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Current available jobs in Sales & Marketing:


» Special Events Coordinator - Houston Astros (Houston, TX)
» In-Game EMCEE - Kansas City Royals (Kansas City, MO)
» Angels Baseball - Part-Time Ticket Seller - Los Angeles Angels of Anaheim (Anaheim, CA)
» Coordinator, Sponsorship Analyst - New York Mets (Flushing, NY)
» Director, Client Services - New York Mets (Flushing, NY)
» Coordinator, Premium Sales and Service - New York Yankees (Bronx, NY)
» Account Executive - Oakland Athletics (Oakland, CA)
» Ticket Sales Consultant - Salt River Fields: Spring Training Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)
» Inside Sales Representative - San Diego Padres (San Diego, CA)
» Sponsorship Senior Account Executive - San Francisco Giants (San Francisco, CA)
» Assistant Ticket Manager - Washington Nationals (Washington, DC)
» Ticket Specialist - Washington Nationals Baseball Club, LLC (Washington, DC)



Sales & Marketing: Event Operations/Management
Special Events Coordinator - Houston Astros (Houston, TX)

SPECIAL EVENTS COORDINATOR
Department: Special Events Operations
Supervisor: Director, Special Events & Tours
Classification: Full Time/Exempt

Summary

This position will be responsible for developing and maximizing (non baseball) revenue, as well as coordinate special events and conference center meetings.

Essential Functions

Conference Center and Special Events Coordinator
• Maintain, service existing accounts and coordinate on site events.
• Responsible for maintaining existing accounts and generating repeat business as well as new sales from each.
• Conduct on site client tours of ballpark.
• Assist in creating and coordinating client sales events.
• Assist department’s sales goals by generating new sales and developing new business streams and sources.

Operations, Customer Service and Administration
• Prepare and distribute contracts, reports, event sheets, audio visual requests, special projects and related material for department staff as requested.
• Maintain existing database and use as tool for generating sales and maintaining events.
• Complete all aspects of event coordination for client events at the ballpark.
• Actively coordinate of some facets of events before and during the actual event.
• Provide superior customer service to clients and prospects.
• Contribute positively to the special events team atmosphere by developing a strong working relationship within the office.
• Create CAD diagrams related to events.

Performs other related duties as assigned or requested.

Qualifications: Required Competencies & Skills

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be considered to assist individuals in performing the essential functions.

• Flexibility and willingness to work long hours, evenings and weekends.
• Experience in sales and event coordination
• High level of demonstrated professionalism, integrity, ability to maintain sensitive information and appropriate decorum.
• Ability to develop and maintain good relationships with clients, sponsors and staff members
• Creative, energetic and proactive approach to work.
• Ability to anticipate and make recommendations based upon the needs of clients
• Comfortable making and executing requests.
• Strong relationship-building skills.

Education and Experience:

• Bachelor’s in marketing, sales, hotel/restaurant management, business administration or related field.
• Minimum of 2-3 years experience in hospitality, special events environment, sports or entertainment experience.
• Must be able to demonstrate (by way of examples and/or experience) a high level of organization and special event sales resourcefulness.
• Demonstrated quick learner with ability to handle multiple projects and meet deadlines.
• Demonstrated ability to work well with different personalities.
• Must be proficient with Microsoft Word, Excel, and PowerPoint.
• Strong writing and organizational skills.
• Creative marketing and special events minded individual.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Employee will be required to frequently stand, sit, walk, speak and hear.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position will work in an office and stadium environment. The noise level is usually moderate but can be loud within the stadium environment.
• Must be able to work in all types of outdoor weather conditions and within a stadium environment.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have a Bachelor's in marketing, sales, hotel/restaurant management, business administration or a related field?
2. Yes/No Do you have a minimum of 2-3 years experience in hospitality or special events environment; sports or entertainment experience?
3. What is your minimum salary requirement?


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Sales & Marketing: Fan Development
In-Game EMCEE - Kansas City Royals (Kansas City, MO)

JOB SUMMARY:
To communicate promotional messages and/or content in a fun, creative and innovative way that enhances the fan, sponsor, and team experience.

