaches is the future Spring Training home to the Houston Astros and Washington Nationals.  This two-team location will be a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

In this role, you will be an essential part of the game experience and help build memories that last a lifetime.  Individuals must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

**This is a part-time/seasonal position.**

Essential Duties and Responsibilities:

• Responsible for assisting in all areas of ticketing operations, box office operations, and season ticket holder services for Spring Training
• Answer all incoming phone calls to the ticket extension and return voicemails
• Process all completed new and renewal season ticket orders in tickets.com
• Gain experience by making outbound sales calls
• Assist with any ticket requests, relocation requests, or customer service issues
• Assist in the execution of printing and mailing season ticket orders
• Work either ticket sales window, will call window, or advanced sales window during games
• Provide exceptional customer service to all customers
• Assist in the processing of group ticket orders
• Other duties as assigned by the Director of Ticket Operations
• Tickets.com experience preferred


Requirements:

Minimum Education and Experience Requirements:
• Must have previous knowledge of ticket services and processing systems
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed. 

Knowledge, Skills, and Abilities necessary to perform essential functions:
• Highly motivated and excellent attention to detail
• Strong, confident communication skills including the ability to write clearly and effectively
• Ability to use time efficiently
• Candidates should be highly motivated and available to work long hours.
• Must demonstrate ability to be resourceful and dependable
• Provide strong and respectful customer service skills at all times

Physical/Environmental Requirements:
• Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
• Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 50 pounds.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Ticket Sales
Gameday Operations- Box Office Ticket Seller - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)

Title:  Gameday Operations- Box Office Ticket Seller
Department: Stadium Operations  
Classification: Part-Time/Seasonal/Non-Exempt

Ballpark of the Palm Beaches is the future Spring Training home to the Houston Astros and Washington Nationals.  This two-team location will be a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

In this role, you will be an essential part of the game experience and help build memories that last a lifetime.  Individuals must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

Essential Duties/Job Requirements:
• Help the Ballpark at Palm Beaches stay “game-ready” by fulfilling your assigned game day duties while exhibiting exceptional customer service skills and a positive attitude.
• Answer questions concerning events, tickets, schedules and providing information concerning coming attractions.
• Selling, refunding, upgrading and exchanging multiple types of tickets.
• Collecting, accounting for and depositing all monies that have been received or generated.
• Collecting, validating and reporting all coupons, flyers, vouchers, gift cards and other material predicating offers of discounted and/or complimentary tickets.
• Complete and balance daily sales reports.
• Provide excellent customer service such as greeting, serving and thanking all of our loyal patrons.
• Determine entitlement to and distribute all Will Call tickets.
• Stay up-to-date on safety and security for all that enter the ballpark.
• Possess a high level of honesty and integrity.
• Able to follow directions and work well within team setting.
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed. Game days could range from 3- 7 working hours.
• Tickets.com experience preferred.
• Other duties as assigned.

Qualifications:
• High school diploma or GED preferred.
• Must be customer-service oriented and have a fan-friendly attitude.
• Ability to figure simple mathematical problems.
• Ability to communicate effectively with staff and customers.
• Professionalism.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
• Bilingual is a plus.

Physical Requirements of the Job:
• Ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time.
• Position may require standing for long periods of time, walking long distances and/or climbing up/down stairs. 
• Specific vision abilities required by this job include close vision and distance vision.
• May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 20lbs on occasion.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Ticket Sales
Angels Baseball - Spring Training Ticket Seller - TEMPE, AZ - Los Angeles Angels of Anaheim (Tempe, AZ)

PART TIME - TICKET SELLER FOR SPRING TRAINING IN TEMPE, AZ

OVERVIEW In conjunction with the Tempe Box Office, members of the Ticket Seller staff sell tickets to Angels spring training games at Diablo Stadium in Tempe, AZ.  This position is temporary and will last through the end of spring training.

DUTIES -Sells admission tickets to spring training events and controls cash fund. -Balances daily ticket sales receipts -Reports discrepancies to management. - All other duties as assigned.

REQUIREMENTS:

-High School Diploma
-Must be available to work scheduled home games which take place during the day time and on the weekends.
-Must have experience handling money and other means of payment (credit cards).
-Experience with Ticketmaster: Archtix and Classic also preferred.
-Effective communication skills
-Ability to deal diplomatically with the public and fellow employees
-Excellent customer service skills
-Ability to work under well under pressure
-Ability to work with other employees and supervisors, maintaining effective working relations

Must be able to pass background investigation screening.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you live in or around Tempe, AZ?
2. Yes or No: Are you available during the day time and on weekends during the month of March?


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Sales & Marketing: Client Relations/Customer Service
Hospitality Team Member - Los Angeles Dodgers (Los Angeles, CA)

Title: Premium Hospitality Team Member
Department: Suite Sales
Status: Part Time Seasonal
Reports to: Manager, Premium Services
Posting Date: January 13, 2017
Deadline: January 23, 2017

Job Functions:

• Responsible for assisting Club Suites, Dugout Club, and Baseline Club clients in game-day operational and customer service objectives
• Assist with pre-game amenities, Premium Service touchpoint program, will call and ticket issues
• Act as a liaison between Premium clients, Levy Restaurants, Stadium Operations, Ticket Operations and Fan Services
• Attend various Premium and other stadium events throughout the season to help with set up and event operations outside of scheduled games
• Perform related duties as assigned

Game Day Responsibilities:

• Ensure suites and clubs are clean and in good repair for games prior to gates opening
• Communicate any repairs to housekeeping and stadium operations
• Assist with Premium touchpoint program including the arrival of clients for batting practice, Kids Take the Field program, and in-seat gift delivery
• Greet clients at the entrances to premium clubs, check tickets and operate hand held scanners
• Work with ticket office and premium staff to resolve ticket issues while maintaining a calm and professional demeanor with clients
• Serve as host for suite clients and guests, checking in before and throughout the game to ensure a positive experience
• Maintain business center, handling inbound calls from Premium clients and staff, creating a log of requests, issues, and needed repairs
• Work with Security to clear suites and clubs post-game


Basic Requirements/Qualifications:

• College degree preferred, but not required
• Customer Service experience, Client Services, Hotel Concierge, and/or Guest Relations experience preferred
• Ability to work 95% of all home games for the 2017 Season (April-September) and postseason games (October)
• Possess knowledge of the Los Angeles Dodgers organization, including the team’s standings and schedule, and Dodger Stadium’s seating areas
• Excellent interpersonal skills, enthusiasm, and the ability to conduct all interactions in an extremely positive and professional manner
• Demonstrate excellent written and oral communication skills
• Proficient in Microsoft Office
• Ability to work a varied schedule including evenings, weekends and holidays
• Work hours can range from 6-10 hours per game day, with homestands ranging from 3-10 games in a row for a total of 82 home games during the 2017 season
• Candidate must be available for weekday training March 20-22nd

All offers of employment are contingent upon the satisfactory completion of a background screening.

Note: When you apply for this job online, you will be required to answer the following questions:

1. None

Closing Date: 2017-01-24


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Sales & Marketing: Ticket Operations
Ticket Window - Advance Ticket Window Sales Representative - Milwaukee Brewers (Milwaukee, WI)

The Advanced Ticket Window representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the Miller Park ticket windows in a mix of shifts during both non-game and game days throughout the season. In this position, it is critical that individuals are highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers. Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions and future event related ticket sales. This position will also be responsible for suggestively cross-selling and up-selling, as well as fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

  • Engage customers with energy, positivity, and enthusiasm
  • Meet expectations of window monitoring program focused on maximizing sales and providing exceptional customer service
  • Meet all established department productivity and service standards
  • Clearly communicate and demonstrate a strong knowledge of ticket promotions and all related ticket products
  • Strong techniques, strategies and desire to cross-sell and up-sell
  • Efficiently use the Tickets.com ticketing system.
  • Remain highly engaged and current with all Brewers related ticketing products and advanced ticket technologies when away from Miller Park
  • Be able and willing to assist with additional duties not listed above that may arise

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Qualified candidates must have exceptional communication, interpersonal and organizational skills
  • Candidates must possess strong computer skills
  • Possess the ability to multi-task and adjust to rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and appearance
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Previous retail sales and cash handling experience preferred

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.      

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually moderate.

Work Hours                                                 

Beginning in mid to late February and concluding in early October, this position is required to work a minimum of 20 hours per week, up to a maximum of 29 hours per week, including being available for 50% of all events at Miller Park, with scheduled shifts of roughly 7.5 hours. Shifts range from 9am to 7pm Monday through Sunday during regular business hours and non-event days. On event days, the shifts times can change and/or be extended. Availability to work holidays, weekends and extended game day shifts is required for this role.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Ticket Operations
Ticket Window - Day of Game Seller - Milwaukee Brewers (Milwaukee, WI)

The Ticket Window Day of Game Seller is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the Miller Park ticket windows. In this position, it is critical that individuals are highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers. Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions and future event related ticket sales. This position will also be responsible for suggestively cross-selling and up-selling, as well as fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Engage customers with energy, positivity, and enthusiasm
  • Meet expectations of window monitoring program focused on maximizing sales and providing exceptional customer service in a fast-paced, high-volume environment
  • Meet all established department productivity and service standards
  • Clearly communicate and demonstrate a strong knowledge of ticket promotions and all related ticket products
  • Strong techniques, strategies and desire to cross-sell and up-sell
  • Efficiently use the Tickets.com ticketing system.
  • Remain highly engaged and current with all Brewers related ticketing products and advanced ticket technologies when away from Miller Park
  • Be able and willing to assist with additional duties not listed above that may arise

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Qualified candidates must have exceptional communication, interpersonal and organizational skills.
  • Candidates must possess strong computer skills
  • Possess the ability to multi-task and adjust to rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and appearance
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
  • Previous retail sales and cash handling experience preferred

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.      

