Do you love the Arizona Diamondbacks? Well, now is the time to show your support. The Arizona Diamondbacks are seeking high energy, part-time representatives to join the 2010 Arizona Diamondbacks Fan Loyalty Team.
 

Responsibilities/Game Day duties include:

• Enrolling fans in Arizona Diamondbacks Kid’s Club
• Enrolling fans in the Fry's D-backs Rewards Program
• Redeeming fan rewards
• Providing customer service at Fan Loyalty stations throughout the ballpark
• Assist the Fan Loyalty Manager as needed
• Be able to communicate concerns and suggestions to Fan Loyalty Manager
 

Qualifications/ Experience Required:

• Must be at least 18 years old
• Strong communication and customer service skills
• Enjoy interacting with fans and children
• Must be able to handle situations with a quick and professional response
• Must be reliable and punctual
• Strong retail or sales experience preferred
• Positive and energetic attitude
• Flexible schedule (nights, weekends, holidays)
• Must be available for a minimum of 50 home games
• Must possess passion for the sport of baseball and the Arizona Diamondbacks
 

Note: All applicants must apply online. No paper resumes, emails or phone inquires will be accepted.

                                    The Arizona Diamondbacks are an Equal Opportunity Employer

Description: The Rally-backs are a co-ed (male and female) interactive entertainment team that performs various duties at home games and in the community. Those duties include but are not limited to crowd interaction, greeting fans, assisting with in-game promotions, prize giveaways and crowd prompts. 

Qualifications:
• Comfortable performing and interacting with 40,000+ fans
• Outstanding communication skills and a positive, energetic personality
• Available to work all 2010 D-backs home games including nights, weekends and holidays
• Reliable, punctual and courteous
• Excellent listening skills and the ability to work well with others
• Ability to respond to any situation quickly and professionally
• An athletic, cheerleading or pep squad background preferred
• Applicants must be 18 years or older

Instructions:
• Applicants must apply online by submitting a cover letter, resume and answer pre-screen questions (paper resumes or phone inquiries will not be accepted)
• Applications must be received by Friday, February 19th
• Selected candidates will be required to attend an in-person audition at Chase Field on Saturday, March 6th
• Final candidates must clear a background check
 

                                                       The Arizona Diamondbacks are a Equal Opportunity Employer.

Reports: Manager, Ticket Services
Duties: Responsible for all incoming sales calls including; individual, group, specialty seating, accessible seating, season tickets and Spring Training tickets. Responsible for any ticket related service issues via telephone, email, face-to-face, and mail correspondence.

Specific duties and responsibilities to include but are not limited to:
• Properly invoice and process all group calls
• Day of game customer service via phone and face-to-face at various will-call windows
• Issuing of tickets to high end clientele at VIP will-call
• Responsible for tracking all customer service issues
• Take people onto the field during pre-game ceremonies for the Leader of the Pack program
• Handling of Birthday Party program, from making the sales to visiting the parties in their seats

Qualifications: Excellent communication skills including written, verbal and telephone. Available nights/weekends.
 

The Houston Astros have an opening in our Market Development department. This position reports to VP, Market Development and is responsible for assisting and contributing to various forms of the Houston Astros niche marketing and promotional initiatives. This department caters to the under served fan markets to increase our brand awareness in those areas and promote interest in and excitement about the club. The title for this role will be determined by the experience and skill set of the selected candidate. Please note that this position requires a solid proficiency in Spanish.

Essential Functions

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

TV
• Assist in management of the Astros minority media buy for TV
    o Write copy for TV ads
    o Assist in the production of TV ads
    o Approve completed ads
    o Deliver ads on time to the appropriate partners
• Assist in management of weekly Astros Spanish TV show, Contacto con los Astros

Radio
• Write copy for radio ads
• Assist in management of the Astros minority media buy for radio
    o Assist in the production of radio ads
    o Approve completed ads
    o Deliver all ads on time to the appropriate partners
• Assist in management of the Astros Spanish Radio game broadcast
    o Assist radio broadcast team with dropins, promotional copy & overall coordination of sponsors/special guests in radio booth

Print
• Help develop content for the monthly Spanish magazine, Crónicas de los Astros.
• Support and guide the design of graphics; creating, editing, and approving print ads.