QUALIFICATIONS:
• Enjoys and demonstrates a passion for being a part of the Royals organization and for the sport of baseball
• Competent knowledge of baseball and the Royals organization
• Able to commit to all 81 Royals regular season home games and maintain a flexible schedule throughout the season
• Possesses a great voice that commands attention and delivers assigned messages with impact
• Brings on-going creativity to the role by constantly searching for ways to reinvent themselves while staying within the framework of their character
• Possesses the intelligence necessary to comprehend scripts and adapt quickly to changes
• Possesses a personality that engages and promotes interaction with fans
• Other duties and responsibilities as assigned by the Senior Director of Event Presentation and Production

REQUIREMENTS:
• Must be 18 years of age or older
• Previous experience as a host or emcee in various capacities
• Comfortable in front of large crowds
• Strong time management and communication skills
• Must be able to take direction along with constructive criticism from supervisors
• Competent knowledge of baseball and the Royals organization
• Applicants must submit:
  o Resume
  o Cover Letter
  o Head shot AND full-body photo
  o Sample of work on DVD (must be a minimum of 3 minutes in length)

Submission Address:
    Attn: Emcee Coordinator
    Kansas City Royals
    One Royal Way
    Kansas City, MO 64129
 

Deadline: TBD
(The Royals reserve the right to terminate the application process if the organization chooses an applicant prior to such date.)


Applicants must send in their head shot, full-body photo and DVD in order to be considered for this position.
Please send to: One Royal Way, Attn: Emcee Coordinator, Kansas City, MO 64129

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you 18 years of age or older?
2. Do you have previous experience as a host or emcee?
3. Do you have competent knowledge of baseball and the Royals organization?


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Sales & Marketing: Ticket Sales
Angels Baseball - Part-Time Ticket Seller - Los Angeles Angels of Anaheim (Anaheim, CA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have experience handling cash?
2. Yes or No: Do you have experience using Ticketmaster?


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Sales & Marketing: Database Marketing/Analytics
Coordinator, Sponsorship Analyst - New York Mets (Flushing, NY)

Title: Coordinator, Sponsorship Analyst
Department: Corporate Partnerships Sales & Services
Location: Citi Field
Report to: Vice President, Corporate Partnerships Sales & Services
FLSA Status: Exempt

Summary:
The Coordinator, Sponsorship Analyst will help administer and maintain the department’s CRM system, while working to organize and model customer, transactional, and financial data to support business decisions, sales, and marketing strategy.

Essential Duties and Responsibilities:
• Input and update contact information, sales opportunities, billing information, and distribution lists in the CRM system
• Contribute to the development of CRM / SQL / .net reports and dashboards
• Learn, document, and support proper CRM business practices
• Analyze Repucom, Scarborough, and Turnkey data and assist the sponsorship team in translating the information to clients and prospective clients
• Support other sales administration tasks as needed
• Stay abreast of current developments in the field of statistical sports and industry research and integrate these into our sales processes
• Perform and communicate statistical studies on subjects of interest in Baseball
• Generate statistical reports and provide access to statistical information for the corporate sales and service staff
• Liaison with Business Analytics Department

Qualifications:
• Experience working in a project-based environment with emphasis on meeting deadlines
• Excellent written and verbal communication skills
• Detail-oriented with good organizational skills, ability to multi-task
• Computer Science, Business Technology, Management Information Systems or a related field is preferred; MA or doctoral degree in Statistics and/or Mathematics is a plus


Education and / or Experience:
• Bachelor’s Degree in Computer Science, Economics, Business, Engineering or related field

Computer Skills:
• Experience with SQL or other database querying language
• Strong Microsoft Excel Skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working with a CRM solution?
2. Have you done a research or analytics project for a corporation?
3. How would you describe your work style?
4. Explain the type of work you do now and the types of interactions you have with others.
5. What interests you about this position and working for the Mets?
6. What is your salary expectation for this position?


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Sales & Marketing: Corporate Sponsorship Sales
Director, Client Services - New York Mets (Flushing, NY)

Job Title: Director, Client Services
Department: Corporate Partnership Sales & Services
Location: Citi Field
Report to: Vice President, Corporate Partnership Sales & Services
FLSA Status: Exempt
Prepared Date: July 2014

Summary:
Oversee the Corporate Service staff with the focus on creating and growing mutually beneficial long-term partnerships while also providing unparalleled customer service.

