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Information Systems/Technical Services: Computer Information Systems
Assistant, Research & Development - Chicago Cubs (Chicago, IL)

Role Overview

This role will primarily focus on the development and implementation of advanced statistical methods for player evaluation and projection in Baseball Operations. The responsibilities will include creating and maintaining datasets; researching, applying and evaluating statistical methods; and developing automated processes to integrate new models into the existing baseball information system framework. Successful candidates will also bring strong analytical skills, work ethic and communication skills. The position will report to the Director of Research & Development.

Responsibilities

  • Design and implement statistical methods for the evaluation and projection of players
  • Work with R&D team to integrate novel research into the existing baseball information system framework, including the development of new ETL processes, creation of automated research processes, and implementation of quality assurance checks
  • Conduct analytical research and reports to provide answers to baseball questions as needed
  • Maintain working knowledge of state-of-the-art analytics, including publicly available sabermetric research and novel statistical approaches, in order to recommend new or emerging techniques, technologies, models and algorithms applicable to internal processes.
  • Other projects as directed by the Baseball Operations leadership team

Required Qualifications

  • Bachelor’s degree in computational/quantitative field (e.g., statistics, mathematics, physics or computer science)
  • Experience with statistical software (e.g., R, Stata, MATLAB or Python)
  • Experience with SQL, Postgres or similar relational database technology
  • Experience with programming languages (e.g., C, Python)
  • Expertise in sabermetric methods and modern baseball statistics
  • Knowledge of advanced baseball metrics and data sources (e.g., PITCHf/x)
  • Excellent written and verbal communication skills
  • Strong work ethic and passion for baseball operations

Desired Qualifications

  • Advanced degree in a computational/quantitative field
  • Expertise with programming languages (e.g., C, Python), database development or ETL techniques
  • Experience with Bayesian modeling or machine learning techniques

The Chicago Cubs are an Equal Opportunity Employer


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Information Systems/Technical Services: Programmer
Baseball Systems Developer – Research & Development - Chicago Cubs (Chicago, IL)

Role Overview

This role will primarily focus on the development and maintenance of the Cubs’ internal baseball information system, and will involve creating web interfaces and web tools for the user interface; building ETL processes; maintaining back-end databases; and troubleshooting data source issues as needed. Successful candidates will also bring strong analytical abilities, work ethic and communication skills.

Responsibilities

  • Assist in the design and implementation of web interfaces for the Baseball Operations information system
  • Develop and maintain ETL processes for loading, processing and quality-checking new data sources
  • Identify, diagnose and resolve data quality issues
  • Communicate with other members of Baseball Operations as required to assess and address needs
  • Maintain working knowledge of the state of the art in web and database development, in order to recommend new or emerging techniques and technologies

Required Qualifications

  • Bachelor’s degree in computer science or related computational field
  • Three to five years of relevant work experience
  • Expertise with Python and JavaScript
  • Expertise with HTML/CSS and UX Design
  • Experience with modern database technologies
  • Experience working in a Linux environment
  • Excellent written and verbal communication skills
  • Strong work ethic and passion for baseball operations

Desired Qualifications

  • Advanced degree in computer science or similar field
  • Experience building applications for mobile devices
  • Experience building and supporting ETL processes
  • Working knowledge of advanced baseball statistics and sabermetric concepts

The Chicago Cubs are an Equal Opportunity Employer


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Information Systems/Technical Services: Technical Support/Help Desk
Service Desk Technician - Chicago Cubs (Chicago, IL)

ROLE

The Service Desk technician position provides front line end-user support on a variety of issues at Wrigley Field and the Cubs’ front office. The individual will take ownership and be responsible for identifying and resolving technical problems related to IT and A/V infrastructure. The individual will need to respond to telephone calls, email, and personnel requests for technical support and is required to document, track, and monitor the problem to ensure a timely resolution.

