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Current available jobs in Sales & Marketing:


» Activation Specialist, Corporate Partnerships - Chicago Cubs (Chicago, IL)
» Manager, CRM - Houston Astros (Houston, TX)
» Sales Consultant - Houston Astros (Houston, TX)
» Account Executive, Group Sales - Houston Astros (Houston, TX)
» Senior Manager of Corporate Partnerships - Kansas City Royals (Kansas City, MO)
» Director, Corporate Partnership Sales - New York Mets (Flushing, NY)
» Ticket Sales Representative - New York Mets (Flushing, NY)
» Coordinator, Sponsorship Analyst - New York Mets (Flushing, NY)
» Ticket Sales and Services Internship - Pittsburgh Pirates (Pittsburgh, PA)
» Customer Service Representative (Seasonal) - Pittsburgh Pirates (Pittsburgh, PA)
» Premium Sales - Seattle Mariners (Seattle, WA)
» Group Sales Account Executive - Seattle Mariners (Seattle, WA)
» *Membership Specialist - Tampa Bay Rays (St. Petersburg, FL)
» Group Sales Account Executives - Texas Rangers (Arlington, TX)
» Coordinator, Client Services - Business Partnerships - Texas Rangers (Arlington, TX)
» Coordinator, Marketing - Texas Rangers (Arlington, TX)
» Lead Ticket Operations Agent - The San Diego Padres (San Diego, CA)
» Ticket Operations Coordinator - The San Diego Padres (San Diego, CA)
» Client Service Representative - Tickets.com (Sacramento, CA)
» Client Service Representative - Tickets.com (Phoenix, CA)



Sales & Marketing: Sponsorship Services/Activation
Activation Specialist, Corporate Partnerships - Chicago Cubs (Chicago, IL)

ROLE

This position will serve as point of contact for assigned partners and is responsible for all partnership account activation. The role must ensure that all elments of assigned partnership accounts are fullfiled using the highest level of customer service. Additionally, this person will proactively bring activation ideas to partners to help grow their business; independent judgment is required to plan, prioritize and organize diversified workload.

RESPONSIBILITIES

  • Utilize client objectives and goals to develop activation strategies that drive our partner’s business
  • Greet, support, and serve current and potential clients daily, at games, and as requested.
  • Research, create, develop, implement, track and evaluate promotions for partners in accordance with internal and external guidelines.
  • Prepare, order, coordinate, and obtain partner media prior to a promotion or event.
  • Maintain accurate fulfillment and contact information, utilizing salesforce.com
  • Research, forecast, prepare, track and report all partner promotional budgets.
  • Implement, activate and track all assigned partner contracts to ensure that all elements are fulfilled, excuted and reported accurately.
  • Work crosspfunctionally across multiple internal departments to represent best interest of our partners in regards to all aspects of promoting and managing all Cubs assets and other department responsibilities including but not limited to, special projects and promotions.
  • Uncover and document partners’ key initiatives and priorities through interactions at appropriate levels of the assigned category/accounts. Support the Account Manager in the development of an account sales strategy that translates these initiatives and priorities into opportunities for Chicago Cubs solutions, activations, and services.
  • Participate in the development and implementation of key operating mechanisms for the Chicago Cubs Corporate Partnerships team to ensure execution of the sales strategy.
  • Develop and maintain a high level of partner satisfation by anticipating needs and through consistent high quality interactions with partner leadership.
  • Proactively monitor and escalate service issues to drive partner NPS
  • Assist with the renewal of assigned corporate partner agrements as they expire including assessing the level at which renewal should be achieved.
  • Oversee creation and delivery of partnership recap reports

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree from an accredited 4-year university
  • At least 2 years experience in either a sales account/client management or partnership activation role
  • Demonstrated knowledge of partnership activation and marketing principles
  • Demonstrated customer service and client management experience
  • Demonstrated rapid responsiveness, including proactive management between company/organization and client(s).
  • Demonstrated critical thinking, analytical, and project management skills
  • Demonstrated interpersonal communication and presentation skills
  • Ability to work collaboratively with a variety of highly motivated sales professionals
  • Able to work non-standard - including evening and weekend - hours

PREFERRED QUALIFICATIONS

  • Bachelor’s Degree in Sales or Marketing
  • Advanced degree
  • Deep knowledge of sports marketing and partnership activation offerings
  • Experience with a professional sports property
  • Experience with Sports/Advertising/Experiential Marketing Agency or as Brand Manager with a CPG company working on significant product lines

The Chicago Cubs are an Equal Opportunity Employer

 


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Sales & Marketing: Database Marketing/Analytics
Manager, CRM - Houston Astros (Houston, TX)

Summary:   

The CRM Manager will be responsible for supporting the application of the organization’s database systems with the primary emphasis on effectively promoting and facilitating the usage of Microsoft Dynamics CRM.  Reporting to the Director of Business Strategy & Analytics, this position will work with the Ticket Sales, Corporate Partnership, and Marketing departments to leverage the organization’s CRM system to drive business results.

Essential Duties and Responsibilities: 

CRM System Management

  • Coordinates overall and day-to-day database maintenance and administration for the CRM database and software with support from Ticket Operations.
  • Coordinates the lead upload process to the CRM system.
  • Consistently tracks each campaign and sales lead in the CRM system by coordinating with department Directors in managing the lead distribution to all sales and service employees.
  • Oversees data hygiene to ensure accuracy and consistency of data.
  • Maintains relationship with CRM application vendor as well as with other potential data vendors.

