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Current available jobs in Information Systems/Technical Services:




Information Systems/Technical Services: Technical Support/Help Desk
Information Technology Intern - Baseball Info Solutions (Coplay, PA)

Company Overview

Baseball Info Solutions (BIS) opened its doors back in 2002 and has been on the leading edge of the advanced statistical study of baseball ever since. The company’s mission is to provide the most accurate, in-depth, timely professional baseball data, including cutting-edge research and analysis, striving to educate major league teams and the public about baseball analytics.

BIS employs a staff of expert baseball scouts and an army of highly trained video scouts who conduct several passes of each game, recording everything from basic box score data to times and locations of balls in play, pitch types and locations, defensive shifts, and much more.

The company’s analysts and programmers dissect data, producing a variety of predictive studies and analytics, including, for example, Defensive Runs Saved. Defensive Runs Saved estimates the number of runs a defender saves or costs his teams because of his ability to convert balls in play into outs, defend bunts, turn double plays, prevent baserunner advancements, and several other factors. A couple of the more recent advancements are Strike Zone Plus/Minus—which measures the number of extra strikes drawn because of the framing tendencies of catchers, pitchers, batters, and umpires—and Stolen Base Red Light/Green Light—which predicts baserunner success rates on stolen bases against various pitcher-catcher combinations, even if they have never faced each other.

Baseball Info Solutions was co-founded by John Dewan, who has been a leader in baseball analytics for more than 25 years. From his first partnership with Bill James as the Executive Director of Project Scoresheet to co-founding STATS, Inc. and his 15-year tenure as CEO, John has continually broken new ground in sports data and analytics. Through products and publications such as The Bill James Handbook and The Fielding Bible, John, Bill, and BIS have continued that tradition to this day.

Position Overview

The candidate will support the IT Department as we develop new features and products as well as help maintain existing products. Strong candidates will possess a self-motivated attitude, great communication skills, and be able to work in a collaborative, team environment or independently as needed.

Responsibilities:

  • Hardware and Software support
  • Assist with web development in C# and Asp.NET
  • Assist with Windows application development in VB and C#

Qualifications:

  • Knowledge of baseball statistics and analytics
  • Asp.NET and Windows Forms, WPF would be a plus.
  • C# and VB.NET
  • Understanding of SSRS
  • HTML and CSS
  • MS Development tools
  • Relational Databases (e.g. SQL)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to relocate to the area? (yes/no)
2. Are you a US resident or do you have proper clearance to work in the US? (yes/no)
3. Why do you want to work in IT and/or sports?


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Information Systems/Technical Services: Technical Support/Help Desk
Client Support I - Houston Astros (Houston, TX)

Department: Information Technology
Supervisor:  Help Desk Supervisor
Classification:  Full Time/Non-exempt

The Client Support I primary role is to provide level one technical support for the Astros organization.  This includes troubleshooting, deploying workstations, actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Functions:

• Perform hands-on or remote fixes at the desktop level, including installing and upgrading software, installing hardware, file backups, and configuring systems and applications.
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Assist in maintaining accurate operating inventories.
• Deploy hardware and software upgrades.
• Respond to incoming requests via Service Desk system, telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Apply diagnostic utilities to aid in troubleshooting.
• Assist Tier 2 and Tier 3 with system and network operations.

Qualifications: Required Competencies & Skills:

• Bachelor's degree and/or relevant and related work experience.
• Knowledge of basic computer hardware, including desktop and laptop computers, monitors, keyboards and mice, external hard drives and thumb-drives.
• Application support experience with Active Directory, Microsoft Office, Adobe and Antivirus products.
• Proven analytical and problem-solving abilities with keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Working knowledge of a range of diagnostic utilities.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Strong documentation skills.
• Fluent English language skills.


