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Current available jobs in Information Systems/Technical Services:




Information Systems/Technical Services: Programmer
IT Application Developer - Arizona Diamondbacks (Phoenix, AZ)

Position Summary

The Arizona Diamondbacks are seeking an Application Developer to join the Information Technology team.  The ideal candidate must possess a strong knowledge of application development strategies and software development. This includes Web, Microsoft .NET Framework, Custom Applications and Database development. The candidate must have a strong command of best practice development principles, have a desire to improve systems/controls through automation/scripting, and be very technically savvy.  This role will be responsible for supporting and creating new business and baseball applications that will improve business decision making, productivity, and fan-experience.  On-call rotational support is also required.

Tasks and Responsibilities

  • Utilize established development tools, guidelines and conventions including but not limited to

       Visual Studio, ASP.NET, MS SQL Server, HTML, CSS, JavaScript, and C#/VB.NET .

  • Create and deliver data-driven applications and reports.

  • Work with users to understand business requirements in order to create software/system functional specifications & designs.

  • Work on projects in all areas of project methodology; this includes requirements & documentation, design, build/code and testing of new and existing Windows and web software applications.

  • Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.

  • Maintain existing software systems by identifying and correcting software defects.

  • Investigate and develop skills in new technologies.

  • Create technical specifications and test plans.

  • Create new and extend existing operational documentation.

  • Consult closely with management and occasionally agency staff related to projects and tasks.

  • Consult colleagues concerning maintenance and performance of software systems.

  • Implement new software.

 

Required Knowledge/Skills/Job Qualifications

  • Expert experience or knowledge required in the following technologies & processes: Microsoft .NET Framework, Visual Studio 2005/2008/2010/2012  ASP.NET/C#, Win forms

  • Experience / knowledge required in the following technologies; Form Development and MS Office/Desktop Integration, XML/XSLT, HTML-CSS, JavaScript, InfoPath

  • The ideal candidate will also have experience with developing Web Services, Excel Services, Dashboards, MS SQL 2005/08/12, MS CRM

  • Working with DEV EXPRESS Controls is a plus

  • HTML 5 or Mobile App Development is a plus

  • Knowledge or experience with Microsoft Integration Services for ETL development is a plus.

  • Knowledge of MS Office Suite (Backend); MS Office Suite (User); MS Outlook (Backend); SAN; MS Project (Backend)

  • General understanding of IT services, solutions & capabilities, as well as industry best practices, established methodologies and tools

  • Customer service focused with excellent communication (written and verbal) and interpersonal skills. Must be able to effectively work with customers, coworkers, vendors and supervisors

  • Ability to manage one or multiple projects simultaneously 

  • This job requires moderate lifting, extensive walking and physical activities

Experience, Education and Formal Training

  • BA or BS degree in CS, IS, or Systems Engineering

  • MCSD (Microsoft Certified Solutions Developer) preferred

  • 2+ years MINIMUM .Net experience in a developer role

  • 5+ years of development experience desired


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - Chicago Cubs (Chicago, IL)

Do you love baseball? Are you a Chicago Cubs fan?  Would your ideal job be located at the Wrigley Field? If you answered yes, read on! 

We are Tickets.com, a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. We are in search of a Field Technician, someone who is an enthusiastic, self-starter to support our client, the Chicago Cubs. You will be part of a passionate bunch of people, driven by a relentless pursuit of innovation whose mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

You will be working at Wrigley Field in Chicago Illinois ensuring that all Tickets.com equipment in an assigned geographical area is well-maintained and quickly repaired when it breaks down.  You will accomplish this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  You will be required to carry a cell phone at assigned times and respond promptly to any issues as well as provide support and training for all outlets.

What you’ll be responsible for:

  • Repairing all Tickets.com system-related peripheral equipment. 

  • Performing preventive maintenance and repair, as needed on all equipment such as thermal ticket printers, computers, monitors, terminal servers, handheld ticket scanners, Cisco routers, and networking and data communications gear. 

  • Troubleshooting repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.

  • Making regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.

  • Continually improving your understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensuring an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

  • Providing support and training for all outlets.

  • All other duties as assigned.

Nice to have:

  • Minimum two (2) years Technical experience

  • Technical Degree or equivalent. A+ and Network + preferred.

  • Excellent communication skills, both verbal & written

  • Detail oriented, organized, proven ability to follow up on tasks

  • Self-starter, able to prioritize and work independently

  • Ability to work well with others and provide constructive feedback

  • Strong listening skills

  • Ability to work effectively under pressure

  • Some night and evening work as required

If you think you’re a great fit for this opportunity, we’ve love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - Houston Astros (Houtson, TX)

Do you love baseball? Are you a Houston Astros fan?  Would your ideal job be located at the Minute Maid Park? If you answered yes, read on! 

