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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: IT Database Management/Services
Information Technology Developer - Baseball Info Solutions (Coplay, PA)

Company Overview

Baseball Info Solutions (BIS) opened its doors back in 2002 and has been on the leading edge of the advanced statistical study of baseball ever since. The company’s mission is to provide the most accurate, in-depth, timely professional baseball data, including cutting-edge research and analysis, striving to educate major league teams and the public about baseball analytics

BIS employs a staff of expert baseball scouts and an army of highly trained video scouts who conduct several passes of each game, recording everything from basic box score data to times and locations of balls in play, pitch types and locations, defensive shifts, and much more.

The company’s analysts and programmers dissect data, producing a variety of predictive studies and analytics, including, for example, Defensive Runs Saved. Defensive Runs Saved estimates the number of runs a defender saves or costs his teams because of his ability to convert balls in play into outs, defend bunts, turn double plays, prevent baserunner advancements, and several other factors. A couple of the more recent advancements are Strike Zone Plus/Minus—which measures the number of extra strikes drawn because of the framing tendencies of catchers, pitchers, batters, and umpires—and Stolen Base Red Light/Green Light—which predicts baserunner success rates on stolen bases against various pitcher-catcher combinations, even if they have never faced each other.

Baseball Info Solutions was co-founded by John Dewan, who has been a leader in baseball analytics for more than 25 years. From his first partnership with Bill James as the Executive Director of Project Scoresheet to co-founding STATS, Inc. and his 15-year tenure as CEO, John has continually broken new ground in sports data and analytics. Through products and publications such as The Bill James Handbook and The Fielding Bible, John, Bill, and BIS have continued that tradition to this day.

Position Overview

The candidate will develop new features and products as well as help maintain existing products and assist with networking and hardware. Strong candidates will possess a self-motivated attitude, great communication skills, and be able to work in a collaborative, team environment or independently as needed.

Responsibilities:

  • Develop new features, application and maintain existing applications
  • Full life-cycle development
  • Assist with Network and Server Room
  • Web development in C# and Asp.NET
  • Windows application development in VB and C#

Qualifications:

  • Knowledge of baseball statistics and analytics
  • Asp.NET and Windows Forms, WPF would be a plus.
  • C# and VB.NET
  • Networking principles
  • Hardware maintenance and deployment
  • Understanding of SSRS
  • HTML and CSS
  • In-depth knowledge of MS Development tools
  • MSSQL

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to relocate to the area? (yes/no)
2. Have you ever built responsive design websites? (yes/no)
3. Do you prefer to work in a team environment or independently?
4. What is your familarity with sabermetrics?
5. Are you a US resident or do you have proper clearance to work in the US? (yes/no)


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Information Systems/Technical Services: Computer Information Systems
User Experience Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a User Experience Software Engineer as part of a project team, focusing on development of new products and features, with an emphasis on and passion for innovative user interface development. This position will require active participation in all phases of product development and will play a key role in the design, development, and maintenance of complex web applications. While requiring skills and knowledge in all tiers of application development, this role will necessitate adoption of new web technologies to enable redesign of existing web applications and development of next generation rich internet applications (RIA). These skills will be used to target emerging technology-driven opportunities to deliver world class solutions within the ticketing industry.

Essential Job Functions:

  • Participate in application development projects, encourages adoption of development standards, UI frameworks, client side toolkits and reuse of opportunities.
  • Collaborate with various teams and departments throughout the organization to ensure that business requirements are translated into innovative interfaces and experiences.
  • Participate in collaborative design and highly iterative, team oriented development.
  • Take ownership in the design, development & delivery of rich-client solutions.
  • Perform analysis and troubleshooting for debugging application problems.
  • Assist in authoring & presenting designs, task planning & estimations, use-case & QA test case documentation, etc.
  • Identify opportunities to improve application reliability and usability.
  • Solve complex problems with minimal guidance or supervision.
  • Share successes and challenges; to be a team player.