CRM System Training and Education

  • Executes CRM and ticket software training programs for employees by identifying areas of improvement and creating training topics such as CRM workshops and best practice. sessions throughout the season.
  • Manages system use by all employees, identifying and correcting any improper use.

CRM System Improvements and Enhancements

  • Creates dashboards, views and system queries to tailor the use of the CRM system for sales and service representatives as well as management.
  • Creates automated CRM processes e.g. activity creation for new phone calls, birthday/anniversary contacts, and automated emails for new sales.
  • Proactively identifies areas for improvement in the sales process that increase salesperson efficiency and enhance management of the sales team.
  • Stays abreast of CRM solutions and developments in the industry.  Attends relevant trade shows and events.

Sales and Service Data Analysis

  • Works with Director, Business Strategy & Analytics to identify opportunities to increase sales efficiency and closing rates through lead scoring, optimization of lead distribution, and other advanced methods.
  • Assists in analyzing customer databases to identify new leads.
  • Assists in development of business intelligence platform using Tableau.

Education and/or Experience:

·         Bachelor’s degree in Business, Statistics, Computer Science, or a related field.

          2+ years of work experience.

·         Good understanding of business, sales and marketing principles, especially the sales process.

·         Proficient in Microsoft CRM, SalesForce.Com or other CRM/database application experience.

·         Experience with Business Intelligence tools, preferably Tableau.

·         Proficient with MS Office products including Word, Excel, Access, Power Point, and Outlook.

·         Previous experience with Archtics ticketing system is preferred.

·         Ability to analyze and manipulate data into clearly understandable end user reports.

·         Adept in planning, leading change and multi-tasking.

·         Proactive in identifying areas for improvement and proposing solutions.

·         Strong time management, written and communication skills.

·         Must be team-oriented and self-motivated and possess a positive attitude.

·         Must be willing to work flexible hours.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor's degree in Business, Statistics, Computer Science or related field?
2. Do you have at least 2 years of work experience?
3. Do you have personal experience with a CRM system?


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Sales & Marketing: Ticket Sales
Sales Consultant - Houston Astros (Houston, TX)

Description:

The Houston Astros are seeking driven and positive individuals who are committed to becoming sports and entertainment sales leaders. This position allows the opportunity for involvement in a career growth-oriented sports sales development program which focuses on developing the skills needed to become a full menu sales professional. The intent of this program is to expand the Sales Consultant’s abilities to a level that will merit consideration for a promotion to the next level within the sports industry following successful completion of the program. The responsibilities include selling season tickets, partial season ticket plans, group tickets, single game luxury suites and other premium inventory. Revenue will be generated via phone (outbound and inbound calls) and face-to-face ballpark tours.

Responsibilities:

• Sell new full season tickets, partial season ticket plans, group tickets and single game luxury suites
• Make 100 outbound phone calls daily
• Set appointments, show seats, and give ballpark tours with the intent to close business
• Answer incoming single game calls with the ability to up-sell callers into packages, groups, and suite rentals
• Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients)
• Represent the organization at in-house ballpark events and off-site community events promoting tickets
• Prospect and qualify all potential sales opportunities in addition to the leads you are provided
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• Provide excellent customer service to prospects and current clients over the phone and at games
• Attend weekly meetings and role-play training sessions

Qualifications:

• Bachelor’s degree in Business, Sports Management, Marketing or related field or related and relevant sales experience
• Commitment to personal integrity
• Strong organizational and communication skills
• Excellent customer service skills
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Desire to be a sales industry leader
• Ability to work as a team player
• Ability to present sales material to potential clients
• Proficiency in basic computer software programs

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. I have previous work experience in sales or customer service.
2. I understand this job requires working hours outside of the normal work week (including games, evenings, weekends, and some holidays).
3. I have previous work experience in professional or collegiate sports.
4. I am available to meet face to face at Minute Maid Park in Houston at my own cost should I be invited following a phone interview.
5. I am bi/multi-lingual.


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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - Houston Astros (Houston, TX)

The Houston Astros are seeking driven and positive individuals who are committed to becoming sports and entertainment sales leaders. The primary focus of this position is selling Houston Astros group tickets. Group Sales Account Executives will plan and coordinate large group events and group specific theme nights, directed at generating ticket sales. All relationships will be derived from making outgoing calls and scheduling face-to-face ballpark tours. Additional responsibilities include selling season tickets, partial season ticket plans, and other assignments deemed necessary by management. Revenue will be generated via phone (outbound and inbound calls) and face-to-face ballpark tours.

Responsibilities:

• Make sales calls from category lists to area organizations and follow up as necessary.
• Build relationships to provide repeat business for the Houston Astros.
• Proactively create opportunities for new business with existing customers.
• Provide superior and professional customer service to clients, as expected by all Houston Astros team members.
• Perform game day responsibilities, including entertaining clients and fulfilling large group events commitments.
• Set appointments, show seats, and give ballpark tours with the intent to close business.
• Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients).
• Represent the organization at in-house ballpark events and off-site community events promoting ticket sales and the club.
• Prospect and qualify all potential sales opportunities in addition to the leads you are provided.
• Maintain computerized records of all group ticket customers and prospects with our CRM system.
• Attend weekly meetings and role-play training sessions.
• Coordinate with other departments to organize and implement large/group theme nights.
• Meet or exceed weekly, monthly, and yearly sales goals.

