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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: Technical Services Management
Part Time IT Systems Administrator - Centerplate - Tropicana Field (St. Petersburg, Fl)

Centerplate and our partner venues have been defining extraordinary experiences through thoughtful

hospitality, expertly delivered, for more than 80 years at gathering places across North America and the

United Kingdom. As the pioneer and leader in live event hospitality, we are committed to making the time

that people spend together more rewarding and more valuable. “Making it better to be there since

1929.”TM

Location: We are seeking a Part time Event Based  IT Systems Administrator for the Tropicana Field

Venue Description: Sports Arena

Principal Function

The IT Systems Administrator will oversee point of sales systems and local area network operations for all

food and merchandise concession outlets for their assigned unit, which it typically a larger convention

center or stadium. Under the leadership of the Corporate IT Department, and in collaboration with

stadium facilities management, the IT Systems Administrator will execute fan experiences that exceed

guest expectations and maximize revenue by effectively performing services to maintain network

operations, POS systems and infrastructure.

During the sporting season and when events take place, the IT Systems Administrator will plan and

prepare in advance according to anticipated needs and will provide hands-on management and oversight

during events to ensure network and other systems operations run smoothly. Their highest priorities will

be to ensure proper, on-going functioning of critical systems and to ensure that standards for network

security, quality, service, timeliness, safety and organizational and regulatory compliance are met.

Essential Responsibilities

• Maximize Centerplate’s revenue and operational excellence through execution of systems and

policies related to administrative operations.

• Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice

through personal commitment and leading by example.

Qualifications/Skills

Required:

• Bachelors degree in computer science and/or appropriate combination of education and

experience to support on-the-job effectiveness.

• A minimum of 3 years of previous IT leadership experience within a diverse operational

environment, to include focus on exceptional client and customer service.

• Exceptional working knowledge of IP networking, basic routing, TCP ports and network services

with ability to troubleshoot basic connectivity issues including issues with cabling and wireless

access.

• Knowledge of Quest, Micros Simphony POS systems and Attendance Enterprise time and attendance

systems is a huge plus.

• Venue catering/concessions and sports/entertainment experience and multi-site experience

strongly preferred, as this position will have responsibility over multiple stands and locations.

• Display a proper business friendly demeanor with technical personnel and non-technical users,

especially during high stress situations.

• Demonstrated success in interfacing with a variety of organizational functions and divisions to

accomplish tasks.

• Flexibility, ability to work extended or irregular hours to include nights, weekends and holidays.

• Proven ability to work effectively with all levels of staff and management; Ability to promote and

participate in team environment concepts.

• Self starter who can work independently and on several tasks/projects simultaneously, and who

can contribute to functional areas of the business outside of retail operations.

• Ability to communicate effectively both orally and in writing.

• Initiative in identifying and resolving problems timely and effectively.

Other Requirements:

Requires lifting up to 50 pounds on a regular and continuing basis. Must be able to work in extremes of

cold and heat. Hours may be extended or irregular to include nights, weekends and holidays.

Other requirements include but are not limited to:

• Proven ability to work effectively with all levels of staff and management; Ability to promote and

participate in team environment concepts

• Self-starter who can work independently and on several tasks/projects simultaneously, and who

can contribute to functional areas of the business outside of the finance area.

• Ability to communicate effectively both orally and in writing.

• Initiative in identifying and resolving problems timely and effectively.

Part time, event day only.  $15-$18/hour

Thank you for expressing interest in employment with Centerplate. While only those candidates

considered for this position will be contacted, your resume will remain on file for 90 days.

Centerplate is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to work evenings, weekends, and holidays?
2. Do you have a minimum of 3 years of previous IT experience?


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Information Systems/Technical Services: Technical Support/Help Desk
Service Desk Technician (Part-time) - Chicago Cubs (Chicago, IL)

This position is responsible for the day to day technology support of Chicago Cubs staff.

RESPONSIBILITIES

  • Install hardware and peripheral components such as microcomputers, printers and network adapters.
  • Load specified software such as operating systems, application software and other programs.
  • Test new software and hardware to evaluate ease of use and whether product will aid users in performing their work.  Determine user requirements for new and modified software and hardware.
  • Diagnose specific system hardware, software and operations problems.
  • Support remote laptop users in the organizations baseball operations areas.
  • Provide additional support on a project basis to the Manager, IT Infrastructure & Operations.

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Computer Science or related field; or one to two years of related experience and/or training.
  • Knowledge of network operating systems including Microsoft Windows XP/Server 2003/Server2008, Internet/Intranet functionality, the Macintosh computing environment, and personal computer hardware and software including common Microsoft productivity applications.
  • Ability to work 25-30 hours per week
  • This position must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds and requires some walking, bending and stooping.