Website
• Help develop and coordinate original content for AstrosdeHouston.com
• Manage the Astros Social media in Spanish including Twitter and Facebook.
• Management of the Astros Spanish website, AstrosdeHouston.com. Including:
    o Regularly and promptly updating all content including ticketing information, rosters, player and coach bios, and all information on the website.
    o Coordinating the Astros freelance writers for AstrosdeHouston.com including creating writer’s schedules, ensuring deadlines are met and editing articles.

Sponsorship Initiatives
• Assist in management of all Market Development sponsor relations
    o Assist in planning and carrying out sponsor events and activation
    o Assisting in the fulfillment of sponsorship contracts and producing recaps of events and promotions.

Multicultural Development
• Continue development of the Astros ESL school program which is designed to help English as Second Language students learn English using baseball and the Astros as a theme.
• Brainstorm community minded initiatives that cater to under served markets

Special Events/Theme Nights
• Continue development of “Heritage Nights” including Cinco de Mayo, Asian Heritage Night, Jackie Robinson Day, Praise in the Park, Half-Way to St. Patrick’s Day, Oktoberfest etc.
• Create other events to increase awareness of the Astros in minority/niche markets.

Promotions/Tickets
• Work closely with Marketing and Ticket Services to:
    o Keep all ticketing information updated on AstrosdeHouston.com

    o Create new ticket offers and events to increase awareness of the Astros and ticket sales in minority/niche markets.

Spring Training
• Assist as needed.

SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.

Other Requirements

•  Flexibility to work long hours, evenings and weekends;
•  High level of demonstrated professionalism;
•  Ability to work under tight deadlines with minimal direction;
•  Above requirement balanced by ability to determine when approval, direction or guidance is needed or essential;
•  Creative and proactive;
•  Ability to anticipate needs;
•  Strong relationship-building skills.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be considered to assist individuals in performing the essential functions.

EDUCATION and/or EXPERIENCE:

•  College degree preferred and/or 1-2 years experience in fast paced marketing environment;
•  Must be fluent in Spanish and English with an emphasis on excellent writing skills in the Spanish language
•  Must be able to demonstrate by way of examples and/or experience, a high level of organization and resourcefulness.
•  Demonstrated quick learner with ability to handle multiple projects and meet deadlines.
•  Enterprising and self-starter with the ability to work with minimal supervision.
•  Demonstrated ability to work well with different personalities in a fast-paced environment.
•  Regular availability during game times; evenings and weekends.
•  Must be proficient with Microsoft Word, Excel, and PowerPoint.
•  Exceptional writing and organizational skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Employee will be required to frequently stand, sit, walk, talk and hear.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Position will work in an office and stadium environment. The noise level is usually moderate but can be loud within the stadium environment.
•  Must be able to work in all types of outdoor weather conditions and within a stadium environment.

The Houston Astros Park Patrol is an interactive squad that will perform at Houston Astros baseball home games and home postseason games. Game presentation activities include t-shirt launches, prize giveaways, and trivia contests while performing dance routines and “skits” with the Team Mascot. Park Patrol members will perform these tasks LIVE in the stands, on ballpark concourses and will be featured on the stadium videoboard.
The Astros Park Patrol will also make appearances at season ticket holder events, Astros in Action Foundation events, and any approved event in connection with the Houston Astros.

Qualifications:

• Must be able to perform activities and interact with fans on camera in front of 40,000+ people. Prior entertainment experience preferred.
• Squad will wear baseball-inspired, cheerleader-styled attire. Previous experience as a cheerleader, pep squad, or drill team member or some dance classes a plus, but not required.
• Individuals must have outstanding communication skills and a positive, energetic personality.
• They must also have stamina and fitness level capable of performing in conditions for several hours before and during games.  
• Individuals must be available to work during Astros home games and other special events as needed.
• Must be reliable, punctual, and courteous. Good listening skills and ability to work with brief instruction required. Must also be flexible and able to handle situations with a quick and professional response.