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually moderate.

Work Hours                                                 

Hours vary according to the game and event schedule. Maximum of 29 hours per week. Candidates are expected to work a minimum of 60% of all events at Miller Park. Shifts typically range from 2 ½ hours prior to the game until 1 hour after the start of the game. Availability to work extended game day shifts are encouraged.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Ticket Operations
Ticket Services Lead - Milwaukee Brewers (Milwaukee, WI)

The Ticket Services Lead position serves as the first and primary point of contact for Ticket Office seasonal staff to escalate all customer service related ticket inquiries, purchases and policies. This position works directly with the Manager of Ticket Services and Technology to ensure that each member of the Ticket Operations Management Team has proper service and support throughout the season. This supervisory and leadership position will also directly assist the Ticket Operations Management Team in ensuring that various ticket programs can be successfully executed within the ticketing system by both seasonal phone center representatives and window staff.

Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

·         Assist both the Manager of Ticket Operations and Manager of Ticket Services & Technology in actively leading the ticket office seasonal staff by maintaining high standards in sales and customer service.

·         Maintain job knowledge on all ticketing promotions, policies, sales & service procedures in order to provide support to the seasonal ticket office staff.

·         Responsible for directly assisting and supporting the frontline ticket windows seasonal staff and working as a frontline ticket seller when sales volume and staffing needs require.

·         Demonstrate an active awareness of phone center and window activity by being the first resource to answer calls during staffing breaks and high-volume periods.

·         Initial point of contact for escalated customer service issues (via various communication outlets i.e.; emails, chats, phones and ticket windows), and ensure all are efficiently resolved or properly escalated.

·         Responsible for closing the ticket office as assigned, which includes cashing out window staff and ensuring balancing accuracy at the end of the night for both cash and vouchers.

·         Assist the Coordinator of Ticket Services & Technology Coordinator and the Ticket Services & Technology Senior Lead in daily communication and training of the seasonal ticket office staff.

·         Assist the Manager of Ticket Fulfillment and Distributions in completing all season, group and single game batch printing, in addition to fulfilling various ticket orders for promotions, special events, and other internal requests as assigned.

·         Assist the Manager of Ticket Accounting and Financial Controls with daily cash, deposit and coupon/voucher auditing as assigned.

·         Assist with ticketing software projects, including testing specific set-ups to ensure functionality within various user groups.

·         Assist in providing and maintaining a workplace culture which is both challenging and rewarding by actively participating in daily ticket office briefings, supporting all seasonal staff, setting the standard for excellent customer service within the ticket operations department as well as supporting and providing feedback to all seasonal staff and to management for the rewards program.

·         Provide customer service and administrative support for the Ticket Operations department.

·         Must be highly efficient with our ticketing system, CRM and other Microsoft programs and various on-line tools and applications.

·         Additional duties as assigned by the Manager of Ticket Services & Technology.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·         Exceptional computer skills.

·         Exceptional customer service skills and experience.

·         Strong verbal, written and organization skills.

·         English and math competency.

·         Experience as a supervisor and training is a plus.

·         Prior ticketing experience strongly preferred.

 

Education and/or Experience

Associates degree from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

 

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

                      

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

 

Work Hours                                                

Hours vary according to the game and event schedule. Maximum of 40 hours per week. Position is paid on an hourly basis.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Sales & Marketing: Ticket Sales
Group Sales Associate - New York Mets (Flushing, NY)

Summary:

This part-time position is designed for candidates to help facilitate group sales initiatives and events on game days. This position will span from March of 2017 through October of 2017. Candidates will play a key role in executing group experiences and servicing our group clientele. While this is not an active sales role, it will provide exposure to the sales environment and will offer candidates a great learning experience.

Essential Duties & Responsibilities:

  • Working alongside Mets employees to coordinate and manage group events at Citi Field, including pre and post-game Fan Experience Packages.
  • Learning the ins and outs of coordinating Theme Nights and large-scale group events at Citi Field.
  • Carrying out special ticket sales related projects as assigned by the management staff.
  • Executing Group Sales related administrative responsibilities as assigned by the management staff.
  • Occasionally the candidate will be asked to work non-game days to help facilitate group sales department with administrative office work, prospecting events, etc.
  • Help facilitate processing and fulfilling ticket orders for larger group events throughout the course of the season.
  • May be asked to help other ticket sales and service departments (Inside Sales, New Business Development, Premium and Retention) to help with game day responsibilities.

Qualifications:

  • It is preferred that the candidate is seeking a career in sports ticket sales.
  • Excellent oral and written communication skills.
  • Related coursework and/or experience is a plus.
  • Ability to work well with others – from interns and front office staff, to athletes, fans, customers and corporate clients.
  • Professional conduct, image and demeanor in an office setting.
  • Candidates must have satisfactory computer skills, including some proficiency in Microsoft Office (Excel/Word).
  • Consistent, punctual and regular attendance. Available to work flexible hours, including evenings, weekends and holidays. During the baseball season, this may include nights and weekends.
  • Must have own transportation to and from Citi Field.

Physical Demands:

The position can require sitting or standing for very long periods of time during the day and/or night. Outdoor work in the ballpark that may require climbing stairs is probable and could occur in inclement weather. While performing some job duties, employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What excites you about this position?
2. Describe your sales background as it relates to this position.


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Sales & Marketing: Ticket Operations
Ticket Fulfillment Representative - New York Mets (Flushing, NY)

Summary:

This position is a part-time/seasonal opportunity in the Ticket Office. The employee will provide professional assistance, under the supervision of the Manager, Ticket Operations. Executes all aspects of Ticket Office Operations, including ticket fulfillment, single game sales, customer service and systems management. This position may require long hours as dictated by the Mets business cycle. 7 day/week and evening availability is mandatory.

Essential Duties & Responsibilities:

  • Provides and maintains a high level of customer service to all ticket holders, staff and general public.
  • Cover 507-TIXX phone lines during hours of operation.
  • Assist Ticket Services Representatives and Manager, Ticket Operations with all fulfillment functions such as: mail orders, reprints, digital ticketing issues, mailing of single game ticket orders and troubleshooting of sales problems.
  • Staff the Advance Ticket Window during hours of operation.
  • Assist fans with game day experience issues in accordance with Mets policies.
  • Maintain a neat, professional appearance and work space.

Qualifications:

This position requires cordial and professional manner and previous experience working face to face with customers. Knowledge of Tickets.com ticketing system, StubHub interface and online ticket technologies is a plus. Bachelor’s degree in Sports Management, Business Administration, or equivalent is preferred, but not required.

  • Strong phone presence and effective communication skills.
  • Previous customer service and box office experience desired.
  • Self-motivated with a positive attitude.
  • Proficient with Microsoft Office.
  • Detail-oriented.
  • Strong work ethic with a desire to work in the sports industry.
  • Ability to maintain composure under pressure.
  • Ability to work as part of a cohesive team.
  • Bilingual (English/Spanish or English/Mandarin) highly preferred.

Physical Demands:

The position requires the person to sit or stand for very long periods of time during the day and night. This position requires stair climbing into seating areas and some outside work tasks in inclement weather. While performing some of the duties of this job, employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule: nights and weekends?
2. What qualifications do you have that you believe will make you successful in this position?
3. What do you look for in a manager/supervisor?


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Sales & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - New York Mets (Flushing, NY)

Summary:

Season Ticket Account Executives sell a comprehensive array of NY Mets’ ticket-related products with a strong emphasis on Full Season, Partial Plan and Pack inventory. Other products include Suite Leases, Suite Rentals, Hospitality Spaces, and Group Tickets. Ideal candidate must be an aggressive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential.

Essential Duties & Responsibilities:

  • Responsible for, but not limited to, the sales of new Full and Partial Ticket Packages, Suite Leases and Rentals, as well as Group Tickets to both corporations and the general public.
  • Meet and exceed established weekly, monthly and annual sales goals.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management.
  • Generate a pre-determined minimum number of weekly out of office as well as in Citi Field “face-to-face” meetings to create new business opportunities.
  • Provide a superior level of customer service to all Season Ticket Holders, Plan/Pack Holders, Single Game Buyers, New Business Prospects and fans alike.
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities.
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to daily or weekly sales team meetings and training sessions.

Qualifications:

  • At least one year of successful sales experience regardless of previous industry.
  • Four-year college degree.
  • Strong organizational and time-management skills.
  • Excellent oral and written communication, customer service and problem solving skills.
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com Pro Venue).
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays.
  • Availability to work flexible hours including nights, weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?


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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - New York Mets (Flushing, NY)

Summary:

Group Sales Account Executives sell a comprehensive array of NY Mets’ ticket-related products with a strong emphasis on Group Tickets, Hospitality Spaces and Single Game Suite Rentals along with up-selling existing group accounts. This position will be responsible for selling and servicing accounts, along with creating new special events and group ideas. Other products include Full Season, Half Season and Partial Plan inventory. Ideal candidate must be detail oriented and organized with the ability to effectively communicate with a wide range of clientele.

Essential Duties & Responsibilities:

  • Responsible for, but not limited to, the sales of Group and Hospitality tickets, as well as Single Game Suite Rentals to both corporations and the general public.
  • Meet and exceed established weekly, monthly and annual sales goals.
  • Aggressively build new relationships through outside appointments, in-park appointments and cold calling.
  • Generate out of office as well as in Citi Field “face-to-face” meetings to create new opportunities with top area businesses.
  • Provide a superior level of customer service to all fans alike.
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities and Special Events.
  • Plan, coordinate and execute group events as part of the Mets Theme Day schedule.
  • Game day activities include greeting groups in attendance at each home game; assisting with any sales related game. activities; addressing any group problems or concerns.
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to daily or weekly sales team meetings and game-day duties.