Qualifications:

• Bachelor’s degree in Business, Sports Management, Marketing or related field and/or equivalent, related sales experience.
• At least one year of related ticket sales experience, preferably in group ticket sales.
• Commitment to personal integrity.
• Strong organizational and communication skills.
• Excellent customer service skills.
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned.
• Ability to work as a team player.
• Ability to present sales material to potential clients.
• Proficiency in basic computer software programs.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least ONE YEAR of ticket sales experience?
2. Do you speak any additional languages?


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Sales & Marketing: Corporate Sponsorship Sales
Senior Manager of Corporate Partnerships - Kansas City Royals (Kansas City, MO)

JOB DESCRIPTION

Generate new business locally, regionally, and nationally as well as manage existing corporate accounts level.  Develop fully integrated sponsorship packages that partner corporate brands with the Royals brand and Major League Baseball.  Reports to Sr. Director- Corporate Sponsorships & Broadcast Sales.

ACCOUNTABILITIES

  • Prospect and close new Corporate Partners utilizing Royals assets and Royals Radio Network.
  • Research, develop and manage a list of potential new partners utilizing sales tools.
  • Generate significant revenue through new business.
  • Create and develop comprehensive proposals & presentations designed to meet clients’ objectives.
  • Develop & manage Sponsorship relationships.
  • Collaborate and interact with service staff on implementation of sponsorships and contract fulfillment.
  • Generate revenues in accordance with specific budgetary goals.
  • Maintain daily communication with clients and prospects.
  • Perform research related to partner development & relevant industry categories.
  • Manage assets including radio advertising, ballpark signage, CrownVision & LED advertising, program advertising, scorecard advertising, yearbook advertising, pocket schedules, ticket backs, in-stadium promos & special events, sponsor hospitality, parking back advertising, ticket envelopes, premium give-a-ways, Stadium club fees associated with sponsorship agreements, licensing fees, charity sponsorships, season tickets & suites.
  • Assist in client collections to ensure 100% payment for all accounts.
  • Assist in a variety of department-related duties on event nights.
  • Participate in all department events and sponsor entertainment activities.
  • Complete all assigned tasks and responsibilities in a timely fashion as well as perform additional duties as needed.

REQUIREMENTS

  • B.A. or B.S. from an accredited college/university & at least five (5) years of experience in Sponsorship Sales (preferably in Sports Industry)
  • Proven track record in relationship building and networking skills with the ability to interact effectively and professionally
  • National and Regional clients and agency contacts are a plus
  • Radio sales experience a plus
  • Exceptional organizational skills with an ability to effectively multi-task
  • Excellent communication, organizational, and presentation skills.
  • Detail oriented with excellent time management and organizational skills
  • Exceptional attention to detail
  • Proven analytical ability, creative problem-solving & conflict management skills
  • Self-motivated while also team oriented
  • Proficient in Microsoft Office Products (Excel, PowerPoint, Word)
  • Available to travel as needed
  • Available to attend company related events/games & work a flexible schedule including evenings, weekends & holidays

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a bachelor's degree from a four-year accredited college or university?
2. Yes or No: Do you have at least 5 years' experience in sponsorship sales?
3. Yes or No: Do you have experience in Sponsorship Sales in a sports industry?
4. Yes or No: Do you have any experience in radio sales?
5. Yes or No: Are you able to travel?
6. Yes or No: Are you able to work a flexible schedule including evenings, weekends, and holidays?


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Sales & Marketing: Corporate Sponsorship Sales
Director, Corporate Partnership Sales - New York Mets (Flushing, NY)

Summary:

The Director, Corporate Partnership Sales is responsible for creating, developing and selling fully integrated partnerships with local, regional and national companies.  These partnerships consist of in-park signage, scoreboard features, retail promotions, publication advertising, promotional giveaway days, mets.com, and other marketing opportunities at Citi Field. This person will be responsible for driving new business as well as managing several existing accounts within our sponsorship portfolio.  

Essential Duties and Responsibilities:

  • Target and identify potential corporate partners through cold calling, networking and presenting partnership opportunities to key decision-makers
  • Negotiate sales to conclusion including both letter of confirmation and sponsorship agreement
  • Work closely with Executive Director, Corporate Partnerships Sales and other members of the corporate partnerships development team to achieve departmental revenue goals
  • Work closely with department activation coordinators to ensure that all marketing elements included in a partnership are delivered in accordance with provisions of each agreement
  • Work closely with other departments within the organization on corporate partnership related programs
  • Sell to performance standard (quota)
  • Collections on all sales
  • Overall client satisfaction and continued renewal of relationship with team
  • Overall communication of client’s needs and details of clients business and expectations to team personnel

Qualifications:

  • Bachelor’s degree required
  • 7 years of professional team and/or sports sponsorship sales experience preferred 
  • Excellent people skills with an ability to communicate effectively with clients and fellow employees
  • Excellent oral and written communication skills
  • Must be creative, well-organized, possess a strong work ethic, desire to excel and willingness to learn
  • Ability and willingness to work nights, weekends and holidays as needed
  • Must be willing to work extended hours necessary to achieve personal and department goals
  • Strong knowledge of MS Office with an emphasis on Excel, Word, and PowerPoint

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 7 years of sponsorship sales experience?


