In this seasonal full-time position, you will actively prospect and research new ticket sales leads, and make 80-100 phone calls per day to sell Reds ticket plans. This is an entry-level position. Excellent communication skills are required, as is the ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed. Previous customer service experience is a plus.

Identify, contact and sell prospective clients, generate sales proposals, service existing accounts, ensuring quality and consistency of service and/or product delivery.

Proven track record of Sales success; knowledge of planning and scheduling techniques; persuade and influence others; strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community; utilize advertising and/or sales promotion techniques; create, compose, and edit written materials; gather data, compile information, and prepare reports and sales presentations; knowledge of customer service standards and procedures; analyze and solve problems. Plan, organize and implement a range of sales promotion programs and/or events; identify and/or follow up sales leads and referrals. A general understanding of the basic principles of selling is mandatory.

Goodyear Ballpark is the Spring Training home of the Cleveland Indians and Cincinnati Reds.

The Ticket Sellers provide excellent customer service while administering the sale and distribution of game tickets at Goodyear Ballpark. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability, and location throughout the ballpark and performed duties according to ticket office policies and procedures guide.

Internal candidates will be considered first.

Ideal candidate will have previous customer service, ticket office, cash handling and sales experience, be energetic, friendly, detail-oriented and able to work in a fast-paced environment. The ideal candidate will also have one year of experiencewith Ticketmaster Classic Ticketing System.
 

Job Description: The Strike Force is a female cheerleader-like interactive squad that perform various tasks at Angels Baseball home games. Game presentation activities include t-shirt launches, prize giveaways and trivia contests. Strike Force members perform these tasks live on the stadium's video board.

Qualifications: Must be comfortable performing activities and interacting with fans on camera in front of 40,000+ people. Must also be comfortable wearing cheerleader-like attire. Previous experience as a cheerleader or pep squad member preferred. Individuals with outstanding communication skills and a positive, energetic personality.  Availability to work during Angel home games and other special events as needed.  Must be reliable, punctual, and courteous. Good listening skills and ability to work with brief instruction. Must also be flexible to accommodate quick and professional responses to any situation.  Local Greater Los Angeles applicants only please!!

In order to be considered, you must attach a letter of interest and in that letter, explain why you think you would be a good Strike Force Member.  Also, please attach a copy of your resume with this online application.  If you have already emailed or mailed in an application or letter of interest for this position, please make sure you fully complete this online application process as well.

For more information about the Strike Force please click here.
Must apply no later than December 4, 2009.  The hiring managers will contact applicants at their discretion.  Please limit follow up phone calls and emails.
 

The New York Mets Ticket Operations Department is looking for candidates for our seasonal part-time positions. We are looking for individuals who possess effective communications skills, a strong work ethic and are committed to provide quality customer service and handle all ticket purchases and general customer inquiries.

General Responsibilities:
• Provide assistance to individual game buyers, season and plan holders and other fans
• Handle individual game ticket reservations and customer inquiries
• Process telephone, mail and Internet orders
• Assist in various Ticket Operations projects
• Provide customer service in telephone sales area
• Assist with game day/night operations duties

Qualifications:
• Strong phone presence and effective communication skills
• Experience with ticketing or CRM software strongly desired
• Self motivated with a positive attitude
• Previous customer service experience required
• Experience with MS Office applications
• Strong work ethic
• Flexible schedule
• Bilingual (English/Spanish or English/Mandarin) highly desired
 

General Responsibilities: This entry-level sales position is responsible for generating season, plan and group ticket sales through telephone contact. The position requires a strong phone presence, effective communication skills, and the ability to build rapport. This is a seasonal position. While experience is not necessary, a desire to work in sales and excel in the sports industry is required.

Qualifications:

• Four-year college degree.
• Excellent communication and organizational skills, self-motivated and positive attitude.

Compensation:

• Compensation is an hourly wage plus commission.

NO PHONE CALLS, PLEASE.

Job Summary:
This position is responsible for selling high end luxury suite/premium seating inventory including full and partial plan multi-year agreements to corporations and businesses while continuing to develop new business.

