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Current available jobs in Information Systems/Technical Services:




Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - Cincinnati Reds (Cincinnati, OH)

Do you love baseball? Are you a Cincinnati Reds fan?  Would your ideal job be located at the Great American Ball Park Stadium? If you answered yes, read on! 

We are Tickets.com, a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. We are in search of a Field Technician, someone who is an enthusiastic, self-starter to support our client, the Cincinnati Reds. You will be part of a passionate bunch of people, driven by a relentless pursuit of innovation whose mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

You will be working at Great American Ball Park in Downtown Cincinnati ensuring that all Tickets.com equipment in an assigned geographical area is well-maintained and quickly repaired when it breaks down.  You will accomplish this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  You will be required to carry a cell phone at assigned times and respond promptly to any issues as well as provide support and training for all outlets.

What you’ll be responsible for:

  • Repairing all Tickets.com system-related peripheral equipment. 
  • Performing preventive maintenance and repair, as needed on all equipment such as thermal ticket printers, computers, monitors, terminal servers, handheld ticket scanners, Cisco routers, and networking and data communications gear. 
  • Troubleshooting repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Making regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improving your understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensuring an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.
  • Providing support and training for all outlets.
  • All other duties as assigned.

Nice to have:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred.
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Some night and evening work as required

If you think you’re a great fit for this opportunity, we’ve love to hear from you!

Tickets.com is an Equal Opportunity Employer


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Information Systems/Technical Services: Computer Information Systems
Business Systems Developer - Milwaukee Brewers (Milwaukee, WI)

The business systems developer position is responsible for the analysis, design, development, testing, and production support of all business applications used by the Milwaukee Brewers Baseball Club. The position requires experience implementing and supporting packaged software as well as developing custom software through a variety of programming languages and database platforms. 

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Evaluate new solutions to meet the needs of the business.
  • Coordinate and communicate with all project stakeholders, including sponsors, team members, contracted resources and internal departments.
  • Assist information technology staff with technical support of outstanding application issues.
  • Provides updates, status, and completion information to supervisor, help desk problem request tracking system, and end-users, via voice mail, e-mail, or in-person communication
  • Participate in the on-call and game day information technology department support responsibilities.
  • Maintain a productive relationship with business sponsors and end users.
  • Experience creating and maintaining project deliverables such as project plans, status reports, requirements and design documents.
  • Demonstrate strong communication skills to ensure understanding of requirements with clients.
  • Strong analytical and critical thinking skills.
  • Follow standards and methodologies for project management, documentation, system development, and implementation.
  • Identify and capture requirements for smaller scale projects, participate in producing work estimates.
  • Provide solutions to a variety of technical problems of moderate scope and complexity.
  • Experience with software and vendor selection processes and on-going vendor management.
  • Demonstrated ability to manage multiple projects and adapt to changing needs and requirements.
  • Experience with version control systems (SVN preferred).

Further specialization in one of the following areas of oversight:

Business Applications

  • Experience with installation, enhancement and support of Microsoft Dynamics CRM.
  • Support and enhance the Brewers Corporate Intranet and investigate new uses of SharePoint technology.
  • Provide application support for the current Sage MAS 500 and HRMS applications. Actively participate on a project team to evaluate and install replacement solutions.
  • Function as the primary support person for the desktop client configuration and troubleshooting of our SaaS ticketing application.
  • Develop, enhance, and support reports utilizing Excel, Crystal Reports and Microsoft SQL Reporting Services.
  • Function as a backup technical resource to support a data warehouse and business intelligence toolsets.   

Business Intelligence

  • Experience with data warehousing, Oracle databases, ETL and business intelligence tools.
  • Experience with MS SQL Server/SQL Programming, SSIS, SRS, MS Visual Studio, Microsoft .Net Framework.
  • Experience with MicroStrategy and Tableau software.
  • Microsoft SQL Server 2008/2012/2014 Administration experience – database and table design, backup/maintenance, optimization, DTS/SSIS packages and SQL Agent Jobs.
  • Demonstrated ability to develop complex SQL queries including multi-table joins, aggregate functions, unions, and sub-queries.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education and/or Experience

Bachelor's degree (B.A.) from a four-year college or university; 3 to 5 years related experience and/or training in web/application development or equivalent combination of education and experience. 

