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Sales & Marketing: Ticket Sales
Client Sales and Services Associate - Seattle Mariners (Seattle, WA)

CLIENT SALES AND SERVICES ASSOCIATE

Currently accepting applications.  Position start date is mid-August 2017

The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home.  With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans.  To help us with this, we are currently looking for talented professionals to join our Front Office Sales Department.  As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”

The Position

The Client Sales and Services Associate is responsible for generating new and renewal season ticket, group and suite revenue for the Seattle Mariners, and is responsible for individual calling and ticket sales goals.  In addition, Associates provide exceptional customer service on general inbound calls and e-mail inquiries by consistently delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggesting alternatives and providing solutions.  The Associate candidate is a highly motivated individual who is looking for a tremendous career opportunity and is ready to take his/her first step into a sports career. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization. 

What You Will Do

  • Consistently deliver an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.

  • Generate new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partner with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.

  • Meet and frequently exceed assigned calling and sales revenue goals.  Combined outbound and inbound call goal will reach or exceed 75 calls per day. 

  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle.  Demonstrate the ability to navigate and successfully use all job related systems.

  • Receive inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries.  Resolve customer inquiries in a professional and timely manner.

  • Respond to customer e-mails and voicemails in an appropriate and timely manner.  Adhere to standard procedures and policies relative to customer communications.

  • Assume other duties and responsibilities as assigned.

 

How You Will Do It

  • Plan and Organize:  Prioritize and plan work or project activities.  Use time efficiently.  Set goals and objectives.  Develop realistic action plans.

  • Demonstrate Confidence – Exercise strong interpersonal skills.  Effectively communicate and relate to levels within and outside of the organization.  Create and build positive and productive relationships.

  • Problem Solve:  Identify and resolve problems promptly.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in group problem-solving situations.  Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.

  • Collaborate:  Effectively build and maintain partnerships with customers and co-workers.  Contribute to team and organization success.  Maintain flexibility and react to change appropriately.  Communicate and share information with candor that builds trust and enhances relationships.

What You Have

  • 4-year degree with demonstrated academic excellence.

  • 1-2 years’ experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.

  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions.

  • Willingness to “go the extra mile” and showing interest in educating customers about making use of resources and services to improve their future interactions.

  • Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately.  Excellent listening skills.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).  Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.

  • Demonstrated ability to work in a fast paced environment with defined performance metrics.   Ability to multi-task and prioritize work with minimal oversight.  Proven experience driving for extraordinary results.

  • Ability to work well within a team environment, yet comfortable completing tasks independently.  Self-starter with the ability to be creative within a structured environment.

  • Ability to adhere to time and attendance policies and procedures.

  • Flexibility to work evenings, weekends, and holidays.

Our Team Members Enjoy

  • Medical, Dental and Vision benefits

  • Paid holidays, vacation and sick time

  • Matching 401(k) retirement plan

  • Business casual dress code

  • Complimentary game tickets

  • Free on-site parking in Safeco Field garage

  • Transportation benefits

  • Mariners Team Store merchandise discount

Apply online for the Seattle Mariners Client Sales and Services Associate Position

Or, visit www.mariners.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that in order to apply for this position you must follow the link included in the Job Description?

2. Do you possess the required qualifications and skills as detailed in the Job Description?

3. Do you have an interest in Sales?

4. Are you available to start work in Seattle, WA in August 2017?

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