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Sales & Marketing: Ticket Sales
Season Ticket Sales Account Executive - Seattle Mariners (Seattle, WA)
The Seattle Mariners were founded in 1977 as an expansion franchise in Major League Baseball’s American League, and since 1999 have called Safeco Field home. With over 42,000,000 fans having passed through the gates since the Inaugural Game, we continuously strive to create exceptional experiences for our fans. To help us with this, we are currently looking for a talented professional to join our Front Office Sales Department. As a member of this department, you will help us deliver unparalleled customer experiences at “The best ballpark in baseball!”
Reporting to the Manager of Season Ticket Sales, Season Ticket Account Executives for the Seattle Mariners are responsible for the sale and renewal of season tickets, single game suites, and group outings. This includes, but is not limited to, prospecting and business development, managing the on-going relationship, on-boarding new customers, identifying up-selling opportunities, managing renewals as well as converting lapsed customers into active customers.
What You Will Do
Sell season ticket, suite and group inventory through relationship building in the business community, managing renewal accounts, following up on inbound leads and prospecting through cold calls, email marketing and social selling.
Contact, schedule, and conduct in-person and phone presentations with appropriate decision makers within targeted campaigns.
Effectively communicate Mariners value proposition and key benefits to prospects, matching Mariners solutions to customer needs.
Meet and exceed all weekly and annual sales, phone and appointment goals.
Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution, and prospect entertaining.
Uphold an extraordinary level of customer service to clients.
Maintain accurate records in CRM regarding activities and sales.
Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
Making actionable and insightful recommendations for new products and enhancements.
Represents the organization in a positive and professional manner at all times.
How You Will Do It
Plan and Organize: Prioritize and plan work or project activities. Use time efficiently. Set goals and objectives. Develop realistic action plans.
Demonstrate Confidence – Exercise strong interpersonal skills. Effectively communicate and relate to levels within and outside of the organization. Create and build positive and productive relationships.
Problem Solve: Identify and resolve problems promptly. Gather and analyze information skillfully. Develop alternative solutions. Work well in group problem-solving situations. Address root cause of customer/account problems to avoid reoccurrence and make it easier for our customers to do business with us.
Collaborate: Effectively build and maintain partnerships with customers and co-workers. Contribute to team and organization success. Maintain flexibility and react to change appropriately. Communicate and share information with candor that builds trust and enhances relationships.
What You Have
Minimum of two (2) years of experience working in sales, preferably in professional sports or entertainment.
Demonstrated previous sales success and proficiency with sales concepts. Must be highly motivated, competitive, organized, professional, and dedicated to sales excellence.
Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions. Customer advocate who goes above and beyond to create customer delight.
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Demonstrated ability to work in a fast paced environment with defined performance metrics. Ability to multi-task and prioritize work with minimal oversight. Proven experience driving for extraordinary results.
Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately. Excellent listening skills.
Ability to work well within a team environment, yet comfortable completing tasks independently. Self-starter with the ability to be creative within a structured environment.
Ability to adhere to time and attendance policies and procedures.
- Flexibility to work evenings, weekends, and holidays.
Our Team Members Enjoy
Medical, Dental and Vision benefits
Paid holidays, vacation and sick time
Matching 401(k) retirement plan
Business casual dress code
Complimentary game tickets
Free on-site parking in Safeco Field garage
Mariners Team Store merchandise discount
To apply for this opportunity, please click on this link: SeattleMarinersSeasonTicketAccountExecutive
Or, visit: www.mariners.com/jobs
When you apply for this job online, you will be required to answer the following questions:
1. Do you understand you must click the link located in the job description in order to apply through the video interview process?
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