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Current available jobs in Information Systems/Technical Services:





Information Systems/Technical Services: Technical Support/Help Desk
Service Desk Technician (Part-time) - Chicago Cubs (Chicago, IL)

ROLE:

The Service Desk Technician position provides end-user support on a variety of issues at Wrigley Field and the Cubs’ front office. The individual will take ownership and be responsible for identifying, researching, and resolving technical problems related to IT and A/V infrastructure. The individual will need to respond to telephone calls, email, and personnel requests for technical support and is required to document, track, and monitor the problem to ensure a timely resolution.
This position is also responsible for providing technical assistance to senior members of the IT Infrastructure team and training to end users on the organization’s local area network, network file servers, workstations, audio/visual systems, landline and wireless telephones, and multifunctional devices.

RESPONSIBILITIES

• Act as a single point of contact for phone calls and emails from front office staff regarding IT issues and Queries
• Install hardware and peripheral components such as desktop computers/laptops, printers, and wireless devices. Load specified software such as operating systems, application software, and other programs to end-user devices.
• Troubleshoot and support all the client hardware (desktop, laptop, printer, phone, mobile devices) in the organization.
• Setup and support A/V requests at Wrigley Field and provide extended support during games to broadcasters, press and in-house broadcasting.
• Troubleshoot basic Local Area Network including all of the organization’s file servers. Administrate access to the Local Area Network infrastructure including user administration.
• Diagnose specific system hardware, software, and operations problems.
• Provide additional support on a project basis to the IT Infrastructure & Operations Manager, Information Technology.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Technology or related field; or equivalent combination of education and experience.
• Knowledge of operating systems including Microsoft Windows 7, basic network technologies including LAN/WAN, Internet/Intranet functionality, MAC computing environment, wireless devices including iPhones and Androids, and computer hardware and software including various Windows applications.
• The ability to work non-traditional hours including nights, weekends, holidays and games.
• This position must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Excellent communication and interpersonal skills.

DESIRED QUALIFICATIONS

• Previous experience in a Customer Service setting a plus.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated with strong attention to detail.

The Chicago Cubs are an Equal Opportunity Employer
 


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Information Systems/Technical Services: IT Database Management/Services
IT Manager - Cincinnati Reds (Cincinnati, OH)

Department:     Information Technology

Job Title:         IT Manager

Reports To:     VP of Technology

FLSA:              Salaried, Exempt

Job Purpose:    This position provides advanced level server hardware & software support to the entire organization. Responsible for delivering highly available, stable and secure applications.

Essential Duties and Responsibilities:

v  Develop best practices and written documentation for all IT related processes.

v  Maintain and troubleshoot all servers and storage within the Reds organization

v  Improve Customer support process. Manage, supervise and prioritize the organization’s Helpdesk to minimize user downtime.

v  Provide first and second level help desk support. Reduce operating expense by using competitive vendor quotes. Reduce help desk incidents through proactive repairs and thereby reduce the mean time to repairs. Reduce parts cost and repair turnaround by seeking competitive vendor relationships.

v  Document (as needed) all data desktop & server based software implementations so that future upgrades and/or maintenance of systems can be performed with technical efficiency, reductions in down time, and within overall operating expense.

v  Maintain proper upkeep of systems, run daily backup, check event logs

v  Maintain security checks of all systems, pc’s and laptops belonging to the Cincinnati Reds organization

v  Monitor all servers’ health including virus updates, critical updates, install all patches and secure data

v  Provide game-day support for Network (WI-FI and Fixed), Telecom infrastructures

v  Experience with Virtualization of both servers and desktops

v  Provide operational support of Cisco networks.

v  Provide level 2 and level 3 infrastructure support

v  Responsible for identification and resolution of technical and operations issues

v  Lead the installation, configuration and training for systems

v  Day-to-day operations which include support documentation and maintenance of local area network (LAN), wide area network (WAN), virtual local area network (VLAN) and wireless local networks (WLAN)

v  Troubleshoot and support for networking including connectivity, log monitor and analysis

v  Follow change management procedures

v  Provide production control for server upgrades

v  Maintain all NAS and SAN devices

v  Maintain MS Exchange environment

Experience, Education and Licensure

v  Bachelor degree in Computer Technology, or Computer Information Technology preferred

v  3+ users of application support experience in an environment with more than 200 users

v  3+ years of experience with database systems including SQL Server

v  1-3 years IT experience in a supervisor or managerial role

v  ITIL knowledge and certification

Knowledge, Skills, and Abilities:

v  Knowledge of Windows, Office, Networking, TCP/IP, Basic Hardware, Troubleshoot basic wiring, printer, laptop, and desktop troubleshooting;

v  The ideal candidate for this position will be performance driven, have outstanding interpersonal skills, and a strong working knowledge of the technical requirements outlined above.

v  Must be detail oriented, comfortable problem-solving, organized, service oriented and responsible.

v  Excellent verbal, written and influencing skills.

v  Able to motivate a team to work together in the most efficient manner.

v  Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24x7 availability.

v  Able to communicate effectively with management, and staff

v  Ability to multi-task, prioritize and time manage.

v  Self-starter with initiative, strong organizational skills, project management skills, decision making and leadership skills.

v  Ability to work effectively and collaboratively in a team environment and with employees of all levels/areas.

v  Certifications and relevant credentials from Microsoft/Apple.

