MLB.com | Current job openings | My Account - TeamWork Online | Mobile


Current available jobs in Sales & Marketing:


» Account Executive, Corporate Partnerships Services - Arizona Diamondbacks (Phoenix, AZ)
» Red Sox Street Team - Boston Red Sox (Boston, MA)
» Coordinator, Promotions - Houston Astros Baseball (Houston, TX)
» Account Executive (Senior Level), Special Event Sales - Houston Astros Baseball Club (Houston, TX)
» Inside Sales Representative - Kansas City Royals (Kansas City, MO)
» Account Director, Corporate Partnerships - Los Angeles Dodgers (Los Angeles, CA)
» Event Assistant, Metropolitan Hospitality - New York Mets (Flushing, NY)
» Sales Manager, Non-Baseball Events - New York Yankees (Bronx, NY)
» Part-Time Associate, CRM & Strategic Analytics - New York Yankees (Bronx, NY)
» Specialist, Premium Sales and Service - New York Yankees (Bronx, NY)
» Mascot - Florida - Pittsburgh Pirates (Bradenton, FL)
» Client Sales and Services Associate - Seattle Mariners (Seattle, WA)
» Customer Engagement Coordinator - Seattle Mariners (Seattle, WA)
» Business Development Associate - Sports Info Solutions (Coplay, PA)
» Family Pavilion Host - St. Louis Cardinals (St. Louis, MO)
» *Ticket Sales Representative - Tampa Bay Rays (St. Petersburg, FL)
» *Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)
» Inside Sales Representative - Washington Nationals (Washington, DC)
» Manager, Corporate Partnerships - Washington Nationals (Washington, DC)
» Senior Manager, Group Sales - Washington Nationals (Washington, DC)



Sales & Marketing: Corporate Sponsorship Sales
Account Executive, Corporate Partnerships Services - Arizona Diamondbacks (Phoenix, AZ)

 

Job Purpose:

This position is responsible for the servicing and fulfillment of assigned corporate partner accounts to include developing and maintaining mutually beneficial relationships; executing mutually beneficial marketing platforms and assets; and creating, measuring and communicating value in an effort to renew and grow each account.    

Primary (Essential) Duties:

  1. Activate all partnership elements such as promotional marketing platforms, signage, print, VIP experiences, hospitality, and partner events
  2. Develop and maintain mutually beneficial relationships with multiple levels of key contacts for assigned partner accounts through daily communication
  3. Identify additional partner activation opportunities to generate incremental revenue and/or increase value of partnerships
  4. Develop sales proposals utilizing research techniques (i.e. Scarborough), activation strategies, and available inventory
  5. Initiate development of contracts and measurement tools for partner accounts
  6. Measure and communicate value of partnerships through season-long communication tactics and the creation of an end of season review for assigned partners
  7. Expand knowledge of business and industry trends to aid in professional development and add value to partner relationships

Knowledge, Skills and/or Abilities:

·       Ability to manage multiple tasks and projects effectively while under deadlines

·       Excellent attention to detail with strong organization skills

·       Knowledge of marketing and activation principles

·       Knowledge of research and measurement tools (i.e. Scarborough, Repucom)

·       Proficient in Microsoft Office programs

·       Excellent verbal and written communication skills

·        Ability to manage time efficiently

·        Strong work ethic

 Experience/Education Requirements:

·       Bachelor’s Degree in preferred field of Sports Management, Business, Marketing, or Communications

·       2-5 years of direct experience in client services with a sports property, agency or other marketing outlet.

Working Conditions and Physical Demands:

While performing the duties of this job, the employee must be able to:

·       Work extended hours, nights, holidays and weekends as required

·       Manage miscellaneous administrative tasks

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Apply for this position      |      Go back job listings


Sales & Marketing: Mascot
Red Sox Street Team - Boston Red Sox (Boston, MA)

POSITION OVERVIEW:

The all new Red Sox Street Team will bring the T-Mobile Red Sox Mobile Experience to life through storytelling at various public and private events around New England. This new experience brings the excitement of Fenway Park and the Boston Red Sox out of the ballpark and into the community with our mobile truck equipped with exciting games and baseball activities.

RESPONSIBILITIES:

  • Set up the T-Mobile Red Sox Mobile Experience at different sites as directed

  • Facilitate the run of show during events
  • Create an immersive brand experience for all guests that exceeds expectations
  • Be a positive brand ambassador and represent the Red Sox in a professional manner at all times

 CHARACTERISTICS/QUALIFICATIONS:

  • High School Diploma or equivalent

  • Strong communication and guest service skills

  • Excellent organizational skills

  • Ability to interact with and entertain a crowd of all ages

  • General knowledge of baseball and the Red Sox preferred

  • Ability to work flexible hours with weekend availability


Apply for this position      |      Go back job listings


Sales & Marketing: Promotions
Coordinator, Promotions - Houston Astros Baseball (Houston, TX)

Summary: 

This role is responsible for planning and executing logistics for a broad scope of marketing, promotional and grassroots activities.   The coordinator works directly with various departments, external vendors and fans to ensure applicable components of in-game and community based events are clearly communicated and timelines are met.   The coordinator also supports the broader marketing department coordinating various department activities and providing promotions fulfillment for activations.

