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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: IT Database Management/Services
IT Manager - Cincinnati Reds (Cincinnati, OH)

Department:     Information Technology

Job Title:         IT Manager

Reports To:     VP of Technology

FLSA:              Salaried, Exempt

Job Purpose:    This position provides advanced level server hardware & software support to the entire organization. Responsible for delivering highly available, stable and secure applications.

Essential Duties and Responsibilities:

  • Develop best practices and written documentation for all IT related processes.
  • Maintain and troubleshoot all servers and storage within the Reds organization
  • Improve Customer support process. Manage, supervise and prioritize the organization’s Helpdesk to minimize user downtime.
  • Provide first and second level help desk support. Reduce operating expense by using competitive vendor quotes. Reduce help desk incidents through proactive repairs and thereby reduce the mean time to repairs. Reduce parts cost and repair turnaround by seeking competitive vendor relationships.
  • Document (as needed) all data desktop & server based software implementations so that future upgrades and/or maintenance of systems can be performed with technical efficiency, reductions in down time, and within overall operating expense
  • Maintain proper upkeep of systems, run daily backup, check event log
  • Maintain security checks of all systems, pc’s and laptops belonging to the Cincinnati Reds organization
  • Monitor all servers’ health including virus updates, critical updates, install all patches and secure data
  • Provide game-day support for Network (WI-FI and Fixed), Telecom infrastructures
  • Experience with Virtualization of both servers and desktops
  • Provide operational support of Cisco networks.
  • Provide level 2 and level 3 infrastructure support
  • Responsible for identification and resolution of technical and operations issues
  • Lead the installation, configuration and training for systems
  • Day-to-day operations which include support documentation and maintenance of local area network (LAN), wide area network (WAN), virtual local area network (VLAN) and wireless local networks (WLAN)
  • Troubleshoot and support for networking including connectivity, log monitor and analysis
  • Follow change management procedure
  • Provide production control for server upgrades
  • Maintain all NAS and SAN devices
  • Maintain MS Exchange environment

Experience, Education and Licensure

  • Bachelor degree in Computer Technology, or Computer Information Technology preferred
  • 3+ users of application support experience in an environment with more than 200 users
  • 3+ years of experience with database systems including SQL Server
  • 1-3 years IT experience in a supervisor or managerial role
  • ITIL knowledge and certification

Knowledge, Skills, and Abilities:

  • Knowledge of Windows, Office, Networking, TCP/IP, Basic Hardware, Troubleshoot basic wiring, printer, laptop, and desktop troubleshooting;
  • The ideal candidate for this position will be performance driven, have outstanding interpersonal skills, and a strong working knowledge of the technical requirements outlined above.
  • Must be detail oriented, comfortable problem-solving, organized, service oriented and responsible.
  • Excellent verbal, written and influencing skills.
  • Able to motivate a team to work together in the most efficient manner.
  • Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24x7 availability.
  • Able to communicate effectively with management, and staff
  • Ability to multi-task, prioritize and time manage.
  • Self-starter with initiative, strong organizational skills, project management skills, decision making and leadership skills.
  • Ability to work effectively and collaboratively in a team environment and with employees of all levels/areas.
  • Certifications and relevant credentials from Microsoft/Apple.

Working Conditions and Physical Demands

  • Overtime hours may be required
  • Weekend work may sometimes be required
  • Must be able to lift 50 pounds from the floor to desktop height

Expectations:

  • Adhere to Cincinnati Reds Organization Policies and Procedures
  • Act as a role model within and outside the Cincinnati Reds Organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This role is a mix of hands on technical work, team management and day to day operations .Are you ok with this?
2. Do you have 1-3 years IT experience in a supervisor or managerial role?
3. Do you have a Bachelor degree in Computer Technology, or Computer Information Technology?


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Information Systems/Technical Services: IT Database Management/Services
Summer Internship - Information Technology - New York Mets (Flushing, NY)

Overview:

NY Mets IT Summer Intern Program is designed to attract highly talented undergraduate students who want to acquire practical work experience relevant to IT.

General requirements:

  • Currently pursuing a degree within Management Information Systems, Information Technology, Computer Science, Computer Engineering, or Related Major. Business or other related majors may be applicable.
  • Proficiency with fixing basic computer problems, installing software, and/or networking.
  • Proficiency with smartphones; Android, Apple, Blackberry, and/or Windows.
  • Excellent MS Office skills.
  • Interest in technology in general, and desire to learn more
  • Some knowledge of HTML/web development is a plus.
  • Some knowledge of Mac OS is also a plus.
  • Ability to juggle multiple projects at once.
  • Good organizational skills, we have a lot of tech equipment, and you'll have to know where all of it is.
  • Creative thinking abilities, not just following instructions, but coming up with solutions to unique problems on your own.
  • Must have own transportation to and from Citi Field.