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Sales & Marketing: Ticket Sales
Ticket Sales Representative - New York Mets (Flushing, NY)

 

JOB SUMMARY:
Ticket Sales Representatives (TSR) generate excitement and drive revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals, and local groups/organizations. Our TSRs reach their goals by phone prospecting, setting outside and inside appointments, hosting in-arena tours, participating in sales/promotional events and prospecting at Mets home games as well as internal/external events.  They are also responsible for delivering exceptional customer service, updating and maintaining account records and other duties as assigned.

 

ACCOUNTABILITIES:

 

  • Meet or exceed established weekly, monthly and annual sales goals

  • Responsible for, but not limited to, the sales of new Full, Partial and Group Outing ticket packages to both corporations and the general public.

  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management

  • Generate a pre-determined minimum number of weekly out of office as well as in stadium “face-to-face” meetings to create new business opportunities

  • Provide a superior level of customer service to all Season Ticket Holders, Plan Holders, Single Game Buyers, New Business Prospects and fans alike

  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities

  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members

  • Participate and contribute to daily or weekly sales team meetings and training sessions

 

REQUIREMENTS:                    

 

  • Strong organizational and time-management skills

  • Undergraduate Degree

  • Excellent oral and written communication, customer service and problem solving skills

  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems

  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays

  • Availability to work flexible hours including nights, weekends and holidays

  • Sales and/or sports industry experience is preferred

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience?
2. What excites you about this position?
3. Have you worked in the sports industry?
4. If a writer or reporter was to write an article about you, what would the title be?


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Sales & Marketing: Database Marketing/Analytics
Coordinator, Sponsorship Analyst - New York Mets (Flushing, NY)

Title: Coordinator, Sponsorship Analyst
Department: Corporate Partnerships Sales & Services
Location: Citi Field
Report to: Vice President, Corporate Partnerships Sales & Services
FLSA Status: Exempt

Summary:
The Coordinator, Sponsorship Analyst will help administer and maintain the department’s CRM system, while working to organize and model customer, transactional, and financial data to support business decisions, sales, and marketing strategy.

Essential Duties and Responsibilities:
• Input and update contact information, sales opportunities, billing information, and distribution lists in the CRM system
• Contribute to the development of CRM / SQL / .net reports and dashboards
• Learn, document, and support proper CRM business practices
• Analyze Repucom, Scarborough, and Turnkey data and assist the sponsorship team in translating the information to clients and prospective clients
• Support other sales administration tasks as needed
• Stay abreast of current developments in the field of statistical sports and industry research and integrate these into our sales processes
• Perform and communicate statistical studies on subjects of interest in Baseball
• Generate statistical reports and provide access to statistical information for the corporate sales and service staff
• Liaison with Business Analytics Department

Qualifications:
• Experience working in a project-based environment with emphasis on meeting deadlines
• Excellent written and verbal communication skills
• Detail-oriented with good organizational skills, ability to multi-task
• Computer Science, Business Technology, Management Information Systems or a related field is preferred; MA or doctoral degree in Statistics and/or Mathematics is a plus


Education and / or Experience:
• Bachelor’s Degree in Computer Science, Economics, Business, Engineering or related field

Computer Skills:
• Experience with SQL or other database querying language
• Strong Microsoft Excel Skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working with a CRM solution?
2. Have you done a research or analytics project for a corporation?
3. How would you describe your work style?
4. Explain the type of work you do now and the types of interactions you have with others.
5. What interests you about this position and working for the Mets?
6. What is your salary expectation for this position?


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Sales & Marketing: Client Relations/Customer Service
Ticket Sales and Services Internship - Pittsburgh Pirates (Pittsburgh, PA)

 

 

 

 

 

**CANDIDATES MUST BE AVAILABLE TO WORK IN PITTSBURGH DURING THE 2014 FALL SEMESTER**

This internship will assist the Ticket Sales Department (Premium, Retention, New Business and Groups) with various season and off-season office tasks, as well as game day responsibilities. This internship will also support the sales team with managing kids club and also with developing marketing and sales materials and managing the distribution of this material to potential customers that have been targeted through market research. In addition to learning the basics of our main ticketing system (CRM and PVE), the intern will update customer information and learn the programs. This internship will also assist the sales staff at events hosted at the ballpark and off site, including PirateFest, Season Ticket Holder events, and Group/Premium events.


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Sales & Marketing: Client Relations/Customer Service
Customer Service Representative (Seasonal) - Pittsburgh Pirates (Pittsburgh, PA)

 

 

 

 

 

 

***CANDIDATES MUST BE AVAILABLE TO WORK IN PITTSBURGH ON A SEASONAL/PT BASIS**

Job Summary:
This position is responsible for providing customer service and problem-solving in accordance to Pittsburgh Pirate Policies, Procedures, and Programs to all current and potential ticket holders and to record into a database all pertinent information to aid in servicing customer accounts.

