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Sales & Marketing: Event Operations/Management
Incident Tracking Analyst, Part-Time - Oakland Athletics (Oakland, CA)

The Oakland Athletics Stadium Operations Department has a Part-Time Seasonal position opening for Incident Tracking Analyst. This is a day of game position that will report directly to the Sr. Director of Stadium Operations.
The Incident Tracking Analyst will be responsible for, but not limited to the following:


  • Document incidents into ISS 24/7 Software Program (Command Post/Security Office)
  • Monitor video surveillance system throughout event.
  • Respond to Text 2 ISSUE system in ISS 24/7 Software
  • Coordination of the opening and closing of the stadium via radio, camera checks, notes function in ISS 24/7 Software
  • Confirm arrival and position of Emergency Services Staff (OPD, Paramedics Plus)
  • Contact emergency services (i.e. OPD, CHP, AMR, OFD) to respond to emergencies during the game.
  • Dispatch appropriate security, guest services, disability services, maintenance, engineering, stagehands, food and beverage staff, and management staff to resolve and respond to issues during the game.
  • Monitor seating area for the following: outside alcohol, impaired guests, inappropriate banners or signs, slips and falls, rowdy/unruly behavior, fights, illegal throwing of objects, alcohol policy infractions, staff performance, etc.
  • Help execute emergency evacuation procedures if necessary.
  • Assist in the completion of Incident Reports from stadium staff in the Security Office.
  • Assist with collection of lost and found items retrieved during the game.
  • Collect bats (brought in by guests during pre-game) once batting cage is pulled and secure in the Security Office.
  • Understanding of the Coliseum layout (including stadium seating sections, premium seating locations, clubs, auxiliary areas, ramps, perimeter parking, and stadium services locations) and policies/procedures/City Ordinances.


  • BA or BS college degree preferred.
  • 1-3 years event management experience preferred.
  • Excellent customer service, interpersonal and problem solving skills.
  • Detail oriented individual with excellent written and verbal communication skills.
  • Self-starter with ability to prioritize and be efficient with multiple projects in a fast paced environment.
  • Demonstrated computer proficiency.
  • Computer proficiency in ISS 24/7 Software Program a plus, but not essential.
  • Applicant must be available non-traditional hours (various nights, weekends, holidays).

Interested applicants must apply via Teamworkonline website no later than Friday August 8, 2014.

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Sales & Marketing: Premium/Suite Service
Premium Services Coordinator - Oakland Athletics (Oakland, CA)

The Oakland Athletics Premium Services Department has a Premium Services Coordinator position opening.  This full-time position will report directly to the Premium Services Manager and is responsible for but not limited to the following:


• Game Day management and operations of Suites, Diamond Level, and Field Box.
• Manage Suite and Premium Staffing, including hiring, training, scheduling and game day management of employees.
• Work with Premium Services Manager, Ticket Services Retention team, and service staff to ensure long-term customer growth and retention with product planning and customer development. 
• Play a critical role in maintaining the department budget to ensure efficiency and productivity, by monitoring compliance with the departmental budget and making appropriate purchasing decisions for the department.
• Work with Stadium Operations, Ticket Sales, and Ticket Services leaders to ensure Premium Clients are ticketed and serviced in appropriate fashion.
• Represent the Company in respect to all Diamond Level, Field Box, and Suite clients to ensure successful management of their experiences at games, including handling ticketing and experiential needs and requests and troubleshoot issues with stadium and food service staff.
• Support Organizational culture in creation, development and growth of customer profiles for existing clients using in-house CRM system and transactional data to be used to maximize and personalize each individual experience and product offering.
• Coordinate with Ticket Services on ticket printing, distribution, ticket processing, invoicing, and the development of all collateral material both off and on-line for the suites.
• Coordinate with Ticket Services successful management of single game buyers’ experiences in order to cultivate single buyers for potential plan lead options.
• Develop strong relationships with existing season ticket holders and coordinate with Ticket Services to maximize renewal of accounts.
• Work with Sr. Management to create fresh and unique experiences for all of our guests both on game day and with outside events.
• Work with Premium Services Manger, AEG and stadium staff to ensure suite seating areas are maintained, installed and removed, and presentable for premium clientele.
• Assist Ticket Sales staff in overall customer development and retention and new customer acquisition and upselling current client base.
• Assist in accurate reporting, proper dynamic pricing, inventory management, and fulfillment of corporate contracts and requests for premium products.


• BA or BS college degree required
• Detail oriented with the ability to prioritize and work independently
• Must possess strong interpersonal skills and have experience managing client relationships
• Candidate must be available to work each home game including various nights, weekends, and holidays to ensure the Premium areas are running as expected and services are being delivered

The Oakland A’s are an Equal Opportunity Employer

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Future Notification Only - MLB and its Teams (Various Locations, NA)

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