Other Requirements

• Applicant must be 18 year of age or older and a resident of the Houston area. Applicants must successfully pass a criminal background check and drug screening.
• Hiring will be handled through a screening and audition process. For those accepted to audition, formal auditions will be held at February 5th and 6th, 2010.
• Those who are selected to the squad must be able to attend mandatory training sessions being held (date)

AUDITIONS WILL BE HELD AS FOLLOWS:
Friday, February 5th, 2010 Union Station at Minute Maid Park 4:00 P.M. to 7:00 P.M.
Saturday, February 6th, 2010 Union Station at Minute Maid Park 9:00 A.M. to 12:00 P.M.
 

MASCOT
(Full Time)

JOB SUMMARY:
Assist Sr. Director of Event Presentation & Production to ensure that all elements of the Mascot Program are implemented correctly and follow the company’s values. Mascot Program includes all appearances, game operation duties and general administration as well as training alternate & assistants involved with the Mascot Program.

RESPONSIBILITIES:
• Responsible for performing at two hundred (200) appearances throughout the fiscal year (November 1- October 31)
• Work with Sr. Director to ensure that the Alternate Mascot is correctly and thoroughly trained in a manner consistent with the character and has been given the tools with which to perform to their fullest extent
• Participate in league initiatives (i.e. All-Star) or any other appearances as deemed necessary by the Sr. Director.
• Perform as Sluggerrr at all Royals home games (81)
• Work with Sr. Director to create, develop and implement mascot skits performed at Royals games
• Work with Mascot Appearance Coordinator to ensure that all props, signs etc. are kept up in a manner suitable for showing at games and appearances
• Maintain office hours as scheduled by Sr. Director. Use office hours to work on developing the character’s craft (props, shooting drills, skits/video features etc.)
• Attend weekly EPP staff meetings and any other meeting as requested by Mascot Appearance Coordinator &/or Sr. Director
• Assist in any additional duties assigned by the Mascot Appearance Coordinator &/or Sr. Director

REQUIREMENTS:
• Must be at least 18 years old
• Must be at least a high school graduate (college degree preferred)
• Must have at least two years experience as a mascot at the college or professional level
• Must be a creative performer
• Must possess a basic knowledge of Major League Baseball
• Ability to support & grow the Mascot Character/Program
• Must be 6’-6’4” tall in order to fit costume properly
• Must provide a DVD or link to view a video highlight & photo while performing

EOE
 

Summary:
Sell tickets to fans for the 50/50 Raffle Program for Brewers Community Foundation

Essential Duties and Responsibilities:
• Approach fans pre-game and in-game to explain the details of the 50/50 raffle program
• Accurately handle the sale and distribution of the tickets, following program requirements
• Answer questions fans may have about the program
• Turn in all cash and tickets to Coordinator at the close of the shift

Qualifications/Education Required:
• Must have a High School Diploma or equivalent education
• Prior experience handling cash
• Ability to interact positively with large fan base
• Must be detail oriented and have strong organizational skills
• Above average verbal communication skills
• Strong sales skills

Other Qualifications:
• Candidates must be willing to work Nights, Weekends and Holidays if necessary
• Having a flexible schedule that allows for working some or all weekday, day games is a plus.
 

Compensation:
This position is paid a flat rate on a per-game basis.

Job Description:

The New York Mets Pepsi Party Patrol is a high-energy, fan-interactive team that will perform at all 2010 New York Mets home games at Citi Field. The fan-friendly Pepsi Party Patrol will be a quintessential part of the Mets game day experience as members will act as Mets fan ambassadors. Members will be the face of the fan experience. Pepsi Party Patrol duties will include: fan interaction (meet and greets, autograph sessions, etc.), escorting Mr. Met throughout the Ballpark and to his special appearances, T-shirt launches and crowd rallies, facilitating entertainment with live, on-screen interactive features, game operations responsibilities such as selecting feature participants and in-game promotions, and other duties as assigned by the New York Mets.