Primary Responsibilities:

  • Providing customer service to current and potential ticket holders, such as: problem-solving, ticket processing, and handling inquiries and requests.
  • Recording and entering into a data base all pertinent customer information including: new names, addresses, and all other information considered to be important to the servicing of customer accounts.
  • Learning all Pirates policies, procedures, & programs to ensure proficient service in answering customer inquiries & problem-solving.
  • Handle a variety of ticket orders, such as: promotional orders, ticket exchanges, season ticket add on orders, and various ticket plans and deals.
  • Assist in fulfillment of benefits for Season Ticket Holders.
  • Assist with Season Ticket Holder events.
  • Game day duties including answering incoming ticket line questions.
  • All other duties as assigned by the Manager, Season Ticket Services and Retention and Coordinator, Season Ticket Services and Retention

Required Qualifications:

Minimum of one year customer service experience 
Database entry experience 
Proficiency in Microsoft Office Applications 
Ability to work nights and weekends

Desired Qualifications

Bachelor's Degree in Business Administration, Sports Marketing, Sales, or equivalent experience   
Knowledge of Microsoft CRM Database and Ticketing Software
    

Please Note
This position is seasonal with no relocation assistance or health and welfare benefits.
 


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Sales & Marketing: Premium/Suite Sales
Premium Sales - Seattle Mariners (Seattle, WA)

The Position

The Seattle Mariners Baseball Club is currently recruiting to fill the position of a Premium Sales representative reporting to the Manager, Premium Sales.  Premium Sales representatives for the Seattle Mariners are responsible for the sale and renewal of all Premium inventory including Corporate Packages, single game suites, and Diamond Club, All-Star Club and Charter Seat season ticket plans. 

 

Job Duties and Responsibilities:

  • Sells high end suite and premium seating inventory through relationship building in the business community, managing renewal accounts, following up on inbound leads and prospecting cold calls.
  • Contact, schedule, and conduct in-person and phone presentations with appropriate decision makers within targeted accounts.
  • Effectively communicate Mariners value proposition and key benefits to prospects, matching Mariners solutions to customer needs.
  • Meet and exceed all weekly and annual sales, phone and appointment goals. 
  • Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution, and prospect entertaining. 
  • Uphold an extraordinary level of customer service to Premium clients.
  • Maintain accurate records in CRM regarding activities and sales.

  • Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
  • Making actionable and insightful recommendations for new products and enhancements.

  • Represents the organization in a positive and professional manner at all times. 

 

Required Qualifications and Experience:

  • Four-year degree  
  • Minimum of three (3) years experience working in sales, preferably in professional sports or entertainment. 
  • Demonstrated previous sales success and proficiency with sales concepts.  Must be highly motivated, competitive, organized, professional, and dedicated to sales excellence.   
  • Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions.   Customer advocate who goes above and beyond to create customer delight.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.
  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.
  • Ability to adhere to time and attendance policies and procedures.
  • Flexibility to work evenings, weekends, and holidays.

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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Seattle Mariners (Seattle, WA)

Job Title:                   Group Sales Account Executive

Department:              Sales

Reports To:               Manager, Group Sales

Status:                      Full-Time, Benefit Eligible, Non-Exempt

Subordinates:           None

 

The Position

The Seattle Mariners Baseball Club is currently recruiting to fill the position of a Group Sales Account Executive reporting to the Manager, Group Sales. Group Sales Account Executives for the Seattle Mariners are responsible for the sale and renewal of group outings, pre-game hospitality areas and single game suites.

 

Job Duties and Responsibilities:

  • Sells group ticket inventory through relationship building in the business community, managing renewal accounts, following up on inbound leads and prospecting cold calls.
  • Contact, schedule, and conduct in-person and phone presentations with appropriate decision makers within targeted accounts.
  • Effectively communicate Mariners value proposition and key benefits to prospects, matching Mariners solutions to customer needs.
  • Meet and exceed all weekly and annual sales, phone and appointment goals. 
  • Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution, and prospect entertaining. 
  • Uphold an extraordinary level of customer service to group clients.
  • Maintain accurate records in CRM regarding activities and sales.

  • Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
  • Making actionable and insightful recommendations for new products and enhancements.

  • Represents the organization in a positive and professional manner at all times. 

 

Required Qualifications and Experience:

  • Four-year degree  
  • Minimum of two (2) years experience working in sales, preferably in professional sports or entertainment. 
  • Demonstrated previous sales success and proficiency with sales concepts.  Must be highly motivated, competitive, organized, professional, and dedicated to sales excellence.   
  • Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions.   Customer advocate who goes above and beyond to create customer delight.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.
  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.
  • Ability to adhere to time and attendance policies and procedures.
  • Flexibility to work evenings, weekends, and holidays.

 


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Sales & Marketing: Ticket Sales
*Membership Specialist - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking a candidate for a Membership Specialist (January - September) to sell packs for the 2015 season.

Responsibilities include but are not limited to:
- Selling a variety of ticket options from single game tickets to ticket plans over the phone or in person through appointments at Tropicana Field
- Providing customer service for any ticket related issues or questions
- Responsible for maintaining a database of contacts, sales contacts, and sales reports
- Representing the Ticket Sales department at various promotional events and in-game sales tables

Required knowledge/skills/job qualifications:
- Bachelor’s Degree with performance track record focused on excellence
- Passion for a career in the sales & sports profession
- Excellent verbal and written communication skills
- Previous experience in a Part Time, Full Time or Internship role in Team Sports a plus
- Ability to work well with teammates and towards team goals
- The ability to work evenings and weekends
- Successful candidates must be able to process information quickly and accurately, and exhibit an eagerness to learn best sales techniques from more senior personnel
- Enthusiasm, determination & professionalism in dealing with prospects and clients in a proactive manner
- Candidates with high levels of optimism and persuasiveness will have greater success
- Previous examples of leadership roles assumed and/or initiative taken
- Proficiency in Microsoft Office applications

All offers contingent on satisfactory background check.


