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Sales & Marketing: Ticket Sales
Ticket Specialist - Washington Nationals Baseball Club (Washington, DC)

Summary:

The Ticket Specialist position will work in conjunction with the Ticket Services and Ticket Operations staff with a focus on the continued success of the Virtual Ticketing program. The primary responsibilities of the position includes: identifying and resolving season plan holder card issues at the ballpark gates, servicing season plan holders at the Season Plan Holder Lounge, providing tutorials for new Season Plan Holders on how to use their cards and the online portal, and assisting with the Nationals eCash program. Additionally, the position supports elements of the Nationals online loyalty program (Red Carpet Rewards) and is expected to participate in training that will enable knowledgeable interfacing with the Nationals ticketing platforms (i.e. ProVenue) tied to selling, exchanging and upgrading tickets.

The Ticket Specialist has the opportunity to learn more about the business operations of a baseball team including sales, service and direct marketing efforts aimed at driving attendance and providing added-value to season plan holders. The individual should be tech-savvy and experienced with Microsoft Excel and tablet technology (i.e. iPad). The Ticket Specialist is expected to work Nationals home games and special events. The ideal candidate is passionate about the sports, service and sales industry.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Provide gameday support and expertise for season plan holder card issues and inquiries:
    • Act as the first line of customer service at the gates for season plan holders experiencing issues with virtual ticketing.
    • Provide customer service at the Season Ticket Services location related to issues including, but not limited to, ticketing, campaign manager offers and e-cash.
  • Supporting the facilitation of experiential-based auction winners
  • Other duties as assigned

Requirements:

Minimum Education and Experience Requirements

  • High School Diploma or equivalent military experience.
  • A minimum of 1 year experience in customer service.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Excellent customer service skills.
  • Candidate must be sufficient in Microsoft Excel and tablet technology (i.e. iPad).
  • Able to work nights, holidays, and weekends, including Nationals home games with additional hours included for office work.
  • Must be able to address and solve problems quickly and effectively.
  • Punctual and reliable attendance.
  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

  • Gameday Seasonal:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have one year of customer service expierence? If yes, please explain.
2. Yes/No. Are you available to work for 80% of Nationals home games?

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