 

Position Requirements:

  • BS/MS in Computer Science, Software Engineering and 3-5+ years in software development with a focus on web-based user interface design and development.
  • Experience in developing and implementing scalable and maintainable commercial web-based UI applications.
  • Extensive experience developing to web standards (W3C) and for cross-browser compatibility.
  • Experience developing with various third-party JavaScript libraries, such as jQuery, Prototype, Yahoo! UI, Dojo, etc.
  • Exceptional hands on experience w/ HTML and CSS.
  • Experience with a Model-View-* framework (Backbone, Angular, Ember, etc.).
  • Familiarity with CSS preprocessor technology (LESS, SASS, etc).
  • Familiarity with View Frameworks such as Backbone or Foundation.
  • An understanding of client-side templating (Handlebars, Underscore templates, etc).
  • Familiarity building international web sites and a solid understanding of localization best practices a plus.
  • Experience working with XML and JSON.
  • Experience using version control systems (CVS, Subversion, etc.) and enhancement tracking systems (JIRA, Quality Center, etc)
  • Experience with Flash/ActionScript and the Flex Framework a plus.
  • Ability to interface with all levels of employees
  • Specifically to work cooperatively with Software Engineers, Quality Assurance Engineers, System Administrators, Product Managers and other stakeholders
  • Ability to work both independently with little supervision and in a team environment
  • Must have a willingness and patience to teach others
  • Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation
  • Must practice regular and continued self-education
  • Exercise troubleshooting and problem solving skills
  • Excellent attention to detail and organization skills
  • Ability to maintain and meet schedules
  • Remote work as required including having home internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Systems Architect (LAMP) - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Systems Architect responsible for building tools, consumer and internal sites, and utilities to streamline operations and looks for opportunities to automate and improve routine processes.  Once a process or workflow has been identified, the Systems Architect works across departments and divisional lines to design and build a new tool or modify/augment an existing one.  Upon completion, the Systems Architect documents and performs a knowledge transfer and training to the team which routinely runs the tool. Understanding and ability to create end to end ETL processes and scripts is invaluable in this position.  A large scope of the groups work is supporting on-boarding clients and interfacing with data returned from API responses and database queries and transforming that data for upsert in distributed systems.

Essential Job Functions:

  • Identify, communicate and resolve system issues.
  • Interface with all stakeholders in order to determine their needs.
  • Generate the highest level of system requirements, based on the user's needs and other constraints such as cost and schedule.
  • Ensure that this set of high level requirements is consistent, complete, correct, and operationally defined.
  • Generate a detailed design document in conformance with the system requirements
  • Produce a set of acceptance test requirements, together with the designers, test engineers, and the user, which determine that all of the high level requirements have been met.
  • Generate products such as sketches, models, an early user guide, and prototypes to keep the user and the engineers constantly up to date and in agreement on the system to be provided as it is evolving.
  • Ensure that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete.
  • Understand and continually learn new products as they grow through the SDLC.
  • Work diligently to understand the underlying architecture and domain in use through Tickets.com
  • Semantic HTML/CSS coding/updating for assigned projects
  • Javascript/DOM scripting to build interactive but accessible interfaces
  • Working with templates and JSON responses or XML files to expose data to the front-end
  • Building specific functionality and modules using PHP
  • Ability to operate and deploy within an Apache Web server environment.
  • Remain dynamic and push boundaries of existing process and procedures.

Position Requirements:

  • Bachelor’s degree in Computer Science, Information Systems or other related field or equivalent work experience preferred.
  • Minimum five (5) years of experience, including systems design, development and specification development.
  • Minimum five (5) years in Oracle, MySQL, Perl, PHP, JavaScript, Linux, CSS, VB (and as it relates to Excel Macros), Fast CGI, Apache, HTML, XML, JSON, Soap.
  • Ability to sprint for early release and iterate to enhance features or function.
  • Comprehensive understanding of design, development and use of systems/application concepts.
  • Customization experience of ServiceNow and or Salesforce sales cloud is preferred.
  • Strong relational and denormalized data structure familiarity.
  • Ability to escalate issues at the first sign of a problem.
  • Ability to communicate with all levels of management.
  • Excellent communication skills: written and verbal.
  • Self-motivated, patience and the ability to work both independently and within a fast-paced team environment.
  • Ability to learn new technical skills quickly.
  • Ability to work effectively with all levels of staff.
  • Desire of ownership of a development cycle from conceptual genesis through production.
  • Remote evening and weekend internet work as may be required.