We are Tickets.com, a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. We are in search of a Field Technician, someone who is an enthusiastic, self-starter to support our client, the Houston Astros. You will be part of a passionate bunch of people, driven by a relentless pursuit of innovation whose mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

You will be working at Minute Maid Park in Houston Texas ensuring that all Tickets.com equipment in an assigned geographical area is well-maintained and quickly repaired when it breaks down.  You will accomplish this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  You will be required to carry a cell phone at assigned times and respond promptly to any issues as well as provide support and training for all outlets.

What you’ll be responsible for:

  • Repairing all Tickets.com system-related peripheral equipment. 

  • Performing preventive maintenance and repair, as needed on all equipment such as thermal ticket printers, computers, monitors, terminal servers, handheld ticket scanners, Cisco routers, and networking and data communications gear. 

  • Troubleshooting repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.

  • Making regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.

  • Continually improving your understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensuring an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

  • Providing support and training for all outlets.

  • All other duties as assigned.

Nice to have:

  • Minimum two (2) years Technical experience

  • Technical Degree or equivalent. A+ and Network + preferred.

  • Excellent communication skills, both verbal & written

  • Detail oriented, organized, proven ability to follow up on tasks

  • Self-starter, able to prioritize and work independently

  • Ability to work well with others and provide constructive feedback

  • Strong listening skills

  • Ability to work effectively under pressure

  • Some night and evening work as required

If you think you’re a great fit for this opportunity, we’ve love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Technical Support/Help Desk
Information Technology Intern (2017 Season) - Indians Sportservice at Progressive Field (Cleveland, OH)

Delaware North Sportservice

A special place to work. AN EXTRAORDINARY PLACE TO GROW.

Cleveland Sportservice at Progressive Field

Cleveland Sportservice is the proud partner and exclusive food and beverage provider at Progressive Field, one of the most beautiful and unique sports venues in the United States.  Progressive Field is the home of Major League Baseball’s Cleveland Indians.

Located in the Gateway District of downtown Cleveland on the corner of Ontario and Carnegie Progressive Field raises the bar of excellence for sports and entertainment facilities. Home to the new Corner Bar and Right Field Neighborhoods, Progressive Field offers a unique way to dine at the ballpark.

Our associates are talented individuals and are committed to teamwork, hard work and customer service. If you share our vision of creating special experiences one guest at a time©, we want to know you!

Candidates must be willing and able to work a flexible schedule, including nights, weekends and holidays.  This is a paid internship.

The Opportunity

Are you passionate about technology and computer systems?  Are you tired of working in a traditional office environment? If you are seeking an opportunity in the technology field where thousands of guests are entertained and in an industry that offers new and exciting challenges every day, this is the opportunity for you!

Your performance will be evaluated against these critical areas:

  • Decision Making & Problem Solving: ensure technology issues are addressed timely, mitigating any disruption in service, selecting the best course of action and ensuring that the problem is resolved, and is documented to prevent future recurrence.
  • Compliance: ensure all systems meet current standards for privacy and functionality
  • Guest service & quality: staying passionately committed to providing fast and high quality support for customer needs; communicating the need and commitment for delivering exceptional internal and external customer experiences

We are seeking candidates with a passion for guest service and previous experience with point of sale systems, network infrastructure and providing end-user support.  Candidates with exceptional decision-making and leadership skills, integrity, high levels of energy and enthusiasm, and has a get the job done attitude, will be considered for this unique opportunity.  This is a part-time position, schedule will be dependent upon the Cleveland Indians home schedule, evenings and weekends are required.

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants may be subject to a pre-employment background and/or drug testing.  There is no cost to the caniddate for this screening.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you 18 years of age or older?
2. Yes/No: Are you enrolled in an IT program or worked in IT previously?
3. Yes/No: Are you available February - October?
4. Yes/No: Do you have POS system experience?


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Information Systems/Technical Services: Technical Services Management
Client Services Representative - Miami Marlins (Miami, FL)

Do you love baseball? Are you a Miami Marlins fan?  Would your ideal job be located at Marlins Park? If you answered yes, read on! 

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We are searching for a Client Services Representative to support our client at Marlins Park in Miami, Florida. This position will work primarily at Marlins Park. The Client Services Representative is responsible for creating and maintaining events and reports for our clients on Tickets.com ticketing software. The Client Services Representative is also responsible for maintaining relationships with Tickets.com’s MLB clients. Additional responsibilities include, season account support, on-sale support, and system training and support.

