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Facility Operations/Security: Event Guest Relations
Guest Services Ambassador, Part-Time - Oakland Athletics (Oakland, CA)

The Oakland Athletics Stadium Operations Department has part-time game day staff positions available during the 2016 season.

These part-time hourly positions will be responsible for providing customer service for our guests and clients.

• Greet and direct guests at the Oakland Alameda Coliseum
• Operate and scan tickets at entry gates
• Check guest tickets in their assigned seating area
• Respond to customer inquiries, suggestions and complaints
• Assist with giveaway line control and distribution
• Responsible for the set-up and the take down of the Information Booths
• Identify and quickly respond to emergencies according to emergency procedures
• Perform duties assigned to ensure a safe and enjoyable event experience for our guests
• Have full knowledge of the Oakland Athletics ticket and stadium policies
• Have full knowledge of the Oakland Alameda Coliseum procedures and layout

Qualifications / Requirements:
• Must be able to stand and walk for a minimum of 6 hours
• Ability to navigate a variety of floor surfaces and areas including but not limited to: stairs, escalators, carpet, concrete, grass and dirt
• Must be able to lift a minimum of 35 lbs.
• Ability to work in a variety of environments including but not limited to: heat, rain, sun, around crowds, loud noise, flashing lights, and darkened corridors
• BA or BS college degree and previous customer service experience preferred
• Excellent customer service abilities and problem solving skills
• Detail oriented individual with excellent written and verbal communication skills
• Self-starter with strong interpersonal skills
• Candidate must be available to work non-traditional hours (various nights, weekends, holidays)

                        The Oakland Athletics are an Equal Opportunity Employer

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Sales & Marketing: Ticket Sales
Inside Sales Manager - Oakland Athletics (Oakland, CA)

The Inside Sales Manager is responsible for first year Account Executive training, performance tracking, and managing the overall inside sales processes.  Essential duties of this position include, but are not limited to:

• Training and mentoring all first year Account Executives, as well as coordinating the entire Account Executive training program
• Managing first year Account Executives in all facets including compliance with department guidelines, ensuring that performance measurements are met, and conducting employee reviews
• Motivating first year Account Executives to maximize revenue by interacting with them, gathering feedback, and scheduling individual meetings
• Interviewing Account Executive candidates and making hiring recommendations to the Sr. Director of Ticket Sales
• Proposing budget recommendations ensuring the success of first year Account Executives, including technology needs, contracting an independent sales trainer, etc.
• Working directly with the Ticket Sales Analyst in taking an analytical, data based approach to implementing and evaluating sales campaigns for first year Account Executives, ensuring compliance in executing each campaign, and making decisions based on this information
• Ensuring accuracy in information dissemination while working to guarantee each sales cycle is run with ethics and follows internal company policies and department guidelines
• Selling season tickets, group tickets, and suites to customers via outbound phone calls, face-to-face appointments, game day marketing, off-site networking events, and incoming inquiries
• Ensuring repeat business by providing superior customer service to clients, including game day visits
• Performing game day duties including visiting clients, and assisting with various department and company events
• Engaging in civic activities, attending community events, and representing the A’s at off-site events
• Compliance with CRM, including maintaining an accurate dashboard; working within the system on all campaigns and initiatives; and properly documenting activities, touch points, rewards/gifts, etc.
• Compliance with department policies and guidelines
• Performing additional duties as assigned

Job Requirements
• 3+ years of ticket sales experience
• Some managerial, supervisory, or team lead experience strongly preferred
• Experience with CRM (Microsoft Dynamics preferred)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to work flexible hours including nights, weekends, and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least three years of experience in ticket sales?

2. Yes/No: Do you have any managerial, supervisory, or team lead experience?

3. Yes/No: Do you have experience using CRM?

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Apply for Future Notification Only: Future Notification
Future Notification Only - MLB and its Teams (Various Locations, NA)

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