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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: Network Administration/Services
Network Administrator - New York Yankees (Bronx, NY)

Description: The Network Administrator position is responsible for all networking infrastructure and servers within Yankee Stadium. Duties include identifying potential issues with various devices, providing support for the Stadium’s video distribution system and general technology support.

Primary Responsibilities:

  • Oversee the planning, installation, control, and maintenance of servers

  • Oversee the planning, installation, control, and maintenance of computer systems

  • Analyze business needs and new technology and make recommendations

  • Provide a general support of all Technology related systems and devices

  • Provide in-depth support of Cisco StadiumVision video distribution system

  • Provide networking support

Qualifications and Experience:

  • Bachelor’s degree preferred

  • Proven customer service experience

  • Knowledge of PC based & Apple computer systems

  • Experience in building and maintaining enterprise level servers

  • Strong knowledge of Cisco networking infrastructure

  • Strong knowledge in Cisco UCCX & IPPC

  • Knowledge of Cisco StadiumVision a strong plus

  • Strong written, verbal and interpersonal skills

  • High attention to detail, organizational skills and ability to multi-task

  • Flexible work schedule and ability to work in a Stadium environment

  • Requires continual attention to detail, and a high level of organization

  • Willingness to learn new systems and become proficient in each

Note: When you apply for this job online, you will be required to answer the following questions:

1. On a scale of 1 - 10 with 10 being the highest, how do you rate your Cisco Switching skills?
2. On a scale of 1 - 10 with 10 being the highest, how do you rate your Cisco Routing skills?
3. On a scale of 1 - 10 with 10 being the highest, how do you rate your Cisco Telephone skills?
4. Do you have any experience with Cisco StadiumVision?


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Information Systems/Technical Services: IT Database Management/Services
Database Administrator - Tickets.com (Syracuse, NY)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking a Database Administrator who will be responsible for all aspects of the databases (mainly Oracle, MS SQL, Sybase and MYSQL) used by all software products, from a design, architecture, and performance perspective. 
 

Essential Job Functions:

  • Design (in conjunction with the software engineering team) the databases used by our software products
  • Participate in the planning of software projects (provide estimates, document portions of project plans for use by project managers, etc.)
  • Participate in group design meetings
  • Ensure all development databases are tuned properly (and work jointly with other DBAs to ensure the same is in place for QA/UAT/Production)
  • Perform analysis and tuning of all new queries introduced by a new software release to ensure maximum performance (ensure SQL is optimized, new indices are in place, etc)
  • Create scripts used to apply all new DDL & DML changes to non-production and production environments as needed for a given release
  • Understand exactly how all applications interface with its database, and how all tables/columns are used for the various business functions performed by the software products (and document)
  • Work with Sr. DBA’s to ensure all new DDL and DML is applied to the QA/UAT/Production environments for each new software release
  • Utilize source control tools as necessary for document storage
  • Resolve complex database problems/configuration via advanced debugging techniques
  • Write technical documentation under the guidance of Sr. DBA’s and Information Manager, such as data dictionaries, database configuration specifications, project plans, etc.

Position Requirements:

  • BS in Computer Science, or equivalent
  • Minimum of four  (4) years of experience as an operational DBA with Oracle database systems on Unix, Linux and Windows
  • MYSQL, Sybase and SQL Server DBA experience preferred
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML)
  • Experience with debugging techniques
  • Knowledge of ASM file systems
  • Knowledge of replication solutions such as Oracle Streams and 3Par SAN replication
  • Exceptional teamwork and communication skills
  • Remote evening and weekend work as required including having high speed home internet access
  • Skilled in the use of Oracle OEM (Spotlight and other database monitoring and administration tools a plus)

 Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: IT Database Management/Services
Database Administrator - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking a Database Administrator who will be responsible for all aspects of the databases (mainly Oracle, MS SQL, Sybase and MYSQL) used by all software products, from a design, architecture, and performance perspective. 
 