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.          

Other Skills and Abilities        

·         Knowledge of data analysis/database design technologies/tools in an operational environment.

·         Experience working with SharePoint, creating and maintain document libraries and lists, programming web parts and user controls for use in SharePoint, and administering SharePoint user permissions

·         Web application development experience utilizing HTML5, HTML, XML, CSS, ASP, .Net, JavaScript, VB.Net and or C#.

·         Experience with ReServe Interactive and Extensis Portfolio.

·         Proficiency with Crystal Reports.

·         Experience in a PCI DSS compliant information technology environment.  

Work Hours                                                  

Business hours are Monday – Friday 9am-5pm. Additional hours will be required as part of an on-call rotation to cover some weekends, evenings, and holidays throughout the year. Travel to our spring training facility in Arizona will be required.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Information Systems/Technical Services: Computer Information Systems
Business Systems Developer - Milwaukee Brewers (Milwaukee, WI)

The business systems developer position is responsible for the analysis, design, development, testing, and production support of all business applications used by the Milwaukee Brewers Baseball Club. The position requires experience implementing and supporting packaged software as well as developing custom software through a variety of programming languages and database platforms. 

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Evaluate new solutions to meet the needs of the business.
  • Coordinate and communicate with all project stakeholders, including sponsors, team members, contracted resources and internal departments.
  • Assist information technology staff with technical support of outstanding application issues.
  • Provides updates, status, and completion information to supervisor, help desk problem request tracking system, and end-users, via voice mail, e-mail, or in-person communication
  • Participate in the on-call and game day information technology department support responsibilities.
  • Maintain a productive relationship with business sponsors and end users.
  • Experience creating and maintaining project deliverables such as project plans, status reports, requirements and design documents.
  • Demonstrate strong communication skills to ensure understanding of requirements with clients.
  • Strong analytical and critical thinking skills.
  • Follow standards and methodologies for project management, documentation, system development, and implementation.
  • Identify and capture requirements for smaller scale projects, participate in producing work estimates.
  • Provide solutions to a variety of technical problems of moderate scope and complexity.
  • Experience with software and vendor selection processes and on-going vendor management.
  • Demonstrated ability to manage multiple projects and adapt to changing needs and requirements.
  • Experience with version control systems (SVN preferred).

Further specialization in one of the following areas of oversight:

Business Applications

  • Experience with installation, enhancement and support of Microsoft Dynamics CRM.
  • Support and enhance the Brewers Corporate Intranet and investigate new uses of SharePoint technology.
  • Provide application support for the current Sage MAS 500 and HRMS applications. Actively participate on a project team to evaluate and install replacement solutions.
  • Function as the primary support person for the desktop client configuration and troubleshooting of our SaaS ticketing application.
  • Develop, enhance, and support reports utilizing Excel, Crystal Reports and Microsoft SQL Reporting Services.
  • Function as a backup technical resource to support a data warehouse and business intelligence toolsets.   

Business Intelligence

  • Experience with data warehousing, Oracle databases, ETL and business intelligence tools.
  • Experience with MS SQL Server/SQL Programming, SSIS, SRS, MS Visual Studio, Microsoft .Net Framework.
  • Experience with MicroStrategy and Tableau software.
  • Microsoft SQL Server 2008/2012/2014 Administration experience – database and table design, backup/maintenance, optimization, DTS/SSIS packages and SQL Agent Jobs.
  • Demonstrated ability to develop complex SQL queries including multi-table joins, aggregate functions, unions, and sub-queries.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education and/or Experience

Bachelor's degree (B.A.) from a four-year college or university; 3 to 5 years related experience and/or training in web/application development or equivalent combination of education and experience. 

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.          

Other Skills and Abilities        

·         Knowledge of data analysis/database design technologies/tools in an operational environment.

·         Experience working with SharePoint, creating and maintain document libraries and lists, programming web parts and user controls for use in SharePoint, and administering SharePoint user permissions

·         Web application development experience utilizing HTML5, HTML, XML, CSS, ASP, .Net, JavaScript, VB.Net and or C#.

