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Current available jobs in Sales & Marketing:


» Coordinator, Authentics and Licensing - Chicago Cubs (Chicago, IL)
» Integrated Marketing Manager - Chicago Cubs (Chicago, IL)
» Tour Coordinator - Houston Astros (Houston, TX)
» Mascot Back-Up Performer - Kansas City Royals (Kansas City, MO)
» Mascot Assistant - Kansas City Royals (Kansas City, MO)
» Business Analyst, CRM and Analytics - Miami Marlins (Miami, FL)
» Account Executive, Season Tickets - New York Mets (Flushing, NY)
» Ticket Fulfillment Representative - New York Mets (Flushing, NY)
» Inside Sales Representative - New York Mets (Flushing, NY)
» Part Time Ticket Seller - New York Yankees (Bronx, NY)
» Host/Hostess - Premium Services (Part Time) - New York Yankees (Bronx, NY)
» Marketing Coordinator - Oakland Athletics (Oakland, CA)
» Mascot - Bradenton Marauders - Pittsburgh Pirates (Bradenton, FL)
» Sales and Marketing Assistant - Florida Operations - Pittsburgh Pirates (Bradenton, FL)
» Ticket Operations Assistant (Seasonal) - Pittsburgh Pirates (Pittsburgh, PA)
» Seasonal Ticket Seller - Florida - Pittsburgh Pirates (Bradenton, FL)
» Inside Sales Representative - Pittsburgh Pirates (Pittsburgh, PA)
» Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)
» Ticket Seller - Salt River Fields- Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)
» Director, Group & Premium Sales - San Diego Padres (San Diego, CA)
» Pad Squad - San Diego Padres (San Diego, CA)
» Ticket Operations Agent - San Diego Padres (San Diego, CA)
» Account Services Coordinator - St. Louis Cardinals (St. Louis, MO)
» *Season Ticket Services Specialist - Tampa Bay Rays (St. Petersburg, FL)
» *Internship (Customer Service) - Tampa Bay Rays (St. Petersburg, FL)
» Inside Sales Representative - Texas Rangers (Arlington, TX)
» Six Shooter Squad - Texas Rangers Baseball Club (Arlington, TX)
» Account Executive, Group Tickets & Hospitality - The San Diego Padres (San Diego, CA)
» Community Marketing Manager - The San Diego Padres (San Diego, CA)
» Client Service Representative - Tickets.com (Phoenix, CA)
» Account Executive, Group Event Sales - Washington Nationals (Washington, DC)
» Director, Premium Sales & Service - Washington Nationals (Washington, DC)



Sales & Marketing: Marketing
Coordinator, Authentics and Licensing - Chicago Cubs (Chicago, IL)

Role

The Coordinator, Authentics & Licensing will lead the execution and expansion of the Cubs Authentics program with the Manager, Brand Activation and Associate, Authentics and Licensing. The position will play an integral role in both driving the overall business strategy and executing the day-to-day operations of the Cubs Authentics program. This person will work closely with Marketing, Baseball Operations, Ballpark Operations, Accounting, Community Affairs, Levy and MLB Authenticators to execute the Cubs Authentics business from item collection through final sale.

Responsibilities

  • Coordinate, execute and expand the Cubs game used and autographed item program.
  • Manage program P&L and create pertinent monthly, mid-season and end of year accounting documents.
  • Reconcile Cubs Authentics sales with the team’s concessionaire and Accounting Department.
  • Manage MLB on-field licensee relationships, including oversight and coordination of all throwback uniform and special event games, and process all program invoices.
  • Oversee the implementation and execution of the Cubs Authentics online auctions.
  • Manage and expand the Cubs Authentics online shop.
  • Work with team clubhouse staff to manage uniform inventory and coordinate collection processes and procedures.
  • Generate new revenue streams by expanding autographed merchandise and game used item offerings inside and outside of Wrigley Field.
  • Work with MLB game-used licensees to maximize inventory and develop creative product offerings.
  • Develop new collector relationships to drive incremental sales.
  • Work alongside team concessionaire staff to sell Cubs Authentics items in the Wrigley Field concourse.
  • Reply to fan inquiries and execute sales via the Cubs Authentics direct sales channels.
  • Work with MLB Authenticators to ensure desired autographed and game used items are authenticated.
  • Collect and inventory game-used and autographed memorabilia.

Requirements

  • Bachelor’s degree from an accredited, 4 year college or university in marketing or business related field.
  • One year of experience with P&L management
  • Demonstrated knowledge and understanding of memorabilia and sports game used item programs.
  • Demonstrated proficiency with Microsoft Word, Excel and Outlook.
  • Demonstrated record keeping, organization, and planning skills.
  • Demonstrated experience with Adobe Photoshop and ability to perform common graphics creation and modification tasks such as resizing, file conversion, text layout and retouching.
  • Demonstrated oral and written communication ability.
  • Ability to work a varied schedule to include evenings, weekends and holidays.

Desired Qualifications

  • Demonstrated baseball knowledge and understanding of Cubs history and fan base.
  • Self starter with leadership skills.
  • Ability to operate under pressure and meet tight deadlines.
  • One year of experience managing a memorabilia and sports game used item program.

The Chicago Cubs are an Equal Opportunity Employer


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Sales & Marketing: Fan Development
Integrated Marketing Manager - Chicago Cubs (Chicago, IL)

ROLE

The Integrated Marketing Manager is responsible for ensuring the Cubs execute a cohesive 360-degree fan marketing plan by developing and managing an annual integrated marketing calendar that fulfills and prioritizes the objectives of cross-functional teams within the organization.  Success in this role will be determined by the ability to drive the organization’s IMC (Integrated Marketing Communications) process with marketing strategy focusing on engagement and revenue through multi-channel direct marketing efforts.

The ideal candidate is passionate about the impact of data-driven marketing and desires to make a difference by leveraging the right processes to support excellence in campaign execution.

RESPONSIBILITIES

  • Develop and manage the master integrated marketing calendar including but not limited to the following channels: mobile, email, social, direct mail, special events, and personal interactions.
  • Advise on the Cubs integrated marketing strategy annually and long term, coordinating objectives across multiple business functions including marketing, ticket operations, corporate partnerships and community affairs, leveraging necessary data to support strategy.
  • Serve as primary advisor to multiple business functions on the appropriate campaign objectives and process required to support the campaign strategy, including but not limited to:
    •      Overseeing governance process that determines how fan engagements are prioritized and approved.
    •      Define and advise on the appropriate audience, messaging and channel for a campaign based on campaign objectives and defined success metrics.
  • Work closely with the Communications Department to ensure that all campaign content & copy align with the overall Cubs brand vision.
  • Work closely with the Assistant Director – Relationship Marketing to ensure that the Cubs overarching CRM vision is fulfilled via integrated marketing communications to fans.
  • Collaborate with the digital and social media teams to leverage insights to improve marketing effectiveness.  Leverage insights to develop personalized campaigns and offers.  Test via A/B and multi-variable testing via direct marketing vehicles (email, social media, mobile). Analyze findings and optimize accordingly.
  • Oversee the creative design services process, acting as the centralized point of contact for the Cubs external creative agency.  Manage agency’s annual scope of work and creative services budget.

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree in marketing, communications or business.
  • 5 years of consumer direct marketing experience, including applying direct marketing principles and techniques for enhanced campaign performance and audience targeting.
  • 5 years experience in campaign management in the direct marketing space.
  • 2 years experience in achieving cross-functional team goals through project management.
  • 2 years experience with marketing automation and Email Service Provider (ESP) platforms (ie: ExactTarget, Responsys, Eloqua, etc.).
  • 2 years experience working with a creative agency, including developing scope of work agreements and managing creative briefs and timelines.
  • Strong understanding of usability within mobile, email, social and web channels.
  • Experienced in hands-on implementation and results measurement.
  • Demonstrated advanced communication skills including written, verbal and listening.
  • Ability to prioritize workload, take ownership and administer projects.
  • Ability to work a varied, non-standard schedule to include evenings, weekends and holidays.

PREFERRED QUALIFICATIONS

  • MBA level education.
  • Strong baseball knowledge and understanding of Cubs history and fan base.

The Chicago Cubs are an Equal Opportunity Employer


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Sales & Marketing: Event Operations/Management
Tour Coordinator - Houston Astros (Houston, TX)

Department: Special Events

Supervisor: Director, Special Events & Tours

Classification: Full Time/Exempt

 

SUMMARY

This position will be responsible for strategically managing all activities within the Tour Department (i.e. Tours, Education initiatives, birthday parties and specialty events) while maintaining a specific focus on developing new products and ideas to increase and maximize revenue.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•         Plan, coordinate and execute guided tours of Minute Maid Park, home of the Houston Astros Baseball Club that inform our guest and create excitement for fans.