What You’ll Be Responsible For:

  • Responsible for event creation, maintenance, report creation and execution in ticketing system.

  • Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events.

  • Act as a liaison to a host of Tickets.com departments, including call centers, web operations and IVR operations.

  • Work with various departments in rollout of new products for clients.

  • Exercises independent thought and judgment when dealing with client and user requests and resolution of issues.

  • Consults with users and provides intellectual information regarding the ProVenue application.

  • Performs systems tests, analysis, and configuration to ensure system is in excellent running order.

  • Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases.

  • Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management.

  • Provide client support while events are on sale and at performance times.

  • Advise client on how to best use ticketing system to meet their business needs.

Nice To Have:

  • Bachelor’s degree or equivalent combination of education and experience.

  • Minimum two (2) years of experience with ticketing software strongly preferred. 

  • Box office experience preferred.

  • Some travel required, valid driver license and vehicle insurance.

  • Computer proficiency essential – MS Office Suite; knowledge of UNIX preferred; ability to easily learn new technology as needed.

  • Remote evening and weekend availability, as required.

  • Must be client service-oriented.

  • Excellent communication skills, both verbal & written.

  • Detail oriented, organized, proven ability to follow up on tasks.

  • Self-starter, able to prioritize and work independently with minimal supervision.

  • Work effectively under pressure.

If you think you're a good fit for the position and the team, we’d love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Programmer
Developer - Baseball Systems - Milwaukee Brewers (Milwaukee, WI)

The Milwaukee Brewers are currently seeking a full-time Developer for Baseball Systems. This individual will collaborate with the Baseball Research & Development team and will assist in the expansion and maintenance of an aggregated player information and reporting system. This position requires strong software development skills and experience as well as a demonstrated ability for independent thought and working within a team framework.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Responsible for design and development of user interfaces/experiences and fast and efficient back-end systems for all new and existing Baseball Operations department systems.
  • Assist in creating additional application content and visualizations for organizational share, especially for mobile environments.
  • Create necessary data structure to facilitate user-friendly analytical research to be conducted within the Brewers player information/reporting system and additional external applications.
  • Identify, diagnose and resolve data quality issues.
  • Facilitate discussion between department head and end users as it relates to building easy-to-use and intuitive interfaces that meet their needs.
  • Create tests and documentation around new features and functionality.
  • Execute exploratory research and analysis directed by the department head, as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Experience with software development, including requirements definition, design, development, testing, implementation, and iterative improvement. Experience in Agile teams, particularly Scrum, is a plus.
  • Proficiency with web development technologies (including C#, Angular, HTML5, CSS, JavaScript and JavaScript frameworks). Strong understanding of desktop, laptop and mobile UI/UX design concepts and demonstrated ability to apply responsive design techniques. Particularly focused on representing large data sets in easy to consume user interfaces.
  • Knowledge of Microsoft SQL (database management and optimization techniques a plus).
  • Working familiarity with advanced statistical concepts, particularly those relevant to sabermetric player evaluation techniques including experience implementing statistical calculations, derivations, and graphical representations into software applications (experience with R and Mathematica a plus).

Education and/or Experience

Bachelor's degree (B. A.) in Computer Science, Information Systems, or related field from four-year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience.

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

Work Hours                                                  

Business hours are Monday – Friday 9am – 5pm, however, candidates must be capable of working extended hours such as overtime, nights, and weekends, when necessary.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Information Systems/Technical Services: Programmer
Developer - Baseball Systems - Milwaukee Brewers (Milwaukee, WI)

The Milwaukee Brewers are currently seeking a full-time Developer for Baseball Systems. This individual will collaborate with the Baseball Research & Development team and will assist in the expansion and maintenance of an aggregated player information and reporting system. This position requires strong software development skills and experience as well as a demonstrated ability for independent thought and working within a team framework.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Responsible for design and development of user interfaces/experiences and fast and efficient back-end systems for all new and existing Baseball Operations department systems.
  • Assist in creating additional application content and visualizations for organizational share, especially for mobile environments.
  • Create necessary data structure to facilitate user-friendly analytical research to be conducted within the Brewers player information/reporting system and additional external applications.
  • Identify, diagnose and resolve data quality issues.
  • Facilitate discussion between department head and end users as it relates to building easy-to-use and intuitive interfaces that meet their needs.
  • Create tests and documentation around new features and functionality.
  • Execute exploratory research and analysis directed by the department head, as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Experience with software development, including requirements definition, design, development, testing, implementation, and iterative improvement. Experience in Agile teams, particularly Scrum, is a plus.
  • Proficiency with web development technologies (including C#, Angular, HTML5, CSS, JavaScript and JavaScript frameworks). Strong understanding of desktop, laptop and mobile UI/UX design concepts and demonstrated ability to apply responsive design techniques. Particularly focused on representing large data sets in easy to consume user interfaces.
  • Knowledge of Microsoft SQL (database management and optimization techniques a plus).
  • Working familiarity with advanced statistical concepts, particularly those relevant to sabermetric player evaluation techniques including experience implementing statistical calculations, derivations, and graphical representations into software applications (experience with R and Mathematica a plus).

