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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: Technical Support/Help Desk
Information Technology Intern - Baseball Info Solutions (Coplay, PA)

Company Overview

Baseball Info Solutions (BIS) opened its doors back in 2002 and has been on the leading edge of the advanced statistical study of baseball ever since. The company’s mission is to provide the most accurate, in-depth, timely professional baseball data, including cutting-edge research and analysis, striving to educate major league teams and the public about baseball analytics.

BIS employs a staff of expert baseball scouts and an army of highly trained video scouts who conduct several passes of each game, recording everything from basic box score data to times and locations of balls in play, pitch types and locations, defensive shifts, and much more.

The company’s analysts and programmers dissect data, producing a variety of predictive studies and analytics, including, for example, Defensive Runs Saved. Defensive Runs Saved estimates the number of runs a defender saves or costs his teams because of his ability to convert balls in play into outs, defend bunts, turn double plays, prevent baserunner advancements, and several other factors. A couple of the more recent advancements are Strike Zone Plus/Minus—which measures the number of extra strikes drawn because of the framing tendencies of catchers, pitchers, batters, and umpires—and Stolen Base Red Light/Green Light—which predicts baserunner success rates on stolen bases against various pitcher-catcher combinations, even if they have never faced each other.

Baseball Info Solutions was co-founded by John Dewan, who has been a leader in baseball analytics for more than 25 years. From his first partnership with Bill James as the Executive Director of Project Scoresheet to co-founding STATS, Inc. and his 15-year tenure as CEO, John has continually broken new ground in sports data and analytics. Through products and publications such as The Bill James Handbook and The Fielding Bible, John, Bill, and BIS have continued that tradition to this day.

Position Overview

The candidate will support the IT Department as we develop new features and products as well as help maintain existing products. Strong candidates will possess a self-motivated attitude, great communication skills, and be able to work in a collaborative, team environment or independently as needed.

Responsibilities:

  • Hardware and Software support
  • Assist with web development in C# and Asp.NET
  • Assist with Windows application development in VB and C#

Qualifications:

  • Knowledge of baseball statistics and analytics
  • Asp.NET and Windows Forms, WPF would be a plus.
  • C# and VB.NET
  • Understanding of SSRS
  • HTML and CSS
  • MS Development tools
  • Relational Databases (e.g. SQL)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to relocate to the area? (yes/no)
2. Are you a US resident or do you have proper clearance to work in the US? (yes/no)
3. Why do you want to work in IT and/or sports?


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Information Systems/Technical Services: Computer Information Systems
Client Services Representative - Cincinnati Reds (Cincinnati, OH)

Do you love baseball? Are you a Cincinnati Reds fan?  Would your ideal job be located at Great American Ball Park? If you answered yes, read on! 

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We are searching for a Client Services Representative to support our client at Great American Ball Park in Cincinnati, Ohio. This position will work primarily at Great American Ball Park. The Client Services Representative is responsible for creating and maintaining events and reports for our clients on Tickets.com ticketing software. The Client Services Representative is also responsible for maintaining relationships with Tickets.com's MLB clients. Additional responsibilities include, season account support, on-sale support, and system training and support.

What You’ll Be Responsible For:

  • Responsible for event creation, maintenance, report creation and execution in ticketing system.

  • Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events.

  • Act as a liaison to a host of Tickets.com departments, including call centers, web operations and IVR operations.

  • Work with various departments in rollout of new products for clients.

  • Exercises independent thought and judgment when dealing with client and user requests and resolution of issues.

  • Consults with users and provides intellectual information regarding the ProVenue application.

  • Performs systems tests, analysis, and configuration to ensure system is in excellent running order.

  • Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases.

  • Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management.

  • Provide client support while events are on sale and at performance times.

  • Advise client on how to best use ticketing system to meet their business needs.

Nice To Have:

  • Bachelor’s degree or equivalent combination of education and experience.

  • Minimum two (2) years of experience with ticketing software strongly preferred. 

  • Box office experience preferred.

  • Some travel required, valid driver license and vehicle insurance.

  • Computer proficiency essential – MS Office Suite; knowledge of UNIX preferred; ability to easily learn new technology as needed.

  • Remote evening and weekend availability, as required.

  • Must be client service-oriented.

  • Excellent communication skills, both verbal & written.

  • Detail oriented, organized, proven ability to follow up on tasks.

  • Self-starter, able to prioritize and work independently with minimal supervision.

  • Work effectively under pressure.

If you think you're a good fit for the position and the team, we’d love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - Cleveland Indians (Cleveland, OH)

Do you love baseball? Are you a Cleveland Indians fan?  Would your ideal job be located at Progressive Field? If you answered yes, read on! 