•         Creatively market and actively promote the department to new audiences.

•         Hire, develop and manage a high quality staff to lead guided tours of Minute Maid Park.

•         Responsible for establishing budget and ensuring department operates within set budget.

•         Develop department sales goals and objectives, generate new sales and develop new business streams and sources.

•         Complete sales negotiations to increase bookings; coordinate invoices and payments.

•         Continue the growth of current tours and programs at Minute Maid Park by creating and implementing new programming to increase return on investment.

•         Establish additional relationships with local schools and state education resources to activate and improve onsite educational tour curriculum and programs.

•         Respond in a timely manner to calls, inquiries and emails related to the above areas of responsibility and to general information requests as needed.

•         Maintain and service existing accounts.

•         Build and retrieve ticket links for distribution and sale with Ticketmaster programming.

•         Prepare and distribute contracts, reports, event sheets, special projects and related material.

•         Complete all aspects of event coordination for tour related activities.

•         Provide superior customer service to clients and prospects.

•         Develop and maintain strong working relationship within the office.

 

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

·         Entrepreneurial spirit with common sense AND highly energetic personality.

·         HIGH level of demonstrated professionalism.

·         Experience working with children IS REQUIRED!

·         Flexibility to work long hours, evenings and weekends. SCHEDULE WILL INCLUDE WORKING SATURDAYS AND HOLIDAYS.

·         Proven sales experience preferred.

·         Excellent event planning skills, superb eye for detail, cost conscious attitude.

·         Ability to manage multiple priorities and projects to extreme detail at once and within deadlines.

·         Ability to establish, develop and maintain good working relationships with clients, sponsors and staff members.

·         Outgoing personality, maybe even “THEATRICAL”! True definition of a “Team Player”. Creative, energetic and proactive approach to work.

·         Excellent written and verbal communication skills. Other languages a plus.

·         Computer literate with knowledge of various computer programs. Ability to present creative material to graphics department in order to build Astros branded marketing material.

·         Background in hospitality or management (hotel or event), event planner a plus.

·         Ability to anticipate and make recommendations based upon the needs of clients.

·         Any experience with Ticketmaster programming a plus (i.e. Host, TM360).

  EDUCATION and/or EXPERIENCE:

·         College degree in hospitality management, marketing, sales, business administration or related field or 3 to 5 years of related experience.

·         2-3 years experience in hospitality or special events environment; sports or entertainment experience preferred.

·         Must be able to demonstrate (by way of examples and/or experience) a high level of organization and special event management and resourcefulness.

·         Demonstrated quick learner with ability to handle multiple projects and meet deadlines.

·         Demonstrated ability to work well with and manage different personalities.

·         Must be proficient with Microsoft Word, Excel, and PowerPoint.

·         Strong writing and organizational skills.

·         Creative marketing and special events minded individual.

·         Strong and persuasive manager!

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

·         Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs.

·         Position requires ability to walk long distances.

·         Ability to lift up to 40 pounds, on occasion.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position will work in an office and stadium environment. The noise level is usually moderate but can be loud within the stadium environment.  Must be able to work in all types of outdoor weather conditions and within a stadium environment.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have a • College degree in hospitality management, marketing, sales, business administration or related field or 3 to 5 years of related experience?
2. Yes/No Do you have • 2-3 years experience in hospitality or special events environment; sports or entertainment?
3. Yes/No Are you able to work long hours, evenings, holidays and weekends?
4. What is your minimum salary requirement?


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Sales & Marketing: Mascot
Mascot Back-Up Performer - Kansas City Royals (Kansas City, MO)

JOB SUMMARY: Back-up mascot serves as primary alternate to Mascot Coordinator for the Kansas City Royals Mascot, Sluggerrr. Support the Mascot Program as a back up performer at various appearances in the Kansas City area, maximizing exposure, revenue and overall promotion and marketing of the Best Mascot in Major League Baseball.

ACCOUNTABILITIES:

·         Will be required to perform at a designated number of appearances such as parades, hospital visits, school assemblies, charitable events, grand openings, conventions, and other events coordinated by the Kansas City Royals

·         Serve as Mascot Assistant for a designated number of home games

·         Assist full-time mascot at designated number of off-site appearances

·         Maintain condition of costume

·         Provide creative assistance to Mascot Coordinator in the areas of presentation, skits, and appearances

·         Represent the Kansas City Royals and Sluggerrr professionally at all times

·         Other duties as assigned by Mascot Coordinator or Senior Director of Event Presentation & Production

REQUIREMENTS:

·         Must be at least 18 years old

·         Must be  a high school graduate or equivalent, college degree preferred

·         Ability to be trained, coached, and critiqued to perform “in character”

·         Must have experience performing in costume, as a Mascot, at either the college, minor-professional or professional level

·         Must be creative and understand non-verbal acting and communication

·         Must be in a physical state that allows you to perform under extreme conditions

·         Must posses a basic knowledge of Major League Baseball

·         Must be between 6’-6’4” tall

·         Ability to support and grow the Mascot Character/Program

·         Flexible Schedule

·         Please provide a headshot and full body photo

EOE M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are you at least 18 years old?
2. Yes/No. Are you between 6'-6'4" tall?
3. Yes/No. Are you at least a high school graduate?
4. Yes/No. Do you have experience performing in a costume at the college, minor-professional or professional level?
5. Yes/No. Are you able to work flexible hours including holidays, evenings & weekends?
6. Yes/No. Do you live in the Kansas City metro area?


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Sales & Marketing: Mascot
Mascot Assistant - Kansas City Royals (Kansas City, MO)

JOB SUMMARY: Position serves as an assistant for the Club’s official costumed Mascot Sluggerrr.  Specific duties include assistance and performance of routines, helping out with mascot appearances and overall promotion/marketing of the mascot to achieve maximum exposure and revenue.

ACCOUNTABILITIES:

  • Assist full-time mascot at designated off-site appearances
  • Assist Sluggerrr at designated home games
  • Must be able to arrive at home games two hours prior to first pitch
  • Must be physically able to stand for long periods of time and carry up to 40 lbs.
  • Must possess the ability to speak in front of large groups
  • Provide overall support to the Event Presentation & Production Department
  • Maintain condition of Mascot costume
  • Provide creative assistance to presentation, skits, and related promotion
  • Provide logistical assistance to mascot during appearances
  • Adhere to Mascot Program rules
  • Other related duties as assigned

REQUIREMENTS:

  • Must be at least 18 years old
  • Must be a high school graduate or equivalent (college degree preferred)
  • Experience in mascot/cheer/dance/game entertainment  preferred
  • Must be creative, easy going, and comfortable dealing with all types of people
  • Must possess a basic knowledge of Major League Baseball
  • Ability to support & grow the Mascot Character/Program
  • Must be available holidays, weekends and evenings

EOE M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are you at least 18 years old?
2. Yes/No. Are you at least a High School graduate?
3. Yes/No. Are you able to stand for long periods of time & carry up to 40 lbs.?
4. Yes/No. Are you able to work flexible hours including holidays, evenings & weekends?
5. Yes/No. Do you live in the Kansas City metro area?


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Sales & Marketing: Database Marketing/Analytics
Business Analyst, CRM and Analytics - Miami Marlins (Miami, FL)

As the Business Analyst for CRM and Analytics, you will be responsible for measuring the effectiveness of sales and marketing tactics, then applying those insights to shape fan engagement and/or sales and marketing initiatives. Integral to this role will be competencies in building and maintaining reporting/dashboards, acquiring/preparing data for ad hoc analysis, and general business modeling. Emphasis of this position is on the ability to translate data into business insight.

A major responsibility will be executive level analysis of consumer retention, segmentation, scoring, and similar analytics initiatives with your recommendations helping to directly shape business strategy.

Competency with: MS Excel and SQL Server, database tools like Access or Alteryx, data presentation tools such as Tableau, Qlikview and business intelligence tools like OIBEE or Business Objects.

A minimum of 5 years’ experience in related field is preferred.


Note: This position was originally posted on the Miami Marlins employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Miami Marlins employment site.

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Sales & Marketing: Ticket Sales
Account Executive, Season Tickets - New York Mets (Flushing, NY)

JOB SUMMARY:
Season Ticket Account Executives sell a comprehensive array of NY Mets’ ticket-related products with a strong emphasis on Full Season, Partial Plan and Pack inventory. Other products include Group Tickets, Hospitality Spaces and Single Game Suite Rentals.  Ideal candidate must be an aggressive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential.   