Work Conditions:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals up to 50 lbs.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Information Systems/Technical Services: Network Administration/Services
Networking Coordinator - Houston Astros (Houston, TX)

Department:     Information Technology
Supervisor:       Operations Administrator
Classification:   Full-Time/Non-exempt

Summary:

This position is responsible for providing support to senior IT staff as related to network design and infrastructure. Additionally, provide high-level troubleshooting and problem resolution that may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Duties and Responsibilities:

• Assist in software releases and rollouts and communication to the end users.
• Field incoming requests to the Service Desk via Service Desk system, telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Reinforce SLAs to manage end-user expectations.
• General understanding of network layers and level 3 device configurations.
• Available on-call to assist with trouble tickets as needed.
• Network systems monitoring, tier-1 management/troubleshooting, incident tracking and coordination, and reporting (e.g., performance, problem, change capacity).
• Other duties as assigned.


Education and/or Experience:

• Associates or Bachelor’s degree (or equivalent technical certificate) in Computer Science or related technical field with an aptitude and appreciation for technology is preferred.
• Knowledge of basic computer networking, including wireless.
• Knowledge of network cabling a plus.
• Experience with desktop operating systems, including Windows 7 and Mac OSx.
• Application support experience with Microsoft Office.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Familiarity with Microsoft Office (Excel and Word) software.
• Fluent English language skills.

Personal Attributes
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Work Conditions
• 40-hour on-site work week.
• Work hours will be flexible around spring training, minor league, and major league seasons.
• This position will support games and other events on-site on a rotational basis and will include evenings, weekends and holidays.
• May be required to stand for long periods of time, walk long distances and/or climb up/down stairs.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals. Ability to lift 50lbs or more.
• Work environment takes place in a high activity/heavily crowded professional sports venue.


Note: This position was originally posted on the Houston Astros employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Houston Astros employment site.

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Information Systems/Technical Services: Computer Information Systems
Business Systems Developer - Milwaukee Brewers (Milwaukee, WI)

The business systems developer position is responsible for the analysis, design, development, testing, and production support of all business applications used by the Milwaukee Brewers Baseball Club. The position requires experience implementing and supporting packaged software as well as developing custom software through a variety of programming languages and database platforms. 

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Evaluate new solutions to meet the needs of the business.
  • Coordinate and communicate with all project stakeholders, including sponsors, team members, contracted resources and internal departments.
  • Assist information technology staff with technical support of outstanding application issues.
  • Provides updates, status, and completion information to supervisor, help desk problem request tracking system, and end-users, via voice mail, e-mail, or in-person communication
  • Participate in the on-call and game day information technology department support responsibilities.
  • Maintain a productive relationship with business sponsors and end users.
  • Experience creating and maintaining project deliverables such as project plans, status reports, requirements and design documents.
  • Demonstrate strong communication skills to ensure understanding of requirements with clients.
  • Strong analytical and critical thinking skills.
  • Follow standards and methodologies for project management, documentation, system development, and implementation.
  • Identify and capture requirements for smaller scale projects, participate in producing work estimates.
  • Provide solutions to a variety of technical problems of moderate scope and complexity.
  • Experience with software and vendor selection processes and on-going vendor management.
  • Demonstrated ability to manage multiple projects and adapt to changing needs and requirements.
  • Experience with version control systems (SVN preferred).

Further specialization in one of the following areas of oversight:

Business Applications

  • Experience with installation, enhancement and support of Microsoft Dynamics CRM.
  • Support and enhance the Brewers Corporate Intranet and investigate new uses of SharePoint technology.
  • Provide application support for the current Sage MAS 500 and HRMS applications. Actively participate on a project team to evaluate and install replacement solutions.
  • Function as the primary support person for the desktop client configuration and troubleshooting of our SaaS ticketing application.
  • Develop, enhance, and support reports utilizing Excel, Crystal Reports and Microsoft SQL Reporting Services.
  • Function as a backup technical resource to support a data warehouse and business intelligence toolsets.   