Qualifications:

  • Successful sales experience regardless of previous industry.
  • Four-year college degree.
  • Strong organizational and time-management skills.
  • Excellent oral and written communication, customer service and problem solving skills.
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com ProVenue).
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays.
  • Availability to work flexible hours including nights, weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What excites you about this position?
2. Describe your sales background as it relates to this position.
3. What are your salary expectations?


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Sales & Marketing: Event Operations/Management
Event Manager, Non-Baseball Events - New York Yankees (Bronx, NY)

Description:

Generate sales and revenue by sourcing, cultivating and closing on all possible sales leads related to non-baseball events.  Coordinate all operational objectives related to events including, but not limited to: coordinating with Stadium Operations, client site visits, vendor relations and supervising events within the venue to meet contractual obligations while meeting the highest quality customer service standards.  

 

Primary Responsibilities:

  • Source, cultivate and close sales leads for Non-Baseball Events with a focus on booking corporate events on game day and non-game day
  • Liaison with Legends Hospitality with regard to menus proposals for the client.
  • Present complete proposals to the client for review.
  • Create client contracts
  • Gather necessary insurance requirements and waivers from clients prior to event
  • Track and process all deposits and monies
  • Client liaison following booking of event for all operational needs
  • Create Banquet Event Order Request and final menu details with Legends Hospitality
  • Compile all logistical information related to the event including but not limited to, load in, set up, execution and load out for Stadium Operations while adhering to all guidelines
  • Prepare overview of the event and any other pertinent logistical information and distributes to all parties involved with running the event
  • Updates event information and produces event reports through a computerized event management system
  • Finalizes all details of the event with the client prior to the event
  • Ensures that setup of chairs, tables, decorations or other equipment is in accordance with the requirements of the Event contract
  • Plan and execute all sponsorship, ticketing and community relations events
  • Assist in coordination and execution of the New Era Pinstripe Bowl annually including but not limited to interaction with ACC and Big Ten conferences, teams, off premise events and partner hotels.
  • Assist in execution and planning of all programming including but not limited to “The Inside Experience”, “Hands on History”, Yankees Baseball Camps.
  • Assist operationally as deemed by the Executive Director on large public events including but not limited to football, soccer or concerts
  • Assists the Non-Baseball Events department as deemed by the Executive Director, Non-Baseball Events

Qualifications and Experience:

·        Bachelor’s degree in hospitality or related field

·        5-8 years of experience in coordinating a variety of events and activities with an off premise caterer or other large public facility

·        Exceptional computer skills including Microsoft Excel, Microsoft Word, PowerPoint and Outlook

·        Strong written and verbal communication skills

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5-8 years of experience coordinating events?
2. If you answered yes to question 1, please provide specific examples.
3. Do you have sales experience?
4. If you answered yes to question 3, please provide specific examples.
5. Do you have customer service experience?
6. What are your salary requirements?


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Sales & Marketing: Client Relations/Customer Service
Host/Hostess - Premium Services (Part Time) - New York Yankees (Bronx, NY)

Description:

Support the Manager of Suite Services in building, maintaining and elevating customer service levels. Hosts and Hostesses will also escort guests and will work with the concierge to provide assistance when necessary.  This position requires an autonomous, energetic individual willing to work flexible hours.
 

Primary Responsibilities:

  • Greet guests in a friendly and courteous manner

  • Escort guests to their suites

  • Assist guests with problems & services

  • All other duties as assigned

 

Qualifications and Experience:

  • Bachelor’s degree and prior customer service experience preferred but not required

  • Strong verbal, interpersonal, customer service and leadership skills

  • Ability to interact and communicate with individuals at all levels

  • Demonstrated ability to juggle multiple requests

  • Requires attention to detail and ability to adapt to changing and high pressure situations

  • Must become familiar with the Stadium’s policies, procedures and how to navigate the building

  • Ability to anticipate needs, assess situations and act accordingly

  • Ability to work autonomously as well as in a team setting in a respectful and courteous manner

  • Flexible work schedule
     

 

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. River Operating Company, Inc. is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have prior customer service experience?
2. Yes/No: Are you aware that this position will require a flexible work schedule including working nights, weekends and holidays?
3. Yes/No: Do you have experience working in high pressure situations?


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Sales & Marketing: Fundraising/Major Gifts
Part-Time 50/50 Raffle Seller - New York Yankees (Tampa, FL)

The New York Yankees are looking for high-energy, motivated sellers to join our 50/50 raffle sales team.

RESPONSIBILITIES:

·        Approach fans pre-game and in-game to explain the details of the 50/50 raffle program and to sell raffle tickets

·        Accurately handle the sale and distribution of the tickets, following program requirements

·        Answer questions fans may have about the program

QUALIFICATIONS:

·        Must have a High School Diploma or equivalent education

·        Prior experience handling cash

·        Ability to interact positively with large fan base

·        Must be detail oriented and have strong organizational skills

·        Strong verbal communication skills

·        Customer service skills

·        Games are predominantly held on nights and weekends

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.


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Sales & Marketing: Ticket Operations
Part Time Ticket Seller - New York Yankees (Bronx, NY)

Primary Responsibilities:

  • Sell individual game tickets for future and day-of-game events using Ticketmaster and Archtics ticketing systems

  • Balance cash drawer before and after each shift

  • Administrative duties including filing, preparing invoices, general mailing and mailings

  • Assist supervisor with box office tasks and assignments

  • Efficiently and courteously answer customer questions concerning prices, seating, etc.

  • Provide excellent customer service

  • Accurate handling of cash and credit card transactions

Qualifications and Experience

  • High School diploma or equivalency Proven customer service experience

  • Knowledge of Ticketmaster and Archtics ticketing systems preferred

  • Strong written, verbal and interpersonal skills

  • Highly skilled in accepting checks, cash and other forms of payment from customers

  • Proven ability to count and balance cash drawer with accuracy

  • Proficiency in MS Office suite (Word, Excel, Access and PowerPoint)

  • Requires continual attention to detail and high level of organization

  • Ability to maintain confidential and sensitive information

  • Flexible work schedule and ability work in an outdoor stadium environment

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. The New York Yankees is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticketing experience on Ticketmaster or other ticketing software?
2. Do you have customer service and cash handling experience?


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Sales & Marketing: Ticket Sales
Oakland Athletics Ticket Sales Workshop - Oakland Athletics (Oakland, CA)

Oakland Athletics Ticket Sales Workshop (February 25 , 2017) – Oakland, CA
Are you ready to start your career in sports sales? Obtaining a job in the sports industry is no easy task- getting your foot in the door can be difficult. The Oakland Athletics are here to help! We are pleased to announce our first ever Ticket Sales Workshop at the Oakland Coliseum on Saturday, February 25.  The event will take place from 9:00 am – 5:00 pm, and lunch will be provided.

Candidates invited to join us for the Workshop will be competing for 2-4 open Account Executive positions in the Oakland Athletics Ticket Sales department. They will have the opportunity to showcase their skills by completing various workshops throughout the day, in addition to interacting with our hiring managers.  Attendees will learn fundamental ticket sales skills, as well as see what it is like to work as an Account Executive for a Major League Baseball Team.

This is an "invite only" eventAttendees will be selected through a screening process. To be considered for attendance, please submit your resume and cover letter. If you have any questions, please contact Aaron Dragomir at adragomir@athletics.com  

Oakland A’s Account Executive:
The Account Executive is responsible for maximizing revenue for the Ticket Sales Department through the sale of season tickets, group tickets, and suites.  This position requires the ability to work flexible hour including nights, weekends, holidays, games, and off-site events.

Details:
What: Oakland Athletics Ticket Sales Workshop
Where: Oakland Coliseum, 7000 Coliseum Way, Oakland, CA 94621
When: Saturday, February 25 from 9:00am – 5:00pm
Why:  To work for the Oakland Athletics and to start your sales career in the sports industry!


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Sales & Marketing: Premium/Suite Service
Premium Seating Concierge - Oakland Athletics (Oakland, CA)

Premium Seating Concierge 

Department: Premium Services

Reports to: Premium Services Manager & Premium Services Coordinator

Job Classification: Nonexempt

City/State: Oakland, CA       
                    

Description:

The Oakland Athletics are currently seeking a Part-Time hourly Premium Seating Concierge. This position will report directly to the Premium Services Manager and the Premium Services Coordinator.


Responsibilities:

• Manage and develop relationships with all Diamond Level, Field Box, and Suite accounts
• Properly greet and welcome guests and provide assistance and operations-based solutions when necessary
• Act as a liaison to ensure execution of all game day services with Athletics, Coliseum, and Spectra personnel
• Develop proficiency with, and be able to explain all digital ticketing initiatives, including My A’s Tickets and MLB.com Ballpark app
• Demonstrate a complete understanding of the Oakland Coliseum seating configuration, pricing structure, amenities, and fan policies in order to service all patron needs.
• Represent the organization in a professional manner, consistent with company philosophies and culture
• Perform other duties as assigned

Qualifications/Requirements:

• Excellent verbal communication and interpersonal skills; previous high-end customer service experience preferred
• Strong organizational skills and attention to detail
• Ability to perform in a fast paced environment
• Candidates must be enthusiastic with a strong work ethic and desire to work and advance in sports
• Respects and understands client and celebrity confidentiality 
• Ability to work flexible hours including nights, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have high-end customer service experience?
2. Please describe your high-end service experience.