 

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Senior Program Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Senior Program Manager responsible for the coordinated management of multiple projects and programs directed toward strategic business and organizational objectives. Programs and Projects include managing the Software Delivery Life Cycle, Change Management, Client or 3rd Party Vendor implementations and engagements, infrastructure maintenance projects, and IT governance compliance. The Sr. Program Manager will develop strategic plans to grow Tickets.com’s technology and services in alignment with our customers and partners needs while meeting Tickets.com’s overall strategic and business objectives.   
 

Essential Job Functions:

  • Manages the delivery of the overall program/project activities in accordance with the mission and the goals of the organization.
  • Develop and implement long-term goals and objectives to achieve the successful outcome of the program.
  • Anticipate, understand, and respond to the needs of Tickets.com stakeholders and clients to meet or exceed their expectations within the organizational parameters.
  • Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Utilize strong analytical skills to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Positively influence others to achieve results that are in the best interest of the organization.
  • Determine strategies to move the organization forward, set goals, create and implement actions plans, manage project budgets, and evaluate the process and results.
  • Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  • Mentors and leads Program & Project Managers.

Position Requirements:

  • Bachelor’s degree or equivalent work experience in related IT field.
  • Minimum of five (5) years professional program management experience with an emphasis on IT and customer-facing program and implementation management.
  • Proven record of successful coordination and management of multiple projects directed toward strategic business and organizational objectives under minimal supervision.
  • Possess experience in cross-cultural project management, leadership, communication, influence, negotiation and conflict resolution.
  • Ability to analyze legal paperwork to determine contract deliverables as well as financial and budgetary implications.
  • Experience directing Incident and Change Management activities.
  • Experience in the business of sports and live entertainment with a focus on event ticketing preferred.
  • Solution and services delivery experience within program and project management, lifecycle management, and IT governance with associated best practices. (PCIDSS, PADSS, SAS70, SSAE16, ISO, ITIL, SDLC, SDI, PMI).
  • Strong PC skills with Microsoft Excel, Project, and PowerPoint experience including the ability to create high-caliber presentations and timelines.
  • Box Office Management or other ticketing experience a plus
  • CAPM or PMP certification is desirable.
  • Travel as required up to 25%.
  • High level of self-direction and energy, including the ability to manage and motivate a remote workforce.
  • Ability to interface with all levels of employees specifically to work cooperatively with software engineers, system administrators, product managers and other stakeholders.
  • Ability to work both independently with little supervision and in a team environment.
  • Must have a willingness and patience to teach others.
  • Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate project plans and documentation.
  • Must practice regular & continued self-education.
  • Exercise troubleshooting and problem solving skills.
  • Excellent attention to detail and organization skills.
  • Ability to maintain and meet schedules.
  • Remote evening and weekend internet work as may be required.

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Quality Assurance Test Automation Lead Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Quality Assurance Test Automation Lead Engineer responsible for the overall effectiveness of our test automation effort.

 

Essential Job Functions:

  • Works with a small team of automation engineers who work remotely from another location.
  • Has the ability to create solutions - to imagine possibilities and hone in on ones with real potential to deliver a proof of concept or demonstration of a potential solution to an obstacle.
  • Supplies technical guidance to the team of automation engineers and works with the local development and build teams to facilitate the running of automated scripts.
  • Writes automated scripts based on working manually executable test cases which are supplied by functional test engineers.
  • Communicates testing priorities and provides support to the Off-shore automation team on a daily basis.
  • Ensures that the Off-shore QA resources are following established QA and Test Automation procedures.
  • Reviews broken scripts or suites and helps the automation team resolve issues with the running of scripts.
  • Identifies vulnerabilities in automated testing and defines and manages plans to mitigate risk.
  • Provides timely and accurate status for the assigned product line.

 

Additional Functions:

  • May be called upon to perform manual test execution when there is a need to quickly produce a build for a client.