Education and/or Experience

Bachelor's degree (B. A.) in Computer Science, Information Systems, or related field from four-year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience.

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

Work Hours                                                  

Business hours are Monday – Friday 9am – 5pm, however, candidates must be capable of working extended hours such as overtime, nights, and weekends, when necessary.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Information Systems/Technical Services: IT Database Management/Services
Application Developer, Baseball Systems - San Francisco Giants (San Francisco, CA)

Title:  Application Developer, Baseball Systems

Department:  Information Technology

Supervisor: Senior Director, Application Development

Status:  Full-Time, Exempt

Position Summary: 

Key responsibilities include being a contributing member of the development and analytics staff focused on baseball systems.

Position Responsibilities:

  • Gather requirements, design, develop, implement and maintain proprietary in-house scouting systems to become an expert on all baseball systems.
  • Contribute to development, data, and modeling projects.
  • Identify new and unique approaches to accomplish baseball objectives.
  • Design and develop web interfaces that are efficient, user-friendly and aesthetically pleasing.

Technical Skills:

  • HTML5, CSS  and JS knowledge and experience required.
  • Knowledge XML, JSON, ASP, SQL, R, Python, C#.

Skills & Qualifications:

  • Master’s Degree in Computer Science, Electrical Engineering or Information Systems.
  • Strong quantitative abilities and existing knowledge of baseball analytics.
  • Knowledge of and passion for baseball.
  • Strong interest in researching, identifying and applying new techniques and strategic uses of technology.
  • An intimate understanding of data driven applications.
  • Must be able to work efficiently and multi-task in a high stress environment and easily adapt to shifting priorities.
  • Self-motivated, detail-oriented, highly organized and deadline driven.
  • Resourcefulness, desire and ability to learn quickly and acquire new technical skills.
  • Excellent written and verbal communication skills.  Technical documentation experience required.
  • Patience and ability to satisfy demanding customers while effectively managing workload and expectations
  • Team player who prefers a collaborative environment.
  • Committed to going “above and beyond” to serve the customer and enhance their technical knowledge.

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Information Systems/Technical Services: Technical Services Management
Product Management Specialist - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Product Management Specialist who will play a crucial role in the product and partner management program areas working with various internal and external resources in the implementation of goals in the assigned product area(s). 

The position requires a thorough understanding of the ticketing industry, market demands, technology trends, and the competitive field in similar product areas.

The Product Management Specialist will be responsible for onboarding and support of registered developers.  In addition, the Product Management Specialist will be assigned product planning and product requirements for specific features and projects related to the ongoing product roadmaps.

Essential Job Functions:

Partner Management

·         Analyze industry/market trends, technology trends and competitive offerings and identify opportunities to generate incremental revenue from existing partnerships

·         Develop outstanding relationships with existing partnerships.

·         Assist in the development and operation of the Registered Developer Program

·         Assist in the setup and operation of the Partner Portal to support the Registered Developer Program including the ongoing operation of an ‘API Sandbox’ environment

·         Technical coordination and support of current and new platform partners

o    Including implementing consulting services and/or the coordination of these activities with other resources within the company

·         Understand technology trends and assess viability for use in Tickets.com products

·         Contribute to the buy, build, partner evaluation process

Product Management

·         Provide a point-of-contact for external resources on an as-needed basis for ongoing product management needs, for example coordination with third party vendors and interaction with external clients

·         Assist as requested in the product release planning processes

·         Research and identify requirements through the interaction with various groups, including but not limited to:

o    Product Strategy and Product Marketing

o    Sales

o    Operations

o    Product Development (Software Engineering, Quality Assurance, and System Engineering)

o    External resources, including current clients, prospects, and new markets

·         Evaluate information gathered from multiple sources and reconcile conflicts

·         Deliver and/or coordinate the delivery of various artifacts, most notably Product Requirements Documents (PRDs), including detailed business requirements, functional requirements, and use cases.  Product Requirements Documents are written using standard templates in natural language