Primary Responsibilities:
• Sell luxury suites/premium seating to corporations and individuals.
• Develop sales plan including prospecting events.
• Develop relationships with businesses in the area.
• Present proposals.
• Execute sales plan.
• Close luxury suite multi-year agreements and premium seating business.
• Work with Corporate Partner Account Executives to capitalize on sales process.
• Generate leads via prospecting, networking and cold calls.
• Contribute to marketing and advertising plan for suite sales.
• Secure multi-year suite agreements.
• Maintain accurate records in CRM regarding activities and sales.
• Other responsibilities as assigned by Senior Director, Ticket Sales and Service.

Required Qualifications:
• Bachelors Degree in Sports Marketing or equivalent experience
• Five (5) to ten (10) years of sales experience
• Extensive client base

Desired Qualifications:
• Luxury suite or premium seating sales experience
• Experience within a professional sports environment
• Experience within Microsoft Office

Job Summary
This position is responsible for overseeing and managing all facets of the Ticket Operations Department. This includes ticket order processing, printing, and distribution as well as accurate and timely daily reports.

Primary Responsibilities
• Create and provide detailed, accurate reports for management and staff use. This can include Full Season Equivalency, Daily Ticket Sales and Attendance reports from the Ticketing Software, post game recap reports, attendance, drop count and walk up sales reports, as well as sales, renewals and event summaries.
• Handle all complimentary ticket requests, which involves processing all staff requests, preparing complimentary ticket allotments and processing all early ticket requests approved by the Senior Director, Ticket Sales and Service.
• Process all special ticket requests, including Executive Department requests, VIP ticket purchases and front office staff ticket requests for clients and associates.
• Work closely with the Corporate Sales Department, handling all corporate sponsor ticket requests, including contract orders, season, group and individual game accounts.
• Coordinate season ticket and individual ticket stock printing, which includes setting up a time line with the printing company taking into account numerous season ticket plans, suites, sponsors and complimentary accounts.
• Schedule ticket office staff within organizational guidelines while providing necessary coverage for events.
• Coordinate season and individual ticket event set-up with ticketing vendor, which requires providing season plan events, discount codes and prices.
• Provide customer service on ticketing questions from individual, seasonal, group and corporate customers.
• Conduct the preparations for Florida Spring Training Ticketing, which includes: providing season, individual and parking events to ticketing vendor; ordering Spring Training ticket stock; and checking seating manifest for McKechnie Field in accordance with the Ticketing System.
• Continue to advance technology in Ticket Office.
• Monitor all seat inventory including holds to maximize ticket sales revenue opportunities.
• Balance all facets of ticket office and its systems.
• Work as liaison with ticket system vendor to ensure organizational ticket system needs are met.
• Provide on-going training to box office staff as well as union ticket sellers.
• All other duties as assigned by the Senior Director, Ticket Sales and Service.
• Schedule the Ticket Office Assistants in TMSS scheduling software to coincide with the access card and correct the daily login errors for payroll accuracy.

Required Qualifications
• Bachelors Degree in Business Administration, Accounting, or equivalent
• Minimum of 3 years ticket office experience with a professional sports organization
• Minimum of 2 years customer service experience
• Proficiency in Microsoft Office Applications (Word, Excel, Outlook)

Desired Qualifications
• Extensive knowledge of Tickets.com and/or Archtics ticketing software
• 2 Years of accounting experience
 

The Sales and Service department of the Tampa Bay Rays is seeking energetic, outgoing, and enthusiastic individuals who have a desire to work with our sales force to support and drive awareness of our various sales initiatives.

We will have the following positions available for the corresponding time frames:

1 Box Office Intern (1/11 - 6/30/10)
2 Sales/Service Interns (1/11 - 6/30/10)
2 Suites/Groups Interns (2/22 - 9/30/10)
 

Responsibilities include but are not limited to providing support to the Sales Department in the form of clerical duties that directly pertain to our initiatives. Additional duties may include organizing, promoting and attending internal/external Sales events. Candidate will have game day/night duties. Candidates must meet the following criteria:

Qualifications:

• Currently enrolled in college or a recent graduate
• Proficient in Microsoft Excel and Word
• Excellent verbal communication skills
• Previous sales/service experience a plus
• All internship offers are contingent on a satisfactory background check
• Local candidates preferred

