Reports: Manager, Ticket Services
Duties: Responsible for all incoming sales calls including; individual, group, specialty seating, accessible seating, season tickets and Spring Training tickets. Responsible for any ticket related service issues via telephone, email, face-to-face, and mail correspondence.

Specific duties and responsibilities to include but are not limited to:
• Properly invoice and process all group calls
• Day of game customer service via phone and face-to-face at various will-call windows
• Issuing of tickets to high end clientele at VIP will-call
• Responsible for tracking all customer service issues
• Take people onto the field during pre-game ceremonies for the Leader of the Pack program
• Handling of Birthday Party program, from making the sales to visiting the parties in their seats

Qualifications: Excellent communication skills including written, verbal and telephone. Available nights/weekends.
 

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