Essential Duties and Responsibilities:
• Coordinate execution of all deliverables of corporate partnerships including in-stadium signage, television, and print advertising, promotional days, digital media, etc.
• Maintain consistent high-level communication with our key partners
• Appropriately delegate service duties to staff to optimize results
• Communicate with internal departments and media partners to explain our team and partner objectives
• Innovate new ideas and concepts for recaps, hospitality, ROI tracking, etc.
• Assist Vice President with other related day-to-day tasks in the management of our sponsorship portfolio (i.e., support on key renewals, client hostings, etc.)
• Assist in the creation and implementation of a department budget

Supervisory Responsibilities:
• Complete Performance Appraisals in conjunction with Vice President, Corporate Partnership Sales & Services.
• Additional responsibilities TBD

Qualifications:
• Bachelor’s degree required
• A minimum of five (5) years of experience working in the sports marketplace with a complete understanding of the Service environment.
• Ability to establish and maintain strong relationships with corporate clients and co-workers.
• Superior interpersonal skills.
• Excellent written and verbal communication skill required.
• Solid planning and organizational abilities.
• Must be willing to work extended hours necessary to achieve personal and department goals.
• Strong knowledge of MS Office with an emphasis on Excel, Word, and PowerPoint.
• Driver’s license required.


Physical Demands:
• While performing the duties of this job, the employee is regularly required to stand and walk for long periods of time. The employee is frequently required to sit and must regularly lift and/or move up to 25 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary expectation?
2. Describe your Corporate Partnerships/Sales & Services background as it relates to this position.
3. Describe how you would handle a difficult client.
4. Do you have the ability to work nights and weekends?
5. How would you describe your work style?


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Sales & Marketing: Premium/Suite Service
Coordinator, Premium Sales and Service - New York Yankees (Bronx, NY)

Description: Responsible for assisting the Premium Sales and Service Team with ticket fulfillment, tracking and reporting of revenue.

Primary Responsibilities:

  • Assist Premium Sales and Service Managers in planning, execution and tracking success of sales and service events with utilization of Microsoft CRM
  • Work closely with the sales manager to track receivables and secure payment for all Premium accounts
  • Work with all members of the Premium Sales and Service department to provide the highest level of customer service and fulfillment to luxury seat and suite holders
  • Develop reports that include, but are not limited to, recap and success of all Premium Sales and Service events
  • Track and manage all new business for the Premium Sales and Service department
  • Responsible for game/event duties as needed for sales, customer service, and will call
  • Other duties as assigned
     

Qualifications and Experience:

  • Bachelors degree in Sports Management or a related field
  • Proven experience with Archtics and Microsoft CRM
  • Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint)
  • Minimum 2 years experience in ticket servicing preferred
  • Ability to multitask and prioritize
  • Strong written, verbal and interpersonal skills
  • Requires Continual attention to detail and a high level of organization
  • Flexible work schedule and ability to work in an outside stadium environment

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. The New York Yankees is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have proven experience with Archtics and Microsoft CRM?
2. If you answered yes to question one, please provide examples.
3. Yes/No: Do you have a minimum of two years experience in ticket servicing?
4. If you answered yes to question three, please provide examples.
5. Yes/ No: Do you meet all of the qualifications for this position?


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Sales & Marketing: Ticket Sales
Account Executive - Oakland Athletics (Oakland, CA)

The Account Executive is responsible for maximizing revenue for the Ticket Sales Department through the sale of season tickets, group tickets, and suites.  Essential duties of this position include, but are not limited to:

• Selling season tickets, group tickets, and suites to customers via outbound phone calls, face-to-face appointments, game day marketing, off-site networking events, and incoming inquiries
• Reaching all individual revenue goals with integrity, and by working within the system outlined by management
• Ensuring repeat business by providing superior customer service to clients, including game day visits
• Performing game day duties including visiting clients, staffing the sales table, and assisting with various department and company events
• Engaging in civic activities, attending community events, and representing the A’s at off-site events
• Compliance with CRM, including maintaining an accurate dashboard; working within the system on all campaigns and initiatives; and properly documenting activities, touch points, rewards/gifts, etc.
• Compliance with department policies and guidelines
• Performing additional duties as assigned

Performance Measurements
The Account Executive will be expected to reach their season ticket, group ticket, and suite goals. 

The Account Executive must be able to work non-traditional hours.  This includes game day duties, as well as off-site events on non game days.
 