·         Coordinate needed design and product implementations with User Experience Designers and Software Engineers.  This will include collaboration with other subject matter experts as necessary to maintain the product vision, while analyzing various trade-offs with usability and performance needs against constraints such as available resources and schedule milestones

·         Coordinate all necessary adjustments to existing Product Requirements Documents as needed to maintain accurate documentation

·         Ensure the continued adherence to structured product management and development processes

·         Conduct and participate in product and review meetings

·         Communicate product management status to key stakeholders

·         Track and report key product management metrics

·         Provide guidance and answers to questions from internal resources with regards to product direction and functionality

·         Support the creation of product documentation including one sheets, sales presentations, capabilities documents, etc.

 

Position Requirements:

  • Bachelor’s degree or equivalent experience required
  • Minimum of 5 years’ experience as a business analyst or in related fields
  • Strong analytical and product management skills are required
  • Thorough understanding of the ticketing industry
  • Experience working with software integrations, APIs, and data services.
  • Organized, flexible and capable of working on multiple projects simultaneously in a fast-paced environment
  • Excellent verbal communication, written communication and interpersonal skills

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Database Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Manager of Database Administration; this is a hands-on position responsible for all aspects of the databases (mainly Oracle, MS SQL, MYSQL and Postgres) used by all software products, from a design, architecture, and performance perspective.  Duties include database administration functions and systems management, programming and troubleshooting for all of the application databases in the computing environment.  Also responsible for the overall project management and success of upgrading the data teams’ applications, including but not limited to Informatica/Sagent/Settlements/DataWarehouse applications.  Management function includes configuration, security, resource monitoring, reporting and coordinating software issues with other IS organizations including applications development, support, maintenance and operations.  

Essential Job Functions:

  • Responsible for the leadership and management of the Database Administrators, including recruitment, training, performance management, and professional development
  • Assists and performs troubleshooting and technical system support for the database design and programming groups including the monitoring and reporting of all group activities.
  • Assists in the daily activities of the database programming group.
  • Provides senior technical leadership to the database design team, including being conversant with and cognizant of the future direction of systems.
  • Analyze the direction and the impact of the enterprise, and future and current systems exploited for the benefit of the enterprise.
  • Promotes effective teamwork and manages the resolution of interpersonal issues.
  • Analyzes the organization's database needs and develops a long-term strategy for data storage.
  • Assesses needs and recommends tools, processes, standards and resources in the application of a variety of tools, systems and data sources.
  • Establishes policies and procedures related to data security and integrity; monitors and limits database access as needed.
  • Work with key system users to identify user requirements and continuously improve their ability to access information easily and efficiently.
  • Develops data definitions consistent with data management standards and conventions.
  • Oversees the design, maintenance and implementation of the systems that manage Company’s internal databases.
  • Provide resources and assistance to IT groups and clients to determine needs, make appropriate recommendations.
  • Communicate with other company departments for project status, procurement, planning, etc.
  • Provide budgetary oversight for the database infrastructure.
  • All other duties as assigned.

 Position Requirements:

  • Bachelor's degree in Computer Science or equivalent technical certification training & experience.
  • Minimum of 5 years leading teams or managing database and data management departments or functions.
  • Minimum of 7 years reporting, analytical and/or related work experience.
  • Experience with Oracle database systems on Unix, Linux and Windows.
  • MYSQL, Postgres and SQL Server DBA experience preferred.
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML).
  • Experience and advance knowledge of logical and physical database modeling concepts and techniques.
  • Experience managing production environments in a 24X7X365 environment.
  • Knowledge of replication solutions such as Oracle Streams and San replication.
  • SAN Storage cloning and snapshot management experience a plus.
  • Advance knowledge of relational database technology, transaction processing procedures, and modeling and design tools.
  • Advance knowledge of database performance factors, monitoring tools and tuning procedures.
  • Strong working knowledge of relational databases and database management (i.e. Oracle, MS SQL, Postgres, MYSQL); advance skills in MS Excel, MS Access, SQL.
  • Strong proficiency in the use of current software, including SAS/SQL, Oracle and Microsoft Office.
  • Knowledge of the company’s business practices, and familiarity with the company’s products and services preferred and/or ability to quickly learn and adapt in demanding environment.
  • Proven skills in project management, including the following attributes: efficient, collaborative, candid, open, driven and results-oriented.
  • Ability to work well with people from many different disciplines with varying degrees of technical experience.   
  • Must be able to work effectively in a demanding and fast-paced environment.
  • Must be available for remote evening and weekend work as required.

Tickets.com is an Equal Opportunity Employer.


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