·         Experience with ReServe Interactive and Extensis Portfolio.

·         Proficiency with Crystal Reports.

·         Experience in a PCI DSS compliant information technology environment.  

Work Hours                                                  

Business hours are Monday – Friday 9am-5pm. Additional hours will be required as part of an on-call rotation to cover some weekends, evenings, and holidays throughout the year. Travel to our spring training facility in Arizona will be required.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Information Systems/Technical Services: Network Administration/Services
Network Administrator - San Francisco Giants (San Francisco, CA)

Title:  Network Administrator

Reports To: Director of Strategic IT Initiatives and Enterprise Architect

Department: Information Technology

Status: Full-Time, Exempt

Position Summary:

Under the general direction of the Director of Network Operations, the Network Administrator is responsible for assigned tasks related to the daily operation of both data and voice networks.

Job Responsibilities:

  • Perform daily operations of managing network as directed by Director of Network Operations. This will include operation of networking components such as switches, routers, firewalls, and transport media (wire, fiber optic cable, and/or wireless), as well as operation and configuration of management software tools.
  • Maintain documentation and schematics of network and cabling infrastructure.
  • Monitor network traffic, usage and performance.
  • Work with customers to gather IT requirements.
  • Help manage and configure monitoring and security software.
  • Automate tasks to improve efficiency.
  • Manage and troubleshoot site-to-site and client VPNs.
  • Configure and monitor backup and recovery solutions
  • Maintain network stability by identifying trends, recommending and implementing corrective measures, and documenting action taken.
  • Analyze and monitor network activity to ensure optimal network operation.
  • In conjunction with the Director of Network Operations, perform network administration and engineering support.
  • Troubleshoot network hardware, software, and connectivity issues.
  • Provide end-user support to 300+ users.
  • Support special projects as required.

Qualifications:

  • Bachelor (4-year) degree preferred, with a technical major, such as engineering or computer science.
  • Four to seven years Network and Systems Administration experience
  • Possess at a minimum, Associates (2-year) degree, with a technical major, such as engineering or computer science from an accredited school/college.
  • Professional certifications CCNA, A+ and MCSA are desirable
  • Demonstrated ability to work independently and troubleshoot problems with speed and efficiency.
  • Strong interpersonal and communication skills, both oral and written.
  • Enjoy the challenge of solving problems. Possess strong need and natural talent for analyzing the symptoms, identifying what is wrong, and finding the most optimal solutions.
  • Courteous, tactful, and professional presentation; reliable, flexible, and dependable.
  • Ability to work under pressure both independently AND within a team environment.
  • Excellent documentation skills and process driven orientation.
  • Detail oriented, thorough, highly organized and deadline driven
  • Must be available to work non-traditional hours, including nights and weekends occasionally
  • Must be able to work efficiently and multi-task in a high stress environment and easily adapt to shifting priorities
  • Provide after-hours support and participate in 24x7 on-call rotation schedule

Experience with some or all of the following is desired:

  • Brocade switches, Palo Alto firewalls, Bradford Network Sentry, Cisco WLC, Solarwinds
  • Pure Storage, EMC Isilon
  • VMWare, AWS/Azure Cloud, Windows Active Directory, Microsoft Exchange

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Information Systems/Technical Services: IT Database Management/Services
Application Development Specialist, Business Systems - San Francisco Giants (San Francisco, CA)

Title: Application Development Specialist, Business Systems

Department: Information Technology

Supervisor: Senior Director, Application Development

Status:Full-Time, Exempt

Position Summary: 

This position will collaborate with the Strategic Services department on business analysis projects and provides technical direction and assistance. The position will work with our Salesforce CRM, ticketing program, data warehouse and visualization platforms.