ACCOUNTABILITIES:

  • Responsible for, but not limited to, the sales of new Full, Partial and Group Outing ticket packages, as well as Single Game Suite Rentals to both corporations and the general public
  • Meet and exceed established weekly, monthly and annual sales goals
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generate a pre-determined minimum number of weekly out of office as well as in Citi Field “face-to-face” meetings to create new business opportunities
  • Provide a superior level of customer service to all Season Ticket Holders, Plan/Pack Holders, Single Game Buyers, New Business Prospects and fans alike
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
  • Participate and contribute to daily or weekly sales team meetings and training sessions

REQUIREMENTS:

  • A minimum of two years of successful sales experience regardless of previous industry
  • Four-year college degree
  • Strong organizational and time-management skills
  • Excellent oral and written communication, customer service and problem solving skills
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com Pro Venue
  • Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays
  • Availability to work flexible hours including nights, weekends and holidays            

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?


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Sales & Marketing: Box Office Management
Ticket Fulfillment Representative - New York Mets (Flushing, NY)

Summary:

Provide professional assistance, under the supervision of the Manager, Ticket Fulfillment & Services. Position executes all aspects of the Ticket Office Operations including ticket fulfillment, single game sales and customer service and systems management. This position may require long hours during Mets home stands and other times dictated by the Mets business cycle. 7 days/week and evening availability is mandatory.

Essential Functions:

  • Provides and maintains a high level of customer service with all ticket holders, staff and general public
  • Coverage of 507TIXX phones during hours of operations
  • Assist Ticket Services Representatives and Manager of Ticket Fulfillment & Services with all fulfillment functions such as: mail orders, reprints, troubleshooting Ticket At Home tickets, mailing of single game ticket orders, Interface with Stubhub and trouble shooting of sales problems
  • Work and supervise the Advance Ticket Windows on off weeks, home stands and on special events
  • Handle game day-related fan experience issues in accordance with NY Mets policies
  • Provide a high level of customer service over the phone and in person
  • Maintain a neat professional appearance
  • Maintain a neat professional work space

Qualifications:

This position requires cordial and professional manner and previous experience working face to face with customers.  Understanding of Tickets.com Ticketing System, StubHub interface, online ticket technologies and a Bachelor’s degree in Sports Management, Business Administration, or equivalent is preferred but not required.

  • Strong phone presence and effective communication skills
  • Previous customer service and box office experience desired
  • Self-motivated with a positive attitude
  • Proficient with Microsoft Office
  • Detail oriented
  • Strong work ethic with a desire to work in the sports industry
  • Ability to maintain composure under pressure and escalated situations
  • Ability to work as part of a cohesive team
  • Bilingual (English/Spanish or English/Mandarin) preferred

Physical Demands:

The position requires the person to sit or stand for very long periods of time during the day and night. This position requires stair climbing into seating areas and some outside work tasks in inclement weather. While performing some of the duties of this job, employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - New York Mets (Flushing, NY)

Summary: Inside Sales Representatives (ISR) generate excitement and drive revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals and local groups/organizations. Our ISRs reach their goals by phone prospecting, setting outside appointments and ballpark tours, participating in sales/promotional events and prospecting at Mets home games as well as internal/external events. They are also responsible for delivering exceptional customer service, updating and maintaining account records, and other duties as assigned. This position will have set start and end dates.

Responsibilities:
• Responsible for, but not limited to, the sales of new Full, Partial and Group outing ticket packages to both corporations and the general public
• Meet or exceed established sales goals
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
• Generate a pre-determined minimum number of weekly out of office as well as in stadium “face-to-face” meetings to create new business opportunities
• Provide a superior level of customer service to all Season Ticket Holders, Plan Holders, Single Game Buyers, New Business Prospects and fans alike
• Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
• Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
• Participate and contribute to daily or weekly sales team meetings and training sessions

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?
3. One word to describe yourself:


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Sales & Marketing: Ticket Operations
Part Time Ticket Seller - New York Yankees (Bronx, NY)

Primary Responsibilities:
 

  • Sell individual and advance tickets using Ticketmaster and Archtics ticketing systems

  • Balance cash drawer before and after each shift

  • Prepare Ticketmaster “Will Call” orders and distribute tickets at “Reservations” window

  • Administrative duties including filing, preparing invoices, general mailing and mailings

  • Efficiently and courteously answer customer questions concerning prices, seating, etc.
     

Qualifications and Experience:

  • High School diploma or equivalency

  • Proven customer service experience

  • Knowledge of Ticketmaster and Archtics ticketing systems preferred

  • Strong written, verbal and interpersonal skills

  • Highly skilled in accepting checks, cash and other forms of payment from customers

  • Proven ability to count and balance cash drawer with accuracy

  • Proficiency in MS Office suite (Word, Excel, Access and PowerPoint)

  • Requires continual attention to detail and high level of organization

  • Ability to maintain confidential and sensitive information

  • Flexible work schedule and ability work in an outdoor stadium environment

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticketing experience on TicketMaster or other ticketing software?
2. Do you have customer service and cash handling experience?


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Sales & Marketing: Client Relations/Customer Service
Host/Hostess - Premium Services (Part Time) - New York Yankees (Bronx, NY)

Description:

Support the Manager of Suite Services in building, maintaining and elevating customer service levels. Hosts and Hostesses will also escort guests and will work with the concierge to provide assistance when necessary.  This position requires an autonomous, energetic individual willing to work flexible hours.
 

Primary Responsibilities:

  • Greet guests in a friendly and courteous manner

  • Escort guests to their suites

  • Assist guests with problems & services

  • All other duties as assigned

 

Qualifications and Experience:

  • Bachelor’s degree and prior customer service experience preferred but not required

  • Strong verbal, interpersonal, customer service and leadership skills

  • Ability to interact and communicate with individuals at all levels

  • Demonstrated ability to juggle multiple requests

  • Must be available to work 81 regular season home games, potential post season games and non-baseball events

  • Requires attention to detail and ability to adapt to changing and high pressure situations

  • Must become familiar with the Stadium’s policies, procedures and how to navigate the building

  • Ability to anticipate needs, assess situations and act accordingly

  • Ability to work autonomously as well as in a team setting in a respectful and courteous manner

  • Flexible work schedule and ability to work in an outdoor stadium environment
     

 

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. River Operating Company, Inc. is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have prior customer service experience?
2. Yes/No: Are you available to work all of the regular season home games, potential post season games and non-baseball events?
3. Yes/No: Are you aware that this position will require a flexible work schedule including working nights, weekends and holidays?
4. Yes/No: Do you have experience working in high pressure situations?


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Sales & Marketing: Marketing
Marketing Coordinator - Oakland Athletics (Oakland, CA)

The Oakland Athletics Sales & Marketing Department is currently seeking a Marketing Coordinator. This full-time position will report directly to the Senior Manager of Marketing.
 
Duties/Expectations, but not limited to the following:

• Execute marketing and advertising plan
• Work closely with the staff of the Ticket Sales, Ticket Operations, Corporate Sales, Promotions and Special Events departments to drive revenues
• Collaborate on digital and social media campaigns
• Day-to-day contact with A’s advertising agency of record
• Manage the internal routing and approval of all production and media involving the advertising campaign as well as any materials produced that include the A’s name, logo, and/or appropriate branding
• Develop working relationships with select A’s players/coaches to help solicit their participation with various marketing campaign needs
• Develop creative advertising (print, out of home, TV) and marketing materials that convey an image consistent with the A’s marketing goals
• Manage the media planning and purchasing for each of the above listed marketing materials
• Maintain a graphic look and feel for use across all media communications including fan communications, day-of-game programs, media guides, yearbooks, billboards, corporate sales and other collateral materials
• Represent marketing department on Athletics Magazine committee
• Develop innovative ideas to generate maximum exposure for the team’s marketing assets and business operations
• Utilize and employ marketing research as necessary to best assist and inform the fan base

Requirements:
• BA or BS or equivalent required
• 2-4 years of experience in marketing and advertising required
• Must understand sales and promotions and possess strong analytical skills with experience in market research 
• Must possess strong interpersonal skills and have experience managing agency relationships including experience in media placement
• Must be a strategic thinker with the ability to execute
• Ability to manage the creative process with disciplined approach to building a brand
• Experience creating social media content
• Candidate must be available to work various nights, weekends, and holidays to support key sales and marketing initiatives at games and other related events
• Knowledge of sports industry and A’s preferred, though not required


Please apply via our TeamWork Online database:

The deadline to submit your cover letter and resume is January 5, 2015.

The Oakland A’s are an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have 2-4 years of experience in marketing and advertising?
2. Yes/No: Do you have experience in market research and creating social media content?


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Sales & Marketing: Mascot
Mascot - Bradenton Marauders - Pittsburgh Pirates (Bradenton, FL)

**Please apply via http://careers.pirates.com**

Job Summary

This position is responsible for providing entertainment primarily as Marty the Marauder for Pittsburgh Pirates and Bradenton Marauders fans in Florida during game day performances and outside appearances. This position is also responsible for: maintaining costumes, props and signs and developing and performing skits.

