Daily Job Responsibilities

• Supervise the balancing and reporting of all receipts for Ticket Operations staff’s transactions
• Assist in renewal process for season tickets including invoicing, inventory management, and distribution of all season ticket plans.
• Supervise distribution of in-house voucher program including maintaining distribution database of foundation groups.
• Supervise the set up of internet group ticket customers (Business to Business groups) through contact with Group Sales Department and Tickets.com
• Assist Community Marketing Department in sales for any Texas Rangers Foundation Events via contact with other Ticket Operations staff, Sales staff and Tickets.com
• Secondary contact with Tickets.com in regards to maintaining operations of ticket system (ProVenue Elite)
• Assist in set-up of events, individual promotions, and fee structure with MLBAM
• Work with Box Office Supervisor to ensure staff is aware of all individual game ticket promotions
• Perform additional ticket operations duties as assigned

Game Day Responsibilities

• Manage the main box office on game nights including supervision of all ticket sellers and will call personnel
• Provide tickets sales data and attendance figures for management for each Texas Rangers home game
• Perform customer service duties in management role at main box office
• Maintain relationship with box office staff to provide them with proper information for day of game sales
• Perform additional game night ticket operations duties as assigned

Qualifications

• College degree
• Proficient with various computer software, especially ticketing software (Tickets.com ticketing systems preferred) and Excel.
• Focus on customer service with at least two years ticket operations experience preferred
• Ability to work flexible hours, include evenings, weekends and holidays
• Able to work independently and as an effective team member