Position Responsibilities:

  • Develop, implement, supports and enhances software applications that contribute to the Giants’ business objectives primarily focused on Salesforce and Database development for the strategic services and IT departments.
  • Work with business process owners to understand the business need and develop technical solutions that integrate existing and future applications into the organization's information systems
  • Provide data management expertise to the company by evaluating requirements and developing solutions
  • Collaborate with strategic services department to develop a more customized Salesforce CRM system for use across the organization
  • Build integrations between Salesforce CRM, ticketing platform and the data warehouse
  • Design and build reports for inclusion in automated reporting solutions, including data visualizations and management dashboards
  • Assist in management of analytical warehouse environment
  • Identify opportunities to improve our business information and our data strategies

Skills & Qualifications:

  • Bachelor’s degree in computer science, statistics, or related field with record of strong academic achievement
  • One to four years of relevant work experience; experience with Oracle APEX within Salesforce.com and Java preferred. Microsoft SQL Server experience required.
  • Knowledge of Salesforce Platform
  • Excellent analytical skills – must be able to work independently with large amounts of data and drill down to relevant information for analysis
  • Strong people skills and the ability to drive interdepartmental team projects
  • Ability to prioritize and manage multiple projects and support multiple departments
  • Demonstrated knowledge of and interest in the landscape of sports business

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Information Systems/Technical Services: Technical Services Management
Technical Project Manager - St. Louis Cardinals (St. Louis, MO)

The Role

The Manager will assist with the development, tracking, and oversight of technology plans and projects pertaining to the systems infrastructure, supporting St. Louis, Springfield, Jupiter, the Dominican Republic, and any other locations or entities.  They will also provide support of administrative duties associated with the day to day operations of the IT Department.  

Key Responsibilities

  • Organize and execute the development, tracking, and oversight of technology projects
  • Work with third party consultants and vendors on the organization’s IT projects
  • Work with internal departments and provide guidance and support for their IT related needs
  • Provide administrative support associated with the day to day operations of the IT department

Education and Experience Preferred

  • Bachelor Degree or equivalent experience.
  • 5+ years of technical experience with IT systems infrastructure including: networks, servers, storage, email, backup systems, Citrix, VMware, etc.
  • 5+ years of experience in developing, tracking, and overseeing technology projects and plans.
  • Strong ability to interface with non-technical people to gather requirements, objectives, etc.
  • PMP certified.
  • Exceptional communication skills.
  • Previous experience in working in a sports related or stadium environment.
  • Professional appearance and conduct.

Education and Experience Required

  • Bachelor Degree or equivalent experience.
  • 2-3 years of technical experience with IT systems infrastructure including: networks, servers, storage, email, backup systems, Citrix, VMware, etc.
  • 2-3 years of experience in developing, tracking, and overseeing technology projects and plans.
  • Ability to interface with non-technical people to gather requirements, objectives, etc.
  • Must be able to communicate clearly both in person and on the phone.
  • Professional appearance and conduct.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have at least 2 years of technical experience with IT systems infrastructure including: networks, servers, storage, email, backup systems, Citrix, VMware, etc?
2. Yes or No: Do you have at least 2 years experience developing, tracking, and overseeing technology projects and plans?
3. Yes or No: Do you have previous experience working in a sports related venue or stadium environment?
4. Yes or No: Are you PMP certified?


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Information Systems/Technical Services: Technical Support/Help Desk
Desktop Administrator - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Desktop Administrator who possesses an excellent customer service attitude, a great deal of creativeness in troubleshooting and problem solving, and who is ready to help maintain our desktop infrastructure. This includes installing, diagnosing, repairing, maintaining, and upgrading all employee laptops and desktop systems. In addition, this person will troubleshoot and resolve, as possible, the office LAN. The desktop infrastructure consists of mainly Windows.

Essential Job Functions:

  • Provide on-going operational support including OS releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.
  • Performance monitoring, troubleshooting, and tuning for all end-user systems.
  • Build new systems (laptop and desktop) as directed by IT Customer Service Management.
  • Supporting PDAs: configuration support, synchronization support
    Serve as Tier 2 and Tier 3 support to the help desk to resolve desktop system issues as reported by the end-users.
  • Identify solutions for network security, provide Spyware, Adware and, virus protection. 