DESIRED QUALIFICATIONS

  • Ability to work additional hours including nights and weekends as needed.

The Chicago Cubs are an Equal Opportunity Employer


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Information Systems/Technical Services: IT Database Management/Services
Database Developer - Chicago Cubs (Chicago, IL)

ROLE

This position performs data analysis and development of enterprise data warehouse, application databases, system integrations, data models and relational database structures across multiple computing environments.

RESPONSIBILITIES

Data Analysis, Modeling and Reporting

  • Performs data modeling analysis and develops detailed data models
  • Candidate will be responsible for data cleansing of large data stores supporting our strategic initiatives within the Cubs organization
  • Candidate will drive business report creation across multiple departments from our Enterprise Data Warehouse including metadata mapping, Business Intelligence technology use and overall automation of standardized reporting across the organization
  • Develop automated database applications, where necessary, using the applicable database packages within our organization

ETL Development

  • Makes use of software tools to design software application modules and interaction between modules to process data in an accurate and efficient manner
  • Profiles data and implements ETL plans from the data architect
  • Develops, tests and implements in validating ETL processes
  • Troubleshoots, optimizes and tunes ETL processes
  • Reconciles data transformation
  • Assists in the definition and resolution of database problems that may involve after hours work for maintenance tasks and repairs
  • Solutions must be rapidly developed and highly flexible; candidate must be able to quickly assess and implement requested changes
  • Candidate will be responsible for appropriate development documentation, including requirements, design, code documentation, test plans and other related documents

REQUIRED QUALIFICATIONS

  • Bachelor's degree (Computer Science or related field)
  • Demonstrated experience in Data Profiling, Data Modeling (Relational and Dimensional)and Data Mining
  • Demonstrated experience with Stored Procedures
  • Demonstrated experience in ETL and Database development (at least college experience)
  • Demonstrated experience with the following technologies: Oracle, Business Intelligence Software, PL/SQL, and ETL Software
  • Strong demonstrated interpersonal communication skills
  • Demonstrated attention to detail
  • Ability to work some evenings and weekends if needed

PREFFERED QUALIFICATIONS

  • Demonstrated experience in performance tuning and process design
  • Demonstrated experience with the following technologies: Informatica, Oracle BI (OBIEE), Toad, Erwin, and Python              
  • Ability to communicate ideas in both technical and user-friendly language
  • Experience working in a team-oriented, collaborative environment
  • Action-oriented work style

The Chicago Cubs are an Equal Opportunity Employer


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Information Systems/Technical Services: IT Database Management/Services
Manager, Business Intelligence Developer - Cincinnati Reds (Cincinnati, OH)

Department:                Information Technology

Job Title:                     Manager, Business Intelligence Developer

Reports To:                 VP of Information Technology

FLSA:                          Salary, Exempt

Job Purpose:                The Business Intelligence Developer will be responsible for developing, maintaining, testing and implementing BI concepts, data modeling, data warehouse, reporting and dashboards. The Business Intelligence Developer reviews, analyzes and modifies database systems including relational database and installation to support the applications systems of the organization. This role relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Essential Duties and Responsibilities:

  • Work with business process owners to understand the business need and develop technical solutions that integrate existing and future applications into the organization's information systems
  • Must have technical experience with SQL, ETL, OLAP and Multi-Dimensional eXpressions (MDX)
  • Support various database (including cube) within the data warehouse
  • Proven communication and problem-solving skills are critical to successful performance in this role
  • Understanding of integration services, Analysis Services, Reporting Services and SQL 2008
  • Generate SQL Database reports from existing database using BI tools (Tableau)
  • Logical and Physical Data Modeling experience using data modeling tools
  • Design, develops, implements all ETL processes
  • Maintain and support MS CRM 2013
  • Provide data management expertise to the company by evaluating requirements and developing solution

Experience, Education and Licensure:

  • Ability to train users and be resourceful with the ability to work independently
  • Minimum of a BS or equivalent in business/computer science
  • A minimum of 4-6 years of Data Warehouse and BI/Analytics experience
  • Excellent presentation, written and verbal communication skills
  • Ability to work effectively with clients and other technical staff
  • Experience using data visualization software tools a plus

 Knowledge. Skills, and Abilities:

  • Ability to query and create reports from relational databases using SQL or standard report writing tools such as  Business Objects, Microsoft SQL Server Reporting Services, Integration Services and Analysis Services
  • Ability to apply business and industry knowledge to internal applications, databases and systems
  • Additionally, the position requires developing, reporting from, and integrating existing applications.
  • Must have an in-depth knowledge of Microsoft SQL Server Business Intelligence platform tools

 Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit, use hands, reach with hands and arms, talk or hear.