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Sales & Marketing: Corporate Sponsorship Sales
Corporate Partnerships Manager - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Corporate Partnerships Manager. This full-time position reports directly to the Senior Director, Corporate Partnerships and is responsible for, but not limited to the following:

Duties/Expectations:

• Generate and maintain Athletics’ corporate partnerships through the sale of Athletics sponsorship inventory which may include: radio, in-stadium signage and promotions, market activation, hospitality, entitlements, and/or digital assets.
• Identify and develop new business prospects through industry networking, research and prospecting, use of third party lead services, and other forms of business development
• Prepare and deliver fully vetted and integrated business presentations and proposals to existing and prospective clients to maximize yield and client ROI.
• Research and analyze industry data and best practices to create innovative proposals and convincing arguments to existing and prospective clients
• Provide exceptional client service that helps clients and the A’s meet business objectives
• Prepare weekly sales reports.
• Create an annual business plan with activation based sales strategies, renewal targets and new business projections for upcoming fiscal year.
• Work closely with Sr. Director of Corporate Partnerships and other members of the corporate partnerships sales and service team to achieve individual and departmental goals.
• Work game days and special events to entertain existing partners and prospects.
• Work closely with other departments within the Athletics’ organization including game operations, community relations, public relations, ticket sales and service, marketing and baseball operations to fulfill and integrate corporate partner programs

Qualifications/Requirements:

• BA or BS degree
• 3+ years of corporate sales experience in professional sports or related field, with demonstrated track record
• Dedication to providing quality customer service
• Excellent communication, interpersonal, and organizational skills
• Independent thinking and demonstrated initiative
• Proficiency with computers and technology including Microsoft suite.  Previous experience with Scarborough, Repucom and/or CRM preferred.
• Access to key sponsorship-related contacts in Northern California preferred
• Excellent oral, written and presentation skills.

The deadline to submit your cover letter and resume is Friday, December 16th, 2016.


The Oakland A’s are an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least 3 years of sales experience?
2. Please describe a recent sale you completed.


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Sales & Marketing: Marketing
Promotions Crew, Part-Time - Oakland Athletics (Oakland, CA)

Promotions Crew

Department: Special Events 

Reports to: Senior Manager, Promotions & Events

Job Classification:  Nonexempt

City/State: Oakland, CA       
                    

Description:

The Oakland Athletics are currently seeking a member for a part-time, seasonal Promotions Crew, called “The Herd”.  The Oakland A’s Promotions Crew is a fan-interactive and energetic team that will work the majority of 2017 Oakland A’s home games at the Coliseum.  They are responsible for the implementation of fan interaction, sponsorship activation, in-game entertainment, and brand marketing.  They must always display a high energy, enthusiastic, professional, and friendly attitude to A’s fans at games and outside appearances.  Promotions Crew members must be available throughout the entire baseball season


Responsibilities:

• Interact with fans throughout the game to promote the A’s brand, our corporate partners, and enhance fan experience at the Oakland Coliseum and in the community.
• Represent the organization in a positive, enthusiastic, and professional manner.
• Game operation responsibilities include, but not limited to: motivate and energize A’s fans, execute in-game promotions, interact with A’s in-game host for promotions, staff the Kid’s Club booth, assist team mascot etc.
• Maintain all game day and event equipment, keeping it organized, in good condition, and properly stored after each game and event.
• Perform as Hall of Fame Racing mascots, if needed.
• Act as support staff for the Special Events, Ticket Sales, and Corporate Sales departments.
• Perform other duties as assigned


Qualifications/Requirements:

• Prior experience in promotions, marketing, sales and customer service preferred.
• Must be comfortable performing and interacting with fans on camera in front of large crowds.
• Must be reliable, punctual, courteous, and have good listening and multi-tasking skills.
• Candidates must have high energy, be enthusiastic, and excited to promote the A’s brand.
• Must have strong ability to work well with co-workers and supervisors in a team environment.
• Must have the physical ability to perform athletic activities, including running, dancing and performing in costume for extended periods of time in all weather conditions.
• Must be able to lift and carry items up to 50lbs.
• Available to work all Wednesday, Friday, Saturday and Sunday A’s home games and select additional games, as well as outside appearances as needed, including days, nights, weekends and holidays.
• Must have reliable transportation and live in or close to the Oakland area.
• Knowledge of baseball is preferred.
• Applicants must be 18 years or older. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have permanent housing in or near the Oakland, CA area.
2. Yes/No: I am able to work a flexible schedule, including week days, nights, weekends and holidays
3. Please explain why you would be a great member of the Oakland A’s Promotions Crew.


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Sales & Marketing: Mascot
Hall of Fame Racing Mascot - Oakland Athletics (Oakland, CA)

Hall of Fame Racing Mascot

Department: Special Events 

Reports to: Senior Manager, Promotions & Events

Job Classification:  Nonexempt

City/State: Oakland, CA       
                    

Description:

The Oakland Athletics are currently seeking part-time, seasonal employees to perform as the Hall of Fame Racing Mascots during the 2017 season.  The mascots will run in the Hall of Fame Mascot Race during the game, interact and take photos with fans, and be a part of the in-game entertainment. They must always display an enthusiastic, professional, and friendly attitude to A’s fans at games and outside appearances.  Hall of Fame Racing Mascots must be available throughout the entire baseball season.  


Responsibilities:

• Represent the organization in a positive, enthusiastic, and professional manner.
• Provide entertainment to fans during Hall of Fame Race and other game day features.
• Maintain all costumes and game day equipment, keeping it organized, in good condition, and properly stored after each game.
• Assist with Special Events Department promotions team, mascot, A’s Kids Club and other game day promotions as needed.
• Act as mascot escort when not in costume to assist performers and facilitate fan interaction.
• Make outside appearances as requested throughout the season.
• Perform other duties as assigned

Qualifications/Requirements:

• Prior experience in promotions, performing in costume and customer service preferred.
• Must be comfortable performing and interacting with fans in front of large crowds and on camera.
• Must be reliable, have good listening skills and ability to multi-task.
• Must have high energy, enthusiasm and excitement to promote the A’s brand.
• Candidates must have strong ability to work well with all employees in a team environment.
• Must be in good cardio & physical condition, with the ability to run a minimum of 300 yards in a 50 pound costume. Running skills will be tested.
• Must have ability to perform and entertain while wearing a 50 pound costume for extended periods of time.
• Must be able to lift and carry items up to 50lbs.
• Available to work during all Wednesday, Friday, Saturday, and Sunday A’s home games (days, nights, weekends and holidays) and outside appearances as needed.
• Must have reliable transportation and live in or close to the Oakland area.
• Applicants must be 18 years or older.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have permanent housing in or near the Oakland, CA area?
2. Yes/No: Are you able to work a flexible schedule, including week days, nights, weekends and holidays?
3. Yes/No: Do you have any previous mascot experience? If yes, please explain.
4. Yes/No: Are you able to properly function while wearing a 50 pound costume?


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Sales & Marketing: Ticket Sales
Ticket Sales Coordinator - Oakland Athletics (Oakland, CA)

Ticket Sales Coordinator  

Department: Ticket Sales  

Reports to: Group Sales Manager

Job Classification:  Nonexempt

City/State: Oakland, CA       
 

Description:                   

The Oakland Athletics are currently seeking a Part-Time Ticket Sales Coordinator. This position will report directly to the Senior Director of Ticket Sales. The Ticket Sales Coordinator is responsible for supporting the Ticket Sales Department in various capacities in the office and on game days.

Responsibilities:
 
• Communicating with clients before, during, and after Ticket Sales events and programs, such as group theme days, group jersey days, the National Anthem program, and client reward events
• Ensuring repeat business by providing superior customer service to clients, both over the phone and via email, as well as on game days
• Providing administrative support such as coordinating mailings and data-basing
• Assisting on call campaigns as needed
• Representing the A’s at off-site events
• Compliance with CRM, including properly documenting activities, touch points, rewards/gifts, etc
• Compliance with department policies and guidelines
• Perform other duties as assigned


Qualifications/Requirements:

• Minimum of a 4-year Bachelor’s degree or educational equivalent required
• Previous sales experience preferred
• Proficiency with Microsoft (Excel, PowerPoint, and Word)
• Provide excellent customer service experience
• Strong organizational skills and attention to detail
• Detailed-oriented individual with excellent  written and verbal skills
• Candidates must be enthusiastic with a strong work ethic and desire to work in a professional ticket sales environment
• Motivated and outgoing individual with ability to prioritize assigned duties and maintain efficiency
• Ability to work flexible hour including nights, weekends and holidays
• Available for all 81 A’s home games
• This seasonal position will start in March and conclude at the end of the season averaging 20-28 hours per week

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work on average 20-28 hours a week?
2. Yes/No: Are you available to work the entire duration of the position, beginning in March?
3. Yes/No: Do you have a 4-year Bachelor's degree or educational equivalent?


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Sales & Marketing: Game Operations/Presentation
Part-Time Entertainment Staff - Philadelphia Phillies (Philadelphia, PA)

The Phillies is an Equal Opportunity Employer and is seeking diverse, qualified candidates for this position.

Position:  Part-Time Entertainment Staff

Job Responsibilities:  This position will primarily assist the Marketing/Events department with in-game birthday program responsibilities, which chiefly involves making seat visits to fans whom purchase the Phillies’ Phunster birthday package.  Said package includes a seat visit where staff member will sing “Happy Birthday” to the recipient of the package between innings/excluding when game is in play.  We are seeking energetic, motivated individuals who feel comfortable interacting with crowds.  To enhance the fan experience at the ballpark, duties may involve random fan interaction including but not limited to interactive games and improvisations at appropriate times.  We are seeking individuals who are available for the duration of the Phillies 2017 season.

