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Sales & Marketing: Ticket Operations
Ticket Office Assistant - Salt River Fields - Spring Training Home of the Arizona Diamondbacks & Colorado Rockies (Scottsdale, AZ)

The Ticket Office Assistant will assist the Ticket Manager and Assistant Ticket Manager with the management and supervision of all ticket operation functions including staffing, cash management, inventory management and ticket order processing for Salt River Fields - Spring Training.  The Ticket Office Assistant is a part-time/seasonal job with no benefits.  The rate of pay is $10.00/hour.  We anticipate a start date of January 5 2015, and an end date of April 4 when the 2015 Spring Training Season ends.  The first few months we plan to schedule the position 20-25 hours a week.  We anticipate the number of hours will increase during the Spring Training season.  This position will require schedule flexibility.

The following represents some of the functions the Ticket Office Assistant will assist with:

-Hiring, training and supervising sellers and leads

-Invoicing of season ticket holders, seat upgrades, exchanges, refunds, relocations, etc.

-Providing excellent customer service

-Processing payments for season tickets, group tickets, and individual tickets

-Printing and distributing tickets

-Managing inventory

We are looking for the following skills in applicants:

-A minimum of 6 months Ticketmaster Archtics and/or Host experience

-1 year customer service and/or sales experience

-1 year cash handling experience

-Proficiency in MS Office

*In addition, all applicants must be able to pass a pre-employment background check and drug screen

*Please include resume and cover letter when applying for this position.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have ticket sales experience? If so, please describe the software you used and your general knowledge of ticket operations.

2. Do you have supervisory and/or training experience? If so, please describe.

3. Please describe your customer service and/or sales experience. If none, please write NONE.

4. Please describe your cash handling experience. If none, please write NONE.

5. Please describe your experience with MS Office applications. If none, please write NONE.

6. Do you understand this position is part-time/seasonal with no benefits and pays $10/hr?

7. Do you have any other commitments between January 5, 2015 and the beginning of April 2015 that would affect your schedule with us?

8. The 2015 Spring Training Season is currently scheduled to begin on March 3 and end on April 4 and is a critical time for our operation. Are there ANY dates (including nights/weekends) you are not available to work during this time?

9. Is there anything else about yourself that you would like us to know when evaluating your application?

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