We are Tickets.com, a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. We are in search of a Field Technician, someone who is an enthusiastic, self-starter to support our client, the Cleveland Indians. You will be part of a passionate bunch of people, driven by a relentless pursuit of innovation who’s mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

You will be working at Progressive Field in Cleveland Ohio ensuring that all Tickets.com equipment in an assigned geographical area is well-maintained and quickly repaired when it breaks down.  You will accomplish this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  You will be required to carry a cell phone at assigned times and respond promptly to any issues as well as provide support and training for all outlets.

What You’ll be responsible for:

  • Repairing all Tickets.com system-related peripheral equipment. 

  • Performing preventive maintenance and repair, as needed on all equipment such as thermal ticket printers, computers, monitors, terminal servers, handheld ticket scanners, Cisco routers, and networking and data communications gear. 

  • Troubleshooting repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.

  • Making regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.

  • Continually improving your understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensuring an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

  • Providing support and training for all outlets.

  • All other duties as assigned.

Nice to have:

  • Minimum two (2) years Technical experience

  • Technical Degree or equivalent. A+ and Network + preferred.

  • Excellent communication skills, both verbal & written

  • Detail oriented, organized, proven ability to follow up on tasks

  • Self-starter, able to prioritize and work independently

  • Ability to work well with others and provide constructive feedback

  • Strong listening skills

  • Ability to work effectively under pressure

  • Some night and evening work as required

If you think you’re a great fit for this opportunity, we’ve love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Computer Information Systems
Database Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Manager of Database Administration; this is a hands-on position responsible for all aspects of the databases (mainly Oracle, MS SQL, MYSQL and Postgres) used by all software products, from a design, architecture, and performance perspective.  Duties include database administration functions and systems management, programming and troubleshooting for all of the application databases in the computing environment.  Also responsible for the overall project management and success of upgrading the data teams’ applications, including but not limited to Informatica/Sagent/Settlements/DataWarehouse applications.  Management function includes configuration, security, resource monitoring, reporting and coordinating software issues with other IS organizations including applications development, support, maintenance and operations.  

Essential Job Functions:

  • Responsible for the leadership and management of the Database Administrators, including recruitment, training, performance management, and professional development
  • Assists and performs troubleshooting and technical system support for the database design and programming groups including the monitoring and reporting of all group activities.
  • Assists in the daily activities of the database programming group.
  • Provides senior technical leadership to the database design team, including being conversant with and cognizant of the future direction of systems.
  • Analyze the direction and the impact of the enterprise, and future and current systems exploited for the benefit of the enterprise.
  • Promotes effective teamwork and manages the resolution of interpersonal issues.
  • Analyzes the organization's database needs and develops a long-term strategy for data storage.
  • Assesses needs and recommends tools, processes, standards and resources in the application of a variety of tools, systems and data sources.
  • Establishes policies and procedures related to data security and integrity; monitors and limits database access as needed.
  • Work with key system users to identify user requirements and continuously improve their ability to access information easily and efficiently.
  • Develops data definitions consistent with data management standards and conventions.
  • Oversees the design, maintenance and implementation of the systems that manage Company’s internal databases.
  • Provide resources and assistance to IT groups and clients to determine needs, make appropriate recommendations.
  • Communicate with other company departments for project status, procurement, planning, etc.
  • Provide budgetary oversight for the database infrastructure.
  • All other duties as assigned.

 Position Requirements:

  • Bachelor's degree in Computer Science or equivalent technical certification training & experience.
  • Minimum of 5 years leading teams or managing database and data management departments or functions.
  • Minimum of 7 years reporting, analytical and/or related work experience.
  • Experience with Oracle database systems on Unix, Linux and Windows.
  • MYSQL, Postgres and SQL Server DBA experience preferred.
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML).
  • Experience and advance knowledge of logical and physical database modeling concepts and techniques.
  • Experience managing production environments in a 24X7X365 environment.
  • Knowledge of replication solutions such as Oracle Streams and San replication.
  • SAN Storage cloning and snapshot management experience a plus.
  • Advance knowledge of relational database technology, transaction processing procedures, and modeling and design tools.
  • Advance knowledge of database performance factors, monitoring tools and tuning procedures.
  • Strong working knowledge of relational databases and database management (i.e. Oracle, MS SQL, Postgres, MYSQL); advance skills in MS Excel, MS Access, SQL.
  • Strong proficiency in the use of current software, including SAS/SQL, Oracle and Microsoft Office.
  • Knowledge of the company’s business practices, and familiarity with the company’s products and services preferred and/or ability to quickly learn and adapt in demanding environment.
  • Proven skills in project management, including the following attributes: efficient, collaborative, candid, open, driven and results-oriented.
  • Ability to work well with people from many different disciplines with varying degrees of technical experience.   
  • Must be able to work effectively in a demanding and fast-paced environment.
  • Must be available for remote evening and weekend work as required.