Requirements:

  • Comfortable interacting with fans

  • Outstanding communication skills and a positive, outgoing and energetic personality 

  • Available to work at least 40 2017 Phillies home games including nights, weekends and holidays 

  • Reliable, punctual and courteous 

  • If under the age of 18, must have working papers from school you are currently attending

  • Excellent listening skills and the ability to work well with others 

  • Ability to respond to any situation quickly and professionally 

  • Professional demeanor at all times

  • Familiarity with team and Citizens Bank Park a plus

  • If selected, must be available for tryouts and subsequent pre-season training (February 2017)

  • Must live in Greater Philadelphia area

     

Interested candidates should submit their resume and cover letter to entertainment@phillies.com no later than Friday, January 20th.

 


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Sales & Marketing: Advertising/Agency
Coordinator, Advertising - Philadelphia Phillies (Philadelphia, PA)

The Phillies is an Equal Opportunity Employer and is seeking diverse, qualified candidates for this position.  Those interested should email their resumes to humanresources@phillies.com no later than Wednesday, February 1st.  Candidates selected for interview will be notified directly by The Phillies.

Marketing & Advertising Position

Coordinator, Advertising

Reports to:  Director, Marketing & Special Projects

 

Job Responsibilities

  • Assist in creation and execution of media plans both through local media buyer and MLBAM

  • Oversee implementation of advertising strategies and tactics across various media forms (video, audio, print, digital, etc.)

    • Create and coordinate master advertising production schedules

    • Estimate and manage time requirements for every phase (approval processes, production, media planning, etc.) in order to meet deadlines

  • Monitor progress of campaigns, prepare reports, adjust media & product mixes as directed

  • Organize and control all traffic management processes

    • Ensure all advertising materials are scheduled and distributed to media outlets in a timely manner

    • Create all traffic schedules for Phillies broadcast outlets, both for in and out-of-game placement

    • Review monthly broadcast affidavits in order to confirm compliance with contracts

  • Produce, schedule and coordinate all live announcer copy for TV & radio broadcasts

  • Creation and yearly management of advertising budget

    • Monitor and report budget variances and adjust accordingly

  • Assist in research and development of advertising strategies

  • Integration of needs and goals for various departments (ticket sales, sponsorship, community outreach, etc.) into overall advertising implementation

  • Assist in evaluations and contract negotiations with third party vendors/consultants including creative, production, media buyers, etc.

Qualifications

 

  • Undergraduate degree in marketing, communications, journalism, advertising or equivalent-related work or educational experience

  • 2+ years’ experience in account management, media, and/or traffic department preferred

  • Proficient in Microsoft Word, Excel and PowerPoint

  • A thorough understanding of advertising and media planning with an emphasis on implementation

  • Excellent organizational, oral and written skills

  • Basic accounting skills

  • A demonstrated ability to work under strict deadlines

  • Must be available for a flexible schedule including nights, weekends and holidays (non-standard business hours)

  • Must possess a valid driver’s license


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Sales & Marketing: Ticket Operations
Assistant Ticket Office Manager - Roger Dean Stadium (Jupiter, FL)

Assistant Ticket Office Manager

Roger Dean Stadium

 

Job Description:

This position is responsible for assisting with all aspects of ticketing operations for both Spring Training and Minor League Baseball seasons at Roger Dean Stadium, Spring Training home of the Miami Marlins and St. Louis Cardinals and Florida State League home for the Jupiter Hammerheads and Palm Beach Cardinals.

Prime responsibilities include but are not limited to:

¨      Servicing of all season ticket accounts (Renewal and New)

¨      Customer service issues during all events

¨      Day to day operations of the ticket office

¨      Ensure accurate recording of payment and ticket information

¨      Reconcile daily end of day sales receipts

¨      Set the polices of the ticket office with regard to customer service and other ticketing issues

¨      Manage ticket sales and season ticket services

¨      Manage and track season tickets accounts and process accounts receivable for season tickets

¨      Maintain accounts database utilizing Tickets.com

¨      Overseeing all assigned duties, including will-call, season ticket sales, individual game ticket sales, group ticket sales and information calls through the main office line

¨      Process all ticket orders via phone, internet, walkup and in-house sales in a timely and efficient manner

¨      Provide an outstanding customer service and fans-first attitude

Assist with:

¨      Incoming cash/credit card transactions, collect deposits, and maintains accountability

¨      Training, supervising, and leading the part-time ticket office staff in all aspects of selling season, mini-plan and individual tickets.

¨      Develop timelines, strategies, and goals to support season ticket holder including new and renewal customers, redemption of tickets, redemption of tickets during the season and customer service through various programs

¨      Managing sales of season tickets, group, game day tickets, and special events through aggressive sales process with existing accounts with additional focus on generating new accounts

¨      Printing of season, group, mini-plan, and individual game tickets

¨      Mailing of season ticket renewals, mini-plans, and invoicing

¨      Directs daily activities, attendance, and sales reports, in addition to ticketing database management

Job Requirements:

 

¨      Must be willing to work long hours and weekends

¨      Must be willing to cooperate and work well with all other areas of the organization

¨      Ability to handle multiple tasks with attention to detail and follow-up

¨      Demonstrated experience working in positions that require successful customer service, leadership, and strong communication skill.

¨      Successful work experience that requires strong management, fiscal accountability and organization skills

¨      Strong computer background and knowledge of Microsoft Excel and Word.

¨      Knowledge of Tickets.com a plus

¨      Good verbal and written communication skills

¨      Excellent interpersonal skills

¨      Must be organized

¨      Must be patient and understanding with customers while following the business structure set forth by Roger Dean Stadium

¨      Prior ticket sales or ticket office and customer service experience


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Sales & Marketing: Ticket Operations
Ticket Office Assistant - Salt River Fields - Spring Training Home of the Arizona Diamondbacks & Colorado Rockies (Scottsdale, AZ)

The Ticket Office Assistant will assist the Ticket Manager and Assistant Ticket Manager with the management and supervision of all ticket operation functions including staffing, cash management, inventory management and ticket order processing for Salt River Fields - Spring Training.  The Ticket Office Assistant is a part-time/seasonal job with no benefits.  The rate of pay is $12.00/hour.  We anticipate a start date of January 5 2017, and an end date of April 1 when the 2017 Spring Training Season ends.  The first few months we plan to schedule the position 20-25 hours a week.  We anticipate the number of hours will increase during the Spring Training season.  This position will require schedule flexibility.

The following represents some of the functions the Ticket Office Assistant will assist with:

-Hiring, training and supervising sellers and leads

-Scheduling 30 + employees for the Spring Training season

-Invoicing of season ticket holders, seat upgrades, exchanges, refunds, relocations, etc.

-Providing excellent customer service

-Processing payments for season tickets, group tickets, and individual tickets

-Printing and distributing tickets

-Managing inventory

We are looking for the following skills in applicants:

-A minimum of 6 months Ticketmaster Archtics and/or Host experience

-1 year customer service and/or sales experience

-1 year cash handling experience

-Proficiency in MS Office

*In addition, all applicants must be able to pass a pre-employment background check and drug screen

*Please include resume and cover letter when applying for this position.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have ticket sales experience? If so, please describe the software you used and your general knowledge of ticket operations.
2. Do you have supervisory and/or training experience? If so, please describe.
3. Please describe your customer service and/or sales experience. If none, please write NONE.
4. Please describe your cash handling experience. If none, please write NONE.
5. Please describe your experience with MS Office applications. If none, please write NONE.
6. Do you understand this position is part-time/seasonal with no benefits and pays $12/hr?
7. Do you have any other commitments between January 9, 2017 and the beginning of April 2017 that would affect your schedule with us?
8. The 2017 Spring Training Season is currently scheduled to begin on February 22 and end on April 1 and is a critical time for our operation. Are there ANY dates (including nights/weekends) you are not available to work during this time?
9. Is there anything else about yourself that you would like us to know when evaluating your application?


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Sales & Marketing: Promotions
Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)

Description:
Salt River Fields is seeking part-time employees to promote the Arizona Diamondbacks and Colorado Rockies throughout Spring Training. Salt River Fields is searching for outgoing, highly energetic, and skilled promotions team members for the 2016 season.


Responsibilities:
Game Day duties include selling programs, assisting with the mascot, carrying out giveaways during the game, and providing excellent customer service.


Job Requirements:
Comfortable performing in front or large crowds.
Ability to stand and walk and/or run for extended periods of time.
A highly engaging, outgoing, and creative personality.
Flexible schedule including nights and weekends.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Yes/No: Are you comfortable performing in front of large crowds?
4. Yes/No: Can you work independently with limited supervision?
5. Yes/No: Are you comfortable working outdoors in all weather conditions?
6. How do you describe customer service?


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Sales & Marketing: Fan Development
Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)

Salt River Fields is seeking part-time employees to work the fun field. Salt River Fields is searching for energetic, outgoing, kid-friendly, fun field attendants.

Responsibilities:
Game day duties include, set up of fun fields, interaction with children on fun field, and maintaining a safe and orderly environment.

Job Requirements:
Must feel comfortable working around children.
Ability to stand and walk for extended periods of time.
A highly engaging, outgoing, and creative personality.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Yes/No: Do you have previous customer service experience?
4. Yes/No: Do you have experience working with children?
5. Yes/No: Are you comfortable working outside in all weather conditions?
6. Define good customer service?


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Sales & Marketing: Ticket Operations
Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)

*A seasonal position where local candidates are preferred*

Definition: Under limited supervision from the Ticket Manager, the Ticket Sales Agent will provide excellent customer service while administering the sale and distribution of game tickets.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in person and by phone at Salt River Fields at Talking Stick. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability and seating locations throughout the ballpark and performing duties according to ticket office policies and procedures guide.

Tasks:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Responsible for the sale and distribution of game tickets, balancing cash receipts and credit card payments, according to established ticket office policies and procedures.
• Assist customers with ticket purchases, including providing information regarding pricing, availability and seating locations throughout the ballpark.
• Maintain a high level of customer service in a fast-paced game-day environment
• Familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Other duties as assigned by management.
• Work flexible hours including evenings, weekends and holidays.
 