Qualifications:

• Candidates must have stellar communication and interpersonal skills as well as a positive, energetic personality. The ability to learn quickly and adapt to the situation is essential
• Candidates must be reliable, punctual and courteous. Must have good listening skills and an ability to work with others as a part of a team, as well as the ability to carry their individual responsibilities
• Candidates must be able to dedicate a large percentage of time to the Pepsi Party Patrol, including all designated games, community events and special appearances.
• Must have a flexible schedule for nights, weekends and holidays during the baseball season with mandatory hours from 5pm – end of game for night games and 11am – end of game for afternoon games
• Candidates must work well and have the patience to work with children and feel comfortable working large crowds
• Candidates must have reliable transportation to and from the ballpark
• Need to have an accurate knowledge of the ballpark’s layout
• Candidates should have knowledge of the game of baseball
• Candidates must have a healthy fitness level and be able to be on their feet for the game’s duration while performing their duties during the summer heat
• Proficiency in other languages is valued, but not required
• 18+ and a high school graduate by April 5, 2010 (valid photo I.D. required)
• Please provide current resume and headshot

Job Description:

The New York Mets Fan Fest is a high-energy, fan-interactive area that will be open from 3 hours prior to game time until the 7th inning at all 2010 New York Mets home games at Citi Field. The fan-friendly Fan Fest staff will be a quintessential part of the Mets game day experience as members will act as Mets fan ambassadors. Members will be the face of the fan experience. Fan Fest Staff duties will include: fan interaction (meet and greets, autograph sessions, etc.), responsible for facilitating interactive areas (pitching machine, wiffle ball field, video game kiosk, etc.), assist the live DJ and interactive stage show, provide game operations assistance with live player talk-backs, and other duties as assigned by the New York Mets.

Qualifications:

• Candidates must have stellar communication and interpersonal skills as well as a positive, energetic personality. The ability to learn quickly and adapt to the situation is essential.
• Candidates must be reliable, punctual and courteous. Must have good listening skills and an ability to work with others as a part of a team, as well as the ability to carry their individual responsibilities
• Candidates must be able to dedicate a large percentage of time to the Fan Fest, including all designated games. Must have a flexible schedule for nights, weekends and holidays during the baseball season with a 3:30pm call time for night games and a 9:30am call time for afternoon games
• Candidates must work well and have the patience to work with children and feel comfortable working large crowds
• Candidates must have reliable transportation to and from the ballpark
• Candidates must have a healthy fitness level and be able to be on their feet for the entirety of Fan Fest’s operating hours, especially during the summer heat
• Candidates should have knowledge of the game of baseball
• Proficiency in other languages is valued, but not required
• 18+ and a high school graduate by April 5, 2010 (valid photo I.D. required)
 • Please provide current resume and headshot

The Oakland Athletics are currently seeking a part-time, seasonal Promotions Crew. The Oakland A’s promo crew is a fan-interactive team that will work at the majority of 2010 Oakland A’s home games at Oakland-Alameda County Coliseum. The promo crew will be the face of the A’s gameday experience. This position reports directly to the Special Events and Promotions Manager.

Primary duties will include but are not limited to the following:

• Fan interaction throughout the stadium
• Work with A's mascot and In-Game Host to execute stadium entertainment plan
• Other duties as assigned by the Oakland A's

Qualifications:
• Must be able to perform activities and interact with fans on camera in front of 30,000+ people
• Candidates must be willing to work days, nights, weekends, and holidays if necessary
• Candidates must have reliable transportation and live in or close to the Oakland area
• Candidates must have the stamina and fitness level to perform athletic activities in conditions of summer heat
• Candidates must be reliable, punctual, and courteous; good listening skills and ability to work with brief instruction required; must also be flexible and able to handle situations with a quick and professional response
• Knowledge of baseball is preferred
• No candidate may presently be affiliated with or be a representative of any other semi-professional or professional athletic franchise
• Applicants must be 18 years or older

No phone calls please.

Due to the overwhelming number of submissions, we may not be able to respond to each applicant. We keep resumes on file for 6 months and will contact you should we wish to schedule an interview with you.

The Oakland A’s are an Equal Opportunity Employer

The Oakland Athletics are currently seeking a Full-Time Ticket Services Representative. This position will report directly to the Ticket Services Supervisor and will be responsible for, but not limited to the following:

• Provide superior customer service to Oakland A’s patrons in person at the A’s Ticket Services Office and A’s Box Office
• Provide superior customer service to Oakland A’s patrons on the phone at the A’s tickets hotline and by email/postal mail
• Coordinate season, group, and individual ticket accounts for the Oakland A’s
• Learn and maintain proficiency on the back office ticketing system
• Learn, maintain proficiency, and relay usage of A’s online ticket management tools
• Team with the Ticket Sales Department to ensure timely and accurate processing of new season ticket accounts
• Assist in the season ticket retention and renewal process
• Support in the coordination and upgrade of season ticket seat changes
• Coordinate, maintain, and assess reports on the ticketing system, Microsoft Excel and Microsoft Word
• Assist/spearhead special projects and reports as needed
• Gain knowledge and understanding of the Oakland A’s organization to best assist A’s patrons and A’s company employees
• Other duties as assigned

