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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: Computer Information Systems
Assistant, Research & Development - Chicago Cubs (Chicago, IL)

Role Overview

This role will primarily focus on the development and implementation of advanced statistical methods for player evaluation and projection in Baseball Operations. The responsibilities will include creating and maintaining datasets; researching, applying and evaluating statistical methods; and developing automated processes to integrate new models into the existing baseball information system framework. Successful candidates will also bring strong analytical skills, work ethic and communication skills. The position will report to the Director of Research & Development.

Responsibilities

  • Design and implement statistical methods for the evaluation and projection of players
  • Work with R&D team to integrate novel research into the existing baseball information system framework, including the development of new ETL processes, creation of automated research processes, and implementation of quality assurance checks
  • Conduct analytical research and reports to provide answers to baseball questions as needed
  • Maintain working knowledge of state-of-the-art analytics, including publicly available sabermetric research and novel statistical approaches, in order to recommend new or emerging techniques, technologies, models and algorithms applicable to internal processes.
  • Other projects as directed by the Baseball Operations leadership team

Required Qualifications

  • Bachelor’s degree in computational/quantitative field (e.g., statistics, mathematics, physics or computer science)
  • Experience with statistical software (e.g., R, Stata, MATLAB or Python)
  • Experience with SQL, Postgres or similar relational database technology
  • Experience with programming languages (e.g., C, Python)
  • Expertise in sabermetric methods and modern baseball statistics
  • Knowledge of advanced baseball metrics and data sources (e.g., PITCHf/x)
  • Excellent written and verbal communication skills
  • Strong work ethic and passion for baseball operations

Desired Qualifications

  • Advanced degree in a computational/quantitative field
  • Expertise with programming languages (e.g., C, Python), database development or ETL techniques
  • Experience with Bayesian modeling or machine learning techniques

The Chicago Cubs are an Equal Opportunity Employer


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Information Systems/Technical Services: Programmer
Baseball Systems Developer – Research & Development - Chicago Cubs (Chicago, IL)

Role Overview

This role will primarily focus on the development and maintenance of the Cubs’ internal baseball information system, and will involve creating web interfaces and web tools for the user interface; building ETL processes; maintaining back-end databases; and troubleshooting data source issues as needed. Successful candidates will also bring strong analytical abilities, work ethic and communication skills.

Responsibilities

  • Assist in the design and implementation of web interfaces for the Baseball Operations information system
  • Develop and maintain ETL processes for loading, processing and quality-checking new data sources
  • Identify, diagnose and resolve data quality issues
  • Communicate with other members of Baseball Operations as required to assess and address needs
  • Maintain working knowledge of the state of the art in web and database development, in order to recommend new or emerging techniques and technologies

Required Qualifications

  • Bachelor’s degree in computer science or related computational field
  • Three to five years of relevant work experience
  • Expertise with Python and JavaScript
  • Expertise with HTML/CSS and UX Design
  • Experience with modern database technologies
  • Experience working in a Linux environment
  • Excellent written and verbal communication skills
  • Strong work ethic and passion for baseball operations

Desired Qualifications

  • Advanced degree in computer science or similar field
  • Experience building applications for mobile devices
  • Experience building and supporting ETL processes
  • Working knowledge of advanced baseball statistics and sabermetric concepts

The Chicago Cubs are an Equal Opportunity Employer


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Information Systems/Technical Services: Technical Support/Help Desk
Technical Writer - Tickets.com (Syracuse, NY)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Technical Writer responsible for creating and maintaining technical documentation for Tickets.com products, as well as analyzing and documenting internal application/business processes. Documentation audiences include product end users and internal resources, such as developers, technical leads, testers, analysts, and support personnel.

If you think you're a good fit for the position and the team, we’d love to hear from you!

Essential Job Functions:

  • Design, create, and maintain procedural documentation, reference documentation, and release notes for new and existing products; deliverables may include both print and online formats.
  • Review the work of other writers for clarity and adherence to style guide.
  • Interact with analysts, software developers, operational resources, and other business stakeholder.
  • Participate in product requirement review meetings in order to understand product requirements and to contribute to the product requirements process.
  • Research products and industry concepts independently using existing product documentation, interviews with subject matter experts, hands-on use of our products, product requirements and design specifications, use cases, test cases, and related materials.
  • Report project statuses regularly; must be proactive in identifying challenges and engaged in creating solutions.