Responsibilities

Perform at all Pirates Spring Training and Bradenton Marauders home games, which includes: pre-game activities, post-game activities, in-game contests, skits, and group sales or sponsor-related events.
Make outside appearances as requested throughout the year.
Administer minor costume maintenance and care, including washing and drying the costume on a regular basis.
Maintain props and signs.
Develop, create and execute new performance skits.
Entertain the crowd.
Assist with purchase of props.
All other duties as assigned by the Manager, Sales & Marketing.

Requirements

Candidates must be at least 16 years of age.
Flexible work schedule - availability to work nights and weekends.

Desired

Minimum of 3 years experience as a mascot or cheerleader with a sports organization or university.
Gymnastics and dance experience.
Choreographer or Skit Writing experience.


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Sales & Marketing: Ticket Operations
Sales and Marketing Assistant - Florida Operations - Pittsburgh Pirates (Bradenton, FL)

**Please apply via http://careers.pirates.com**

Summary

The primary focus of this position will be sales and marketing.  This position will assist with daily activities performed by the sales and marketing staff while supporting additional aspects of the Florida Operations department as needed, including game day operations and special events.

Responsibilities

Research corporate partnership and ticket sales leads and create prospect lists for sales staff.  
Create flyers and other marketing collateral for promotions and special events.   
Maintain accurate inventory of promotional items.   
Assist with coordination of special events such as the Pirates Charities Spring Training Golf Classic,Pirates Pep Rally, Spring Training Women's Clinic, 5k Home Run, etc.   
Game day operations for Spring Training and Bradenton Marauders games, which may include stadium setup and breakdown, conducting fan surveys, guest relations activities, and assisting with the execution of corporate partner and group outing elements.   
Assist with promotional and community relations appearances, including but not limited to representing the Pirates at networking events, coordinating player and mascot appearances, and operating inflatables and other games. 
Setup and breakdown of special events.   
Maintain records and collect proofs of execution of media advertising campaigns.   
Research best practices from other teams in the areas of sales and marketing.   
Call prospects to recruit support, activities, and donations for Marauders theme nights.   
Assist with the coordination of Marauders Clubs, such as the Kids Club, Silverauders,Thirsty Thursday Club, and Lady Marauders.   
Complete all other projects and tasks as assigned by Manager, Sales & Marketing.   
Assist with ancillary events as necessary including High School Tournaments, Baseball Camps,    
Corporate Meetings, etc.   
Assist with ticket sales, services, and operations.   
Call prospects to sell season or group ticket packages.   
Assist in shooting and editing video footage and still photography in support of Florida Operations marketing efforts.   
Pull tarp if necessary on gamedays.   
Perform other tasks as needed by other Florida Operations Staff.

Requirements

Candidate must have an interest in sales and/or marketing.   
Experience with Microsoft Office software.

Desired

Experience with Microsoft Publisher.   
Working to complete or completion of a Bachelor's Degree in Sports Management, Sports Marketing,Communications, or a related field.   
Experience with basic video editing software (such as Imovie, Windows Movie Maker, etc.)


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Sales & Marketing: Ticket Operations
Ticket Operations Assistant (Seasonal) - Pittsburgh Pirates (Pittsburgh, PA)

Job Summary
This seasonal position is responsible for processing ticket orders and assisting ticket office personnel with various responsibilities, in addition to various game day Ticket Office activities.

Primary Responsibilities
• Process ticket orders, which includes: data entry, shipping tickets and trouble shooting.
• Assisting ticket operations personnel with payment processing and order fulfillment.
• Support window ticket sellers, which requires: answering questions, trouble shooting problems and ensuring work is done correctly.
• Ensure that the window ticket seller banks are accurate and balanced.
• Receive and process payment transactions and ensure the accuracy of daily payment report.
• Assist the ticket sales staff with customer service requests, will call requests, sending tickets, processing of urgent orders and resolving of pressing issues.
• All other duties as assigned by the Manager, Ticket Operations.
• Assist the ticket office personnel with miscellaneous duties.
• Answering telephone calls, responding to emails, calling customers, participating in meetings, etc.

Required Qualifications
• High School Diploma or GED
• Knowledge of Microsoft Office Applications

Desired Qualifications
• Associates Degree in Business Administration or related field
• Customer relations experience
• Ticket office experience

Please Note
This position is seasonal with no relocation assistance or health and welfare benefits.
 


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Sales & Marketing: Ticket Sales
Seasonal Ticket Seller - Florida - Pittsburgh Pirates (Bradenton, FL)

**Candidates must apply through http://careers.pirates.com to be considered**

Summary

Responsible for assisting in all areas of ticketing operations, box office operations, and season ticket holder services for Spring Training and the Bradenton Marauders

Responsibilities

  • Process walk-up ticket sales at the McKechnie Field Box Office using the tickets.com  
  • Answer all incoming phone calls to the ticket extension and return all voicemails  
  • Process all completed new and renewal season ticket orders in tickets.com  
  • Keep an updated database of all season ticket holder paperwork and information  
  • Assist with any ticket requests, relocation requests, or customer service issues  
  • Assist in the execution of printing and mailing season ticket orders  
  • Work the will call window on selected games  
  • Provide exceptional customer service to all customers  
  • Print and sort will call orders each game  
  • Assist in the processing of group ticket orders  
  • All other duties as assigned by supervisor.

Requirements

  • High school diploma or equivalent  
  • Proficiency in Microsoft Word and Excel  
  • Minimum one year experience with cash register or cash handling responsibilities
  • Bachelor's degree preferred
  • Previous experience with a ticketing system, preferably tickets.com preferred

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Sales & Marketing: Ticket Sales
Inside Sales Representative - Pittsburgh Pirates (Pittsburgh, PA)

Job Summary

This position requires participation in a 9 month career growth-oriented sports sales development program. This is an entry level position focused on selling full season tickets, partial plans, group tickets and all of our premium products including club seats and suites via the telephone ( outbound and inbound) and face to face meetings at PNC Park and out of office appointments. This program provides extensive training and teaches sales skills and fundamentals as well as presentation skills. The intent of the program is to expand the employee's ability to a level that will merit consideration for a promotion to a full time sales position.
 

Responsibilities

• Make a minimum of 100 outbound sales calls daily from provided lists to individual buyers, businesses, churches, schools, canceled plans as well as referrals.
• Proactively develop new sales leads daily.
• Meet or exceed daily, weekly, monthly and yearly sales goals.
• Meet of exceed daily, weekly, monthly and yearly intangible goals.
• Schedule appointments, conduct ballpark tours, and sell ticket packages.
• Provide superior customer service to clients, existing ticket holders, prospects and any inbound calls.
• Represents the Pirates in the most positive way on game days when interacting with clients and prospects at Pirates sales tables or at their seats.
• Supports the Premium Seating, new Business Development, Service and Retention, and Group Sales departments as needed.
• Attend daily and weekly meetings and training sessions.
• Other duties as assigned.
 

Qualifications

• Bachelors Degree
• Proficiency in Microsoft Office Suite
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned.
 

Preferences

• Previous Sales Experience
• Proficiency in CRM or related program.
 


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Sales & Marketing: Fan Development
Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)

Salt River Fields is seeking part-time employees to work the fun field. Salt River Fields is searching for energetic, outgoing, kid-friendly, fun field attendants.

Responsibilities:
Game day duties include, set up of fun fields, interaction with children on fun field, and maintaining a safe and orderly environment.

Job Requirements:
Must feel comfortable working around children.
Ability to stand and walk for extended periods of time.
A highly engaging, outgoing, and creative personality.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Do you have previous customer service experience?
4. Do you feel comfortable working with children?
5. Are you comfortable working outside in all weather conditions?
6. Define good customer service?


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Sales & Marketing: Promotions
Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)

Description:
Salt River Fields is seeking part-time employees to promote the Arizona Diamondbacks and Colorado Rockies throughout Spring Training. Salt River Fields is searching for outgoing, highly energetic, and skilled promotions team members for the 2014 season.


Responsibilities:
Game Day duties include selling programs, assisting with the mascot, carrying out giveaways during the game, and providing excellent customer service.


Job Requirements:
Comfortable performing in front or large crowds.
Ability to stand and walk and/or run for extended periods of time.
A highly engaging, outgoing, and creative personality.
Flexible schedule including nights and weekends.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?
2. Yes/No: Can you pass a pre-employement background and drug screening?
3. Are you comfortable performing in front of large crowds?
4. Can you work independently with limited supervision?
5. Are you comfortable working outdoors in all weather conditions?
6. How do you describe customer service?