Knowledge, Skills, Abilities, and Other Characteristics:

• Excellent customer service skills are required
• Must be a team player who works well with others
• Ability to work with minimal supervision

Must show strong computer skills while working with the Ticketmaster system

Qualifications:

• Receive payment by cash, check, credit cards
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Have a strong understanding of computers/technology

Job Questions

1.     Yes/No: Do you have Ticket Sales Experience?

2.     Yes/No: Are you familiar with current technology?

3.     Yes/No: Can you pass a Background and Drug Check?

4.     Yes/No: Do you have Archtics experience?

5.     Yes/No: Do you have Customer Service Experience?

6.     Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?

7.     Yes/No: Do you have open availability to work all games?

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have Ticket Sales Experience?
2. Yes/No: Are you familiar with current technology?
3. Yes/No: Can you pass a Background and Drug Check?
4. Yes/No: Do you have Archtics experience?
5. Yes/No: Do you have Customer Service Experience?
6. Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?


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Sales & Marketing: Client Relations/Customer Service
Customer Service Specialist - San Francisco Giants (San Francisco, CA)

Job Title:  Customer Service Specialist

Department: Ticket Sales & Services

Reports to: Manager, Customer Service

Status: Part-Time/Hourly, Non-Exempt (24-40 hours/week)

Position Summary:

The Customer Service Specialist is responsible for providing exceptional customer service and ticket issue resolution through personalized, direct communication with Giants customers via face-to-face interaction, phone and e-mail correspondence.

Position Responsibilities:

  • Provide prompt, accurate, courteous and complete service to Giants customers via phone, email and direct personal interaction
  • Communicate gameday ballpark policies, guidelines, procedures and general information in a clear and concise manner to Giants fans
  • Serve as main point of contact in the Ticket Services Lobby; welcome, greet and direct all visitors
  • Facilitate necessary, appropriate and prompt action to resolve any gameday ticket or guest issues. Attend to problems and requests in a professional, service oriented and timely manner
  • Develop rapport and positive relationships with Season Ticket Members and general fans
  • Administer individual ticket sales for Giants home games, Special Events, Spring Training games and AT&T Park Tours
  • Support digital ticket initiatives such as Ticket Forwarding, Consign-Back, SplashTix,Mobile Scans and the Ballpark App
  • Direct general mail, voicemail and e-mail to appropriate parties within the organization
  • Assist Client Retention & Service Managers with season ticket payments, ticket order fulfillments, refunds and additional projects as neededcustomer service skills with proven ability to manage complex situations

Knowledge and Skills Required:

  • Bachelor’s Degree preferred
  • Experience in customer service and/or high volume phone center, preferably in the sports, retail or hospitality industries
  • Proven technological aptitude to become proficient on ticketing system (ProVenue), Online Maintenance system, StubConnect and Customer Relationship Management software (Salesforce). Prior systems knowledge preferred
  • Demonstrated experience working in a fast-paced, multi-level environment with emphasis on meeting deadlines
  • Established professional, personable and dedicated work ethic. Ability to work both independently and in a team environment
  • Exceptional
  • Excellent interpersonal, written and verbal communication skills
  • Flexibility to work non-traditional days and hours according to the Giants home schedule

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Sales & Marketing: Ticket Sales
Ticket Sales Agent - St. Louis Cardinals, LLC (St. Louis, MO)

Summary of Responsibilities:

This part-time seasonal position will sell and service incoming ticket sales calls, emails, and chats while providing the highest level of customer service. The agent will act as a problem solver, working with the Ticket Sales department to resolve any customer issues.

Essential Functions of the Job:

  • Provide excellent customer service via all inbound portals of communication including but not limited to phone, email, and chat to maximize revenue for 2017 ticket sales, through excellent customer service and repeat customers.
  • Communicate and cooperate with Ticket Services to respond to customer inquiries and resolve customer issues in order to sell tickets at a higher per cap rate than other channels (web, windows, kiosks).
  • Cultivate new business and strengthen current associations with existing accounts through inbound sales.  Encourage effective communication to increase number of relationships.
  • Work in tandem with the Ticket Development, Marketing, Season, Premium, and Group Sales departments to establish a seamless transition from sales to service.  Assist with inbound call volume to provide an opportunity for Ticket Development to perform outbound sales calls.
  • Perform other duties as assigned. 

Education and Experience Preferred:

  • 1 Year experience in sales and/or sports industry.
  • Knowledge of Ticket.com Pro Venue ticketing platform.

Education and Experience Required:

  • Enrolled in or graduate of an accredited college or university.
  • Experience in sales and/or sports industry.
  • Above average written and verbal communication skills.
  • Ability to build and maintain professional relationships.
  • A problem solver.
  • Proven ability to work as a team player.
  • Ability to multi-task, both verbally and written.
  • Willingness to work flexible hours, including but not limited to evenings, weekends and holidays.
  • Proficient computer skills (Microsoft Office, Outlook, etc.).
  • Desire to learn and grow professionally in the sports industry.
  • Superior written and verbal communication skills.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have experience in sales and/or the sports industry? If yes, please explain.
2. Yes or No: Are you currently enrolled or a graduate of a college or university? If yes, please explain.


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Sales & Marketing: Ticket Operations
*Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking energetic team players for game day/night positions during the 2016 season.

We are looking for outgoing, professional, reliable, and conscientious individuals to round out our part-time box office staff. Employees would be needed for help on event dates during the regular season, including evenings and weekends.

Qualified individuals will be responsible for (but not limited to) selling tickets to customers as they walk up to the box office. Potential candidates must have strong customer service, data entry skills, work well in a fast-paced environment, strong computer skills and have cash-handling ability.  Punctuality and reliability a must. Applicants must be available on evenings and weekends for consideration.

All offers contingent on satisfactory background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you available to work evenings and weekends?
2. YES/NO: Do you have ticketing experience?
3. YES/NO: Do you have cash handling experience?
4. YES/NO: Are you able to work outside?


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Sales & Marketing: Ticket Sales
*Ticket Sales Account Executive - Tampa Bay Rays (St. Petersburg, FL)

The Rays are seeking an individual to sell full and partial season plans, group tickets, party areas, suites, corporate kits and small packs for the 2017 season.  This position will be responsible for selling and servicing accounts, up-selling existing accounts, creating new ideas and theme nights to increase sales, and performing basic office functions. 

QUALIFICATIONS:

·  4 year degree required

·  Strong work ethic, organization, and desire to build a career in professional sports sales

·  2 years of ticket sales experience preferred

·  Strong cold calling experience

 

JOB FUNCTIONS:

· Solicit new and existing business for full and partial season plans, group seating, party areas, suites, corporate kits and small packs.

· Responsible for managing and maintaining all clients’ tickets and information through department ticketing system and database (Pro Venue and Microsoft Dynamics knowledge a plus).

· Manage ticketing, including up-selling, and customer service of assigned clientele, while actively seeking new ideas and theme nights to generate revenue.

· Assist in promotion and sales strategies for business-to-business sales.

· Complete sales calls, identifying customer needs and interests.

· Work and perform assigned event day and event night responsibilities, which will include weekends, nights, and holidays.

· Demonstrated ability to effectively manage multiple initiatives simultaneously.

· Perform other duties and responsibilities as assigned. Compensation will be hourly plus commission and bonuses.

All offers contingent on a satisfactory background check.


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Sales & Marketing: Ticket Sales
*Ticket Sales Representative - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking a candidate for a Ticket Sales Representative (October - June) to sell ticket packs, season ticket plans, group tickets and suites for the 2017 season.

Responsibilities include but are not limited to:
- Selling a variety of ticket options from single game tickets to ticket plans over the phone or in person through appointments at Tropicana Field
- Providing customer service for any ticket related issues or questions
- Responsible for maintaining a database of contacts, sales contacts, and sales reports
- Representing the Ticket Sales department at various promotional events and in-game sales tables

Required knowledge/skills/job qualifications:
- Bachelor’s Degree with performance track record focused on excellence
- Passion for a career in the sales & sports profession
- Excellent verbal and written communication skills
- Previous experience in a Part Time, Full Time or Internship role in Team Sports a plus
- Ability to work well with teammates and towards team goals
- The ability to work evenings and weekends
- Successful candidates must be able to process information quickly and accurately, and exhibit an eagerness to learn best sales techniques from more senior personnel
- Enthusiasm, determination & professionalism in dealing with prospects and clients in a proactive manner
- Candidates with high levels of optimism and persuasiveness will have greater success
- Previous examples of leadership roles assumed and/or initiative taken
- Proficiency in Microsoft Office applications

All offers contingent on satisfactory background check.

All candidates must submit a Youtube video elevator pitch answering the following questions:
•Your Name
•Your School
•Graduation Date
•Why you are passionate about baseball and sales

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please include your YouTube video elevator pitch link here:


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Sales & Marketing: Ticket Operations
Ticket Intern - The Ballpark of Palm Beaches (West Palm Beach, FL)

Summary:

Contribute to the Houston Astros and Washington Nationals Spring Training Operations for the 2017 season as one of our highly valued interns. We’re looking for dynamic individuals who can contribute to our operation in West Palm Beach, Florida. The internship runs from the beginning of December through the beginning of April. The position will work closely with front office executives, gameday staff, facilities staff, and fans.