Position Requirements:

  • Minimum 4 years of technical writing experience in a professional, deadline driven environment, preferably with "Technical Writer," "Technical Editor," or comparable job title.
  • Bachelor’s degree in Technical Communication, another discipline focused on written communication (e.g., Journalism), Instructional Design, Computer Science, or equivalent education and work experience.
  • Excellent writing skills, including mechanics/grammar, content organization, proofreading, and copyediting experience essential.
  • Experience with professional authoring tools (RoboHelp, FrameMaker, Flare, WebWorks Publisher, Author-it, or comparable).
  • Working knowledge of image editing preferred (Photoshop, GIMP, Visio, SnagIt, or comparable).
  • Experience in the use of styles and templates required.
  • Experience writing API documentation a plus.
  • Background in HTML, CSS, XML, web development, or similar skills a plus.
  • Experience with Distributed Systems, ecommerce, and mobile technologies a plus.
  • Ability to work to a schedule; accountable to deadlines and responsive to scope and priority.
  • Comfortable soliciting and receiving substantive and editorial feedback.
  • Self-starter with ability to work under minimal supervision.
  • Ability to interpret complex specifications and business protocols, uncover errors and assumptions, and translate into understandable documentation.
  • Knowledge of software development methodologies is essential (e.g., familiarity with issue management systems and stages of software life cycle).
  • Attention to detail and accuracy.
  • Must have strong interpersonal skills - ability to collaborate with technical professionals and build relationships.
  • Remote evening and weekend work as required (via high speed home Internet access).
  • Candidates must have previous software documentation experience and a portfolio of technical writing samples.

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Computer Information Systems
Software Engineer - Database Application Developer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Software Engineer who will be responsible for designing, coding and testing medium to large software modules as they apply to a specific product.  The Software Engineer is an essential individual contributor within a project team, focusing on development of new products & features.  The Software Engineer will design, code and test medium to large software modules as they apply to a specific product. They will also perform requirements analysis, create functional designs, and detailed design specifications as they relate to the implementation of the software and support.

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If you think you’re a good fit for the Software Engineer position and the team, we’d love to hear from you!

Essential Job Functions:

  • Design, code, and test medium to large software modules
  • Own short term planning of IT projects and programs, creating the requirements analysis, functional design, and detailed technical design specifications as they relate to the implementation of a software module
  • Participate in the development of larger modules which may also include collaboratively authoring requirements analysis, architectural designs, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Strong analytical experience and prior production support experience
  • Experience in the use of the PC/Intel or Linux and scripting as a software development platform
  • Possesses knowledge of IT, including experience in SDLC and project methodologies
  • Utilize source control tools and related build mechanisms
  • Estimate the complexity of a certain task and an appropriate schedule
  • Resolve complex software problems/bugs via advanced debugging techniques especially in Oracle and stored procedure
  • Understand current processes and make appropriate recommendations for changes

Position Requirements:

  • Bachelor of Science in Engineering or Computer Science (or equivalent) is required
  • At least five  years of experience working as Database Business Application Developer
  • Candidate must have a strong background in Oracle 10g +, SQL, PL-SQL, Stored Procedures, Triggers and Functions.
  • Deep understanding of complex SQL using oracle functions and features and dynamic SQL
  • Candidate should have deep understanding of data modeling
  • Experience in debugging and testing of stored procedure and data analysis is desirable
  • Experience using data tools such as SQL Plus or SQL Developer
  • Experience in working with any reporting and analytical (BI) tool, preferably Jasper and/or Crystal is plus
  • Experience in creation and maintenance of Data Warehouse and Data Marts using Oracle is big plus
  • Experience in programming language preferable in Java is plus
  • Box Office Management or other ticketing experience, a plus
  • Knowledge of performance tuning and query optimization, a plus
  • Ability to interface with all levels of employees, specifically to work cooperatively with software engineers, system administrators, product managers and other stakeholders
  • Ability to work both independently with little supervision and in a team environment
  • Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation
  • Must practice regular and continued self-education
  • Exercise troubleshooting and problem solving skills
  • Excellent attention to detail and organization skills
  • Ability to maintain and meet schedules
  • Willing to learn new technologies and tools
  • Remote evening and weekend work as required including having home internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - Tickets.com (Cleveland, OH)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Field Technician to support our client in the Cleveland, Ohio area.  The Field Technician will be responsible for all Tickets.com equipment in an assigned geographical area, ensuring the equipment is well-maintained and quickly repaired.  The Field Technician accomplishes this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  This position requires that the Technician respond promptly to any issues.

Essential Job Functions:

  • Repair all Tickets.com system-related peripheral equipment.
  • Perform preventive maintenance and repair, as needed on all thermal ticket printers, computers, report writers, CRT’s, modems, terminal servers, ISDN and Frame Relay routers, and networking and data communications gear.
  • Troubleshoot repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improve understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensure an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

 

Position Requirements:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred.
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Flexible hours required; must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - San Diego Padres - Tickets.com (San Diego, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Field Technician to support our client, the San Diego Padres.  The Field Technician will be responsible for all Tickets.com equipment in an assigned geographical area, ensuring the equipment is well-maintained and quickly repaired.  The Field Technician accomplishes this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  This position requires that the Technician respond promptly to any issues.

Essential Job Functions:

  • Repair all Tickets.com system-related peripheral equipment.
  • Perform preventive maintenance and repair, as needed on all thermal ticket printers, computers, report writers, CRT’s, modems, terminal servers, ISDN and Frame Relay routers, and networking and data communications gear.
  • Troubleshoot repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improve understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensure an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

 

Position Requirements:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred.
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on task
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Flexible hours required; must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Network Administration/Services
Security Administrator / Analyst - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

 

We are seeking a Security Administrator responsible for the security of company server hardware, software, operating systems, and certain infrastructure applications.  This position will assist with the development of information security standards and procedures, and making recommendations to enhance the security environment. Leads or assists with information security projects. 