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Sales & Marketing: Box Office Ticket Seller
Ticket Seller - Salt River Fields- Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)

Description

*A seasonal position where local candidates are preferred*

Definition: Under limited supervision from the Ticket Manager and Assistant Ticket Manager the Ticket Sales Agent will provide excellent customer service while administering the sale and distribution of game tickets.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in person and by phone at Salt River Fields at Talking Stick. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability and seating locations throughout the ballpark and performing duties according to ticket office policies and procedures guide.

Tasks:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Responsible for the sale and distribution of game tickets, balancing cash receipts and credit card payments, according to established ticket office policies and procedures.
• Assist customers with ticket purchases, including providing information regarding pricing,   availability and seating locations throughout the ballpark.
• Maintain a high level of customer service in a fast-paced game-day environment
• Familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Other duties as assigned by management.
• Work flexible hours including evenings, weekends and holidays.
 

Knowledge, Skills, Abilities, and Other Characteristics:

• Excellent customer service skills are required
• Must be a team player who works well with others
• Ability to work with minimal supervision

Qualifications:

• Receive payment by cash, check, credit cards
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Ability to lift and carry up to 10 pounds

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work Monday-Friday beginning March 3rd-April 4th, 2015?
2. Yes/No: Are you available to work weekends and nights?
3. Yes/No: Do you have Ticket Sales Experience?
4. Yes/No: Are you familiar with current technology?
5. Yes/No: Are you willing to submit to a Background Check and Drug Test?
6. Yes/No: Do you have Archtics experience? Host?
7. Yes/No: Do you have Customer Service Experience?
8. Yes/No: I am aware that this position is a temporary seasonal position in AZ with no relocation assistance?


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Sales & Marketing: Ticket Sales Management
Director, Group & Premium Sales - San Diego Padres (San Diego, CA)

Please, no phone calls or emails.

DUTIES & RESPONSIBILITIES:

·Develops annual group and premium/suite sales goals and strategies in conjunction with the VP, Ticket Sales & Service.

·Recommends pricing models for Groups, Suite and Premium Seating and works with Senior Management to finalize.

·Develops, oversees, and/or manages the department’s operating budget in a cost-effective manner, including (but not limited to):  employee salaries, sales forecasting, commission plans, and general expenses.

·Manages Group Ticket, Hospitality and Suite inventory to maximize sales.

·Develops new group sales categories, including but not limited to: Multi-Cultural, Military, College, and other themed games.

·Is responsible for leading the way in developing and activating new group hospitality, premium seating and suite revenue streams.

·Collaborates with team and management to develop menus for suite rentals and group hospitality spaces and ensures quality food and beverage service for customers in applicable spaces.

·Plans and makes sales calls on any and all potential customers on an as-needed basis.

·Assists in developing marketing strategies and new ideas to stimulate all sales components and achieve annual sales goals.

·Works directly with Tickets.com and MLBAM to establish online ticket sales and ticket marketing programs, for Groups, Suites and Premium Seating.

·Continues to explore new opportunities in the area of corporate customers.

·Coordinates sales and customer events with other departments as appropriate.

·Assists in developing group, suite and premium sales materials.

·Recommends changes in club policies as appropriate to enhance overall club operation and increase ticket sales.

·Manages the Premium Sales and Group Tickets & Hospitality teams (e.g., performance appraisals, employee development, hiring, terminations, etc.) to insure a well-trained, efficient team that represents the Club in a positive and professional manner that continually builds on the Club’s image in the community.

·Represents the Club in a positive and professional manner at all times.

·Other duties as assigned.

JOB REQUIREMENTS:  Must meet the following minimum requirements:

·Minimum of a 4-year Bachelor’s degree or educational equivalent in Sales, or other closely related field. MS or MBA a plus.

·Minimum of 5-7 years of experience in ticketing, specifically in B2B premium and/or group ticket sales.

·Minimum 2 years of experience leading a successful ticket sales team.

·Proven track record of results in a major league ticket sales environment.

·Proficient to advanced computer skills in Microsoft Office including Word, Excel, and Outlook.  Experience in Tickets.com and Microsoft CRM a plus.

·General knowledge of office skills, use of office equipment (copier, laser printers, fax machine, telephones, computers).

·Excellent understanding and demonstrated success in building, motivating, and leading teams.

·Strong personnel management, collaboration, communication, time management and organizational skills.  Proven ability to multi-task and manage projects on strict deadlines.

·Excellent written and verbal skills.  Proven ability to correctly use punctuation and grammar.

·Minimum physical requirements:  able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds.

·Fluently bilingual in English/Spanish a plus.

·Possess high degree of discretion, integrity, professionalism, and accountability.

·Consistent, punctual and regular attendance.

·Professional image and demeanor.

·Strong ability to work with others in a collaborative, respectful manner.

·Able to work flexible hours including evenings, weekends, holidays and extended hours as needed.

·Able to travel as needed.

The San Diego Padres are an Equal Opportunity Employer.


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Sales & Marketing: Game Operations/Presentation
Pad Squad - San Diego Padres (San Diego, CA)

Please no phone calls or emails.

DUTIES & RESPONSIBILITIES:

·Represents the San Diego Padres in a pleasant, enthusiastic, and professional manner, acting as the front-line ambassador on the club’s behalf

·Embodies the Padres Brand Essence: Fun, Community, Innovative, Meaningful

·Serve as community marketing “street team” to further club’s promotional schedule or initiatives, ticket sales, and/or marketing assets

·Performs on-camera for in-game promotions as assigned, interacts with fans throughout the ballpark, on a personal basis or to a large crowd enhancing the atmosphere and energy at Petco Park.  Performances may include dance routines, talent showcases and performing arts routines.

·Attends numerous community events to gain positive exposure for the Padres, including but not limited to: fairs, festivals and non-profit functions.  Works with the Padres Community Affairs staff to showcase Live, Learn, Play, Serve initiatives

·Performs scheduled and spontaneous visits for fans (i.e. birthday, first game, VIP)

·Assists with the production of the Padres in-ballpark pre-game show, including interaction with club executives, partners and VIPs

·Drive the Padres brand, events and marketing concepts through the use of social media

·Speak in front of large groups at community events or as a part of the Padres Speaker’s Bureau to deliver the club’s message

·Serve as liaison to provide the Padres with feedback from members of the community at Padres Games and public events

·Keeps up with the team’s performance on the field and current club news and demonstrates general baseball and team history knowledge

·Helps club reach out to targeted marketing demographics (Military, College, Hispanic)

·Supports the sales team to create leads through grassroots marketing opportunities

JOB REQUIREMENTS:  Must meet the following minimum requirements:

·Must be a minimum of 18 years of age

·Must have either high school diploma or GED. Some college is preferred.

·Performing arts, spokes-modeling, and public speaking experience highly preferred

·Dance, tumbling or other creative activity skills are highly preferred

·Demonstrates effective communication skills, a friendly and engaging personality, poise, confidence and a well-rounded skillset

·Availability to work during 75% of Padres home games and 50% of other community & special events as needed, including weekends, some midweek day games, and holidays

·Spanish bilingual a plus

·Previous experience working in military or college or Hispanic communities preferred

·Previous experience in marketing, sales or customer service

·Must be comfortable wearing cheerleader-like attire and performing activities and interacting with fans on camera in front of 40,000+ people

·Knowledge of the game of baseball is preferred

·Ability to stand and walk and/or run for extended periods of time

·Consistent, punctual and regular attendance

·Must have reliable transportation and the ability to travel throughout San Diego County as needed

·Maintains physical fitness through consistent fitness training

·Professional image and demeanor

·Strong ability to work well with co-workers and supervisors in a team environment

The San Diego Padres are an Equal Opportunity Employer and conduct employment background screening including a check of criminal records and drug screening.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have prior performing arts, spokes-modeling, and public speaking experience?
2. Yes/No: Do you have prior on camera experience?
3. Yes/No: Are you currently, actively involved in a sports team/club?
4. Yes/No: Do you speak Spanish fluently?


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Sales & Marketing: Ticket Operations
Ticket Operations Agent - San Diego Padres (San Diego, CA)

Local candidates please.