RESPONSIBILITIES

  • Act as a single point of contact for phone calls and emails from front office staff regarding IT issues and Queries.
  • Install hardware and peripheral components such as desktop computers/laptops, printers, and wireless devices. Load specified software such as operating systems, application software, and other programs to end-user devices.
  • Troubleshoot and support all the client hardware (desktop, laptop, printer, phone, mobile devices) in the organization.
  • Setup and support A/V requests at Wrigley Field and provide extended support during games to broadcasters, press and in-house broadcasting.
  • Diagnose specific system hardware, software, and operations problems.
  • Provide additional support on a project basis to the IT Infrastructure & Operations Manager, Information Technology.

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Information Technology or an Associate’s degree with at least 4 years of equivalent work experience.
  • Knowledge of operating systems including Microsoft Windows 7, basic network technologies including LAN/WAN, Internet/Intranet functionality, MAC computing environment, wireless devices including iPhones and Androids, and computer hardware and software including various Windows applications.
  • The ability to work additional hours including nights, weekends and during games as needed.
  • This position must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

DESIRED QUALIFICATIONS

  • Demonstrated strong customer-service orientation.
  • Demonstrated excellent listening and interpersonal skills.
  • Demonstrated ability to communicate ideas in both technical and user-friendly language.

The Chicago Cubs are an Equal Opportunity Employer


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Information Systems/Technical Services: Programmer
Applications Development Specialist, Baseball Systems - Cincinnati Reds (Cincinnati, OH)

Department:                Baseball Operations

Job Title:                     Applications Development Specialist, Baseball Systems

Reports To:                Manager, Baseball Systems Development

FLSA:                          Salary, Exempt

Job Purpose:              The Applications Development Specialist, Baseball Systems will be responsible for developing, maintaining, testing and implementing web based and/or packaged applications to support the Baseball Operations staff. The Applications Development Specialist reviews, analyzes and develops information systems including planning, design, develop, testing, debugging and installation to support the applications and systems of the organization. May be expected to write documentation to describe program development, logic, coding, and corrections. This role relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Essential Duties and Responsibilities:

  • Work with the Information Technology department, Manager, Baseball Systems Development, and senior Baseball Operations staff to understand department needs and develop technical solutions that integrate existing and future applications into the organization’s information systems.
  • Employ an iterative software development approach to ensure quick roll-out along with incremental improvements to baseball systems over time
  • Create specifications through gathering and documentation of user requirements as needed
  • Develop responsive web and native mobile applications while making use of industry best practices and recommended coding standards to write clear, readable, and efficient code
  • Work with Baseball Operations staff to prototype and implement user interfaces that are efficient, user-friendly, and aesthetically pleasing
  • Create database tables, stored procedures, and views using Microsoft SQL Server and associated tools
  • Become an expert on all baseball systems and assist in other data / development projects as needed
  • Assist in identifying features and functions to be incorporated into baseball systems, including solicitation of feedback from Baseball Operations staff and involvement in staff meetings to evaluate system and prioritize additions/improvements
  • Responsible for training staff on use of system, including in-person training and development and maintenance of a reference manual as needed.
  • Provide ongoing support and troubleshooting of all baseball systems, including upgrades to take advantage of new technology.
  • Adhere to Reds Information Technologies security standards, support protocols, and server hardware / software build outs.

Experience, Education and Licensure:

  • Minimum of a BS or equivalent in Computer Science, Information Systems or equivalent; advanced degree preferred
  • A minimum of 4-6 years of experience developing enterprise level applications utilizing the Microsoft technology stack including the Microsoft .NET framework
  • Requires past working experience in all phases of the systems development life cycle (SDLC), including planning, designing, developing, testing, and deployment of information systems
  • Interface successfully with functional users and clients
  • Proven track record of building customer relationships

 Knowledge, Skills, and Abilities:

  • Must have in-depth knowledge and experience with 3 of the following technologies and familiarity with others: C#, Java, Objective-C, Swift, JavaScript, and HTML5
  • Familiarity with SQL, MDX, JSON, XML, CSS, and Photoshop strongly preferred
  • Working familiarity with advanced statistical concepts, particularly those relevant to sabermetric player evaluation techniques including experience implementing statistical calculations, derivations, and graphical representations into software applications
  • Ability to apply business and industry knowledge to internal applications, databases and systems.
  • Additionally, the position requires developing, reporting from, and integrating existing applications.
  • Passion for baseball, strong intellectual curiosity, and ability to work with a team framework highly desired
  • Candidate must be available to work non-traditional hours (various nights, weekends, holidays)

 Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit, use hands, reach with hands and arms, talk or hear.