Essential Job Functions:

  • Develop and maintain information security standards and procedures to help ensure that information assets are adequately protected and the company is compliant with industry best practices and company compliance requirements
  • Work with departments and senior management to implement practices that meet Company standards for information security across various operating departments
  • Run vulnerability/gap assessments and make appropriate recommendations to ensure adequate levels of service and security
  • Analyze and diagnose problems relating to a wide variety of hardware and software issues operating across a range of platforms
  • Audit firewall permission and access policies
  • Identify projects/initiatives to enhance the Company’s security posture and mitigate risks in a UNIX, Windows, and Cisco operating systems based environment
  • Identify, design and coordinate implementation of other security program elements such as security policies, standards, guidelines, patch policy, and security incident response
  • Assess and make recommendations regarding technology architecture, configuration of IT infrastructure and applications to improve security

Position Requirements:

  • AS, BS, BA or equivalent in computer technology
  • Industry Certifications preferred
  • A minimum of three (3) years’ experience required in IT security, including designing, supporting and maintaining security infrastructure
  • Linux and Windows OS experience required
  • Cisco experience required
  • Other Operating Systems may include CentOS, Ubuntu, Fedora, Debian
  • Experience with scripting including: shell, bash, batch, Visual Basic, Perl, and PowerShell
  • Web and Application Packages including: Java, JRM, JBoss, Apache Tomcat
  • SSL Certificates concepts and management tools: OpenSSH and OpenSSL
  • Log Correlation tools including: Splunk, grep, awk, regular expressions, and pattern matching
  • Some knowledge of Host Based Intrusion Detection Systems including: OSSEC, Symantec, McAfee, Sophos, tripwire, Tipping Point, Palo Alto
  • Antivirus identification and mitigation: Understanding of Zero Day Virus, RootKit, and Malware
  • Web Application Firewalls (WAFs) including: ModSecurity, Barracuda, Citrix, Fortinet, RadWare
  • Web Application vulnerabilities and exploits including: Cross Site Scripting, SQL injection, Command Injection, Buffer Overflow, Cookie Poisoning
  • Vulnerability Scanning tools processes and procedures including: Nessus, GFI LanGuard, Open Vulnerability Assessment System (OpenVAS), Qualsys, NCircle
  • Penetration testing tools, concepts and procedures including: Metasploit, nmap/zenmap, Blind SQL injector, Burp Suite, HttpWatch, HTTP Editor, HTTP Fuzzer
  • Knowledge using Wireshark and tcpdump
  • Experience implementing and maintaining high quality operational standards, processes and procedures
  • Strong written and oral communication skills
  • Strong documentation and teamwork skills
  • Ability to multi-task and prioritize assignments
  • Must be well organized and detail oriented
  • Flexible hours required; Must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access 

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Programmer
Senior Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Senior Software Engineer who will be responsible for designing, coding and testing medium to large software modules as they apply to a specific product.  The Sr. Software Engineer will also create the requirements analysis, functional design, and detailed design specifications as they relate to the implementation of the software.
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If you think you’re a good fit for the Senior Software Engineer position and the team, we’d love to hear from you!

Essential Job Functions:

  • Designs, codes, and tests medium to large software modules
  • Participates in short term planning of IT projects and programs
  • Participates in group design meetings
  • Analyzes, interpret and make decisions affecting work methods and procedures within an overall program
  • Participates in the development of larger modules which may also include requirements analysis, architectural design, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Develops software using at least one programming language and platform
  • Utilize source control tools and related build mechanisms
  • Install and configure software development tools and/or operating systems
  • Debug and correct problems in existing software
  • Estimates the complexity of a certain task and an appropriate schedule
  • Create the requirements analysis, functional design, and detailed design specifications as they relate to the implementation of a software module
  • Provide direction to less experienced engineers
  • Resolve complex software problems/bugs via advanced debugging techniques
  • Follow all company standards, including the software coding standards document

Position Requirements:

Bachelor of Science in Engineering or Computer Science (or equivalent) is required

A minimum of five years hands-on experience is essential

Excellent communication skills both written and oral are preferred

Must be fluent in at least one structured programming language, preferably Java

Experience with HTML, Perl, JSP, and/or XML required, along with J2EE, JBoss, and JBoss Portal

Familiarity with Object Oriented and multithreaded programming methodologies required

Familiarity with Distributed Systems a plus

Understanding of internationalization and localization essential

Knowledgeable user in Windows and Linux

Experience in the use of the PC/Intel or Linux as a software development platform.

Knowledge of engineering development methodologies is essential

Ability to maintain and meet schedules

Ability to write technical documentation

Excellent organization skills

Detail-oriented individual

Ability to interface with all levels of employees

Self-starter with ability to work under minimal supervision

Tickets.com is an Equal Opportunity Employer.


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