Business Intelligence

  • Experience with data warehousing, Oracle databases, ETL and business intelligence tools.
  • Experience with MS SQL Server/SQL Programming, SSIS, SRS, MS Visual Studio, Microsoft .Net Framework.
  • Experience with MicroStrategy and Tableau software.
  • Microsoft SQL Server 2008/2012/2014 Administration experience – database and table design, backup/maintenance, optimization, DTS/SSIS packages and SQL Agent Jobs.
  • Demonstrated ability to develop complex SQL queries including multi-table joins, aggregate functions, unions, and sub-queries.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education and/or Experience

Bachelor's degree (B.A.) from a four-year college or university; 3 to 5 years related experience and/or training in web/application development or equivalent combination of education and experience. 

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.          

Other Skills and Abilities        

·         Knowledge of data analysis/database design technologies/tools in an operational environment.

·         Experience working with SharePoint, creating and maintain document libraries and lists, programming web parts and user controls for use in SharePoint, and administering SharePoint user permissions

·         Web application development experience utilizing HTML5, HTML, XML, CSS, ASP, .Net, JavaScript, VB.Net and or C#.

·         Experience with ReServe Interactive and Extensis Portfolio.

·         Proficiency with Crystal Reports.

·         Experience in a PCI DSS compliant information technology environment.  

Work Hours                                                  

Business hours are Monday – Friday 9am-5pm. Additional hours will be required as part of an on-call rotation to cover some weekends, evenings, and holidays throughout the year. Travel to our spring training facility in Arizona will be required.


Note: This position was originally posted on the Brewers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brewers employment site.

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Information Systems/Technical Services: Network Administration/Services
Network Administrator - San Francisco Giants (San Francisco, CA)

Title:  Network Administrator

Reports To: Director of Strategic IT Initiatives and Enterprise Architect

Department: Information Technology

Status: Full-Time, Exempt

Position Summary:

Under the general direction of the Director of Network Operations, the Network Administrator is responsible for assigned tasks related to the daily operation of both data and voice networks.

Job Responsibilities:

  • Perform daily operations of managing network as directed by Director of Network Operations. This will include operation of networking components such as switches, routers, firewalls, and transport media (wire, fiber optic cable, and/or wireless), as well as operation and configuration of management software tools.
  • Maintain documentation and schematics of network and cabling infrastructure.
  • Monitor network traffic, usage and performance.
  • Work with customers to gather IT requirements.
  • Help manage and configure monitoring and security software.
  • Automate tasks to improve efficiency.
  • Manage and troubleshoot site-to-site and client VPNs.
  • Configure and monitor backup and recovery solutions
  • Maintain network stability by identifying trends, recommending and implementing corrective measures, and documenting action taken.
  • Analyze and monitor network activity to ensure optimal network operation.
  • In conjunction with the Director of Network Operations, perform network administration and engineering support.
  • Troubleshoot network hardware, software, and connectivity issues.
  • Provide end-user support to 300+ users.
  • Support special projects as required.

Qualifications:

  • Possess at a minimum, Associates (2-year) degree, with a technical major, such as engineering or computer science from an accredited school/college.
  • Bachelor (4-year) degree preferred, with a technical major, such as engineering or computer science.
  • Professional certifications CCNA, A+ and MCSA are desirable.
  • Four to seven years Network and Systems Administration experience.
  • Demonstrated ability to work independently and troubleshoot problems with speed and efficiency.
  • Strong interpersonal and communication skills, both oral and written.
  • Enjoy the challenge of solving problems. Possess strong need and natural talent for analyzing the symptoms, identifying what is wrong, and finding the most optimal solutions.
  • Courteous, tactful, and professional presentation; reliable, flexible, and dependable.
  • Ability to work under pressure both independently AND within a team environment.
  • Excellent documentation skills and process driven orientation.
  • Detail oriented, thorough, highly organized and deadline driven
  • Must be available to work non-traditional hours, including nights and weekends occasionally
  • Must be able to work efficiently and multi-task in a high stress environment and easily adapt to shifting priorities
  • Provide after-hours support and participate in 24x7 on-call rotation schedule