Qualifications/Requirements:

• Excellent verbal communication and interpersonal skills
• Previous customer service experience, especially phone experience
• Strong organizational skills and attention to detail
• Candidates must be enthusiastic with a strong work ethic and desire to work and advance in sports
• Demonstrated computer proficiency
• Ability to work flexible hour including nights, weekends and holidays
 

Due to the overwhelming response, we may not be able to respond to each applicant. We keep resumes on file for 6 months and will contact you should we wish to schedule an interview with you.  No phone calls please.

Please, no phone calls or emails.

Please, local candidates only. Relocation is not provided.

TITLE: Ticket Services Representatives

DEPARTMENT: Ticket Services

REPORTS TO: Manager, Ticket Customer Service

SUPERVISES: N/A

STATUS: Part-time year-round (depending on business needs), Non-exempt

DUTIES & RESPONSIBILITIES:

• Readily accesses, interprets and understands all journal account information on the ticketing system. Maintains current knowledge of account functions, discount codes, price types, payment codes, and problem-solving or research-oriented commands in the ticketing system.
• Responds to Internet, fax, and e-mail correspondence from the public and fans in an informative, courteous, and professional manner. Proper grammar, accurate spelling, and correct punctuation are required.
• Sets a “fan friendly” tone for the San Diego Padres. Offers immediate acknowledgement of customers visiting the ticket office and quickly evaluates the customer’s intent through listening, specific questioning, empathy, and professional preparedness. Offers appropriate action, service or solutions based on information received.
• Maintains a thorough working knowledge of the goals and objectives of the Padres organization. Understands how departments within the organization interrelate and how the work done in the ticket office is used or affects other parts of the organization.
• Answers telephones quickly with patience, enthusiasm, proper enunciation, attentiveness, and courtesy, always identifying herself/himself to the caller and thanking the caller at the conclusion of the conversation. Manages each phone call to provide the caller with clear answers to the questions asked and additional helpful information in the briefest amount of time possible. Manages customers’ accounts according to department policy and procedures.
• Organizes and prioritizes work to be done on a daily basis. Ensures that the most time-critical tasks (season ticket payments, exchanges, mail orders, bonus coupons, past game deadwood etc.) are being accomplished by the required date deadline. Is proactive in seeking out new projects and tasks after completing assignments. Canvasses supervisors and co-workers to find projects and tasks that need to be done.
• Assists with filing for all season ticket related contracts, including opening day, parking, mail orders, and post-season.
• According to the procedure detailed by the Ticket Finance Manager, reconciles daily account work and payments.
• Assists with work in the ticket office outside of specialty area, including but not limited to, season ticket renewals, packaging and distribution, special events, large mailings, post season games, and will call.
• Provides the ultimate sports entertainment experience through extraordinary guest service.
• Assists in the fulfillment of Fan Programs including Frequent Friar Rewards Program and Junior Padres locations.
• Handles minor computer kiosk operations and data entry.
• In charge of distributing rewards to Frequent Friar members and Junior Padres in an enthusiastic manner.
• Register new Frequent Friar members including proactive in-game enrollment, and other promotional efforts as needed.
• Responds to guests’ questions, concerns, complaints or suggestions in a professional and polite manner.
• Assumes other duties as assigned.