Please, no phone calls or emails

DUTIES & RESPONSIBILITIES:

• Sets a “fan friendly” tone for the San Diego Padres. Offers immediate acknowledgement of customers visiting the ticket office and quickly evaluates the customer’s intent through listening, specific questioning, empathy, and professional preparedness. Offers appropriate action, service or solutions based on information received
• Readily accesses, interprets and understands all journal account information on the ticketing system. Maintains current knowledge of account functions, discount codes, price types, payment codes, and problem-solving or research-oriented commands in the ticketing system
• Maintains a thorough working knowledge of the goals and objectives of the Padres organization. Understands how departments within the organization interrelate and how the work done in the ticket office is used or affects other parts of the organization
• Organizes and prioritizes work to be done on a daily basis. Ensures that the most time-critical tasks (season ticket payments, exchanges, mail orders, etc.) are being accomplished by the required date/ deadline. Is proactive in seeking out new projects and tasks after completing assignments. Canvasses supervisors and co-workers to find projects and tasks that need to be done
• Assists with filing for all season ticket related contracts, including opening day, parking, mail orders, and post-season
• Reconciles daily account work and payments, according to the procedure detailed by the Manager, Ticket Systems
• Assists with work in the ticket office outside of specialty area, including but not limited to, season ticket renewals, packaging and distribution, special events, large mailings, post season games, and will call
• Provides the ultimate sports entertainment experience through extraordinary guest service
• Handles minor computer kiosk operations and data entry
• Responds to guests’ questions, concerns, complaints or suggestions in a professional and polite manner
• Assists with the printing and mailing of phone, internet, and Group tickets
• Resolves customer disputes at the front counter and ticket windows as needed
• Audits and reconciles daily box office ticket sales
• Maintains Petco Park’s 5 satellite box offices by cleaning and stocking prior to each homestand
• Conducts training of new and returning sellers on Padres ticketing system and on ballpark policies and procedures
• Collects, verifies, and logs daily ticket office deposits
• Creates and maintains seller banks
• Prints, packages and ships season tickets
• Provides technical support and information to Military base outlets
• Organizes and maintains Ticket Office storage area
• Assists Ticket Distribution Management with various other duties as assigned
• Other duties as assigned

JOB REQUIREMENTS: Must meet the following minimum requirements:

• Minimum of a high school degree or educational equivalent and one (1) year of customer service experience. Some college preferred. Experience working with Ticketing Systems preferred
• Available to work during Padres home games and other special events as needed, which may include weekends, holidays and evenings
• Outstanding communication skills and a positive, energetic personality
• Ability to walk and/or run, travel up and down the stands and to different areas of the ballpark during the entire shift worked (usually 4-6 hrs) and lift up to 25 lbs
• Ability to obtain proficient computer skills (currently Tickets.com for ticketing, Microsoft for the company-wide network, including Word, Excel, Outlook and Access)
• Able to learn and develop solid working knowledge about the Padres’ organization, its personnel, departments and their roles; other game day partners (currently Ace Parking, SportService, Elite Security, Petco Park Management, Hines), the venues in which the Padres play, services for disabled fans, pre- and post-game activities and other tenants
• Able to learn and retain knowledge about ballpark seating areas, elevators, escalators, stairways, refreshment stands, restrooms and specific service areas. Able to direct customers to the proper place that best fits their needs
• Experience and ability to work with office equipment (copier, laser printers, fax, telephones, TTY equipment for the hearing impaired)
• Demonstrate expert knowledge of ticket office policies and procedures, game day policies and procedures, ticket sales and program information, and will-call functions
• Consistent, punctual and regular attendance
• Professional image and demeanor
• Strong ability to work well with co-workers and supervisors in a team environment
• Minimum 1 year customer service and cash handling experience
• Bilingual in English/Spanish a plus
 

The San Diego Padres are an Equal Opportunity Employer.


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Sales & Marketing: Corporate Sponsorship Sales
Account Services Coordinator - St. Louis Cardinals (St. Louis, MO)

Summary of Responsibilities:

This position is responsible for contract fulfillment for corporate sponsors of the St. Louis Cardinals which includes fulfillment of: tickets, hospitality, special events, player related elements, sponsor recaps, generating sales leads and day of game requirements.  The position is a portion of overall contract fulfillment for $34 million in business on the corporate sales/radio sales side of the business in addition to creating and providing programs that support $150 million on the ticket sales side of the business.

 Essential Functions of the Job:

  • Coordinate, plan and schedule the elements of each assigned Corporate Sales agreement which include: in-stadium advertising, spot writing and media placement, tickets and hospitality fulfillment in order to effectively fulfill all contracted elements for each St. Louis Cardinals sponsor and to deliver above expectations and increase the renewal rate of the team’s long-term partnerships.
  • Complete execution of required game day events and activities which include: script writing, pre-game ceremony fulfillment, promotional giveaway detail assignment and in venue customer visits.
  • Assist Director of Corporate Sales and Player Liaison with player relations and the marketing assets that require roster player participation in order to effectively communicate with the team manager and players and utilize them as an asset in an efficient manner for the organization’s corporate clients.
  • Proficient usage of Microsoft Suite to create sponsorship proposals and recaps for Account Executives in preparation for client meetings to create informative and attractive proposals in the sales process and the recap process for each sponsor.
  • Support and coordinate premium or promotional item distribution with the Promotions Manager.
  • Support Director and Account Executives in approval process of ad placements, logo approvals and media copy.  Ensure satisfaction on all account deliverables to provide efficient fulfillment of time sensitive requests for approval by clients.

 Education and Experience Preferred:

  • Bachelors Degree in Business Management, Marketing, Communications, or related field.
  • 2+ years experience in sales and service preferably within the sports industry; or combination of education and years of experience.
  • Proficient in Microsoft Office Suite.
  • A thorough understanding of the sales and service process with a history of mid to large account relationships and experience servicing customers within the sports industry.
  • Proficient in event coordination, management of the client service process.
  • Experience developing and executing events for sponsors and/or high profile clientele.
  • Good communication and interpersonal skills; excellent public speaking and presentation skills.
  • Understanding of the sports industry sales processes and timelines.
  • Ability to work nights and weekends and holidays.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a Bachelors Degree in Business Management, Marketing, Communications, or related field? If yes, please explain.
2. Yes or No: Do you have 2+ years of experience in sales and service experience within the sports industry? If yes, please explain.


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Sales & Marketing: Client Retention/Customer Service
*Season Ticket Services Specialist - Tampa Bay Rays (St. Petersburg, FL)

Job Description

The primary responsibilities are season ticket renewals and retention.  Season Ticket Services Specialist will:

  • Build and maintain personal relationships with assigned season ticket accounts via phone calls, letters, emails and face-to-face visits.
  • Renew assigned accounts and grow the accounts through up-selling and referrals.
  • Execute special projects, deliveries and communication initiatives throughout the year, as assigned.
  • Assist in Season Ticket Holder benefit fulfillment.
  • Answer incoming calls from Season Ticket Holders as well as the public.

This position interacts with many facets of the Rays organization including, but not limited to, ticket operations, season and group ticket sales, marketing, game operations, stadium operations, concessions, fan experience, finance and community relations.  Qualified candidate must be a team player.

Experience Required

  • Bachelor’s Degree or 3 years of service experience in sports or hospitality field
  • Previous service experience in sports or hospitality preferred but not required

Skill Sets/Competencies Required

  • Client service and conflict resolution
  • Previous sales experience through outbound telephone calls required
  • Excellent communication skills (verbal and written)
  • Strong work ethic and organizational skills

All offers contingent on a satisfactory background check.


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Sales & Marketing: Client Relations/Customer Service
*Internship (Customer Service) - Tampa Bay Rays (St. Petersburg, FL)




The Tampa Bay Rays’ 2015 Customer Service Intern will assist in providing an outstanding experience for all fans attending baseball games at Tropicana Field. Primary responsibilities will include developing and operating unique fan interactive activities and ensuring all fans receive outstanding customer service from game day staff.




In fulfilling this responsibility, duties may include:

  • Recruitment, interviewing & hiring of Fan Hosts (ticket takers, ushers, guest services, interactive game hosts, etc.)
  • Communicate with vendors, agencies, and other departments to successfully implement game-day promotions
  • Training all game staff (Fan Hosts, Concessions, Security, Cleaning, Parking, etc.) at R.A.Y.S. University
  • Assist with planning and execution of themed nights and stadium experience elements including:

             • Coordination of secret shopper program to evaluate all game staff

             • Recognition programs (Employee of the Month, Team-building events, etc.)

             • Respond to and track fan feedback received; Demonstrate fans-first attitude in responding to all compliments/complaints and follow-through on suggestions to improve fan experience

             • Development and operation of interactive games (Rays touch tank, pitching & hitting cages, etc.)

             • Other creative ideas to improve fan experience

The ideal candidate will have the following qualifications:

  • 1-3 semesters in sport management, business, marketing, communications, public relations or hospitality
  • Some customer service experience and staff management preferred
  • Experience in live entertainment
  • Knowledge of baseball
  • Ability to handle multiple projects simultaneously
  • Computer skills (Proficient in all Microsoft Office programs)
  • Excellent communication skills (via phone, e-mail, letters, etc.)

