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Sales & Marketing: Ticket Sales
Account Executive - Oakland Athletics (Oakland, CA)

The Account Executive is responsible for maximizing revenue for the Ticket Sales Department through the sale of season tickets, group tickets, and suites.  Essential duties of this position include, but are not limited to:

• Selling season tickets, group tickets, and suites to customers via outbound phone calls, face-to-face appointments, game day marketing, off-site networking events, and incoming inquiries
• Reaching all individual revenue goals with integrity, and by working within the system outlined by management
• Ensuring repeat business by providing superior customer service to clients, including game day visits
• Performing game day duties including visiting clients, staffing the sales table, and assisting with various department and company events
• Engaging in civic activities, attending community events, and representing the A’s at off-site events
• Compliance with CRM, including maintaining an accurate dashboard; working within the system on all campaigns and initiatives; and properly documenting activities, touch points, rewards/gifts, etc.
• Compliance with department policies and guidelines
• Performing additional duties as assigned

Performance Measurements
The Account Executive will be expected to reach their season ticket, group ticket, and suite goals. 

The Account Executive must be able to work non-traditional hours.  This includes game day duties, as well as off-site events on non game days.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least 6 months experience working in sales for a professional sports team?

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Sales & Marketing: Ticket Operations
Client Services Representative - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Full-Time Client Services Representative.  This position will report directly to the Client Services Manager and will be responsible for, but not limited to the following:

  • Aid in development and implementation of the annual season ticket renewal plan as well as ensure seamless transition from new sale to current Season Ticket Holder.
  • Provide superior service to all ticket holders through multiple channels (face-to-face, telephone, written communication).  Communication will be proactive and reactive.
  • Execute outbound new sales campaigns to increase overall season ticket base.
  • Accurately manage campaigns and customer communication through CRM and the ProVenue Ticketing System.
  • Assist in brainstorming ideas to evolve operation and organizational growth as well as season ticket holder retention ideas.
  • Assist in the education of season ticket holders with regards to ticketing technology initiatives and education of the tools in place to effectively manage account and improve renewal likelihood. 
  • Work with the Client Services team to plan events and experiences that will enhance the customer experience and strengthen customer loyalty.
  • Assist with the development and implementation of department communication to existing ticket holders.
  • Assist in execution of A’ Memories program on game days to enhance the fan experience in efforts to maximize Season Ticket Holder retention.
  • On game day, focus on customer retention and fan development with seat visits, suite visits, and working the Season Ticket Retention table as top priorities.
  • Research industry best practices, evaluate opportunities to utilize and implement ticket sales and season ticket holder retention initiatives.
  • Effectively maintain customer database and manage personal CRM responsibilities and assigned campaigns (touch points and sales leads).
  • Provide overall Ticket Operations and Ticket Services assistance as needed on game day and non-game day, including in-stadium and on phones plus order processing.
  • Other duties as assigned

Qualifications/Requirements:

  • Excellent verbal communication and interpersonal skills
  • Previous customer service and sales experience, especially phone experience
  • Strong organizational skills and attention to detail
  • Candidates must be enthusiastic with a strong work ethic and desire to work and advance in sports
  • Ability to work flexible hour including nights, weekends and holidays

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Sales & Marketing: Premium/Suite Service
Premium Seating Concierge - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Premium Seating Concierge for the 2016 season. This part-time, hourly position will report directly to the Premium Services Manager and the Premium Services Coordinator.

Duties/Expectations:

  •  Manage and develop relationships with all Diamond Level, Field Box, and Suite accounts.
  • Properly greet and welcome guests and provide assistance and operations-based solutions when necessary.
  •  Responsible for the game day set up and break down of designated Premium Seating areas.
  • Act as a liaison to ensure execution of all game day services with Athletics, Coliseum, and Ovations personnel.
  • Develop proficiency with, and be able to explain all digital ticketing initiatives, including My A’s Tickets and MLB.com Ballpark app.
  • Demonstrate a complete understanding of the O.co Coliseum seating configuration, pricing structure, amenities, and fan policies in order to service all patron needs.
  • Represent the organization in a professional manner, consistent with company philosophies and culture.
  • Other duties as assigned.

Qualifications:

  • Excellent verbal communication and interpersonal skills; previous high-end customer service experience preferred.
  •  Strong organizational skills and attention to detail.
  • Ability to perform in a fast paced environment.
  • Candidates must be enthusiastic with a strong work ethic and desire to work in sports.
  • Respects and understands client and celebrity confidentiality.
  • Ability to work flexible hours at all Athletics events, including nights, weekends and holidays.

The Oakland A’s are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have high-end customer service experience?

2. Please describe your high-end service experience.

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Information Systems/Technical Services: Technical Support/Help Desk
Systems Administrator - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Full Time Systems Administrator.  The Systems Administrator is a key member of the IT team and will be responsible for supporting a wide range of business critical systems including high-available network infrastructure, telephony, WAN/LAN topologies and Windows server farm. 

