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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: Network Administration/Services
Angels Baseball - (IT Help Desk) Event Support Specialist - Los Angeles Angels of Anaheim (Anaheim, CA)

Overview:

The responsibility of this position is to provide IT Help Desk support during events at Angel Stadium.  Start and end times of the shifts will be non-business hours (for example, 5pm - 9pm for week night games or 10am - 2pm for Sunday day game).  

 Duties:

  • Primary duty is to provide end-user support to Angels Front Office staff and members of the Press and Photographers. This will include troubleshooting mobile devices, tablets, laptops, printers etc.

  • Execute troubleshooting procedures (e.g. resetting suite scanner devices) as trained.

  • Capture all support activity in Help Desk tracking system.  Provide comprehensive notes and backup for all non-resolved issues to turn over to IT team the next day.

  • Escalate critical problems by calling 2nd level support and working over the phone with them to resolve.

  • Perform other duties as assigned during shift.

Qualifications:

  • Possess at a minimum, Associates (2-year) degree, with a technical major, such as engineering or computer science from an accredited school/college.
  • Bachelor (4-year) degree preferred, with a technical major, such as engineering or computer science.

  • A successful candidate should have advanced knowledge of computer hardware, Windows 7, Microsoft Office and Microsoft technologies, in general, as well as a variety of desktop software programs such as Adobe Acrobat.

  • Extremely good troubleshooting and analytical skills. 

  • Excellent communication and interpersonal skills are required. 

Angels Baseball is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you live in Orange County, CA or surrounding area?


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Information Systems/Technical Services: Network Administration/Services
Angels Baseball - Network Administrator - Los Angeles Angels of Anaheim (Anaheim, CA)

Overview:

Under the general direction of the Senior Network Engineer and the Director of IS, the Network Administrator is responsible for assigned tasks related to the daily operation of both data and voice networks. 

Primary Duties:

  • Performs daily operations of managing network as directed by Senior Network Engineer. This will include operation of networking components such as switches, routers, bridges, and transport media (wire, fiber optic cable, and/or wireless), as well as operation of configuration and management software tools.

  • Maintains documentation and schematics of network and cabling infrastructure.

  • Monitors network traffic, usage and performance.

  • Manage and configure Windows server environments.

  • Deploy and maintain third party software on Windows Servers.

  • Work with customers to gather IT requirements.

  • Help manage and configure monitoring and security software.

  • Automate tasks to improve efficiency.

  • Implement Active Directory and Local Group policies to enforce security requirements and standards.

  • Manage and troubleshoot site-to-site and client VPNs.

  • Configure and monitor backup and recovery solutions, including Disaster Recovery site.

  • Monitors servers.

  • Maintains network stability by identifying trends, recommending and implementing corrective measures, and documenting action taken.

  • Analyzes and monitors network activity to ensure optimal network operation.

  • In conjunction with the Sr Network Engineer, performs network administration and engineering support.

  • Troubleshoots network hardware, software and connectivity issues.

  • Provide end-user support to 300+ users.

  • Support special projects as required.

Qualifications:

  • Possess at a minimum, Associates (2-year) degree, with a technical major, such as engineering or computer science from an accredited school/college.

  • Bachelor (4-year) degree preferred, with a technical major, such as engineering or computer science.

  • Professional certifications CCNA, A+ and MCSA are desirable.

  • Four to seven years Network and Systems Administration experience.

  • Demonstrated ability to work independently and troubleshoot problems with speed and efficiency.

  • Possess strong interpersonal and communication skills, both oral and written.

  • Enjoy the challenge of solving problems. Possess strong need and natural talent for analyzing the symptoms, identifying what is wrong, and finding the most optimal solutions.

  • Courteous, tactful, and professional presentation; reliable, flexible, and dependable.

  • Ability to work under pressure and independently AND within a team environment.

  • Excellent documentation skills and process driven orientation.

