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Facility Operations/Security: Security
Event - 24/7 Security - Salt River fields (Scottsdale, AZ)

Job Description

Definition: This position will provide security to Salt River Fields at Talking Stick with a service attitude towards employees and guests of Salt River Fields. Guards will be trained in security and safety procedures to protect the stadium and surrounding property against fire, theft, vandalism, and illegal activity. Security guards will patrol the facility to ensure safety and security of all facility assets. Guards will also liaise with Salt River Police Dept. and MLB staff when necessary.

Essential Functions:

  • Interact with SRF employees and guests with a friendly, professional attitude
  • Patrol the facility and conduct security checks
  • Drive Security patrol vehicle and conduct perimeter security checks
  • Log and report all activities performed during shift
  • When necessary, write reports on incidents occurring during shift
  • Other related security duties as assigned

Required Qualifications:

  • Must hold, (or be capable of obtaining) a current and valid AZ DPS Guard Card
  • Must have previous security, law enforcement, or military experience
  • Must hold, or be capable of obtaining, a valid Arizona Driver’s License
  • Must have a basic knowledge of Microsoft Word
  • Must have basic computer skills
  • Must have outstanding customer service
  • A flexible schedule to work nights, weekends, or holidays as required will be a bonus

Desired Qualifications:

  • CPR, First Aid, and AZ DPS Guard Card
  • Previous experience with CCTV surveillance system

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Sales & Marketing: Fan Development
Fun Field Attendants - Salt River Fields at Talking Stick (Scottsdale, AZ)

Salt River Fields is seeking part-time employees to work the fun field. Salt River Fields is searching for energetic, outgoing, kid-friendly, fun field attendants.

Responsibilities:
Game day duties include, set up of fun fields, interaction with children on fun field, and maintaining a safe and orderly environment.

Job Requirements:
Must feel comfortable working around children.
Ability to stand and walk for extended periods of time.
A highly engaging, outgoing, and creative personality.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?

2. Yes/No: Can you pass a pre-employement background and drug screening?

3. Yes/No: Do you have previous customer service experience?

4. Yes/No: Do you have experience working with children?

5. Yes/No: Are you comfortable working outside in all weather conditions?

6. Define good customer service?

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Facility Operations/Security: Usher/Ticket Taker
Guest Services Agent - Salt River Fields at Talking Stick (Scottsdale, AZ)

Definition: Under limited supervision from the Director, Operations, the Guest Services Agent will prove guests with the best guest experience possible.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible. This beings with a positive initial impression of our facility.  This impression is created by providing them with accurate event information, assisting them in finding their seats, and assisting with any issues. This position is expected to work cohesively with all employees in maintaining a superior level of guest experience.

Tasks: This information is intended to be descriptive of the key responsibilities of the position.  The following examples do not identify all duties performed by an single incumbent.

  • Provide all guests a positive first impression by offering superior, individualized service
  • Enthusiastically greet guests and direct them to their assigned seats
  • Provide guests with accurate information about eh event and facility
  • Interact with guests to help provide a wonderful experience
  • Keep aisles clear and make sure guests sit only in their ticketed area
  • Respond to emergencies by involving the supervisor
  • Deal with guest issues up to a level where intervention by a supervisor is required
  • Other duties as assigned by management

Knowledge, Skills, Abilities, and Other Characteristics

  • Demonstrated excellent customer service skills are required
  • Must be a team player who works well with others
  • Ability to work with minimal supervision
  • Work flexible hours including evenings, weekends, and holidays

Qualifications

  • Position is outdoors and requires walking and standing for long periods of times, including all weather conditions
  • Ability to lift and carry 10 pounds

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have previous customer service experience?

2. Yes/No: Can you pass a pre-employment background and drug screening?

3. Yes/No: Do you have housing available in the Scottsdale area?

4. Yes/No: Are you comfortable working outside in all weather conditions?

5. Yes/No: Are you ok working nights and weekends?

6. Why do you want to work at Salt River Fields?

7. Define good customer service?

8. Yes/No: Are you an enrolled member of the Salt River Pima-Maricopa Indian Community?

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Internships: Any Internship
Operations Intern - Salt River Fields at Talking Stick (Scottsdale, AZ)

Definition: Under the supervision of the Director, Operations, the Operations Intern will be assisting in the game-day operations at Salt River Fields.

