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Facility Operations/Security: Security
Incident Tracking Analyst - Oakland Athletics (Oakland, CA)

Incident Tracking Analyst  

Department: Stadium Operations  

Reports to: Senior Director of Stadium Operations     

Job Classification: Nonexempt

City/State: Oakland, CA       
                    

Description:

The Oakland Athletics are currently seeking a Part-Time Incident Tracking Analyst. This position will report directly to the Senior Director of Stadium Operations.

Responsibilities:

• Document incidents into ISS 24/7 Software Program (Command Post/Security Office) 
• Respond to Text 2 ISSUE system in ISS 24/7 Software
• Coordination of the opening and closing of the stadium via radio, camera checks, notes function in ISS 24/7 Software
• Confirm arrival and position of Emergency Services Staff (OPD, Paramedics Plus)
• Contact emergency services (i.e. OPD, CHP, AMR, OFD) to respond to emergencies during the game
• Dispatch appropriate security, guest services, disability services, maintenance, engineering, stagehands, food and beverage staff, and management staff to resolve and respond to issues during the game
• Monitor seating area for the following: outside alcohol, impaired guests, inappropriate banners or signs, slips and falls, rowdy/unruly behavior, fights, illegal throwing of objects, alcohol policy infractions, staff performance, etc.
• Help execute emergency evacuation procedures if necessary
• Assist in the completion of Incident Reports from stadium staff in the Security Office
• Act as a Mobile Analyst to assist with report documentation throughout the stadium
• Monitor Social Media Software for potential issues near the stadium
• Understanding of the Oakland Alameda County Coliseum layout (including stadium seating sections, premium seating locations, clubs, auxiliary areas, ramps, perimeter parking, and stadium services locations) and policies/procedures/City Ordinances
• Perform other duties as assigned

Qualifications/Requirements:

• BA or BS college degree preferred
• 1-3 years event management experience preferred
• Excellent customer service, interpersonal and problem solving skills
• Detail oriented individual with excellent written and verbal communication skills
• Self-starter with ability to prioritize and be efficient with multiple projects in a fast paced environment
• Demonstrated computer and tablet proficiency
• Computer proficiency in ISS 24/7 Software Program a plus, but not essential
• Ability to work flexible hours including nights, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work non-traditional hours (nights/weekends/holidays)?
2. Yes/No: Do you have experience working with software and/or tablet based applications?
3. Yes/No: Do you live in the Bay Area?

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