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Sales & Marketing: Ticket Sales
Ticket Sales Consultant - Salt River Fields: Spring Training Home of the Arizona Diamondbacks and Colorado Rockies (Scottsdale, AZ)

Job Description

The selected candidates will participate in a 6-month growth-oriented sports sales career development program. Participation in this program will include sales training from the Arizona Diamondbacks and exposure to selling some of the most highly sought after tickets in Spring Training. This is an entry level position focused on selling season, single-game, and group tickets. Sales will be focused through outbound and inbound calls in addition to in-person meetings at the ballpark. This program provides training, teaches sales fundamentals and presentation skills. The intent of the program is to expand the employee's ability to a level that will merit consideration to a full time sales position within the sports marketing industry.

Pay will be $9.00/hour plus commission and bonus opportunities. No other benefits will be offered. The average work week will be 40 hours leading up to Spring Training; however, the employee’s schedule is always subject to operational needs and will go under 40 hours per week at times. Relocation will be at candidate’s expense.

Responsibilities
• Make a minimum of 40-50 outbound sales calls daily from provided lists to individual buyers, businesses, schools, canceled plans as well as referrals.
• Proactively develop new sales leads daily.
• Meet or exceed daily, weekly, monthly and season sales goals.
• Schedule appointments, conduct ballpark tours, and sell ticket packages.
• Provide superior customer service to clients, existing ticket holders, prospects and any inbound calls.
• Represent Salt River Fields, the Arizona Diamondbacks and Colorado Rockies in the most positive way on game days when interacting with clients and prospects.
• Attend daily and weekly meetings and training sessions.
• Work various events at SRF on weekends and nights as needed.
• Other duties as assigned.

Qualifications
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Strong communication skills
• Strong desire to work in sports
• Customer service or sales experience
• Motivated to learn and take direction

Preferences
• Proficiency in Microsoft Office Suite
• CRM or ticket system experience

*A cover letter is strongly recommended with your online submission.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you accept that this position is a temporary, seasonal position with no relocation assistance? YES or NO
2. Can you pass a pre-employment background check and drug screening? YES or NO


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Sales & Marketing: Ticket Sales
Inside Sales Representative - San Diego Padres (San Diego, CA)

Please No Phone Calls or Emails.

JOB DESCRIPTION:
If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the San Diego Padres have an open door. This is an entry-level position focused on making outbound phones calls to fans and local businesses in an effort to set face to face appointments for the Membership Development Account Executives. Throughout the program, the individual will be responsible for an individual goal and top performers will be considered for growth opportunities within the San Diego Padres organization. As a whole, the Inside Sales department is designed to build a career foundation for ambitious individuals looking to make an impact in the sports industry.

JOB RESPONSIBILITIES:
• Reports daily to the Inside Sales Manager
• Makes 80-100 telephone sales calls per shift from provided lists to set up face to face appointments to be run by Membership Development Account Executives
• Provides top notch customer service to callers from our main ticket line as well as maximizes sales from this source
• Represents the Padres in the most positive way on game days when interacting with clients and prospects at Padres sales tables or at their seats
• Additional responsibilities as assigned by the Inside Sales Manager

QUALIFICATIONS:
• A strong desire to start a career with a team that has ample opportunity for growth. Must possess a strong commitment to the sports industry, a passion for sales, a strong work ethic, competitiveness, a positive team first attitude, and a thirst to learn

• Individuals must be self-starters and comfortable making cold calls
• College degree preferred/currently enrolled in a university or equivalent experience
• Fluently bilingual in English/Spanish a plus
• Individuals must be proficient in Microsoft Office including Word, Excel, and Outlook.
 

The San Diego Padres are an Equal Opportunity Employer.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Where did you graduate from college?
2. Do you speak and write fluent Spanish?
3. What was your best learning experience working in sports?
4. Why do you think you’d be successful in sales?
5. Why the San Diego Padres?


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Sales & Marketing: Sponsorship Services/Activation
Sponsorship Senior Account Executive - San Francisco Giants (San Francisco, CA)

Position: Sponsorship Senior Account Executive
Reports To: Director, Sponsorship Sales
Department: Corporate Sponsorship
Status: Exempt
Position Type: Full-Time


Position Summary:
The San Francisco Giants are seeking an experienced sponsorship sales and business development executive. This position will focus primarily on identifying potential sponsors, growing existing sponsors, developing targeted marketing programs and servicing accounts for all Giants-related events at AT&T Park.