Daily Job Responsibilities

• Supervise the balancing and reporting of all receipts for Ticket Operations staff’s transactions
• Assist in renewal process for season tickets including invoicing, inventory management, and distribution of all season ticket plans.
• Supervise distribution of in-house voucher program including maintaining distribution database of foundation groups.
• Supervise the set up of internet group ticket customers (Business to Business groups) through contact with Group Sales Department and Tickets.com
• Assist Community Marketing Department in sales for any Texas Rangers Foundation Events via contact with other Ticket Operations staff, Sales staff and Tickets.com
• Secondary contact with Tickets.com in regards to maintaining operations of ticket system (ProVenue Elite)
• Assist in set-up of events, individual promotions, and fee structure with MLBAM
• Work with Box Office Supervisor to ensure staff is aware of all individual game ticket promotions
• Perform additional ticket operations duties as assigned

Game Day Responsibilities

• Manage the main box office on game nights including supervision of all ticket sellers and will call personnel
• Provide tickets sales data and attendance figures for management for each Texas Rangers home game
• Perform customer service duties in management role at main box office
• Maintain relationship with box office staff to provide them with proper information for day of game sales
• Perform additional game night ticket operations duties as assigned

Qualifications

• College degree
• Proficient with various computer software, especially ticketing software (Tickets.com ticketing systems preferred) and Excel.
• Focus on customer service with at least two years ticket operations experience preferred
• Ability to work flexible hours, include evenings, weekends and holidays
• Able to work independently and as an effective team member

The Brooklyn Cyclones seek an outgoing, enthusiastic and creative Account Executive, Corporate Sales with strong relationship skills who will be responsible for maintaining and developing key corporate partnerships. This sales professional will integrate signage, promotions, internet, hospitality, tickets and all other marketing resources at their disposal in the development of these relationships. Position reports to the Assistant General Manager.
 

Essential Duties and Responsibilities

• Solicitation of new business through prospecting, networking and cold calling.

• Managing and Growing existing accounts.

• Identifying clients’ advertising, sponsorship and marketing needs and developing and selling customized solutions to meet those needs.

• Creation and Development of professional proposals and presentations.

• Research related to partner development and relevant industry categories.

• Ensure that club is satisfying elements of partnership.

• Achieving Sales Budget.

Skills Required

• Excellent communications skills – interpersonal, verbal, written and sales

• Public speaking and Presentation skills.

• Two years of prior sales experience, relevant to sponsorship or advertising sales. Proven experience in the New York City market helpful.

• A self-starter who can aggressively pursue and close business

• Evening and weekend work hours required
 

Director of Ticket Sales-Brooklyn Cyclones (Brooklyn, NY)

The Brooklyn Cyclones, the Class A affiliate of the New York Mets, seek an experienced sales professional to oversee the day-to-day management of our ticket sales efforts. The Director will be asked to plan, implement and oversee ticket sales for one of Minor League Baseball’s most successful teams.

The Director of Ticket Sales will be responsible for growing sales in full season tickets, ticket plans, group tickets and luxury suite sales.

Job Summary:
• Assist in developing and executing ticket sales plan and marketing strategy.
• Manage the day-to-day sales efforts of our ticket sales department of four to six account executives ensuring that all ticket sales goals are met.
• Design benefits for customers to purchase ticket plans and group outings.
• Develop promotions and programs to target specific community and business organizations for ticket plans, group sales and hospitality options.
• Assign contact lists and monitor call logs.
• Create and execute theme nights, appreciation nights and heritage events to increase ticket sales.
• Maintain sales reports and graphs as needed.
• Work with all departments and staff members within the organization on promotions and ticket sales initiatives.
• Secure meetings with businesses and other local organizations.
• Attend business, community and youth organization functions (including youth baseball parades and games) to develop relationships with potential customers.
• Responsible for maintaining and growing a database of current and potential fans.
• Manage the creation of brochures and direct mailing pieces.
• Ensure a high level of customer service.
• Director of Ticket Sales will be expected to work all games, nights, weekends, etc.
• Other duties as assigned.

Qualifications:
Minimum of three years experience in professional sports ticket sales with a track record of selling tickets and managing in a fast-paced environment. Must have strong leadership skills with ability to sell and teach others to do so. Self motivated and detail oriented individuals with the desire to work long hours are essential.
 

The Regional Sales Director oversees assigned regions and is ultimately responsible for establishing and maintaining all client relationships and growing revenues in the local markets. The Regional Sales Director will be responsible for all resulting revenues, high-level client relationships and budget responsibilities within the assigned region and managing sales team.

