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Sales & Marketing: Ticket Sales
Account Executive, Membership Sales - Washington Nationals (Washington, DC)

Summary: 

Reporting to the Senior Director of Ticket Sales, the Account Executive of Membership Sales’ responsibilities include the planning, organizing, directing, controlling and execution of the company's sales and retention initiatives. The goals of the position are to achieve optimum ticket sales volume, and ensure the desired sales results, while performing the following duties: 

The Nationals are a military-friendly organization actively recruiting veterans and spouses. 

Essential Duties and Responsibilities:

  • Focus on increasing revenue and attendance through full menu selling opportunities, specializing in:
    • NATS PLUS season ticket packages (full, half and partial plans).
    • Group ticket sales (including theme nights and hospitality areas)
    • Premium sales (including annual/nightly leases and club seating options)
  • Renews and retains a specified listing of season ticket and group accounts on an annual basis.
  • Coordinates and executes internal and external sales appointments on any and all potential customers through cold calling, prospecting and referrals from current customers.
  • Creatively prospects for new business opportunities that will grow the Nationals season ticket and group client base.
  • Attends/staffs numerous networking, marketing and community events within the DC Metro area.
  • Attains individual and department sales goals as set by the Director, Ticket Sales and Vice President, Ticket Sales, Service & Operations.
  • Maintains computerized records of all season ticket, group, and premium seating clients/prospects in company database (Microsoft CRM).
  • Maintains a daily/weekly minimal outbound call volume.
  • Visits and hosts prospects and customers during home games and specified Nationals sales events.
  • Identifies opportunities to grow the current Nationals ticket base through up-selling and cross-selling.
  • Provides A+ level customer service to all Nationals clients/prospects. Maintains and submits consistent and accurate personal sales pipeline and account status reports on a weekly basis.
  • Other duties as assigned.

Requirements

Minimum Education and Experience Requirements

  • Bachelor’s degree in Business, Sports Management, Marketing or related field.
  • Minimum of two (2) years work experience in a sales specific capacity, preferably for a professional sports ticket sales, group sales or premium sales department.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Contacting qualified and unqualified sales leads for new season package, group events and premium opportunities.
  • Managing and servicing existing and prospective accounts at an exemplary level.
  • Ability to speak clearly and present sales materials in front of top executives, clients and large groups.
  • Ability to network with the region’s top decision makers.
  • Ability to manipulate and complete basic contract invoices, templates and outlines.
  • Overseeing the development and sale of fully-integrated theme nights targeted at specific groups within the DC Metro area.
  • Excellent problem solving and conflict resolution skills.
  • Basic mathematical and writing skills.
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Consistent, punctual and regular attendance.
  • Professional image and demeanor.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Ability to manage and meet deadlines while working on several complex projects simultaneously.
  • Computer proficiency and technical aptitude with the ability to master and utilize Tickets.com, Microsoft CRM, and full Microsoft Office suite.
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
  • Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years experience in sales?

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Sales & Marketing: Client Retention/Customer Service
Account Executive, Membership Services - Washington Nationals (Washington, DC)

Summary:

Reporting to the Manager of Client Retention, the Account Executive, Membership Services is responsible for providing exceptional service to all traditional and premium season plan holders by way of effective telephone and inter-personal interaction. This is accomplished by establishing and maintaining relationships, displaying a vast knowledge of our operations and working with a highly dedicated sales staff. In addition, responsible for maximizing season plan renewals by successfully performing the following duties.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities: 

  • Maximize Full Season, Half Season account holders renewal percentage by providing outstanding customer service to assigned accounts via all contact touch points.
  • Responsible for upselling current accounts, generating referrals, and cross-selling groups, hospitality areas and luxury suites.
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to sales team meetings and training sessions.
  • Establish and implement levels of service and fulfillment for all Washington Nationals customers that sets the standard in MLB and professional sports.
  • Attain individual and department goals. Visits and hosts prospects and current clients during home games.
  • Proactive, self-starter that has the ability to provide superior levels of customer service to all Nationals fans.
  • Work game day events to service and assist with season plan holders, premium seat customers and fans with issues pertaining to ticketing or event operations.
  • Manage daily, weekly and monthly reporting related to season plan renewals, ticket utilization and trends.
  • Perform other duties as assigned.