Position Responsibilities:


• Research and identify potential categories and specific companies who might be a good addition to the Giants family of corporate sponsors.
• Develop and present customized proposals to include signage, promotions, naming rights, Hispanic marketing, hospitality entitlements and media (TV, radio, print & digital)
• Sell sponsorship packages to both new and existing clients based on their marketing objectives and budgets, while maintaining the integrity of the organization
• Work within a team environment to achieve the revenue goals for the organization
• Qualify leads and develop a strategy to close new and existing business in a timely manner
• Research the internet, publications, television, radio, etc and generate a list of potential sponsors and advertisers to be contacted regarding marketing opportunities for AT&T Park and GMG properties
• Maintain account receivables to ensure sponsorship payments are kept up-to-date
• Service all accounts including day-of-game responsibilities throughout the season
• Work in tandem with sponsorship services on execution
• Heavy emphasis on cold calling and new business


Knowledge and Skills:


• Bachelors Degree required with emphasis in communications, marketing and/or business preferred
• 5-8 years in sports media/sponsorship sales experience
• Proven ability to network within corporate community and sell sports media/sponsorship programs
• Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast-paced and time sensitive environment
• Demonstrated experience with Outlook, Word, Power Point, and Excel
• Experience with Salesforce CRM preferred
• Experience with Scarborough Sports Marketing preferred
• Exceptional interpersonal and communication skills and adhere to highest ethical standards
• Ability to work non-traditional hours
 


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Sales & Marketing: Ticket Operations
Assistant Ticket Manager - Washington Nationals (Washington, DC)

Summary:

The Assistant Ticket Managers are responsible for the management of all ticket sellers and interns. Duties include balancing ticket sales, game preparation and management, generating reports, assist in the management of all Box Offices, and interacting with multiple departments. The Assistant Ticket Managers are also responsible for selling, printing and mailing of all tickets, and handling customer service issues. The Assistant Ticket Managers ensure that the ticket office is running efficiently through proper training and leadership. The positions are focused in the areas of Season Tickets, Rewards Program, Vault, Satellite Box Offices, Stadium/Special Events.

Essential Duties and Responsibilities: 

  • Interview, hire, train and terminate all ticket selling staff, supervisors and interns at Nationals Park/Space Coast Stadium, Fl.
  • Manage all ticket selling staff, and interns, during game-time and non-game-time activities at the ballpark.
  • Maintain the monthly staffing schedules for Ticket Sellers and Interns.
  • Process, print and distribute season, group and individual game tickets.
  • Administer Nationals Red Carpet Rewards (NRCR) benefit program for Nationals Season Ticket Holders.
  • Manage and track NRCR inventory and monitor program usage through reporting.
  • Collaborate with existing staff in formulating more efficient guidelines to govern interdepartmental policies and procedures.
  • Supervise and train staff in fulfillment of Nationals Red Carpet Rewards (NRCR) requests.
  • Process ticket exchanges in accordance with the Nationals Season Ticket Holder Exchange policy.
  • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns.
  • Assist in the implementation and management of online ticketing promotions.
  • Interact with other departments in the sale and fulfillment of ticket requests; i.e. marketing, promotions, community relations, foundation etc.
  • Assist sales department in the sales and fulfillment of season, group, and individual ticket requests.
  • Collaborate with sponsorship companies and organizations in the printing, distribution and online management of Nationals tickets.
  • Assist in the creation and implementation of marketing promotions and ticket initiatives.
  • Generate reports based on promotions, sales, inventory, etc.
  • Utilize ticketing system to process all internal/external ticket requests.
  • Update, improve and reconcile the archival system for each seasons game day vouchers and coupons.
  • Assist in the proofing of all TDC price additions/changes at Nationals Park/Space Coast Stadium, Fl.
  • Assist in the proofing of on all seating manifest for baseball and special events at Nationals Park/Space Coast Stadium, Fl.
  • Set up and prepare all box office locations at Nationals Park and Space Coast Stadium, Fl.
  • Review payment reports with accounting & finance departments.
  • Supervise closeout and reconciliation of seasonal ticket selling staff.
  • Assist in payroll review and adherence to strict budgetary guidelines. 
  • Calculate and reconcile cash and other payment methods.
  • Preparation of closeout and nightly deposits.
  • Assist in creation and support of any ticketed concerts, special events, and promotions held at Nationals Park/Space Coast Stadium, Fl.
  • Conduct over-the-counter sales and processing will call for walk up patrons.
  • Perform general administrative tasks such as filing, record maintenance, etc.
  • Other duties as assigned by Manager, Box Office and Director, Ticket Operations.