 Work Environment:

While performing the duties of this job, the employee is not exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

 Expectations:

  • Adhere to Cincinnati Reds organization policies and procedures
  • Act as a role model within and outside the Cincinnati Reds organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet department productivity standards

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

 

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.


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Information Systems/Technical Services: Computer Information Systems
Software Engineer - Database Application Developer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Software Engineer who will be responsible for designing, coding and testing medium to large software modules as they apply to a specific product.  The Software Engineer is an essential individual contributor within a project team, focusing on development of new products & features.  The Software Engineer will design, code and test medium to large software modules as they apply to a specific product. They will also perform requirements analysis, create functional designs, and detailed design specifications as they relate to the implementation of the software and support.

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If you think you’re a good fit for the Software Engineer position and the team, we’d love to hear from you!

Essential Job Functions:

  • Design, code, and test medium to large software modules
  • Own short term planning of IT projects and programs, creating the requirements analysis, functional design, and detailed technical design specifications as they relate to the implementation of a software module
  • Participate in the development of larger modules which may also include collaboratively authoring requirements analysis, architectural designs, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Strong analytical experience and prior production support experience
  • Experience in the use of the PC/Intel or Linux and scripting as a software development platform
  • Possesses knowledge of IT, including experience in SDLC and project methodologies
  • Utilize source control tools and related build mechanisms
  • Estimate the complexity of a certain task and an appropriate schedule
  • Resolve complex software problems/bugs via advanced debugging techniques especially in Oracle and stored procedure
  • Understand current processes and make appropriate recommendations for changes

Position Requirements:

  • Bachelor of Science in Engineering or Computer Science (or equivalent) is required
  • At least five  years of experience working as Database Business Application Developer
  • Candidate must have a strong background in Oracle 10g +, SQL, PL-SQL, Stored Procedures, Triggers and Functions.
  • Deep understanding of complex SQL using oracle functions and features and dynamic SQL
  • Candidate should have deep understanding of data modeling
  • Experience in debugging and testing of stored procedure and data analysis is desirable
  • Experience using data tools such as SQL Plus or SQL Developer
  • Experience in working with any reporting and analytical (BI) tool, preferably Jasper and/or Crystal is plus
  • Experience in creation and maintenance of Data Warehouse and Data Marts using Oracle is big plus
  • Experience in programming language preferable in Java is plus
  • Box Office Management or other ticketing experience, a plus
  • Knowledge of performance tuning and query optimization, a plus
  • Ability to interface with all levels of employees, specifically to work cooperatively with software engineers, system administrators, product managers and other stakeholders
  • Ability to work both independently with little supervision and in a team environment
  • Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation
  • Must practice regular and continued self-education
  • Exercise troubleshooting and problem solving skills
  • Excellent attention to detail and organization skills
  • Ability to maintain and meet schedules
  • Willing to learn new technologies and tools
  • Remote evening and weekend work as required including having home internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Network Administration/Services
Security Administrator / Analyst - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

 

We are seeking a Security Administrator responsible for the security of company server hardware, software, operating systems, and certain infrastructure applications.  This position will assist with the development of information security standards and procedures, and making recommendations to enhance the security environment. Leads or assists with information security projects. 

Essential Job Functions:

  • Develop and maintain information security standards and procedures to help ensure that information assets are adequately protected and the company is compliant with industry best practices and company compliance requirements
  • Work with departments and senior management to implement practices that meet Company standards for information security across various operating departments
  • Run vulnerability/gap assessments and make appropriate recommendations to ensure adequate levels of service and security
  • Analyze and diagnose problems relating to a wide variety of hardware and software issues operating across a range of platforms
  • Audit firewall permission and access policies
  • Identify projects/initiatives to enhance the Company’s security posture and mitigate risks in a UNIX, Windows, and Cisco operating systems based environment
  • Identify, design and coordinate implementation of other security program elements such as security policies, standards, guidelines, patch policy, and security incident response
  • Assess and make recommendations regarding technology architecture, configuration of IT infrastructure and applications to improve security