Requirements: 

Minimum Education and Experience Requirements

  • Bachelor’s Degree (B.A.) in Business, Sports Management, Marketing or related field.
  • Minimum of two (2) years work experience in professional sports ticket sales and/or customer service.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Managing and servicing existing season plan accounts.
  • Handling customer service and ticketing issues of assigned season plan accounts.
  • Ability to learn and master new software programs including Tickets.com and Microsoft CRM.
  • Ability to complete basic contract invoices, templates and outlines.
  • Excellent written and oral communication skills.
  • Exemplary problem solving skills via phone and face to face interaction with clients.
  • Prior use of ticketing systems such as tickets.com or Archtics preferred.
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Access.
  • Ability to meet deadlines under pressure and/or frequently deal with difficult issues related to people or situations. 
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential clients various seating options around the ballpark.
  • Must be able to work flexible hours including evenings, weekends and holidays as needed.
  • Strong ability to create and thrive in a team environment.
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
  • Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of two (2) years work experience in professional sports ticket sales and/or customer service?

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Sales & Marketing: Event Operations/Management
Conversion Specialist - Washington Nationals (Washington, DC)

Summary: 

Reporting to the Manager, Ballpark Operations the Conversion Specialist engages in various types of duties for events and to support the organization under the supervision of the Conversion Leads. Responsible for carrying out assigned work. 

The Nationals are a military-friendly organization actively recruiting veterans and spouses. 

Essential Duties and Responsibilities:

  • Responsible for set up and breakdown of all games, meetings, functions and events (maneuvering and lifting furniture listed but not limited to tables, chairs, risers, tents, gates, barriers and bicycle racks).
  • Places carpets down prior to game, checks the First Aid locations for water and ice, sets up bike racks throughout the park as needed, changes the lineup card, the standings flags, sets the ADA section chairs, supports the promotional giveaway staff, and responds to calls on game days.
  • Reports problems with the building, carts, turnstiles, and all the flag poles/flags in the park.
  • Responsible for the installation, removal, or repair of the sails on Scoreboard Walk.
  • Operates heavy equipment (forklifts, scissor lifts, tug, boom lift, bobcat, etc.) under OSHA specifications and apply as needed per type equipment operation.
  • Performs heavy lifting and usage of equipment when necessary.
  • Maneuvers office furniture.
  • Responsible for snow and ice removal from the sidewalks and parking lots during the winter months.
  • Assists other departments as needed under direction of the Leads and/or Manager.
  • Be willing and able to adjust work schedule on short notice to support events on nights and weekends.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • High School Diploma or equivalent military experience and
  • Minimum of 2 years experience in construction or general labor.

Knowledge, Skills, and Abilities necessary to perform essential functions 

  • Ability to use heavy equipment such as forklifts, scissor lifts, tug, boom lift, bobcat. Certification preferred.
  • Work effectively under pressure in meeting deadlines.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with staff, contractors and facility users.
  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended workdays and extended number of consecutive days.
  • Ability and eagerness to work in a team-oriented maintenance department where daily work activities will include tasks both within and outside of specific trade disciplines.
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Maintenance: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worker will be subject to inside and outside environmental conditions, extreme heat, extreme cold, noise, hazards and atmospheric conditions (fumes, odor, dust, mists, gases or poor ventilation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years related experience in construction or general labor?

2. Yes/ No. Do you possess a valid, unexpired driver's license?

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Administration/General Management: Administrative/Executive Assistant
Coordinator, Ticket Sales & Services - Washington Nationals (Washington, DC)

Summary: 

The Coordinator, Ticket Sales & Services will play an integral role in the day-to-day operation of the Ticket Sales, Service & Operations Department. 

The Coordinator will report directly to the Vice President of Ticket Sales & Membership Services. The primary responsibility of this position will be to assist the sales and service staffs as well as the management team in increasing the efficiency of the department, ultimately resulting in additional revenue and ticket sales for the entire team. 

The Nationals are a military-friendly organization actively recruiting veterans and spouses. 

Essential Duties and Responsibilities:

  • Assist the sales & service teams through outbound call efforts to clients and prospects. 
  • Secure appointments/rsvp’s for the senior sales and service staffs. 
  • Manage the email schedule for sales and service departments.
  • Serve as the liaison between Ticket Sales/Service and Marketing/Creative/Social Media. 
  • Assist with the planning, coordination and execution of all Premium, Group, Season Plan Holder & NATS PLUS events. 
  • Manage multiple schedules and timelines for the purchasing and coordination of Season Plan Holder welcome packages, gifts, ticket stock, group sales gifts, incentives, mailings and other related purchases.
  • Prepare all necessary paperwork for internal creative, social media and other related requests.
  • Support and execute all client service and group sales strategies in an effort to deliver a consistently high level of customer satisfaction.
  • Serve as the liaison between Ticket Sales and finance, purchasing, etc. to maximize efficiency for entire company.
  • Game duties as assigned.
  • Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • Bachelor’s Degree or equivalent military experience.
  • Minimum of 2 years of administrative or service experience. Professional or collegiate team experience preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Candidate must be highly proficient in Microsoft Office Suite and Adobe Photoshop.
  • Required to address and solve problems quickly and effectively.
  • Outstanding organizational skills and ability to manage & prioritize multiple tasks.
  • Able to work nights, holidays, and weekends, including Nationals home games.
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together. 