JOB REQUIREMENTS: Must meet the following minimum requirements:

• Minimum of a high school degree or educational equivalent and one (1) year of customer service experience. Some college preferred. Prefer some experience working with Ticketing Systems.
• Available to work during Padres home games and other special events as needed, which may include weekends, holidays and evenings.
• Outstanding communication skills and a positive, energetic personality.
• Ability to walk and/or run, travel up and down the stands and to different areas of the ballpark during the entire shift worked (usually 4-6 hrs) and lift up to 25 lbs.
• Ability to obtain proficient computer skills (currently Paciolan for ticketing, Microsoft for the company-wide network, including Word, Excel, Outlook and Access).
• Able to learn and develop solid working knowledge about the Padres’ organization, its personnel, departments and their roles; other game day partners (currently Ace Parking, Sportservice, Elite Security, PETCO Park Management, Hines), the venues in which the Padres play, services for disabled fans, pre- and post-game activities and other tenants.
• Able to learn and retain knowledge about ballpark seating areas, elevators, escalators, stairways, refreshment stands, restrooms and specific service areas. Able to direct customers to the proper place that best fits their needs.
• Experience and ability to work with office equipment (copier, laser printers, fax, telephones, TTY equipment for the hearing impaired).
• Demonstrate expert knowledge of ticket office policies and procedures, game day policies and procedures, ticket sales and program information, and will-call functions.
• Consistent, punctual and regular attendance.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment.
• Bilingual in English/Spanish a plus.

The San Diego Padres is an Equal Opportunity Employer and conducts employment background screening including a check of criminal records, past employment verification and drug screening.
 

Please, no phone calls or emails.

DEPARTMENT: Entertainment & Production

REPORTS TO: Manager, Game Presentation/Production

STATUS: Contractor

DUTIES & RESPONSIBILITIES:

• Serve as the between innings “talent” for the San Diego Padres home baseball games
• Accurately and professionally communicate Padres entertainment and marketing plan as organized by the Entertainment staff
• Facilitate Padres promotions and entertainment concepts through on-camera in-ballpark features
• Engage fans and Padres personnel at games and events by conducting interviews for live on-camera features or taped television programming
• As a part of the Padres Speakers’ Bureau, represent the club in community events to deliver key message points and marketing initiatives
• Work with the Padres Entertainment department and give input to develop creative in-game features

JOB REQUIREMENTS: Must meet the following minimum requirements:

• Comfort with performing in front of a large audience (15,000+)

• Television, radio, multi-media, and spokesperson experience preferred. Ability to ad-lib.

• Substantial knowledge of the game of baseball and the Padres organization

• Availability to work Padres home games and other special events, includes weekends and some holidays

• Individuals with outstanding communication skills and a positive, energetic personality. Spanish bilingual a plus

• Ability to walk and/or run long distances for extended periods of time

• Consistent, punctual, and regular attendance

• Maintain a professional manner and “on-camera” image

• Strong ability to interact with the general public in a variety of situations, including improvisation and flexibility as circumstance requires

The San Diego Padres is an Equal Opportunity Employer and conducts employment background screening including a check of criminal records, past employment verification and drug screening.

Please, local candidates only. Relocation is not provided.

TITLE: In-Game Host

The Tampa Bay Rays are currently in search of a Public Address Announcer for the 2010 season. The PA Announcer's duties include announcing starting line-ups, all in-stadium announcements, presentations, contests, and other duties as assigned. The PA Announcer works closely with the game presentation staff to create a fan-friendly and entertaining experience at all Tampa Bay Rays home games.

Requirements

* Strong vocal talent
* A unique and definitive personality
* Strong knowledge of Major League Baseball players, rules and positions
* Ability to multi-task in a fast paced environment
* Comfortable announcing to thousands of people on a microphone
* Comfortable announcing complex names from a variety of pronunciations

* Must be available for all Tampa Bay Rays home games
* Perform voice-overs for RaysVision programming
* Available to attend pre-game production meetings
* Ability to be spontaneous and react quickly as needed
* Prior experience working as a PA announcer preferred

All offers of employment with the Tampa Bay Rays are contingent on a satisfactory background check.

No phone calls please!

Please send a resume and samples of your work to:
Lou Costanza
1 Tropicana Dr.
St. Petersburg, FL 33705

Description: SEASONAL (February 15 – August 13, 2010)

The Tampa Bay Rays are seeking a candidate with the following skills & competencies to sell Season Tickets for the 2010 sales season:
• Passion for a career in the sales & sports profession
• Ability to work well with teammates and towards team goals