Essential Job Functions:

  • Design (in conjunction with the software engineering team) the databases used by our software products
  • Participate in the planning of software projects (provide estimates, document portions of project plans for use by project managers, etc.)
  • Participate in group design meetings
  • Ensure all development databases are tuned properly (and work jointly with other DBAs to ensure the same is in place for QA/UAT/Production)
  • Perform analysis and tuning of all new queries introduced by a new software release to ensure maximum performance (ensure SQL is optimized, new indices are in place, etc)
  • Create scripts used to apply all new DDL & DML changes to non-production and production environments as needed for a given release
  • Understand exactly how all applications interface with its database, and how all tables/columns are used for the various business functions performed by the software products (and document)
  • Work with Sr. DBA’s to ensure all new DDL and DML is applied to the QA/UAT/Production environments for each new software release
  • Utilize source control tools as necessary for document storage
  • Resolve complex database problems/configuration via advanced debugging techniques
  • Write technical documentation under the guidance of Sr. DBA’s and Information Manager, such as data dictionaries, database configuration specifications, project plans, etc.

Position Requirements:

  • BS in Computer Science, or equivalent
  • Minimum of four  (4) years of experience as an operational DBA with Oracle database systems on Unix, Linux and Windows
  • MYSQL, Sybase and SQL Server DBA experience preferred
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML)
  • Experience with debugging techniques
  • Knowledge of ASM file systems
  • Knowledge of replication solutions such as Oracle Streams and 3Par SAN replication
  • Exceptional teamwork and communication skills
  • Remote evening and weekend work as required including having high speed home internet access
  • Skilled in the use of Oracle OEM (Spotlight and other database monitoring and administration tools a plus)

 Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: IT Database Management/Services
Database Administrator - Tickets.com (New York, NY)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking a Database Administrator who will be responsible for all aspects of the databases (mainly Oracle, MS SQL, Sybase and MYSQL) used by all software products, from a design, architecture, and performance perspective. 
 

Essential Job Functions:

  • Design (in conjunction with the software engineering team) the databases used by our software products
  • Participate in the planning of software projects (provide estimates, document portions of project plans for use by project managers, etc.)
  • Participate in group design meetings
  • Ensure all development databases are tuned properly (and work jointly with other DBAs to ensure the same is in place for QA/UAT/Production)
  • Perform analysis and tuning of all new queries introduced by a new software release to ensure maximum performance (ensure SQL is optimized, new indices are in place, etc)
  • Create scripts used to apply all new DDL & DML changes to non-production and production environments as needed for a given release
  • Understand exactly how all applications interface with its database, and how all tables/columns are used for the various business functions performed by the software products (and document)
  • Work with Sr. DBA’s to ensure all new DDL and DML is applied to the QA/UAT/Production environments for each new software release
  • Utilize source control tools as necessary for document storage
  • Resolve complex database problems/configuration via advanced debugging techniques
  • Write technical documentation under the guidance of Sr. DBA’s and Information Manager, such as data dictionaries, database configuration specifications, project plans, etc.

Position Requirements:

  • BS in Computer Science, or equivalent
  • Minimum of four  (4) years of experience as an operational DBA with Oracle database systems on Unix, Linux and Windows
  • MYSQL, Sybase and SQL Server DBA experience preferred
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML)
  • Experience with debugging techniques
  • Knowledge of ASM file systems
  • Knowledge of replication solutions such as Oracle Streams and 3Par SAN replication
  • Exceptional teamwork and communication skills
  • Remote evening and weekend work as required including having high speed home internet access
  • Skilled in the use of Oracle OEM (Spotlight and other database monitoring and administration tools a plus)

 Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: IT Database Management/Services
BI Engineer - Tickets.com (Syracuse, NY)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking an ETL Developer to be part of the Business Intelligence development team with a focus on ETL design, development, and support. This position will be responsible for ETL processes and tools as well as database loading and manipulation to ensure that the data needs are met throughout the course of the projects.
 
