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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: Technical Support/Help Desk
Angels Baseball - PART TIME – IT Helpdesk Support Assistant - Los Angels Angels of Anaheim (Anaheim, CA)

Overview:

The primary responsibilities of this position are to provide first level help desk, training & documentation, and administrative support to the Angels Information Services department and its clients. This position reports to the Manager of IS.

Duties:

  • Monitor help desk email and phone.   Capture call in help desk system and escalate to proper resource; or handle self.
  • Track open help desk tickets by priority.  Follow-up with IS resource responsible and communicate status to Client as appropriate.
  • Responsible for I.S. Project tracking and status reporting.  Update IS Projects list and distribute at weekly team meeting.
  • Perform I.S. related research and discovery as directed by fellow team members.
  • Responsible for IT Inventory and Asset Management.
  • Responsible for coordinating and tracking all hardware-, software-, business application-, and telecom-related tasks for newly hired employees.  Responsible for like activities related to terminated employees.
  • Responsible for phone system administration including coordinating all Add/Move/Change activity.
  • Receive all invoices into IS; Log in Dec; Match with PO/Capex; Submit to IS manager for approval then route to AP.
  • Responsible for all shipping/receiving.
  • Ensure laptops are packaged and shipped successfully.
    • Receive equipment.
    • Asset tag and log in inventory.
  • Create Application / IS Documentation as directed.
  • Assist with application testing as directed.
  • Perform business application administration and monitoring duties as directed.
    • CRM, Scouting, Rental Suites, iMaint, ATeamNet, Capex, etc.
    • Produce and perform application Training (Manuals, Videos, One-on-One, Classroom)

Qualifications:

  • Possess at a minimum, Associates (2-year) degree.
  • Bachelor (4-year) degree preferred. A business or technical major, such as management information systems or computer science from an accredited school/college is preferred.
  • A successful candidate must be proficient, and ideally have strong skills, using Windows XP, Windows 7, Microsoft Office and Microsoft technologies, in general, as well as a variety of desktop software programs such as Adobe Acrobat.
  • Experience in business application training and documentation is highly preferred.
  • Extremely good troubleshooting and analytical skills, along with the ability to prioritize and manage multiple tasks and projects is required.
  • Must be detail oriented.
  • Excellent communication and interpersonal skills are required.  The ability to work in a fast-paced, high-pressure environment while maintaining good working relationships with users and fellow team members is critical.

Benefits are not included for this part-time position.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Are you willing to work nights, weekends and holidays if necessary?
2. Yes or No: Do you meet the minimum educational requirements?
3. Yes or No: Do you understand that this is a part-time, entry-level position?


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - Tickets.com (Cleveland, OH)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Field Technician to support our client in the Cleveland, Ohio area.  The Field Technician will be responsible for all Tickets.com equipment in an assigned geographical area, ensuring the equipment is well-maintained and quickly repaired.  The Field Technician accomplishes this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  This position requires that the Technician respond promptly to any issues.

Essential Job Functions:

  • Repair all Tickets.com system-related peripheral equipment.
  • Perform preventive maintenance and repair, as needed on all thermal ticket printers, computers, report writers, CRT’s, modems, terminal servers, ISDN and Frame Relay routers, and networking and data communications gear.
  • Troubleshoot repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improve understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensure an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

 

Position Requirements:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred.
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Flexible hours required; must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Technical Support/Help Desk
Field Technician - San Diego Padres - Tickets.com (San Diego, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Field Technician to support our client, the San Diego Padres.  The Field Technician will be responsible for all Tickets.com equipment in an assigned geographical area, ensuring the equipment is well-maintained and quickly repaired.  The Field Technician accomplishes this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  This position requires that the Technician respond promptly to any issues.

Essential Job Functions:

  • Repair all Tickets.com system-related peripheral equipment.
  • Perform preventive maintenance and repair, as needed on all thermal ticket printers, computers, report writers, CRT’s, modems, terminal servers, ISDN and Frame Relay routers, and networking and data communications gear.
  • Troubleshoot repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.
  • Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
  • Continually improve understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensure an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

 

Position Requirements:

  • Minimum two (2) years Technical experience
  • Technical Degree or equivalent. A+ and Network + preferred.
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on task
  • Self-starter, able to prioritize and work independently
  • Ability to work well with others and provide constructive feedback
  • Strong listening skills
  • Ability to work effectively under pressure
  • Flexible hours required; must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Network Administration/Services
Security Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

 

We are seeking a Security Engineer responsible for the security of company server hardware, software, operating systems, and certain infrastructure applications.  This position will assist with the development of information security standards and procedures, and making recommendations to enhance the security environment. Leads or assists with information security projects. 