Position Requirements:

  • AS, BS, BA or equivalent in computer technology
  • Industry Certifications preferred
  • A minimum of three (3) years’ experience required in IT security, including designing, supporting and maintaining security infrastructure
  • Linux and Windows OS experience required
  • Cisco experience required
  • Other Operating Systems may include CentOS, Ubuntu, Fedora, Debian
  • Experience with scripting including: shell, bash, batch, Visual Basic, Perl, and PowerShell
  • Web and Application Packages including: Java, JRM, JBoss, Apache Tomcat
  • SSL Certificates concepts and management tools: OpenSSH and OpenSSL
  • Log Correlation tools including: Splunk, grep, awk, regular expressions, and pattern matching
  • Some knowledge of Host Based Intrusion Detection Systems including: OSSEC, Symantec, McAfee, Sophos, tripwire, Tipping Point, Palo Alto
  • Antivirus identification and mitigation: Understanding of Zero Day Virus, RootKit, and Malware
  • Web Application Firewalls (WAFs) including: ModSecurity, Barracuda, Citrix, Fortinet, RadWare
  • Web Application vulnerabilities and exploits including: Cross Site Scripting, SQL injection, Command Injection, Buffer Overflow, Cookie Poisoning
  • Vulnerability Scanning tools processes and procedures including: Nessus, GFI LanGuard, Open Vulnerability Assessment System (OpenVAS), Qualsys, NCircle
  • Penetration testing tools, concepts and procedures including: Metasploit, nmap/zenmap, Blind SQL injector, Burp Suite, HttpWatch, HTTP Editor, HTTP Fuzzer
  • Knowledge using Wireshark and tcpdump
  • Experience implementing and maintaining high quality operational standards, processes and procedures
  • Strong written and oral communication skills
  • Strong documentation and teamwork skills
  • Ability to multi-task and prioritize assignments
  • Must be well organized and detail oriented
  • Flexible hours required; Must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access 

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Programmer
Senior Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Senior Software Engineer who will be responsible for designing, coding and testing medium to large software modules as they apply to a specific product.  The Sr. Software Engineer will also create the requirements analysis, functional design, and detailed design specifications as they relate to the implementation of the software.
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If you think you’re a good fit for the Senior Software Engineer position and the team, we’d love to hear from you!

Essential Job Functions:

  • Designs, codes, and tests medium to large software modules
  • Participates in short term planning of IT projects and programs
  • Participates in group design meetings
  • Analyzes, interpret and make decisions affecting work methods and procedures within an overall program
  • Participates in the development of larger modules which may also include requirements analysis, architectural design, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Develops software using at least one programming language and platform
  • Utilize source control tools and related build mechanisms
  • Install and configure software development tools and/or operating systems
  • Debug and correct problems in existing software
  • Estimates the complexity of a certain task and an appropriate schedule
  • Create the requirements analysis, functional design, and detailed design specifications as they relate to the implementation of a software module
  • Provide direction to less experienced engineers
  • Resolve complex software problems/bugs via advanced debugging techniques
  • Follow all company standards, including the software coding standards document

Position Requirements:

Bachelor of Science in Engineering or Computer Science (or equivalent) is required

A minimum of five years hands-on experience is essential

Excellent communication skills both written and oral are preferred

Must be fluent in at least one structured programming language, preferably Java

Experience with HTML, Perl, JSP, and/or XML required, along with J2EE, JBoss, and JBoss Portal

Familiarity with Object Oriented and multithreaded programming methodologies required

Familiarity with Distributed Systems a plus

Understanding of internationalization and localization essential

Knowledgeable user in Windows and Linux

Experience in the use of the PC/Intel or Linux as a software development platform.

Knowledge of engineering development methodologies is essential

Ability to maintain and meet schedules

Ability to write technical documentation

Excellent organization skills

Detail-oriented individual

Ability to interface with all levels of employees

Self-starter with ability to work under minimal supervision

Tickets.com is an Equal Opportunity Employer.


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