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Senior Business Analyst - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking a Senior Business Analyst who will be responsible for providing the executive leadership team with actionable intelligence, based on rigorous analysis of available data and reporting systems. When data is unavailable, this role will be responsible for assisting with the design, implementation, and management of systems and processes to collect and synthesize the business intelligence needed to improve operations and support overall business strategy.

Essential Job Functions:

  • Maintain and develop financial models supporting strategic initiatives, product costs and client deals Assist with developing and supporting financial and operational metrics regarding company performance.
  • Create, compile and opine on key performance indicators, highlighting trends and analyzing causes of variances

Special projects such as:

  • Return on Investment of proposed strategic initiatives
  • Product enhancement request backlog and throughput
  • Big Data analysis of client, payment, consumer, and other data

Additional Functions:

  • Maintain an understanding of Tickets.com’s products, services, and overall business.
  • Work in a consultative role across departments assisting with process improvement, KPI development/monitoring, etc.
  • Optimize workflows and business processes and recommend efficiencies to improve productivity Assist in implementing and managing a dynamic value-based deal model used in analyzing sales opportunities, pricing practices and strategic partnerships.
  • Evaluate cross functional practices in order to streamline efforts, identify redundancies, automate processes and eliminating unnecessary tasks.
  • Work with internal and third party database tools to develop a management facing dashboard.

Position Requirements:

  • A Bachelor’s degree in Accounting, Finance, or Economics or other related discipline
  • 3-5 years of work experience in analyst or analytics roles
  • Experience working for a technology is a plus
  • Ability to lead and work within a team-oriented environment to achieve common goals
  • Excellent interpersonal relationship and communication skills
  • Articulate with excellent verbal and written communication skills
  • Well-organized with exceptional time management skills
  • PC proficient, with knowledge of Microsoft Office products including advanced Excel experience
  • Knowledge of relational databases and experience querying multiple data sources to create reports and metrics
  • Experience with Salesforce.com and ServiceNow.com preferred
  • Background using data visualization tools such as Domo or Tableau preferred

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Network Administration/Services
Systems Administrator - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Systems Administrator who will be responsible for reliability, performance, recoverability and security of Microsoft systems, from design through implementation and support. A successful Systems Administrator performs a wide variety of installation, configuration, testing and upgrading of workstations, servers and related Microsoft software within the company’s technology environment. A System Administrator provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure, assists with the development of standards and procedures and makes technology recommendations. Other responsibilities include supporting information technology projects and other business groups such as marketing, configuration management, integrated services, security, networks, field techs, and product development

Essential Duties and Responsibilities:

  • Support systems and manage equipment/software by performing required configuration, installation, maintenance and monitoring tasks of all Microsoft related systems in the environment, including Citrix virtual desktops

  • Maintain software applications, operating systems and perform monthly and other routine maintenance

  • Works with vendors, application developers, database administrators, and other technology groups to design, develop, document, analyze, create, test and/or make recommendations toward technology solutions based on system design specifications

  • Troubleshoot and resolve related issues by providing on-site and remote support of all Microsoft related systems

  • Manage assigned projects with little supervision to deliver services in accordance with established directives

  • Conducts routine hardware and software audits of servers for compliance with established standards, policies, configuration guidelines and procedures

  • Develops and maintains a comprehensive hardware and software configuration database/library of all supporting documentation

  • Provides user account administration for the distributed server environment and infrastructure applications

  • Acts as a Server Platform liaison for one or more operating systems platforms

  • Provide support for infrastructure applications that support and service customers internally and externally

  • Participate in disaster recovery simulations

  • Act as a mentor to junior staff members in the Desktop Administrator role

  • Available 24 hours a day, 7 days a week to support as needed

  • Perform other duties as required

Nice to Have:

  • Two year college (Associate’s Degree)

  • Certifications

  • (Preferred) Microsoft Certified Systems Administrator

  • (Preferred) Citrix Certified Professional – Virtualization (CCP-V)

  • Minimum 3 years IT experience

  • Minimum 3 years’ experience supporting Microsoft systems and applications including Windows OS 2008/2012, Microsoft Exchange, Microsoft SharePoint, SQL Server and Active Directory in an enterprise environment

Must Have:

  • Must have 2 years’ experience supporting Citrix XenDesktop virtualization environment

  • Must have 2 years’ experience supporting VmWare virtualization environment

  • Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)

  • Must have knowledge of server architecture build methodologies

  • Experience using PowerShell scripts

  • Must have experience supporting engineering end-users
  • Must have good understanding of other IT disciplines, (i.e., Telecom, Network, Security, etc.)
  • Must have exceptional Customer Service skills
  • Must have excellent written and oral communication skills
  • Must have strong documentation and teamwork skills
  • Must have ability to multi-task and prioritize assignments
  • Must be well organized and detail oriented

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