Experience with some or all of the following is desired:

  • VMWare, Windows Server, Active Directory,

  • Microsoft Exchange, MobileIron, Good for Enterprise

  • Cisco switches and routers, Palo Alto firewalls, Mimecast, Solarwinds,

  • Sharepoint

Angels Baseball is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you live in Orange County, CA or surrounding area?
2. Yes or No: Do you have 4-7 years Network and Systems Administration experience?
3. Yes or No: Are you available and able to work nights, weekends and holidays if necessary?


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - San Diego Padres (San Diego, CA)

Do you love baseball? Are you a San Diego Padres fan?  Would your ideal job be located at the Petco Park Stadium? If you answered yes, read on! 

We are Tickets.com, a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. We are in search of a Field Technician, someone who is an enthusiastic, self-starter to support our client, the San Diego Padres. You will be part of a passionate bunch of people, driven by a relentless pursuit of innovation who’s mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

You will be working at Petco Park in San Diego, CA ensuring that all Tickets.com equipment in an assigned geographical area is well-maintained and quickly repaired when it breaks down.  You will accomplish this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  You will be required to carry a cell phone at assigned times and respond promptly to any issues as well as provide support and training for all outlets.

What You’ll be responsible for:

  • Repairing all Tickets.com system-related peripheral equipment.
  • Performing preventive maintenance and repair, as needed on all equipment such as thermal ticket printers, computers, monitors, terminal servers, handheld ticket scanners, Cisco routers, and networking and data communications gear. 
  • Troubleshooting repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Making regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improving your understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensuring an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.
  • Providing support and training for all outlets.
  • All other duties as assigned.

Nice to have:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Some night and evening work as required
  • If you think you’re a great fit for this opportunity, we’ve love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Programmer
Developer - Seattle Mariners (Seattle, WA)

Job Title:                      Developer

Department:                 Information Services

Reports To:                  Director, Database/Application Development

Status:                         Full-Time, Benefit Eligible, Exempt

The Position:

The Seattle Mariners Baseball Club is currently recruiting to fill the position of Developer, reporting to the Director of Database/Applications Development.  Day to day responsibilities include but are not limited to working in small teams to create and maintain custom in-house application solutions and analytics built on Microsoft technologies leveraging Visual Studio and SQL Server, communication with key personnel and application stakeholders, and work with the rest of the IS team to provide the highest level of service possible.

Technical Experience Required:

  • C#

  • ASP.NET

  • CSS

  • JavaScript

  • Responsive Design

  • WCF

  • SQL Server

Additional Experience Preferred:

  • Microsoft Team Foundation Server

  • JQuery

  • Web Services

  • SQL Reporting Services

  • Microsoft Virtualization

Required Qualifications and Experience:

  • Bachelor’s degree, or relevant degree, in Information Technology or equivalent experience.
  • Minimum of four (4) years work experience working with Microsoft development technologies.
  • Minimum of two (2) years demonstrated UI design/development/support experience.
  • Must be highly motivated, organized, professional, energetic, and dedicated to excellence.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.
  • Demonstrated ability to effectively manage multiple initiatives simultaneously and prioritize work with minimal oversight.  Proven experience in meeting deadlines and delivering extraordinary results.
  • Display a willingness to learn new skills and technologies in a fast paced environment.
  • Strong troubleshooting skills.
  • Excellent written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills and attention to detail.

Benefits

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Pension Plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount


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Information Systems/Technical Services: Computer Information Systems
Systems Administrator - Seattle Mariners (Seattle, WA)

Job Title:                    Systems Administrator

Department:              Information Systems

Status:                        Full-Time benefitted

The Position

The Seattle Mariners are currently looking to fill a Systems Administrator position within the Information Services Department.