To be successful in this position, candidates will need to consistently demonstrate Enthusiasm, Determination & Professionalism in dealing with prospects and clients in a proactive manner. In addition, candidates with high levels of optimism and persuasiveness will have greater success. The nature of the position also requires that successful candidates are able to process information quickly and accurately and exhibit an eagerness to learn best sales techniques from more senior personnel. Candidates must meet the following criteria:
• Bachelors Degree with performance track record focused on excellence
• Proficiency in Microsoft Office Applications
• Excellent verbal and written communication skills Experience
• Previous experience in Part Time, Full Time or Internship in Team Sports a plus
• Previous examples of leadership roles assumed and/or initiative taken Additional Items
• No relocation provided, candidate must have local housing
• All offers are contingent on a satisfactory background check

Position: Seasonal Youth Ballpark Announcer

Reports To: Senior Director of Youth Ballpark

Qualifications:

• Seasonal position: Work only available from March through November.
• Must have a good personality
• Must be able to handle song requests and other duites as assigned.
• Ability to manage multiple tasks and meet deadlines.
• Must be able to work weekends
• Must have at least one year's experience in event planning/sales.
• Must exhibit self-motivation.
• Demonstrated ability to communicate in oral and print formats.
 

The Texas Rangers are looking to hire a staff of eight ball girls who can represent the organization in promotional situations as well as perform duties on the field. Resumes are now being accepted until February 19, 2010, for the ball girl position. Callbacks for those qualified applicants will begin on Monday, February 22nd.  Tryouts by invitation only will be held on Sunday, March 7th.

Qualifications for a Rangers Ball Girl include:

*Must have strong communication and public relations skills
*Must be athletic (softball experience a plus)
*Knowledge of the game of baseball
*Strong interpersonal skills with a positive, energetic personality
*Flexible schedule (must be willing to work early AM, nights, weekends and holidays)
*Must be at least 18 and a resident of the Greater Dallas/Ft. Worth area
*Must successfully pass a criminal background check and drug screening.

Registration is a 2-step process: Step 1: Apply online for this position. Submitting your resume does not guarantee that you will be selected to participate in the tryouts. Step 2: If selected to participate in tryouts, the Rangers will contact you starting February 22, 2010.

The Regional Sales Director oversees assigned regions and is ultimately responsible for establishing and maintaining all client relationships and growing revenues in the local markets. The Regional Sales Director will be responsible for all resulting revenues, high-level client relationships and budget responsibilities within the assigned region and managing sales team.

Essential Functions:

• Generate and cultivate new business through lead generation and client acquisition programs in the local area;
• Prospect for new clients through all necessary means, including but not limited to, trade conferences, establishing client referral programs, involvement in local box office associations and other similar groups, cold calling, and other marketing efforts;
• Develop prospective client proposals that address the prospect’s needs and business goals with a business solution that fits within the scope of Tickets.com’s product and service offerings;
• Establish financial models for all new contracts as well as renewals;
• Sheppard each new business opportunity through the necessary process involving various groups, including Product Services, Finance and Legal;
• Work with the sales management team to maintain and develop high-level relationships with existing clients;
• Track all existing contracts and execute the proper tactical plan to ensure 100% success in renewals;
• Renegotiate current client agreements to increase the revenue opportunities to Tickets.com as well as the client;
• On a regular basis, investigate new opportunities to generate revenue within the region through client agreements, sponsorship and through the selling of products and services offered by Tickets.com
• Establish regular meetings with clients to provide new technology and service updates;
• Ensure that press releases and other company updates are distributed to the local staff clients and prospects;
• Provide timely and accurate reporting of sales activity, such as pipeline reports, weekly updates, etc.
• Develop and maintain a thorough understanding of Tickets.com’s Products and Services;
• Correspondence (including letters, memos, proposal, etc) should always be in a professional manner and consistent with Tickets.com’s image and brand;
• The Regional Sales Director will have budget and financial responsibility for the region and will accomplish all above goals within the set budget;
• Always adhere to corporate guidelines for expense reporting, human resource filings, etc.
• All other duties as assigned.

Requirements: 

• Bachelor Degree or comparable work experience
•  5-7 years of comparable work experience
•  Knowledge of the ticket industry is a plus 
• Proven sales experience
•  A solid knowledge of profit and loss statements required
•  Manage team with effective mentoring and coaching skills 
• A strong leader who demonstrates commitment to clients and embraces the 24 x 7 nature of the live entertainment industry
•  Must express excellent presentation (written and verbal) skills
•  Comfortable communicating at a senior management level and above
•  Remote evening and weekend work as required including having high speed home internet access.

