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Sales & Marketing: Ticket Sales
Account Executive - Oakland Athletics (Oakland, CA)

The Account Executive is responsible for maximizing revenue for the Ticket Sales Department through the sale of season tickets, group tickets, and suites.  Essential duties of this position include, but are not limited to:

• Selling season tickets, group tickets, and suites to customers via outbound phone calls, face-to-face appointments, game day marketing, off-site networking events, and incoming inquiries
• Reaching all individual revenue goals with integrity, and by working within the system outlined by management
• Ensuring repeat business by providing superior customer service to clients, including game day visits
• Performing game day duties including visiting clients, staffing the sales table, and assisting with various department and company events
• Engaging in civic activities, attending community events, and representing the A’s at off-site events
• Compliance with CRM, including maintaining an accurate dashboard; working within the system on all campaigns and initiatives; and properly documenting activities, touch points, rewards/gifts, etc.
• Compliance with department policies and guidelines
• Performing additional duties as assigned

Performance Measurements
The Account Executive will be expected to reach their season ticket, group ticket, and suite goals. 

The Account Executive must be able to work non-traditional hours.  This includes game day duties, as well as off-site events on non game days.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least 6 months experience working in sales for a professional sports team?

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Sales & Marketing: Client Relations/Customer Service
Client Services Manager - Oakland Athletics (Oakland, CA)

The Oakland Athletics are currently seeking a Full-Time Client Services Manager.  This position will report directly to the Senior Director, Ticket Services and will be responsible for, but not limited to the following:

· Execute the implementation of the overall ticketing strategy, set forth by Directors, regarding new sales and retention of existing clients.

· Responsible for Supervising, Training and overall development of Client Services staff.

· Manage the development and implementation of the annual Season Ticket Renewal Plan, as well as ensure seamless transition from new sale to current Season Ticket Holder.

· Oversee and train the Client Services staff to provide superior service to all ticket holders through multiple channels (face-to-face, telephone, written communication).  Client communication will be proactive and reactive.

· Manage the outbound new sales campaigns processes to increase overall season ticket base.

· Work closely with Database Services department to optimize analytical tools to maximize Season Ticket revenue.  Accurately manage campaigns and customer communication through CRM.

· Research, identify and target areas for growth of season ticket base.

· Manage the communication efforts for the education of season ticket holders in regards to ticketing technology initiatives and tools in place to effectively manage account and improve renewal likelihood.

· Manage and coordinate execution of events and experiences that will enhance the customer experience and strengthen customer loyalty. (ST Holder parades, Meet and Greets, etc.)

· Serve as the main point of contact for set-up, product delivery, and communication with Experience in order to manage the A’ Memories, Ballpark Pass program, and other in-app experiences.

· Work with game day staff to execute and manage A’s Memories, Experiences, and other Ballpark App initiatives.    

· Research industry best practices, evaluate opportunities to utilize and implement ticket sales and season ticket holder retention initiatives.

· Work in conjunction with other departments to create efficiencies both ticket sales and customer service.

· Provide overall Ticket Operations and Ticket Services assistance as needed on game day and non-game day, including in-stadium and on phones.

· Other duties as assigned


· Excellent verbal communication and interpersonal skills

· Previous customer service experience, especially phone experience

· Strong organizational skills and attention to detail

· Candidates must be enthusiastic with a strong work ethic and desire to work and advance in sports

· Ability to work flexible hours including nights, weekends and holidays

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Apply for Future Notification Only: Future Notification
Future Notification Only - MLB and its Teams (Various Locations, NA)

If you would like to be notified of positions in the future with MLB teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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