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Sales & Marketing: Ticket Sales
Client Sales and Services Associate - Seattle Mariners (Seattle, WA)

Job Title:                    Client Sales and Services Associate

Department:              Sales

Reports To:                Manager, Client Sales and Services

Status:                       12 Month Program; Full-Time/Benefit Eligible; Non-Exempt

Start Date:                 August, 2015; Exact Date TBD (not flexible)

The Position

The Seattle Mariners organization is recruiting to hire highly motivated individuals who are looking for a tremendous career opportunity and are ready to take their first step into a sports career. As a member of the Associate Program, this position is focused on outbound selling of group and season ticket packages for the Seattle Mariners, while also providing exceptional customer service on general inbound calls and e-mail inquiries. The Associates will be responsible for individual calling and ticket sales goals.  Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization. 

Job Duties and Responsibilities:

  • Consistently delivers an extraordinary customer experience by actively engaging in exceptional product and service fulfillment. 
  • Generates new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partners with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.
  • Meets and frequently exceeds assigned calling and sales revenue goals.  Combined outbound and inbound call goal will reach or exceed 100 calls per day. 
  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle.  Demonstrate the ability to navigate and successfully use all job related systems.
  • Receives inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries.  Resolves customer inquiries in a professional and timely manner.
  • Responds to customer e-mails and voicemails in an appropriate and timely manner.  Adheres to standard procedures and policies relative to customer communications.
  • Assumes other duties and responsibilities as assigned.

Required Qualifications and Experience:

  • 4-year degree with demonstrated academic excellence.
  • 1-2 years experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.
  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions.   Customer advocate who goes above and beyond to create customer delight.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).  Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.
  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.
  • Ability to adhere to time and attendance policies and procedures.
  • Flexibility to work evenings, weekends, and holidays.

Skills:

  • Integrity and Values – Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.

  • Personal Accountability – Not afraid to make tough decisions, gains input from others and moves decisions forward; accountable for actions.

  • Results Oriented – Helps drive the team for results in order to improve bottom line performance.

  • Interpersonal Confidence – Strong interpersonal skills; can effectively communicate and relate to levels within and outside of the organization; creates and builds positive and productive relationships.

  • Adaptability – Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you possess a four year degree, or will you by the spring/summer of 2015?

2. Do you possess the required qualifications and skills as detailed in the Job Description?

3. Do you have an interest in Sales?

4. Did you include a cover letter?

5. Are you available to start work in Seattle, WA in August 2015?

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