Essential Functions:
•    In collaboration with other members of marketing, special events, and operations team, coordinate the activities, logistics and execution of large scale and milestone marketing events, (eg. Opening Day Street Festival, Caravan and FanFest, Legends weekend, faith and family night, dog day, etc).
•    Coordinate with Marketing Management the All-Star Game Balloting program including execution of special promotions and incentives for fans to vote.
•    Accountable for Commemorative Brick Program, including day-to-day management.
•    Ensure promotions process is streamlined and clearly communicated
•    Oversee the systematic project tracking system that incorporates all elements of the premium item process including: bids, art, samples and contracts to ensure that all steps are executed in a timely fashion. 
•    Develop premium item one-sheets including: description, price, sponsor art deadline, distribution and picture of item, etc. for Sponsorship Department to pitch to sponsors. 
•    Collaborate with television partner to ensure they have all promotions samples, allowing them to pre-promote at least two weeks prior to the game date.
•    Complete Promo Drops before key home stands with a list of the promotions and a sample of each item.
•    Drive and execute buddies memberships, including but not limited to database management.
•    Execute all day-to-day administrative duties for membership fulfillment.    
•    Support Manager with execution of on-field activities pregame and in-game.
•    Support Ballpark Entertainment in ideation of milestone pregame ceremonies such as Opening Day, Deployment Ceremonies, 4th of July, etc.

Qualifications: Required Competencies & Skills:

•    Flexibility and willingness to work long hours, evenings and weekends. 
•    High level of demonstrated professionalism, integrity and decorum. 
•    Ability to develop and maintain good relationships across all internal departments, as well as outside vendors and/or clients.
•    Creative, energetic and proactive approach to work.
•    Ability to anticipate and make recommendations based on needs of manager and/or project.
•    Strong relationship-building skills.
•    Innovative thinker.


Education and/or Experience:
•    Bachelor’s in marketing, communications, business or related field.
•    2+ years’ experience in special events or marketing. Sports or entertainment experience preferred.
•    Excellent oral and written communication skills – can interact well with all levels internally and externally.
•    Detailed oriented, organized and able to multi-task.
•    Must be proficient in Microsoft Word, Excel and PowerPoint.

Work Environment:
•    Position will work in an office and stadium environment. The noise level is usually moderate but can be loud within the stadium environment. 
•    Must be able to work in all types of outdoor weather conditions and within a stadium environment. 


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

Go back job listings


Sales & Marketing: Event Operations/Management
Account Executive (Senior Level), Special Event Sales - Houston Astros Baseball Club (Houston, TX)

This position reports to Vice President, Special Events and Operations and will be responsible for the direction and growth of Minute Maid Park as a special event destination in Houston.

The sales account executive will be responsible for achieving sales goals for special events, special market and national account special events sales. The sales executive will work with various departments (i.e. marketing, ticket sales, community affairs, corporate partnerships, etc) to create dynamic, new and exciting events which will support and promote Minute Maid Park as one of the most unique and highly attractive entertainment and events venues in Houston.

Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Special Events Sales

• Engage in the team’s special events sales activities to maximize revenues and ensure that sales activities meet and support corporate objectives.
• Responsible for creative event development, site tours and responding to inquiries via telephone, email and in person.
• Will make sales calls to existing, previous and new clients.
• Prepare event proposals and all related materials and correspondence.
• Organize and coordinate events with our Event Operations team.
• Research and implement the latest and most effective sales tactics and strategies.
• Identify and attend trades shows and events with the greatest likelihood of generating positive returns.

• Partner with Vice President to set sales targets and forecast monthly and annual revenues while setting short and long term goals and strategies for event sales.
• Develop, recommend and implement sales strategies and goals to ensure growth.
• Develop and direct sales support activities, including contracts, sales proposals, promotions and sales planning.
• Identify leads and prepare proposals;
• Work closely with all other departments to identify and achieve cross departmental revenue generation ideas;
• Oversee the coordination of accounts;
• Prepare weekly revenue and other reports;
• Work with other departments to maximize cross-selling opportunities and share new ideas;
• Develop and maintain good relationships that result in mutual cooperation and satisfaction with and for sponsors, clients, Astros staff, players and coaches.es

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations will be considered to assist individuals in performing the essential functions.

EDUCATION and/or EXPERIENCE:

• A minimum of 5 years of sales experience with one to two years of that time in special events sales venue/environment.
• Exceptional written and verbal skills
• Extremely creative and professional presentation style combined with a collaborative problem solving approach;
• Demonstrated history of generating new and creative sales campaigns and ideas combined with a successful track record of closing deals;
• Must be able to work evenings, weekends, and holidays, as required by the team schedule or special events schedule.
• Must be able to meet tight deadlines and work effectively in a high-pressure environment.

• Degree in Sales, marketing or related field or a combination of related education and SUCCESSFUL EXPERIENCE IN SPECIAL EVENTS SALES required;
• Strong customer satisfaction orientation;
• Strong project management skills and sales proposal experience;
• The DEMONSTRATED ability to generate new and creative sales ideas is REQUIRED.
• Proficiency in WORD, EXCEL and POWERPOINT;
• Developed network of local and national corporate contacts;
• Ability to anticipate needs
• Comfortable making difficult decisions, demonstrating and demanding excellence and executing requests in a timely, satisfactory manner.


IDEAL CANDIDATE:

The IDEAL candidate will have 5 or more years of special events sales experience, a wealth of professional sales confidence, a portfolio of potential clients and a passion for special events. All of this would be combined with the desire to turn Minute Maid Park into a marquee destination for events large and small.

Of course you will have excellent people skills or you wouldn’t be in sales and you’ll possess the ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels.

Are you self-motivated and extremely creative?

Do you have a high level of initiative and inner drive?

THESE TRAITS ARE NECESSARY TO BE HIGHLY SUCCESSFUL IN THIS ROLE.

