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Sales & Marketing: Ticket Sales
Client Sales and Services Associate - Seattle Mariners (Seattle, WA)

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Client Sales and Services Associate is responsible for generating new and renewal season ticket, group and suite revenue for the Seattle Mariners, and is responsible for individual calling and ticket sales goals.  In addition, Associates provide exceptional customer service on general inbound calls and e-mail inquiries by consistently delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggesting alternatives and providing solutions.  The Associate candidate is a highly motivated individual who is looking for a tremendous career opportunity and is ready to take his/her first step into a sports career. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization. 

What You Will Do

  • Consistently deliver an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.

  • Generate new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partner with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.

  • Meet and frequently exceed assigned calling and sales revenue goals.  Combined outbound and inbound call goal will reach or exceed 100 calls per day. 

  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle.  Demonstrate the ability to navigate and successfully use all job related systems.

  • Receive inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries.  Resolve customer inquiries in a professional and timely manner.

  • Respond to customer e-mails and voicemails in an appropriate and timely manner.  Adhere to standard procedures and policies relative to customer communications.

  • Assume other duties and responsibilities as assigned.

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • 4-year degree with demonstrated academic excellence.

  • 1-2 years’ experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.

  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).  Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Pension Plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

To apply for this opportunity, please click on this link:  SeattleMarinersClientSalesandServicesAssociate

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?

2. Do you possess the required qualifications and skills as detailed in the Job Description?

3. Do you have an interest in Sales?

4. Do you understand that in order to apply for this position you must follow the link included in the Job Description?

5. Are you available to start work in Seattle, WA in August 2016?

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Sales & Marketing: Client Relations/Customer Service
Customer Engagement Coordinator - Seattle Mariners (Seattle, WA)

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Customer Engagement Team.  As a member of this team, you will help shape our business processes and deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Customer Engagement Coordinator consistently delivers a positive customer experience, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.  In this position, you are fully immersed in all facets of customer sales and service support, and are actively engaged and passionate about relentlessly pursuing the best possible experience for Mariners fans and employees via in person interaction, phone, email and chat platforms. 

What You Will Do 

  • Uphold an extraordinary level of customer service to internal and external clients.

  • Respond directly to customer e-mails and voicemails, and manage reporting for all activities.

  • Assist with the writing, editing and delivery of all client communications and sales materials, including website content.

  • Oversee the customer survey framework and various processes related to requesting, reporting and analyzing information on service delivery, customer experience and overall satisfaction.

  • Maintain library of documents and photos relevant to department activities.

  • Support sales team in all aspects of sales and service including, but not limited to, training for Customer Relationship Management (CRM) software, ticketing system and website and web app functionality.

  • Creatively enhance customer experience for season tickets holders, suite holders, group leaders and other fans by thoroughly understanding the customer and solving customer problems before they happen.

  • Assist with creation and fulfillment of all client gifts and special events.

  • Plan and execute all sales and service events. 

  • Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution and managing client appreciation events and in-game experiences. 

  • Track and manage all aspects of Corporate Package Sales and Service including proposal, contract and invoice creation and suite and ticket reservations and delivery.

  • Sell and process orders for additional single-game Premium Club tickets.

  • Manage reservations for pregame meetings in Suite Level conference rooms.

  • Maintain and update system for in-game scoreboard messages.

  • Review and streamline all internal and external processes.

  • Make actionable and insightful recommendations for new products and enhancements.

  • Represent the organization in a positive and professional manner at all times. 

  • Other duties as assigned.

How You Will Do It

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Communicate:  Overcome objections with varying customer demographics and deliver crucial conversations with customers, driving desired behaviors through relationship management and engaged communications.  Speak persuasively in positive or negative situations.  Write clearly and informatively, varying writing style to meet needs.  Present numerical data effectively. 

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

    What You Have

  • Bachelor’s degree.

  • 1-2 years of proven customer service and/or sale support experience, preferably in the sports, hospitality or entertainment industry.

  • Ability to create “Wow” moments for customers and demonstrated creativity and initiative in finding solutions to problems.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.  Ability to multi-task and prioritize work with minimal oversight.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Excellent skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

  • Familiarity with technology, including the use of social media platforms and web applications.

  • Experience adhering to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Pension Plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

To apply for this opportunity, please click on this link:   SeattleMarinersCustomerEngagementCoordinator

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?