**This internship is located in West Palm Beach, Florida

Essential Duties and Responsibilities:

•    Responsible for assisting in all areas of ticketing operations, box office operations, and season ticket holder services for Spring Training
•    Answer all incoming phone calls to the ticket extension and return voicemails
•    Process all completed new and renewal season ticket orders in tickets.com
•    Assist with any ticket requests, relocation requests, or customer service issues
•    Assist in the execution of printing and mailing all ticket orders
•    Work the will call window on selected games
•    Provide exceptional customer service to all customers
•    Assist in the processing of group ticket orders
•    Other duties as assigned

Requirements:
Minimum Education and Experience Requirements


•    Must have previous knowledge of ticket services and processing systems; tickets.com strongly preferred
•    Currently enrolled as an undergraduate or graduate student of an accredited college or university and have completed a minimum of 1 semester or have recently graduated from an accredited college or university.
•    Must be willing to work at minimum 30-40 hours/week and longer hours during the month of March.

Knowledge, Skills, and Abilities necessary to perform essential functions:


•    Highly motivated and excellent attention to detail
•    Strong, confident communication skills including the ability to write clearly and effectively
•    Ability to use time efficiently
•    Candidates should have strong customer service skills and be available to work long hours during the season.
•    Must demonstrate ability to be resourceful and dependable

Physical/Environmental Requirements


•    Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
•    Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs, and continuously serve customers. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 50 pounds.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Sales & Marketing: Client Relations/Customer Service
Business Development Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Business Development Manager who will be responsible for developing and maintaining excellent relationships with new and existing clients, increasing client retention. Proactively and reactively communicate with clients to ensure renewal of client agreements. The Business Development Manager is also responsible for building strong work relationships with cross functional teams, including marketing, finance, legal, service delivery and product development.

Responsibilities also include monitoring and advising e-commerce marketing activities at each of their assigned clients in order to drive increased ticket sales to their venues through online channels. Additionally, this position is responsible for stimulating sales efforts by providing access to added-value items, as well as, participating in the development of strategic and tactical sales plans with their corresponding Vice President of Sales.

Essential Job Functions:

  • Seek out and develop new client relationships
  • Maintain client relationships and retention
  • Identify client requests and works with various departments to resolve client issues
  • Maintain excellent understanding of our products and services to understand client needs
  • Respond to incoming requests to cancel an agreement and persuade clients to renew
  • Proactively contact clients identified as at risk of nonrenewal and ensure that every avenue to retain the client has been addressed
  • Identify opportunities to increase client satisfaction
  • Maintain a database of client outcomes to assist with reasons clients are retained or contracts not renewed 
  • Identify business processes that could be implemented or modified to enhance client satisfaction and reduce the risk of loss of clients
  • Primary sales contact for ticket stock and hardware purchases for all assigned clients
  • Provide qualified referrals for Tickets.com partner programs
  • Work with TDC’s Client Marketing Manager to identify and prioritize current clients that will benefit from eCommerce, social networking and electronic marketing best practices.
  • Share eCommerce best practices with assigned clients, promote online sales channels and opportunities in support of overall Tickets.com strategic objectives
  • Manage and ensure that applicable documents are generated and are in place throughout a sales cycle (as it relates to ticket stock and hardware sales only)
  • Provide customer service to existing accounts to generate repeat business
  • Work with internal Finance team to assist in financial tracking of accounts
  • Interface with appropriate Client Service Representatives to gain understanding of client needs and expectations • Cultivate, manage, and grow client relationships in order to deliver excellent customer service and value to our clients -communicate with clients on a regular basis
  • Manage and track client-related projects to include developing timelines, deliverables, and extensive communication; internally and externally
  • Special projects as needed

Position Requirements:

  • 3 or more years of experience in a marketing or operational role, preferably account specific or field marketing, i.e. developing marketing programs or best practices for clients
  • 2 or more years of experience with online marketing, search engine marketing, email marketing and search engine optimization a plus
  • Event marketing experience a plus
  • Strong ability to develop, execute and analyze marketing campaigns and understanding of latest trends
  • Detail-oriented self-starter, able to access deficiencies in department and launch programs/solutions to streamline tasks
  • Must be able to multi-task, working independently and with others both internally and externally
  • Must be extremely detail oriented, deadline driven and have the ability to work in a fast-paced environment
  • Ability to identify, analyze, and proactively respond to problematic situations, render sound judgment, and provide recommended courses of action when necessary
  • Proven ability to work with a broad variety of clients across all levels

Tickets.com is an Equal Opportunity Employer.


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Sales & Marketing: Marketing
Senior Director, Marketing & Advertising - Washington Nationals (Washington, DC)

Summary:

The Senior Director of Digital Media and Advertising will lead the multi-channel media strategy and is the go-to expert for planning, building and executing year-round media plans. He/she will oversee all paid and owned channels, media partnerships and social media strategies. The Senior Director will be an experienced advertising executive with direct experience working within, or with top-tier advertising agencies and have deep experience in planning and executing print, OOH, social media, TV, Radio and digital media campaigns.


Essential Duties and Responsibilities:

• Leading the implementation process for all media campaigns, including outlining the strategy and key objectives, implementing conversion and tracking tags that line up with key objectives, collaborating with the creative director to tell the advertiser’s story, working with product specialists to traffic ads, communicating relevant partners
• Collaborating with cross functional internal teams, agency teams, MLBAM and external marketing partners
• Managing the overall success of Washington Nationals advertising campaigns
• Working closely with the creative team on the creation, testing and optimization of media assets and targets
• Ensuring owned channels are fully optimized to support brand and promotions strategies
• Supporting the strategic promotions approach to drive incremental ticket sales. Align closely with strategy and ticketing teams.
• Overseeing owned channel initiatives including Nationals.com, email, database, social networking and other interactive New Media initiatives.
• Lead the day- to- day management of external agencies and internal teams. Manage promotional campaign requests, briefing process, facilitate meetings, manage timelines, execute deliverables, and maintain budgets.
• Provide weekly updates on advertising campaign, timelines, creative, and advise on integrating key themes and graphic standards into various promotional campaigns; ensure creative campaigns are on-strategy and consistent with the brand platform.
• Work closely with the appropriate Baseball Operations, Communications, and Revenue departments, as he/she drives the development of marketing and team content for distribution via various Nationals outlets including, but not limited to: nationals.com, blogs, third-party websites, social media
• Manage any digital marketing initiatives with clearly defined business-oriented metrics
• Estimate expenditures expected and stay within budget
• Brainstorm & develop innovative solutions to solve dilemmas
• Manage production of advertising messages with Creative Services and Production teams
• Manage media placement with media buyer and work on promotional added value to team
• Provides a schedule of shows, advertisements and promotional material for all radio game broadcasts and ancillary programming
• Oversee trafficking of promotional drops, items and logos to television, radio, print, digital partners.
• Identify key trends and takeaways for the organization to then integrate into sales and marketing campaigns.
• Oversee all online ad tracking mechanisms (pixels, tags, etc.) and act as primary liaison with MLBAM and media agency to ensure compliance and tracking consistency.
• Determine key metrics, analyses and ROI of all ad campaigns
• Manage trade agreement ticketing requests and advertising trafficking with trade partners, agency and ticket operations teams.
• Prepare and negotiate advertising and sales contracts
• Oversee quality assurance process for Nationals.com and owned channel sites

Requirements


Minimum Education and Experience Requirements:

• Bachelor’s degree in Advertising or equivalent military experience
• A minimum of 7 years Advertising/Marketing experience is required
Knowledge, Skills, and Abilities necessary to perform essential functions:
• Excellent written and verbal communication skills
• Must possess strong organizational skills and detail oriented
• Capable of handling multi-task responsibilities and demands
• Exceptional organizational and project management skills are required.
• Ability to work effectively in a high pressure environment without direct supervision is essential
• Microsoft Office applications, including Word, Excel, and Outlook is needed
• Some travel and gameday responsibilities.
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
 

Physical/Environmental Requirements

• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
• Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 7 years experience in Marketing or Advertising?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Washington Nationals (Washington, DC)

Summary:

Reporting to Manager of Sales Development, the Inside Sales Representative participates in a sales development program geared to prepare entry level candidates for a career within the sports sales industry.

The Washington Nationals are seeking motivated and driven individuals to join the Nationals Inside Sales Department. These individuals will receive detailed and comprehensive sports sales training with a strong focus on developing the skills necessary to become an industry sales leader. The training will benefit the individual’s career growth as a full menu sports sales representative.  Day to day leadership is provided by the Manager of Sales Development.

This position starts in February, 2017 and is a commission driven, part-time position.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

Ticket Sales and Service

  • Sell new full season tickets, partial season tickets, group tickets, and premium seats including nightly suites.
  • Establishes relationships by making outbound phone calls, setting face to face appointments, and booking ballpark tours to current and prospective clients.
  • Meet or exceed daily outbound call volume as set by Manager, Sales Development.
  • Work games, nights, weekends, and holidays as assigned.
  • Meets or exceeds weekly and monthly sales goals.
  • Provides excellent customer service at all times on the phone and in person at Nationals Park
  • Present self in professional manner, and show ability to interact with all levels of the organization.
  • Actively assists customer service efforts by emailing and mailing invoices, tickets, or promotion materials to current and prospective clients.
  • Display high level of integrity, positivity, and accountability in all aspects of the job.

Maintain Accurate Records                                                                       

  • Maintains computerized records of all season ticket customers and prospective clients with our CRM system.

Thrive in a Team Setting

  • Must be team-orientated, and able to work well in team environment.
  • Performs gameday duties such as visiting clients, providing customer service at the sales table, or answering inbound phone calls.
  • Actively assists with non-game events, such as NatsFest, Picnic at the Park, Select-A-Seat.
  • Represents the Washington Nationals organization at offsite community events promoting Nationals ticket opportunities.
  • Perform other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree or equivalent military experience
  • Sales Experience preferred

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Attention to detail including excellent time management and organizational skills.
  • Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases).
  • Strong communication skills as well as very strong interpersonal skills.
  • Demonstrate ability to deliver effective results and meet tight deadlines in a sales environment.
  • Strong work ethic and passion to build a career in professional sports sales.
  • This position requires some traveling around the ballpark to visit clients during home games, with the ability to escort and show clients different aspects of the ballpark.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please explain what you hope to receive out of this position in the space below...
2. Yes/No. Do you have any prior Sales experience? If yes, please explain in the space provided.