Essential Functions:
Give tours of the facility to guests
Assist with the set up and breakdown of events
Assist with the hiring, scheduling, training, and management of gameday employees
Work with Guest Services department to ensure guests needs are met
Other duties as assigned by the Director, Operations

Knowledge, Skills, Abilities, and Other Characteristics:
Must have good organizational skills
Must be able to follow directions and work with minimal supervision
Must be a team player
Must be able to work in a fast-paced environment
Must have good communication skills

Qualifications:
Position is seasonal and applicants must be available from February to April.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?

2. Yes/No: Can you pass a pre-employement background and drug screening?

3. Why are you interested in this job?

4. Where do you see yourself in 5 years?

5. Are you ok working long hours including nights and weekends?

6. Define good customer service?

7. What is your major? And why did you choose it?

8. How would you respond to an angry guest?

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Sales & Marketing: Promotions
Promotions Team Member - Salt River Fields at Talking Stick (Scottsdale, AZ)

Description:
Salt River Fields is seeking part-time employees to promote the Arizona Diamondbacks and Colorado Rockies throughout Spring Training. Salt River Fields is searching for outgoing, highly energetic, and skilled promotions team members for the 2016 season.


Responsibilities:
Game Day duties include selling programs, assisting with the mascot, carrying out giveaways during the game, and providing excellent customer service.


Job Requirements:
Comfortable performing in front or large crowds.
Ability to stand and walk and/or run for extended periods of time.
A highly engaging, outgoing, and creative personality.
Flexible schedule including nights and weekends.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am aware that this position is a temporary, seasonal position in Scottsdale, AZ with no relocation assistance?

2. Yes/No: Can you pass a pre-employement background and drug screening?

3. Yes/No: Are you comfortable performing in front of large crowds?

4. Yes/No: Can you work independently with limited supervision?

5. Yes/No: Are you comfortable working outdoors in all weather conditions?

6. How do you describe customer service?

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Sales & Marketing: Ticket Operations
Ticket Sales Representative - Salt River Fields at Talking Stick (Scottsdale, AZ)

*A seasonal position where local candidates are preferred*

Definition: Under limited supervision from the Ticket Manager, the Ticket Sales Agent will provide excellent customer service while administering the sale and distribution of game tickets.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in person and by phone at Salt River Fields at Talking Stick. Responsibilities include balancing cash receipts and tickets at the beginning and end of each shift, providing information regarding pricing, availability and seating locations throughout the ballpark and performing duties according to ticket office policies and procedures guide.

Tasks:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Responsible for the sale and distribution of game tickets, balancing cash receipts and credit card payments, according to established ticket office policies and procedures.
• Assist customers with ticket purchases, including providing information regarding pricing, availability and seating locations throughout the ballpark.
• Maintain a high level of customer service in a fast-paced game-day environment
• Familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Other duties as assigned by management.
• Work flexible hours including evenings, weekends and holidays.
 

Knowledge, Skills, Abilities, and Other Characteristics:

• Excellent customer service skills are required
• Must be a team player who works well with others
• Ability to work with minimal supervision

Must show strong computer skills while working with the Ticketmaster system

Qualifications:

• Receive payment by cash, check, credit cards
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Have a strong understanding of computers/technology

Job Questions

1.     Yes/No: Do you have Ticket Sales Experience?

2.     Yes/No: Are you familiar with current technology?

3.     Yes/No: Can you pass a Background and Drug Check?

4.     Yes/No: Do you have Archtics experience?

5.     Yes/No: Do you have Customer Service Experience?

6.     Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?

7.     Yes/No: Do you have open availability to work all games?

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have Ticket Sales Experience?

2. Yes/No: Are you familiar with current technology?

3. Yes/No: Can you pass a Background and Drug Check?

4. Yes/No: Do you have Archtics experience?

5. Yes/No: Do you have Customer Service Experience?

6. Yes/No: I am aware that this position is a temporary seasonal position in Scottsdale, AZ with no relocation assistance?

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