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Facility Operations/Security: Event Guest Relations
Coordinator, Dodger Pride Rewards - Los Angeles Dodgers (Los Angeles, CA)

Title:                           Coordinator, Dodger Pride Rewards

Department:              Business Development & Analytics

Status:                        Part Time Seasonal

Reports to:                 Director, Business Development & Analytics

Posting Date:             February 17, 2017

Deadline:                    February 27, 2017

 

Dodger Pride Rewards is a loyalty program for Dodgers’ season ticket holders.  Each season ticket holder receives a card and can nominate up to three additional partners to receive their own, customized card.  Anyone with a card can gain early access into Dodger Stadium for most games, gain vertical access throughout the stadium, receive a merchandise discount, and enter a sweepstakes during each game in which several experiential and commemorative prizes are distributed.

Job Functions:

 

  • Manage all in-game elements of the Dodger Pride Rewards program, which include:
    • Staffing the Dodger Pride Rewards desk, including setting up, general appearance and maintenance, and closing down
    • Answering questions fans may have about Dodger Pride Rewards in person, by phone, by email, and/or by text message
    • Managing Blue Crew members who will assist with in-game duties
    • Explaining how the sweepstakes works to fans
    • Servicing and troubleshooting any issues that members have
    • Coordinating with fan services, stadium operations, Dodgers IT, and Fortress regarding all operational components
    • Conducting all components of the daily drawing, including drawing the winners from the existing systems, notifying the winners, distributing prizes, and receiving from winners proper release forms
    • Recommending additional ways to promote the program in-game
  • Coordinate the fulfillment of prizes, including paperwork, communication, and organizing protocol for winners who redeem an experience at a future game
  • Oversee potential extension of program to more fans
  • Contribute to the longer-term strategy of Dodger Pride Rewards
  • Perform related duties as assigned

 

Basic Requirements/Qualifications:

 

  • High school diploma. GED or equivalent education, pursuing or having completed higher education
  • General interest in pursuing a career in sports business
  • Ability to interact positively with large fan base
  • Basic understanding of organizational structure, goals, and mission
  • Must be detail-oriented and have strong organizational skills
  • Possess excellent reasoning, problem-solving, creative thinking, and communication skills
  • Demonstrated ability to successfully design and implement cross-functional projects
  • Ability to perform duties independently under general, minimal supervision with specific assignments,
  • Candidates must have a flexible schedule that allows them to work all home games, day or night, weekdays, weekends, and holidays
  • Proficient in Microsoft Office

 

Closing Date: 2017-02-28

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