• Proven track record of personal and team achievements, with the ability to make “IT” happen


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

Go back job listings


Sales & Marketing: Ticket Sales
Inside Sales Representative - Kansas City Royals (Kansas City, MO)

JOB SUMMARY
The Kansas City Royals seek aggressive, committed, energetic individuals to sell Royals season ticket packages and group tickets. This is an entry level position with room for advancement. We are looking for individuals that are highly motivated, competitive and committed to developing a career in the sports industry. Expected hire date is June 1, 2016.

ACCOUNTABILITIES
• Conduct telephone campaigns to acquire new business, retain current customers and generate incremental revenue.
• Make a minimum of 75-100 outbound phone calls per day
• Meet or exceed weekly, monthly and yearly ticket sales goals
• Maintain accurate documentation of all correspondence, prospects and feedback
• Assist customers in securing the preferred programs, seats and events that best fit their needs
• Provide superior service to all customers
• Represent the Club in a positive and professional manner during home games and select events
• Other related duties as required


REQUIREMENTS
• Excellent oral communication, customer service and problem solving skills
• Proven ability to meet goals and work well with co-workers and supervisors in a team environment
• Strong organizational and time management skills
• Ability to function in fast-paced environment, handles multiple projects and meet deadlines
• Proficient computer skills including experience with MS Office products such as Word, Excel and Outlook as well as ability to learn and master new software programs
• Consistent, punctual and regular attendance
• Available to work flexible hours including holidays, evenings and weekends

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in the Kansas City area?
2. Are you able to work flexible hours including holidays, evenings & weekends?
3. Are you at least 18 years old?


Apply for this position      |      Go back job listings


Sales & Marketing: Corporate Sponsorship Sales
Account Director, Corporate Partnerships - Los Angeles Dodgers (Los Angeles, CA)

Title:                           Account Director, Corporate Partnerships

Department:              Client Services

Status:                        Full Time

Reports to:                 SVP, Corporate Partnerships

Posting Date:             May 20, 2016

Deadline:                    May 30, 2016

The Account Director, Corporate Partnerships will be responsible for generating revenue through the sales of key category partnerships that incorporate Los Angeles Dodgers-controlled marketing assets. These assets include, but are not limited to, traditional signage, television, radio, print, corporate hospitality, digital, IP rights, events and promotions.

Job Functions:

  • Lead all facets of the sales cycle including prospecting, customer assessment, analysis, strategies, best practices, ROI, modeling, key industry research, marketing/sales proposals and alignment of service division for activation of assets
  • Create sales plans which are scalable for local, regional and national programs
  • Establish new corporate partnerships and renewing existing accounts to achieve annual revenue goals
  • Responsible for achieving established sales goals and budgets set by team management
  • Effectively prospecting (cold calling) local, regional and national companies for qualified sales leads and calling on executive-level decision-makers for new business opportunities
  • Maintain and report weekly sales/prospecting activity
  • Reviewing and understanding the language found in sponsorship contracts
  • Communicating with the Partnership Services Department to ensure proper fulfillment of partnership contracts to maintain current status of all proposals, presentations, and contract preparation.
  • Host and entertain prospective and current clients in suite and hospitality areas
  • Maintain responsibility over financial collections for each account sold
  • Provide input during strategic sessions to uncover new opportunities, enhancement of sponsorship inventory and sales collaterals
  • Develop business relationships with existing and potential sponsors
  • Perform related duties as assigned

Basic Requirements/Qualifications:

  • Bachelor’s Degree in Business Administration or a closely related field; MBA a plus
  • Minimum five year’s sales experience, including four years of sponsorship sales, services and activation experience within sports and media industries
  • Work experience developing planning tools, budgets and sales projections
  • Proven revenue generator with rolodex of industry contacts
  • Demonstrate strong prospecting and project management skills
  • Able to identify opportunities, develop strategies and negotiate creative solutions
  • Strong work ethic and ability to thrive in deadline-driven environment
  • Demonstrate excellent written, oral, interpersonal and communication skills
  • Proficient in Microsoft Office
  • Ability to work evenings, nights, weekends and holidays

All offers of employment are contingent upon the satisfactory completion of a background screening.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least five years of sales experience within sports or media industries?


Apply for this position      |      Go back job listings


Sales & Marketing: Event Operations/Management
Event Assistant, Metropolitan Hospitality - New York Mets (Flushing, NY)

Summary:

The Event Assistant provides event support to Event Manager, Metropolitan Hospitality, on various types of events including, corporate and social functions, trade shows, seminars, or any other type of special events. 

Responsibilities: 

  • Assist in planning and executing all Non-Game Day Events from Point of Signed Contract to Breakdown
  • Build Event Packets and Event Folders for each Client
  • Create Checklists for all Events and fulfill checklist items
  • Assist in handling Client's needs leading up to and on Event date
  • Update and send out daily Event notes
  • Create Agendas and Notes for Weekly and Monthly Meetings
  • Update Metropolitan Hospitality Monthly Calendars and Event Lead List
  • Communicate with Internal Departments: Security, Parking, Catering, Cleaning, Productions, etc. for all Event needs
  • Enter Events into NFS Catering System
  • Work with Aramark on Menu Creation, Menu Customization, and Execution of Catering Needs for all Events
  • Ensure all Event Payments are received and track all Invoices pertaining to Event
  • Send Out Client Thank-You Notes, Gifts, and Surveys upon completion of Every Event
  • Create Post Event Notes upon Completion of every Event
  • Arrange Walk-Throughs and Tours of Event Spaces for Clients and Vendors
  • Fulfill Client Ticket and Parking Requests
  • Assist in Providing Weekly, Monthly, and Yearly Reports
  • Administrative Duties: filing, mailing, faxing, & copying
  • Assist with all functions of Metropolitan Hospitality

