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Information Systems/Technical Services: Computer Information Systems
Database Manager - Tickets.com (Costa Mesa, CA)

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Manager of Database Administration; this is a hands-on position responsible for all aspects of the databases (mainly Oracle, MS SQL, MYSQL and Postgres) used by all software products, from a design, architecture, and performance perspective.  Duties include database administration functions and systems management, programming and troubleshooting for all of the application databases in the computing environment.  Also responsible for the overall project management and success of upgrading the data teams’ applications, including but not limited to Informatica/Sagent/Settlements/DataWarehouse applications.  Management function includes configuration, security, resource monitoring, reporting and coordinating software issues with other IS organizations including applications development, support, maintenance and operations.  

Essential Job Functions:

  • Responsible for the leadership and management of the Database Administrators, including recruitment, training, performance management, and professional development
  • Assists and performs troubleshooting and technical system support for the database design and programming groups including the monitoring and reporting of all group activities.
  • Assists in the daily activities of the database programming group.
  • Provides senior technical leadership to the database design team, including being conversant with and cognizant of the future direction of systems.
  • Analyze the direction and the impact of the enterprise, and future and current systems exploited for the benefit of the enterprise.
  • Promotes effective teamwork and manages the resolution of interpersonal issues.
  • Analyzes the organization's database needs and develops a long-term strategy for data storage.
  • Assesses needs and recommends tools, processes, standards and resources in the application of a variety of tools, systems and data sources.
  • Establishes policies and procedures related to data security and integrity; monitors and limits database access as needed.
  • Work with key system users to identify user requirements and continuously improve their ability to access information easily and efficiently.
  • Develops data definitions consistent with data management standards and conventions.
  • Oversees the design, maintenance and implementation of the systems that manage Company’s internal databases.
  • Provide resources and assistance to IT groups and clients to determine needs, make appropriate recommendations.
  • Communicate with other company departments for project status, procurement, planning, etc.
  • Provide budgetary oversight for the database infrastructure.
  • All other duties as assigned.

 Position Requirements:

  • Bachelor's degree in Computer Science or equivalent technical certification training & experience.
  • Minimum of 5 years leading teams or managing database and data management departments or functions.
  • Minimum of 7 years reporting, analytical and/or related work experience.
  • Experience with Oracle database systems on Unix, Linux and Windows.
  • MYSQL, Postgres and SQL Server DBA experience preferred.
  • Understanding of Data Definition Language (DDL) and Data Manipulation Language (DML).
  • Experience and advance knowledge of logical and physical database modeling concepts and techniques.
  • Experience managing production environments in a 24X7X365 environment.
  • Knowledge of replication solutions such as Oracle Streams and San replication.
  • SAN Storage cloning and snapshot management experience a plus.
  • Advance knowledge of relational database technology, transaction processing procedures, and modeling and design tools.
  • Advance knowledge of database performance factors, monitoring tools and tuning procedures.
  • Strong working knowledge of relational databases and database management (i.e. Oracle, MS SQL, Postgres, MYSQL); advance skills in MS Excel, MS Access, SQL.
  • Strong proficiency in the use of current software, including SAS/SQL, Oracle and Microsoft Office.
  • Knowledge of the company’s business practices, and familiarity with the company’s products and services preferred and/or ability to quickly learn and adapt in demanding environment.
  • Proven skills in project management, including the following attributes: efficient, collaborative, candid, open, driven and results-oriented.
  • Ability to work well with people from many different disciplines with varying degrees of technical experience.   
  • Must be able to work effectively in a demanding and fast-paced environment.
  • Must be available for remote evening and weekend work as required.

Tickets.com is an Equal Opportunity Employer.

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