Physical/Environmental Requirements 

  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
  • Gameday:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have a minimum of 2 years experience in administrative/customer service?

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Facility Operations/Security: Maintenance
Maintenance Mechanic - Washington Nationals (Washington, DC)

Summary:

Responsible for performing routine building maintenance tasks in one or more fields (e.g. carpentry; electrical; heating, ventilation, and air conditioning (HVAC); plumbing, etc.)

Essential Duties and Responsibilities:

  • Inspects buildings and other structures to determine functional systems and detect malfunctions and needed repair making notes and recommendations using a pre?established check sheet.
  • Performs minor electrical maintenance to include but not be limited to replacement or repair of fixtures (e.g. wall switches and outlets, incandescent and fluorescent bulbs and tubes, ballast, sockets, fuses, minor appliances, cords, etc.) using appropriate hand, power and specialty tools.
  • Performs minor plumbing maintenance (e.g. replacement or repair of leaks in drains and faucets, unclogging of drains, trenching and laying new lines, replacing drain hoses on washers and similar devices, etc.).
  • Performs minor painting, carpentry and masonry work (e.g. preparing surfaces and using brush, sprayer, or roller to apply paints, stains, and varnishes, hanging doors, fitting locks and handles, etc.).
  • Reconfigures, installs, positions, and remounts modular offices and space (e.g. furniture, wall panels, work surfaces, storage bins, lighting, file cabinets, etc.) to accommodate user needs and maximize office space using various hand, power and specialty tools, dollies and hand trucks.
  • Prepares the surfaces and paints various structures and equipment (e.g. walls, refrigerators, evaporative coolers, floors, roofs, doors, restroom facilities, etc.) to preserve wood and metal parts from corrosion and maintain a safe, comfortable working environment using various painting equipment and related tools (e.g. sprayers, rollers, brushes, thinners, etc.).
  • Performs minor HVAC work, cleans coils, and replaces filters, belts, motors pulleys and HVAC units.
  • Operates heavy equipment (forklifts, scissor lifts, tug, boom lift, bobcat, etc.) under OSHA specifications.
  • Performs other work related duties as assigned.

Requirements:

Minimum Education and Experience Requirements

  • High school diploma or equivalent GED.
  • 5 years working experience in facility maintenance.
  • Basic understanding of electrical, plumbing and carpentry and HVAC.
  • Valid driver’s license.
     

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Ability to read, writes, speaks and understands English fluently.
  • Strong communication and interpersonal skills.
  • Must be customer service oriented.
  • Ability to meet or exceed the company’s attendance and punctuality standards.
  • Ability to evaluate objectively, fairly, and consistently.
  • Ability to use common tools.
  • Ability to understand and follow directions as given.
  • Ability to work with minimal supervision.
  • Ability to use heavy equipment such as forklifts, scissor lifts, tug, boom lift, bobcat. Certification preferred.
  • Work effectively under pressure in meeting deadlines.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with staff, contractors and facility users.
  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended workdays and extended number of consecutive days.
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Maintenance: Worker will be subject to inside and outside environmental conditions, extreme heat, extreme cold, noise, hazards and atmospheric conditions (fumes, odor, dust, mists, gases or poor ventilation).
  • Gameday Seasonal: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

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Facility Operations/Security: Security
Special Police Officer - Washington Nationals (Washington, DC)

Summary 
 
Reporting to the Manager of Security, the Special Police Officer, licensed with the Security Officer Management Branch, provides a safe and pleasant environment for all visitors, guests and employees to the property. Special Police Officer performs protective and enforcement functions when coping with undesired behavior, disturbance, crime, threats of life and property. In all situations, the Officers perform their duties in a courteous, professional and restrained manner, through legal methods approved and in compliance with provisions of the District of Columbia Code, Sections 4-114 and 4-115 and company policies.

This is a full-time, year round position and is designated as an “essential employee.” As such, the Special Police Officer may be required to stay beyond regular work hours and/or report in from off-duty to assist with minimum staffing coverage. 
 