Essential Job Functions:

  • Designing, building, and testing ETL processes
  • Documenting and deploying new ETL processes into a production environment
  • Write shell scripts for file transfer/handling
  • Conduct root cause analysis and resolve production problems and data issues
  • Validate the data in the database and also responsible for testing the routines developed
  • Understands impact on adjacent systems and long term impact of technical decisions
  • Generates ideas to improve overall system design and/or streamline delivery of product/system

Position Requirements:

  • Minimum five (5) years of experience in ETL/Data warehouse development
  • Highly proficient in SQL and Oracle PL/SQL
  • Informatica PowerCenter 9+ development, tuning and team based development
  • Excellent communication and problem solving skills - this is a must
  • Advanced knowledge in Shell and PERL scripting in Unix/Linux environment
  • Familiar with SDLC methodologies
  • Ability to work in a fast-paced environment and with changing priorities
  • Experience with STAR schema design methodology. Deep knowledge of SQL optimization/performance tuning in an Oracle environment
  • Experience with data analysis
  • Experience with Jasper Soft reporting tool
  • May require some travel

Tickets.com is an Equal Opportunity Employer.
 


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Information Systems/Technical Services: IT Database Management/Services
BI Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking an ETL Developer to be part of the Business Intelligence development team with a focus on ETL design, development, and support. This position will be responsible for ETL processes and tools as well as database loading and manipulation to ensure that the data needs are met throughout the course of the projects.
 
Essential Job Functions:

  • Designing, building, and testing ETL processes
  • Documenting and deploying new ETL processes into a production environment
  • Write shell scripts for file transfer/handling
  • Conduct root cause analysis and resolve production problems and data issues
  • Validate the data in the database and also responsible for testing the routines developed
  • Understands impact on adjacent systems and long term impact of technical decisions
  • Generates ideas to improve overall system design and/or streamline delivery of product/system

Position Requirements:

  • Minimum five (5) years of experience in ETL/Data warehouse development
  •  Highly proficient in SQL and Oracle PL/SQL
  • Informatica PowerCenter 9+ development, tuning and team based development
  • Excellent communication and problem solving skills - this is a must
  • Advanced knowledge in Shell and PERL scripting in Unix/Linux environment
  • Familiar with SDLC methodologies
  • Ability to work in a fast-paced environment and with changing priorities
  • Experience with STAR schema design methodology. Deep knowledge of SQL optimization/performance tuning in an Oracle environment
  • Experience with data analysis
  • Experience with Jasper Soft reporting tool
  • May require some travel

Tickets.com is an Equal Opportunity Employer.
 


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Information Systems/Technical Services: IT Database Management/Services
BI Engineer - Tickets.com (New York, NY)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are seeking an ETL Developer to be part of the Business Intelligence development team with a focus on ETL design, development, and support. This position will be responsible for ETL processes and tools as well as database loading and manipulation to ensure that the data needs are met throughout the course of the projects.
 
Essential Job Functions:

  • Designing, building, and testing ETL processes
  • Documenting and deploying new ETL processes into a production environment
  • Write shell scripts for file transfer/handling
  • Conduct root cause analysis and resolve production problems and data issues
  • Validate the data in the database and also responsible for testing the routines developed
  • Understands impact on adjacent systems and long term impact of technical decisions
  • Generates ideas to improve overall system design and/or streamline delivery of product/system
     

Position Requirements:

  • Minimum five (5) years of experience in ETL/Data warehouse development
  •  Highly proficient in SQL and Oracle PL/SQL
  • Informatica PowerCenter 9+ development, tuning and team based development
  • Excellent communication and problem solving skills - this is a must
  • Advanced knowledge in Shell and PERL scripting in Unix/Linux environment
  • Familiar with SDLC methodologies
  • Ability to work in a fast-paced environment and with changing priorities
  • Experience with STAR schema design methodology. Deep knowledge of SQL optimization/performance tuning in an Oracle environment
  • Experience with data analysis
  • Experience with Jasper Soft reporting tool
  • May require some travel

Tickets.com is an Equal Opportunity Employer.
 


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Information Systems/Technical Services: Computer Information Systems
Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Software Engineer who will be responsible for the design, coding and testing of small software modules as they apply to specific software products.
.
If you think you’re a good fit for the Software Engineer position and the team, we’d love to hear from you!