 General:

You'll be working with the entire NY Mets IT team to make sure everyone's technology-related needs are being met. This includes routine tech support, hardware configuration, new machine installation, and network maintenance.

When the team is on the road and during the off-season, a 9:30 a.m.-5:30 p.m. work day is expected.  When the team is home, the hours may fluctuate depending on your supervisor’s needs, including nights, weekends, and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?


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Information Systems/Technical Services: Technical Support/Help Desk
Desktop Administrator - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.  At Tickets.com, we’re passionate and driven by a relentless pursuit of innovation.

We are searching for a qualified Desktop Administrator responsible for maintaining our desktop infrastructure. This includes installing, diagnosing, repairing, maintaining and upgrading all employee laptops and desktop systems. In addition, this position will troubleshoot and resolve, as possible, the office LAN. The desktop infrastructure consists of mainly Windows.  This is a temporary, 3 month assignment.
 

Essential Job Functions:

  • Provide on-going operational support including OS releases, upgrades, service pack installations, bug fixes, security updates and any system change activities.
  • Performance monitoring, troubleshooting and tuning for all end-user systems.
  • Build new systems (laptop and desktop) as directed by IT Management.
  • Supporting PDAs: configuration support, synchronization support.
  • Serve as Tier 2 and Tier 3 support to the help desk to resolve desktop system issues as reported by the end-users.
  • Identify solutions for network security; provide Spyware, Adware and virus protection.

Position Requirements:

  • Minimum one (1) year IT experience.
  • Minimum one (1) year experience supporting Microsoft systems (W8, W7, XP), OS X 10.x.
  • Must have knowledge of PC hardware architecture.
  • Minimum one (1) year experience supporting Dell, Lenovo, Apple, laptop/desktop.
  • Must have knowledge of typical desktop applications, (i.e., MS Office, Anti Virus, Ghost, etc.).
  • Must have experience supporting engineering end-users.
  • Must have knowledge of desktop architecture build methodologies.
  • Must have good understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, etc.).
  • Must have exceptional Customer Service skills.
  • Must have excellent written and oral communication skills.
  • Preferred candidates will have Microsoft certifications (MCSA, MCSE).

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Network Administration/Services
NOC Technician - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.  At Tickets.com, we’re passionate and driven by a relentless pursuit of innovation.

Our employees enjoy, a casual work environment, paid time off, 401(k) retirement plan, life insurance, short and long term disability insurance, legal assistance, tuition reimbursement and great health benefits including, medical, dental and vision.

We are searching for a qualified NOC Technician responsible for monitoring the health of mission critical systems associated with both the Tickets.com internal infrastructure and vital customer-side TDC deployed systems.  NOC Technicians work closely both with each other and our various tech teams (Development, Systems Engineering, Database Admin, Network Engineering, etc.) to ensure our monitoring is applied in a deliberate, measured and precise way to guarantee the NOC has a current picture of our entire infrastructure.  The NOC provides both first line support in troubleshooting and is vital in quickly building conference calls with additional resources for additional support as needed.

Position Requirements:

  • High school diploma or equivalent required.
  • Technical degree/certifications, a plus.
  • Minimum 1 year of NOC experience required.
  • General knowledge of networking, Linux based systems and Windows based systems.
  • Any experience with SolarWinds Orion, Dynatrace or Splunk; is a plus.
  • Ability to work independently to complete complex projects and tasks.
  • Solid analytical and problem solving skills.
  • Proficiency with Microsoft Outlook, Excel, and Word.
  • Ability to communicate complex technical problems concisely, professionally and impart urgency.
  • Ability to work a flexible schedule, including weekend and evening support.
  • Ability to be patient and handle sensitive information with a sense of urgency and respect.
  • Solid analytical, problem-solving, organizational, time-management, and follow through
  • Ability to work in a team environment: establish and nurture interpersonal relation

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Senior Database Application Developer (Software Engineer) - Tickets.com (Costa Mesa, CA)

About Us: Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re passionate and driven by a relentless pursuit of innovation.  Built for today, designed for the future, the ProVenue(r) Platform offers transactional capabilities that empower organizations with the freedom to sell tickets their way.