SUMMARY
Responsible for providing exemplary customer service to traditional season ticket holders through effective telephone and interpersonal skills and knowledge of ticket services operations, thereby assuring customer satisfaction by performing the following duties. Duties will also include renewing all season ticket accounts by acting as a service coordinator responsible for renewal, up-selling, cross-selling and referrals of assigned accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Establish and implement levels of service and fulfillment for all Washington Nationals customers that sets the standard in MLB and professional sports.

2. Proactive, self starter that has the ability to provide superior levels of customer service to all Nationals fans.

3. Work game day events to service and assist with season ticket holders, premium seating customers and fans with issues pertaining to ticketing, event operations, communicate policies and procedures and other service related tasks.

4. Assist in the execution of the annual renewal and relocation campaigns while maximizing customer retention and revenue generation.

5. Manage daily, weekly and monthly reporting related to season ticket renewals, ticket utilization and trends.

6. Any other duties and responsibilities as assigned by the Manager, Ticket Services.

7. Performs other duties as assigned by the Executive Director, Client Services.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM REQUIREMENTS Candidates must meet the following minimum requirements:

1. Bachelor’s Degree (B.A.) or equivalent degree in a field of general business; or preferably 2-3 years of customer service experience and training; or equivalent combination of education and experience.

2. Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs. Prior use of ticketing systems such as tickets.com or Archtics required.

3. Excellent oral communication and customer service problem solving skills.

4. Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.

5. Must be able to work flexible hours including evenings, weekends and holidays as needed.

6. Strong ability to create and thrive in a team environment.

OTHER SKILLS AND ABILITIES
The Account Executive, Season Ticket Services is a critical function within the Washington Nationals organization. The individual must be capable of timely completion of reports and duties as well as accuracy and the ability to deal with difficult customer situations. The ability to communicate effectively and enthusiastically in a positive manner telephonically. Ability to DEFUSE and handle difficult customer situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

SUMMARY
Primarily responsible for the processing of single ticket sales and distribution of Will Call tickets to patrons of Nationals Park. Often the first team representative to greet fans, ticket sellers must possess superior customer service skills in order to provide a positive first impression to patrons entering Nationals Park. Ticket sellers are trained in the use of the Tickets.com computerized ticketing system. Applicants must have strong communication skills in order to provide accurate information to guests in regards to Ballpark events and ticketing policies. Applicants should have prior cash management experience with no prior arrests, felonies, or convictions.

MIMIMUM REQUIREMENTS include the following:

1. Applicants must be 18+ years of age
2. Excellent customer service skills
3. Positive attitude and strong communication skills
4. Excellent interpersonal and leadership skills within a diverse staff
5. Strong and rapid comprehension of basic mathematics
6. Working knowledge of computers and their word processing applications
7. Tenacious work ethic
8. Punctual and reliable attendance
9. Available to work a variety of shifts including days, evenings, weekends, holidays and requested overtime
10. Ability to follow required dress code and maintain a clean and professional appearance
11. Able to lift, pull and/or move up to 45 lbs.
12. Quickly learn and retain a large amount of team and stadium information and knowledge
13. Ability to read, understand and communicate Nationals Park policies and procedures or other ballpark information
14. Able to walk or stand for long periods of time and climb up/down stairs
15. Strong ability to work well with co-workers and supervisors in a team environment
16. Must be able to address and solve problems quickly and effectively
17. Regular access to email
18. Successfully pass a pre-employment screening including background check, past employment verification and substance testing
19. Ability to handle additional duties as assigned by the Box Office Manager
20. Fluently bi-lingual in English and Spanish is a plus

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must communicate articulately. Maintain a professional appearance and grooming. Posses the ability to function under the stress of heavy crowd levels, including argumentative and potentially confrontational guests situations. Retain a 75% or higher attendance rate for all Washington Nationals home games.

EDUCATION and/or EXPERIENCE
High school diploma or equivalent required, some college experience preferred. Computerized ticketing experience, particularly in the Tickets.com operating system, is desired yet is not a prerequisite. Proficiency in typing preferred but not required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds. Employee may be asked to work at heights.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Job requires each employee to function in high activity and heavy crowd environment of professional sports venues.