Requirements:

Minimum Education and Experience Requirements:

  • Bachelor's Degree or 3-5 years equivalent related working experience.
  • Prior customer service experience, preferably 3-5 years.
  • Prior cash handling and settlement of large scale deposits.
  • Prior supervisory experience, preferably 1-3 years.
  • 3-5 years experience with computerized ticketing systems (i.e. Tickets.com, Ticketmaster).

Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Box office knowledge and experience in high volume/high traffic/in person customer service environment.
  • Proven record of maintaining high level of technical skills, keeping current with emerging box office trend both technically and interpersonally.
  • Experience with and ability to frequently work long & irregular hours including nights, weekends, and holidays.
  • Must have excellent oral and written communication skills as well as excellent interpersonal skills.
  • Excellent organizational abilities to handle multiple tasks, establish priorities, consistently meet deadlines and operate under pressure.
  • Attention to detail including excellent time management.

Preferred:

  • Team and/or sports experience. 
  • Knowledge of MLB policies and procedures.
  • Prior experience with the Tickets.com ticketing system.
  • Prior experience with points based rewards programs.

Physical/Environmental Requirements:   

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you live in DC, Maryland, or Virginia?
2. Do you have a minimum of 3 years experience in Ticketing? If yes, please explain.
3. Yes/No. Do you have a minimum of 3 years experience with computerized ticketing systems (i.e. Tickets.com, Ticketmaster)?
4. Yes/No. Do you have experience with reconciliation of large scale deposits?


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Sales & Marketing: Client Retention/Customer Service
Ticket Specialist - Washington Nationals Baseball Club, LLC (Washington, DC)

Summary:

The Ticket Specialist position will work in conjunction with the Ticket Services and Ticket Operations staff with a focus on the continued success of the Virtual Ticketing program. The primary responsibilities of the position will include: identifying and resolving season plan holder card issues at the ballpark gates, servicing season plan holders at the Season Plan Holder Lounge, printing and delivery of new cards, providing tutorials for new Season Plan Holders on how to use their cards and the online portal, and assisting with the Nationals eCash program. Additionally, the position will support elements of the Nationals online loyalty program (Red Carpet Rewards) and be expected to participate in training that will enable knowledgeable interfacing with the Nationals ticketing platforms (i.e. ProVenue) tied to selling, exchanging and upgrading tickets.

The Ticket Specialist will have the opportunity to learn more about the business operations of a baseball team including sales, service and direct marketing efforts aimed at driving attendance and providing added-value to season plan holders. The individual should be tech-savvy and experienced with Microsoft Excel and tablet technology (i.e. iPad). They will be expected to work Nationals home games, with additional hours being included for office work. The ideal candidate is passionate about the sports, service and sales industry.

    Essential Duties and Responsibilities:

     

  • Provide gameday support and expertise for season plan holder card issues inquiries and:
    o Act as the first line of customer service at the gates for season plan holders experiencing issues with virtual ticketing.
    o Provide customer service at the Season Ticket Services location related to issues including, but not limited to, ticketing, campaign manager offers and e-cash.
    o Work at the Box Office and Advanced Ticket Sales Booth as needed to facilitate the sale of tickets, Will Call and upgrades/exchanges.
  • Run batching, printing and mailing of new cards to recipients. Includes printing and mailing replacement cards.
  • Making phone calls to assist with complex ticket exchange issues.
  • Support elements of the Red Carpet Rewards Program including
    o Proficient use of the back-end portal tied to loyalty program
    o Processing RCR redemptions not covered by API's
    o Execution of promotional and direct marketing offers
     
  • Supporting the facilitation of experiential-based auction winners
  • Other duties as assigned

Requirements:


Minimum Education and Experience Requirements

  • Undergraduate degree from an accredited four-year college/university
  • A minimum of 1 year experience in customer service.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Candidate must be sufficient in Microsoft Excel and tablet technology (i.e. iPad).
  • Able to work nights, holidays, and weekends, including Nationals home games with additional hours included for office work.
  • Must be able to address and solve problems quickly and effectively.
  • Punctual and reliable attendance.

Physical/Environmental Requirements

  • Gameday Seasonal: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have one year of customer service expierence? If yes, please explain.
2. Yes/No. Do you have expierence resolving conflicts for customers? If yes, please explain.
3. Yes/No. Are you available to work for all Nationals home games?
4. Yes/No. Do you have a bachelor's degree from an accredited university or are you enrolled in a graduate program?


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