Requirements:                                  

  • Bachelor’s Degree required
  • 1 Year of Event Experience in the Entertainment or Hospitality Industry Preferred
  • Must be able to work to the end of all Events/Promotions throughout the year as required, iincluding nights, weekends and holidays
  • Professional Demeanor and Excellent Verbal and Written Communication Skills Required
  • Must be a Creative, Detail-Oriented individual who is capable of working on multiple projects simultaneously
  • Must be Team-Oriented, outgoing, extremely motivated and able to work independently
  • Must Possess a Strong Working Knowledge of MS Office Software, with an emphasis on Excel and PowerPoint
  • Knowledge of NFS Catering System is preferred 

FLSA Status: Non-Exempt

Supervisor: Event Manager

Department: Metropolitan Hospitality

Location: Citi Field

Note: When you apply for this job online, you will be required to answer the following questions:

1. What interests you in working for Metropolitan Hospitality?
2. Describe your event and industry experience as it relates to Metropolitan Hospitality.
3. Are you available to work extended hours including nights, weekends, and holidays?
4. What are your salary expectations (range)?


Apply for this position      |      Go back job listings


Sales & Marketing: Event Operations/Management
Sales Manager, Non-Baseball Events - New York Yankees (Bronx, NY)

Description:

Generate sales and revenue by sourcing, cultivating and closing on all possible sales leads related to non-baseball events.  Coordinate all operational objectives related to events including, but not limited to: coordinating with Stadium Operations, client site visits, vendor relations and supervising events within the venue to meet contractual obligations while meeting the highest quality customer service standards.  This role will also coordinate contractual sponsorship related events and New York Yankees internal events. 

 

Primary Responsibilities:

  • Source, cultivate and close sales leads for the Non-Baseball Events department with a focus on booking non-profit and social events

  • Work with Legends Hospitality Management on menu proposals for the client

  • Present complete proposals for review

  • Create client contracts

  • Gather necessary insurance requirements and waivers from clients prior to the event

  • Track and process all deposits and monies

  • Act as client liaison following the booking of an event for all operational needs

  • Obtain final date clearance from Stadium Operations

  • Create Banquet Event Order Requests and finalize menu details with Legends Hospitality Management

  • Compile all logistical information related to the event including, but not limited to: load in, set up, execution and load out for Stadium Operations while adhering to all guidelines

  • Prepare event overviews and any other pertinent logistical information and distribute to the necessary parties

  • Input, retrieve and update event information and produce event reports through a computerized event management system

  • Finalize all event details prior to the event

  • Ensure that setup of chairs, tables, decorations or other equipment is in accordance with the requirements of the event contract

  • Be present at events as the New York Yankees client liaison to ensure a high quality event and confirm that the client’s needs are being met

  • Resolve any and all problems or complaints that may arise

  • Assist operationally as deemed by the Executive Director on large public events including, but not limited to: football, soccer or concerts

  • Assists specifically with the New Era Pinstripe Bowl game execution including, but not limited to: hotel contracts, load in and load out of off-site events, transportation of teams and hospitality including for teams and traveling party at off-site locations in New York City

  • Perform additional duties as deemed by the Executive Director of Non-Baseball Events

 

 

 

Qualifications and Experience:

 

  • Bachelor’s degree in hospitality or related field required

  • Proven sales experience required

  • 2-5 years of experience in coordinating a variety of events and activities at a convention center, hotel or other large public facility

  • Exceptional computer skills including Microsoft Excel, Microsoft Word, PowerPoint and Outlook

  • Strong written, verbal and interpersonal skills

  • Flexible work schedule

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2-5 years of experience coordinating events?
2. If you answered yes to question 1, please provide specific examples.
3. Do you have sales experience?
4. If you answered yes to question 3, please provide specific examples.
5. Do you have customer service experience?


Apply for this position      |      Go back job listings


Sales & Marketing: Database Marketing/Analytics
Part-Time Associate, CRM & Strategic Analytics - New York Yankees (Bronx, NY)

Description:
The Part-Time Associate, CRM & Strategic Analytics will be responsible for supporting the applications of the organization’s database systems with the primary emphasis on effectively assisting with Microsoft Dynamics CRM.

Primary Responsibilities:
• Perform daily database cleanup; review staff requests to correct basic contact information records in the CRM system (Microsoft Dynamics CRM) and in the ticketing system (Ticketmaster’s Archtics)
• Merge CRM duplicates and associate parent contact businesses with their related contacts
• Data entry; enter new information in CRM and perform bulk importing of data sets
• Identify data discrepancies by reviewing CRM and ticketing system for incomplete or incorrect data
• Microsoft Excel data manipulation
• Create Advanced Find queries in Microsoft CRM to provide personalized lead lists to sales reps
• Create and alter CRM charts and dashboards for sales managers and team leaders
• Assist in predictive analytics projects, such as the creation of statistical models related to ticket sales


Qualifications and Experience:
• Bachelor’s degree in related field
• Proficient in Microsoft CRM, SalesForce.Com or other CRM/database application experience, and Microsoft Excel
• 1+ years of sports or analytics industry experience
• Previous experience with Archtics ticketing system is preferred
• Ability to analyze and manipulate data into clearly understandable end user reports
• Proficient in mathematics and statistics
• Strong time management, written and communication skills
• Must be team-oriented and self-motivated and possess a positive attitude
• Must be willing to work flexible hours


This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. The River Operating Company, Inc. is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you proficient in Microsoft CRM, SalesForce.Com or other CRM/database application experience, and Microsoft Excel?
2. If you answered yes to question 1, please provide specific examples.
3. Yes/No: Are you able to analyze and manipulate data into clearly understandable end user reports?
4. If you answered yes to question 3, please provide specific examples.
5. Yes/No: Are you proficient in mathematics and statistics?
6. If you answered yes to question 5, please provide specific examples.