 Work Environment:

While performing the duties of this job, the employee is not exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

 Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

 Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 4-6 years of Data Warehouse and BI/Analytics experience?
2. Do you have in-depth knowledge of Microsoft SQL Server Business Intelligence platform tools?
3. Do you have experience using data visualization software tools a plus?


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Information Systems/Technical Services: Technical Support/Help Desk
Helpdesk Technician, Part-Time - Oakland Athletics (Oakland, CA)

The Helpdesk Technician reports directly to the Information Technology Manager and is responsible for, but not limited to the following:


• Provide helpdesk support to users both locally and remote
• Research, evaluate, test and install new devices and applications
• Document IT Department systems and procedures
• Provide end user support thru remote client software, telephone, email and in-person assistance
• Understanding of wireless technologies commonly used with today’s devices
• Knowledge of Mac OSX and Microsoft Windows family of client operating systems
• All other duties as assigned

Requirements:
• 2-4 years of helpdesk experience in a business environment preferred
• AA in IT or BS in Computer Science desired
• Must have excellent communication skills, both verbal and written
• Must be detail-oriented, organized and able to effectively perform multiple tasks
• Work 20-25 hours per week depending on work load and baseball schedule
• Available to work non-traditional business hours, including nights, weekends and holidays
• Ability to lift 50 pounds or more


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Information Systems/Technical Services: Technical Support/Help Desk
Helpdesk Administrator - San Francisco Giants (San Francisco, CA)

Position:              Helpdesk Administrator

Department:        Information Technology

Reports to:          Senior Director of Information Technology

Status:                 Full-Time, Non-Exempt

Position Summary:

Entry level technical support and customer service position, first IT point of contact for the organization. Responsible for fielding Helpdesk requests during standard support hours and resolving or assigning as appropriate.  Assists desktop support team with first level support.

Position Responsibilities:

  • Field IT Helpdesk emails/phone calls and respond in a timely fashion
  • Log all activities in helpdesk software and assign tickets to appropriate technicians
  • Install, maintain and troubleshoot desktop, laptop and printer hardware
  • Perform basic software support (MS-Office applications)
  • Order, stock, install and replace printer/copier supplies
  • Coordinate desktop/laptop rollouts and software upgrades
  • Document standard support procedures
  • Document hardware and software inventory
  • Organize existing stock of IT equipment (cables, spare parts, etc)
  • Assist with e-waste collection/disposal campaigns
  • Provide assistance with IT projects as needed
  • Participate and promote training programs designed to educate customers about basic and specialized applications

Knowledge and Skills:

  • Excellent communication skills, both written and verbal
  • Detail oriented, thorough, highly organized and deadline driven
  • Committed to going “above and beyond” to serve the customer
  • Ability to work independently
  • Proficient with Microsoft Office applications (Excel, Word, PowerPoint)
  • Experience working in a Windows environment

Job Requirements:

  • Bachelor’s Degree in technology related field preferred
  • Enthusiasm for computers/technology and a strong work ethic
  • Excellent customer service skills
  • Ability to work a flexible schedule based on department needs i.e. extended hours, weekends, nights and holidays.
  • Participate in 24x7 on-call rotation schedule

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Information Systems/Technical Services: Technical Services Management
IT Business Relationships Manager - San Francisco Giants (San Francisco, CA)

Position:               IT Business Relationships Manager

Department:         Information Technology

Reports to:           Senior Director of Information Technology

Status:                  Full-Time, Non-Exempt

Position Summary:

                Collaborative position responsible for ensuring that departments are best positioned to achieve their strategic objectives through the use of technology.  Technical ambassador and project lead for assigned business units, handling the full spectrum of technology needs from strategy to support.  Partners closely with the IT team to achieve business unit objectives.

Position Responsibilities:

  • Provide IT advisory services to specific front office business units
  • Understand business strategy of assigned departments and promote projects and technology to help further strategic goals
  • Build and maintain strong relationships with IT teammates, departments and vendors
  • Prepare reports for project summaries and status updates
  • Understand and anticipate future technology needs/opportunities
  • Manage multiple technology projects concurrently and with efficiency
  • Understand the technical requirements for the full technology project lifecycle, actively manage project scope, timeline, costs and customer satisfaction
  • Vendor management, including oversight of deliverables and invoicing
  • Troubleshooting, issue resolution, and managing customer expectations
  • Quickly develop functional application knowledge in a variety of areas
  • Open, manage and facilitate incident and service request tickets.