We are searching for a qualified Senior Database Application Developer.  Our team is a business technology team, focused on developing creative solutions that solve challenging enterprise problems rapidly and reliably.

Position Summary:  The Senior Database Application Developer will work on some of the leading edge technology stacks to build commercially available software for our customers. We are looking for a passionate individual to be a part of our team, willing to take on new challenges, learn new technologies, with an interest in innovation.

            

The Senior Database Application Developer is an essential individual contributor within a project team, focusing on development of new products & features. This engineer will design, code and test medium to large software modules as they apply to a specific product. They will also perform requirements analysis, create functional designs, and detailed design specifications as they relate to the implementation of the software and support.

Essential Functions:

  • Design, code, and test medium to large software modules built using Oracle database
  • Own short term planning of IT projects and programs, creating the requirements analysis, functional design, and detailed technical design specifications as they relate to the implementation of a software module
  • Participate in the development of larger modules which may also include collaboratively authoring requirements analysis, architectural designs, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Strong analytical experience and prior production support experience
  • Experience in the use of the PC/Intel or Linux and scripting language as a software development platform
  • Possesses knowledge of IT, including experience in SDLC and project methodologies
  • Utilize source control tools and related build mechanisms
  • Estimate the complexity of a certain task and an appropriate schedule
  • Resolve complex software problems/bugs via advanced debugging techniques especially in Oracle and stored procedure
  • Ability to understand current coding and processes and make appropriate recommendations for improvements
  • Follow all company standards, including the software coding standards document

 

 Technical Requirements: 

  • Bachelor of Science in Engineering or Computer Science (or equivalent) is required. M. S. is plus
  • At least five years of experience working as Database Business Application Developer

o   Candidate must have a strong background in Oracle 10g +, SQL, PL-SQL, Stored Procedures, Triggers, Functions and Oracle objects

o   Deep understanding of complex SQL using oracle functions and features and dynamic SQL

o   Should have knowledge of performance tuning and query optimization

o   Ability to model data into a database design (i.e. Star schema, Facts and Dimensions, snowflake schema, 3rd Normal Form)

o   Experience in development and implementation of data warehouse and data mart databases is a big plus

o   Experience in debugging and testing of stored procedure and data analysis is desirable

  • Experience using data tools such as SQL Plus or SQL Developer
  • Experience in working with any reporting and analytical (BI) tool, preferably Jasper and/or Crystal is plus
  • Experience in creation and maintenance of Data Warehouse and Data Marts using Oracle is big plus
  • Experience in programming language preferable in Java is plus
  • Experience in ticketing system is big plus
  • We are expanding our technology stack so any other prior knowledge of related technologies such as big data or cloud computing etc. are welcome.  This is not mandatory but certainly useful in developing new solutions with latest technologies.

 

Interpersonal Requirements:

  • Ability to interface with all levels of employees

o   Specifically to work cooperatively with software engineers, system administrators, database administrators, product managers and other stakeholders

  • Ability to work both independently with little supervision and in a team environment
  • Willing to educate junior developer on new technologies and features
  • Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation
  • Must practice regular & continued self-education
  • Exercise troubleshooting and problem solving skills
  • Excellent attention to detail and organization skills
  • Ability to maintain and meet schedules
  • Willing to learn new technologies and tools

What we offer:

  • Competitive salary based on experience
  • 401k with Company match
  • Health, Dental, Vision, Life, Short and Long Term Disability
  • Health and Dependent Care Flexible Spending Accounts
  • Paid Time Off
  • Challenging and exciting work environment
  • Focus on individual’s growth to satisfy their appetite of learning new technologies

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: IT Database Management/Services
Database Application Developer (Software Engineer) - Tickets.com (Costa Mesa, CA)

About Us:  Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re passionate and driven by a relentless pursuit of innovation.  Built for today, designed for the future, the ProVenue(r) Platform offers transactional capabilities that empower organizations with the freedom to sell tickets their way.

We are searching for a qualified Database Application Developer.  Our team is a business technology team, focused on developing creative solutions that solve challenging enterprise problems rapidly and reliably.

Position Summary:   The Database Application Developer will work on some of the leading edge technology stacks to build commercially available software for our customers. We are looking for a passionate individual to be a part of our team, willing to take on new challenges, learn new technologies, with an interest in innovation.