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Information Systems/Technical Services: Programmer
Developer - Seattle Mariners (Seattle, WA)

Job Title:                      Developer

Department:                 Information Services

Reports To:                  Director, Database/Application Development

Status:                         Full-Time, Benefit Eligible, Exempt

The Position:

The Seattle Mariners Baseball Club is currently recruiting to fill the position of Developer, reporting to the Director of Database/Applications Development.  Day to day responsibilities include but are not limited to working in small teams to create and maintain custom in-house application solutions and analytics built on Microsoft technologies leveraging Visual Studio and SQL Server, communication with key personnel and application stakeholders, and work with the rest of the IS team to provide the highest level of service possible.

Technical Experience Required:

  • C#

  • ASP.NET

  • CSS

  • JavaScript

  • Responsive Design

  • WCF

  • SQL Server

Additional Experience Preferred:

  • Microsoft Team Foundation Server

  • JQuery

  • Web Services

  • SQL Reporting Services

  • Microsoft Virtualization

Required Qualifications and Experience:

  • Bachelor’s degree, or relevant degree, in Information Technology or equivalent experience.
  • Minimum of four (4) years work experience working with Microsoft development technologies.
  • Minimum of two (2) years demonstrated UI design/development/support experience.
  • Must be highly motivated, organized, professional, energetic, and dedicated to excellence.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.
  • Demonstrated ability to effectively manage multiple initiatives simultaneously and prioritize work with minimal oversight.  Proven experience in meeting deadlines and delivering extraordinary results.
  • Display a willingness to learn new skills and technologies in a fast paced environment.
  • Strong troubleshooting skills.
  • Excellent written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills and attention to detail.

Benefits

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Pension Plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

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Information Systems/Technical Services: Computer Information Systems
Systems Administrator - Seattle Mariners (Seattle, WA)

Job Title:                    Systems Administrator

Department:              Information Systems

Status:                        Full-Time benefitted

The Position

The Seattle Mariners are currently looking to fill a Systems Administrator position within the Information Services Department.

Job Duties and Responsibilities:

  • Duties will vary. Our department handles everything related to computer systems, and information technology. We work with telephone systems, servers, workstations, networking, and various applications. Business hour duties can include answering help desk questions, desktop support for the front office, scouts and player development. Jobs can be as menial as breaking down boxes to the complexity of troubleshooting networking or virtual infrastructure issues. Day of game duties can include responding to calls from all over the ballpark including concession stands, retail stands, broadcast booth and press needs, as well as the over 700 computer related systems throughout the ballpark. The right candidate will be a Self-starter with positive attitude ready to work in a fast paced environment independently and on small project team. He or she is excited about ever changing technology while grounded enough to select repeatable proven processes that deliver results, and also have good interpersonal skills with the ability to work with a wide variety of employees.
  • The hours worked will vary throughout the year, and are affected by the schedule of the team. When the Mariners are playing at Safeco, we have staff scheduled in shifts in order to cover the business day as well as through the game conclusion. (Normal Office hours - 8:30-5:30, and games starting with gates opening at 4:05-10pm) When the team is on the road, we are working during regular business hours. Again, Schedules are variable andare  mixed day - night schedules.

Required Qualifications and Experience:

  • Operating Systems: Windows 2003 R2, Windows 2008 R2, Windows 2012 R2, Windows 7/ 10
  • Windows Server Roles/Features: Active Directory, DHCP, DNS, Hyper-V, File Shares, Quotas, Group Policy, Failover Cluster Manager, iSCSI, MPIO, IIS
  • Hardware: HP Servers, Hybrid SANs (Nimble Storage, Nexenta/ZFS storage), white box windows pc’s, Lenovo laptops, Cisco Networking
  • Management/Monitoring: System Center Virtual Machine Manager 2008R2 SP1, SCVMM 2012 R2
  • Software: Exchange 2010, Exchange 2013, Lync/Skype for Business, SQL Server
  • Cloud/Single Sign On: Microsoft ADFS, Okta, DirSync, Microsoft Azure, Amazon Web Services, Azure AD, Office 365
  • Scripting: PowerShell including modules for Active Directory, Azure, windows command line, Batch Files
  • Backup/Archive/Replication/Snapshots: Hyper-V Replication, SAN Snapshot technologies, Veeam, etc

  • Exceptional troubleshooting skills demonstrated through ability to think of symptoms mechanically to diagnose and solve a larger problem
  • Proven proficiency using built-in and enterprise system tools to track and troubleshoot server issues
  • Make quality long term decisions that solve short term problems
  • Demonstrated strong organizational skills with the ability manage multiple projects and prioritize tasks

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Apply for Future Notification Only: Future Notification
Future Notification Only - MLB and its Teams (Various Locations, NA)

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