Knowledge and Skills:

  • Understanding of the business process and information flow within an IT environment
  • Thorough understanding of the core technologies and standards employed by IT
  • Strong ability to understand complicated issues, simplify them and make recommendations for process improvement or issue resolution
  • Proven ability to facilitate cross-departmental collaboration
  • Excellent written/verbal communication and negotiation skills
  • Ability to present effectively to senior management and articulate a business case

Job Requirements:

  • At least 5 years experience in a technology environment that employs a mix of custom application development and commercial off-the-shelf software solutions
  • Bachelor’s Degree in tech related field and project management certification preferred
  • Understanding of the day-to-day operational tasks involved in running an IT organization
  • Experience successfully managing multiple projects, of varying size and scope concurrently, on-time and under budget
  • Ability to work a flexible schedule based on department needs i.e. extended hours, weekends, nights and holidays.
  • Participate in 24x7 on-call rotation schedule

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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - Tickets.com (Washington, DC)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Field Technician to support our client, the Washington Nationals.  The Field Technician will be responsible for all Tickets.com equipment in an assigned geographical area, ensuring the equipment is well-maintained and quickly repaired.  The Field Technician accomplishes this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  This position requires that the Technician respond promptly to any issues.

Essential Job Functions:

  • Repair all Tickets.com system-related peripheral equipment.
  • Perform preventive maintenance and repair, as needed on all thermal ticket printers, computers, report writers, CRT’s, modems, terminal servers, ISDN and Frame Relay routers, and networking and data communications gear.
  • Troubleshoot repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improve understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensure an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

 

Position Requirements:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred.
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Flexible hours required; must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Network Administration/Services
Security Administrator / Analyst - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

 

We are seeking a Security Administrator responsible for the security of company server hardware, software, operating systems, and certain infrastructure applications.  This position will assist with the development of information security standards and procedures, and making recommendations to enhance the security environment. Leads or assists with information security projects. 

Essential Job Functions:

  • Develop and maintain information security standards and procedures to help ensure that information assets are adequately protected and the company is compliant with industry best practices and company compliance requirements
  • Work with departments and senior management to implement practices that meet Company standards for information security across various operating departments
  • Run vulnerability/gap assessments and make appropriate recommendations to ensure adequate levels of service and security
  • Analyze and diagnose problems relating to a wide variety of hardware and software issues operating across a range of platforms
  • Audit firewall permission and access policies
  • Identify projects/initiatives to enhance the Company’s security posture and mitigate risks in a UNIX, Windows, and Cisco operating systems based environment
  • Identify, design and coordinate implementation of other security program elements such as security policies, standards, guidelines, patch policy, and security incident response
  • Assess and make recommendations regarding technology architecture, configuration of IT infrastructure and applications to improve security

Position Requirements:

  • AS, BS, BA or equivalent in computer technology
  • Industry Certifications preferred
  • A minimum of three (3) years’ experience required in IT security, including designing, supporting and maintaining security infrastructure
  • Linux and Windows OS experience required
  • Cisco experience required
  • Other Operating Systems may include CentOS, Ubuntu, Fedora, Debian
  • Experience with scripting including: shell, bash, batch, Visual Basic, Perl, and PowerShell
  • Web and Application Packages including: Java, JRM, JBoss, Apache Tomcat
  • SSL Certificates concepts and management tools: OpenSSH and OpenSSL
  • Log Correlation tools including: Splunk, grep, awk, regular expressions, and pattern matching
  • Some knowledge of Host Based Intrusion Detection Systems including: OSSEC, Symantec, McAfee, Sophos, tripwire, Tipping Point, Palo Alto
  • Antivirus identification and mitigation: Understanding of Zero Day Virus, RootKit, and Malware
  • Web Application Firewalls (WAFs) including: ModSecurity, Barracuda, Citrix, Fortinet, RadWare
  • Web Application vulnerabilities and exploits including: Cross Site Scripting, SQL injection, Command Injection, Buffer Overflow, Cookie Poisoning
  • Vulnerability Scanning tools processes and procedures including: Nessus, GFI LanGuard, Open Vulnerability Assessment System (OpenVAS), Qualsys, NCircle
  • Penetration testing tools, concepts and procedures including: Metasploit, nmap/zenmap, Blind SQL injector, Burp Suite, HttpWatch, HTTP Editor, HTTP Fuzzer
  • Knowledge using Wireshark and tcpdump
  • Experience implementing and maintaining high quality operational standards, processes and procedures
  • Strong written and oral communication skills
  • Strong documentation and teamwork skills
  • Ability to multi-task and prioritize assignments
  • Must be well organized and detail oriented
  • Flexible hours required; Must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access 

Tickets.com is an Equal Opportunity Employer.


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