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Sales & Marketing: Consumer Product Sales
Account Executive, Group Sales - Washington Nationals (Washington, DC)

Summary:

Reporting to the Senior Manager of Group Sales, the Account Executive of Group Sales’ responsibilities include the planning, organizing, directing, controlling and execution of the company sales and retention programs through assigned duties to achieve optimum ticket sales volume and ensure the desired sales results while performing the following duties.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.



Essential Duties and Responsibilities:

• Sells group tickets, party suites and hospitality areas in addition to creating and organizing theme nights.
• Sells suites (nightly rentals), premium seats (including Lexus Presidents Club and PNC Diamond Club), hospitality events, and season (including Full, Half, Partial and Mini plans)
• Prospects for new group and season ticket package clients.
• Attends/staffs numerous networking, marketing and community events.
• Coordinates and executes sales calls on any and all potential customers through cold calling, prospecting and referrals from current customers.
• Attains individual and department sales goals as set by the Manager, Group Sales and Senior Director, Ticket Sales
• Conducts sales related activities in the field and the office as assigned.
• Maintains computerized records of all suite, premium seating, season ticket and group clients and prospects in company database (Microsoft CRM).
• Visits and hosts prospects and customers during home games.
• Submits planned activities on a daily basis prior to beginning sales day or leaving the office for outside sales calls.
• Identifies opportunities to up-sell current clients.
• Develops positive customer relations calling on all assigned accounts on a scheduled basis.
• Submits prompt accurate reports and maintains up-to-date, accurate account records.
• Maintains adequate, well-organized inventories of sales tools.
• Performs any other duties and responsibilities as assigned by the Manager, Group Sales and Director, Ticket Sales


Requirements:


Minimum Education and Experience Requirements

• Bachelor’s degree in Business, Sports Management, Marketing or related field.
• A minimum of two (2) years’ work experience in professional sports ticket sales and customer service.
• A minimum of two (2) years’ work experience specifically in professional sports season, group or suite sales.


Knowledge, Skills, and Abilities necessary to perform essential functions:

• Contacting qualified and unqualified sales leads for new group and season sales.
• Managing and servicing existing group accounts and season ticket package clients.
• Handling customer service and ticketing issues of assigned group customers and season ticket package clients.
• Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
• Ability to network with the region’s top decision makers.
• Ability to learn and master new software programs including Tickets.com and Microsoft CRM.
• Ability to manipulate and complete basic contract invoices, templates and outlines.
• Oversees the development and sale of fully-integrated theme nights targeted at specific groups within the Washington market.
• Excellent oral communication and customer service problem solving skills.
• Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
• Basic mathematical and writing skills.
• Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
• Must be able to work flexible hours including evenings, weekends and holidays as needed.
• Consistent, punctual and regular attendance.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment
• Excellent verbal and written communication and presentation skills; Ability to interact with people of all different levels and backgrounds.
• Understands how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward.
• Understands need for data integrity and pays attention to maintaining accurate and timely data.
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Access. Ability to meet deadlines under pressure and/or frequently deal with difficult issues related to people or situations.
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.


Physical/Environmental Requirements:
• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
• Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.


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Sales & Marketing: Consumer Product Sales
Account Executive, Membership Sales - Washington Nationals (Washington, DC)

Summary:

Reporting to the Director of Ticket Sales, the Account Executive of Membership Sales’ responsibilities include the planning, organizing, directing, controlling and execution of the company's sales and retention initiatives. The goals of the position are to achieve optimum ticket sales volume, and ensure the desired sales results, while performing the following duties:

The Nationals are a military-friendly organization actively recruiting veterans and spouses.
 

Essential Duties and Responsibilities:


• Focus on increasing revenue and attendance through full menu selling opportunities, specializing in:
o NATS PLUS season ticket packages (full, half and partial plans).
o Group ticket sales (including theme nights and hospitality areas)
o Premium sales (including annual/nightly leases and club seating options)
• Renews and retains a specified listing of season ticket and group accounts on an annual basis.
• Coordinates and executes internal and external sales appointments on any and all potential customers through cold calling, prospecting and referrals from current customers.
• Creatively prospects for new business opportunities that will grow the Nationals season ticket and group client base.
• Attends/staffs numerous networking, marketing and community events within the DC Metro area.
• Attains individual and department sales goals as set by the Director, Ticket Sales and Vice President, Ticket Sales, Service & Operations.
• Maintains computerized records of all season ticket, group, and premium seating clients/prospects in company database (Microsoft CRM).
• Maintains a daily/weekly minimal outbound call volume.
• Visits and hosts prospects and customers during home games and specified Nationals sales events.
• Identifies opportunities to grow the current Nationals ticket base through up-selling and cross-selling.
• Provides A+ level customer service to all Nationals clients/prospects. Maintains and submits consistent and accurate personal sales pipeline and account status reports on a weekly basis.
• Performs any other duties and responsibilities as assigned by the Director, Ticket Sales and Vice President, Ticket Sales, Service & Operations.


Minimum Education and Experience Requirements


• Bachelor’s degree in Business, Sports Management, Marketing or related field.
• A minimum of two (2) years work experience in a sales specific capacity, preferably for a professional sports ticket sales, group sales or premium sales department.
Knowledge, Skills, and Abilities necessary to perform essential functions
• Contacting qualified and unqualified sales leads for new season package, group events and premium opportunities.
• Managing and servicing existing and prospective accounts at an exemplary level.
• Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
• Ability to network with the region’s top decision makers.
• Ability to manipulate and complete basic contract invoices, templates and outlines.
• Overseeing the development and sale of fully-integrated theme nights targeted at specific groups within the DC Metro area.
• Excellent problem solving and conflict resolution skills.
• Basic mathematical and writing skills.
• Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
• Must be able to work flexible hours including evenings, weekends and holidays as needed.
• Consistent, punctual and regular attendance.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment
• Ability to manage and meet deadlines while working on several complex projects simultaneously.
• Computer proficiency and technical aptitude with the ability to master and utilize Tickets.com, Microsoft CRM, and full Microsoft Office suite.
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.


Physical/Environmental Requirements


• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
• Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.


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Sales & Marketing: Ticket Sales
Senior Ticket Specialist - Washington Nationals Baseball Club (Washington, DC)

Summary:

The Senior Ticket Specialist position will work in conjunction with the Ticket Services and Ticket Operations staff with a focus on the continued success of the Virtual Ticketing program, customer services initiatives and retention of Partial Season Plans.

The primary responsibilities of the position will includes answering inbound calls from Partial Season Plan Holders and ginle game ticket buyers (approx.. 40-50 per day), providing superior customer service as well as general information. The position is responsible for upgrades and renewals of current Partial Season Plan Holders and required to use CRM to notate accounts. Additionally, the position supports elements of the Nationals online loyalty program (Red Carpet Rewards) and be expected to participate in training that will enable knowledgeable interfacing with the Nationals ticketing platforms (i.e. ProVenue) tied to selling, exchanging and upgrading tickets as well as training on Season Plan products and benefits.

The position includes game day responsibilities such as: acting as a shift manager for Ticket Specialists, identifying and resolving season plan holder card issues at the ballpark gates, servicing season plan holders at the Season Plan Holder Lounge, printing and delivery of new cards, providing tutorials for new Season Plan Holders on how to use their cards and the online system, assisting with the Nationals eCash program, working special events and answering inbound phone calls.

The Senior Ticket Specialist has the opportunity to learn more about the business operations of a baseball team including sales, service and direct marketing efforts aimed at driving attendance and providing added-value to season plan holders. The individual should be tech-savvy and experienced with Microsoft Excel and tablet technology (i.e. iPad). The Senior Ticket Specialists is expected to work some Nationals home games and hours being for office work for a total of 32 hours per week. The ideal candidate has previous customer service experience, is a motivated self-starter who can accomplish tasks unsupervised, excels in a team environment and is passionate about the sports, service and sales industry.

The Nationals are a military-friendly organization actively recruiting veterans and spouses

Essential Duties and Responsibilities:

  • Answer 40-50 inbound calls per day

  • Provide information and exceptional customer service that is geared towards the retention of Partial Plan Holders year over year

  • Provide gameday support and expertise for season plan holder card issues and inquiries:

    • Act as the first line of customer service at the gates for season plan holders experiencing issues with virtual ticketing.

    • Provide customer service at the Season Ticket Services location related to issues including, but not limited to, ticketing, campaign manager offers and e-cash.

  • Assist with the fulfillment of printing and mailing of new cards and replacement cards to Season Plan Holders and their partners.

  • Process Season Plan Holder ticket exchange requests

  • Support elements of the Red Carpet Rewards Program including:

    • Proficient use of the back-end systems tied to loyalty program

    • Supporting the facilitation of experiential-based auction winners

  • Other duties as assigned

Requirements:

  • Minimum Education and Experience Requirements

  • Undergraduate degree from an accredited four-year college/university

  • A minimum of 1 year experience in customer service.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Candidate must be sufficient in Microsoft Excel and tablet technology (i.e. iPad).

  • Excellent organizational abilities to handle multiple tasks, establish priorities, and consistently meet strict deadlines with effective results.  Ability to thrive under pressure.

  • Able to work nights, holidays, and weekends, including Nationals home games with additional hours included for office work.

  • Must be able to address and solve problems quickly and effectively.

  • Punctual and reliable attendance.

  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have one year of customer service expierence? If yes, please explain.
2. Yes/No. Are you available to work for 80% of Nationals home games?


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