Working Conditions and Physical Demands

v  Overtime hours may be required

v  Weekend work may sometimes be required

v  Must be able to lift 50 pounds from the floor to desktop height

Expectations:

v  Adhere to Cincinnati Reds Organization Policies and Procedures

v  Act as a role model within and outside the Cincinnati Reds Organization

v  Performs duties as workload necessitates

v  Demonstrate flexible and efficient time management and ability to prioritize workload

v  Meet Department productivity standards

 

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This role is a mix of hands on technical work, team management and day to day operations .Are you ok with this?
2. Do you have 1-3 years IT experience in a supervisor or managerial role?
3. Do you have a Bachelor degree in Computer Technology, or Computer Information Technology?


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Information Systems/Technical Services: Technical Support/Help Desk
Intern, Information Technology - Los Angeles Dodgers (Los Angeles, CA)

Title: Intern, Information Technology (Paid Internship)
Department: IT
Status: Part Time
Reports to: Technology Operations Manager
Posting Date: April 9, 2014
Deadline: April 18, 2014

The Information Technology Intern will assist the department with a wide range of projects related to providing technical support to computer users, install, configure and troubleshoot computer hardware, software applications and peripherals. In this position, the intern will learn how to apply skills acquired in school and apply them in a professional setting.

Job Functions:

• Respond to requests for technical assistance in person, via phone, via email and via remote support tools
• Install, configure and maintain computer hardware, software and peripherals
• Diagnose and resolve issues with computer hardware, software and peripherals
• Printer, Copier and Fax installation, configuration and maintenance
• Follow standard Help Desk procedures
• Record detailed incident descriptions in the call tracking system
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Create and update documentation
• Perform other duties as assigned

Basic Requirements/Qualifications:

• Must be a team player and have excellent customer support skill
• Knowledge of Windows operating system and Microsoft Office Products
• Understanding of MAC OS and Apple hardware
• Experience with mobile applications/products including: Blackberry, iPhone, iPad, and Android platforms
• Possess analytical and problem solving skills
• Possess strong written and verbal communication skills
• Must be able to create clear and detailed technical documentation
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Basic network troubleshooting skills a plus
• Ability to provide careful attention to detail is critical

Time Commitment

• 15-20 hours per week which may include weekends and holidays
• Available May through August
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you receive school credit for this internship?


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Information Systems/Technical Services: Computer Information Systems
Quantitative Analyst - Pittsburgh Pirates (Bradenton, FL)

 

 

 

 

 

 

 

 

 

SUMMARY:

This position will focus on creating and analyzing baseball data sets through the use of advanced statistical analysis with the tasks of creating, implementing, and maintaining predictive models to aid in the decision making process. The position will report to the Director of Baseball Systems Development and act as a resource to other staff on the proper use and implementation of statistical techniques and their suitability for baseball analysis.                                             

REQUIREMENTS:

Bachelor's degree in Statistics, Operations research, mathematics, Computer Science or a related quantitative field.

Experience with statistical tools and packages such as R, STATA, Decision Tools, SPSS, or SAS.

Experience with relational database systems and some knowledge of SQL.

Deep knowledge of baseball including familiarity with all domains of sabermetrics.

Demonstrated ability to present complex models and ideas to business level users using oral, written and presentation skills.

DESIRED:

Master’s degree in Statistics, operations research, mathematics, computer science, or a related quantitative field.

Ability to mentor and teach other staff members.

Experience in object-oriented or a 3GL programming languages such as C++, C#, or Visual Basic.

Experience in the baseball industry.

 

PRIMARY RESPONSIBILITIES: 

Design, test, implement and maintain advanced baseball metrics and predictive models using statistical tools and analysis.

Interface with the baseball Operations leadership on player evaluation and valuation, in-game strategy and transactions by presenting the results of analysis in a clear, understandable fashion using a variety of avenues.

Advise other staff on the proper use and implementation of statistical techniques, algorithms and tools.

Keep abreast on development in statistical fields, related to techniques, algorithms and tools applicable to baseball research and recommend/implement them where applicable

Keep abreast of sabermetric research in order to integrate new models and processes into the existing infrastructure.