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Sales & Marketing: Ticket Sales
Group Sales Account Executives - Texas Rangers (Arlington, TX)

JOB SUMMARY:

The Group Sales Account Executive is responsible for producing revenue through the sale of group tickets, full-season tickets, mini-plan packages and suite rentals, primarily to businesses in and around the Dallas-Fort Worth Area Metroplex.  Direct functions include the development and service of new and past customers, continual prospecting and communication with the business community and a strong commitment to success and building quality relationships.  

ESSENTIAL FUNCTIONS:

•    Selling of Texas Rangers group tickets, full-season tickets, mini-plan packages, and suite rentals.
•    Maintaining of current base of past season group buyers.
•    Recruiting of new business with emphasis on networking and cold calling.
•    Significant emphasis placed on self-generated lead acquisition.
•    Working Game Days
•    Participating at trade shows and special events.

QUALIFICATIONS:

•    Must have two to three years experience in ticket/season sales, radio, television, hospitality or service industry sales.
•    Must know local market.
•    College degree required.
•    Excellent customer service and computer skills.
•    Excellent communication skills.
•    Must be a motivated self-starter.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Sponsorship Services/Activation
Coordinator, Client Services - Business Partnerships - Texas Rangers (Arlington, TX)

JOB SUMMARY:

The Coordinator, Client Services’ position serves as the primary point of contact for various corporate partners. The role must ensure that all partnership assets are fulfilled while helping Rangers corporate partners grow their business and also includes preparation of proposals, contracts and internal documents for other members of the Business Partnerships staff.

ESSENTIAL FUNCTIONS:

1. Prepare proposals for Rangers Corporate Partnership team

2. Prepare contracts and internals for Rangers Corporate Partnership team

3. Assist with contract fulfillment.

4. Maintain Sales Recap and Inventory Avails.

5. Serve as a host for Corporate Partners at Rangers games in assisting with on-field and promotional events

6. Assist with training and managing interns.

7. Provide sales support and customer service as directed by corporate sales management.

8. Perform some data entry, filing, making copies, etc.

9. Perform special projects as assigned.


QUALIFICATIONS:

1. Two years office experience preferred.

2. Bachelor’s degree from an accredited 4-year college

3. Must be computer literate, Word, Excel, etc.

4. Must have excellent communication skills; ability to communicate with various levels of management.

5. Excellent customer service skills needed.

6. Previous experience working with clients is a plus.
 


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Marketing
Coordinator, Marketing - Texas Rangers (Arlington, TX)

Summary:
This position is responsible for working with MLB.com on creating and maintaining content on texasrangers.com as well as all club-generated email content and the club’s online fan rewards portal. This position will also assist the Sales and Marketing departments with content creation for collateral, brochures, and ticket promotions.

Essential Duties & Responsibilities
- Write page content for texasrangers.com and provide direction on page layout and design to MLB.com
- Write email content for club-generated emails including weekly in-season emails and season ticket holder communication
- Maintain email schedule in conjunction with MLB.com and ensure that all content is received by MLB.com on time and error-free
- Update offerings and contests on RangersRepublic.com, the online rewards portal for the Texas Rangers
- Work with MLB.com to maintain updates to Rangers-related app content on MLB.com’s mobile apps
- Work with all available research tools to give regular updates on web traffic, email performance, link tracking, and other requested performance metrics
- Review all sales collateral including printed brochures and digital sales flyers and edit for grammar and accuracy
- Assist Sales and Marketing departments with development and implementation of ticket offers

Requirements & Qualifications
- Bachelor’s degree, preferably in Marketing, Journalism, Advertising, Communications, or a related field
- Minimum of 1 – 3 years of experience in sports, entertainment or a related industry
- Ability to work non-traditional hours, including nights and weekends
- Motivated team player with strong interpersonal, organizational, time management, and problem-solving skills
 


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Ticket Operations
Lead Ticket Operations Agent - The San Diego Padres (San Diego, CA)

DUTIES & RESPONSIBILITIES:

·Sets a “fan friendly” tone for the San Diego Padres.  Offers immediate acknowledgement of customers visiting the ticket office and quickly evaluates the customer’s intent through listening, specific questioning, empathy, and professional preparedness.  Offers appropriate action, service or solutions based on information received.

·Readily accesses, interprets and understands all journal account information on the ticketing system.  Maintains current knowledge of account functions, discount codes, price types, payment codes, and problem-solving or research-oriented commands in the ticketing system.

·Maintains a thorough working knowledge of the goals and objectives of the Padres organization.  Understands how departments within the organization interrelate and how the work done in the ticket office is used or affects other parts of the organization.

·Organizes and prioritizes work to be done on a daily basis.  Ensures that the most time-critical tasks (season ticket payments, exchanges, mail orders, etc.) are being accomplished by the required date/ deadline.  Is proactive in seeking out new projects and tasks after completing assignments.  Canvasses supervisors and co-workers to find projects and tasks that need to be done.

·Assists with filing for all season ticket related contracts, including opening day, parking, mail orders, and post-season.

·Reconciles daily account work and payments, according to the procedure detailed by the Ticket Finance Manager.