Experience with some or all of the following is desired:

  • Brocade switches, Palo Alto firewalls, Bradford Network Sentry, Cisco WLC, Solarwinds
  • Pure Storage, EMC Isilon
  • VMWare, AWS/Azure Cloud, Windows Active Directory, Microsoft Exchange

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Information Systems/Technical Services: Technical Support/Help Desk
Desktop Administrator - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Desktop Administrator who possesses an excellent customer service attitude, a great deal of creativeness in troubleshooting and problem solving, and who is ready to help maintain our desktop infrastructure. This includes installing, diagnosing, repairing, maintaining, and upgrading all employee laptops and desktop systems. In addition, this person will troubleshoot and resolve, as possible, the office LAN. The desktop infrastructure consists of mainly Windows.

Essential Job Functions:

  • Provide on-going operational support including OS releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.
  • Performance monitoring, troubleshooting, and tuning for all end-user systems.
  • Build new systems (laptop and desktop) as directed by IT Customer Service Management.
  • Supporting PDAs: configuration support, synchronization support
    Serve as Tier 2 and Tier 3 support to the help desk to resolve desktop system issues as reported by the end-users.
  • Identify solutions for network security, provide Spyware, Adware and, virus protection. 

Position Requirements:

  • Minimum 2 years IT experience
  • Minimum 3 years experience supporting Microsoft systems (Win 7, 8.1, 10), OS X 10.x
  • Must have knowledge of PC hardware architecture
  • Minimum 2 years experience supporting Dell, Lenovo, Apple, laptop/desktop
  • Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
  • Must have experience supporting engineering end-users
  • Must have knowledge of desktop architecture build methodologies and Microsoft Windows Deployment Server
  • Must have good understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, etc.)
  • Must have exceptional Customer Service skills
  • Must have excellent written and oral communication skills

Education:

  • Minimum 2-year degree in Computer Science or related field OR degree from Technical Trade School
  • Preferred candidates will have Microsoft certifications (MCSA, MCSE)
  • Remote evening and weekend work as required including having high speed home internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Database Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Manager of Database Administration; this is a hands-on position responsible for all aspects of the databases (mainly Oracle, MS SQL, MYSQL and Postgres) used by all software products, from a design, architecture, and performance perspective.  Duties include database administration functions and systems management, programming and troubleshooting for all of the application databases in the computing environment.  Also responsible for the overall project management and success of upgrading the data teams’ applications, including but not limited to Informatica/Sagent/Settlements/DataWarehouse applications.  Management function includes configuration, security, resource monitoring, reporting and coordinating software issues with other IS organizations including applications development, support, maintenance and operations.  

Essential Job Functions:

  • Responsible for the leadership and management of the Database Administrators, including recruitment, training, performance management, and professional development
  • Assists and performs troubleshooting and technical system support for the database design and programming groups including the monitoring and reporting of all group activities.
  • Assists in the daily activities of the database programming group.
  • Provides senior technical leadership to the database design team, including being conversant with and cognizant of the future direction of systems.
  • Analyze the direction and the impact of the enterprise, and future and current systems exploited for the benefit of the enterprise.
  • Promotes effective teamwork and manages the resolution of interpersonal issues.
  • Analyzes the organization's database needs and develops a long-term strategy for data storage.
  • Assesses needs and recommends tools, processes, standards and resources in the application of a variety of tools, systems and data sources.
  • Establishes policies and procedures related to data security and integrity; monitors and limits database access as needed.
  • Work with key system users to identify user requirements and continuously improve their ability to access information easily and efficiently.
  • Develops data definitions consistent with data management standards and conventions.
  • Oversees the design, maintenance and implementation of the systems that manage Company’s internal databases.
  • Provide resources and assistance to IT groups and clients to determine needs, make appropriate recommendations.
  • Communicate with other company departments for project status, procurement, planning, etc.
  • Provide budgetary oversight for the database infrastructure.
  • All other duties as assigned.