Apply for this position      |      Go back job listings


Sales & Marketing: Premium/Suite Sales
Specialist, Premium Sales and Service - New York Yankees (Bronx, NY)

Description: Perform all duties relating to the sale and renewal of Yankees Premium inventory inclusive of Legends, Champions, Delta SKY360° and Field MVP seating along with Annual Luxury Suites and Individual Game Suites.

 

Primary Responsibilities:

  • Identify and sell available premium seating inventory

  • Generate qualified premium seating leads via outbound calls, meetings, in-game entertaining and networking

  • Assist with the development of premium seating sales plans

  • Maintain an active role in the renewal process for all premium seating inventory

  • Develop and maintain concise weekly sales reports for all inventory areas

  • Maintain a high level of customer service to premium clients

  • Work with internal groups to ensure efficient and quality servicing of accounts including, but not limited to, ticket distribution, complaint resolution, suggestions and contract administration

  • Participate in game day activities, promotions and sales for all events

  • Other duties as assigned

Qualifications and Experience:

  • Bachelor's degree in Sports Management or related field

  • Minimum of three years sales experience; sports or entertainment industry preferred

  • Experience selling in the New York market preferred

  • Demonstrated customer service experience

  • Strong written, verbal and interpersonal skills

  • Proficiency in Microsoft CRM and Archtics Ticketing Systems

  • Proficiency in MS Office (Word, Excel, Access and PowerPoint)

  • Ability to multi-task and prioritize

  • Requires continual attention to detail and high level of organization

  • Proven ability to maintain confidential and sensitive information

  • Flexible work schedule

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked full-time in sales for a professional sports organization for three or more years?
2. If you answered yes to question one, please provide examples.
3. Yes/No: Do you have experience selling in the NY market?
4. If you answered yes to question three, please provide examples.


Apply for this position      |      Go back job listings


Sales & Marketing: Mascot
Mascot - Florida - Pittsburgh Pirates (Bradenton, FL)

Job Summary

This position is responsible for providing entertainment primarily as Marty the Marauder for Pittsburgh Pirates and Bradenton Marauders fans in Florida during game day performances and outside appearances. This position is also responsible for: maintaining costumes, props and signs and developing and performing skits.

Responsibilities:

  • Perform at all Pirates Spring Training and Bradenton Marauders home games, which includes: pre-game activities, post-game activities, in-game contests, skits, and group sales or sponsor-related events.
  • Make outside appearances as requested throughout the year.
  • Administer minor costume maintenance and care, including washing and drying the costume on a regular basis.
  • Maintain props and signs.
  • Develop, create and execute new performance skits.
  • Entertain the crowd.7Assist with purchase of props.
  • All other duties as assigned by the Coordinator, Marketing & Community Relations

QualificationsRequired:

  • Candidates must be at least 16 years of age.
  • Flexible work schedule - availability to work nights and weekends.

Desired:

  • Minimum of 1 year experience as a mascot or cheerleader with a sports organization or university.
  • Gymnastics and dance experience.
  • Choreographer or Skit Writing experience.

Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Client Sales and Services Associate - Seattle Mariners (Seattle, WA)

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Client Sales and Services Associate is responsible for generating new and renewal season ticket, group and suite revenue for the Seattle Mariners, and is responsible for individual calling and ticket sales goals.  In addition, Associates provide exceptional customer service on general inbound calls and e-mail inquiries by consistently delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggesting alternatives and providing solutions.  The Associate candidate is a highly motivated individual who is looking for a tremendous career opportunity and is ready to take his/her first step into a sports career. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization. 

What You Will Do

  • Consistently deliver an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.

  • Generate new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partner with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.

  • Meet and frequently exceed assigned calling and sales revenue goals.  Combined outbound and inbound call goal will reach or exceed 100 calls per day. 

  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle.  Demonstrate the ability to navigate and successfully use all job related systems.

  • Receive inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries.  Resolve customer inquiries in a professional and timely manner.

  • Respond to customer e-mails and voicemails in an appropriate and timely manner.  Adhere to standard procedures and policies relative to customer communications.

  • Assume other duties and responsibilities as assigned.

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • 4-year degree with demonstrated academic excellence.

  • 1-2 years’ experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.

  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).  Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Pension Plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

To apply for this opportunity, please click on this link:  SeattleMarinersClientSalesandServicesAssociate

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?
2. Do you possess the required qualifications and skills as detailed in the Job Description?
3. Do you have an interest in Sales?
4. Do you understand that in order to apply for this position you must follow the link included in the Job Description?
5. Are you available to start work in Seattle, WA in August 2016?


Apply for this position      |      Go back job listings


Sales & Marketing: Client Relations/Customer Service
Customer Engagement Coordinator - Seattle Mariners (Seattle, WA)

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Customer Engagement Team.  As a member of this team, you will help shape our business processes and deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Customer Engagement Coordinator consistently delivers a positive customer experience, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.  In this position, you are fully immersed in all facets of customer sales and service support, and are actively engaged and passionate about relentlessly pursuing the best possible experience for Mariners fans and employees via in person interaction, phone, email and chat platforms. 

What You Will Do 

  • Uphold an extraordinary level of customer service to internal and external clients.

  • Respond directly to customer e-mails and voicemails, and manage reporting for all activities.

  • Assist with the writing, editing and delivery of all client communications and sales materials, including website content.

  • Oversee the customer survey framework and various processes related to requesting, reporting and analyzing information on service delivery, customer experience and overall satisfaction.

