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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - Chicago Cubs (Chicago, IL)

Do you love baseball? Are you a Chicago Cubs fan?  Would your ideal job be located at Wrigley Field? If you answered yes, read on! 

We are Tickets.com, a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. We are in search of a Field Technician, someone who is an enthusiastic, self-starter to support our client, the Chicago Cubs. You will be part of a passionate bunch of people, driven by a relentless pursuit of innovation who’s mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

You will be working at Wrigley Field in Chicago, IL ensuring that all Tickets.com equipment in an assigned geographical area is well-maintained and quickly repaired when it breaks down.  You will accomplish this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  You will be required to carry a cell phone at assigned times and respond promptly to any issues as well as provide support and training for all outlets.

What You’ll be responsible for:

  • Repairing all Tickets.com system-related peripheral equipment.
  • Performing preventive maintenance and repair, as needed on all equipment such as thermal ticket printers, computers, monitors, terminal servers, handheld ticket scanners, Cisco routers, and networking and data communications gear. 
  • Troubleshooting repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Making regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improving your understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensuring an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.
  • Providing support and training for all outlets.
  • All other duties as assigned.

Nice to have:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Some night and evening work as required

If you think you’re a great fit for this opportunity, we’ve love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Computer Information Systems
Systems Coordinator - New York Yankees (Bronx, NY)

Description: The Systems Coordinator position is responsible for providing technology support within Yankee Stadium. Duties include identifying potential issues with various hardware and software components, providing support for the Stadium’s video distribution system and general technology support.

Primary Responsibilities:

  • Responds to inquiries and requests for assistance with the organization's computers

  • Identifies problems, troubleshoots and provides advice to personnel

  • Coordinates with other IT areas to resolve problems

  • Provides a general support of all Technology related systems and devices

  • Provides technical support for members of the media during events

 

Qualifications and Experience:

  • Bachelor’s degree preferred or significant experience

  • Proficient computer troubleshooting skills

  • A proficient knowledge of PC based computer systems, Apple based systems is a plus

  • Ability to interface well with non-technical members of the organization

  • Strong written, verbal and interpersonal skills with  the ability to communicate effectively at all levels both internally and externally

  • Requires continual attention to detail and high level of organization

  • Ability to maintain confidential and sensitive information

  • Ability to multi-task and prioritize

 

 

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. The New York Yankees is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - San Diego Padres (San Diego, CA)

Do you love baseball? Are you a San Diego Padres fan?  Would your ideal job be located at the Petco Park Stadium? If you answered yes, read on! 

We are Tickets.com, a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. We are in search of a Field Technician, someone who is an enthusiastic, self-starter to support our client, the San Diego Padres. You will be part of a passionate bunch of people, driven by a relentless pursuit of innovation who’s mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

You will be working at Petco Park in San Diego, CA ensuring that all Tickets.com equipment in an assigned geographical area is well-maintained and quickly repaired when it breaks down.  You will accomplish this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  You will be required to carry a cell phone at assigned times and respond promptly to any issues as well as provide support and training for all outlets.

What You’ll be responsible for:

  • Repairing all Tickets.com system-related peripheral equipment.
  • Performing preventive maintenance and repair, as needed on all equipment such as thermal ticket printers, computers, monitors, terminal servers, handheld ticket scanners, Cisco routers, and networking and data communications gear. 
  • Troubleshooting repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Making regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improving your understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensuring an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.
  • Providing support and training for all outlets.
  • All other duties as assigned.

Nice to have:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Some night and evening work as required
  • If you think you’re a great fit for this opportunity, we’ve love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Technical Support/Help Desk
NOC Technician - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a qualified NOC Technician responsible for monitoring the health of mission critical systems associated with both the Tickets.com internal infrastructure and vital customer-side TDC deployed systems.  NOC Technicians work closely both with each other and our various tech teams (Development, Systems Engineering, Database Admin, Network Engineering, etc.) to ensure our monitoring is applied in a deliberate, measured and precise way to guarantee the NOC has a current picture of our entire infrastructure.  The NOC provides both first line support in troubleshooting and is vital in quickly building conference calls with additional resources for additional support as needed.

Position Requirements:

  • General knowledge of networking, Linux based systems, and Windows based systems.

  • Ability to work independently to complete complex projects and tasks.

  • Solid analytical and problem solving skills.

  • Proficiency with Microsoft Outlook, Word, and various web browsers.

  • An ideal candidate should have the ability to communicate complex technical problems concisely, professionally, and impart appropriate urgency.

  • A flexible schedule is required. This position will involve weekend and evening support.

  • Working in the NOC exposes you to a great deal of privileged information.  A good team member respects and protects this information.

  • NOC team members will be relied upon to follow through on several tasks of varying  importance in a given shift, they should be able to utilize their time efficiently.

  • Any experience with our monitoring tools: SolarWinds Orion or Splunk; is a plus.

  • Technical Degree/certifications (completed or some completed) a plus.

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Technical Support/Help Desk
Technical Analyst - Washington Nationals (Washington, DC)

Summary:

Reporting to the Help Desk Manager, the Technical Analyst is primarily responsible for troubleshooting and resolving all assigned technical issues. All client-level issues and requests are to be addressed by the Technical Analyst. In the event an issue or request is determined to be outside the Technical Analysts abilities to resolve they are required to document all troubleshooting steps performed and escalate the issue using established procedures.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Receive and document support requests/inquiries made to the IT Help Desk.
  • Respond to and resolve support requests/inquires in a timely fashion.
  • Provide support to end users in a courteous and professional manner.
  • Escalate unresolved requests/inquires following established guidelines.
  • Keep accurate and up-to-date records of duties performed and methodologies used to perform job functions.
  • Maintain a good working relationship with fellow employees.
  • Adhere to company and departmental policies.
  • Complete delegated projects.
  • Maintain working knowledge of current and future technologies.
  • Other duties as assigned.

Working Relationships   

Must effectively and efficiently communicate with other members of the IT team to provide support for the enterprise; interact with the user community in a professional, courteous and helpful manner; and interact with outside IT hardware, software and support vendors.

Requirements:

Minimum Education and Experience Requirements

  • College Degree or equivalent military experience
  • Minimum of 3 years in a customer service environment and knowledge of computer hardware and software.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Ability to read and comprehend complex technical documents, short correspondence, and memos;
  • Ability to write complex technical documents, memos and procedures;
  • Ability to effectively present information in one-on-one and small group situations to other employees of the organization especially over the telephone;
  • Must have excellent communication skills for dealing with both internal and external contacts.
  • Ability to document all duties performed in the Help Desk service system, clear and detailed descriptions are necessary.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred:

  • Industry recognized certifications (CompTIA, Microsoft, Cisco, Juniper, etc…) are a plus.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

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