Essential Duties and Responsibilities:


•Performs duties in a respectful, professional and dignified manner ensuring compliance with established standards.
•Conducts the required patrols as outlined by your Post Instructions and Supervisor Informational Updates in a manner that is investigative, complete, competent and dedicated to the standards of the company.
•Responsible for maintaining order on the property, utilizing the respect, care and to the greatest extent possible, positive customer service in dealing with guests, visitors, employees and unknown individuals.
•Responsible for ensuring that trespassers and undesirable individuals are kept off of the property, utilizing the legal methods outlined in the provided policies and procedures. Take recommended action to deal with undesired conduct and law violations in compliance with established policy; make no mistaken accusations.
•Prepared to take immediate and appropriate action in responding to emergencies, situations and events as situations dictate.
•Submit well-written and comprehensive reports setting forth facts of complaints, observations, actions taken and investigative findings.
•Advise the Supervisor, On-Duty-Manager of all activities that would be of interest, importance or concern regarding the property or any activity at the Stadium.
•Complete all duties as otherwise assigned in a timely and professional manner.



Requirements:

Minimum Education and Experience Requirements

•High school diploma; Associates degree (A.A.) or equivalent from two-year College or technical school preferred.
•Two years related experience and/or training.
•Must possess SOMB Special Police Officer license.
•Must be a U.S Citizen.
•Must be at least twenty-one (21) years of age.

Knowledge, Skills, and Abilities necessary to perform essential functions

•Excellent organizational abilities to handle multiple tasks, establish priorities, deliver effective results and consistently meet tight deadlines and targets.
•Understands the need for data integrity and pays attention to maintaining accurate and timely data.
•An effective communicator orally and written with excellent interpersonal skills.
•Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Internet manipulation.
•Competent keyboard skills to produce accurate and well presented documents.
•Ability to operate under pressure.
•Must be able to work flexible hours including evenings, weekends and holidays as needed
•Strong ability to create and thrive in a team environment.
•Attention to detail including excellent time management and organizational skills.
•Strong work ethic and a desire to build a career in professional sports.
•Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
•Knowledge of MLB Security policies and procedures preferred.


Physical/Environmental Requirements

•Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 2 years experience in Security?

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Internships: Any Internship
YBA - Intern, Facilities - Washington Nationals Youth Baseball Academy (Washington, DC)

Summary:

The Washington Nationals Youth Baseball Academy is a non-profit organization with the mission of using baseball and softball as vehicles to foster positive character development, academic achievement and improved health among Washington, D.C. youth living in underserved communities.  The Academy operates on 9 acres, equipped with 3 baseball/softball diamonds, a community garden, and an indoor facility containing a concession stand, classrooms, a full teaching kitchen, office space, and an indoor training room. The Academy is looking for a hard-working and team-oriented individual to join in the management and maintenance of these facilities for the fall, spring, and/or summer seasons.  The Facilities Management intern will be responsible for helping with upkeep and overall maintenance of the grounds, fields, as well as the indoor facilities as needed.  Duties of this position include, but are not limited to, mound maintenance, synthetic turf maintenance, irrigation, tarping, field set-up and building maintenance. 

Duration of internship: June to August

Tasks and Duties:

  • Assist with the management of fields, including mound and synthetic turf maintenance, tarping, and field set-up responsibilities.
  • Assist with the management and maintenance of the grounds and building.
  • Other duties as assigned.

Requirements:

  • Currently enrolled as an undergraduate or graduate student of an accredited college or university and have completed a minimum of 1 semester or have graduated from an accredited college or university within the last 6 months.
  • Minimum cumulative grade point average of 3.0 on a 4.0 scale.
  • Successfully pass a Background Investigation.
  • Available for the entire term of the Internship.
  • Ability to work outside in varying weather.
  • Ability to lift and move equipment.
  • Ability to work with several individuals on projects.
  • Ability to work a minimum of 20 hours per week.
  • Internship is unpaid

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Ability to work outside in varying weather.
  • Ability to lift and move equipment.
  • Ability to work with several individuals on projects.
  • Ability to work a minimum of 20 hours per week.
  • Internship is unpaid       
  • Experience in and knowledge of turf or facilities/construction management or an interest in sports facilities maintenance preferred.
  • Some experience in baseball/softball grounds maintenance preferred.
  • Enthusiasm and desire to learn.

Physical/Environmental Requirements

  • Grounds: Groundskeeping interns perform most of their work outdoors in all kinds of weather. The work is not considered dangerous; however, insecticides can be harmful if not handled with caution, and groundskeeping interns working with tools and machines, can be injured if they use them carelessly.
  • Maintenance: The work environment characteristics described here are representative of those an intern encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Intern will be subject to inside and outside environmental conditions, extreme heat, extreme cold, noise, hazards and atmospheric conditions (fumes, odor, dust, mists, gases or poor ventilation). While performing the duties of this position, the intern is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The intern is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are available to work a minimum of 20 hours per week for the duration of the internship?

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Apply for Future Notification Only: Future Notification
Future Notification Only - MLB and its Teams (Various Locations, NA)

If you would like to be notified of positions in the future with MLB teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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