Responsibilities:

  • Administer our medium sized network supporting various switching, security and wireless manufactures (Cisco, Juniper, Brocade, Palo Alto and Aruba)
  • Understanding of multiple ISP load balancing and high availability design and architecture
  • Troubleshoot and support layer 3 VLANs in production, development and guest networks
  • Support physical and virtualized Windows server farm utilizing VMWare 5.x, NetApp, Nimble and Dell
  • Understanding and ability to troubleshoot Windows server roles such as AD, DNS, IIS and DHCP
  • Experience with sys log server monitoring and alerting for all critical devices
  • Telephony: understanding of IP, digital and analog technologies and ability to troubleshoot twisted pair moves, adds and changes
  • Provide level 2 type helpdesk support and the abililty to influence, train and effectively communicate to more junior IT staff and have a passion for leveraging technology to improve the overall productivity of IT operations
  • Avaya Aura Messaging and Communication Manager is a plus – along with CMS and eCAS
  • Windows Server install and configuration from bare metal
  • Serve as senior level helpdesk support for Desktop Admin and willingness to take ownership of escalated technical issues
  • Working knowledge of Windows patch management and group policies

Qualifications:

  • Computer Science or Engineering degree is preferred.
  • Minimum of two years’ experience as systems or network administrator.
  • Ability to work non-traditional work hours that includes nights, weekends and holidays.
  • Must be able to travel between Oakland and Mesa, AZ.
  • Requires strong organizational skills and high attention to detail.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Computer Science or Engineering Degree? (Y/N)

2. Minimum 2 years experience as systems of network administrator? (Y/N)

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Sales & Marketing: Ticket Operations
Ticket Operations Manager - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Full-Time Ticket Operations Manager.  This position will report directly to the Director of Ticket Operationas and will be responsible for executing all ticket operations objectives and developing ticketing initiatives while working closely with management staff.  

Duties/Expectations: Responsible for, but not limited to the following:

  • Work closely with ticketing provider on the setup of events, online sales, special offers, and all other operational needs on the ProVenue ticketing system
  • Manage all ticketing-related event setup and execution, including day of game ticket sales, will call, kiosk sales, and signage
  • Manage group ticket operations, including processing, invoicing, and distribution
  • Work with ticket sales staff to set policies and procedures for group sales and special events
  • Manage and track ticketing system enhancement request list to work with ticketing provider on implementation of new technology
  • Coordinate weekly status meetings and onsite support schedule with ticketing provider
  • Act as a point of contact and liaison with ticketing vendors to ensure seamless integration of all third party ticketing applications
  • Maintain and provide support for all ticketing technical equipment including box office terminals, ticket printers, kiosks, and scanners
  • Track and report on all ticket offers, box office sales, group sales commission, and upgrades
  • Assist Director with daily ticket sales reports, game statements, and MLB game receipts
  • Assist in the management and allocation of ticket inventory for events and special offers
  • Supervise, train, and provide leadership to all part time Ticket Operations staff
  • Process and distribute employee complimentary ticket and VIP ticket requests

·         Assist in all Ticket Office projects and special events

Requirements/Qualifications:

  • Bachelor’s Degree required
  • Microsoft Office and ticketing system experience required
  • Excellent interpersonal, organizational, and written communication skills required
  • Previous customer service experience preferred
  • Strong attention to detail with the ability to multi-task in a fast-paced environment
  • Must be able to work a flexible schedule including days, evenings, weekends and holidays throughout the baseball season.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticketing system experience? (Y/N)

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Sales & Marketing: Ticket Sales
Ticket Sales Coordinator - Oakland Athletics (Oakland, Ca)

The Ticket Sales Coordinator is responsible for supporting the Ticket Sales Department in various capacities in the office and on game days. The ideal candidate should have an interest in working in a professional ticket sales environment. Candidates must be able to work flexible hours, including nights and weekends during home games. The Ticket Sales Coordinator will work an average of 20-28 hours per week. This seasonal position will start in March and conclude at the end of the season.

Responsibilities include but are not limited to the following:

Duties & Responsibilities:

  • Communicating with clients before, during, and after Ticket Sales events and programs, such as group theme days, group jersey days, the National Anthem program, and client reward events.
  • Ensuring repeat business by providing superior customer service to clients, both over the phone and via email, as well as on game days.
  • Performing game day duties including visiting clients, staffing tables, and assisting with various department and company events.
  • Providing administrative support such as coordinating mailings and data-basing.
  • Assisting on call campaigns as needed.
  • Representing the A’s at off-site events.
  • Compliance with CRM, including properly documenting activities, touch points, rewards/gifts, etc.
  • Compliance with department policies and guidelines.
  • Performing additional duties as assigned.

Qualifications & Requirements:

  • Flexible schedule that allows for the possibility of working any combination of days, evenings, weekends and holidays.
  • Available for all 81 A’s home games.
  • Provide excellent customer service.
  • Detail-oriented individual with excellent written and verbal communication skills
  • Motivated and outgoing individual with ability to prioritize assigned duties and maintain efficiency.
  • Demonstrated computer proficiency with Microsoft Excel, PowerPoint, and Word.
  • Previous sales experience preferred
  • Minimum of a 4-year Bachelor’s degree or educational equivalent required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work on average 20-28 hours a week?

2. Yes/No: Are you available to work the entire duration of the position, beginning in early March and concluding at the end of the season?

3. Yes/No: Do you have a 4-year Bachelor's degree or educational equivalent?

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Apply for Future Notification Only: Future Notification
Future Notification Only - MLB and its Teams (Various Locations, NA)

If you would like to be notified of positions in the future with MLB teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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