·Assists with work in the ticket office outside of specialty area, including but not limited to, season ticket renewals, packaging and distribution, facilitates the printing and distribution of Community Relations items and tickets, special events, large mailings, post season games, and will call.

·Provides the ultimate sports entertainment experience through extraordinary guest service .

·Handles minor computer kiosk operations and data entry.

·Responds to guests’ questions, concerns, complaints or suggestions in a professional and polite manner.

·Assists with the printing and mailing of phone, internet, and Group tickets.

·Resolves customer disputes at the front counter and ticket windows as needed.

·Audits and reconciles daily box office ticket sales.

·Maintains Petco Park’s 5 satellite box offices by cleaning and stocking prior to each homestand.

·Conducts training of new and returning sellers on Padres ticketing system and on ballpark policies and procedures.

·Collects, verifies, and logs daily ticket office deposits.

·Creates and maintains seller banks.

·Prints, packages and ships season tickets.

·Provides technical support and information to Military base outlets.

·Organizes and maintains Ticket Office storage area.

·Assists Ticket Operations Management  with various other duties as assigned.

·Monitors and replies to all Padres Ticket Vault emails.

·Other duties as assigned.

JOB REQUIREMENTS:  Must meet the following minimum requirements:

·Minimum of a high school degree or educational equivalent and one (1) year of customer service experience.  Some college preferred.  Experience working with Ticketing Systems preferred

·Available to work during Padres home games and other special events as needed, which may include weekends, holidays and evenings

·Outstanding communication skills and a positive, energetic personality

·Ability to walk and/or run, travel up and down the stands and to different areas of the ballpark during the entire shift worked (usually 4-6 hrs) and lift up to 25 lbs

·Ability to obtain proficient computer skills (currently Paciolan for ticketing, Microsoft for the company-wide network, including Word, Excel, Outlook and Access)

·Able to learn and develop solid working knowledge about the Padres’ organization, its personnel, departments and their roles; other game day partners (currently Ace Parking, SportService, Elite Security, Petco Park Management, Hines), the venues in which the Padres play, services for disabled fans, pre- and post-game activities and other tenants

·Able to learn and retain knowledge about ballpark seating areas, elevators, escalators, stairways, refreshment stands, restrooms and specific service areas.  Able to direct customers to the proper place that best fits their needs

·Experience and ability to work with office equipment (copier, laser printers, fax, telephones, TTY equipment for the hearing impaired)

·Demonstrate expert knowledge of ticket office policies and procedures, game day policies and procedures, ticket sales and program information, and will-call functions

·Consistent, punctual and regular attendance

·Professional image and demeanor

·Strong ability to work well with co-workers and supervisors in a team environment

·Minimum 1 year customer service and cash handling experience

·Bilingual in English/Spanish a plus

The San Diego Padres are an Equal Opportunity Employer.


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Sales & Marketing: Box Office Database Administration
Ticket Operations Coordinator - The San Diego Padres (San Diego, CA)

DUTIES & RESPONSIBILITIES:

  • Supervise the Ticket Operations Agents, Player Will Call and Union Ticket Sellers.  Provide on-going training & communications with the Ticket Operations staff to improve their job knowledge and increase their independence in performing daily duties.
  • Maintains a thorough working knowledge of the goals and objectives of the Padres organization. Understands how departments within the organization interrelate and how the work done in the ticket office is used or affects other parts of the organization.
  • Ensure that all Ticket Sellers and the window sales operation, in general, reflect the Padres’ customers service philosophy and serve as partners to meet the objective of being the number one customer service organization in San Diego County and in Major League Baseball.  Motivates the sellers to improve their skills to better serve fans and increase ticket sales.
  • Responsible for the accuracy and appearance of signs at the windows.  Responsible for the appearance of printed materials that are distributed to customers at windows.  Proactively seeks and conveys new information that could benefit the ticket buying public and/or increase single game sales.
  • Has a good understanding of the special needs of some ticket purchasers and is proactive in meeting those needs.  Coach sellers on requirements and preferences to assist disabled fans in finding the best seats to meet their needs and comfort.
  • Responsible for ensuring that state and federal employment laws are followed with respect to the selling staff.  Responsible for meeting the terms of the union labor agreement.  Ensure that procedures are carefully followed when disciplining or writing up a seller.
  • Manage all game activities of Will Call, prepare reports, prepare pre-printed tickets for each game, ensure that tickets to be picked up at the customer service windows, press gate or area other than the traditional Will Call are delivered to the specified locations in a timely manner.  Review unclaimed Will Call on a daily basis and process.
  • Prepare seller cash and supply bags, make change, answer seller questions, assist sellers with customer issues at the windows and supervise procedures for checking out sellers at the end of each shift.  Review seller performances relative to balancing their daily work, and provide feedback mechanisms.
  • Perform regular inspections of computers, ticket printers and other equipment used for selling tickets and processing payments.  Work in cooperation with vendors and other departments to ensure that equipment is functioning properly.  Make sure seller work areas are clean and free of clutter.
  • Has the back-up responsibility for and management of the Time Management Scheduling System (TMSS) for all Ticket Operations part-time staff.  This includes running reports on a daily basis during a home stand to edit swipe errors enabling Human Resources to process payroll on time.
  • Responsible for management of ticket sales inventory for each game, balancing the potential for internal ticket requirements and the maximization of sales revenue.  Ensure that seats for disabled fans and other special needs remain in their appropriate holds.  Ensure that seats are opened according to sales demands and how soon the game will be played.
  • Supervision of Padres ticketing equipment. Possess intermediate to advanced skills on ticketing system, Microsoft (Word, Excel, Outlook, Access) and ticket counters.  Can troubleshoot and repair common technical problems with equipment used in the ticket windows.  Has good working knowledge of basic office equipment such as copiers, laser printers, fax machines and telephones.
  • Has excellent knowledge of Padres policies, organization, departments and personnel.  Possess exceptional knowledge of facilities at which the Padres play.
  • Demonstrate outstanding work ethic and leadership skills, including excellent attendance, professional appearance and behavior, and a positive, team-oriented attitude.  Employ exceptional safety and security practices at all times.  Is flexible and adaptable to new ideas and ways.  Works days, evenings, weekends and holidays as required.
  • Responds to guest’s questions, concerns, complaints or suggestions in a professional and polite manner.
  • Assists with the printing and mailing of phone, internet and group orders.
  • Organizes and maintains Ticket Office storage area
  • Conducts training of new and returning sellers on Padres ticketing system and on ballpark policies and procedures.
  • Assist the Ticket Operations Manager and Assistant Director of Ticket Operations with his/her duties or assignments when requested.