Job Duties and Responsibilities:

  • Duties will vary. Our department handles everything related to computer systems, and information technology. We work with telephone systems, servers, workstations, networking, and various applications. Business hour duties can include answering help desk questions, desktop support for the front office, scouts and player development. Jobs can be as menial as breaking down boxes to the complexity of troubleshooting networking or virtual infrastructure issues. Day of game duties can include responding to calls from all over the ballpark including concession stands, retail stands, broadcast booth and press needs, as well as the over 700 computer related systems throughout the ballpark. The right candidate will be a Self-starter with positive attitude ready to work in a fast paced environment independently and on small project team. He or she is excited about ever changing technology while grounded enough to select repeatable proven processes that deliver results, and also have good interpersonal skills with the ability to work with a wide variety of employees.
  • The hours worked will vary throughout the year, and are affected by the schedule of the team. When the Mariners are playing at Safeco, we have staff scheduled in shifts in order to cover the business day as well as through the game conclusion. (Normal Office hours - 8:30-5:30, and games starting with gates opening at 4:05-10pm) When the team is on the road, we are working during regular business hours. Again, Schedules are variable andare  mixed day - night schedules.

Required Qualifications and Experience:

  • Operating Systems: Windows 2003 R2, Windows 2008 R2, Windows 2012 R2, Windows 7/ 10
  • Windows Server Roles/Features: Active Directory, DHCP, DNS, Hyper-V, File Shares, Quotas, Group Policy, Failover Cluster Manager, iSCSI, MPIO, IIS
  • Hardware: HP Servers, Hybrid SANs (Nimble Storage, Nexenta/ZFS storage), white box windows pc’s, Lenovo laptops, Cisco Networking
  • Management/Monitoring: System Center Virtual Machine Manager 2008R2 SP1, SCVMM 2012 R2
  • Software: Exchange 2010, Exchange 2013, Lync/Skype for Business, SQL Server
  • Cloud/Single Sign On: Microsoft ADFS, Okta, DirSync, Microsoft Azure, Amazon Web Services, Azure AD, Office 365
  • Scripting: PowerShell including modules for Active Directory, Azure, windows command line, Batch Files
  • Backup/Archive/Replication/Snapshots: Hyper-V Replication, SAN Snapshot technologies, Veeam, etc

  • Exceptional troubleshooting skills demonstrated through ability to think of symptoms mechanically to diagnose and solve a larger problem
  • Proven proficiency using built-in and enterprise system tools to track and troubleshoot server issues
  • Make quality long term decisions that solve short term problems
  • Demonstrated strong organizational skills with the ability manage multiple projects and prioritize tasks


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Information Systems/Technical Services: Technical Support/Help Desk
NOC Technician - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a qualified NOC Technician responsible for monitoring the health of mission critical systems associated with both the Tickets.com internal infrastructure and vital customer-side TDC deployed systems.  NOC Technicians work closely both with each other and our various tech teams (Development, Systems Engineering, Database Admin, Network Engineering, etc.) to ensure our monitoring is applied in a deliberate, measured and precise way to guarantee the NOC has a current picture of our entire infrastructure.  The NOC provides both first line support in troubleshooting and is vital in quickly building conference calls with additional resources for additional support as needed.

Position Requirements:

  • General knowledge of networking, Linux based systems, and Windows based systems.

  • Ability to work independently to complete complex projects and tasks.

  • Solid analytical and problem solving skills.

  • Proficiency with Microsoft Outlook, Word, and various web browsers.

  • An ideal candidate should have the ability to communicate complex technical problems concisely, professionally, and impart appropriate urgency.

  • A flexible schedule is required. This position will involve weekend and evening support.

  • Working in the NOC exposes you to a great deal of privileged information.  A good team member respects and protects this information.

  • NOC team members will be relied upon to follow through on several tasks of varying  importance in a given shift, they should be able to utilize their time efficiently.

  • Any experience with our monitoring tools: SolarWinds Orion or Splunk; is a plus.

  • Technical Degree/certifications (completed or some completed) a plus.

Tickets.com is an Equal Opportunity Employer.


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