Other duties as assigned by Director of Baseball Systems Development

Maintain and extend the current information infrastructure through the use of SQL, SQL Reporting Services, R and C#.

Work with the Director of Baseball Systems Development and Data Architect to maintain the long term information and systems architecture for Baseball Operations.

Assist in one-off research projects to answer specific questions for the baseball Operations staff.           

* * * * * * * * * * * * * * * * * * *

To apply, please submit your application through http://careers.pirates.com


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Information Systems/Technical Services: Programmer
User Experience Designer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a User Experience Designer who will be responsible for planning and execution of strategies that drive final interactive product design, creation of prototypes that illustrate proposed navigation design and information hierarchy and management and development of personas, site maps, taxonomies and wireframes.
.
If you think you’re a good fit for the User Experience Designer position and the team, we’d love to hear from you!

Essential Functions:

  • Conduct and participate in project definition activities including development of user personas, site maps and taxonomies.
  • Employ user-centric design practices to create world-class user experiences.
  • Conduct and participate in project definition activities including: business requirement gathering, site assessment, and analysis.
  • Conduct and participate in concept generation activities including the development of: user profiles, user scenarios, organizational models, task models, and feature lists.
  • Create process flows, wireframes, navigation systems, screen prototypes, and conceptual models to clarify and refine products.
  • Produce highly accurate wireframe documentation and other specifications required to implement design.

Position Requirements:

Bachelor’s degree in interaction design, new media design, or related design field.

Minimum of five (5) years’ experience as a User Experience Designer, Interface Designer or similar role.

Excellent HTML, DHTML, CSS and JavaScript skills are required.

JSP editing skills a plus.

Graphical element design and construction required.

Experience with Photoshop and Illustrator.

AJAX and SVG experience is a plus.

Deep knowledge of UX design process. Experience in design research, analyzing user flows, idealization, wire framing, and producing professional UX specification

Mobile design experience is a plus.

Excellent communication skills both written and oral are required.

Experienced designer who is familiar with web design trends, has designed all or parts of web applications

 

Tickets.com is an Equal Opportunity Employer.
 


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Information Systems/Technical Services: Computer Information Systems
Software Engineer - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Software Engineer who will be responsible for the design, coding and testing of small software modules as they apply to specific software products.
.
If you think you’re a good fit for the Software Engineer position and the team, we’d love to hear from you!

Essential Functions:

  • Designs, codes, and tests small software modules
  • Own short term planning of IT projects and programs, creating the requirements analysis, functional design, and detailed technical design specifications as they relate to the implementation of a software module
  • Participate in the development of larger modules which may also include collaboratively authoring requirements analysis, architectural designs, or detailed design tasks under the direction of a more experienced engineer
  • Write technical documentation
  • Develop software using at least one programming language and platform
  • Utilize source control tools and related build mechanisms
  • Install and configure software development tools and/or operating systems
  • Debug and correct problems in existing software
  • Estimate the complexity of a certain task and an appropriate schedule
  • Resolve complex software problems/bugs via advanced debugging techniques
  • Follow all company standards, including the software coding standards document

Technical Requirements: 

Bachelor of Science in Engineering or Computer Science (or equivalent) is required

At least 2-5 years of Java programming experience, object oriented analysis, design and programming

Candidate must have a strong background in Hibernate/ORM, JDBC and  EJB

Experience in a J2EE application server environment utilizing JMS, JNDI, clustering, and related technologies

Experience in Oracle or other DBMS systems, fluent in SQL & DML constructs critical

Considerable hands on experience w/ HTML, DHTML, CSS, etc. is critical

Experience with a Model-View-Controller framework (Spring, Django, Ruby, etc.) including writing JSP/JSTL views is essential

Background in developing web services (REST, SOAP, etc.) for internal and external integrations, a plus

Experience developing with various third-party JavaScript libraries, such as jQuery, Prototype, Yahoo! UI, Dojo, Google, etc. a plus

Experience integrating front-end code with server-side technology on a large-scale, dynamic, responsive website.

Experience in the use of the PC/Intel or Linux as a software development & deployment platform

Box Office Management or other ticketing experience a plus

Interpersonal Requirements:

Ability to interface with all levels of employees

Specifically to work cooperatively with software engineers, system administrators, product managers and other stakeholders

Ability to work both independently and in a team environment

Must be articulate and communicate effectively, both in written and oral formats, with a specific ability to author and communicate technical designs and documentation

Must practice regular & continued self-education

Exercise troubleshooting and problem solving skills

Excellent attention to detail and organization skills

Ability to maintain and meet schedules

Remote evening and weekend work as required including having home internet access

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. YES/NO: I am aware that I will apply through Tickets.com's recruiting system for this position.


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