  • Maintain library of documents and photos relevant to department activities.

  • Support sales team in all aspects of sales and service including, but not limited to, training for Customer Relationship Management (CRM) software, ticketing system and website and web app functionality.

  • Creatively enhance customer experience for season tickets holders, suite holders, group leaders and other fans by thoroughly understanding the customer and solving customer problems before they happen.

  • Assist with creation and fulfillment of all client gifts and special events.

  • Plan and execute all sales and service events. 

  • Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution and managing client appreciation events and in-game experiences. 

  • Track and manage all aspects of Corporate Package Sales and Service including proposal, contract and invoice creation and suite and ticket reservations and delivery.

  • Sell and process orders for additional single-game Premium Club tickets.

  • Manage reservations for pregame meetings in Suite Level conference rooms.

  • Maintain and update system for in-game scoreboard messages.

  • Review and streamline all internal and external processes.

  • Make actionable and insightful recommendations for new products and enhancements.

  • Represent the organization in a positive and professional manner at all times. 

  • Other duties as assigned.

How You Will Do It

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Communicate:  Overcome objections with varying customer demographics and deliver crucial conversations with customers, driving desired behaviors through relationship management and engaged communications.  Speak persuasively in positive or negative situations.  Write clearly and informatively, varying writing style to meet needs.  Present numerical data effectively. 

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

    What You Have

  • Bachelor’s degree.

  • 1-2 years of proven customer service and/or sale support experience, preferably in the sports, hospitality or entertainment industry.

  • Ability to create “Wow” moments for customers and demonstrated creativity and initiative in finding solutions to problems.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.  Ability to multi-task and prioritize work with minimal oversight.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Excellent skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

  • Familiarity with technology, including the use of social media platforms and web applications.

  • Experience adhering to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Pension Plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

To apply for this opportunity, please click on this link:   SeattleMarinersCustomerEngagementCoordinator

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?


Apply for this position      |      Go back job listings


Sales & Marketing: Business Development
Business Development Associate - Sports Info Solutions (Coplay, PA)

Company Overview

Sports Info Solutions (SIS) opened its doors back in 2002 and has been on the leading edge of the advanced statistical study of sports ever since. The company’s mission is to provide the most accurate, in-depth, timely sports data, including cutting-edge research and analysis, striving to educate professional teams and the public about sports analytics.

SIS employs a staff of expert scouts and an army of highly trained video scouts who conduct several passes of each game, recording everything from basic box score data to times and locations of balls in play, pitch types and locations, defensive shifts, and much more.

The company’s analysts and programmers dissect data, producing a variety of predictive studies and analytics, including Defensive Runs Saved. Defensive Runs Saved estimates the number of runs a defender saves or costs his teams because of his ability to convert balls in play into outs, defend bunts, turn double plays, prevent baserunner advancements, and several other factors. A couple of the more recent advancements are Strike Zone Plus/Minus—which measures the number of extra strikes drawn because of the framing tendencies of catchers, pitchers, batters, and umpires—and Stolen Base Red Light/Green Light—which predicts baserunner success rates on stolen bases against various pitcher-catcher combinations, even if they have never faced each other.

Business Development Associate

Position Overview

Would you be interested in working closely with a small team to bring sabermetrics to a larger audience?  Sports Info Solutions is seeking a full-time Sales Associate to work out of our Lehigh Valley, PA office. This is a great opportunity in a casual office environment with the leading provider of in-depth sports statistics.

The candidate will develop new sales opportunities as well as help maintain existing client relationships. Strong candidates will possess a self-motivated attitude, great communication skills, and be able to work in a collaborative team environment or independently as needed.

Responsibilities:

  • Build new business relationships independently or as part of a sales team
  • Maintain and expand existing client relationships
  • Assist with marketing efforts and represent the company in professional settings
  • Communicate with clients and prospects in person, over the phone, and over email
  • Educate current and future clients on cutting-edge data and analytics from SIS
  • Collaborate with SIS Operations, R&D, and IT colleagues to build new products and fulfill customer needs
  • Travel to meet with clients as needed

Qualifications:

  • A firm grasp on the baseball and football, fantasy sports, and sports media industries, including the latest sabermetrics research
  • Open-minded approach and ability to think creatively to anticipate client and industry demands
  • Outgoing personality and flexible sales style to engage with a wide variety of prospective clients
  • Professional demeanor with excellent verbal and written communication skills
  • Strong organizational skills as well as diligence and high attention to detail
  • Initiative to voluntarily commit long hours, nights, and weekends when needed
  • Proficient in Microsoft software, including Word, Excel, and PowerPoint

Apply for this position      |      Go back job listings


Sales & Marketing: Game Operations/Presentation
Family Pavilion Host - St. Louis Cardinals (St. Louis, MO)

Summary of Responsibilities:

Assist and provide excellent customer service to Family Pavilion patrons, maintain and safely operate the various games and attractions in the area, process timely and efficient transactions, and maintain a safe, clean, comfortable venue for customers’ entertainment.

Essential Functions of the Job:
• Greet customers, assist them with their needs at the venue, and answer their questions to provide excellent customer service.
• Monitor the area and equipment to protect against damage.
• Process transactions through the POS system.
• Consistently clean and straighten the area and its games and attractions to provide a safe, clean, comfortable venue to enhance customers’ experience.
• Maintain and operate all games and attractions to provide an enjoyable experience for the fans.

Education and Experience Preferred:
• High School Diploma or equivalency.
• 1+ years of work experience in an entertainment venue.
• Customer service experience.
• Cashier experience.
• Excellent communication skills (verbal and written).
• Excellent organizational skills.
• Ability to multi-task in fast paced environment.
• Ability to lift and /or carry at least 10lbs consistently.
• Ability to stand on feet for long periods of time.