All candidates must meet the following criteria:

  • Qualified candidate must be available for the entire duration of the internship (February 2nd – October 16th)
  • Applicants must be able to work 40+ hours per week, including nights, weekends and some holidays
  • All candidates must have local housing
  • Offers are contingent on a satisfactory background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you available for the entire duration of the internship (February 2nd through October 16th?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Texas Rangers (Arlington, TX)

Description

The Inside Sales position is responsible for producing revenue through the sale of full-season tickets, mini-plan packages, group tickets and luxury suites, primarily to businesses in and around the Dallas-Fort Worth Area Metroplex. Direct functions include the development and service of new and past customers, continual prospecting and communication with the business community and a strong commitment to success and building quality relationships. 

ESSENTIAL FUNCTIONS:

  • Selling Texas Rangers full season tickets, mini plan packages, group tickets and suites
  • Meeting or exceeding weekly, monthly and/or long term goals
  • Provide great customer service to all accounts
  • Will be required to make no less than 60 - 75 calls per day
  • Recruiting of new business with emphasis on networking and cold calling
  • Significant emphasis placed on self-generated lead acquisition
  • Must organize leads/prospects for weekly reporting
  • Visit clients on game days
  • Participate at events such as the Season Ticket Holder Picnic, Fan Fest and trade shows

Requirements

QUALIFICATIONS:

  • MUST HAVE PASSION FOR TICKET SALES AND STRONG WORK ETHIC
  • Experience in ticket, group, season, suite or sponsorship sales preferred
  • College degree required
  • Excellent customer service and computer skills
  • Excellent communication skills.
  • Must possess a high level of energy.
  • Must be a motivated self-starter.
  • Time management skills are crucial.

Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Promotions
Six Shooter Squad - Texas Rangers Baseball Club (Arlington, TX)

The Texas Rangers Six Shooters Squad is a female interactive squad that will perform at Texas Rangers baseball home games and home playoff games. Game presentation activities include prize giveaways and trivia contests and also performing dance routines and skits with Team Mascot. Six Shooters members will perform these tasks live in the stands and on ballpark concourses and also on the stadium scoreboards. The Texas Rangers Six Shooters will also make appearances at season ticket holder events, Texas Rangers Foundation events, and corporate sponsor events, and any approved event that promotes Texas Rangers Baseball.

Qualifications:
• Must be able to perform activities and interact with fans on camera in front of 40,000+ people. Prior entertainment experience preferred.
• Squad will wear cheerleader-styled attire. Previous experience as a cheerleader, pep squad, or drill team member or some dance classes recommended.
• Individuals must have outstanding communication skills and a positive, energetic personality.
•They must also have stamina and fitness level capable of performing in conditions of summer heat.
• Individuals must be available to work during Rangers home games and other special events as needed. • Must be reliable, punctual, and courteous.
•Good listening skills and ability to work with brief instruction required.
•Must also be flexible and able to handle situations with a quick and professional response.
• Applicant must be 18 year of age or older and a resident of the Greater Dallas/Ft. Worth area. •Applicants must successfully pass a criminal background check and drug screening.

Hiring will be handled through a screening and audition process. Interviews and tryouts are by invitation only. For those accepted, formal interviews will be held on February 20th, and formal auditions will be held on February 21, 2015. Along with completing the online application please upload your resume along with a photo for consideration (non-returnable and used for identification purposes).

Applicants may also contact Kevin Duke with Dukeman Productions with additional questions via email at kevin@dukemanproductions.com or contact him at 832-969-4045. Applications must be received by Friday, February 6th at 5:00p.m.


Note: This position was originally posted on the Texas Rangers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Texas Rangers employment site.

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Sales & Marketing: Ticket Sales
Account Executive, Group Tickets & Hospitality - The San Diego Padres (San Diego, CA)

Please No Phone Calls or Emails.

DUTIES & RESPONSIBILITIES:

• Actively sell group tickets, nightly suites and group hospitality spaces, achieving set revenue goals via:

  • Seeking and implementing sales and service best practices
  • Prospecting
  • Networking at outside events
  • Lead generation and management via Microsoft CRM

• Develop, plan and execute new theme night events.
• Renew and grow group accounts; establish and maintain strong relationships with key group contacts.
• Coordinate and execute a minimum of 50 sales calls per day on any and all potential customers through cold calling,   prospecting and referrals from current customers.
• Meet bi-weekly with Group Sales management, producing accurate updates on sales pipeline/prospecting activity, sales     performance, outside appointment and event recaps, and account management.
• Conduct sales related activities in the field and the office.
• Visits prospects and customers during home games and assists in fulfilling events and servicing groups when scheduled.
• Any other duties and responsibilities as assigned by management.
 

JOB REQUIREMENTS:  Must meet the following minimum requirements:

• 4-year Bachelor’s Degree preferably in Business, Sports Management or related field
• 2-3 years of group sales experience with a professional sports team preferred.
• Working knowledge of Microsoft CRM and Ticketmaster Archtics a plus.
• Strength in time management, administrative ability, organization, and customer service skills.
• Ability to communicate effectively with the public in a professional manner.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment.
• Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
• Must be able to work flexible hours including evenings, weekends, holidays and overtime as needed.
• Consistent, punctual and regular attendance.
• Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs.


The San Diego Padres are an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 or more years of group sales experience with a professional sports team or entertainment venue?
2. In 3-5 sentences, please share why you would be the ideal candidate for this position?
3. Are you bilingual? If so, what languages are you proficient in?


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Sales & Marketing: Marketing
Community Marketing Manager - The San Diego Padres (San Diego, CA)

Roles & Responsibilities

  • Works as the lead with Padres marketing, business intelligence, partnerships, ticket operations, ticket sales and service, community relations, ballpark management, concessions/retail and IT departments on all Community Marketing related aspects of Fan Engagement
  • Develop strategic approach with multiple touchpoints to engage with the San Diego community through grassroots activations
  • Target communities and consumer segments to drive awareness and meaningful engagement with Padres brand through targeted activations
  • Drive awareness, brand affinity, deliver Marketing Qualified Leads (MQLs) and increased fan participation at Petco Park
  • Generate MQLs for sales through multi-touchpoint campaigns
  • Create master events calendar and build a local marketing plan for activation and multi-touchpoint campaigns (direct mail, email, brand activation, MQL delivery, evaluation)
  • Develop evaluation tool to track financial and brand return based on MQLs delivered, sales results, brand activation, event alignment
  • Develop targeted activation “kits” based on audience and event type for community and sales events
  • Manage the department operating budget in a cost effective matter as it relates to Community Marketing
  • Represents the Club in a positive and professional manner at all times
  • Acts as internal subject matter expert and primary point of contact regarding Community Marketing and Fan Engagement
  • Responsible for day-to-day management of community marketing calendar, Pad Squad scheduling, event activation management
  • Has an active interest in marketing, community relations or loyalty programs and remains up-to-date on fan marketing programs, events and community relations
  • Takes a pro-active, entrepreneurial approach to improving and growing Community Marketing efforts
  • Provides a positive and memorable experience for all Padres fans through event activations and fan engagement
  • Manage all day to day supervision, training and scheduling for PAD Squad staff
  • Assists in the fulfillment of Fan Programs including but not limited to the distribution of premium items, facilitation of events and providing information to fans about the programs
  • Maintains general knowledge of Petco Park and The Padres including active player roster
  • Oversee day-to-day management of Pad Squad through scheduling, training, professional development
  • Collaborate with internal departments on experience and event activations
  • Lead market research (surveys, focus groups) to identify areas of opportunity for 2015 and beyond
  • Ensure proper coverage (pictures, narrative) for Community Marketing events
  • Assist in developing community marketing and communications plan to consistently and effectively communicate Community Marketing and Fan Programs efforts to fans to drive education, adoption and loyalty
  • Assist in uncovering, developing, coordinating and communicating various Padres Fan touchpoints that can be utilized to acquire data, deliver Marketing Qualified Leads (MQL’s) to Sales Teams, develop a fan profile, engage, nurture, convert or retain a fan. 
  • Develop experiences and events that reflect the Padres Brand and create a meaningful relationship between the fan and the Padres. 
  • Contributes to strategic plan for expanding Community Marketing efforts

JOB REQUIREMENTSMust meet the following minimum requirements:

  • Minimum of a 4-year Bachelor’s degree or educational equivalent in Marketing, Communications, Guest Services, Community Relations, or other closely related field.
  • Minimum of 3-5 years of experience in related fields.
  • Proficient to advanced computer skills in Microsoft Office including Word, Excel, and Outlook and PowerPoint.
  • General knowledge of office skills, use of office equipment (copier, laser printers, fax machine, telephones, computers).
  • Strong personnel management, communication, time management and organizational skills.  Proven ability to multi-task and manage projects on strict deadlines.
  • Excellent written and verbal skills.  Proven ability to correctly use punctuation and grammar.
  • Possess high degree of discretion and professionalism.
  • Consistent, punctual and regular attendance.
  • Professional image and demeanor.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Available to work during Padres home games and other special events as needed, which may include weekends, holidays and evenings.
  • Able to work non-traditional hours in addition to the Padres home game schedule.
  • Previous loyalty programs, customer service and marketing experience preferred.
  • Background in information technology, telecommunications or mobile marketing a plus.
  • Outstanding communication skills and a positive, energetic personality. 
  • Bilingual English/Spanish is a plus

The San Diego Padres are an Equal Opportunity Employer.