Position Requirements:

  • Minimum 2 years IT experience
  • Minimum 3 years experience supporting Microsoft systems (Win 7, 8.1, 10), OS X 10.x
  • Must have knowledge of PC hardware architecture
  • Minimum 2 years experience supporting Dell, Lenovo, Apple, laptop/desktop
  • Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
  • Must have experience supporting engineering end-users
  • Must have knowledge of desktop architecture build methodologies and Microsoft Windows Deployment Server
  • Must have good understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, etc.)
  • Must have exceptional Customer Service skills
  • Must have excellent written and oral communication skills

Education:

  • Minimum 2-year degree in Computer Science or related field OR degree from Technical Trade School
  • Preferred candidates will have Microsoft certifications (MCSA, MCSE)
  • Remote evening and weekend work as required including having high speed home internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Database Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Manager of Database Administration; this is a hands-on position responsible for all aspects of the databases (mainly Oracle, MS SQL, MYSQL and Postgres) used by all software products, from a design, architecture, and performance perspective.  Duties include database administration functions and systems management, programming and troubleshooting for all of the application databases in the computing environment.  Also responsible for the overall project management and success of upgrading the data teams’ applications, including but not limited to Informatica/Sagent/Settlements/DataWarehouse applications.  Management function includes configuration, security, resource monitoring, reporting and coordinating software issues with other IS organizations including applications development, support, maintenance and operations.  

Essential Job Functions:

  • Responsible for the leadership and management of the Database Administrators, including recruitment, training, performance management, and professional development
  • Assists and performs troubleshooting and technical system support for the database design and programming groups including the monitoring and reporting of all group activities.
  • Assists in the daily activities of the database programming group.
  • Provides senior technical leadership to the database design team, including being conversant with and cognizant of the future direction of systems.
  • Analyze the direction and the impact of the enterprise, and future and current systems exploited for the benefit of the enterprise.
  • Promotes effective teamwork and manages the resolution of interpersonal issues.
  • Analyzes the organization's database needs and develops a long-term strategy for data storage.
  • Assesses needs and recommends tools, processes, standards and resources in the application of a variety of tools, systems and data sources.
  • Establishes policies and procedures related to data security and integrity; monitors and limits database access as needed.
  • Work with key system users to identify user requirements and continuously improve their ability to access information easily and efficiently.
  • Develops data definitions consistent with data management standards and conventions.
  • Oversees the design, maintenance and implementation of the systems that manage Company’s internal databases.
  • Provide resources and assistance to IT groups and clients to determine needs, make appropriate recommendations.
  • Communicate with other company departments for project status, procurement, planning, etc.
  • Provide budgetary oversight for the database infrastructure.
  • All other duties as assigned.

 Position Requirements:

  • Bachelor's degree in Computer Science or equivalent technical certification training & experience.
  • Minimum of 5 years leading teams or managing database and data management departments or functions.
  • Minimum of 7 years reporting, analytical and/or related work experience.
  • Experience with Oracle database systems on Unix, Linux and Windows.
  • MYSQL, Postgres and SQL Server DBA experience preferred.
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML).
  • Experience and advance knowledge of logical and physical database modeling concepts and techniques.
  • Experience managing production environments in a 24X7X365 environment.
  • Knowledge of replication solutions such as Oracle Streams and San replication.
  • SAN Storage cloning and snapshot management experience a plus.
  • Advance knowledge of relational database technology, transaction processing procedures, and modeling and design tools.
  • Advance knowledge of database performance factors, monitoring tools and tuning procedures.
  • Strong working knowledge of relational databases and database management (i.e. Oracle, MS SQL, Postgres, MYSQL); advance skills in MS Excel, MS Access, SQL.
  • Strong proficiency in the use of current software, including SAS/SQL, Oracle and Microsoft Office.
  • Knowledge of the company’s business practices, and familiarity with the company’s products and services preferred and/or ability to quickly learn and adapt in demanding environment.
  • Proven skills in project management, including the following attributes: efficient, collaborative, candid, open, driven and results-oriented.
  • Ability to work well with people from many different disciplines with varying degrees of technical experience.   
  • Must be able to work effectively in a demanding and fast-paced environment.
  • Must be available for remote evening and weekend work as required.

Tickets.com is an Equal Opportunity Employer.


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