Minimum Education and Experience Required:
• Currently attending High School.
• General work experience.
• Customer service experience.
• Good communication skills (verbal and written).
• Good organizational skills.
• Ability to multi-task in fast paced environment.
• Ability to lift and /or carry at least 10lbs consistently.
• Ability to stand on feet for long periods of time.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a High School Diploma or equivalent, or are you currently attending high school? If yes, please explain.
2. Yes or No: Do you have customer service experience? If yes, please explain.


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
*Ticket Sales Representative - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking a candidate for a Membership Specialist (January - September) to sell ticket packs and plans for the 2016 season.

Responsibilities include but are not limited to:
- Selling a variety of ticket options from single game tickets to ticket plans over the phone or in person through appointments at Tropicana Field
- Providing customer service for any ticket related issues or questions
- Responsible for maintaining a database of contacts, sales contacts, and sales reports
- Representing the Ticket Sales department at various promotional events and in-game sales tables

Required knowledge/skills/job qualifications:
- Bachelor’s Degree with performance track record focused on excellence
- Passion for a career in the sales & sports profession
- Excellent verbal and written communication skills
- Previous experience in a Part Time, Full Time or Internship role in Team Sports a plus
- Ability to work well with teammates and towards team goals
- The ability to work evenings and weekends
- Successful candidates must be able to process information quickly and accurately, and exhibit an eagerness to learn best sales techniques from more senior personnel
- Enthusiasm, determination & professionalism in dealing with prospects and clients in a proactive manner
- Candidates with high levels of optimism and persuasiveness will have greater success
- Previous examples of leadership roles assumed and/or initiative taken
- Proficiency in Microsoft Office applications

All offers contingent on satisfactory background check.

All candidates must submit a Youtube video elevator pitch answering the following questions:
•Your Name
•Your School
•Graduation Date
•Why you are passionate about baseball and sales

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please include your YouTube video elevator pitch link here:


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Operations
*Box Office Ticket Seller - Tampa Bay Rays (St. Petersburg, FL)

The Tampa Bay Rays are seeking energetic team players for game day/night positions during the 2016 season.

We are looking for outgoing, professional, reliable, and conscientious individuals to round out our part-time box office staff. Employees would be needed for help on event dates during the regular season, including evenings and weekends.

Qualified individuals will be responsible for (but not limited to) selling tickets to customers as they walk up to the box office. Potential candidates must have strong customer service, data entry skills, work well in a fast-paced environment, strong computer skills and have cash-handling ability.  Punctuality and reliability a must. Applicants must be available on evenings and weekends for consideration.

All offers contingent on satisfactory background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you available to work evenings and weekends?
2. YES/NO: Do you have ticketing experience?
3. YES/NO: Do you have cash handling experience?
4. YES/NO: Are you able to work outside?


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales
Inside Sales Representative - Washington Nationals (Washington, DC)

Summary:

Reporting to Manager of Sales Development, the Inside Sales Representative participates in a sales development program geared to prepare entry level candidates for a career within the sports sales industry.

The Washington Nationals are seeking motivated and driven individuals to join the Nationals Inside Sales Department. These individuals will receive detailed and comprehensive sports sales training with a strong focus on developing the skills necessary to become an industry sales leader. The training will benefit the individual’s career growth as a full menu sports sales representative.  Day to day leadership is provided by the Manager of Sales Development.

This position starts in June, 2016 and is a commission driven, part-time position.

Essential Duties and Responsibilities:

Ticket Sales and Service

  • Sell new full season tickets, partial season tickets, group tickets, and premium seats including nightly suites.
  • Establishes relationships by making outbound phone calls, setting face to face appointments, and booking ballpark tours to current and prospective clients.
  • Meet or exceed daily outbound call volume as set by Manager, Sales Development.
  • Work games, nights, weekends, and holidays as assigned.
  • Meets or exceeds weekly and monthly sales goals.
  • Provides excellent customer service at all times on the phone and in person at Nationals Park
  • Present self in professional manner, and show ability to interact with all levels of the organization.
  • Actively assists customer service efforts by emailing and mailing invoices, tickets, or promotion materials to current and prospective clients.
  • Display high level of integrity, positivity, and accountability in all aspects of the job.

Maintain Accurate Records                                                                       

  • Maintains computerized records of all season ticket customers and prospective clients with our CRM system.

Thrive in a Team Setting

  • Must be team-orientated, and able to work well in team environment.
  • Performs gameday duties such as visiting clients, providing customer service at the sales table, or answering inbound phone calls.
  • Actively assists with non-game events, such as NatsFest, Picnic at the Park, Select-A-Seat.
  • Represents the Washington Nationals organization at offsite community events promoting Nationals ticket opportunities.
  • Perform other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree in Business, Sports Management, or related field.
  • Sales Experience preferred

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Attention to detail including excellent time management and organizational skills.
  • Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases).
  • Strong communication skills as well as very strong interpersonal skills.
  • Demonstrate ability to deliver effective results and meet tight deadlines in a sales environment.
  • Strong work ethic and passion to build a career in professional sports sales.
  • This position requires some traveling around the ballpark to visit clients during home games, with the ability to escort and show clients different aspects of the ballpark.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please explain what you hope to receive out of this position in the space below...
2. Yes/No. Do you have any prior Sales experience? If yes, please explain in the space provided.