The Database Application Developer is an essential individual contributor within a project team, focusing on development of new products & features. This engineer will design, code and test medium to large software modules as they apply to a specific product.

Essential Functions:

  • Design, code, and test medium to large software modules built using Oracle database
  • Participate in the development of larger modules which may also include collaboratively authoring requirements analysis, high level designs and/or detailed design tasks under the direction of a more experienced engineer
  • Strong analytical experience to identify issues and provide solutions for it
  • Possesses knowledge of IT, including experience in SDLC and project methodologies
  • Utilize source control tools and related build mechanisms
  • Resolve complex software problems/bugs via advanced debugging techniques especially in Oracle and stored procedure
  • Ability to understand current coding and processes and make appropriate recommendations for improvements

Technical Requirements: 

  • Bachelor of Science in Engineering or Computer Science (or equivalent) is required
  • At least three  years of experience working as Database Business Application Developer

o   Candidate should have a strong background in Oracle 10g +, SQL, PL-SQL, Stored Procedures, Triggers, Functions and Oracle objects

o   Understanding of complex SQL using oracle functions and features and dynamic SQL

o   Good knowledge of performance tuning and query optimization

o   Experience in modeling data into a database design (i.e. Star schema, Facts and Dimensions, snowflake schema, 3rd Normal Form)

o   Experience in development and implementation of data warehouse and data mart databases is a plus

o   Experience in debugging and testing of stored procedure and data analysis is desirable

  • Experience using data tools such as SQL Plus or SQL Developer
  • Experience working with any reporting and analytical (BI) tool, preferably Jasper and/or Crystal is plus
  • Experience scripting language is a plus 

 

Interpersonal Requirements:

  • Ability to interface with all levels of employees, specifically to work cooperatively with software engineers system administrators and database administrators
  • Ability to work both independently with little supervision and in a team environment
  • Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation
  • Must practice regular & continued self-education
  • Exercise troubleshooting and problem solving skills
  • Excellent attention to detail and organization skills
  • Ability to maintain and meet schedules
  • Willingness to learn new technologies and tools

 

What we offer:

  • Competitive salary based on experience
  • 401k with Company match
  • Health, Dental, Vision, Life, Short and Long Term Disability
  • Health and Dependent Care Flexible Spending Accounts
  • Paid Time Off
  • Challenging and exciting work environment
  • Focus on individual’s growth to satisfy their appetite of learning new technologies

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Information Systems/Technical Services: Computer Information Systems
Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Software Engineer responsible for the design, coding and testing of small software modules as they apply to specific software products.

If you think you’re a good fit for the position and the team, we’d love to hear from you!

Essential Job Functions:

  • Designs, codes, and tests small software modules
  • Own short term planning of IT projects and programs, creating the requirements analysis, functional design, and detailed technical design specifications as they relate to the implementation of a software module
  • Participate in the development of larger modules which may also include collaboratively authoring requirements analysis, architectural designs, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Develop software using at least one programming language and platform
  • Utilize source control tools and related build mechanisms
  • Install and configure software development tools and/or operating systems
  • Debug and correct problems in existing software
  • Estimate the complexity of a certain task and an appropriate schedule
  • Resolve complex software problems/bugs via advanced debugging techniques

 Position Requirements:

  • Bachelor of Science in Engineering or Computer Science (or equivalent) is required
  • At least 2-3 years of Java programming experience, object oriented analysis, design and programming
  • Candidate must have experience in JDBC, Spring MVC and O/R Mapping (e.g. Hibernate)
  • Experience in a J2EE application server environment utilizing JMS, JNDI, clustering, and related technologies
  • Experience in Oracle or other DBMS systems, fluent in SQL & DML constructs critical
  • Background in developing web services (REST, SOAP, etc.) for internal and external integrations, a plus
  • Experience in HTML, JavaScript, JSON, etc client-side technologies critical
  • Experience developing with various third-party JavaScript libraries, such as jQuery, Prototype, Yahoo! UI, Dojo, Google, etc. a plus
  • Box Office Management or other ticketing experience a plus

 Interpersonal Requirements:

  • Ability to interface with all levels of employees

o   Specifically to work cooperatively with software engineers, system administrators, product managers and other stakeholders

  • Ability to work both independently and in a team environment
  • Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation
  • Must practice regular & continued self-education
  • Exercise troubleshooting and problem solving skills
  • Excellent attention to detail and organization skills
  • Ability to maintain and meet schedules
  • Remote evening and weekend work as required including having home internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Programmer
Senior Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Senior Software Engineer, focusing on development of new products & features. The Software Engineer will design, code and test medium to large software modules as they apply to a specific product. They will also perform requirements analysis, create functional designs, and detailed design specifications as they relate to the implementation of the software.