Essential Functions:

  • Designs, codes, and tests small software modules
  • Own short term planning of IT projects and programs, creating the requirements analysis, functional design, and detailed technical design specifications as they relate to the implementation of a software module
  • Participate in the development of larger modules which may also include collaboratively authoring requirements analysis, architectural designs, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Develop software using at least one programming language and platform
  • Utilize source control tools and related build mechanisms
  • Install and configure software development tools and/or operating systems
  • Debug and correct problems in existing software
  • Estimate the complexity of a certain task and an appropriate schedule
  • Resolve complex software problems/bugs via advanced debugging techniques
  • Follow all company standards, including the software coding standards document

Technical Requirements: 

Bachelor of Science in Engineering or Computer Science (or equivalent) is required

At least 2-5 years of Java programming experience, object oriented analysis, design and programming

Candidate must have a strong background in Hibernate/ORM, JDBC and  EJB

Experience in a J2EE application server environment utilizing JMS, JNDI, clustering, and related technologies

Experience in Oracle or other DBMS systems, fluent in SQL & DML constructs critical

Considerable hands on experience w/ HTML, DHTML, CSS, etc. is critical

Experience with a Model-View-Controller framework (Spring, Django, Ruby, etc.) including writing JSP/JSTL views is essential

Background in developing web services (REST, SOAP, etc.) for internal and external integrations, a plus

Experience developing with various third-party JavaScript libraries, such as jQuery, Prototype, Yahoo! UI, Dojo, Google, etc. a plus

Experience integrating front-end code with server-side technology on a large-scale, dynamic, responsive website.

Experience in the use of the PC/Intel or Linux as a software development & deployment platform

Box Office Management or other ticketing experience a plus

Interpersonal Requirements:

Ability to interface with all levels of employees

Specifically to work cooperatively with software engineers, system administrators, product managers and other stakeholders

Ability to work both independently and in a team environment

Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation

Must practice regular & continued self-education

Exercise troubleshooting and problem solving skills

Excellent attention to detail and organization skills

Ability to maintain and meet schedules

Remote evening and weekend work as required including having home internet access

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. YES/NO: I am aware that I will apply through Tickets.com's recruiting system for this position.


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Information Systems/Technical Services: Technical Support/Help Desk
Technical Analyst - Washington Nationals (Washington, DC)

Summary:

Reporting to the Manager, Information Technology, the Technical Analyst is primarily responsible for troubleshooting and resolving all assigned technical issues. All client-level issues and requests are to be addressed by the Technical Analyst. In the event an issue or request is determined to be outside the Technical Analysts abilities to resolve they are required to document all troubleshooting steps performed and escalate the issue using established procedures. 

Essential Duties and Responsibilities:

  • Receive and document support requests/inquiries made to the IT Help Desk.
  • Respond to and resolve support requests/inquires in a timely fashion.
  • Provide support to end users in a courteous and professional manner.
  • Escalate unresolved requests/inquires following established guidelines.
  • Keep accurate and up-to-date records of duties performed and methodologies used to perform job functions.
  • Maintain a good working relationship with fellow employees.
  • Adhere to company and departmental policies.
  • Complete delegated projects.
  • Maintain working knowledge of current and future technologies.
  • Other duties as assigned.

Working Relationships    
Must effectively and efficiently communicate with other members of the IT team to provide support for the enterprise; interact with the user community in a professional, courteous and helpful manner; and interact with outside IT hardware, software and support vendors.

Requirements:
Minimum Education and Experience Requirements

  • Requires high school diploma or general education degree (GED); one to two years in a customer service environment and knowledge of computer hardware and software.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Ability to read and comprehend complex technical documents, short correspondence, and memos;
  • Ability to write complex technical documents, memos and procedures;
  • Ability to effectively present information in one-on-one and small group situations to other employees of the organization especially over the telephone;
  • Must have excellent communication skills for dealing with both internal and external contacts.
  • Ability to document all duties performed in the Help Desk service system, clear and detailed descriptions are necessary.

Preferred:

  • Industry recognized certifications (CompTIA, Microsoft, Cisco, Juniper, etc…) are a plus. 

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work. 
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you live in DC, Maryland, or Virginia?
2. Yes/No. Do you have two years of experience in a customer service environment and knowledge of computer hardware and software? If yes, please explain.
3. Yes/No. Do you have any experience with a help desk service system?


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