Essential Job Functions:

  • Develop and maintain information security standards and procedures to help ensure that information assets are adequately protected and the company is compliant with industry best practices and company compliance requirements
  • Work with departments and senior management to implement practices that meet Company standards for information security across various operating departments
  • Run vulnerability/gap assessments and make appropriate recommendations to ensure adequate levels of service and security
  • Analyze and diagnose problems relating to a wide variety of hardware and software issues operating across a range of platforms
  • Audit firewall permission and access policies
  • Identify projects/initiatives to enhance the Company’s security posture and mitigate risks in a UNIX, Windows, and Cisco operating systems based environment
  • Identify, design and coordinate implementation of other security program elements such as security policies, standards, guidelines, patch policy, and security incident response
  • Assess and make recommendations regarding technology architecture, configuration of IT infrastructure and applications to improve security

Position Requirements:

  • AS, BS, BA or equivalent in computer technology
  • Industry Certifications preferred
  • A minimum of three (3) years’ experience required in IT security, including designing, supporting and maintaining security infrastructure
  • Linux and Windows OS experience required
  • Cisco experience required
  • Other Operating Systems may include CentOS, Ubuntu, Fedora, Debian
  • Experience with scripting including: shell, bash, batch, Visual Basic, Perl, and PowerShell
  • Web and Application Packages including: Java, JRM, JBoss, Apache Tomcat
  • SSL Certificates concepts and management tools: OpenSSH and OpenSSL
  • Log Correlation tools including: Splunk, grep, awk, regular expressions, and pattern matching
  • Some knowledge of Host Based Intrusion Detection Systems including: OSSEC, Symantec, McAfee, Sophos, tripwire, Tipping Point, Palo Alto
  • Antivirus identification and mitigation: Understanding of Zero Day Virus, RootKit, and Malware
  • Web Application Firewalls (WAFs) including: ModSecurity, Barracuda, Citrix, Fortinet, RadWare
  • Web Application vulnerabilities and exploits including: Cross Site Scripting, SQL injection, Command Injection, Buffer Overflow, Cookie Poisoning
  • Vulnerability Scanning tools processes and procedures including: Nessus, GFI LanGuard, Open Vulnerability Assessment System (OpenVAS), Qualsys, NCircle
  • Penetration testing tools, concepts and procedures including: Metasploit, nmap/zenmap, Blind SQL injector, Burp Suite, HttpWatch, HTTP Editor, HTTP Fuzzer
  • Knowledge using Wireshark and tcpdump
  • Experience implementing and maintaining high quality operational standards, processes and procedures
  • Strong written and oral communication skills
  • Strong documentation and teamwork skills
  • Ability to multi-task and prioritize assignments
  • Must be well organized and detail oriented
  • Flexible hours required; Must be willing to be available 24 hours per day/7 days a week when necessary
  • Remote evening and weekend work as required including having high speed home Internet access 

Tickets.com is an Equal Opportunity Employer.


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Information Systems/Technical Services: Programmer
Senior Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Senior Software Engineer who will be responsible for designing, coding and testing medium to large software modules as they apply to a specific product.  The Sr. Software Engineer will also create the requirements analysis, functional design, and detailed design specifications as they relate to the implementation of the software.
.
If you think you’re a good fit for the Senior Software Engineer position and the team, we’d love to hear from you!

Essential Job Functions:

  • Designs, codes, and tests medium to large software modules
  • Participates in short term planning of IT projects and programs
  • Participates in group design meetings
  • Analyzes, interpret and make decisions affecting work methods and procedures within an overall program
  • Participates in the development of larger modules which may also include requirements analysis, architectural design, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Develops software using at least one programming language and platform
  • Utilize source control tools and related build mechanisms
  • Install and configure software development tools and/or operating systems
  • Debug and correct problems in existing software
  • Estimates the complexity of a certain task and an appropriate schedule
  • Create the requirements analysis, functional design, and detailed design specifications as they relate to the implementation of a software module
  • Provide direction to less experienced engineers
  • Resolve complex software problems/bugs via advanced debugging techniques
  • Follow all company standards, including the software coding standards document

Position Requirements:

Bachelor of Science in Engineering or Computer Science (or equivalent) is required

A minimum of five years hands-on experience is essential

Excellent communication skills both written and oral are preferred

Must be fluent in at least one structured programming language, preferably Java

Experience with HTML, Perl, JSP, and/or XML required, along with J2EE, JBoss, and JBoss Portal

Familiarity with Object Oriented and multithreaded programming methodologies required

Familiarity with Distributed Systems a plus

Understanding of internationalization and localization essential

Knowledgeable user in Windows and Linux

Experience in the use of the PC/Intel or Linux as a software development platform.

Knowledge of engineering development methodologies is essential

Ability to maintain and meet schedules

Ability to write technical documentation

Excellent organization skills

Detail-oriented individual

Ability to interface with all levels of employees

Self-starter with ability to work under minimal supervision

Tickets.com is an Equal Opportunity Employer.


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