If you think you’re a good fit for the position and the team, we’d love to hear from you!

Essential Job Functions:

  • Design, code, and test medium to large software modules
  • Own short term planning of IT projects and programs, creating the requirements analysis, functional design, and detailed technical design specifications as they relate to the implementation of a software module
  • Participate in the development of larger modules which may also include collaboratively authoring requirements analysis, architectural designs, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Develop software using at least one programming language and platform
  • Utilize source control tools and related build mechanisms
  • Install and configure software development tools and/or operating systems
  • Debug and correct problems in existing software
  • Estimate the complexity of a certain task and an appropriate schedule
  • Provide direction to less experienced engineers
  • Resolve complex software problems/bugs via advanced debugging techniques

 Position Requirements:

  • Bachelor of Science in Engineering or Computer Science (or equivalent) is required
  • Minimum four (4) years of Java programming experience, object oriented analysis, design and programming

o   Candidate must have in depth knowledge of JDBC, Spring MVC and O/R Mapping (e.g. Hibernate)

o   Experience in a J2EE application server environment utilizing JMS, JNDI, clustering, and related technologies

  • Experience in Oracle or other DBMS systems, fluent in SQL & DML constructs critical
  • Experience in an enterprise transactional environment, integrating with TIBCO or a messaging bus product, a plus
  • Background in developing web services (REST, SOAP, etc.) for internal and external integrations critical

o   Experience with SOA type environments, a plus

  • Experience in HTML, JavaScript, JSON, etc client-side technologies critical
  • Experience developing with various third-party JavaScript libraries, such as jQuery, Prototype, Yahoo! UI, Dojo, Google, etc. a plus
  • Box Office Management or other ticketing experience a plus

 Interpersonal Requirements:

  • Ability to interface with all levels of employees

o   Specifically to work cooperatively with software engineers, system administrators, product managers and other stakeholders

  • Ability to work both independently with little supervision and in a team environment
  • Experience as a group leader a plus
  • Must have a willingness and patience to teach others
  • Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation
  • Must practice regular & continued self-education
  • Exercise troubleshooting and problem solving skills
  • Excellent attention to detail and organization skills
  • Ability to maintain and meet schedules
  • Remote evening and weekend work as required including having home internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Network Administration/Services
Security Administrator / Analyst - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

 

We are seeking a Security Administrator responsible for the security of company server hardware, software, operating systems, and certain infrastructure applications.  This position will assist with the development of information security standards and procedures, and making recommendations to enhance the security environment. Leads or assists with information security projects. 

Essential Job Functions:

  • Develop and maintain information security standards and procedures to help ensure that information assets are adequately protected and the company is compliant with industry best practices and company compliance requirements
  • Work with departments and senior management to implement practices that meet Company standards for information security across various operating departments
  • Run vulnerability/gap assessments and make appropriate recommendations to ensure adequate levels of service and security
  • Analyze and diagnose problems relating to a wide variety of hardware and software issues operating across a range of platforms
  • Audit firewall permission and access policies
  • Identify projects/initiatives to enhance the Company’s security posture and mitigate risks in a UNIX, Windows, and Cisco operating systems based environment
  • Identify, design and coordinate implementation of other security program elements such as security policies, standards, guidelines, patch policy, and security incident response
  • Assess and make recommendations regarding technology architecture, configuration of IT infrastructure and applications to improve security

Position Requirements:

  • AS, BS, BA or equivalent in computer technology
  • Industry Certifications preferred
  • A minimum of three (3) years’ experience required in IT security, including designing, supporting and maintaining security infrastructure
  • Linux and Windows OS experience required
  • Cisco experience required
  • Other Operating Systems may include CentOS, Ubuntu, Fedora, Debian
  • Experience with scripting and Web and Application Packages
  • SSL Certificates concepts and management tools and Log Correlation tools
  • Some knowledge of Host Based Intrusion Detection Systems and Antivirus identification and mitigation
  • Experience with Web Application Firewalls (WAFs)
  • Experience with Web Application vulnerabilities and exploits and Vulnerability Scanning tools processes and procedures
  • Experience with penetration testing tools, concepts and procedures
  • Knowledge using Wireshark and tcpdump
  • Experience implementing and maintaining high quality operational standards, processes and procedures
  • Strong written and oral communication skills
  • Strong documentation and teamwork skills
  • Ability to multi-task and prioritize assignments
  • Must be well organized and detail oriented

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Programmer
Senior Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Senior Software Engineer who will be responsible for designing, coding and testing medium to large software modules as they apply to a specific product.  The Sr. Software Engineer will also create the requirements analysis, functional design, and detailed design specifications as they relate to the implementation of the software.
.
If you think you’re a good fit for the Senior Software Engineer position and the team, we’d love to hear from you!