     

Position Requirements:

  • Bachelor of Science in Engineering or Computer Science or equivalent work experience is required.
  • A minimum of ten (10) years hands-on automation experience is required.
  • A minimum of two (2) years working as a lead of a test automation team is required.
  • A minimum of two (2) years leading the work of a remote team is required.
  • Excellent communication skills are required.
  • Strong experience and knowledge of HP functional testing tool and HP Quality Center is required.
  • Knowledge of ticketing systems is a strong plus.
  • Experience building or maintaining an automated test framework is required.
  • Experience and knowledge with Java, Subversion and Luntbuild, or equivalent technologies, is required.
  • Experience testing a public facing web based application is required.
  • Exceptional organizations skills are required.
  • Knowledge of relational database technology and the ability to develop simple SQL statements to query our test databases is required.
  • Experience and knowledge of open source automated functional test tools is desired.
  • Must be a detail-oriented individual.

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
BI Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a BI Engineer with a focus on full lifecycle ETL design, development, and support. This individual will be responsible for ETL processes and tools as well as database loading and manipulation to ensure that the data needs are met throughout the course of the projects. These projects are internal and external facing, producing systems which deliver highly aggregated data to our internal business and our customers.

 

Essential Job Functions:

  • Designing, building, and testing ETL processes

  • Preparing requirements and technical specifications to deliver solutions catered to business use cases.

  • Documenting and deploying new ETL processes into a production environment

  • Write shell scripts for file transfer/handling

  • Conduct root cause analysis and resolve production problems and data issues

  • Validate the data in the database and also responsible for testing the routines developed

  • Understands impact on adjacent systems and long term impact of technical decisions

  • Generates ideas to improve overall system design and/or streamline delivery of product/system

 

Position Requirements:

  • Minimum five (5) years of experience in ETL/Data warehouse development

  • Highly proficient in SQL and Oracle PL/SQL

  • Informatica PowerCenter 9+ development, tuning and team based development

  • Excellent communication and problem solving skills - this is a must

  • Advanced knowledge in Shell and PERL scripting in Unix/Linux environment

  • Familiar with SDLC methodologies

  • Ability to work in a fast-paced environment and with changing priorities

  • Experience with STAR schema design methodology. Deep knowledge of SQL optimization/performance tuning in an Oracle environment

  • Experience with data cleansing and deduplification

  • Experience with data analysis

  • Experience with Jasper Soft reporting tool is highly desired

  • Experience with enterprise message bus and Java messaging services (JMS) a plus.

  • May require minimal travel

 Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Application Systems Analyst - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking an Application Systems Analyst who will play a key role in the implementation, support and ongoing growth of the products and services offered by Tickets.com.  Working within Application Services, the Application Systems Analyst will interface with a wide variety of functional areas within the organization including Product Technology and Product Management.  The position may also entail direct client-facing interaction on occasion.

 

Essential Job Functions:

  • Provide mid-to-high level technical support for application systems, both internally and externally.

  • Accumulate knowledge of Tickets.com products, including a thorough and detailed understanding of product features, capabilities and limitations.

  • Maintain knowledge of new/existing products and technology.  Be able to consistently convey this information to both internal staff and external clients in a manner that is accurate, detailed, easy to understand, professional and courteous.

  • Review, analyze, and modify application systems including configuration, testing, debugging and installing to support an organization's ticketing business needs.

  • Translate user needs to application implementation (leveraging existing functionality and/or quantifying new development requirements).

  • Create basic documentation (technical and user).

Additional Functions:

  • Assist end-users in cases of first-use or highly-complicated application execution.
  • Play an active role in Operational Readiness Testing process for application systems.
  • Serve as a conduit between operations and development, quality assurance and other groups within Tickets.com or its business partners.
  • Travel to client sites and other Tickets.com locations as necessary.

 

Position Requirements:

  • Seven (7) years minimum experience with supporting application systems.
  • Bachelor’s degree in a related area.
  • Significant troubleshooting aptitude.
  • Excellent communication skills: written and verbal.
  • Self-motivation, patience and the ability to work both independently and within a fast-paced team environment.
  • Ability to learn new technical skills quickly.
  • Ability to work effectively with all levels of staff.
  • Knowledge of the ticketing industry.
  • Familiarity with existing Tickets.com software and/or underlying technology.
  • Familiarity with relational databases and client-server concepts.
  • Some travel required.
  • Remote evening and weekend work as required including having high speed home internet access.

 Tickets.com is an Equal Opportunity Employer.


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