 Position Requirements:

  • Bachelor's degree in Computer Science or equivalent technical certification training & experience.
  • Minimum of 5 years leading teams or managing database and data management departments or functions.
  • Minimum of 7 years reporting, analytical and/or related work experience.
  • Experience with Oracle database systems on Unix, Linux and Windows.
  • MYSQL, Postgres and SQL Server DBA experience preferred.
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML).
  • Experience and advance knowledge of logical and physical database modeling concepts and techniques.
  • Experience managing production environments in a 24X7X365 environment.
  • Knowledge of replication solutions such as Oracle Streams and San replication.
  • SAN Storage cloning and snapshot management experience a plus.
  • Advance knowledge of relational database technology, transaction processing procedures, and modeling and design tools.
  • Advance knowledge of database performance factors, monitoring tools and tuning procedures.
  • Strong working knowledge of relational databases and database management (i.e. Oracle, MS SQL, Postgres, MYSQL); advance skills in MS Excel, MS Access, SQL.
  • Strong proficiency in the use of current software, including SAS/SQL, Oracle and Microsoft Office.
  • Knowledge of the company’s business practices, and familiarity with the company’s products and services preferred and/or ability to quickly learn and adapt in demanding environment.
  • Proven skills in project management, including the following attributes: efficient, collaborative, candid, open, driven and results-oriented.
  • Ability to work well with people from many different disciplines with varying degrees of technical experience.   
  • Must be able to work effectively in a demanding and fast-paced environment.
  • Must be available for remote evening and weekend work as required.

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Senior Business Analyst - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking a Senior Business Analyst who will be responsible for providing the executive leadership team with actionable intelligence, based on rigorous analysis of available data and reporting systems. When data is unavailable, this role will be responsible for assisting with the design, implementation, and management of systems and processes to collect and synthesize the business intelligence needed to improve operations and support overall business strategy.

Essential Job Functions:

  • Maintain and develop financial models supporting strategic initiatives, product costs and client deals Assist with developing and supporting financial and operational metrics regarding company performance.
  • Create, compile and opine on key performance indicators, highlighting trends and analyzing causes of variances

Special projects such as:

  • Return on Investment of proposed strategic initiatives
  • Product enhancement request backlog and throughput
  • Big Data analysis of client, payment, consumer, and other data

Additional Functions:

  • Maintain an understanding of Tickets.com’s products, services, and overall business.
  • Work in a consultative role across departments assisting with process improvement, KPI development/monitoring, etc.
  • Optimize workflows and business processes and recommend efficiencies to improve productivity Assist in implementing and managing a dynamic value-based deal model used in analyzing sales opportunities, pricing practices and strategic partnerships.
  • Evaluate cross functional practices in order to streamline efforts, identify redundancies, automate processes and eliminating unnecessary tasks.
  • Work with internal and third party database tools to develop a management facing dashboard.

Position Requirements:

  • A Bachelor’s degree in Accounting, Finance, or Economics or other related discipline
  • 3-5 years of work experience in analyst or analytics roles
  • Experience working for a technology is a plus
  • Ability to lead and work within a team-oriented environment to achieve common goals
  • Excellent interpersonal relationship and communication skills
  • Articulate with excellent verbal and written communication skills
  • Well-organized with exceptional time management skills
  • PC proficient, with knowledge of Microsoft Office products including advanced Excel experience
  • Knowledge of relational databases and experience querying multiple data sources to create reports and metrics
  • Experience with Salesforce.com and ServiceNow.com preferred
  • Background using data visualization tools such as Domo or Tableau preferred

Tickets.com is an Equal Opportunity Employer.


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