Essential Job Functions:

  • Designs, codes, and tests medium to large software modules
  • Participates in short term planning of IT projects and programs
  • Participates in group design meetings
  • Analyzes, interpret and make decisions affecting work methods and procedures within an overall program
  • Participates in the development of larger modules which may also include requirements analysis, architectural design, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Develops software using at least one programming language and platform
  • Utilize source control tools and related build mechanisms
  • Install and configure software development tools and/or operating systems
  • Debug and correct problems in existing software
  • Estimates the complexity of a certain task and an appropriate schedule
  • Create the requirements analysis, functional design, and detailed design specifications as they relate to the implementation of a software module
  • Provide direction to less experienced engineers
  • Resolve complex software problems/bugs via advanced debugging techniques
  • Follow all company standards, including the software coding standards document

Position Requirements:

  • Bachelor of Science in Engineering or Computer Science (or equivalent) is required
  • A minimum of five years hands-on experience is essential
  • Excellent communication skills both written and oral are preferred
  • Must be fluent in at least one structured programming language, preferably Java
  • Experience with HTML, Perl, JSP, and/or XML required, along with J2EE, JBoss, and JBoss Portal
  • Familiarity with Object Oriented and multithreaded programming methodologies required
  • Familiarity with Distributed Systems a plus
  • Understanding of internationalization and localization essential
  • Knowledgeable user in Windows and Linux
  • Experience in the use of the PC/Intel or Linux as a software development platform.
  • Knowledge of engineering development methodologies is essential
  • Ability to maintain and meet schedules
  • Ability to write technical documentation
  • Excellent organization skills
  • Detail-oriented individual
  • Ability to interface with all levels of employees
  • Self-starter with ability to work under minimal supervision

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Technical Support/Help Desk
IT Dispatcher - Washington Nationals (Washington, DC)

Summary:

Reporting to the Manager, Information Technology, the IT Dispatcher is primarily responsible for receiving, documenting and routing all support requests made to the Information Technology Department via the IT Help Desk.  The IT Dispatcher is typically the first point of contact for all technology requests.  The IT Dispatcher is responsible for primary troubleshooting and issue identification.  If the IT Dispatcher is unable to resolve the request they must route it to the appropriate IT team member for follow-up and resolution.

Essential Duties and Responsibilities:

  • Receive and document support requests/inquiries made to the IT Help Desk.
  • Respond to and resolve support requests/inquires in a timely fashion.
  • Provide support to end users in a courteous and professional manner.
  • Route unresolved request/inquiries following established guidelines
  • Keep accurate and up-to-date records of duties performed and methodologies used to perform job functions.
  • Maintain a good working relationship with fellow employees.
  • Adhere to company and department policies.
  • Complete delegated projects
  • Other duties as assigned.

Requirements:

 Minimum Education and Experience Requirements

·         Bachelor’s degree

·         Minimum of at least 1 year experience in dispatching, IT or related field

Knowledge, Skills, and Abilities necessary to perform essential functions

             Required

 ·         Excellent verbal, written, presentation and interpersonal skills.

·         Proficient at typing and in the use of computer software programs (Microsoft Office and IT Help Desk service system)

·         Ability to receive and document incoming support requests submitted via email, telephone and online and associated resolutions

·         Ability to read and comprehend technical documents, short correspondence and memos

·         Effective presentation skills in one-on-one and small group situations; via email, over the phone and face to face

·         Ability to document all duties performed in the Help Desk service system using clear and detailed descriptions

·         Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred

 ·         Industry recognized certifications (CompTIA, Microsoft, Cisco, Juniper, etc.)

 Physical/Environmental Requirements

·         Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

·         While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, or controls; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a minimum 1 year experience in dispatching, IT or related field? If yes, please explain.
2. Yes/No: Do you have a Bachelors degree? If yes, in what field?
3. Yes/No: Do you currently hold any industry recognized certifications? If yes, please explain.


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