JOB REQUIREMENTS: Must meet the following minimum requirements:

  • Minimum of a high school degree or educational equivalent and one (1) year of customer service experience.  Some college preferred.
  • Experience working with Ticketing Systems preferred
  • Available to work during Padres home games and other special events as needed, which may include weekends, holidays and evenings
  • Outstanding communication skills and a positive, energetic personality
  • Ability to walk and/or run, travel up and down the stands and to different areas of the ballpark during the entire shift worked (usually 4-6 hrs) and lift up to 25 lbs
  • Ability to obtain proficient computer skills (currently Tickets.com for ticketing, Microsoft for the company-wide network, including Word, Excel, Outlook and Access)
  • Able to learn and develop solid working knowledge about the Padres’ organization, its personnel, departments and their roles; other game day partners (currently Ace Parking, SportService, Elite Security, Petco Park Management, Hines), the venues in which the Padres play, services for disabled fans, pre- and post-game activities and other tenants
  • Able to learn and retain knowledge about ballpark seating areas, elevators, escalators, stairways, refreshment stands, restrooms and specific service areas.  Able to direct customers to the proper place that best fits their needs
  • Experience and ability to work with office equipment (copier, laser printers, fax, telephones, TTY equipment for the hearing impaired)
  • Demonstrate expert knowledge of ticket office policies and procedures, game day policies and procedures, ticket sales and program information, and will-call functions
  • Consistent, punctual and regular attendance
  • Professional image and demeanor
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Minimum 1 year customer service and cash handling experience
  • Bilingual in English/Spanish a plus

The San Diego Padres are an Equal Opportunity Employer.


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Sales & Marketing: Box Office Management
Client Service Representative - Tickets.com (Sacramento, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

 

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

 

We are searching for a Client Services Representative to support several of our clients in the Sacramento, California area.  The Client Services Representative will be responsible for creating and maintaining events and reports for clients on Tickets.com ticketing software.  Additional responsibilities include season account support, on-sale support, and system training and support.  This position is telecommute and requires travel from client to client.


If you think you're a good fit for the Client Services Representative position and our team, we’d love to hear from you!


Position Requirements:

  • Minimum two years of box office or ticketing experience.  Tickets.com system experience preferred.
  • Driver’s License and a good DMV report.  Must have reliable transportation with adequate insurance coverage.
  • Demonstrated ability to organize and meet project requirements with minimal supervision.
  • Must be personable and client-oriented.
  • Knowledge and understanding of event/promoter priority is strongly preferred.
  • Computer literacy strongly preferred - Word processing, Spreadsheet, and Database experience.
  • Remote evening and weekend work as required including having high speed home internet access.

Tickets.com is an Equal Opportunity Employer.

 


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Sales & Marketing: Client Relations/Customer Service
Client Service Representative - Tickets.com (Phoenix, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

 

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Client Services Representative to support our client Camelback Ranch stadium, spring training homes of the Los Angeles Dodgers and Chicago White Sox. This position will work primarily at Camelback Ranch stadium. The Client Services Representative is responsible for creating and maintaining events and reports for our clients on Tickets.com ticketing software. The Client Services Representative is also responsible for maintaining relationships with Tickets.com's MLB clients. Additional responsibilities include, season account support, on-sale support, and system training and support.


If you think you're a good fit for the position and the team, we’d love to hear from you!


Position Requirements:

  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum two (2) years of experience in client / technical support or related activities.
  • Minimum two (2) years of experience with ticketing software strongly preferred.
  • Box office experience preferred.
  • Computer proficiency essential MS Office Suite; knowledge of UNIX preferred; ability to easily learn new technology as needed.
  • Must be personable and client-oriented.
  • Excellent communication skills, ability to listen carefully, commitment to communicate, professionally, clearly and in a timely manner.
  • Detail oriented, organized, proven ability to follow up on tasks.
  • Self-starter, able to prioritize and work independently with minimal supervision.
  • Work effectively under pressure.
  • Remote evening and weekend availability, as required including having high speed home internet access.
  • Valid Driver License and vehicle insurance.

 

Tickets.com is an Equal Opportunity Employer.


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