Essential Functions: 
Generate and cultivate new business through lead generation and client acquisition programs in the local area; 
Prospect for new clients through all necessary means, including but not limited to, trade conferences, establishing client referral programs, involvement in local box office associations and other similar groups, cold calling, and other marketing efforts;
Develop prospective client proposals that address the prospect’s needs and business goals with a business solution that fits within the scope of Tickets.com’s product and service offerings;
Establish financial models for all new contracts as well as renewals;
Sheppard each new business opportunity through the necessary process involving various groups, including Product Services, Finance and Legal;
Work with the sales management team to maintain and develop high-level relationships with existing clients;
Track all existing contracts and execute the proper tactical plan to ensure 100% success in renewals;
Renegotiate current client agreements to increase the revenue opportunities to Tickets.com as well as the client;
On a regular basis, investigate new opportunities to generate revenue within the region through client agreements, sponsorship and through the selling of products and services offered by Tickets.com
Establish regular meetings with clients to provide new technology and service updates;
Ensure that press releases and other company updates are distributed to the local staff clients and prospects;
Provide timely and accurate reporting of sales activity, such as pipeline reports, weekly updates, etc.
Develop and maintain a thorough understanding of Tickets.com’s Products and Services;
Correspondence (including letters, memos, proposal, etc) should always be in a professional manner and consistent with Tickets.com’s image and brand;
The Regional Sales Director will have budget and financial responsibility for the region and will accomplish all above goals within the set budget;
Always adhere to corporate guidelines for expense reporting, human resource filings, etc.
All other duties as assigned.

Requirements:
? Bachelor Degree or comparable work experience
? 5-7 years of comparable work experience
? Knowledge of the ticket industry is a plus
? Proven sales experience
? A solid knowledge of profit and loss statements required
? Manage team with effective mentoring and coaching skills
? A strong leader who demonstrates commitment to clients and embraces the 24 x 7 nature of the live entertainment industry
? Must express excellent presentation (written and verbal) skills
? Comfortable communicating at a senior management level and above
? Remote evening and weekend work as required including having high speed home internet access.
 

Summary:
The Director of Major League Baseball Support is responsible for managing the support functions of all MLB clients as well as oversight of the relationships between Tickets.com and Major League Baseball Advanced Media (MLBAM) and StubHub. The individual in this position will directly manage MLB Program Managers who provide ticketing services and hardware support to our clients. This person will serve as an escalation point for client issues and as an advocate for resolution of internal or external issues. This individual will be the primary contact point for MLB management and Major League Baseball Advanced Media (MLBAM) contacts. Additionally, they will work with leadership from other functional areas of Tickets.com, including Configuration Management, Sales, Marketing, Integrated Services, etc., to find and maintain operational standards and efficiencies in our services.

Essential Job Functions:
• Manage and develop staff consisting of Client Service Representatives and Program Managers in multiple locations
• Participate and oversee daily/weekly/monthly calls with MLB clients, MLBAM and StubHub.
• Maintain effective communication between Client Services and other Tickets.com departments, including Sales, Configuration Management, Integrated Services, Help Desk, and Call Center.
• Working closely with the Director of Support Services to create and enforce standard business practices in conjunction with all facets of Tickets.com management
• Interact directly with MLB clients, at both a ticketing specific level as well as upper management levels within the teams, as an escalation point to resolve issues and also proactively work to avoid problems
• Participate in the creation and completion of migration/integration to Tickets.com ticket applications for existing and new MLB clients.
• Manage escalation of client issues from MLB Program Managers to other departments, such as Configuration Management and Integrated Services.
• Participate in and oversee MLB client projects intended on improving support for those specific clients.
• Participate in the creation and implementation of new MLB Client Support policies and procedures
• Participate and/or coordinate resources to support national sales efforts
• Assist in long term strategic planning for clients’ needs and new functionality/product roll out
• Assist in managing outlet coordinators as needed

Additional Functions:
• All other duties as assigned

Position Requirements:
• Experience in managing and developing staff
• Extensive experience in successfully managing multiple and complex projects
• Remote evening and weekend work as required including having home internet access.
• Excellent communication skills: written and verbal
• Ability to work effectively with all levels of staff
• Ability to learn ad understand product functionality abilities
• Extensive knowledge of the ticketing industry
• Bachelors Degree or equivalent work experience
• Remote evening and weekend work as required including having high speed home internet access