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Sales & Marketing: Client Relations/Customer Service
Client Service Representative - Tickets.com (Phoenix, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Client Services Representative to support our client Camelback Ranch stadium, spring training homes of the Los Angeles Dodgers and Chicago White Sox. This position will work primarily at Camelback Ranch stadium. The Client Services Representative is responsible for creating and maintaining events and reports for our clients on Tickets.com ticketing software. The Client Services Representative is also responsible for maintaining relationships with Tickets.com's MLB clients. Additional responsibilities include, season account support, on-sale support, and system training and support.


If you think you're a good fit for the position and the team, we’d love to hear from you!


Position Requirements:

  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum two (2) years of experience in client / technical support or related activities.
  • Minimum two (2) years of experience with ticketing software strongly preferred.
  • Box office experience preferred.
  • Computer proficiency essential MS Office Suite; knowledge of UNIX preferred; ability to easily learn new technology as needed.
  • Must be personable and client-oriented.
  • Excellent communication skills, ability to listen carefully, commitment to communicate, professionally, clearly and in a timely manner.
  • Detail oriented, organized, proven ability to follow up on tasks.
  • Self-starter, able to prioritize and work independently with minimal supervision.
  • Work effectively under pressure.
  • Remote evening and weekend availability, as required including having high speed home internet access.
  • Valid Driver License and vehicle insurance.

Tickets.com is an Equal Opportunity Employer.


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Sales & Marketing: Ticket Sales
Account Executive, Group Event Sales - Washington Nationals (Washington, DC)

Summary:

Reporting to the Manager, Group Event Sales, the Account Executive, Group Event Sales’ responsibilities include the planning, organizing, directing, controlling and execution of the company sales and retention programs through assigned duties to achieve optimum ticket sales volume and ensure the desired sales results while performing the following duties:

Essential Duties and Responsibilities:

·         Sells group tickets, party suites and hospitality areas in addition to creating and organizing theme nights.

·         Sells suites (nightly rentals), premium seats (including Lexus Presidents Club and PNC Diamond Club), hospitality events, and season (including Full, Half, Partial and Mini plans)

·         Prospects for new group and season ticket package clients.

·         Attends/staffs numerous networking, marketing and community events.

·         Coordinates and executes sales calls on any and all potential customers through cold calling, prospecting and referrals from current customers.

·         Attains individual and department sales goals as set by the Manager, Group Event Sales and Senior Director, Ticket Sales

·         Conducts sales related activities in the field and the office as assigned.

·         Maintains computerized records of all suite, premium seating, season ticket and group clients and prospects in company database (Microsoft CRM).

·         Visits and hosts prospects and customers during home games.

·         Submits planned activities on a daily basis prior to beginning sales day or leaving the office for outside sales calls.

·         Identifies opportunities to up-sell current clients.

·         Develops positive customer relations calling on all assigned accounts on a scheduled basis.

·         Submits prompt accurate reports and maintains up-to-date, accurate account records.

·         Maintains adequate, well-organized inventories of sales tools.

·         Performs any other duties and responsibilities as assigned by the Manager, Group Event Sales and Director, Ticket Sales

Requirements:

Minimum Education and Experience Requirements

·         Bachelor’s degree in Business, Sports Management, Marketing or related field.

·         A minimum of two (2) years’ work experience in professional sports ticket sales and customer service.

·         A minimum of two (2) years’ work experience specifically in professional sports season, group or suite sales.

Knowledge, Skills, and Abilities necessary to perform essential functions:

·         Contacting qualified and unqualified sales leads for new group and season sales.

·         Managing and servicing existing group accounts and season ticket package clients.

·         Handling customer service and ticketing issues of assigned group customers and season ticket package clients.

·         Ability to speak clearly and present sales materials in front of top executives, clients and large groups.

·         Ability to network with the region’s top decision makers.

·         Ability to learn and master new software programs including Tickets.com and Microsoft CRM.

·         Ability to manipulate and complete basic contract invoices, templates and outlines.

·         Oversees the development and sale of fully-integrated theme nights targeted at specific groups within the Washington market.

·         Excellent oral communication and customer service problem solving skills.

·         Ability to speak clearly and present sales materials in front of top executives, clients and large groups.

·         Basic mathematical and writing skills.

·         Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.

·         Must be able to work flexible hours including evenings, weekends and holidays as needed.

·         Consistent, punctual and regular attendance.

·         Professional image and demeanor.

·         Strong ability to work well with co-workers and supervisors in a team environment

·         Excellent verbal and written communication and presentation skills; Ability to interact with people of all different levels and backgrounds.

·         Understands how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward.

·         Understands need for data integrity and pays attention to maintaining accurate and timely data.

·         Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

·         Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Access. Ability to meet deadlines under pressure and/or frequently deal with difficult issues related to people or situations.

·         Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements:

·         Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

·         Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years work experience in professional sports ticket sales and customer service? If yes, please explain.
2. Yes/No. Do you have experience selling group tickets or suites? If yes, please explain.


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Sales & Marketing: Premium/Suite Sales
Director, Premium Sales & Service - Washington Nationals (Washington, DC)

Summary:

The Director, Premium Sales & Service primary focus is to implement, direct, evaluate, measure and supervise all strategies relating to the Premium Sales & Service Department, including the sale and renewal of Suites and all Club spaces - Lexus Presidents Club, PNC Diamond Club, Gold Glove Club, Club 3 and the Championship Boxes at Club 24.

The incumbent will also be initially responsible for carrying an individual book of business, both to help drive towards the department’s revenue goals, but also to better understand and strategically activate against the day-to-day nuances of the premium sale in the Washington, DC marketplace.

Essential Duties and Responsibilities:

  • Manage the staffing, finances, strategy and planning for the team's premium sales efforts in order to help the organization achieve its goals.
  • Oversee the development, administration and execution of all new sales, service and renewal initiatives, collateral, sales tracking/reporting and post-sale communications.
  • Oversee development and maintenance of ongoing prospect list for new premium and suite sales opportunities.
  • Assist organizational leadership on the development of premium sales products, areas and renovations related to the ballpark master plan.
  • Develop and execute long-term/short-term strategy regarding new sales and retention of existing clients.
  • Develop and direct new business sales campaigns.
  • Develop and execute annual renewal plan as well as oversee referral programs.
  • Develop plans/efforts regarding individual team suite rental programs.
  • Develop strategies as needed for non-traditional initiatives such as business development events.
  • Research, identify, cultivate and target new areas for growth of premium sales.
  • Work with Premium Service Department to coordinate event activities to strengthen relationships with all new and existing suite holders.
  • Create a culture of enthusiasm and service excellence that aligns with our organizational values.
  • Create tools to maximize purchase and usage convenience including regulatory compliance, inventory utilization, administrative burden and other client ticketing and financial return objections.
  • Develop and maintain strong, cooperative inter/intra departmental relationships.
  • Collaborate with Ticket Sales and Ticket Services on premium up sell opportunities, Season Plan Holder suite usage opportunities and other ticket sales initiatives as needed.
  • Perform other duties and responsibilities as assigned by the Vice President, Ticket Sales, Service & Operations.

 Requirements:

 Minimum Education and Experience Requirements

  • Bachelor’s Degree or equivalent degree.
  • Minimum of 5 years industry related experience.
  • Minimum of 4 years client management experience in premium sales and service.
  • Minimum of 2 years experience in a supervisory role.

Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Understands the need for data integrity and pays attention to maintaining accurate and timely data.
  • An effective communicator orally and written with excellent interpersonal skills.
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Internet manipulation.
  • Ability to learn and master new software programs including Tickets.com and Microsoft CRM.
  • Competent keyboard skills to produce accurate and well-presented documents and presentations.
  • Ability to operate under pressure.
  • Proficient with basic budget management and calculations.
  • Ability to deliver effective results, meet tight deadlines and targets.
  • Ability to travel around the ballpark visiting clients during home games with the ability to escort and show clients.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed
  • Strong ability to create and thrive in a team environment.
  • Attention to detail including excellent time management and organizational skills.
  • Strong work ethic and a desire to build a career in professional sports.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements 

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 4 years of client management experience in premium sales and service? If yes, please explain.
2. Yes/No. Do you have a minimum of 2 years experience in a supervisory role?


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