Apply for this position      |      Go back job listings


Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships - Washington Nationals (Washington, DC)

Summary:

Are you a dedicated professional with proven sales skills and a blossoming track record in the world of sports and entertainment?  We are looking for an individual who is a creative, motivated self-starter for our Corporate Partnerships department.

Reporting to the Director of Corporate Partnerships, the Manager of Corporate Partnerships is responsible for selling all available inventory, with a focus on the local (Washington DC DMA)  business community, across the various channels of Nationals products including in-park, radio, hospitality,  and internet/new media.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Identify and target potential corporate sponsors at the national and local (DC DMA) level.
  • Drive strategic lead generation through category analysis and proactive prospect engagement; identify and solicit up to 25 new leads per week.
  • Develop, write and present compelling corporate sponsorship and sales proposals to key clients.
  • In conjunction with departmental resources, ensure the goals and marketing commitments developed for each client are being met, including any review/reporting requirements.
  • Create new sales collateral or modify existing collateral as required.
  • Retain and grow an assigned book of sponsorship business.
  • Serve as the liaison between the Corporate Partnerships Department and team concessionaire (Levy).
  • Work with the other members of the partnerships and marketing departments in the analysis, acquisition and implementation of other strategic properties consistent with departmental objectives and structure.
  • Demonstrate ability to work with all personality types at the staff and management levels.
  • Liaise with other departments to maximize cross-selling opportunities and share
    new ideas.
  • Evaluate client satisfaction.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree or equivalent military experience.
  • Minimum of 4 years of experience in a high energy sales position, preferably sponsorship, premium or suite sales.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent network of local and regional corporate contacts.
  • Strong conceptual and strategic skills, and ability to think “outside the box,” and strong customer satisfaction orientation.
  • Possess the ability to establish relationships within all levels of the company as well as with sponsors and clients.
  • Ability to meet challenging sales objectives in a high profile, competitive marketplace.
  • Comfortable managing tight deadlines and meeting aggressive sales goals and expectations.
  • Demonstrate creativity in the development of innovative and effective sales campaigns.
  • Strong sales proposal experience and presentation experience.
  • Must be able to work evenings and weekends as required and light travel, as needed.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred:

  • Master’s Degree
  • Proficiency in using MSWord, Excel, PowerPoint
  • Knowledge and passion for Major League Baseball

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 4 years experience in a high energy sales position? If yes, please explain here...


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales Management
Senior Manager, Group Sales - Washington Nationals (Washington, DC)

Summary:

The Senior Manager, Group Sales is responsible for managing all organizational group ticket sales for the Washington Nationals.  Core responsibilities include establishing group ticket sales goals, strategies and departmental activity metrics, day-to-day supervision of all Group Sales team members, and maintaining close working relationships with the Director, Ticket Sales and Sr. Director, Ticket Operations (including Ticket Operations team members) in order to ensure maximization of group sales ticket revenue.  This position will report to the Director, Ticket Sales as a strategic partner with the Vice President, Ticket Sales, Service & Operations and other organizational Vice Presidents to effectively position and promote the Nationals in the marketplace.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Directly manage group sales staff:  Sr. Account and/or Account Executives.
  • Lead and develop staff through: hiring, training, supervising, managing, reviewing and promoting.
  • Promote a culture of innovation, where new group programs and offerings are created, existing programs are enhanced and new ideas are constantly explored.
  • Support group sales staff on calls, appointments and ballpark tours, as needed.
  • Collaborate with Marketing, Promotions, Creative, Communications, Ballpark Operations and Corporate Partnership departments in order to establish and execute major group theme nights.
  • Assist Business Strategy & Analytics team in creation of annual group ticket/hospitality pricing model.
  • Generate new/increased group sales revenue opportunities through: daily staff leadership, implementation of best sales practices, development of sales strategies, increased sales training, inventory maximization and results tracking.
  • Maintain a focus on outbound group sales/marketing efforts, including team website, e-marketing campaigns, direct mail campaigns, prospect and lead generation, data capture and database management.
  • Assist in developing creative group sales strategies that incorporate business technology tools, including CRM.
  • Develop strategies, procedures, and goals to increase organizational group sales results across all departments.
  • Maintain league leading standards for customer service.
  • Help manage an annual group ticket sales budget that delineates sales by product category (i.e., group tickets, group theme nights, fundraisers, B2B/Coupon Codes, nightly/party suites, etc.)
  • Maintain well-organized inventories of sales tools, game day assets/Fan Experience Packages and hospitality areas, to ensure optimal sell-thru rate and maximize revenues.
  • Deliver prompt and accurate reports to the Director, Ticket Sales (campaign long, monthly, weekly, daily)
    • Sales projections
    • Actual sales and expenses versus budget
    • Pacing toward goal
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s degree or equivalent military experience
  • Minimum of five (5) years work experience in professional sports ticket sales and customer service.
  • Minimum of four (4) years work experience specifically in professional sports group or premium group sales.
  • Experience in sales and sales management training.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Proven ability to meet deadlines and quotas.
  • Strong organizational skills, time management skills and attention to detail.
  • Proficient computer skills, including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs including Tickets.com and Microsoft CRM.
  • Excellent oral and written communication skills
  • Excellent customer service problem solving skills.
  • Ability to support multiple high level executive positions.
  • Basic mathematical and writing skills.
  • Able to travel around the ballpark visiting group, suite and hospitality area clients during home games and able to escort and show potential group customers various group outing options around the ballpark.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Ability to build and maintain strong intra-departmental working relationships.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Apply for this position      |      Go back job listings


 

Sports Jobs Board Powered by TeamWorkOnline.com


Technical problems? Contact the TeamWorkOnline webmaster / FAQ

TeamWorkOnline Privacy Policy (popup window)